Pizza Hut in Trafford

Visited on a Saturday night at 7:30pm. We were settled into a table quickly, there were quite a few empty so I would say relatively quiet. We ordered online and received confirmation of our order at 7:39. At 8:05pm I went up to the desk as we had not received our drinks (2 glasses for the bottomless and an apple juice) when I spoke to the member of staff she was apologetic but it seemed they hadn’t even checked the order system! Our food eventually arrived at 8:30 and seeing as it was one sharing pizza and a child’s pizza I wouldn’t say it was worth the wait. I also didn’t appreciate the 5minute gap between receiving the adults main to then receive the child’s. The salad bar was relatively well stocked however the dips is like a lucky dip as there’s no labels or guidance which isn’t ideal especially with the risk of allergies and cross contamination. On the whole we thought it was really poorly ran, the experience has certainly put us off returning and it most definitely wasn’t worth the money it cost either.

Great food but terrible service not stop asking about taking plates and drinks and trying to take out food before finishing etc even more they didn’t say anything to us and just sat us down and left.

Pizzas were good and all enjoyed them, however we arrived at clearly an “awkward time” we arrived with only one other family dinning. We sat in the round booth as we were a party of five. Only to be dropped on consistently we mentioned this to the waitress as there was a leak in the ceiling and the weather wasn’t the best, “oh I’ll mention it” and that was the end of that. We ordered with the waitress who was working by herself and waited and waited and waited for our drinks. In fact we waited so long for our drinks by the time they arrived the pizzas followed within minutes. The food was lovely, the children wanted ice cream factory so we ordered. We then saw two others appear one who seemed to like to just stand at the kitchen hatch and the other who seemed to be more managerial, she had noticed this dripping and came over, put blue towels down I mentioned that we had told the waitress, and told she didn’t tell me. The building is in need of a lick of paint the atmosphere is dead, and while the staff do what they can if the building is falling apart it must feel like it’s a never ending battle The toilets are revolting such and over powering smell of urine and drains, again I think this is down to the weather, wet floors toilet paper all over the floors. Leaking roofs, wet slippy floors, revolting drain smell, but enjoyable pizza. So it did it job with feeding us just a shame we spent £100+ to get wet the whole meal

A wonderful Pizza Hut, and wonderful service. This place is quieter than the location just over the other side of the M60. The staff really look after you, the kitchen is top Pizza Hut standard. A fully loaded salad bar and great cleanliness. Highly recommended.

Unfriendly staff as you walked in to be seated so first impressions not great. Once seated a bubbly staff member came to help us order as its all done on their app. Food came quite quickly seen as the place was really busy. Food nice &hot with no complaints. Salad bowl area was messy after children but quickly cleaned & re stocked. Trying to get into the retail park too 20 minutes due to how busy it was & also the fact that half the carpark was been worked on.

Visited for family meal. Ordered food and drinks then headed to the sald bar when we sat down were told you now have to pay £2.00 per bowl if not having buffet meal. Well it was a bit too late after tucking in and full...

I don't expect piping hot food at a buffet, however it's a bit much when pizza after pizza come straight from the kitchen at a lukewarm T. If there are less people in then do small pizzas so that there is a quick turnaround and...

We enjoy pizza hut, and had good service as usual at this restaurant, But pizza hut are trying new menus in 4 restaurants in the country and this place is one of them, You can no longer order 'sharing' deep pan pizzas, the only size...

I often visit Pizza Hut but this was my first time at this particular one. I love the new menu where you choose your pizza and can add 2 sides for just £2, works out a lot better for price than it used to. I...

We have given this Pizza Hut the benefit of the doubt on several occasions and every time we have had to wait for at least 30 minutes to be served! It's a shame as the food is good!

It is a long time since we went to this Pizza Hut as a family and out children are older. It is a nice place to eat. Well looked after and not rushed. We all enjoyed this so much we are going to visit this...

Have visited this restaurant on many of occasion's -variety excellent value for money is very good choice of food -brilliant deals;

Bra resturang med god pizza. Det finns mycket på menyn. Personalen är väldigt trevliga. Jag tycker dock dem spelar för...

