Based on 118 opinions finded in 2 websites
Based on 118 opinions finded in 2 websites
Nº 253 in 362 in Neath Port Talbot
Opinions
high quality & efficient driver
Harry . 2024-09-29
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Cold when come and payed extra sauce didant come
Victoria . 2024-08-19
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really nice food, we will definitely be ordering from you again
abigail . 2024-08-12
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Disappointed. Pizza was barely warm and was dry & bland. Think I’ll stick with Dominos in future
Owen . 2024-06-25
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Delivery driver Daniel dropped our great pizzas off in good time. Thank you.
Megaloryan . 2024-05-06
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My delivery driver Daniel was efficient and polite
Kyla . 2024-04-11
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Daniel the delivery driver is lovely
Izz . 2024-04-08
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Amazing experience at Pizza Hut Neath!! The food was tasty and delicious!! Staff were incredibly friendly when I visited the store to collect the order! Quick collection as well, will definitely be returning here!
Kate James . 2024-03-31
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Quick service and considering I live a reasonable distance away the food came hot. Would definitely recommend neath pizza hut. Staff are friendly and helpful. Overall great service and great food.
Gemma John . 2024-03-30
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Ordered a collection from the neath shop online was very easy to order and was ready in no time!! When I got to the shop the young man who served me was so polite and kind and asked how my day was going was lovely to see them going the extra mile to help make my experience at Pizza Hut a good one, the food was so hot and delicious the pan dough was superb and fluffy just as it should be thank you for this amazing service
Daniel Cook . 2024-03-27
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Delivery driver "Dan delivered 👌" was a cracking guy took time to speak to are kids. Which has lead me to write review there are good genuine people in the world and pizza hut has one of them.
Phil Wolsey . 2024-03-27
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Good customer service ,the food is very tasty .in my life i dont eat any pizzas like this .Thankyou pizza hut for your service and all thankyou
Rashin Sanu . 2024-03-27
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Had a recent delivery whilst I was visiting friends in Neath and the food was delicious and well worth the money. On top of this the delivery driver who said his name was Dan was very polite and caring and made the whole experience worth coming back for. I will be back soon thank you Pizza Hut and Dan 👍 5 Star.
Joseph Murphy . 2024-03-27
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Had food last week tried the new hot honey pizza and honey wings was beautiful definitely ordering again.
Tristan Green . 2024-03-27
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The pizza was the best I have ever eaten I will definitely order again
John . 2024-03-26
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I had a delivery and the driver name was Dan and what a polite delivery driver he was, the food was hot and he was patient and even close my gate to my property even though most delivery drivers leave it open, hopefully on my next delivery I will have the same person
S Wye . 2024-03-22
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Arrived boiling hot, cant fault the service. Daniel
Huw Davies . 2024-03-22
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Food was hot and delivered on time thanks to delivery driver Daniel
Chris Davies . 2024-03-22
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I ordered the new honey New Yorker, which comes with jalapeños. It arrived with no jalapeños and the whole order was freezing cold and greasy. This had been sitting for a long time. Onion rings and garlic bread were binned and the pizza had to be re-heated in the oven. Ridiculous.
Richard Jones . 2024-03-16
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Think thay forgot my potato wedges like 6 in the box’s
Victoria . 2024-03-16
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Amazing service, delivered food quickly, food was delicious and piping hot when it arrived staff were very helpful when placing an order for fussy children!!!
Claire Rainbow . 2024-03-13
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Staff members were lovely and food was tasty
Megan Paget . 2024-03-13
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Pizza were fresh,not oily. Wedges were slightly underdone.
Perdita . 2024-02-28
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Most of my order arrived on time but we were missing one of the pizzas. I got told they were going to come straight back. Phoned and then the phone was put on me when I complained the food has gone cold waiting for the rest of the order. Phoned a second time and a very nice woman was helpful and I received it an hour after.
Lindsay . 2024-02-24
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delivery was earlier than expected but that was OK, pizza was over cooked, cold and hardly any cheese
Helen . 2024-01-28
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Wasn't that great, bacon was hard to chew
Kiera . 2024-01-09
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Food was not very warm, was greasy and tasted aweful. Very dissapointed
Sharon . 2023-12-06
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Lush food, fast delivery and very fantastic staff
Laura Rainbow . 2023-10-25
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He is very good delivery man with nice smile and good attitude really like 😊 thanks
Fatima . 2023-10-07
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If I could put zero stars I would. I ordered a pizza and suprise it was over the estimated time. Called to ask and said I would get it in 10min. Then 20 min later called again as still not got it and was offered a remake or refund. Took the refund but they didn't tell the delivery driver who was from deliveroo but I didn't even order though them. I used pizza huts own site. Days later no refund and then made a complaint and get called a liar that I wasn't offered a refund and I got the product. DO NOT ORDER FROM HERE
Helz . 2023-09-29
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I ordered and it said the estimated time was between 19:45 - 20:05, which was great. As soon as the tracker hit 'out for delivery', it changed to 20:50! That's an hour later than the stated arrival time. Ridiculous time scale. I won't be ordering from here again.
