Pizza Hut in Birmingham

Lisa and tom very good customer service and very polite 😁

Came in for a meal and our server Leasha and Sasha was great. Very friendly and helpful especially with the little one will definitely come back.

"I had a fantastic experience at Pizza Hut! The staff were incredibly friendly and attentive, making sure we were comfortable throughout our visit. The service was prompt, and the food was delicious, served fresh and hot. Special thanks to Lisa & Tom for going above and beyond. I highly recommend this location for anyone looking for great food and service.

I was served by Tom and Lisa who were both professional and friendly and I was made to feel very welcome, I ordered the buffet and it was explained where to find everything. I was checked on to make sure everything was ok with the food etc as well which helped the overall experience 5/5, will be coming back

Tyresse and Annie helped us with our Tastecard app and with our ordering . A very pleasant experience

Lovely food but amazing service from Emily. Her service was 10/10 so friendly and helpful.

Tyreese was very helpful and friendly. Nothing was to much trouble

Tracey was very professional yet very friendly. Highly appreciate the service. Tienne is a great lad who made some great food and table side mannerisms were top level

We had the unidays codes to get the buffet and bottomless drink for £7.99, however online it wouldn't work. I approached one of the staff members (i unfortunately didn't get her name but she had long dark brown hair in a low ponytail if that helps) and she was very helpful and attentive and sorted it out for my whole group. I have visted this pizza hut restaurant before and she has always greeted us with a smile. All the staff there, I have seen, offer great service but she went above and beyond. Thank you

Joel is PHENOMENAL. Absolutely wonderful customer service and a great representation of the company. He went above and beyond to accommodate our group, who all have disabilities and assistance dogs. I cannot recommend this place enough.

Sumi was brilliant, a credit to the restaurant. Brilliant service from her. Range of pizzas on offer was quite limited and they couldn’t keep up with the demand of the lunch hour rush but Sumi saved the day. Great work!

Always like it here when it's buffet time! Thanks Sumi for being helpful and friendly whenever we asked for something

Visited during the half-term holidays for the all-in lunchtime buffet. It was absolutely crowded out, and I discovered why afterwards. They had a deal on for a free kids meal if you spend £10 or more. I hadn't seen this so I paid full price, which is my own mistake! It's a cashless venue, and you have to order off the QR code, or at least that's what I was told to do anyway. I was very happy with the buffet as all of it was non-haallal so all options were fine for me. A decent selection of pizza varieties, my personal favourite was the 'nduja one. They do serve beer and wine but I stuck to the soft drink machine as it was included in the buffet. All of the staff were lovely, it's just how busy the place was and the queues where quite overwhelming, as well as lots of little kids running freely and popping up over our booth. If you're a vegetarian, I'd exercise caution as I did see a child swap a ham pizza into the vegetarian section so although the best care is taken by the restaurant in the way they've set it up, they can't keep an eye on everyone during hectic times.

Disappointed. Waited 1h for my food to arrive and also another 1h for my dessert to arrive. Not visiting again. Poor service

Fantastic service, we were a party of 16 and turned up without a booking. Louise did her upmost to accommodate us she is amazing. Tracey served us and was so attentive and pleasant. Brilliant service overall. Thank you.

More gluten free and vegan dishes please! Jowell is such a customer orientated manager, very kind and cares so much about people you can tell. He made our meal so much better and works so hard running around everywhere helping people. Thanks a bunch

Food was filling and the pizza was massive service was helpful and the atmosphere is quiet and calm

Amazing -Miruna Excellent service alongside magnificent food -David

Great service and friendly staff. Tom and Abi were particularly hardworking and positive.

Lisa M was a standout member of the team who advised me on the menu etc.

Amazing food here, but even better customer service especially from louise. Nothing was too much for her and made us feel very welcome and at home! Would definitely recommend if louise gets to serve us again :)

Today I came into Pizza Hut with my family. It was such a great experience from the moment I walked in, as I was greeted by smiley faces! They have some great vegetarian options! My food came nice and hot, and the presentation was excellent. I was well looked after right till the end !

