Pizza Hut in Highland

said order was delivered at 1557 it's 1609 and order has not been delivered

My recent visit of 2 nights in Inverness resulted in being told it would be a hour waiting time for food even tho the restaurant was half full. The staff seemed stressed and the floor was a mess. 2nd night the restaurant was shut for maintenance. I travelled along way and never got to go to pizza hut. Most disappointing.

Nearly empty. Awful attitude of manager. Salad bar nearly empty. Nobody wanting to refill it. Used plates and drinks glasses left on tables. Drinks arrived after food. Dire. Nando's and Frankie and Benny's on same retail park which are both excellent. Visit both instead of this Pizza hut.

Visited for the buffet during kids eat free. Manager was super helpful.

This time we went, the service was very poor. Waiting for parts of our food to arrive, all at different times.

Ordered 2 large pizzas and cheese triangles for collection through their app. Was given a collection time of 15-20 minutes. We arrived after 20 minutes at around 6pm. There was a queue and we were told it was quite busy so we would need to wait a little longer for our meal. Around an hour later we spoke to the manager who said they had checked our order and expected it to be no more than a further 15 minutes. 45 minutes later, after some orders that had been placed after ours had been collected we once again checked with the manager. She then told us that our order had disappeared from the system but she would go and make it now however they had run out of pan dough so it would have to be thin base and it would take a further 15 minutes. By this time we had lost faith that our food would ever actually arrive so requested the order be cancelled and refunded which apparently can't be done in store so we left and we will have to fight it out with customer service. Pretty horrendous experience. I only thing I can't fault is the young team members who were doing their absolute best to get orders processed and turn round what was clearly a dire situation. The lack of honest information and poor setting of expectations from the manager was extremely disappointing. I totally understand that things go wrong from time to time but the way it was handled this evening was completely inadequate.

Food was lovely but the portion size of the sides was unacceptably small. We had to get our napkins and cutlery from the other tables (not a huge deal) and service was very slow. Nobody came to take our order, so we had to go and get someone and then we had trouble getting someone to take payment when we were ready to leave. We were a party of 7 for our daughters birthday, so these things were a little annoying. Food was delicious though and came out piping hot. The cookie dough dessert was not nice as it was overcooked and baked to the dish, but all the other desserts were lovely. We would eat here again but would know to expect these things.

Friday 25th October. We had a booking for my daughters birthday (booked 3 weeks in advance) party of 12, some of the guests driving in excess of 40 miles for the birthday party! We arrived to find a sign on the door informing us that the restaurant was closed. Due to the size of our party and it being last minute we could not secure anywhere else to eat. On contacting the restaurant and asking why we were not contacted and advised of the closure we were met with complete unprofessionalism and the person we spoke to actually tried to tell us we were at fault as the booking was for 7 people at 12:00pm. "And we should have booked online anyway " Absolute rubbish. A lot of unhappy people/children/grand children out of pocket financially and a fantastic family party ruined. 😡😡😡😡

Worst experience I have ever had. Booked 3 weeks ago for 12 people for us to arrive and they were closed. Didn’t get notified. When I phoned they tried to say I booked for 12 o’clock not half 7 which I know isn’t true and they couldn’t have booked in for that many people anyway. They were very rude. Couldn’t go anywhere else due to being so many people and being a Friday night. Very unhappy about this as it was for my birthday meal.

Booked reservation for after 7pm, arrived at the door to see that they are closed at 6pm. When calling the resteraunt we where told that the only booking they had was for 12pm and they didn't show up. Also said "you wouldn't have gotten in anyways even if you had booked for then" which is confusing because a booking should ensure you have a place for the amount of people you have booked for. If we where the booking they mistakenly put in for 12pm then having a big group of people not show up, possibly calling them to ask if the times where wrong or if they are running late as they could use the reserved spots for other customers instead. Overall poor experience. Rude service when calling them.

Everything was better than at moment. Just acept card payment. Order made by QR code.

