Pizza Hut in North Lincolnshire

We went quite late tonight and the place was quiet but irregardless we had incredible service from Charlotte. She was super friendly and attentive and honestly brought such a nice vibe needed after such a long day. Food was great too!

Walked in had to order off an app which by the way took ages 2 pizza's very bland portion of chicken wings there was seven of and 3 coke's for £70 safe to say will not be going again at least Dick Turpin wore a mask daylight robbery

Tash was absolutely amazing, great service and friendly.

Went to pick up a takeaway. Excellent service from Luke. Went above and beyond to make sure my order was great.

Came for a family meal with my partner and sister (6). Staff were so lovely and attentive, they made her feel like such a grown up by chatting with her and spending time with her. Food was excellent and fast service, staff were all quick and extremely kind. Would definitely go back!

Great customer service by Stan Thank you !

Food good. Service ok in spite of being very busy

Went for a special family meal yesterday and youngest suddenly collapsed and needed urgent medical attention. Three members of staff followed by a member of the public were with me in a matter of seconds. I cannot praise Pizza Hut staff and management for their instant rapid response, assistance and professionalism. They were very calm, efficient, ambulance arrived in less than 10 minutes and paramedics praised Pizza Hut staff also. Never have I experienced such a rapid response in helping out in a severe emergency. I can honestly say no matter what age a person is, the staff at Gallagher Retail Park Pizza Hut are Angels, we could not praise them enough for their attention, calmness and actions, keeping control and safety in an urgent medical situation, ensuring we were ok afterwards and and making sure other customers were not affected. Our huge thanks of appreciation to them all and for their discretion shown to our family and the calmness of keeping their continued service to others without disruption.🏆🥇👏👏👏

Don't like the table ordering on the app

The staff went above and beyond today. The service and quality of food was far better then we've had at other Pizza huts and other Pizza companies.

Always love me a Pizza Hut pizza. Especially nice friendly and smiling service from the crew this visit.

I got the wrong food when it was delivered which turned up very late and led to the food being cold!

The service was excellent and the food was delicious.

I ordered for delivery but somehow in the process the app put it for collection - I can’t collect - I’m elderly disabled - they have my money but I don’t get my meal - I’ve NEVER had this issue before - once is enough I won’t be using just eat or Pizza Hut again

driver mixed up orders my was for 35 pound he brought me 20 pounds order

No dip with the pizza melt, and no ice cream with the cookie dough

Nice food. cheap when it's a buffet menu. clean facilities

This review is about Pizza Hut Head Office and NOT the Scunthorpe restaurant. Sir/Madam, it has now been 4 weeks since I was told me that you were holding an enquiry into the issues that I have brought to your attention. Thats right FOUR WEEKS. Do I really need to remind you that it is a £10 pizza deal that you are investigating, it’s not exactly the “Post Office Scandal” is it. You are the most ignorant, inept, and incompetent customer care team that I have ever come across. Talking to your customer care team is akin to talking to a bunch of mentally negligible half-wits. In fact I have had more intelligent conversations with a lobotomised amoeba.

Missing the fries I paid for and they brought the wrong drink which I don’t like so I can’t drink it

Good food Expensive Card / app payments only

Driver listened to instructions and was helpful, food was still warm and fresh

When I first ordered the food it said 30 mins delivery, then it just got later & later. From ordering to coming it was 2 hours

i ordered cookie doughs and brownies, it came with ice cream too but the cookie doughs were coldish and ice cream all melted, not happy with this order, never had any issues before thou.

The pizza is delicious, the staff is friendly, any salad is free with the pizza

Very under staffed!! Not worth the money!!Not fair trying there best but couldn’t keep up with buffet 3 slices of 2 pizzas left at dinner time on buffet should be well stocked paid for a service I didn’t receive feel for the staff working hard and getting the hassle from customers paying good money. Email Pizza Hut had a replying saying try us again in future yer that really helped unreal won’t bother again

Freezing cold food. What does the service fee and delivery fee go towards? Slow delivery and extra cold food? Not that it's a cheap take away. Thanks for the poor service and cold pizza

Service was absolutely shocking waiting over 30 minutes for our table to be cleaned after asking for it to be cleaned it was another 10 minutes. Got told the deserts was ready then had to wait an additional 20 minutes for them to come out cold

Staff were too busy talking to one another. Waited 30 minuets for our table to be cleaned. Waited another 20 minuets for pudding. Manager was chewing gum and was rude. Staff also too busy eating while we waited for service. Was an overall poor service. There were 2 other tables in the whole restaurant and this was how poor the service was.

As usual this place is clean. Young crew is smiling at you and it can make you good. The food is freshly prepared and very tasty.

