Pizza Hut in Birmingham

Excellent service by Tracy, very kind and helpful. Would definitely come again!!

Food is good and lots of variety when buying the buffet service. Manager was friendly and welcoming. Other staff there are miserable - I had to remind a member of staff I had ordered a glass and ice cream bowl due to it being over 15 minutes since my order, with her response being an eye-roll and no communication.

Tracey was attentive and ensuring that our eating experience was very good. It was nice to have a caring person serve us after the hustle and bustle of the Christmas market. I wouldn’t hesitate to return to this branch when next in Birmingham.

“⭐️⭐️⭐️⭐️⭐️ The staff here are incredibly helpful and attentive! They truly go above and beyond to make you feel welcome and taken care of. My only small gripe is that it’s cashless, which was a bit inconvenient. But overall, a fantastic experience with outstanding service!”

Tom and Tracey helped us with our order and asked us several times if everything was ok. We had a great time.at Pizza hut.

Tom and Tracey was really kind and show real Enthusiasm for the job .the did a check back after 5 minutes of food coming out. the food was really nice and it came out really quickly ,well done to them

When we went to another Pizza Hut Restaurant and found it closed, we were pointed in the direction of this restaurant instead. The staff were friendly, attentive and couldn’t do enough for you. Because of the inconvenience, the staff provided us with 3 free desserts. They went above and beyond to make us happy and it was really appreciated. Thank you Tom, Idris and Tiannah😊

A excellent Pizza Hut, staff are super friendly and offer great service. Tom and Sasha are really attentive and have brilliant customer service.

Very good service from Tom and Sasha

Really enjoyed the food ! Tom and Sasha were so lovely ! Definitely coming back 😃

Absolutely amazing service and great food a big thanks to Tom, Libbie and Tara for making us feel welcome and making my children laugh 😃 will come back

Great food and service, Tim and Sasha were very attentive and pleasant, down side is it all has to be ordered online through QR code which I find takes a lot of time and you can’t use cash! This in turn you will find will mean less people tipping also which I think the staff deserve. Bring cash and a more personal service back.

This was a great visit with the kids! Sasha and Tom were great and the service was amazing!

Great atmosphere - Tom was amazing and looked after us well!

Great food and service. Tom was helpful and attentive l

Wonderful variety at the buffet. Free childs meal deal was great too. Shout out to Tom, friendly and helpful server. 5 stars

Thankyou Tommy, great service and a true asset to Pizza Hut!

Half term rush bit we were seated quickly, and came out stuffed after the buffet!

Food , service, staff everything was lovely

Took my 2 boys for a half term treat. Great value with the kids eat free offer. Food was great, lots of choice at the buffet. Service was really good, everyone very friendly - special mention to Tom who did a great job checking in on us, thank you!

really nice staff very welcoming

Tom, Sasha and Tracey are fantastic team members excellent customer seevice

Very friendly staff nice come every month and look forward to coming after a night shift food is very nice and hot

Fantastic service as usual, can't wait to return.

Great food great service very friendly staff

I enjoyed a lovely buffet lunch with my friend. The staff were very friendly and happy to help me order online. In particular Lisa and Tracey provided great service. I would definitely recommend it to others and intend on returning to eat there again.

Nice restaurant , clean , staff were excellent. It did feel the restaurant experience was lost a bit with online menus and payment but i can imagine its perfect when busy .

Tom and grace were very kind, helpful and quick

great service from tom and grace! lovely food

Amazing service, friendly faces, it was perfect, thank you so much Tom and Grace :)

Visiting Birmingham from Dublin, found the service so bad I can't even rate it. After waiting an extremely long time for the food to arrive, it only partially arrived and had to wait till food was almost gone for second side. The plates we were given to eat our food from had dried on food them. The manager asked would we like sauces when delivering pizza but did not show up with sauces till pizza was almost eaten. We asked for our second side which was a dessert but after a half hour wait decided to leave as the manager and staff were too busy chatting to each other as the restaurant was very quiet. I would not recommend this place.

