Pizza Hut in Highland

As you would expect. Table clearing was slow. Salad bar was messy. Good selection at buffet. Staff were busy but friendly.

Firstly you just cannot book by phone don't even try , I wanted to speak to someone instead of booking online as we wanted to a birthday cake for my daughter but landed up leaving it at home as even though we booked it as a birthday group booking they definitely was not available for us. We chose to have buffet for the kids but just was not enough food for the whole restaurant let alone our party of 6. It was fine though as we made up for it by going to cinema afterwards, genuinely I think like most places Pizza Hut Inverness just cannot be bothered dealing with families anymore.

Not the best pizza I have ever tasted and have some cracking pizzas. Overrated price

Cool place and even cooler pizza.

Always a winner, kids loved it. We were able to use our blue light discount without any confusion, even left with with our doggy bag.

unfriendly, dismissive staff, the pizza was very greasy and really expensive, the restaurant was clean and completely empty, no wonder given the service and the overpriced prices If it weren't for the children, we wouldn't have left a penny there

Got over charged for 2 pizzas and 2 drinks came to £67.96 had too wait nearly 20 minutes to order not acceptable check your bill before you pay

We went during the day 3pm and had a pizza with salad tasted fresh and delicious. I do love a salad and there is a great selection. It was very quite staff were super friendly

Absolutely awful service. Ordered online for collection, told it would be ready for 6.30pm, ended up leaving at 7.20pm as order still not ready. Loads of other unimpressed customers waiting for food both to go and in restaurant. This is the second time this has happened to us, first time was several months ago. Hoped they had improved but obviously not. Do not recommend, better service and value to be found elsewhere in Inverness.

Afternoon midweek pizza buffet and bottomless drinks with ice cream factory is excellent value, went with 5 mates pre-cinema definitely worth a trip if you like pizza.

Hadn't been to pizza hut in years so decided to try it and wasn't disappointed nice meal and nice welcoming staff 5 stars ✨️

Thursday at 2pm. Parked in disabled spot directly outside. It was very quiet, took a few minutes to be noticed. The server was friendly and advised that we should use the QR code to order. Got Latte(very nice) & refillable pepsie. Pizza was hot and delicious 😋. No dessert this time.

I’ve never been to this restaurant but decided to order take out. I called at 4.30 pm and ordered two pizzas they said they would be ready at 4.45 I asked if I could collect them at 5pm they said that was fine. I arrived at the restaurant I pulled the outside door which said pull and it was locked. Met a nice mother and daughter duo who said “we did that too”. Sat down watch another man with a woman pull the locked door, the man came in swearing at the locked door and made all of us laughs. A young waitress asked me ok what I ordered at the front bit and I waited for 5 minutes. Nothing seemed to be happening and had a feeling I bet to check. I went into the restaurant bit which was quiet, the young girl came up to me and I explained my order. She went to a kitchen hatch and asked about my order to a women who I heard say 20 minutes. The young girl came back over to me and said your order will be 5 minutes. I told her I heard the lady say 20 minutes she said sorry but they had not put the pizzas in the oven yet. After this I got bad vibes from the restaurant and said that I’m sorry I cannot wait and no longer wanted the order. On my way out a guy at the front of the restaurant in a raised voice said “What’s the problem?” I told him the situation and he said “Your pizzas are in the oven” and replied and said the young girl said they were not in the oven and he seemed to loose his temper and said “We’ll I’m telling you now they are in the oven”. No apology for any of lateness the lying about the waiting time. I had great satisfaction in replying “I’m telling you now I don’t want them” and left. Needless to say I will never go back, I’d rather skip a meal.

Came for a buffet lunch deal, guy serving was friendly. We arrived at 12, pizza option eventually was available for after 12.30. Salad bar was freshly made. Drinks prices horrendous. Pasta horrible. I'm a pizza lover, all pizza's tasted great.

