Pizza Hut in Birmingham

I enjoyed a lovely buffet lunch with my friend. The staff were very friendly and happy to help me order online. In particular Lisa and Tracey provided great service. I would definitely recommend it to others and intend on returning to eat there again.

Tom and grace were very kind, helpful and quick

Nice restaurant , clean , staff were excellent. It did feel the restaurant experience was lost a bit with online menus and payment but i can imagine its perfect when busy .

Amazing service, friendly faces, it was perfect, thank you so much Tom and Grace :)

great service from tom and grace! lovely food

Visiting Birmingham from Dublin, found the service so bad I can't even rate it. After waiting an extremely long time for the food to arrive, it only partially arrived and had to wait till food was almost gone for second side. The plates we were given to eat our food from had dried on food them. The manager asked would we like sauces when delivering pizza but did not show up with sauces till pizza was almost eaten. We asked for our second side which was a dessert but after a half hour wait decided to leave as the manager and staff were too busy chatting to each other as the restaurant was very quiet. I would not recommend this place.

We visited the St Martins / Bull Ring Pizza Hut earlier today and it was a truly lovely dining experience! Having been met by the manager Louise with a great big friendly smile , we were seated quickly and her service, attention to detail and excellent customer care was without fault .........Nothing was too much trouble and despite us having no expectations, Louise made sure we were happy, regularly checking up on us ! In addition this lady was running around tirelessly, seating people , cleaning tables and making sure all her staff were doing ok ,we witnessed several times, her interaction with the staff positively. All the staff were without fault and appeared to be happy in their job ! We both work customer facing so it's important to us that today's experience doesn't go without being recognised Wonderful , positive dining experience and Louise is a fantastic ambassador to your brand ! Please pass on our thanks and if you have a in house reward scheme ,be sure to recognise Louise please!

Overall the concept is good. The Unlimited Salad and Drinks issue is also nice. The food is also delicious. In terms of size, the pizzas are quite filling.

Louise (one of the employees) was particularly helpful when we had a confusing issue, and was brilliant overall. Thank you so much.

Took a load of kids. Lunch buffet excellent value for money with the offers. Within a few seconds of order confirmed online, drinks glasses were on the table. Exemplary customer service from Joel and Tom who were managers on duty. Tom was efficient and said he’d do his best to put our big group together but did say out was hugely busy. Joel was super professional and helped with all my questions, ordering online and superb customer service. Many many thanks. Food wise, it’s a gigantic American chain, pizzas, salad bar etc as they should be!! Spotlessly clean. Very very busy on a Sat afternoon but the queue outside moved quickly.

Had a lovely lunch here with the buffet! Very good value and attentive service! Would definitely recommend for a good priced eat!!

Came into Birmingham didn't realise Louise was here was lovely to here as liked to see her in Wednesbury great service and food 10 out of 10 give bullring pizzahut a try is my opinion in brum now

Recently visited this place and it was fantastic. Grace who served us was attentive and excellent throughout. Will definitely be back! Both food and atmosphere was great!

Not been here in a long time due to a bad experience a few years ago but all I can say is wow, the food was super fresh, the restaurant was spotless as were the facilities and the staff could not do enough for us would 100% recommend if you’re shopping in the bullring and need pizza you won’t beat this branch for service, cleanliness and most of all fresh pizza

One of the best Pizza Huts I have been too. Was a really busy Saturday afternoon, but all staff I interacted with were friendly and helpful. Pizza was amazing Salad was all fresh and topped up regular. Would definitely visit again, when shopping in the City Centre.

Brilliant service, food and the staff are so professional. I'm not in the industry but you can tell the management of this place is empecable. I've been put off by other pizza hut restaurants recently , but my visit to the bullring had restored my faith. Great food , service and management 👌

The women took us to our seats, and while walking, she explained it's no cash there. There's only contact less, which is fair enough tho was saying all this to us with her back to us. I found a little rude. When we got to the table, she showed us on the table where to order. On the link to order, it said about leaving a tip, which we were shocked about as we were doing her job for her. The pizza was very greasy, too. The only good thing about the place was the ice cream and bits on top that I put all together. I really can't see me and my other half going back there, to be honest!

App only service I will never visit again

Good food, squeezed us in when it was busy peak time. Made it easy with a young family. Recommended

If I say bad it's not enough, the pizza was horrible, I couldn't eat, and very expensive for what? Can someone explain me how someone ask for £18 for a pizza who taste as a oregano and so much oil?

Had buffet yesterday around 11. Amazing food with great value of money and the service offered by Gracie was immense. The other young waitress, mixed race one was spectacular also

Found it very difficult to make our order on the q and r code at the table had to get the staff to help twice eventually having to use card machine all in all too over half an hr to place order to b honest I nearly got up and left !!!