Food was dry/ cold, cookie had no ice cream or rolo, worst food I’ve ever eaten, never again

All food freezing cold and pizza base like rubber …

There is a picture on the toilet wall saying “Bog Standard, we pride ourselves on our clean toilets” Well unfortunately that’s not correct, they are disgusting! I actually pissed on my own hands to clean them! 🫣

Over priced for the food and service received. The restaurant was empty, yet a premium was charged. Better quality from other retailers for less is available.

Food was great, however the restaurant forgot my ice cream. I stopped ordering from this place due to them forgetting items, and this is the first time I've ordered from them in a long time for this reason! Quality of the food is great, but very expensive

Visited on 5/3/24 and the fact that we didn’t have to do the ordering on the app as it was harder with children today was very welcome. The server was very patient whilst the kids decided (slowly) what they wanted. Server KaydeeN was very attentive and was a credit to the company. Will definitely be back.

A while since we've been the the hut . Whilst service was great a lady called Heather the food and price were not . I wondered why it was quiet for a sat afternoon.

order was not ready when I turned up and no record of it in their system. had to wait for them to cook it from scratch on my arrival.

Poor staff welcome and over priced.

Buffets for the win, love this place. £32 but worth it for me and the misses, went at 2pm so didn't need lunch or dinner for the rest of the day.

The dough balls I ordered were raw and the fries were soggy.

I have never been to a restaurant that was sold cold, it was as cold as the service we got, this was not good at all for the money we paid, reminded the staff about our order twice

Complicated app to order from, expensive. No atmosphere place nearly empty.

KAYDEE... Thank you for a wonderful service. Food was lovely Service was first class

Not worth the price tag, I've had pizza hut in other places and this is not on par. You guys are lacking the ability to make a decent pizza. the crust was way too thin yet somehow chewy. The cheese was subpar. the only thing good was the toppings however bacon and onion can only take you so far. Not worth the cost for the product you receive.

Cold, tiniest portion of chicken bites and one of the pizzas didn't look like pan base at all. For such an expensive price it was a treat for us but won't be using them again for delivery. Huge let down.

Took our 2 grandkids for t after school and they loved it.really good meal deal for kids.

Friendliness and online ordering

Awful. Arrived Luke warm and tasted rubbery. Had to throw away most of it. Only ate 2 slices. Not what I expected paying £12.99 for a pizza

Food was cold and the melts very dry and not something to order again

the most disgusting pizza I had. No wonder pizza Hut is going bankrupt.

Fantastic place to dine Fantastic service

there was no marinara dips/parsley with the sides

The staffs help was overwhelming they helped and looked after us over and beyond

Poorest service I've ever received. Stood at the reception point for almost 5 minutes before we saw a staff member. No serving staff on the floor during most of our visit Most of the staff don't seem happy to be here. Ladies toilets filthy, pee and poo on all the seats and no toilet paper available. Pizza not hot straight out of the oven. Disappointing all round 😕

The pizza was cold when arrived so very disappointing

Charlotte was a model employee demonstrating politeness and helpful service. Always has and always will.

First time visiting Scunthorpe Pizza Hut and can't praise it enough, Heather's customer service was outstanding as was the food. We're already planning a return visit on the strength of our visit today, well done Heather!!!!

Ordered from the scunthorpe branch on just eat, just eat had mixed up the order completely. Phoned pizza hut themselves to find out what had gone on. Spoke with the manager - luke and he was extremely helpful with us. Brilliant service from him. Brilliant manager.

Haven't been to pizza hut for many years and will be many more before I go back. Rang ahead to check availability, wasn't told they'd run out of a lot of stuff. Salad bar half empty, missing various things from our order. You have to order on your phone which is a faff, and we're only told things had run out after we'd ordered. We weren't refunded for stuff that wasn't available and some items were substituted without telling us (or we were just given the wrong stuff). To top the experience off they started turning the lights off while we were still finishing. Expensive for what is basically various kinds of dough too. Never again.

Cup'n'Crisp Pepperoni more burnt than expected right down to the whole Individual Pepperoni Feast including the cheese! & very expensive at £20 for 11" pizza

Food was ok but nothing special considering the price. Staff were great

We went to the scunthorpe branch (glanford park) Gabrielle looked after us 5, nothing was a problem to her, she was very special and brilliant at her job, definitely manager material thanks gabbie

Staff had no clue what was going on, the. Pizza looked like something out of the frozen aisle , the one sheet lasagne was unbelievable that it got served and the bite bites was literally chucked in the bowl , all in all the worst Pizza Hut I’ve experienced to date

Best place to dine in with families. Also kids will enjoy it especially the ice cream and toppings yourself and lots of selectable available. Loved eating inside ,have a good ambient lightings and varieties of choices of pizzas.

Food was okay and service was fast. No very clean though.

Enjoyed our meal as always, salad bar slightly lacking this time as no lettuce or cucumber, service good and friendly staff.

