Pizza Hut in Cardiff

First time eating out (indoors) in a long time. Pizza Hut picked by a teenager as his good school report treat Easy online table booking. We arrived a bit early and got a warm and happy greeting from staff. Gemma, our server for the evening was excellent. She guided us through the Covid safety stuff; track and trace and sanitizing and in restaurant procedures. We asked for a different table and she was happy to oblige us. Ordering was by phone , nothing to down load just scan and order...but i still messed it up. Gemma wasnt fazed as i called her over to help...and kindly took out order the old fashioned way :) Food was hot and fresh..and not being a pizza lover (and being Vegan) i wasnt expecting much...but- what a lovely surprise the food was. My lad was seriously impressed with his sharing cheesy bites meat feast...an absolute winner. I was impressed with the Vegan (Violife ) options. The vegan veggie with stuffed crust was immense!! Am converted....proper gooey stretchy cheeze......perfect!! Great drinks options and lovely service from pleasant staff made it a really nice evening out ( hope Pizza Hut know their staff are fab) ...very happy teenager and adult. Will definitely return.

Feel pretty ripped off after our meal last night. The pizza was... Okay but really disappointing for the price. Everything tasted like it had come from the freezer and the coleslaw not great at all. Main waitress was amazing and as accomidating as possible. Shouldve gone to domino's for half the price and tastier pizza. Won't be coming back.

I have to say I was so disappointed with my visit to Pizza Hut in Cardiff Bay today. We have eaten recently at the Queen street branch and since Covid they have been excellent and really clear with how things work, but this was chalk and cheese from eating there. There was hardly any sign of a manager in the bay today and we were seated by what I can only describe as the laziest employee I have seen in a restaurant. This lad was a young slim Asian boy and was so cocky and arrogant it was noticeable. He just stood behind the bar doing next to nothing while another lad slim with dark hair was literally running around doing everyone’s job. It was embarrassing to watch. We were talking about it, as you could see the slim lad was so bubbly and seemed to be doing everything. We felt for him. The manager if there was one was never there to help either. But what was the worst bit for us was that we could see the Asian lad just looking down towards the till all the time and we couldn’t work out why. When we were leaving we said goodbye to the slim lad and really wanted to leave him a tip but we were put off that the other lad would have possibly had some of it and we really didn’t want that to happen as he was just appalling. The worst bit as I said was that as we walked past the bar to leave in the reflection of the mirror we could see the Asian lad was watching football on his phone. We were disgusted. And the manager who had finally appeared in the restaurant had walked past him and allowed him to do this. If this is how your management team allow your staff to work I will never come back. We hoped your team were as helpful as Queen street in keeping us safe from Covid but apart from the slim lad your staff couldn’t have cared less. Sorry but We won’t be back.

Cardiff Bay Pizza Hut. VERY disappointed with our pizza. Ordered a large vegan pepperoni pizza. Asked for an upgrade to stuffed crust, but was told we couldnt have this. Pizza arrived with hardly any cheese & topping. For the money this is unacceptable. And staff were a bit rude.

booked a table here while visiting the area got to say overall it was a very good visit overall the pizza has to be one of the best pizza hut pizzas i have tasted they tasted nice and fresh. Sadly i didn't find the online ordering system very quick not the restaurants fault but my card kept wanting me to authorise the transaction on my app but the phone i had on me had the time i didn't have it on so made ordering/ paying slightly more complex. This is the first restaurant i have been to where i have had to order in this way would be better if there was the option to pay via chip and pin/ contactless instead of all online.

I had forgotten how good pizza can be after only having local takeaway pizza for years. Stopped here by chance off the cuff and it was fantastic. Best pizza in years!

Visited here Sunday 21st at 5.30pm for a family meal. Very pleased with everything, but particularly with the service. The two waitresses worked hard, were very friendly and made us feel extremely welcome.

Popped in today for a buffet lunch. Have not visited for some, so surprised that the place has changed format a little. No servers - help yourself to plates / bowls etc. Order from bar. Not sure if I like the new format but I guess its down to cost. Satisfactory only from this latest experience.

This location is well maintained. Restaurant is very clean, super friendly staff, quick service & food was delicious! Plenty of parking and lots of seating inside. A great place for family dining at economical prices.

Really friendly staff, helpful and attentive. Only thing I would say is they could have been a bit more on top of replacing the buffet pizzas, but this was only a small issue. Clean tables, great salad and pizza selection for the buffet, and really reasonable price too. To top it off, the pizza we didn’t eat we were allowed to take home in a takeaway box. Will definitely be returning to try again.

