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3.8

Based on 171 opinions finded in 1 websites

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Nº 249 in 359 in Erewash

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteGoogle1713.8

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Lovely food, always great on deals as well special when they did the any size for £10 bargain and you can always save your pizza slices for a cheeky freebie as well, also rather fast on delivery as well and such lovely people :)

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kirby . 2024-10-20

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Sorted my out with a deal. Great staff👍🏻

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Luke Hughes . 2024-10-04

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The customer service is excellent, there's a gentleman with a Nottingham tattoo who is simply the kind of person who makes you want to come back! I just find it a little strange and rather unpleasant to enter the establishment and hear Arabic songs being sung as if you were in some Islamic country. It's not pleasant and it certainly doesn't give the establishment a good image, so bear that in mind

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Ivan Valadas . 2024-09-27

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Pizza was lovely but the box wasn't sealed, garlic bread was dry and the mac n cheese was awful, insipid sauce and 10 bits of uncooked pasta! There is no way to complain on uber eats as it is a multiple choice question and you can't type specific details so they automatically just say it isn't eligible for a refund!

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Marie Townshend . 2024-09-21

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Ordered for the first time in years-pizza was delivered on time, by the most friendliest and polite person, the pizzas were perfect!

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Kirky X . 2024-09-03

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COLD PIZZA AND WRONG BASE AND TOPPINGS. CALLED MANAGER WHO REFUSED TO ACCEOT HIS MISTAKE. AVOID THIS BRANCH

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Me . 2024-08-20

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will absolutely never order again. ordered around 21.30/21.45. only just received out order (4 things) at 23.09, 9 minutes after closing. delivery guy was lovely - had no idea of our wait and completely apologetic. we rang up about 22.30 - guy on the phone immediately answered with hello ____ (my mums name) and then said the order was just leaving - an hour after ordering? we live 20 minutes away from the restaurant. will never order again - appalling

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Emily Lane . 2024-08-04

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Served by guy called Ali Very humble and polite guy

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baljeet tamber . 2024-07-21

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Delivery was nearly 45 mins late and I only ordered at 5.30 god knows how long delivery is at later times

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David Cooper . 2024-07-19

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Fresh, hot, perfect pizza I was in the car park with my dog (in the car) so I couldn’t go in; understandable So I rang from the car park and the chef/server came out to me and took my payment I waited 10 mins then chef/server delivered my pizza to my car! I was happy…dog was happy Very good service and the pizza lasted me two days! Bonus

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Rebecca Wass . 2024-07-09

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Pizza Hut Ilkeston is amazing food lush and staff brilliant

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Jennie Darvill . 2024-05-31

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The manager at the Ilkeston Pizza Hut was brilliant. Very friendly, very happy and very funny! Will return, thank you!

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Emma Thompson . 2024-05-28

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Lovely staff and piping hot food. Highly recommended

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Emma Devory . 2024-05-24

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Excellent service!! Amazing staff always happy to help!!

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Melody Lambert . 2024-05-24

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The bloke behind the counter was a legend

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Vinay Jeffery . 2024-05-24

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Manager and other staff member, Chelsea, were really friendly and sorted a mix up with our order without any hesitation. Great service. Thank you!

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Sarah Hanson . 2024-05-23

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My order was messed up as the wrong cheese came but they sorted it straight away and Chelsea was brilliant!

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Kiotee . 2024-05-23

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Server was great and friendly and helpful helping us choose

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Jinm Pugley . 2024-05-22

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Great friendly team nothing to much trouble for them 10 and happy to help

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Michael Garratt . 2024-05-22

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Guy who served me was awesome! I Could tell he enjoyed his job and was full of knowledge about the ingredients 👍

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Antony Rice . 2024-05-21

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Always order from this Pizza Hut never disappointed and the staff are so friendly always have time for you

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Simply Hair and Beauty Lounge (Simply Hair & Beauty) . 2024-05-13

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Ordered food from this take away food was really good service was excellent and staff were very polite

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Kelly Ogelsby . 2024-04-27

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Marked my order as delivered although nothing had been delivered. Not answering the phone either.

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Alexander Nikolov . 2024-03-21

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That manager went above and beyond to help us. We turned up and got the best service🙏

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Don Davis . 2023-12-30

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My kids complain if I get pizza from anywhere else... even other Pizza Huts. The taste isn't as good! Surely that's the best endorsement!

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Tim Elmer . 2023-10-23

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Service is shocking. Food gone downhill in the last 2 years. Borderline bland. Probably won't be back.