The sitting arrangement was perfect. Quite area, not to long to wait . Every thing to hand. Staff very attentive. Toilets were clean . Great atmosphere.

Lovely staff Thank you Louise , Dre and tee Makes such a difference dining somewhere when staff are polite and make you feel welcome xxx

Great deal on the super thin pizzas.

Visited Friday 09 August at 12pm. Very good food, excellent service the from Waitress and Manager. They both made our visit! Jimmy

Staff very helpful. Food very good.

Treated my two teen boys yesterday during our Birmingham stay and I (and they) thoroughly enjoyed it. Lady that greeted us was very friendly and approachable (and looked to be working hard with a permanent cheery disposition - other front of house team members take note) and explained the ‘online ordering system’ to us which was easy to use. Another team member, a fella was also super-nice and a credit to Pizza Hut. Food was great,; pizza, pasta and a lovely salad selection. I like re-fillable drinks, a plus for any restaurant and the self service icecream factory is great too. I’ve not been to Pizza Hut for years as I’m pretty sure Leicester no longer has one so this was a real all-round treat.

We were greeted by a really friendly member of staff who found us a table. The place was spotless. The online ordering and payment system is brilliant and the food was amazing. The choice at the salad bar was excellent and although it was 9 o'clock at night it was all really fresh. I would highly recommend this restaurant

1 of the hottest days of the year but no air conditioning! But great food as always & friendly servers.

Came here after a long time and it did not dissappoint. The staff there especially Tom was amazing! He was the reason that our experience was fantastic. Food + drinks was lovely, good selection from vegetarian to non vegetarian. Definetly coming back soon, highly recommend this place!

Excellent food - unlimited pizza and salad for £10 with code buffet10. Friendly staff too.

Music way too loud, staff obviously don't want to be there.

Tom and Joel both served our table of 8, positivity and great service all throughout our meals!

Tom always goes above and beyond for us, always nice to see him. Joel & Nadine customer service was great

Overall good experience in store. Staff were helpful yesterday lunchtime. The selection of salad, pizza, drinks and ice cream toppings were fantastic.

Awful experience at this pizza hut to be honest. A rude short lady with braids came to serve us that was very arrogant and angry I don't know why. If she still works there in my opinion no customers will ever want to come and eat again! Eventually, this restaurant will shut down cuz of her mean attitude!

Very Bad experience Bad customer service

Good services and self serving. Taste the ice cream before you eat it, after it has been washed by auto wash.

Above rated based on my self, family and friends and colleagues who had bad experiences with greeting quality of food ordering using mobile and barcodes on the table, poor service and poor customer care poor attendant waiting times, clean and poor management

What an Amazing service provided by Tom.! Thank you so much !

Staff were very nice and professional.

Popped in for something to eat, and I must say we are glad we did. My daughter and I enjoyed the pizza it was very tasty, the sides were yummy too, and the dessert was amazing ( chocolate brownie & ice cream). The servers were polite and very helpful. The salad bar looked and tasted fresh. The tables were clean. Well done, pizza hut bullring

Lovely place to eat out. Visited from Ireland and the staff were so friendly

The salad bar was good and well maintained overall. The pizza arrived fairly quickly and was very hot which was great. Very tasty and a perfect amount of toppings on it.

Had a buffet here which was reasonably priced. The food was great and the staff were friendly. Came on a weekday afternoon and it wasn’t too busy.

Food was good, didn't like the fact that you couldn't order or pay to a actual person it was all done by scanning the QR code on table which we have difficult to use and the waiter wasn't very helpful !! Noticed a another elderly lady walk out because she couldn't do it either

Can get really busy during school holidays. Lunchtime buffet, is still one of the best

The lady with the braid working here is such a mean person that I don't recommend it, think carefully about whether you want your children to be exposed to such stress, she counts the number of bites, constantly pays attention, and in the event of a confrontation she turns the situation around. Great respect for the manager who has to endure all complaints And I'm sorry about her. I don't know why she still works there. Be careful with the lady with the braid, I don't recommend contact.

500 CZK for a pizza is quite a lot, so don't worry otherwise good service

Service was fine but the food was cold. Disappointing, never had this happen at a Pizza Hut before.

Pizza is mid. Order was incomplete, I didn’t realise until I checked when I got home.