UNDERSTAFFED!!! Poor service provided by the 3 staff members working, premises dirty & untidy, food severely overpriced.

Rubbish service rubbish food! Shown our table and after 15 mins had to find someone to serve us. Staff have zero personality or Interest! Place was dead so not like they were rushed off their feet. Food was massively over priced! Be the last time I visit a pizza hut

Really disappointed when we came all the way from the isles, boat cancelled and was looking forward for pizza and salad bar as it’s a rare treat for us. We waited ages to be seen for a table. During this intense, sweat dripping wait we were watched the children fill there faces with the ice cream machine and pizza coming past and almost tumbleweed empty restuarant we could here a pin drop our mouths were watering and stomachs rumbling and getting all excited to be told they were maxed out, and had no tables left at 7pm left. Very disappointed islanders will driving a further 300 miles to the Glasgow branches next time! Now I’m going to my hotel with empty stomach, tears and a Tesco meal deal. Cheers Pizza Hut!

Not that busy, 5:30pm however one person to welcome, take orders, deliver food. I ordered via the QR link on the table, very easy! Food did seem to take a while so made use of the salad bar, which was getting very low as no one available to keep it topped up.

Went in for a takeaway. Pizza was left in oven too long, it was burnt and rubbery. It filled a hole though and it gave the jaw a good work out trying to bite through it 😂. Would have asked for a refund if we'd realised before we got home but hey ho. Domino's next time

What a Lovely pizza, we had here. Pizza Hut has free parking outside. We didn’t have to wait long to be served and did not have to book in advance. We both ordered medium size pizza which, when it came with very hot and delicious. We would recommend this place for a meal and especially good to bring children.

Been a while since i visited and was a bit shocked at how much the prices have risen! only saving is the fact the food is a decent portion and good quality but £20 for a pizza! the service is very disconnected now as you order by an app, i like the option to ask a server what's popular or current recommendations when i order food.

Nice staff, quick service, salad bar well stocked..... Double pepperoni with honey drizzle was amazing..... Booths could do with fresh upholstery, and only sugar free drinks available

Fantastic, and the 10.99 Buffet Only is a really good deal.

Ordered online for collection, was quoted 20 min wait, reality was 60 min wait, and pizza somehow still cold. Also, seems to be staffed mostly by imbeciles.

Got this for daughter driving to Orkney. Paid £33 for a pizza with cheese and cheesy garlic bread. Not much cheese and she did not enjoy.

I’ve read quite a few reviews before coming here, however I have to say that it’s been fabulous! Staff upon sitting down asked us if we were okay to order online via the QR code, checked in on us & helped us when we weren’t sure what we were doing 😆 I think you need to judge it by what kind of atmosphere you’d like - if it’s one that’s quiet, calm & casual then this isn’t probably the place - you need to remember that at establishments such as these have families & children - and children are not quiet & calm when they have unlimited ice cream 😂

Very disappointing especially for the prices they charge and also have the cheek to ask for a tip even if you order from your table, definitely won't be back.

Unfortunately they don't serve pork fried rice but otherwise the experience was amazing, from the start of the phone call til the end of it, phenomenal. The gentleman who took my phone call was extremely helpful and friendly, he truly went above and beyond what is expected of your average pizza slinger. Highly recommend to anyone in the local area looking for anything other than pork fried rice.

A store that is racist. When I came in, he looked at me and made me wait. There are plenty of seats. However, after cleaning, he guided me to a seat near the entrance. I was so cold that I asked another staff member to show me to another seat. The staff member who guided me to a seat near the entrance seemed angry for some reason.

Super disappinting! Lots of young staff that were very friendly and polite but didn't seem to have a clue what they were doing. Seems like there was just no management.. Pre booked a table, waited quiet a while for someone to take our order. Didn't get our glasses until we asked after 20 minute wait. Food bit by bit over the span of 30 minute so we all couldn't eat together without food going cold. Food ended up wrong or missing entirely. Just really disappointing and just a mess! GO SOMEWHERE ELSE.