DOUBLE CHECK BEFORE PAYMENT AND ORDER! I implore anyone using this scam of a restaurant to double check everything before paying and accepting any takeaway orders. After expressly stating we wanted a specific clearly advertised deal (as their app wasn't working for us), the incompetent member of staff (JayM) serving us ignored the request and rang it through at full price. He then presented the card machine for tapping saying 'it's ready' without showing the screen or confirming the price. It wasn't until we got home and saw the receipt we noticed we'd been charged more than double what we should have been. Our order was also missing the 'free' salad that was also promised and the chili cheesy bites also had no chili so we're overcharged and under delivered. Luckily a week of back fourth with their customer complaints team resulted in a promised refund. I'm not sure if they're deliberately trained by head office to ignore customers who request deals and be as evasive as possible when taking payment or if we just had an incredibly incompetent member of staff but they'll be no assumption of anyone there being able to event attempt to do their jobs properly again

This place has gone severely downhill.

What a horrible place....salad bar is a joke ..pizzas are revolting... nothing like pizza. It's just sugary . No tomato flavour and a teaspoon of mozzarella... wouldn't recommend it

Online Menu is confusing. Food was good. Had a student card shown but it needed to be shown again for payment and our party split later on.

Honestly one of the worst expirances I've ever had. Use the pizza hut in town if you can! Took over 10 minutes for someone to approach me and take my order number only to be told my pizza wasn't in the oven yet even though I ordered 45 minutes before. Waited a further 25 minutes to receive the wrong order and then wait another 5 minutes for them to find the right order. All I got was "sorry about that".

Still going strong, good food with buffet

Great fresh pizzas, big choice, lots of salads for everyone's taste, juice, and ice cream, all included at buffet price. Service was great, nice and cosy place. Definitely will be back x

4 adults - servers weren't clear and struggled to make sense of what they were saying. Food came out incredibly slow, by the time the 4th dessert come out all 3 other desserts were eaten. The gluten free pizza is not worth the money.

For a start the restaurant was just cold, multiple people had jackets on, and me and my partner both felt cold. The sofa seat was sticky and uncomfortable. The place is clearly in need of some repairs like the damaged seat and missing wooden trim piece on the seat opposite us. They seem to have a real lack of staff as those we saw were always busy. This seemed to be the cause of many of the issues. We were there for almost two hours for a two course meal. We even had to ask to get our deserts as the staff seemed to have forgotten about there being customers in the restaurant while they were trying to catch up cleaning all the dirty tables that had been sitting for ages. The salad bar is pretty lacking in choice. We were hoping for carrot sticks, or cheese cubes or olives but they were not available. The food itself was really good apart from being the greasiest pizza I have ever had. I felt required to degrease the underside of the pizza as otherwise it tasted revolting. Who actually likes ordering using a qr code? All it does is add hassle to the dining experience and remove human interaction from the evening. Fine for a McDonald's, not for a pizza hut that is not a cheap meal. No way I would tip a waitress that doesn't even take your order when it is such an impersonal dining experience. What is next, a counter and people go collect their own food from the kitchen like you already have to do with the drinks? Paper straws suck. No one likes using them and there were no spare straws near the drinks machine for when they inevitably turn into a soggy mess. Why not have metal straws that can be washed? Or plastic as it is not like people have stopped being wasteful since everywhere converted to paper straws... Might be back just so my kids can go to the Ice Cream Factory as it is good and is one of the few redeeming features. For takeaway I'd still go back, there is not much on offer for dining in though sadly.

We were not impressed with Pizza Hut. The pizza was not the quality we were expecting. The online ordering at the table was inconvenient and it would have been easier for the waitress to just take our order the old fashioned way.

The driver could not find my house even when I phoned them and gave directions, Poor English he was polite tho but food was cold

Pizza Hut sold me Halloumi Fries that cost £1 per halloumi fry. I think this is really expensive 😕

This was 3 hours late. And food was stone cold: absolutely not good enough. Will not be using just eat again

DO NOT GO! The service was so bad we had a young brown haired waitress that was so inpatient with us, you have to order online when you go in which was very hard for us we didn’t understand it so she had to take our order on paper. She was rolling her eyes the whole time and wasn’t friendly at all! We waited about 20 minutes for our glasses to get water and the salad bar was almost empty

