Pizza Hut in Cardiff

The service in here is 10+ every time so clean in there and the staff are super amazing

Pizza was gritty, covered in rice and not hot. Salad missing no refund offered, even though we pressed hard. Cookie dough pudding was greasy cold and inedible, returned no refund offered. Onion rings were cold. Would not recommend this branch.

Scammers. They take the money without delivering the food.

Beware, will take your money and not deliver your food. Will then refuse to answer the phone when enquiring about missing food and then claim was delivered with no refund. Scammers, better off going to Dominos as they will deliver your food every time and deliver it hot. No wonder Pizza Hut is on the brink as they are so desperate they scam honest customers. Best to avoid unless you’re happy to give them money for absolutely nothing.

Fast deliveries around and friendly people

Very helpful and accommodating of requests

The staff and the place were nice, only the location seems a bit dodgy with people wondering outside

Excellent service and friendly staff

Pizza Hut in Llanrumney has a great menu with lots of tasty pizzas, yummy sides, and delicious desserts. They always use fresh ingredients, so their food tastes really good. Whether you eat in, get delivery, or just grab a slice, they're quick and friendly. Pizza Hut cares about making customers happy and trying new things with their pizzas, so lots of people love eating there.

The ambiance is superb... The food was amazing and the service was fantastic, try to share something unique and new.

Delicious pizza and good customer service

Food that fills every little gap of heart....a day to remeber..and great service..

The pizza at this place is delicious with a wide range of toppings, making it a satisfying choice for pizza lovers 🍕🍕🍕 #favpizzaspot

The Manger was really friendly great staffs!!!!!

Delicious pizza and on time delivery.

Very good pizza and it is delicious

Pizza Hut in llanrumney offers a delightful dining experience with its diverse menu, featuring an array of mouthwatering pizzas, savory sides, and delectable desserts. The quality of their ingredients, from fresh dough to flavorful toppings, consistently delivers on taste and satisfaction. Whether dining in, ordering for delivery, or grabbing a quick slice on the go, this Pizza Hut excels in providing prompt service and a warm atmosphere. Their commitment to customer satisfaction and innovation in the pizza industry make them a go-to choice for pizza lovers everywhere.

Good service, watched them making our pizza, everything was placed on evenly, with care, generous amount of toppings. I was impressed, I'll definitely go back. The pizza was very nice, I'd forgotten how good Pizza Hut was, not been in years. Competitively priced, at any size, any pizza for £10. Ordered and made within 10 mins.

Food was nearly a full hour late, and stone cold. Thankfully my ice cream was still frozen, but that is the only saving grace. Talked with customer support, telling them that my food was completely cold and that I was missing the dips that I paid for. They could only offer me an e-voucher for my next order and refused to give me a partial refund point blank. I will not be ordering with pizza hut again.

Ordered a veg pizza and somehow got the supreme meat pizza. we don’t eat meat. tried to explain this to Ansif who couldn’t care less!!! We explained multiple times it was an app glitch we don’t know how we ended up with this he said he’ll call back which he didn’t and kept saying call customer service. Not to mention him and his colleagues talking it. A different language and laughing on the phone! Not the kinda service you expect from Pizza Hut. Put off ordering from this Branch!!!

Wow what a shambles trying to sell me something I didn't want. Then couldn't understand me then my food was only £6.99 I gave him a £10 note and they couldn't give me change. Needless to say I left

Quality food, good customer and efficient online order and collection service.

If you want hot food delivered on time then go somewhere else. Everything is awful about this place. And an area manager has to approve re-placing cold food, which takes forever. Awful, awful, awful. And don’t ever order if there’s football on because that’s the reason I was told my food was cold. Cold food because of the football. Follow up, they are now claiming to have re-delivered my pizza (which was cold first time around), no re-delivered pizza here. Seems they’ve donated a free pizza to somebody. They still have my money, I have no hot food. Should have checked the reviews before ordering I guess. One last word, shocking. Second follow up, no longer answering the phone. It’s only 10.00pm and they’re not answering. If you expect to get hot food within 3 hours, or get any communication, or you just don’t want to give away your hard earned money - don’t use these 🤡 Also, it tends to take 15 minutes for them to answer once you’ve complained and then they hang up on you having said complain on the website. You’ve been warned!

The guy was sorting pizza out stuck finger in sauce eat it hygiene discusting

Joke of a place this gave me food poisoning for worst pizza ever

Cant belief the price of pizza dominos will clean up and take ocer your shop soon

Chicken wings cold and pizza was hard cold

Worst experiance ever.... they have started a new business out of the same shop wing street only available on home delivery, same menu items as pizza hut at 3 times the price.. portion so small its laughable meal for 4 people 7 wings microwaved 7 cold cheese triangle 14 tiny chicken chunks and the coldest wedges undercooked lightly toped with the worst bacon and cheese finished off in the microwave. The brownie served with melted icecream and everything was in over sized packaging stick to pizza you can just about do that right

Waiting an hour and half for delivery, rang Pizza Hut and no delivery driver!!! Why take delivery’s if you have no driver! Had to collect food that,I was told was cooked fresh- Freezing cold, dry chicken pieces, nachos stale where they had been left for so long! Never would I order from here again! Waste of money and time!! Would have a faster service going to Asda and doing the job myself! Ruined family night! Thank you Pizza Hut!

Wow best pizza I have ever had so glad Pizza Hut are delivering 🥰🥰

Service is well and tasty food keep it up team..

AVOID AT ALL COST!! FOOD WAS 2 HOURS LATE THEN HALF MY ORDER WAS MISSING AND FOOD WAS OVER COOKED AND STONE COLD RANG FOR REFUND TO BE TOLD NO!!!!!

Pizza ordered online, delivery estimate was 25 minutes. After an hour I called the branch and was told it had 'just left' and was now with Deliveroo so couldn't be cancelled/refunded (Deliveroo were not mentioned anywhere on the website, I had assumed Pizza Hut still had their own drivers). Eventually pizza turned up 90 minutes after ordering, stone cold and inedible. I spoke to head office who fobbed me off with a non apology and a £10 voucher rather than a refund. Wish I'd stuck with our usual pizza chain.

Absolutely no customer service…. Delivered pizza cold and over cooked. When I rang I was told pizza would be replaced but I had to collect or wait another hour as they had no drivers. So when asked for a refund I was told no and to ring head office. Safe to say sometimes franchising just doesn’t work.

Item was missing from order, when we called they said they couldn't replace it and also couldn't issue a refund...and that we would have to contact head office to sort it out.

Pizza took 1.5 hours to arrive and they didn't even pick the phone up.

Took my money and then called to say they can not deliver! Then told me I had to contact customer service for a refund!! This was after I waited 30mins!!! Take your money to a competent pizza company is my advice

The chicken on a pizza was way to dry as well as the sweetcorn tasted horribly. I'm sorry not a great first experience and not sure if it was a great idea opening this store near another pizza places.

Barely warm overcooked pizza Burnt, cold garlic bread that was dry, solid and inedible. Won't be ordering again 🙁

Extremely happy with our food , we had a delivery Saturday Evening and the food arrived within 40 minutes hot and fresh . Definitely use this branch again .

No vegan options at all! A member of the household is Lactose intolerant so has to have vegan cheese on pizzas even though they eat meat, but there's no option to use vegan cheese at all. So we can't order from here. At least we can use Dominio's on Rumney Hill as they have fully vegan pizzas, although you can't put vegan cheese on a meat pizza, but hey....small wins I guess

Limited menu not like restaurant!!!

Too much crust for me very dry underseasoned sorry guys better luck next time maybe