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Tia . 2023-10-15

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Great service. Piping hot pizza Served by the manager wayne

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paul waterfall . 2023-09-14

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Ordered food at 6.40 ,it`s now7.50 and still no sign of pizza .When i rang to enquire I was told they were down a delivery driver ,in which case they should change to collection only ,at least we would have the opportunity to use elsewhere ,not good enough ,poor service !!

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Vicky Wright . 2023-08-24

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The gluten free pizzas here are miles better then the other main chain down the road and you’re not limited on toppings, it’s all the same as the normal menu

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James West . 2023-05-19

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The communication was good but even after I received the email saying it was ready I had to wait a bit for my food to be ready but the service in the store and food was great.

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ricardo azevedo . 2023-04-16

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Day light robbery prices and stupidly long waiting times even after a phone call order. Never again

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T C . 2023-03-25

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Food was ok, Guy on the desk taking the order was constantly on the phone chatting to friends or family. Not professional

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Mark Annable . 2023-02-26

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No delivery. Staff aren't answering the phones. Nearly 2 hours after ordering. Online tracking doesn't work. Save your time and money and just go straight to dominoes.

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Src107 . 2023-02-05

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If I could give no stars I would.

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Nottingham Honest . 2022-12-20

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Ordered the lunch deal, I messed up on the app order, so called and spoke to Wayne, this chap was exceptional he couldn’t do enough for me, he answered the phone even though the shop wasn’t due to open for another 10 mins, fantastic service , rectified my issue and was polite and professional

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Tracey Swift . 2022-11-30

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Delivery late. Food cold, items missing off the order. Manager said he couldn't do anything about it and I would have to email head office??? Didn't offer to sort issue out or refund. We spent over £60 too!! Stay away!!

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Lee B . 2022-11-25

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Really helpful front of house and team. I made a mistake on my order and they helped really easy going and efficient even on a really busy night. Cheers to the Pizza Hut team

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Guy Marshall . 2022-10-21

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Perfect food, service with a smile which made it even better!

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Dylan Bedi . 2022-09-19

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Took about hour and a half and the food was the worse we've had in our lives!! Made us feel ill after! Absolutely disgusting! Save your money and order somewhere eles!!! Tasted nothing like a pizza hut pizza.. what are you playing at??? Sort it out

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ryan andrew . 2022-08-24

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My partner ordered through just eat and it said it should arrive between 7:24 - 7:45, its now 8:15 and still no food, tried to call a out our order and was greeted with rude staff claiming it had already been delivered and upon explaining we haven't got it they put the phone down, my partner has been trying to ring them now and they're just putting the phone down on her, very inprofesional, not even attempted to rectify the situation at all, do not use

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Chris Hayes . 2022-08-14

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Tasty and excellent Service! It’s definitely worth it!

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Efe . 2022-05-09

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Collection. Ignored for 10 mins in spite of order being ready.

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Mark Dunn . 2022-05-08

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Always use this place cause its the best, food always arrives hot, on time & is always delicious. Lovely delivery drivers too, always close the gate after themselves and deliver with a smile 😃

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Caroline Fenton (Waggy tails ilkeston) . 2022-04-29

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Ordered 6 pizza for delivery 3 hours in advance. We had to phone and ask about our delivery half an hour after delivery was due. We were then asked 3 times to confirm delivery time. Then we were told the delivery was delayed. With no time give as to when the delivery would arrive. Eventually turned up over an hour late. Rubbish service.

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Jenny Cooke . 2022-03-26

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I order pizza and is come full with oil, i call to make a complain and they say sorry next time I will give you a free pizza , when I call and remember about free pizza they said that is no note about this !!! The pizza comes full with oil , I pay 30 £ and my kids feel sick

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Anca Florentina . 2022-03-20

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Cancelled the order after waiting over 90 minutes for it to arrive.

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Jamie Clarke . 2022-03-15

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Incompetent staff! I have called them to order 4 pizzas 20 minutes ahead for collection. When I have arrived to collect my pizzas I was told that my order was cancelled by someone who called them from my phone number. They have tried to convince me that I have cancelled it however it was messed up by them. I don't mind if someone doesn't know how to place or cancel orders but if they do a mistake then admit it and don't try to wipe it away. I hate when someone trying to convince me about my stupidity when they are incompetent to do such an easy task!

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Szilamer Kadar Benko . 2022-02-27

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Great staff, great food, couldn't do enough to help. Will definitely be using again.

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Aiden Priestley . 2022-02-12

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Ordered pizza online which took over an hour, tired ringing no answer so drove up. They was rushed of there feet doing the best they can. Even gave us some freebies. So just give them a chance and if you can't get through to them pop up to the shop and they will help you out.