Your typical high-energy Pizza Hut, but the ice cream machine works! Pizza Hut in Inverness is a lovely place for a night out with family or friends (or maybe a one-on-one date with the menu). The food is filling and delicious, not the healthiest option in the world, but a great treat. The staff are always friendly and helpful. There's plenty of modernisation in the building like using QR codes to order from your phone. 11/10

Booked a table the night before, turned up on time, but were asked to show proof of our booking. We were shown to a table then ignored for 30 minutes. Ordered off the q code on the table as nobody bothered to attend to us. Drinks arrived 20 minutes later (wrong order) as the food appeared, luke warm at best. Around 65 pounds for food for two, quality was poor, service was non-existant, food wasn't hot, upholstery was ripped and tattered. Save your money, don't visit this dump, buy an Aldi pizza and sides, save yourself 50 quid. Or go to Pizza Express. It's expensive, but I always leave feeling I had a nice feed.

Booked a table the night before, turned up on time, but were asked to show proof of our booking. We were shown to a table then ignored for 30 minutes. Ordered off the q code on the table as nobody bothered to attend to us. Drinks arrived 20 minutes later (wrong order) as the food appeared, luke warm at best. Around 65 pounds for food for two, quality was poor, service was non-existant, food wasn't hot, upholstery was ripped and tattered. Save your money, don't visit this dump, buy an Aldi pizza and sides, save yourself 50 quid. Or go to Pizza Express. It's expensive, but I always leave feeling I had a nice feed.

Not sure how long things have been changed here but we were led to our seats and then told to order from a QR code. So having ordered, we had to pay up front and asked if we wanted to make a tip!! We hadn't even been served or waited on and they wanted a tip!!!!! The food came rather too quickly. The veggie pizza was flavourless and doughy as if barely cooked. The fries were half cooked and overpowered with some seasoning of some sort. The onion rings were flavourless, unseasoned and doughy. The chicken wings must have come from a budgie, in fact no, I've seen bigger budgie wings. My 4yr old didn't have too many complaints with her chicken strips and fries. She's 4yrs old and was hungry, although she did say the blackcurrant juice was as about as tasty as water!!! She enjoyed the salad 😏. The place is uninviting, the staff appear unhappy to be there, as were we and we will not be there again. It used to be passable to eat there, now it's just passable, as in, pass by and go somewhere else.

Was shown to my table and left there , wasn't appoached , just ignored by the staff on duty , it wasn’t until customers that came in much later than me and got served and fed ℹ complained, Never again

Not been to Pizza Hut in a while. Quite expensive for the portion size.

Goat cheese pizza served without goat cheese. Staff served without any word that they ran out of goat cheese

Food was great. Service was good

Went with friends before going to the cinema, had the unlimited menu and drink. Great value, the food was lovely and fresh, the staff were amazing, altogether we had a great time.

Food was undercooked, soggy, basically no cheese Service was ok, Chef needs to be fired I swear to god, might as well give you frozen pizza. Sore stomach’s as well, never going again.

Absolutely delicious food but dreadfully under-staffed. Love the salad bar and the pizza was fresh and yum... The ice cream factory sounds exciting but lacks imagination with toppings. A bit vanilla!

A disappointing visit from start to finish. We waited 20 minutes to be served,then after another 20 minutes our meal arrived ,chips were cold and my grandson was given the wrong pizza,then we waited another 20 minutes for the right pizza to come. By which time we had all finished ours. I did complain and we were given a voucher for £10. I think it would've been more acceptable to give us £10 off our bill.And as we were leaving after paying £51 for wt was not a satisfactory meal and service the girl in charge said"enjoy spending your voucher"sarcastically. I will NEVER go back. And I won't be recommending pizza hut .I don't mind paying if the service and meal is good but it was poor ,and dont get me started on the state of the toilets! Toilet paper lying on the floor,toilets unflushed. Just shabby.