Had lunch here with the family. The waitress was really welcoming and polite and friendly But wow, it took SOOOOO long for our food!! 3 other small tables in the restaurant and it took almost 30 minutes for one simple margarita pizza for our son. So if you’re planning on going there, allow an hour to order and get your actual food

Lovely employers , great service. Thanks to the manager for helping with my emergency at 12:35 on 31.01.19 You are a lifesaver

Food was excellent, restaurant was clean and tidy but the star was the waitress that served us today. Very friendly and knows how to have banter, left a tip and definitely coming back. See you soon love :)

Terrible service terrible food. All pizza cold asked for coffee machine not working so no hot drinks. Asked for tomato sauce for pasta none available was told only cream sauce available 10 minutes later they found some tomato sauce, but then no pasta another wait for 16 minuets plus. So all in all terrible food and service.

Never have a bad review customer service is always great and the food is always fresh, I will be returning

1st time at pizza hut and my opinion is only average tbh. The staff were very friendly and helpful and the service was quick and food hot. I was shown the meal deal by the server which was priced at £14.99 and opted for that. You get a small salad bowl which I think should of been for a small child, even though you get unlimited salad I did not go back up as a family began running around playing with everything and was not checked by staff or there parents. My starter was chicken wings which were very nice, then I had a thin crust meat feast pizza which for being pizza hut should of been exceptionally good as that is what you do all day every day. It was sparse and tough and was hard to cut as I also noticed others with thick based pizza also struggling. Overall for the price it is only average.

Arrived on the off chance to find the place almost empty, three families and a couple there. many tables dirty and cluttered. Stood at entrance waiting to be seated for maybe 10 minutes.

Vino a Pizza Hut el 20 de julio, entre 3 - 4 con mis dos amigos, el buffet acababa de terminar, pero la camarera que mis amigos amablemente terminar la última! Y me dieron mi pizza gratis en la 3 mobile app! La camarera era muy bonito. Gracias :)

Great restaurant very clean has been updated so looked good, served quickly and efficiently. Great customer service food deal was fab food cooked delish you have to try the cheesy chips! Will return here again.

Hands down the best pizza in Cardiff! Refit looks great and staff made the visit Would 100% recommend... 10/10

Great restaurant. Offers £6.99 all you can eat buffet 11:30-3 Monday to Friday! Unlimited free salad with every main meal. A menu to cater to everyone. Awesome take away deals with any individual pizza and side for £9.95!! Highly recommend.

This is a great restaurant. The food was really good. There is unlimited salad and drinks available. The staff were friendly and helpful. Lot of good deal at certain time, well worth a look. Would recommend.

Parece genial después de la reforma. Nos sentaron rápidamente y aparece un menú.

Enjoyable and friendly, food is good and great variety, can be expensive depending on what you have. have eaten here many times and always enjoy it.

Llegué a dar crédito completo a la señora que nos sirvió. Nuestra comida fuimos un poco lentos y ella salió de su manera de hacer de nuestra cuenta. Fantástica y su manera abover de nivel de servicio. Lo siento, no sé su nombre

Really disappointed with our recent takeaway. Attempted to call through an order. Had to call 3 times before getting through so we assumed the restaurant was busy. Husband collected our order, 2 large pizzas, chicken bites and chips and said there was no one in building apart from staff. Pizza was clearly undercooked, chicken was warm not hot and our box of chips consisted of about 20 chips which again was cold. I appreciate it was half an hour before closing but expensive for what we received and was of poorly quality. Have always enjoyed pizza hut to eat in but not on this occasion to take away.

Would only serve take-away food at 2040hrs on the night we arrived even though this establishments restaurant is licensed until 2200hrs!!?? What more can one say?

Visited with my two young sons after a trip to IKEA. We were seated promptly and the very polite and friendly waitress came and took our drink orders. Bowls were given out for the salad bar which was well stocked and the items looked fresh and appealing. My youngest son was not feeling very well by this point and the waitress came over to check on us which I thought was lovely. She brought our pizza over quite quickly as she knew we wanted to leave quickly. We left much sooner than we intended to and again our waitress quickly boxed up our food and brought the bill over. The food was lovely. Service was excellent. We would definitely visit here again. Ps. Son came out in chicken pox.