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Rosie Holland . 2022-02-11

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Wayne is a cracking bloke always very helpful and informative of there product and goes the extra mile to make you feel welcome, food always hot and delicious 😋

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Richard Brooks . 2022-02-04

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Food was tasty.delivered hot.food delivered in good time.Thanks to delivery driver for that one! Excellent service from wayne when had to query my order. 100%on customer satisfaction and no hesitation to put things right when called to speak to someone. Wayne was Polite and well mannered.Thank you

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Jenny Langford-jones . 2022-02-02

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Good fast service very helpful staff and good food

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Mark Smith . 2022-01-29

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Great service, great food. Man called Wayne sorted our order and he was brilliant. Highly recommended 👌

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Lewis Remon . 2021-12-31

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Never open only take delivery and have to pay around £20 worth of food before you can even order

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Tyler Elliott . 2021-12-29

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Awful service! Took nearly 2 hours for some pizzas! Pizza Hut tracker a total joke as what's the point in having it if it doesn't tell you the truth as it said my pizza was in the oven for 1hr 45mins. Pizza cold went it arrived. Rude individual who answered the phone, not apologetic in the slightest & just wanted to give excuses. Never using them again.

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Iain Daire . 2021-12-23

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Amazing service. Always quick and very friendly when collecting

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Oliver Davidson . 2021-12-21

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Waited 2 hours for bloody chicken strips and came cold! RANG UP TO COMPLAIN AND THE WOMAN PUT THE PHONE DOWN ON US!!!! OUTRAGEOUS CUSTOMER SERVICE

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Emily Lane . 2021-12-19

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I got a bit confused with offers, Wayne sorted the confusion out and I like his personal care towards his work, good job Wayne, cheers

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martin english . 2021-12-02

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Wayne the store manager from Ilkeston pizza hut was Very helpful with the mistake on delivery. He came to save the day like superman got us a complete new order plus made large and some freebies. Manager of the month 👊👍

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Steven Cain . 2021-11-26

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What can I say great pizza loads of choice and always a good price

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Lyndon Parsons . 2021-10-02

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Great service offered by manager I will be returning cheers mate

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Nick F . 2021-09-21

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Thank you to Wayne who was very helpful when I was making a order for my sons birthday party. Went through everything with me to make sure I was ordering the right amount of food and the best way for me to do it. Nothing was too much, Great customer service. Thank you

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Carla Edwards . 2021-08-02

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Collected my order from a guy called Wayne, what a proper polite lad he is. was good to collect my food with someone that smiles, will Definitely be going back nice to get a good welcome off Wayne. Thanks mate 👍🏻

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Marcus Tomlinson . 2021-07-23

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AVOID! There are plenty of other Pizza places in Ilkeston to order from, I’d suggest ordering from those instead. Incapable of sticking to a scheduled time for pickup and when questioned on that you get shouted out of the building and ignored. Time to retrain the staff unfortunately.

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Jono Bradley . 2021-07-02

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Always good pizza just need to deliver to Stanley

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John Shacklock . 2021-06-27

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Missing off the extra toppings, that I’ve paid for. I’ve been using Papa Johns lately, so I don’t have to give money away from free. Ordered from PizzaHut again today. Guess what? They’ve missed the extra toppings again! I won’t order from the Ilkeston Pizza Hut ever again!!!

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Szántó Alpár . 2021-06-26

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Excellent service from Wayne he’s very polite and helpful very nice to take your order top lad 👍

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Elizabeth Hallam . 2021-05-08

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Please add Stanton by Dale to your delivery radius! We're not far!!

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Ryan Pepper . 2021-05-04

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Drive 10 miles because the website says its open for lunch and it's closed. Change your website so I don't waste my life driving somewhere for to find out its shut

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Tilly Tots . 2021-04-08

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Good service from Wayne not a regular here but was told about offers and even bought it out to the car

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Linda Vaughan . 2021-04-03

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Clumps of tomato sauce , too much oil and burnt wings

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Jay Brown . 2021-03-27

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Always helpful and Pizzas are always fresh and a great taste good value for money.

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Craig Shires . 2021-03-18

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The staff here are super friendly, always go out of their way to resolve any issues. We order here most weekends and have never had any problems, our collection is always ready when I arrive.

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Samantha Shaw . 2021-03-16

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Disgusting food was hard not cooked properly

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leanne law . 2021-01-30

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Had a bit of misfortune with the website for tonights order, after calling up and speaking to Wayne, he rectified the problem for me then went above and beyond his duty! Not only fixing the issue but bringing a fresh pizza to my door himself. Exceptional customer service and would highly recommend them.

