Pizza Hut in North Tyneside

Buffet excellent value. great service from Lucie😁

Lucie was very patient and attentive. 5 star

5-Star Review for Brogan Dawson at Pizza Hut I can’t say enough about the outstanding service we received from Brogan Dawson at Pizza Hut. From the moment we walked in, she made us feel welcome, but what truly set her apart was how incredible she was with my two autistic daughters. She went above and beyond to make them feel comfortable and special, taking the time to engage with them in such a kind and understanding way. What truly touched me was when my youngest dropped her favorite toy, and Brogan didn’t hesitate to wash it off for her—something so small yet so meaningful. Her patience, warmth, and genuine care made this the best dining experience we’ve had in a long time. Great service is hard to come by, but Brogan delivered the BEST service I’ve ever experienced. Pizza Hut is lucky to have such a dedicated and compassionate team member. Thank you, Brogan, for making our visit unforgettable!

Olivia was a lovely waitress my bother said would come back

Great food and lovely service by Julia. Will certainly come again. Could have a cleaner baby changing facility.

Great good great service from Olivia. Highly recommend

olivia was very very friendly & also very helpful what a lovely girl thankyou :)

Shocking experience won't ever be back and would never ever recommend to anyone. To start we entered the restaurant stood 10 mins to be seated no staff in sight and there was only 2 customers already in the restaurant the lack of customers should of been a sign. We were greeted by a member of staff who informed that no cash is accepted on the premises and it was card only, normally I'd of left but was late in the day and we were all hungry. So after almost 20 mins of standing we seated ourselves. After about 10 minutes of being sat at our table we were asked to order on the app.. I asked if the waitress could take our order as I didn't have the app I was looked at very rudely as she agreed to take our order. Not sure what I'm paying for If I'm seating my self taking my own order and serving my own food. We ordered the feed a family deal for £49.99. Waitress left and then returned about 2 minutes later. She said 'sorry we don't normally do this but can I ask you to pay now just we've had problems with our card machines and I'm afraid they may go offline when you've finished your meal and have to pay' I was absolutely astounded and toatally offended as I suspect we had only been asked this due to our appearance and the more than £50 order. The few customers that were in wernt asked to do this? Any way we had a drink waited for our meal it arrived quiet quick within 10 mins, the garlic bread sides were stone cold weren't even room temperature and our pizzas were warm not hot dunno how when there was no other orders and about 6 customers in the restaurant including ourselves. The pizza we ordered were meat feast sizzlers and they were the blandest pizza I have ever ate no spice no flavour a vast mixture of meats and they all tasted the same and tasted of nothing not fresh no flavour. The only part of the meal that had any flavour was the pizza dough we didn't try the salad as it looked very suspect didn't stay for dessert due to sheer disgusting service and experience even though we had already payed for them. Was asked once by staff when our pizzas were left to the side of the table if our meal was alright and could she clear the mess away. Never even seen any other members of staff and the only one we did see in our 1 hour visit was more focused and more bothered about cleaning the restaurant and getting ready to close bear in mind we arrived it 7pm there open until 10 felt very uncomfortable at out table when the restaurant was practically been closed around us as we ate 3 hours before there even due to close. Over all was the worst dinning experience I have ever had will never ever return to pizza hut as customers again would get a nicer pizza and service and better value for money from any single one of your local takeaways. The overall experience from food to service to being insulted by the staff was a 0 out of 10 hope no one goes to experience the same. Please eat else where

We had a lovely family night out and are server brogan was amazing and was there for everything we needed and even are son wanted to leave a really good review and said she deserves it thank you

Great service, very helpful and friendly

Nice, polite staff and calm atmosphere

Brooke was very friendly, great service

The server Brooke was lovely. She made an effort with our niece, both of them loving stitch.

Warm family-friendly atmosphere and delicious food. My little guy loves it and our server, the lovely Lucie was great with him!

Brooke was a very attentive waitress and gave us the best dining experience. Food was delicious and always plenty there. Kids were happy with crayons and activities. Brooke also went above and beyond to ensure that my discount code worked. Thank you

Great service from Lucie, very welcoming, friendly and made our visit very good

Food was great,Brooke was a lovely server

Brogan was so super friendly and helpful, really attentive whilst respecting our time and Jace as we filled up and needed a break before dessert! The food was lovely as always but absolutely the service made it. Thank you

Quick and very friendly service from Brogan. Order was slightly wrong but was rectified straight away. We weren't rushed in any way and enjoyed our meal.

Me and my friends visited Pizza Hut and Lucie was our server, she was very friendly from the beginning and was very patient with us when we were struggling to decide what to order! Shes a credit to the restaurant :) slay queen (from Miya)

Great service, friendly and helpful

Came into Pizza Hut this morning and couldn’t be happier with the service! Your manager Katie is such a patient young girl! She was able to keep my daughter truly entertained while helping me with the QR code as I’m not the best at all that, helped me pick the right deal for me and made sure I was happy with the food throughout my visit, even helping my daughter with the activity booklet at the maze part. The buffet was so fresh and she even asked what pizzas I would prefer as it was only us in at the start. Had such a bad experience at the metro centre Pizza Hut but this has truly changed my view on Pizza Hut and I will be driving back next week as a new weekly treat I think! Thank you for having me!