Took my grandson for a pizza buffet with drink and ice cream not cheap but quality foods

Server was excellent. Very strange how they insist you use an online portal to pay, but then ask for a tip though. Food was nice but buffet doesn't have the same variety as it used to. Pasta not as nice as it used to be, but fairly tasty.

Driver was. Avery nice young man

Went for a quiet early evening meal with my husband, the food was excellent, the young lady who looked after us was very friendly helped us choose our meal and explained everything we needed to know.

No ice cream with brownie, and the brownie is burnt

Staff very helpful and pleasant,

Didn't even deliver it to my address

First ever visit to a Pizza Hut and well worth the visit. Great staff that was friendly and very helpful 👍 For £ 19.99 you can get unlimited soft drinks plus unlimited pizza , pasta , salad and ice cream for the kids . Grandson loved it and we will definitely find one near to us

Enjoyed everything will be back 😀

Service was fabulous. Don't go often as it is very pricy here (£60+ for the two of us) but in fairness we did get a massive pizza with the cheesy bites as a crust and two mains by using the meerkat code. Staff were very attentive and were so friendly and personal that I genuinely didn't know if I'd met my server before and been recognised.

Good was no one in but service with a smile

Basically the food came, it was cold and the pizza was burnt. The driver was apologetic and it is Friday, but I just thought I should let you know.

And it was cold, I would like to know about my refund request…

Cold awful food for the price even the dig didnt want it.

Food was terrible. Ordered two melties with fries and one cheese bites. All of it was absolutely STONE COLD. Had to reheat it for it to be edible. Chips were undercooked, just stodgy floppy lump of potato. Barely any filling in the melties at all. Ended up cooking a frozen Iceland pizza for dinner as neither of us wanted to finish it. This is the secund time I've ordered from here and it was as bad the first time but I was hoping it was a one off. For £30 I expected edible hot food. AVOID.

No drinks, meal was just not up to standards, bbq meal deal just didn't feel like much of a deal, the meat feast one was alright but id rather just get a large pizza from somewhere else

Good service and metals hot 🔥 Pizzas I love it

Pizza not very nice bland, not a patch on other competitors. Not be having another one average at best.

As always lovely food and drinks eat in or take out

Collection time was correct and ready on time. We ordered two of the new melts. Bare in mind I ordered one previously and it was nice and filling. This time we ordered the pepperoni one and bbq chicken one. - they were tiny. Two slices that seem to have shrunk a lot from last time. No sauces provided as advertised so had to go back and ask in which it was like the restaurant is only able to give a limited amount as it didn’t even fill half the pot. The pepperoni one was a slice of flat bread with pepperoni in and barely any cheese. Covered in garlic that much that it was so greasy and constantly dripped. The bbq chicken was full far more of cheese than anything else , couldn’t taste no bbq and again dripping in grease. Complete let down. Disappointing to say the least to pay nearly £8 each for two greasy pieces - if I wanted grease I’d of gone up the road to a pizza shop and got a full pizza for that.

Young girl served a big group of kids and she was brilliant with them. Patient and attentive. Everything brought out exactly as ordered and helped the children when a drink was knocked over accidentally.

We made a mistake by ordering the one cookie dough as it was too small. Although, my kids still loved it! We’re going to order the party one now! 😁

Melts? Where was the cheese? It was just meat! I can’t believe you left the CHEESE out of a MELT, unreal. Saving grace the pizza was fantastic!

we didn't receive I can't believe it's not cheesecake,so kids were fitting over one pudding :(

Restaurant could do with an upgrade and salad bar could have more choice.

Now, I hardly ever go to Pizza Hut, but as an evening treat we went. The staff were friendly and had no issues with them. Our waiting staff pushed ordering online, which was fine and we did that. Fortunately we had a discount card which knocked a third off. The main problem was none of the salad bar items being replenished, other diners were complaining about this and it did take a fair bit of time to happen. The food was fine and well cooked, but it is only pizza, so you can only really over or undercook it. It's fine for a treat if you want to, and if you have a voucher or similar why not go.

I enjoyed it but the melt could have done with more sauce and I had to reheat it.

I'm new to pizza hut as don't eat cheese but they make the most amazing cheese free flat bread

Not badly priced. Food was great

Very nice clean with friendly staff. Fresh salad bar and pizza was great only downside very expensive for what it is

nice but a really expensive way to eat!

Missing 1 drink and the other was wrong. Food boxes were pretty much open and not sealed which is not like how they are usually received.

Always get a great service here. Pizzas always hot and fresh!

Oh dear, pizza hut really looking forward to your takeaway pizzas, got them home, 5 minutes away, to find 2 pizzas that looked as though they had been made the day before, dried up, will not be ordering from you again, very disappointed.