Don't often eat pizza , so had salad and lasagna, nice and clean , staff were attentive And smiley. Like the feel of this place as it's quiet big and light , would go again

OK so they were busy but it's holiday season. Took 6 of us for birthday meal. Few smiles from our waiter. Ran out of mushrooms for our pizza choice. Did they increase the chicken topping as a substitute......NO. It was dry with hardly any tomato...

This pizza hut restaurant the worst of the franchise. After waiting to be seated for 15 minutes - not because it was busy but simply because they were gossiping amongst themselves. We waited another 20 minutes to order, and 50 for our food. Although this...

Enjoyed my visit today, food was lovely and hot and delivered really quick! Had a garlic bread starter plus the free salad bar and also a cheesey bites half and half pizza...

Stopped for lunch on our way to the Trafford Centre Pizza, Pasta and Salad bar buffet all good, fresh, regularly replenished (I have previously visited other sites where this was not the case) service with a smile None of the heaving masses in the Trafford...

Warm friendly reception and very cheerful staff. Unfortunately the food was terrible. Even a so-called thin crust pizza was so doughy. The garlic bread was barely edible, soggy and the cheesy topping hadn't melted. The place was filthy; greasy menus, greasy handles on the doors....

Me and my boyfriend had our tea here on the Saturday and the service was very quick and our waitress was fast and always had a smile on her face. The place was clean and tidy and they kept up with the table clearing.

Visited for my sons birthday as it was close to something else we were doing. The staff were very friendly and helpful, the restraunt was clean and the food was very good - what more can you ask for 😀😀😀😀

Just visited with wife and daughter had the all you can eat till 3.00pm buffet at very reasonable price of £6.99 adult & £4.49 a child food very good constant flow of various pizza to be had and of course the side salad , Staff all very pleasant not constantly pestering just shown to your table given the menus and an introductory of whats on offer then left to it just help yourself and enjoy, All areas very clean, Visit wasn't at a very busy time period so no long wait for a table so picked the right time to go straight in sit down took in what more can you want, Fell fat as a now Thank you .

Un restaurante agradable es uno en el que no sólo la comida es fresca y bien preparado, pero también tiene un genuinamente acogedor y atento personal. Barton Road Urmston Pizza Hut, y es por eso que siempre estoy dispuesto a frecuentan este outlet y llevar mis relaciones cuando vaya. Un lugar muy agradable.

Es justo decir que una experiencia culinaria de cadena no siempre garantizan una experiencia uniforme de rama en rama. Sin embargo, me alegra poder decir que esta sucursal de Pizza Hut está dirigido muy bien. Hemos comido aquí en varias ocasiones, y el servicio es impecable. La comida es de buena calidad y entrega de la marca esta basándose en el nivel que se proponen para. Puede continuar allí con confianza.

We love Pizza Hut and this one is the one we go to the most. We love the serve yourself method as it means you're not waiting to try and get someone's attention to get another drink and the buffet is a great idea for the less fussy eaters as well (we end up doing half and half in our family)

Didnt even get in the door before I saw a manager type advise the front of house girl to "turn them away" .. "were too busy"..Fair play to the front of house lass, having explained the wait would be 45 minutes, we retreated to be fed elsewhere.Next time , lesson learnt .. I'll go elsewhere. Simples.

Great Pizza here. I have the buffet and my daughter has a pizza made to order. Food was great and the drinks nice and cold.

Pizza between one branch and another, shouldn't vary but it does, and the Pizza here is always "the best". We had ribs, and garlic bread to start. (Yummy), then a large sharing Pizza with "half and half" topping. It was, as always, Great.......! The salad was good too, and all round, a really good meal. Keep up the good work. We are moving from the area soon, and only hope that our new "local" one can achieve the standards of this place. Thank you to all the staff.