Dream Craftz . 2023-08-20
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This place was disgusting and the people were horrible
Harrison Arthur . 2023-08-04
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Wrote on the notes sweetcorn instead of mushrooms, but surprise mushrooms were indeed placed on the pizza which is unfortunate as none of us like mushroom. Garlic bread was abit iffy but all in all not bad just don’t think I’d waste nearly £40 on it again.
Jordan . 2023-07-10
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Really not impressed with the pizza ordered. Will not inspire me to order again
Debra . 2023-05-27
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Lovely as always but the delivery driver was creep who couldn’t take his eyes off my chest area which really creeped me out!
Jasmin . 2023-05-20
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Wedges were hard inside. Only 1 dip delivered. Pizza was lovely though.
Perdita . 2023-04-29
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I ordered food last night at 5.30pm and a hour later I rung the store to ask how much longer delivery would be and the person on the phone said she’s left she’ll be 5 minutes. Then 20 minutes later the driver rung me said she was lost and I literally said you can’t get lost I live on Briton ferry road literally up the road from Lidl on the main road and she said she was in Port Talbot way far from where I live lol. So she typed in my Post Code and said once she gets to the post code she would ring me. Another hour goes by I ring the store as I couldn’t contact the driver because she ring me from a Leeds number and I had said to the the guy instore that my food will most probably be cold now and his reply was “it won’t be cold it is in a special bag she is 5 mins away” when though it has been over a hour lol! So 30 mins later I ring the store and just said will you remake my order and I’ll come to collect it and he had to get back to me because he had to ask his manager. 20 mins later I had a call back to go collect my food had my food so late but apparently he don’t know where the driver even was
Chelsea Evans . 2023-03-15
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The beyond meat Italian style sausage with Jalapeños is fantastic! Cracking BBQ sauce too!
Luke . 2023-02-16
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Food arrived luke warm at best.
Gareth T . 2023-02-02
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Very quick delivery, food was warm and tasty. The man delivering the meal was very polite.
Hannah . 2023-01-25
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I visited this Pizza Hut branch to order a quick bit of takeaway lunch, but if I'd had any inkling of the ordeal that lay ahead of me then I would have thought twice. Upon crossing the threshold into the building, I was lassoed (yes, like an animal at a rodeo) by what I believe was the manager, using a 'rope' fashioned out of some very sticky, dirty looking pizza dough. He was shouting in an affected US Southern drawl, "ASPARTAME IS BEING PUT IN OUR WATER SUPPLY TO MAKE OUR CHILDREN BAD AT SCRABBLE" and "THE MAN IN THE STETSON THEY CALL ME GEORGE JETSON". I should point out that he was wearing a Stetson hat, like a cowboy. I ran from the store immediately, and after stretching that horrible rubbery pastry out for a good 5 or 6 doors down, I finally broke free from my doughy tether. I can't get the smell of yeast or the oil stains out of my Bananarama t-shirt, so I will be submitting a bill to the Pizza Hut Head Office.
Nick Jones . 2023-01-25
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Haven’t ordered from Pizza Hut in years but needless to say I was very pleasantly impressed
Luke . 2023-01-05
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Pizza Hut in neath is absolutely shocking hang up on calls when we ring to check on the order and then out order turned up with no drink and waited over and hour for delivery! Never been like this with Pizza Hut burn never ordering again
Hannah Kirby . 2022-12-28
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Our food was over an hour and a half late, when it arrived it was cold, tasted awful and was stale & hard to eat. The whole time I was trying to ring them to see what was going on and couldn't get through to anyone. Worst takeaway experience I've ever had in my life. Never ordering from here again and would suggest anyone else do the same.
Max Wright . 2022-12-28
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Forgot my drink not happy atol
Kian . 2022-12-27
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Freezing cold, late, super greasy, pizza had started to go hard it was totally awful 👎🏻
tara . 2022-12-10
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Driver was apologetic, not his fault as from the phone call to Pizza Hut the order wasn't even cooking until 8:50, 30 minutes after it should have been delivered.