DO NOT GO! The service was so bad we had a young brown haired waitress that was so inpatient with us, you have to order online when you go in which was very hard for us we didn’t understand it so she had to take our order on paper. She was rolling her eyes the whole time and wasn’t friendly at all! We waited about 20 minutes for our glasses to get water and the salad bar was almost empty

Slow service, not an adult employee in sight

Slow service, not an adult employee in sight

Food was absolutely disgusting, we paid £80 in total we ordered 4 pizzas and we only got 2, one tasted of fish, one tasted of sugar. We got given a bag to go filled with oven rubbish that was absolutely disgusting went straight into the bin after we left the premises. We headed straight to the cinema for food after as the food here was not edible. Manager was rude. Refusing to refund as we bought through the app even though when we sat down it was our only option to order through there ( there way to not refund you ) such a terrible experience we won’t be back ever

Sticky tables, overly priced food

If I could give 0 stars I would. Appalling service from everyone who works at this branch. Manager was awful and took over 2 hours to visit our table after complaining our food took an hour and a half to arrive and when it did only half of the order arrived and it was cold. The only reason we got the other half of the order was by asking for a refund and they were quick to tell us we couldn’t but they could give us the other half to take away. Which was absolute garbage and I’d be better off eating out the bins🤣don’t waste your time here.

I love Scotland, the people and the shops, but this shop is incredibly dirty, the menu is worn and completely sweaty, delivery of the food often takes more than one Hour and the manager is doing nothing. Pizza is OK, dishes and cutlery dirty. Unacceptable. And the funny thing is, 3 teenage children thought it was just as bad.

Terrible pizza , lacked toppings - I think there was cheese but very very little , pizza sizes differed so much and value for money is ridiculous, pizza hit you have gotten worse from what was once the best pizza

Order was completely wrong except one item and all drinks where missing from order

AVOID Waited 30mins for a bottle of wine with two glasses. Went up to ask where it was by 22mins as I ordered using QRcode so was concerned it was faulty. Atari said they seen it just now, now that I’ve asked where it was. Apologised for the wait and sent us back to table reassuring us they’d bring it right away. Waited another 10mins as well as a family of 4 get there drinks who had been sat there for 5mins. Staff don’t care. Management is a joke. Staff smiled and laughed as my partner pulled them up about it didn’t even have the consideration to ask if everything was all good with our meal which is standard practice in restaurants as far as I was aware. Pizza (Margarita) was like a standard heap frozen one from Tesco. I could’ve cooked it better. Honey bbq wings were decent. Really really crappy date and it wasn’t my boyfriends fault ahahahaha We spent £44.60 for some decent wings and shot pizza and service.

Very delicious, polite and caring staff, nice place, highly recommend it

Buffet salad bar is lacklustre. Buffet pizza is dry and underwhelming Pizza to order is overpriced and agonisingly flavourless

The cutlery was filthy, the waitress very unfriendly. After making a mistake twice, she was extra rude, as if it was our fault. Food always great though, at any pizza hut

So I understand that you were closed but that was not my fault the order went through. That was the worst pizza I have ever had wasn’t even cooked. I am in hospital. I will be in your the shop as soon as am out I have the time and a date ur attitude was stinking swell. Pizza freezing cold not even cooked.

We dropped by get a takeaway pizza and tried a number of times to order online do grab a £10 pizza but the offer would not work finally we just walked in to order in person and had to pay £18

Super friendly staff, delicious food and very clean. The salad bar also leaves nothing to be desired. I would love to come back! Great👍

Slow service, salad bar had poor choice and dirty bowls, pizza pretty dire buffet choices, and to top it all, expensive. Children say Frankie and Bennies all the way next time.