Very good service and lovely girl serving (written by a 9 year old)

The garlic bread was a little bland but apart from that everything else tasted great. Hats off to Olivia who served us and the manager who came out to speak to customers.

Great service, easy ordering, food was tasty and served quick

We often visit Pizza Hut at the silverlink Wallsend. It’s fabulous for an allergy family super safe staff who understand and go the extra mile. We are a nut allergy and coeliac family. Lucie goes above and beyond for us all. So a massive Thankyou to all the staff for always looking after us xxxxx

Outstanding customer service. went above and beyond with missing items and drove back without me even asking him. would be honoured to have him deliver again.

Busy lunch time buffet. Waitress Brooke very attentive, always checking in and taking away plates. Couldn’t fault

There was a great deal on when I went and it was very much value for money

All staff were friendly. Brooke was our server and kept making sure we were ok and kept our table clear of dirty plates. Would definitely recommend

Thank you Brooke, my niece and nephew very much enjoyed the cheese pizza and enjoyed making their own icecreams. My nephew is usually nervous in new places as he has autism but he was so happy today

Staff are lovely, food was nice but the whole restaurant just feels so grimy. It's clearly in need of a really good clean. It wasn't busy yet there was visible dirt and debris all over the floor and all the surfaces feel greasy. You can see dust and dirt in the decor. The toilets are filthy, smelly and dark, with some stalls nearly out of toilet paper. If that's the state of the part of the restaurant they are happy for the customer to see, I do wonder about the cleanliness of the kitchen. The salad bar was extremely depleted when we arrived, with only the stale dregs left for many of the items. We asked for one specific item to be replenished and we ended up asking again as it seemed out request had been ignored. The salad bar did get replenished half way through our meal, but it was after the hot food had arrived so we didn't feel like we wanted it as much as that point. Meal for 2 adults and a child came to £55, which involved getting our own drinks. It feels like a lot of money to sit in dirty surroundings, eating the scraps and leftovers from the salad bar.

My order did not turn up despite correspondence from the Company sayingvit had been delivered.

Always good quality from Pizza Hut

very nice however no ice cream with the dessert 😞

Our server Julia was fab! Thank you!

the pizza was rock hard and it feels left overed

Burnt Garlic bread, flat onion rings and pizza not the best.

Chloe was very friendly, welcoming, helpful & professional during our visit to Pizza Hut on Xmas eve. She made our visit special. Food was delicious & well presented and piping hot. Great atmosphere. Lots of choice.

Great service from Julia. Very helpful and happy.

Came in for lunch. Food was tasty and came quickly! Lucie our server was very helpful and nothing was too much trouble for her.

Clean. Friendly service. Unfortunately, food wasn't as nice as normal. Our waitress, Julia, was great 🙃

Great choice in pizza buffet. Great service from from Olivia staff are really friendly also great atmosphere.

Excellent service from Julia in Pizza Hut Silverlink. Thank you.

I visited your silverlink branch today with me 4 Yr old grandson, he had a wonderful time and you young lady who served us was amazing ,my grandson thought Julia was fantastic,

Had a meal with the family. Julia was very attentive and polite. Good service all round. We'll be back. Thanks.

Food came quickly, place was clean, Julia was nice :)

Great food, and great service. Thank you Julie

Good service and great food as expected. Thank you Julia f!

Lovely staff, brilliant with our 1 year old too Very friendly and quick at serving

Driver got lost and was sat in the next street for over ten minutes. Pizza was cold. Won’t order from here again.

Excellent experience and service by the waitress Julia at the Silverlink Pizza Hut. Would happy go back to eat there

Went for buffet. Pizza were cooked. Lucie was fab in her service. Can’t fault.

Absolutely amazing! Thank you lucie

Food was delicious, Lucie was a great server. Buffet always a great option

Lucie was really helpful and checked in regularly to see all was going well and the food was very tasty.

Thank you for being so lovely especially with the kids. Lucie is a star. Food delicious as usual

Food was absolutely amazing, all staff were brilliant and friendly especially Elisha and Lucie :)

Really good service, everything was fresh and well cooked. Brooke was attentive without being obtrusive.

Lovely visit, all staff welcoming, friendly and helpful. Service was quick. Food was great, no issues. Lucie was our server, she was fantastic accomodating.

Lucy and brogan were great supper dooper awesome

Our server Julia was amazing made sure we had everything we needed and then double checked once we had food

Had a great time at Pizza hutt again with the family. Can never fault the service. Its bad when you have a usual table but also good that they remember you and are always so helpful. Today we had Lucie again and she always has a smile and goes the extra mile. Food was great. Had mixture of pizzas today.

Lovely evening for an 11 year olds birthday! Brooke was super helpful and friendly!

Amazing food and service! Thank you Brooke for a fantastic meal! Super waitress who made our little boy feel very special!