Kai . 2022-11-30
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Waited 30 mins over the estimated time, when the food came me and my partner ate the lot, Only let down the garlic bread was luke warm, overall was an average tasting meal
Lucy-Louise . 2022-11-28
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Push bike delivery = cold food needed to reheat everything
Carly . 2022-10-24
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Disappointed with the pizza felt like it tasted like cardboard. Garlic bread and chicken was nice though
Lisa . 2022-10-22
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Absolutely ridiculous it's been 1hr and 40 minutes and still not received my food. I work 16 hour shifts and now I've had to cancel it as I have another 16 hour shift tomorrow. There excuse was there is traffic in Skewen but then told me my order hadn't even left. Nearly 2 hours late mind. Ridiculous ended up ringing and telling them not to bother coming
sinead . 2022-10-21
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Ordered 2 bottles of Pepsi only received 1 other than that was fine
Nathan . 2022-10-16
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Delivery driver was extra friendly and polite.
Hayley . 2022-10-01
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Delivered ordered garlic dips were not with order so disappointed won't be ordering pizza hut again stick with domino's pizza
Richard Owen . 2022-07-31
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Order was 2 hours and a half late and was missing items (desserts) Will not be ordering again! Very disappointed.
Myles . 2022-07-12
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Amazing service and food. The delivery man was very friendly
Lorna . 2022-06-29
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Food never turned up, called Pizza Hut to check where it was after 2 hours and the lady said 10 mins away and half an hour later still no food so called again and she said they have closed and to ask for a refund, absolutely shocking!
Saskia . 2022-05-01
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What an absolute shocking service, wouldnt even give one star, ordered food at 17:30, waited patiently till 18:50, to be told its on way, waited another 25 min, to be told its with deliveroo driver who i am suppose to contact if theres problem (i didnt order off deliveroo, infact, i havnt even got an account with them), I asked to speak to the hut manager, to be told not in store and lady has to phone, so asked for name to report, to be told not aloud name,so i phone deliveroo who tell me it is pizza hut who made the order and not my problem (well done), then get told to have a refund and no pizza, 2hrs and 20 min later, fair play pizza hut, you need to sort your management teams out.
Chris Rees . 2022-04-20
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Delivery was late, food was cold. Called restaurant and twice and said food was with the driver. Driver must of been delivering from Italy. First and last time using Pizza Hut Neath, dominos is our usual just fancied a change won’t make that mistake again.
Lee . 2022-04-17
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Order was missing the bottle of Pepsi max but food was nice.
Rebecca . 2022-03-26
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I got my food order confirmed at 7.23pm it arrived at 9.30 pm. The Pizza hut was 10 minutes away. I called several times to see where the food order was, the person on the phone didn't seem to care and eventually stopped answering the phone. This is the very first negative review I have written. This Pizza and its delivery time was the worst take away experience I have ever had. Honestly I'm lost for words on how bad this was. Pizza Hut Neath, after the horrible service and delivery times I can confidently say this was just so bad. If your visiting the area please don't order this. The staff member who answered the phone was so rude and didn't apologise once for the delays. I was so polite as I've had years of experience in such a hospitality based job and I know how tough it can be. All in all Awful cold Pizza, waited over 2 hours for a pizza that was 10 minutes away. Staff member was extremely blunt and rude
Oisín . 2022-02-28
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Dry, tasted like cardboard. Not much toppings either
Louise . 2022-01-31
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Arrived at the shop in Neath at 4.10pm and it was locked . Opening times are 3pm - 11pm Staff I could see laughing and joking at the back of shop So I rang the shop. Lad opened it laughing saying sorry we forgot to open up since we got here. Waited then while they chatted for ages at the back to sort out order. Not impressed I wonder why I stopped going here and switched months ago. So unprofessional.
Fiona Cooper . 2022-01-31
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Potato wedges were completely over priced for the amount. They were cold and so was the pizza !
Alexandra . 2022-01-15
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Says been delivered and was delivered to wrong address!
Hayley . 2022-01-12
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I never got my food, delivery driver was seen at my hotel handing it to someone else. The manager at the restaurant was rude and nasty and lied. I am out of pocket and still no food. I am currently waiting for the police outside the place...
Ria . 2022-01-07
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Try and order a pizza online is absolutely impossible. I wonder why they dead all the time.
Paul White . 2022-01-02
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Never received. Service by Bean in Neath pizza hut absolutely disgusting. I will never order a pizza hut again.