Fast delivery, but inedible pizza. Truly awful. There was no cheese on it! Had thought Pizza Hut was a reliable brand. Will never trust it again

I recently visited Pizza Hut and had an overall great experience. The food was excellent, with a wide variety of pizzas and other menu options to choose from. Each pizza we tried was delicious, with fresh ingredients and perfectly cooked crusts. The selection of toppings and crust styles allowed everyone to find something we like. One of the standout features of this Pizza Hut location was how child-friendly it was. The staff were exceptionally welcoming and accommodating to families with children. They provided crayons and coloring sheets to keep the little ones entertained while we waited for our food. The atmosphere was lively but not too noisy, making it a pleasant place for a family meal. Service was impressively quick. From the moment we placed our order to the time the food arrived at our table, everything was efficient and timely. The staff were attentive and checked in regularly to ensure we had everything we needed, including refills on drinks and additional napkins. Overall, this Pizza Hut location exceeded our expectations. The combination of good food, a child-friendly environment, and quick service made for an enjoyable dining experience. I would highly recommend it to anyone looking for a family-friendly dining option with consistently tasty food and efficient service. Our favorite: ✅ hawaiian pizza ✅chips ✅lasagna ✅factory ice cream 🌺💜 🇵🇭

I wanted to tip, but app won't allow me!

Worst Pizza Hut I've ever been to. We already knew from Glasgow that you are forced to order and pay for your food at the table using QR with your cell phone. However, the waitresses there were at least friendly (perhaps because you had to type beforehand), but here you really felt unwelcome. Opening hours according to the internet until 8:55 p.m. ?? Lt. Sign on the door until 8 p.m. But no matter, the salad buffet already looked like the leftovers at around 6 p.m. No tomatoes, no corn and a few empty or missing bowls. Where there was ketchup, BBQ sauce, chilli flakes and parmesan in Glasgow, here there was only BBQ sauce. When asked when the (dripping in fat) pizza and the “Hot Honey Chicken Bites” and “Hot Honey Haloumi Fries” (both without the “Hot Honey Sauce” advertised everywhere) arrived, they said there was no chili or parmesan. I've never experienced that in any Pizza Hut anywhere in the world (for me it's somehow part of Pizzahut, Dominos and the like). The cookie dough dessert arrived, after asking twice (sorry Scotland, but your accent is terrible. Even in the deep south of the USA they at least tried) and carelessly slapped into the pan. Three conditions were so listless that you were completely overwhelmed with the nine tables.

Pizza hut is my favourite pizza but it looks like the quality differs by region and country. Let me put it this way, there is no way this branch would survive in London. The pizza tastes stale and the workers are clueless. We have given this place 3 chances to improve thinking each time they have just been caught on an off day. When a pizza is ordered for collection, the first thing the young girls say is "what have you ordered?" What sort of question is that? I'm in a pizza restaurant so obviously I ordered a pizza. How about asking for the order number or a name??? I responded "a create your own medium pizza" and they looked like I had walked in and asked for a Big Mac. They looked lost and had no idea what to do next. It transpires the pizza I ordered was sitting under a heat machine. She then brought over what she guessed to be my pizza and started reading out the toppings asking if this is the one. There is absolutely NO system in this pizza hut. They have hired what looks like school children who have no clue. On a previous occasion the man who brought the pizza I ordered online to the counter, opened it up, lent over it and proceeded to read out the ingredients he could see on top breathing over my pizza with whatever falling on to it as he read out the toppings. I wanted to shout "close the lid". Tonight's pizza also tasted stale. The pan crust was old and so was the pepperoni. That's the last time I will buy pizza from pizza hut Inverness. The place looks filthy, the people are useless and the expensive pizza is nothing like the pizza you buy from a pizza hut in the bigger cities. This place should be shut down.

Just so expensive for a pizza, £30!!!

Pizzas were very good 👍 shortage of staff did not help !!!!! Very un temped restaurant😒

As you would expect. Table clearing was slow. Salad bar was messy. Good selection at buffet. Staff were busy but friendly.

Firstly you just cannot book by phone don't even try , I wanted to speak to someone instead of booking online as we wanted to a birthday cake for my daughter but landed up leaving it at home as even though we booked it as a birthday group booking they definitely was not available for us. We chose to have buffet for the kids but just was not enough food for the whole restaurant let alone our party of 6. It was fine though as we made up for it by going to cinema afterwards, genuinely I think like most places Pizza Hut Inverness just cannot be bothered dealing with families anymore.

I ordered a vegan margarita and was given a regular cheese pizza not impressed and expect a refund

Ur pin for my address it wrong

Cool place and even cooler pizza.