I'm not the type to complain but this was unacceptable. I HAD SOMEONE'S HAIR IN MY MOUTH!We went out for my parents 25th anniversary, an occasion well ruined. We ordered pizza along with many other things. My entire family has black hair, and in the pizza there was a blonde hair which obviously wasn't ours. They took the pizza away and also the plate that had the slice with the hair in. They didn't replace the plate, and told us they will minus that pizza from the bill (without a discount) and did not apologise at all, instead the manager, Andy, walked off and uttered something under his breath. The starters came after the pizzas and the milkshakes came after the starters. Very very crap service! I had to get up to get my own plate as they didn't bring me one after taking mine with the hairy slice of pizza, I waited patiently for another plate for 20 minutes after which I got up and got my own so I could actually eat...I HAD SOMEONES HAIR IN MY MOUTH!!!

Love it here relaxed and always clean and friendly staff are very polite very efficient and nothing is too much trouble always let us sit ourself where we want and never a dirty plate left long and alway do a check all is ok great team love it here they are always serving fresh buffet pizza and salad is always stocked up never have to ask for anythjn

Admittedly a late visit; 10:00pm but not good first impressions. Numerous dirty and uncleared tables and apart from myself there were only 2 other people in the place. The salad bar was badly stocked: no tomato, cheese or cucumber and how on earth do they justify charging nearly £5 for a plate of poor quality crisps with a splash of cheese sauce??A mediocre pizza followed with meagre extra toppings at quite an extra cost. Not impressed with the food or prices although the service was pleasant, efficient and welcoming. It is what it is; an overpriced pizza joint which probably explains why it was empty. Would not recommend, go to an independent pizza place and get some value for your money.

Arrived at 1215 ready for a full munch... waited 5 minutes to be seated, as only one member of staff on the floor already talking to the only other table in the restaurant. When she took our order she was very polite and happy. Waited another 20 minutes for the first buffet pizza to be brought out from the kitchen. Would of thought that as a restaurant providing a buffet that food would be ready for when the doors open, or at least when the first customers arrived. No urgency or apologies from any of the staff that were working. Very disappointed with our visit today.

It's a nice place for a pizza, you can order differents crust, and ingredients. It's quiet and the price is alright m. The staff was really nice and the salad bar my favourite

Have been there many times with family and friends and always food is fresh tasty and never go home hungry. Most important people are so helpful and friendly. Highly recommended.

The buffet was a great hit with the kidsLots of pizza and pasta eaten Friendly staff - very attentive Ice cream was good too

Went on a Sunday, early evening. As a family of five we were well accommodated. Allergy wise: Staff knew exactly what food had certain allergens in and also had the folder of ingredients to hand.Service was good and we felt well looked after.The restaurant was also very clean and well presented. I'm giving this five stars because I think that from a chain type of pizza restaurant like this that the service, presentation and staff attitude was at a level beyond expectations.

After a few hours ice skating we stopped here for a pizza and were not disappointed. It was quiet despite it being after 9pm and our server Andy was amazing, he clearly loves his job even singing while he cleaned tables lol. All our pizzas were delicious and we will call in again next time we are passing.

Absolutely delicious meal here at Pizza hut. The food was as expected, delicious and faultless. I was overwhelmed by the care and passion demonstrated by your waiter (Alan) whose name I know as he signed our receipt at the end. Every few minutes he would come and greet us by name and ask if there was anything he could do to enhance our experience. Considering it was his first shift, he did extremely well and looked after us with a lot of care showing great passion for his job. Will certainly visit again!

We stopped here after doing the Cardiff Half Marathon and they were great. Very friendly, put us in seats by the heating because we were cold! Food was good. Service was good. Faultless.

Had the lunch time meal deal which included a starter, main pizza and drink. The garlic bread wasn't toasted and tasted vile, pizza kinda make up for it but only because I was so hungry at this stage I was close to chewing my own arm off given it took so long for them to serve!!!

Lovely meal as always! Good deal 2 courses, salad bar and a drink for £13!Nice pre cinema treat John our server was lovely! :) Thanks

We came here after a hectic Saturday and found the service really slow, salad bar almost empty and no loo roll in either men's or disabled toilet. We often go to our local Pizza Hut in Caerphilly and find it a much better standard. The staff hear can't be checking these reviews as you would think they would want to improve!

I went with my sister and niece for a meal on a Saturday afternoon. The host was brilliant, very friendly and we were seated immediately. The rest of the service was slow and not very welcoming. Our waitress said all the right thinks but with a complete lack of warmth or hospitality. The pizzas were hot & tasty and the salad bar full and fresh, I would go back but with low expectations.