Joanna . 2021-12-18
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Hour late and missed items , rung up store and had no genuine apology . Half hour later and still missing on missed item and food cold Not the first time they have done this . Poor service and very slow service .
tara . 2021-12-07
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Food was nevwr delivered despite me paying £43
Marc . 2021-12-05
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no delivery after 3 hours of waiting, terrible customer service and refund process
Adam Jenkins . 2021-12-05
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Appalling customer service We waited 2 & 3/4 hours for food to be delivered tonight
Lewis . 2021-11-27
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Waited over two hours for food to arrive to find everything we ordered was cold.. tried calling the restaurant before the food arrived and was on hold for 15 minutes no one bothered answering. Certainly won’t be ordering from here again.
Laura . 2021-11-26
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Ordered at 17:55 and they managed to deliver at 19:55… I only ordered one pizza, no answer when calling. No call back when requested
Georgia . 2021-11-19
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4 hours to arrive!! From 5 mins down the road!! Had been on a training course all day and hadn’t eaten, so was pretty frustrated
Jimmy . 2021-11-18
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First meal wasn’t delivered too us
Grant . 2021-11-17
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Waited an hour and a half for it to get here and it was disgusting. Pizza was dripping with grease so bad that the box was falling apart. Chicken was cold and dry. They forgot half of my order and quite frankly the delivery driver was rude too. Never again will I order from here. Dominoes is much better quality and cheaper.
Joshua . 2021-11-13
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Had to wait an hour for in store pick up, had 2 children waiting 1 being a newborn, asked several times for order number, then on the 4th time to be told it hadn't been put in oven been waiting 30 min already, another 30 min order was ready, order was wrong saying I hadn't ordered a medium pizza which it clearly said on top of receipt. So disappointed 😔
Jessi Saunders . 2021-11-06
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They were rude on the phone when ask if they could make an adjustment to my pizza, saying the head office doesn't allow, well you've lost a customer so well done
Sophie . 2021-11-01
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Had pizza from here a few times, mainly delivered and always nice, but can be quite pricy at times. Worth making use of the vouchers to save money.
Chris Kowalski . 2021-10-24
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Avoid!!! 3 hour wait to then get a delivered notification with no pizza.
Carlo . 2021-10-18
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Hour and 20 minutes to wait for a pizza thats only 3 miles down the road??
Jamie . 2021-10-17
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I live less than 10 mins away and my food was still late. Back to dominos next time.
Sarah . 2021-10-09
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Nicely cooked pizza, quick delivery
Liam . 2021-10-04
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Bit disappointed as gave clear instructions for delivery and the delivery guy just wasn’t interested, he said he didn’t know and almost threw the delivery on the doorstep. Also pizza not great and was almost cold.
Dawn . 2021-10-04
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No where near as nice as domino's! Bland, very small for a large and completely tasteless. Plus they sent the wrong ice cream. Won't order from here again, yuck!
Karyn . 2021-09-11
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Turnt up late with no apology, then waited again for them to sort a missing order ......to them have to wait for yet another wrong order . Ring them and still had no recognition of apology ! Disgusting
mark . 2021-08-30
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Always deliver on time and excellent quality food.
Courtney Reynolds . 2021-08-11
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Unfortunately items missing and wrong items delivered this time.
Holly . 2021-08-03
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Absolutely rubbish service. Order very late , when it finally arrived there was very little toppings . Last time I order from there
Paul Davies . 2021-07-10
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We called the restaurant after the max delivery time, they said it was next out but then arrived 45 mins later, when we called again we couldn’t get through- almost like they were closed. It did arrive hot but not fresh after being cooked ages before! Not happy!
Bryony . 2021-06-19
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Not only was my order 40 minutes late but it had missing items and not hot. Very disappointed.
Tina . 2021-06-05
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Pizza tasted OK, had filthy steak, unfortunately very little steak,
Laurence Soper . 2021-05-14
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Good pizzas although I’m a little confused on why the gluten free pizza is square and not circular like the others
Charlie “Blue” Davies . 2021-05-14
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Superb pizza's for the price.. Alot better than domino's.. Just putting it out there.. Staff are very friendly too
jonnie Owens . 2021-05-07
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Excellent service and great food
Julie . 2021-05-01
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Great hot food, fast delivery, lovely driver
Jenny Biggs . 2021-03-07
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Awful pizza for the price . Hardly any toppings. About a millimetre off cheese and toppings on the pizzas. Better pizzas from local kebab shops .
Suss Tek . 2021-02-05
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Pizza didn’t seam to be freshly made and the toppings were burnt onto the box
Alex . 2021-01-14
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I ordered pizza hut not long before and wasn't up to standard but thought I'd give them another chance. The largest Pizza size is just large enough. Chicken strips arrive in thin paper bags which wasn't found for keeping hot. Was not great for the price especially as it arrived 30 min late
Alex . 2021-01-03
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