Not the best pizza I have ever tasted and have some cracking pizzas. Overrated price

Always a winner, kids loved it. We were able to use our blue light discount without any confusion, even left with with our doggy bag.

unfriendly, dismissive staff, the pizza was very greasy and really expensive, the restaurant was clean and completely empty, no wonder given the service and the overpriced prices If it weren't for the children, we wouldn't have left a penny there

Got over charged for 2 pizzas and 2 drinks came to £67.96 had too wait nearly 20 minutes to order not acceptable check your bill before you pay

Absolutely awful service. Ordered online for collection, told it would be ready for 6.30pm, ended up leaving at 7.20pm as order still not ready. Loads of other unimpressed customers waiting for food both to go and in restaurant. This is the second time this has happened to us, first time was several months ago. Hoped they had improved but obviously not. Do not recommend, better service and value to be found elsewhere in Inverness.

We went during the day 3pm and had a pizza with salad tasted fresh and delicious. I do love a salad and there is a great selection. It was very quite staff were super friendly

Afternoon midweek pizza buffet and bottomless drinks with ice cream factory is excellent value, went with 5 mates pre-cinema definitely worth a trip if you like pizza.

The time quoted for delivery was pushed forward three times until it wad over half an hour from the original quote. I appreciate that people are busy but I was not kept informed and only told it was out for delivery two minutes before it was delivered. It wasn't even warm so had obviously been touring the town before it got to us. Never again.

Hadn't been to pizza hut in years so decided to try it and wasn't disappointed nice meal and nice welcoming staff 5 stars ✨️

Thursday at 2pm. Parked in disabled spot directly outside. It was very quiet, took a few minutes to be noticed. The server was friendly and advised that we should use the QR code to order. Got Latte(very nice) & refillable pepsie. Pizza was hot and delicious 😋. No dessert this time.

I’ve never been to this restaurant but decided to order take out. I called at 4.30 pm and ordered two pizzas they said they would be ready at 4.45 I asked if I could collect them at 5pm they said that was fine. I arrived at the restaurant I pulled the outside door which said pull and it was locked. Met a nice mother and daughter duo who said “we did that too”. Sat down watch another man with a woman pull the locked door, the man came in swearing at the locked door and made all of us laughs. A young waitress asked me ok what I ordered at the front bit and I waited for 5 minutes. Nothing seemed to be happening and had a feeling I bet to check. I went into the restaurant bit which was quiet, the young girl came up to me and I explained my order. She went to a kitchen hatch and asked about my order to a women who I heard say 20 minutes. The young girl came back over to me and said your order will be 5 minutes. I told her I heard the lady say 20 minutes she said sorry but they had not put the pizzas in the oven yet. After this I got bad vibes from the restaurant and said that I’m sorry I cannot wait and no longer wanted the order. On my way out a guy at the front of the restaurant in a raised voice said “What’s the problem?” I told him the situation and he said “Your pizzas are in the oven” and replied and said the young girl said they were not in the oven and he seemed to loose his temper and said “We’ll I’m telling you now they are in the oven”. No apology for any of lateness the lying about the waiting time. I had great satisfaction in replying “I’m telling you now I don’t want them” and left. Needless to say I will never go back, I’d rather skip a meal.

Came for a buffet lunch deal, guy serving was friendly. We arrived at 12, pizza option eventually was available for after 12.30. Salad bar was freshly made. Drinks prices horrendous. Pasta horrible. I'm a pizza lover, all pizza's tasted great.

UNDERSTAFFED!!! Poor service provided by the 3 staff members working, premises dirty & untidy, food severely overpriced.

Rubbish service rubbish food! Shown our table and after 15 mins had to find someone to serve us. Staff have zero personality or Interest! Place was dead so not like they were rushed off their feet. Food was massively over priced! Be the last time I visit a pizza hut

Really disappointed when we came all the way from the isles, boat cancelled and was looking forward for pizza and salad bar as it’s a rare treat for us. We waited ages to be seen for a table. During this intense, sweat dripping wait we were watched the children fill there faces with the ice cream machine and pizza coming past and almost tumbleweed empty restuarant we could here a pin drop our mouths were watering and stomachs rumbling and getting all excited to be told they were maxed out, and had no tables left at 7pm left. Very disappointed islanders will driving a further 300 miles to the Glasgow branches next time! Now I’m going to my hotel with empty stomach, tears and a Tesco meal deal. Cheers Pizza Hut!