The manager (Cheryl) was so great with seating us and getting us all set up and prepared to order (also with letting us know how to use the online ordering system and helping us with any issues along the way) The quality of our food was a solid 10/10 as we thoroughly enjoyed it and thought we were getting great value for money! We could see the staff were rushed off their feet as it was a busy weekend evening but they did a fab job by being very attentive with their service and also extremely polite to me and my friend Charlotte throughout our entire visit! Will defo be back in the near future and I will be recommending to all family and friends.

The menu is very limited and the quality of food has plummeted. The salad bar was incredibly limited and dry. Hideously expensive £167 for 7 people with no desserts.

So I visited Pizza Hut for a snack really and the restaurant was only a little bizzy but not that bizzy. I only ordered a drink and a side but they completely forgot my order of side and I had to remind them. Poor service indeed.

Had to put one pizza back and got refund not the best really kids loved ice cream tho

Disappointed with takeaway yesterday. Had a tough day clearing a house, was looking forward to a meal we didn't have to cook. Ordered online, simple-ish. Went to collect, no one asked if they could help. I thought oh well, maybe they just call out my name when order is ready. Turns out they don't actually have to names of the order??? I mean how's that going to work? By the time I asked it was maybe 5 mins after my collection time. Pizza stone cold like it had been sitting there for 20mins. Not nice to eat. Expensive and disappointing takeaway.

The pizza was over priced, and it had obviously been left standing for a good 10 minutes or so, as it was like warm on arrival. There was no apology and worse, no stringy cheese! To compound matters, we had the salad, that looked depleted all around, and was probably the cause of our food poisoning. It is a shame, as I liked Pizza Hut, but will never go back again after this terrible experience.

Ignored by the staff and it wasn't until I stared at them that one came 1.5 hours after we ordered on the app. The order went through because the glasses came. When the staff member went to check it seemed the order never made it to the kitchen. We got a full refund from the manager in charge in the end for making us sit there so long.

+ darmowy parking w strefie centrum handlowego poza miastem, + miła młoda obsługa, + dobre jedzenie, + fajny młodzieżowy wystrój, pizza jako superbohater, - napoje bardzo drogie, a smak niedobry (smak wody?)

The service we received from our waiter Cameron and the value for money and quality of food was really worth it. The restaurant was also very clean and well presented.

When we were grated we were told card only payments and you had to order online (which I hate and I made it obvious I did by my reaction). While my husband was trying to complete the online order (which was different from the paper...

Orderd pizza, fries, and onion rings never got the fries or onion rings. I got the feeling they were closing for the night, not particularly interested for £27.00 absaloutly rubbish. It was my first and definitely my last visit.

Very polite and helpful staff. Food good as always.

È sempre una certezza in tutto il mondo, comfort food. Però il ristorante era un pochino sporco, sedili unti e tavoli appiccicosi. Ma il servizio e la cortesia sono state eccellenti, anche nei confronti dei bambini, grazie. Unica nota, ma in generale a Pizza Hut, riguarda il rapporto quantità/prezzo, quest'ultimi sono personalmente gonfiati. Nulla da dire sulla qualità che è uno standard ovunque. Ottimo il free refill al self service per la soda (tanta scelta).

In for pre cinema meal, had booked ahead of time, running slightly late. Called to let them know and no problem. Restaurant wasn't busy, maybe 8 tables between 2 front of house staff. Nice booth seat by the window. Place was very clean. Did the...

pizzas are off the chart delicious, restaurant was in a great location right next to the cinema we had just visited, service was great & meal was great value!

I have recently moved back home from NZ and was looking forward to visiting Pizza Hut as I have always enjoyed meals there in the past. The meal itself was very nice. I was informed, at the door, that it was card-only payment which I...