Even though it was a weekday it was quiet staff was professional and helpful

Amazing experience in Pizza Hut Birmingham Bullring. Louise the manager was amazing, attentive, great attitude and overall so welcoming. She was incredible kind to my nephew who suffers with special needs which means so much. The food was great value for money with the buffet menu. Really clean environment also and the chef was very nice with one of my family who had a gluten allergy. Nadine was also so lovely. Great staff. Would definitely recommend and return

Great place to eat service was great too .. the buffet price was very good too

The hosting experience was perfect, I will definitely be back just for this. Food was lovely, and highly surprised with the desserts, as per my previous experiences my bar was quite low in expectations.

This pizza hut was great, food was really nice, but most importantly the staff were lovely. So friendly and helpful. Had a really good experience coming here with my friend this eve.

Love this pizza hut in particular it’s like you go down stairs into a basement y not gloomy but nice and cozy and we say in the corner they have a buffet so just walk up and get pizza when u want or you can order them individually like a full pizza to your table.

Completely disappointed, food quality was very poor . Dessert was burnt pretty much , my order took over approximately 30 plus mintues to arrive . Even than part of the order was missing . Lasagne was very bland , child meal was wrong order seems like we got meat free nuggets. Next time we will choose elsewhere to eat.

Food took 30 mins to come, order was wrong when it did, unbelievably expensive compared to delivery and worse quality food. Scam. Stay away

Lovely place to go, a lady called Lisa who served us, was brilliant. The way she runs around getting everything done, great with children. Tell she loves the job she does.

The two chaps serving LyndonC and Jaheim were excellent. Super friendly and excellent service.

My favourite place to go. Came out with only a mild case of cholera. Only 4 STDs! Would recommend if you want to get aids. KFC is better

It was a bit confusing to start with. I took my granddaughter for lunch. Must say pizzas are excellent no question of that. Waitress bit harassed so difficult to get order for glasses ect. Not very non tech savvy

Came in for a quick bite with my partner , staff looked absolutely ran off their feet but was very welcoming and helpful . Waited around half an hour for a very greasy pizza . Wouldn’t recommend getting the food for how much it costs . Pizza Hut hire more staff ! Can’t knock the service at all

Mohsin is friendly and professional

Pizza Hut bullring. Possible food poisoning. Date of visit: 16.2.24 Attended Pizza Hut buffet. Stupid ordering system so much effort! The pizza itself was adequate although garlic bread dried out. The salad however was not monitored (time of arrival 2.45pm) and was looking a bit tired, had lots of other food in it & was overall sloppy looking. I choose what I could of the salad due to how it looked. Finally we went to the ice cream station - it was watery and lacked flavour. Overall, I got sick when I got home! Complete waste of money! Terrible customer service - my 10 year old asked staff for a spoon, waitress couldn’t be bothered to get one!

Ordered takeaway collection. After 50 minutes of waiting the staff told me they forgot my order and will be another 20 minutes. I had to be somewhere so had to leave and lost my money. The staff were using their personal mobile phones whilst on shift and I believe that is the reason they forgot about my order. So unprofessional and rude. Severely disappointed.

Delicious fresh food, but so expensive for what it is

Great Fresh Pizza and Paata on the Buffet. We did wait a while to be seated but the lad seemed to be on his own and apologised for the wait. During our visit there were 2 VERY rude customers in. She put her hand up in the air and shouted oi at the Staff Member. He quite professionally went over and helped her out. She did nothing through her visit but shout the poor Waiter / Host. I did comment to the Staff Member how well he handled it (young guy with Blond hair Nose ring) as told him I would have got the Pasta and poured it over her lap.

Will deffo be staying away. When trying to complain with head office they don’t read the complaint properly. Staff where sadly rude and not accommodating

Excellent food, service was fantastic.

Food is cooked fresh, buffet is delicious. Special shout of the host Louise for making us feel welcome and checking on us, as a waitress myself she really is a gem to the place. The staff are lovely and kind

I cannot say anything bad about this place! I was served by Louise & she was such a chatty & bubbly individual who treated everyone with respect🥰Its so lovely seeing people so chirpy and happy, shes such a hard worker on the floor! Big thankyou to Louise🥰

Qasim took care off me had a lovely time. My food was prepared quickly and warm. I stopped by for a bite since having nothing to eat all day and stressed from uni. Also the place was cleann. Cleaniness is next to Godliness. Thank you Pizza Hut Edgbaston! I will be seeing you soon

Food good but small portions and ice cream was good

Buffet had a good variety. The salad bar was fully stocked and ice cream as always tasted fresh. Love the self serve drinks with the flavours

Great Pizza, gluten free option available and very tasty. Love the salad bar, too. Nice atmosphere.

Pizza was very nice, restaurant clean and staff, especially the manager very very friendly. Salad bar was not the best which costs the 1 star

Was looking forward to lunching at Pizzahut. Really disappointed the pizza was chewy to eat, difficult to cut.