Food stone cold Wings freezing

Not that busy, 5:30pm however one person to welcome, take orders, deliver food. I ordered via the QR link on the table, very easy! Food did seem to take a while so made use of the salad bar, which was getting very low as no one available to keep it topped up.

Went in for a takeaway. Pizza was left in oven too long, it was burnt and rubbery. It filled a hole though and it gave the jaw a good work out trying to bite through it 😂. Would have asked for a refund if we'd realised before we got home but hey ho. Domino's next time

Been a while since i visited and was a bit shocked at how much the prices have risen! only saving is the fact the food is a decent portion and good quality but £20 for a pizza! the service is very disconnected now as you order by an app, i like the option to ask a server what's popular or current recommendations when i order food.

What a Lovely pizza, we had here. Pizza Hut has free parking outside. We didn’t have to wait long to be served and did not have to book in advance. We both ordered medium size pizza which, when it came with very hot and delicious. We would recommend this place for a meal and especially good to bring children.

Nice staff, quick service, salad bar well stocked..... Double pepperoni with honey drizzle was amazing..... Booths could do with fresh upholstery, and only sugar free drinks available

Delivery driver was nice and polite. Food was late and the worst I've ever had from Pizza hut. Both the melts and Chips were undercooked and the quantity of the melts wasn't anywhere near what it usually is. Really disappointed.

Ordered online for collection, was quoted 20 min wait, reality was 60 min wait, and pizza somehow still cold. Also, seems to be staffed mostly by imbeciles.

Fantastic, and the 10.99 Buffet Only is a really good deal.

I’ve read quite a few reviews before coming here, however I have to say that it’s been fabulous! Staff upon sitting down asked us if we were okay to order online via the QR code, checked in on us & helped us when we weren’t sure what we were doing 😆 I think you need to judge it by what kind of atmosphere you’d like - if it’s one that’s quiet, calm & casual then this isn’t probably the place - you need to remember that at establishments such as these have families & children - and children are not quiet & calm when they have unlimited ice cream 😂

Got this for daughter driving to Orkney. Paid £33 for a pizza with cheese and cheesy garlic bread. Not much cheese and she did not enjoy.

Very disappointing especially for the prices they charge and also have the cheek to ask for a tip even if you order from your table, definitely won't be back.

Unfortunately they don't serve pork fried rice but otherwise the experience was amazing, from the start of the phone call til the end of it, phenomenal. The gentleman who took my phone call was extremely helpful and friendly, he truly went above and beyond what is expected of your average pizza slinger. Highly recommend to anyone in the local area looking for anything other than pork fried rice.

A store that is racist. When I came in, he looked at me and made me wait. There are plenty of seats. However, after cleaning, he guided me to a seat near the entrance. I was so cold that I asked another staff member to show me to another seat. The staff member who guided me to a seat near the entrance seemed angry for some reason.

Super disappinting! Lots of young staff that were very friendly and polite but didn't seem to have a clue what they were doing. Seems like there was just no management.. Pre booked a table, waited quiet a while for someone to take our order. Didn't get our glasses until we asked after 20 minute wait. Food bit by bit over the span of 30 minute so we all couldn't eat together without food going cold. Food ended up wrong or missing entirely. Just really disappointing and just a mess! GO SOMEWHERE ELSE.

Your typical high-energy Pizza Hut, but the ice cream machine works! Pizza Hut in Inverness is a lovely place for a night out with family or friends (or maybe a one-on-one date with the menu). The food is filling and delicious, not the healthiest option in the world, but a great treat. The staff are always friendly and helpful. There's plenty of modernisation in the building like using QR codes to order from your phone. 11/10

Booked a table the night before, turned up on time, but were asked to show proof of our booking. We were shown to a table then ignored for 30 minutes. Ordered off the q code on the table as nobody bothered to attend to us. Drinks arrived 20 minutes later (wrong order) as the food appeared, luke warm at best. Around 65 pounds for food for two, quality was poor, service was non-existant, food wasn't hot, upholstery was ripped and tattered. Save your money, don't visit this dump, buy an Aldi pizza and sides, save yourself 50 quid. Or go to Pizza Express. It's expensive, but I always leave feeling I had a nice feed.