Half full and asked if we had booked when we replied no we were told it’s a 50 minute wait

Ordered a takeaway pizza at the venue. The lady serving was very polite and courteous. The pizza was an order for one, but unfortunately, a 15-20 minute wait turned into a 45+ minute one where I enquired if my order had actually been processed as people who had ordered after me had received their takeaway while I still waited. If I'd have known the timeframe would be this long, I would have gone elsewhere on this occasion (short staffed perhaps).

If I can macke the star into none I would you can't not eat therre and the waiting is to long and the table is not clean it will take the lazy workers 10 mints or more to clean it.

Called in for a Takeaway - Not sure if they are being hit with the cost of living crisis , but the toppings are VERY sparse.. and i mean VERY sparse. The pizzas are tasty enough - and i`ll suffer it, begrudgingly.

Waited 10 mins to get seated nobody served us so walked away went somewhere else got better service we did wonder as the place wasn't busy and tables were not cleared won't recommend to family or friends

Got there at 7:45pm to be told its closing at 8 PM... on a Sunday...during the school holidays!!

Extremely poor service. We arrived at 16.45 which was the time we booked. We sat down to be told we can order online if we wish. I ordered drinks which came around 10 minutes after ordering which was OK. Then after 40 minutes I was...

Guy took our order and told us. It should be ready in 15 to 20 minutes but food was not ready until 50 mins. Ridiculous service

The worst experience ever.... We waited long on each step of our dinner, to put order, then soft drinks arrived, beer 15 minutes later, then another 40 minutes to get 2 pizza out of 3. Finally I got my pizza, which was actually wrongone! I...

We ordered 3 pepperoni pizzas. The pizza had barely any tomsto base and some full slices had absolutely no cheese. So much for loaded pepperoni. There was about 8 small pieces of pepperoni per pizza. Thank god for the refillable drinks to wash the pizza...

Great pizza when it came awful service, half the restaurant shut, customer service shocking left ages waiting for food, other tables well looked after and served before us even though we were in before them. staff happy to chat with friends rather than serve costomers

Took ages to even order… even though there was only one customer in front, they don’t offer blue light card or military discount despite the app saying it does.. but they offer student discount. Over priced Poor service Better off somewhere else !

Went along for lunch today. Seated quickly and given our glasses. Girls taking us to our table explained cash only and online ordering.. not the friendliest. Another young lass, short hair and glasses came and spoke to us and was very pleasant and helpful. We...

I have been going here for over 20 years and it used to be warm, friendly and excellent customer service with a great atmosphere. Today was the exact opposite. It was quiet yet as we stood waiting to be seated 3 different members of staff...

We had a great dinner here, after a long day around Loch Ness. Service was lovely and the food was great, too. After dinner, we went on to do some shopping at the nearby Tesco.

My pizza is veggie and it is delicious

I have always loved coming here, and today was just as great. Just one minor niggle,what has happened to the Potato salad? Not the best and a little let down.

Burnt pizza and the worst chips I’ve ever tasted. Everything tasted like it came st re hunt out of a box. Very disappointed.

we ordered the mac and cheese 9inch Pizza(Tiny),mac and cheese(Tiny),Garlic bread and two unlimited drinks.Mains were nice but the garlic bread was tasteless and very dry.Shame considering was over £40 !

When I was eventually able to get the attention of servers they were able to provide the basic service they should have provided to start with. The tables around us had not been cleared for the duration of my stay (about 45 minutes). It's not that the restaurant was even that busy Salad bar had vegetables which were not of the best quality

Manager was amazing, cannot fault her in the slightest Other staff clearly just couldn't be bothered, we arrived with a 2 year old and it took for the manager to see this and bring him a colouring book and crayons which he had great fun with! Bar the manager, the staff were young and clearly just there to get paid! We ordered our meals (absolutely cannot believe how expensive pizza hut has gotten) Staff didn't tell us that our glasses would be brought to us nor tell us about the salad bar being free (thankfully we already knew this) The sides and the child's meals were still semi frozen, so the child basically had crisps from the salad bar for a meal! The manager was so nice, when we complained she offered us other food for the little one but by that point he was over it, she did refund us part of our bill and could see she was genuinely upset that our meal wasn't good! The restaurant wasn't the cleanest, especially floors and female bathrooms. The staff (bar the manager) spend more time blethering between themselves it seams than doing their job and again everything seemed left to the manager to do.