They've done an ok job, what I mean that they didn't tell me that the pizza buffet isn't a part of the student discount but the manager made my apple juice free as compensation, apart from that mishap, all good, well done.

We arrived at this Pizza Hut after the other one in the Birmingham city centre was closed, and we are so glad we did. We were served by Tracey C and we have never had a kinder, more helpful server before. She is an absolute credit to this restaurant. I would even go to say that she made mine and my Mum's experience here so nice that we would return just because of her. Me and my Mum used the Meerkat Rewards discount here so had a pizza each for £15.99 which was a bargain! The pizza was really hot and we were able to swap some of our toppings which was amazing. The pizzas were very filling, we also had a sale bowl each as well which was nice and fresh and nice to eat before the pizza arriving and alongside it. The restaurant was clean and had a nice view of the Bullring outside the window as well, it wasn't overly noisy like other places within the Bullring so we really liked it here. We also got asked by two other employees if we were Ok and we're enjoying the meal which meant if we had any problems we could always shout up and someone would see to it. Very impressed and so glad we visited here.

Service was quite slow and we had to order ourselves through the app. The glasses for the drinks took a while to come out and the kids ice cream bowl was not brought out. The food was as expected

Had the buffet as was lunch time, good price at £16 each including drinks Was really good to get helpful staff. The downside was screaming children and they were running everywhere and parents did nothing. So low stars for this as staff could have asked the parents to control their children.

It is cashless, you have to order and pay through an app at your table. I hate technology and don't have the up to date stuff to fit in with the latest trend. I use my mobile for calls and texts only, so because of that I couldn't order. I also explained how my bank account had currently been blocked and cancelled due to my account being hacked, and that I had to wait 5 working days, I even showed them the message from my bank as evidence. They shrugged their shoulders, said tough luck it's not my problem, and that I need to catch up with todays times. I stated at least when the systems crash you can still use cash. Don't be bullied into it, stand your ground, don't back down! Cash is king!

Pizza was very nice and staff friendly as far as it goes but... Not only is it cashless, you have to pay and order through their website from your table! As little human interaction as possible :(

Went for food late lunchtime on a Thursday so it was really quiet. I am a coeliac and the staff were very helpful with this. I’ve only known about my allergy for a couple of weeks and so far been disappointed with some of the food I have tried, especially Zizis pizza, so I didn’t have much hope, but my partner wanted to have the pizza buffet so we went for it. I ordered a gluten free pizza for myself and was shocked at how nice it was! Genuinely couldn’t tell the difference from the normal pizzas! I base reviews a lot around how my 7 month old son is treated by staff. I don’t trust people who ignore babies like they’re not there. The staff here said hello to him and smiled which means a lot to a lot of parents. He had some of the salad from the salad bar but mostly his own snacks out of his bag and this was not an issue with the staff. They even filled his bottle with boiling water so we could mix some milk up for him and it was not an issue at all. I’ve seen staff huffing about this before. 10/10 customer service!

We had a great meal at Pizza Hut, amazing service from the manager and one of the waitresses, they were both super friendly! Food was tasty too, although the prices are slightly high for what you get so it’s definitely a treat once in a while. We went late at night and it was quiet but with a good atmosphere! Overall a great experience!

Food is as you would expect , service is good, prices are getting a little crazy for Pizza .. its not a 5* restaurant but I think they belive they are ...

Very nice pizza and salads ....but low rating is because they bought desert out 40 mins late

Vegan warning, lacking in options now! Previously one of my favourite places to drop into as we knew it was safe and had a good salad bar. Now their pizzas are dry, flavourless bread disks. I walked away bitterly disappointed by the entire experience for the cost. If you are vegan avoid, they no longer care.

Not so cheap but very cheerful 😀

Staff very helpful and friendly service excellent,food was delicious 😋 will be returning 👍

Extremely lovely time with my boyfriend! Service was lovely from Tom and Louise x

Chicken wings was good the meal deal was ok. Nothing lacking, satisfied overall.

Very quiet, but we did go at night and sometimes it’s better than busy! Really nice sever, have to order food off your phone though. It was clean and salad bar well stocked. Saved loads of money with 241 tastecard .

I had a booking but when we arrived there was a paper note saying closed. Rude staff basically said not there problem. No email, text or anything else to inform me of closure. Absolutely shocking customer service

Really nice lunch with friends and family. Delicious food as always and helpful staff. Very busy but only had to queue for 5 minutes.

Salad bar was pretty much carrot peppers and cucumber. None of the pizzas were labelled and expensive for what you get

The pizza was cold. Vegan pizza was like a piece of slab, the service was rubbish. The toilets were disgusting. Staff were unfriendly. Asked by thin base but got normal crust.