We visited the St Martins / Bull Ring Pizza Hut earlier today and it was a truly lovely dining experience! Having been met by the manager Louise with a great big friendly smile , we were seated quickly and her service, attention to detail and excellent customer care was without fault .........Nothing was too much trouble and despite us having no expectations, Louise made sure we were happy, regularly checking up on us ! In addition this lady was running around tirelessly, seating people , cleaning tables and making sure all her staff were doing ok ,we witnessed several times, her interaction with the staff positively. All the staff were without fault and appeared to be happy in their job ! We both work customer facing so it's important to us that today's experience doesn't go without being recognised Wonderful , positive dining experience and Louise is a fantastic ambassador to your brand ! Please pass on our thanks and if you have a in house reward scheme ,be sure to recognise Louise please!

Overall the concept is good. The Unlimited Salad and Drinks issue is also nice. The food is also delicious. In terms of size, the pizzas are quite filling.

Louise (one of the employees) was particularly helpful when we had a confusing issue, and was brilliant overall. Thank you so much.

Took a load of kids. Lunch buffet excellent value for money with the offers. Within a few seconds of order confirmed online, drinks glasses were on the table. Exemplary customer service from Joel and Tom who were managers on duty. Tom was efficient and said he’d do his best to put our big group together but did say out was hugely busy. Joel was super professional and helped with all my questions, ordering online and superb customer service. Many many thanks. Food wise, it’s a gigantic American chain, pizzas, salad bar etc as they should be!! Spotlessly clean. Very very busy on a Sat afternoon but the queue outside moved quickly.

Had a lovely lunch here with the buffet! Very good value and attentive service! Would definitely recommend for a good priced eat!!

Came into Birmingham didn't realise Louise was here was lovely to here as liked to see her in Wednesbury great service and food 10 out of 10 give bullring pizzahut a try is my opinion in brum now

Recently visited this place and it was fantastic. Grace who served us was attentive and excellent throughout. Will definitely be back! Both food and atmosphere was great!

Not been here in a long time due to a bad experience a few years ago but all I can say is wow, the food was super fresh, the restaurant was spotless as were the facilities and the staff could not do enough for us would 100% recommend if you’re shopping in the bullring and need pizza you won’t beat this branch for service, cleanliness and most of all fresh pizza

One of the best Pizza Huts I have been too. Was a really busy Saturday afternoon, but all staff I interacted with were friendly and helpful. Pizza was amazing Salad was all fresh and topped up regular. Would definitely visit again, when shopping in the City Centre.

Brilliant service, food and the staff are so professional. I'm not in the industry but you can tell the management of this place is empecable. I've been put off by other pizza hut restaurants recently , but my visit to the bullring had restored my faith. Great food , service and management 👌

The women took us to our seats, and while walking, she explained it's no cash there. There's only contact less, which is fair enough tho was saying all this to us with her back to us. I found a little rude. When we got to the table, she showed us on the table where to order. On the link to order, it said about leaving a tip, which we were shocked about as we were doing her job for her. The pizza was very greasy, too. The only good thing about the place was the ice cream and bits on top that I put all together. I really can't see me and my other half going back there, to be honest!

App only service I will never visit again

If I say bad it's not enough, the pizza was horrible, I couldn't eat, and very expensive for what? Can someone explain me how someone ask for £18 for a pizza who taste as a oregano and so much oil?

Had buffet yesterday around 11. Amazing food with great value of money and the service offered by Gracie was immense. The other young waitress, mixed race one was spectacular also

Good food, squeezed us in when it was busy peak time. Made it easy with a young family. Recommended

Found it very difficult to make our order on the q and r code at the table had to get the staff to help twice eventually having to use card machine all in all too over half an hr to place order to b honest I nearly got up and left !!!

The sitting arrangement was perfect. Quite area, not to long to wait . Every thing to hand. Staff very attentive. Toilets were clean . Great atmosphere.

Lovely staff Thank you Louise , Dre and tee Makes such a difference dining somewhere when staff are polite and make you feel welcome xxx

Great deal on the super thin pizzas.

Visited Friday 09 August at 12pm. Very good food, excellent service the from Waitress and Manager. They both made our visit! Jimmy

Staff very helpful. Food very good.