Safe to say worst pizza I have ever eaten . Service was slow . Pizza was over cooked and burnt on the sides . Hard as a rock . And all for £50 + for three of us . Complete waste of money . Don’t...

A very long time to get served, had to find someone. Just lacking attentiveness to customers and general friendliness . Food was alright. 👍

Went to have a buffet lunch at 1pm. The host was disinterested to the point of rudeness. During my entire visit no member of serving staff came near me. I ended up having to track a server down to get glasses for the drinks machine,...

Quite a long wait for food with 2 young children. Five year old saw other children with crayons and colouring sheet but he was not offered any.

Two families stood at the counter at 21:05. I know its eight at closing time but the guys could have at least done one more order. We'll, I guess you can always say things like, and what if more customers walk up yadayada but poor form. I haven't had Pizza hut in years because I go with Papa John's for superior taste and service. This experience reminded me why but hey, they will continue to survive without my custom.

Was quite quiet when we went, was an ok selection of food. But staff where a bit too attentive and it made us feel quite uncomfortable being asked every couple of minutes while staff scanned the table looking at what we had taken. I have a restricted diet and didn't pay for the upgrade for the ice-cream and fizzy drinks and can only eat a small amount of food. I get that staff was trying to make sure we wasn't getting stuff that we shouldn't have but maybe need to be a more subtle about it

One of the worst experiences.They mentioned 10 PM closing on website but have posted this in front with a paper pasted. Although, we reached their at 8:40 and they refused to let us in and asked us to take awag instead. We had 3 kids but they were rude enough to show us the door in a very pathetic way.

pizza was very hard, not pizzahut is not what it used to be, and felt robbed blind when we left. staff were very nice

Popped in for dinner as staying at nearby Travelodge. Located on a major retail park. Friendly staff and food came quickly and was hot and fresh. 2 negatives - price - wow has Pizza Hut put up prices since my last visit a couple of...

Gets more expensive every visit.

Went for a quick lunch, and everything was as expected, reasonably tasty and not too expensive.

This restaurant needs a good overhaul it so unclean. I went this weekend with my 2 grandkids for lunch as they love pizza. I had to get them to clean the seat before they sat down, tomato sauce on the seat. The floor under the...

Cheap eating during lunch buffet, PERIOD! You get what you pay for.

Inside needs an up date. Other than that all stays the same

It was pretty empty on a Monday, at least the service was good and food came up quickly. I found the fillings a bit on the light side for the money but I've not visited a hut for ages.

For me it was far to expensive..

Called in for buffet, the pizzas were nice enough but that's where it ends....No pasta in containers...and salad bar mostly empty. Waited to be asked for drink order but it never came. Cashier clearly did not wish to be there. Won't be back.

Got there towards the end of buffet service but the waiter offered to make us a thin crust veggie pizza which was superb. Couldn't have done more for us.

Why do Pizza hut insist on keeping the aircon on during cold winter months? The restaurant is freezing and as such the dining experience is far from pleasurable ! Perhaps the management should leave the doors open during the winter months to allow the heat to enter their establishment !

Why O Why do Pizza hut insist on creating a freezing cold atmosphere, by having their aircon system on full in winter. I decided I fancied a pizza and on ordering my food, found the restaurant so uncomfortable I couldn’t wait to finish as the...

Was ignored for the majority of the evening, no one came to clear our table, but cleared all the tables around us, and everyone sat after us had their food and left before we even got our food. All the girls working were too busy gossiping at the tills, to do any work. Won't be returning.