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Laura . 2021-01-15

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Always great pizza and a great service

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Michael Blower . 2020-11-07

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Great food and service, always delivered hot and On time! Would recommend

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Jamie-lea Conroy . 2020-09-29

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I think you change the chef, because I use to love pizza from you till today, disgusting , full of oil and tomato sauce. All So burn....

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Caramel_ Yushi . 2020-09-06

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Fab service. Wayne was excellent. From last Fridays mess up, Wayne has fixed everything. Order on the house tonight even with a little Ice Cream. Thank you to all Wayne and all the staff for your efforts. :)

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Cheet . 2020-04-03

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Absolutely disgusting over 3 hours wait and still no food went to the shop to were they was swearing at me to get out shop and wouldn’t give me a refund shocking behaviour and will be taking it further

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charlie butters . 2020-03-28

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Waited 3 hours for our order before I left this. Still no sign of food, unable to get through on the phone just ringing and ringing. Will NEVER use this company again. Shocking customer service!

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Craig . 2020-03-27

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Great team at this pizza hut. Saturday night and they're incredibly busy. Both manager and team of staff all incredibly polite and helpful, whilst working through an extremely high workload.

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Claire Ellis . 2020-02-14

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Food took over 90 mins to arrive when email said 30-40mins. Cold and with items missing. Told they only have one driver working and "not their fault". Can't refund us for the missing items, can only offer a voucher off next visit this forcing us to spend more money for cold, late pizza. No thanks.

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Rachel Henshaw . 2020-02-08

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Eastwood Pizza Hut delivery needs to open up again, as having to drive to Ilkeston ( who won't deliver to the Eastwood area) is a pain

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Andy G . 2020-01-31

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pizza is definitely the best from pizza hut

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lol . 2020-01-18

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Treible food and appalling service 2hours waiting for food

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Ricky Twells . 2019-10-23

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Says on the wall in big letters pepperoni feast medium pizza £5 but was charged £5.88 and when opposed it got told that's the price to you want it or not

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heather Doyle . 2019-06-04

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Not had a Pizza for a while But would have visit this place again, Staff Excellent

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Bobby Barnes . 2019-01-07

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Food great, phoning through an order cab take time on a weekend. Better off using the internet

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Heather Foster . 2018-11-17

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Can't comment on the delivery as we always collect. Great pizza!!

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Adrian Smith . 2018-10-21

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Apart from the once we ordered for delivery and got a call 5 mins after placing it telling us it would be extremely late due to lack of drivers so after being told if i fetch it it would be approx 20mins and ended up having over a 40min wait its normally ok..

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steve Badder . 2018-05-07

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Clean quick and easy bonus with friendly staff

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Keiron Armstrong . 2018-02-10

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Handy little pizza hut takeaway. Pricey as all the others but do some good offers that make them more competitive. Pizza was very nice.

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Andy Thwaite . 2017-12-13

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Great staff and does pizza delivery to your door.

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George A . 2017-10-07

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Very poor tried to make a order they tell me they close at 11pm or clearly it says 12pm till 12am everyday on there web page

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Sean M . 2017-06-03

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Way cheaper than dominoes great service and great pizza

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sirpappap . 2017-05-20

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I love the £5.99 collection deal. Best taste pizza ever and the most kind and friendly staff.

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Keron Bailey (Kolussus) . 2017-03-29

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Good service here, but often run out of large pan.

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Jeremy Whiteman . 2017-03-02

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Can't describe how bad this pizza Hut branch is, i don't normally go to pizza Hut because of the high prices, but I was in Ilkeston today 23/12/16 with my wife and have had advertising on my phone about this deal they were doing any size any crust any topping for £5.99 each so i thought i will go and order 2, low and behold even though the deal was on a poster on the window they were not doing the any crust ( meaning stuffed crust) as he said it was for a limited time only, i thought even though I was unhappy how this guy was so unhelpful i would order without stuffed crust, now this guy (big chubby guy) was there by himself, looked miserable and overworked, as I was standing there noticed cobwebs in the corners, quite a grotty looking shop, waited forever for pizza, bad customer service terrible ( is it on, is it off)?? Deals, Pizza wasn't anything special either, i see why they do a £5.99 deal now, THERE WAS NO TOPPINGS ON THEM, i won't go there again.

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Tony “Blindfrog” . 2016-12-23

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Pizza and service good. My only complaint is the high prices just for pizza and confusing deals.

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Michael Stott . 2016-06-28

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