We were greeted by a really friendly member of staff who found us a table. The place was spotless. The online ordering and payment system is brilliant and the food was amazing. The choice at the salad bar was excellent and although it was 9 o'clock at night it was all really fresh. I would highly recommend this restaurant

Treated my two teen boys yesterday during our Birmingham stay and I (and they) thoroughly enjoyed it. Lady that greeted us was very friendly and approachable (and looked to be working hard with a permanent cheery disposition - other front of house team members take note) and explained the ‘online ordering system’ to us which was easy to use. Another team member, a fella was also super-nice and a credit to Pizza Hut. Food was great,; pizza, pasta and a lovely salad selection. I like re-fillable drinks, a plus for any restaurant and the self service icecream factory is great too. I’ve not been to Pizza Hut for years as I’m pretty sure Leicester no longer has one so this was a real all-round treat.

1 of the hottest days of the year but no air conditioning! But great food as always & friendly servers.

Came here after a long time and it did not dissappoint. The staff there especially Tom was amazing! He was the reason that our experience was fantastic. Food + drinks was lovely, good selection from vegetarian to non vegetarian. Definetly coming back soon, highly recommend this place!

Excellent food - unlimited pizza and salad for £10 with code buffet10. Friendly staff too.

Music way too loud, staff obviously don't want to be there.

Tom and Joel both served our table of 8, positivity and great service all throughout our meals!

Tom always goes above and beyond for us, always nice to see him. Joel & Nadine customer service was great

Overall good experience in store. Staff were helpful yesterday lunchtime. The selection of salad, pizza, drinks and ice cream toppings were fantastic.

Good services and self serving. Taste the ice cream before you eat it, after it has been washed by auto wash.

Awful experience at this pizza hut to be honest. A rude short lady with braids came to serve us that was very arrogant and angry I don't know why. If she still works there in my opinion no customers will ever want to come and eat again! Eventually, this restaurant will shut down cuz of her mean attitude!

Very Bad experience Bad customer service

Above rated based on my self, family and friends and colleagues who had bad experiences with greeting quality of food ordering using mobile and barcodes on the table, poor service and poor customer care poor attendant waiting times, clean and poor management

What an Amazing service provided by Tom.! Thank you so much !

Staff were very nice and professional.

Popped in for something to eat, and I must say we are glad we did. My daughter and I enjoyed the pizza it was very tasty, the sides were yummy too, and the dessert was amazing ( chocolate brownie & ice cream). The servers were polite and very helpful. The salad bar looked and tasted fresh. The tables were clean. Well done, pizza hut bullring

Lovely place to eat out. Visited from Ireland and the staff were so friendly

The salad bar was good and well maintained overall. The pizza arrived fairly quickly and was very hot which was great. Very tasty and a perfect amount of toppings on it.

Food was good, didn't like the fact that you couldn't order or pay to a actual person it was all done by scanning the QR code on table which we have difficult to use and the waiter wasn't very helpful !! Noticed a another elderly lady walk out because she couldn't do it either

Had a buffet here which was reasonably priced. The food was great and the staff were friendly. Came on a weekday afternoon and it wasn’t too busy.

Can get really busy during school holidays. Lunchtime buffet, is still one of the best

The lady with the braid working here is such a mean person that I don't recommend it, think carefully about whether you want your children to be exposed to such stress, she counts the number of bites, constantly pays attention, and in the event of a confrontation she turns the situation around. Great respect for the manager who has to endure all complaints And I'm sorry about her. I don't know why she still works there. Be careful with the lady with the braid, I don't recommend contact.

Service was fine but the food was cold. Disappointing, never had this happen at a Pizza Hut before.

500 CZK for a pizza is quite a lot, so don't worry otherwise good service

Pizza is mid. Order was incomplete, I didn’t realise until I checked when I got home.

Even though it was a weekday it was quiet staff was professional and helpful

Amazing experience in Pizza Hut Birmingham Bullring. Louise the manager was amazing, attentive, great attitude and overall so welcoming. She was incredible kind to my nephew who suffers with special needs which means so much. The food was great value for money with the buffet menu. Really clean environment also and the chef was very nice with one of my family who had a gluten allergy. Nadine was also so lovely. Great staff. Would definitely recommend and return

Great place to eat service was great too .. the buffet price was very good too

The hosting experience was perfect, I will definitely be back just for this. Food was lovely, and highly surprised with the desserts, as per my previous experiences my bar was quite low in expectations.