Excellent customer service from brooke

Brooke and Elisha were amazing, was a fun Christmas meal

Brook and Elisha looked after us very well

Food and Service was great by Elisha

Elisha was first class. Really friendly, really polite and helpful and always smiling.

Totally fab service lucie and Brogan

The pizza looked as thought it had been drop kicked off a pier. Just eat do not give refunds. Only account credit. When i complained they lied and said i had requested credit, then they called me rachael. Im a six foot tall beared man. Avoid.

Had a great meal pizza hut always a great got to place.

Julia :) was very pleasant, polite and smiley

Brooke was mint at servicing us our food

Lucie and Olivia provided excellent service during our visit. The food was amazing quality!

Lovely meal, made even better by brilliant service from Lucie and Olivia

Great food and great service from Julia :)

Great fun as part of our daughters birthday celebrations

Fantastic service every visit. Although normally no issues, we had a glitch in the app meaning a change we made wasn't relayed through to the restaurant. After going back in to ask, the manager Katie was extremely helpful and had a new pizza made for us straight away - as someone with dietary requirements, this is really reassuring and somewhere I feel very safe eating! Thank you :)

Friendly staff and atmosphere! A big shout out to Lucie who provided an amazing service!! Fresh, hot, tasty food…as always too!

Chloe was very friendly and polite

Ordered for collection and got home to find arguably the worst looking pizzas ive ever seen and dough on both pizzas was raw. Called the restaurant and explained that I'd like a refund and would happily return the pizzas. I was told they wouldn't issue a refund and I had to email customer care and they hung up the phone. Absolutely disgusting customer service, it no wonder nobody uses Pizza Hut anymore

They gave me the wrong base, pizza was not enjoyed

pizza wasnt cooked properly sides were cold

Preordered at 4pm for 7pm delivery. Food arrived just before 7.45. When it did arrive, the food was cold, drink was warm and needed a while in the fridge to even bring it to room temp to make it drinkable. Wont be ordering again.

Hadn't been in about 10 year thought I would giv it a try then when I was eating the food I remembered why safe to say I won't be back

Ordered online to collect, I ordered a pepperoni pizza and majority of the pepperoni was burnt black and the rest of the pepperoni tasted off. My partner got a margarita pizza and said it didn’t taste very nice either. We also got a cookie dough that wasn’t cooked properly and basically fell apart… overall will not be coming here again

Terrible. Food cold. Not delivered to correct address

Absolutely amazing staff, especially Katie and Chloe, couldn’t do enough for my daughter and I.

Visité hoy como siempre la cabaña de pizza y el bar de ensaladas cuando llegamos estaba tan frío y no daba la bienvenida, no había música ni nada, así que tuve que preguntar si la calefacción estaba encendida. Creo que si el restaurante está abierto no debería esperar a sus primeros clientes antes de encender la calefacción El bar de ensaladas era encantador y las pizzas estaban bien No estoy seguro de si volveremos

Staff were so helpful and accommodating. Lovely time had. We were a large party and they couldn’t be more helpful.

Incredible accomodating service Andy was fab this was the end of our holiday thank you sooooo much Andy you are brilliant 100/10 love Kim and Darren we will be back xxxxxxx all the very best to you xxxxxxxxxx

Esto solo tiene 1 estrella, ya que es la opción más baja. Este restaurante es terrible. El servicio fue terrible. Pizzas era terrible. Uno se quemó y el otro (fajita de pollo) no tenía pollo. El helado estuvo bien, pero no puedes equivocarte con Mr whippy. La estación estaba sucia. Nunca volveremos.

All the fries that came with the meal was cold and hard and one of the desserts was missing from the oder apart from that everything was fine. The melt was quite pleasant.

Great service. Waitress staff couldn't have been nicer. Lack of the thin crust pizzas at the lunch time buffet. But my kids loved it.

Had family birthday treat at Pizza Hut Silverlink and I was really impressed. The food was top notch and the service was amazing. The restaurant wasn’t too busy for a Saturday night at 7.30pm ish but we had the absolute perfect Julia G serving us a she was a delight. The customer experience she gave me and my family was perfect. It makes all the difference when the food is nice but when the staff in this case Julia were so polite and professional. We really did enjoy our night and it was made so much nicer because of Julia’s professionalism. So thanks and thanks to the rest of the Pizza Hut team that night ,chefs and waiting on staff for being polite and nice food. The bill wasn’t to bad neither for the amount we had compared to other restaurants we’ve been to 😁👍🏼

Lovely visit, all staff welcoming, friendly and helpful. Service was quick. Food was great, no issues. Julia was our server, she was fantastic and even spotted the cake I had brought for my son’s birthday. She offered to take it and bring it out with candles and sing which was a lovely touch.

I recently visited Pizza Hut and had a wonderful experience. Julia was friendly and courteous, making our visit very enjoyable. We look forward to coming back!

Picked up a Collection and the staff couldn’t have done enough and very friendly and went out of their way to open the doors as I had a few items to carry. Food is always lovely