Papa John's in Cardiff

Avoid! Took over an hour to deliver one pizza to an address in the same post code area. Embarrassing.

Airways the best pizza. A tad more expensive than similar places but worth it. There pizzas are gorgeous

Check your pizza before you leave the store it let the delivery driver leave. 3 times in a row they have got some aspect of my order wrong.

After 45 mins, the order tracker stated “delivered” but my order had not been delivered. Called the store and was told the driver has been instructed to leave it outside the property (which I had not requested) - there was nothing there when i looked. Store said they would deliver a ‘new’ order, 15 minutes later the driver turned up but the food was freezing cold, implying that it had been left out in the cold outside an incorrect address. Verbal apologies but no compensation.

Absolutely poor service won't be going back and got to be the only fast food place that doesn't take cash ! Absolutely shocking 😳 sterling is still legal tender last time I checked

Poor customer service at this branch. Staff fully aware you are at the counter but continue to ignore you. They are more interested in continuing non-work related chit chat. A simple acknowledgement of the customer waiting would have gone a long way.

Just top quality pizza, the all the meats one was stunning.

Great Pizza. Shop is small so you have to wait outside while waiting for you Pizza.

Tried to order pizza on line to pick up, but it’s been a long time since I’ve last ordered, my password was not correct and it got a bit tedious trying to change it, so rang to order over the phone for collection but the price went up by £3.14, so cancelled not worth paying extra to order over the phone.

Pizza took over an hour and a half to arrive, and was not fresh when arrived. After ringing, I was told that the pizza came out of the oven over half an hour before it left the store for delivery.

Fabulous pizza 🍕 and the front of house 🏠 staff were very friendly and helpful. See you all again soon 👍

Ordered online to find out after calling the store after an hour my order never got made. No compensation for this mistake. Also no follow up to complaint made.

Always good service and helpful staff. Pizza is always cooked to a high standard and plenty of topping. Definitely recommend.

During the pandemic I have had very little to do on weekends, this has lead me to feel extremely bored, instead of sitting in front of the television I decided to look for a part time job, (I actually work full time aswell). I applied for the position of "Driver", I received a call abd agreed to work weekends at the Thornhill branch. Last Saturday I arrived and went in to meet the manager, i had already worked that morning in my normal job the weather was beautiful and I felt happy to be out of the house. I introduced myself and was taken to the back room. (A little background about me, I have an issue where if I get up to fast in hot conditions I get dizzy and pass out). As you can imagine a small sweatshop kitchen with at least 8 people in was pretty warm. The manager said that I was to start packing boxes. I explained the position was for a driver? The lady explained that because I was paid hourly I was expected to muck in (which would be fine if that was in the job description). I explained about my condition which the lady nervously laughed abd just looked at me. Feeling slightly awkward I politely declined the job and made an exit. In fairness the manager was polite and staff friendly but I think a word to the senior management would be to tell the truth in your adverts, this would stop waiting everyone's time including your own.

Amazing beautiful pizza best place ever that's my 3rd pizza this WK love th x

What great value for money... Especially if you collect for yourself. Definitely give it a try. You won't regret it

Quick service, always offers on to make prices reasonable

4 stars cause they don’t do the sodas I like lol but brilliant service always fresh 👌

Wow... just shocking service from this particular store... never had any issues with others, just this one!!... Domino's it is then....

Amazing food great service had papa johns twice in a week it was that good! Had the thin crust pizza which is a straight 10/10 along with the chicken poppers, highly recommend!!! Had the cookie for the desert - didn't think we were going to like it but it was incredible. This is definitely going to be our go to takeaway place from now on couldn’t recommend it enough. Great service from staff, overall an amazing pizza place !!!

Ordered two large margaritas. Both lacking in tomato sauce and cheese. Tasted like cardboard as we stated when we complained, we then heard the employee talking to the supervisor who said “well they shouldn’t have ordered a margarita then”. Crap pizza, crap customer service. Will not be ordering from them again.

Two lovely XXL pizzas...vegan works and vegan hot cheese one, lovely vegan marmite rolls. Odd, horrible hot potatoe tots...you lost a star just for them.

tasteless pizza! Cost a fortune..go to dominos instead

Great pizza and staff in Papa John's near bobath on Thornhill and Caerphilly road

Very clean and friendly staff, good pizza

Great pizza as always, a regular visitor 👍

Had a voucher from our insurance for a free papa john medium pizza .... Really pleased it wasn’t one free pizza each.

Always polite staff and good value for money what more can i want

Very happy with the service that the staff have given me during the last year Anna the manager has a great customer service always willing to help to make sure your pizza is perfect

The lady at the phone was really nice, to be honest. However, the pizzas we ordered went straight in the food waste bin: The dough was not cooked properly for the one with standard base, and both of them had an awful smell, like out of date meat. When we've noticed that, I took the pizza slices from our sons plates, as there is no way they were having that rubbish for lunch... So we ended up with a huge dissapointment, a waste of money and 4 empty stomachs :/ Maybe it is not always like this, but we won't order again, that's for sure.

Having waited to collect a pizza I saw two members of staff (one who appeared to be the manager) eating whilst carrying out their work preparing orders. I also saw one young female staff member stood at the back of the kitchen on her mobile unprofessional and unhygienic!

A little on the pricey side, but the pizzas do taste good

Fantastic delivery service from PJs Thornhill Rd staff yesterday afternoon. 18 pre-ordered pizzas delivered, piping hot and very tasty, on the dot of 5.30pm to feed a party of hungry Bulgarians and Brits! Would certainly recommend.

great collection deal. large pizza for 7.99 where can you get that! they are more than generous on putting meats. I love papa johns's

never had a bad pizza from here yet , barbecue chicken is my personal favourite, value for money even down to things like the chicken poppers and jalapeno bites only once had a minor complaint which was dealt with quickly by who I assume was manager kyle . All staff are very pleasant and thats down to the delivery guys too.

Such lovely staff, always helpful and very quick service such nice food it’s lovely and easy access !

Pizza dough absolutely amazing!!! Garlic bread superb!! Thank you Papa John's.

Latest order was over an hour and a half late, and cold when it arrived. Occasionally OK but mostly very hit and miss when it comes to quality.

Food is nice but the staff seem confused

Friendly staff and they always let you know about special deals.

Great variety of Pizza. Reliable delivery

way too quick service and great food

Third and last time we have ordered from here. We have given 2 chances, but last night was the last straw. Pizza 1, cheese and Tomato was ok, but Pizza2, all the meats was pretty bad. The meats were dried up and old and the garlic bread slices were cold and hard.

Absolutely brilliant service, even brought our pizzas out to the car where we were waiting! Definitely recommend!