Booked a table the night before, turned up on time, but were asked to show proof of our booking. We were shown to a table then ignored for 30 minutes. Ordered off the q code on the table as nobody bothered to attend to us. Drinks arrived 20 minutes later (wrong order) as the food appeared, luke warm at best. Around 65 pounds for food for two, quality was poor, service was non-existant, food wasn't hot, upholstery was ripped and tattered. Save your money, don't visit this dump, buy an Aldi pizza and sides, save yourself 50 quid. Or go to Pizza Express. It's expensive, but I always leave feeling I had a nice feed.

Food was lovely and still warm. Only thing missing was the chocolate sauce on the brownie and ice cream to go with it.

Not sure how long things have been changed here but we were led to our seats and then told to order from a QR code. So having ordered, we had to pay up front and asked if we wanted to make a tip!! We hadn't even been served or waited on and they wanted a tip!!!!! The food came rather too quickly. The veggie pizza was flavourless and doughy as if barely cooked. The fries were half cooked and overpowered with some seasoning of some sort. The onion rings were flavourless, unseasoned and doughy. The chicken wings must have come from a budgie, in fact no, I've seen bigger budgie wings. My 4yr old didn't have too many complaints with her chicken strips and fries. She's 4yrs old and was hungry, although she did say the blackcurrant juice was as about as tasty as water!!! She enjoyed the salad 😏. The place is uninviting, the staff appear unhappy to be there, as were we and we will not be there again. It used to be passable to eat there, now it's just passable, as in, pass by and go somewhere else.

Was shown to my table and left there , wasn't appoached , just ignored by the staff on duty , it wasn’t until customers that came in much later than me and got served and fed ℹ complained, Never again

Pizza was not fully cooked, missing bottle of pepsi max

Goat cheese pizza served without goat cheese. Staff served without any word that they ran out of goat cheese

Not been to Pizza Hut in a while. Quite expensive for the portion size.

Food was great. Service was good

Went with friends before going to the cinema, had the unlimited menu and drink. Great value, the food was lovely and fresh, the staff were amazing, altogether we had a great time.

Food was undercooked, soggy, basically no cheese Service was ok, Chef needs to be fired I swear to god, might as well give you frozen pizza. Sore stomach’s as well, never going again.

Absolutely delicious food but dreadfully under-staffed. Love the salad bar and the pizza was fresh and yum... The ice cream factory sounds exciting but lacks imagination with toppings. A bit vanilla!

A disappointing visit from start to finish. We waited 20 minutes to be served,then after another 20 minutes our meal arrived ,chips were cold and my grandson was given the wrong pizza,then we waited another 20 minutes for the right pizza to come. By which time we had all finished ours. I did complain and we were given a voucher for £10. I think it would've been more acceptable to give us £10 off our bill.And as we were leaving after paying £51 for wt was not a satisfactory meal and service the girl in charge said"enjoy spending your voucher"sarcastically. I will NEVER go back. And I won't be recommending pizza hut .I don't mind paying if the service and meal is good but it was poor ,and dont get me started on the state of the toilets! Toilet paper lying on the floor,toilets unflushed. Just shabby.

Delivery was on time.. driver was friendly however some of order was missing and food wasn't particularly warm..

The manager (Cheryl) was so great with seating us and getting us all set up and prepared to order (also with letting us know how to use the online ordering system and helping us with any issues along the way) The quality of our food was a solid 10/10 as we thoroughly enjoyed it and thought we were getting great value for money! We could see the staff were rushed off their feet as it was a busy weekend evening but they did a fab job by being very attentive with their service and also extremely polite to me and my friend Charlotte throughout our entire visit! Will defo be back in the near future and I will be recommending to all family and friends.