Wonderful vegetarian pizza. Great staff under lots of pressure as very very busy but kept their cool. Nice and clean. Would highly recommend.

waiters look at you like hawkes while your eating, not a very nice experience, pizza not brilliant buffet pizza not fresh!!, allways bad management again. I start to think we have to put up with this service in uk many americans wouldn't put up with such bad management. i will be the first to write a positive review if i get a chance in a restraint!! would not come here again, slow service, no menu on tables etc and you know what, i don't blame the waiters i blame the management for overlooking this, this is why these people get good salarys, and we put up with it like usuall. ive had good experiences in pizza hut but not this one, DISSAPOINTED an understatement

Visited today for lunch. 2 adults and 4 kids. We were seated very quickly but had to ask for a menu as none on table and the waiter who seated us forgot to give us them. Not a major problem. Ordered the meal deal for the younger kids and individual pizzas for the rest of us. The food came fairly quickly, wasn't a big wait but the younger kids milkshakes were forgotten and we had to ask for them again. The pizzas were nice but honestly mine was definetly not worth paying over £10 for it. The salad bar was great. Very fresh and lovely variety. The staff were very friendly and polite. Overall, not bad for a one off visit but don't think we'd hurry back.

Visited here on Sunday afternoon and was extremely disappointed with the service and restaurant as a whole.The member of staff assigned to me never cracked a smile the whole time we were there. She made it feel as though it was a effort for her to serve us. I should've taken her name but I didn't think at the time. At one point I ever lip read her swearing when another table asked her for something. Everything seemed like it too much effort for her. Food was ok but small portions for the price. We got a sharing pizza between 2 of us and we were both hungry again after about an hour.The restaurant was full of kids running around. These were noisy and annoying. They may have been on a party but staff should really have advised their parents to control their children because of the other customers.Finally, the gents toilets were out of order and we had to use the disabled room. As the restaurant was so full it took an age to get to use the toilet.

Haven't been to Pizza Hut for sometime and went for the buffer lunch. Have to say, staff were helpful and made sure fresh pizzas went out and even as an adult trying the ice cream factory for the first time, loved it!

It's had a trendy refurb in a USA style.Still the great staff.Pizzas not as nice,not enough cheese.For the money you pay you want better.Lighting very bright,too much for me.Never again.Pizza is Italian not American.

We popped in here for tea whilst out shopping in Manchester. Great place, very clean. We were greeted almost immediately and shown to a table. We chose from the menu and were given salad bowls to help ourselves. We hadn't been to Pizza Hut for some years and this was all new to us. Good idea though, lots to keep you going until your pizza arrives!! Lovely pizza. Really enjoyed it. Excellent place well worth a visit.

Food was good, service was quite fast, could do with some more waiters/waitresses as they didn't seem to have time to tend to tables very well. All in all it was ok.

Went with my family. I don't find any remarks on the service, food, neatness etc. Everything was brilliant. Staff was friendly and helpful.

We go to Pizza Hut at the retail park davyhulme the staff are brill always willing to accommodate what u require to the best they can and are very good and patient with our 3 year old grandson keep it up see u soon

We all know Pizza Hut can be hit and miss but I was surprised with the level of service and friendliness towards my girls. Pizza was ok.

Myself and my family went here for my nephews birthday. Seeing the all you can eat buffett we decided to go for this option. However the buffett was empty for almost the whole time we were there. They would bring a pizza out every 5 - 10 minutes but they were full so everyone dived on it. Staff practically ignored us throughout - started to get annoying when we kept having to go get them for drinks etc. All in all not great.

We walked upto the front of the outside seating area but no staff was present. We walked in and went to sit down but a lady with blond hair screamed 'you can wait until I come and seat you!!' her tone of voice was disgusting. We walked out and went upstairs. LOST SALE!!

From entering kids were given activity sheet, puzzles / drawing and a tub of crayons each slink with a pack of stickers and kids menu, food was of high quality and staff friendly and efficient .. Current offer of kids eat free - just visit website click offers and they send voucher straight away via email, print out or show on mobile..

Good, fast, filling food with excellent service from friendly, attentive staff in a clean, welcoming environment

Ordered at 4pm and order arrived at 5pm food was hot and tasted lovely delivery driver was very pleasant. Good value for money

I am not a lover of food chain Pizza but seem to end up here with Kids involved, I never eat, just pay for their food and fun.The staff were very good in putting up with 3 noisy 8-10 yr old's and their running around.The kids enjoyed their Pizza and desserts.I will no doubt come again with kid but as an adult I don't likr the quality of the food.