This pizza hut was great, food was really nice, but most importantly the staff were lovely. So friendly and helpful. Had a really good experience coming here with my friend this eve.

Love this pizza hut in particular it’s like you go down stairs into a basement y not gloomy but nice and cozy and we say in the corner they have a buffet so just walk up and get pizza when u want or you can order them individually like a full pizza to your table.

Completely disappointed, food quality was very poor . Dessert was burnt pretty much , my order took over approximately 30 plus mintues to arrive . Even than part of the order was missing . Lasagne was very bland , child meal was wrong order seems like we got meat free nuggets. Next time we will choose elsewhere to eat.

Food took 30 mins to come, order was wrong when it did, unbelievably expensive compared to delivery and worse quality food. Scam. Stay away

Lovely place to go, a lady called Lisa who served us, was brilliant. The way she runs around getting everything done, great with children. Tell she loves the job she does.

The two chaps serving LyndonC and Jaheim were excellent. Super friendly and excellent service.

My favourite place to go. Came out with only a mild case of cholera. Only 4 STDs! Would recommend if you want to get aids. KFC is better

It was a bit confusing to start with. I took my granddaughter for lunch. Must say pizzas are excellent no question of that. Waitress bit harassed so difficult to get order for glasses ect. Not very non tech savvy

Came in for a quick bite with my partner , staff looked absolutely ran off their feet but was very welcoming and helpful . Waited around half an hour for a very greasy pizza . Wouldn’t recommend getting the food for how much it costs . Pizza Hut hire more staff ! Can’t knock the service at all

Mohsin is friendly and professional

Pizza Hut bullring. Possible food poisoning. Date of visit: 16.2.24 Attended Pizza Hut buffet. Stupid ordering system so much effort! The pizza itself was adequate although garlic bread dried out. The salad however was not monitored (time of arrival 2.45pm) and was looking a bit tired, had lots of other food in it & was overall sloppy looking. I choose what I could of the salad due to how it looked. Finally we went to the ice cream station - it was watery and lacked flavour. Overall, I got sick when I got home! Complete waste of money! Terrible customer service - my 10 year old asked staff for a spoon, waitress couldn’t be bothered to get one!

Ordered takeaway collection. After 50 minutes of waiting the staff told me they forgot my order and will be another 20 minutes. I had to be somewhere so had to leave and lost my money. The staff were using their personal mobile phones whilst on shift and I believe that is the reason they forgot about my order. So unprofessional and rude. Severely disappointed.

Delicious fresh food, but so expensive for what it is

Excellent food, service was fantastic.

Will deffo be staying away. When trying to complain with head office they don’t read the complaint properly. Staff where sadly rude and not accommodating

Great Fresh Pizza and Paata on the Buffet. We did wait a while to be seated but the lad seemed to be on his own and apologised for the wait. During our visit there were 2 VERY rude customers in. She put her hand up in the air and shouted oi at the Staff Member. He quite professionally went over and helped her out. She did nothing through her visit but shout the poor Waiter / Host. I did comment to the Staff Member how well he handled it (young guy with Blond hair Nose ring) as told him I would have got the Pasta and poured it over her lap.

Food is cooked fresh, buffet is delicious. Special shout of the host Louise for making us feel welcome and checking on us, as a waitress myself she really is a gem to the place. The staff are lovely and kind

I cannot say anything bad about this place! I was served by Louise & she was such a chatty & bubbly individual who treated everyone with respect🥰Its so lovely seeing people so chirpy and happy, shes such a hard worker on the floor! Big thankyou to Louise🥰

Qasim took care off me had a lovely time. My food was prepared quickly and warm. I stopped by for a bite since having nothing to eat all day and stressed from uni. Also the place was cleann. Cleaniness is next to Godliness. Thank you Pizza Hut Edgbaston! I will be seeing you soon