What a waste of money, the service was disgusting to say the least! Plenty of staff doing Nothing! Had to ask for a dish for salad and another to eat pizza on! And clean cutlery. Told 3 staff we were waiting for a dish for grandsons ice cream, but still didn't get one! If they could leave there phones alone and stop chatting to each other it might of helped a bit,. Don't get to see grandson that often so spoilt out trip out.

Wanting a quick meal after a day out with family, we called in here for tea midweek to find dirty uncleared tables, unmotivated staff, half empty salad bar, sticky floor and lacklustre pizza. The tables remained uncleared for the duration of our stay. Have the accountants been in the kitchen? Used to be a monthly treat, the family has decided no more visits to Pizza Hut.

When only 4 to 5 tables taken. They had to clean tables down. 3 workers there. Ridiculous management. Last time there they struggled together pizzas out because 4 tables were taken. ....and the assistant manager was looking rather concerned walking up to the restaurant.Off to Culver house cross, see how we fair there. Hopefully our magical Andy is there :)

Love pizza hut but the salad bar here is always empty or filthy when we go. Usually end up with cucumber and a breadstick. The staff seem to spend a lot of time talking and not much serving.

The BEST Pizza Hut I've been to, I haven't been to Pizza Hut for a while, especially this one and after the whole chain being bought by an American company and the great attentive staff at this particular branch I must say its one of the best Pizza Hut experiences I've had in a while.The staff is attentive, the food is great and the whole visit was just great with family!

Food served piping hot and very nice. The young girl made a mistake with my order (wrong base), however without asking they offered to make me a fresh one and I could keep the pizza that had originally brought out.Excellent customer service.

I've been here several times and the staff are always helpful and cannot be more accommodating.The food is always great value and the kids love the ice cream.Good family treat.

I don't usually write reviews but wow what a disgrace this place is Popped in for a quick lunch.Empty restaurant but still not greeted for 10 minsWaited 20 mins to place our order as the waitress was gazing out of the window,Decor looks like something from a 1989 little chef.Salad bar = rankPizza cold and bland

I visited this restaurant on Saturday 13th June. First take on the restaurant, it was nice and quiet and looked nice and clean. This Pizza Hut is kind of hidden but I think that’s a good thing for a Saturday evening we were surprised that it wasn’t that busy. We had a lovely waitress called Sophie; she showed us to our seats and took time to tell us about the new menu. I didn’t have anything from the salad bar as I wasn’t too hungry and I'd rather wait for my pizza. On the other hand my boyfriend loved the salad bar.. it was similar to the Harvester Salad bar, I'd rate it a little bit under Harvester Salad bar though. We decided to have a shared pizza as I'm not a huge eater so I wouldn’t be able to eat a pizza to myself. We had half and half because we both wanted different pizzas. I think that was a really good idea that they allow you to have half and half. Thumbs up! We ordered a side of fries.. I was a bit disappointed at the fries because they tasted just like Asda frozen fries I was expected like maybe different touch to the fries but no just simple fries. Food came really quick and was delicious and BIG. We didn’t have dessert as our evening was slightly ruined by a party of young boys that was sat opposite us. My tip would be avoid children’s parties.. They were loud not to mention rude and the staff have to focus more on them. However we still gave our waitress a tip because she was really nice and we could tell she couldn’t do anything about not be able to serve us and she had 12 children to tame. Would I come back? Yes. It was cheap and nice. Just next time no children’s parties!!

Me and my girlfriend visited the restaurant this Thursday and we've been welcomed by a lovely and lively lady call Jess. She explained clearly the options and walked to our table keeping up the conversation and also asking us what kind of pizza we preferred. I would like to point out the extra mile our host went to asking that question because we supposed that choosing the buffet didn't include choosing your meal. Hats off to Cardiff Bay pizza hut, 5 star customer service, good pizza , nice venue.

Visited with my wife after a spot of shopping as we wanted something quick and substantial, wish we hadn't service was ok but the food was dyer. Went for the lunch buffet pizza tasted like the frozen kind from Asda or Tesco pasta was soggy and dry at the same time, to make things worse bill was over £20 so not even that cheap. Avoid

Good food & service for us, were accommodating to our needs of where to sit. The food all came out quickly and when we asked for it. The salad was well stocked and fresh looking. The only complaint was that the mens toilets were a bit wet and you had to watch where you stood.