We have been to Pizza Express up and down the country over 20 years. This place is good inasmuch that you know what you are going to get, a bonus in a big shopping centre where there are lots of outlets serving food. There has always been a queue. There is OK service, they must be run off their feet so you don't get any fussing, if you like that, as I do. Been on a number of occasions when I have had a discount code, that is well worth it. Not much atmosphere , but nicer when you are not stuck right at the entrance, which I have been a few times.

Same menu as all Pizzahuts but great staff.Friendly,helpful staff.Food tastes great.Look on Internet for offers.Good parking.Close to Trafford Centre.Good for buses.

OK so we are a Pizza loving family and Pizza Hut pizza is the best pizza available. The prices for Pizza are a little too expensive but worth it. But the lunch time buffet prices are fantastic for both adult and child. It's an eat as much as you want buffet of various Pizza, pasta, garlic bread sticks and salad and the foods gets topped up continuously. It is worth a visit. Must mention that the Lunch buffet is only available Monday til Friday.

Not like it used to be - service very slow and the food only average. The items on the salad bar are not as good quality as they used to be with less choice and the olive oil bottles were all empty. Wouldn't recommend it or go back. The stuffed crust pizza was very dry and we couldn't find any chicken on the cajun pizza. There needs to be a big improvement in cooking standards and presentation.

Brought the family to Pizza Hut as per Kid's request! Pizza's as usual is Fresh as the Salad Bar! Service is good and mind you, parking is easy! As much as the kids enjoy Pizza Hut... I must admit... I'm a big Pizza Fan!

They had a great tea time meal starter, pizza, salad. refill drink all for £6 which was great. The staff were great when our drink was a little empty the waitres came and gave us a refill. I really enjoyed my meal. I really enjoy pizza hut it great value for money and you can eat a lot.

Same as Pizza Huts everywhere else. Staff were friendly and efficient. Good value. Salad bar was lacking in many items.

Downloaded vouchers for offers from Web. £5 for a pizza and all the salad you can eat, fantastic offer. Unlimited refills of soft drinks bill cam to about £14 for 2 of us. Cheap night. Staff are always friendly

went last week with my husband for an early evening meal. the restaurant was really busy, but the staff dealt with it very well - they were calm, polite and attentive with their service. we were seated after a few minutes' wait and it was the last day of the £5 pizza deal (which included unlimited helpings to the salad bar) so it was great value!! the salad bar had the usual pasta, potatoes, salad leaves, etc. and there were also couscous and tortilla chips which were a bonus alongside the range of sauces and toppings for the salad. we had many helpings from the salad bar which filled us up while waiting for the pizzas : ) it was quite a wait for the pizzas (and customers from another table did seem annoyed with the wait) but it didn't really bother us. we both ordered the meat feast and it was really yummy - think crust, garlicky, good selection and portion of meat on the pizzas. i have never really been a fan of pizza hut or chain restaurants, so was pleasantly surprised. we had ordered soft drinks with unlimited refill and just as we were going to approach one of the waiters for more drinks, he had thought ahead of us and brought us fresh glasses of coke when he was serving the table next to ours. the restaurant was pretty noisy due to the traffic, but the food is good and the service is really excellent. although it was so busy, the staff would come round and check everything was alright. i must say the standard of the service is what you would expect from more upmarket restaurants - which you sometimes don't even get - so i am really impressed with the staff of the branch. keep up the good work! - will be more receptive to the idea of going to pizza hut in future!

My son wanted a treat at Pizza Hut (as he had done very well at school) and we booked a table at this restaurent where we had been so many times . We went on time, it was not very busy. We waited for someone to show us a table.... Nothing happened. The wait staff were walking up and down without making eye contact and they could not be even bothered to let us know that someone will be with us. We asked a staff at the office/counter if someone was going to show us a table. She said 'yes there would be someone'... Nothing happened. Guess what... we walked out of the restaurent in disgust. I have never had such an appalling indifferent behaviour from the staff. My son was disappointed and we ended up going to another pizza restaurent close by. I don't think we are going there ever.

Pizza was lovely but the staff were run off their feet so service was a bit slow.

Food brilliant and staff very friendly and service was good

nice for the buffet makes the money up in drinks, but he greek salad is yummy clean eating area also and pleasant staff

My first visit to Pizza hut and found the pizzas lacking flavour, taste and imagination.

as usual the buffet was very nice and hot .will be back again