The staff were reaply nice and thoughtful making sure we had everything and knew what we needed

Haven't had amazing dining experience like this in years. Louise and her staff went out of their way to make the experience amazing. If we ask for anything they was so happy to help us. They even made us a BBQ base pizza just from us mentioning it's our favourite. This store and the staff are a credit to the company. I would definitely recommend this place to everyone.

Fantastic couldn't have asked for a better service they never had much BBQ pizza so I asked and they made me wat I wanted for the buffet pizza Louise has gone above and beyond for me

Lovely experience. Customer service of Abigail and Lyndon was really amazing❤️❤️.

Food was great Waiting time was long But atmosphere was peaceful, so didn't mind waiting

Highly recommend! We’ve been here several times now and had nothing but a wonderful time. The staff, particularly Tracey and Joel, were amazing! Great food, wonderful atmosphere and simply brilliant. Thank you so much x

Nice place, good food, GREAT service Tracey was a diamond from the get go & Tom took over after and was equally great would definitely come back

Great service good food definitely coming back

Service was on point also the taste of the food was excellent and fresh and what you expect from a pizza hut even though it was surprisingly busy.

The lady that served us was very nice

Very good food and our waitress Gracie was the best

Great service and food was really good, big shout out to Grace who looked after our table. Service with a smile

Walked into Pizza Hut Bullring and was greeted by Louise and Lisa. Brilliant service. Best deals, smiley and super welcoming! Thank you ladies, will defo be coming back with my team to celebrate many occasions! Thank you again!

Amazing service, delicious, hot food, great customer service from Lisa & Louise….will happily be back! Thank you so much 😊

Very good experience both Tom and Tracey were very polite and helpful and kept making sure we were all okay and our food was good

Tom and Lisa were so good and friendly.

It’s was perfect, the service was amazing especially Tom and Sophie W. The food was great we made an error when ordering and they rectified it quickly and professionally. The atmosphere was great it was nice and calm which made it more comfortable to sit and eat our food. Definitely will be coming here again !!😆

Served by Tracey, very well mannered & helpful

Staff were so polite, especially Tom. Food was lovely and was brought to the table quite quick and was very warm. And prices are quite reasonable. Had a lovely experience, will definitely come again.

We enjoyed a lovely pizza hut buffet for lunch today, the staff Tom & Tracey were fantastic; friendly & attentive. Brilliant variety of delicious pizzas. Highly recommend to all!

Tom and Tracy made sure we were happy whilst we were eating our lunch Great service

The food was bought to the table quite quickly The server we had was so lovely and so full of life he made the experience so much better Food was amazing

Summary: very average experience (that’s being nice as I struggled to eat the main dish- Pizza!) Order: pepperoni/ spicy nduja pizza with handcrafted sourdough base. Fries. Biscoff cheesecake. Don’t often Dine-In at Pizza Hut and unfortunately probably won’t any time in the near future after my experience here. The staff were great no complaints there but the food massively let you down. Ordered the new handcrafted sourdough base, not sure if this was the root of the problems but it was disgusting (I don’t use that word lightly). I usually like thin bases however, a thin base combined with the spicy Nduja/ pepperoni did not pair well, it acted like a napkin to the oil/ grease that came off the pepperoni. The base was see-through due to the absorption of oil/grease meaning there wasn’t really a base at all. It was very difficult to eat, made me feel sick and therefore I didn’t eat much of the pizza. As for the sides I ordered the fries and again did not eat many, they were very soggy and not very appetising. The salad bar also let you down, lettuce was browning and the coleslaw was a funny colour (looked as though it had been there a while). Therefore I did not indulge. Desert was very average, disliked the sweet sauce drizzled all over (might be wise to keep this separate) the ice cream did not taste like much of anything. The biscoff cheesecake tasted cheap and not much like biscoff at all. Overall, a bit of a disappointing experience.

Great place, good food and even better service. Nothing was enough kids had a great time !

Came on a Sunday for the buffet right at the start of service and thought there might be limited option, but actually loads to chose from, salad was fresh and service was polite and friendly!

Thank you to Louise and all the staff at Pizza Hut in the Bullring first visit for a long time warm welcoming ,great food, atmosphere better then Nandos, attentive the buffet was like it was in the 90s very enjoyable visit will be back to visit again.😋😊

Quick and efficient service aswell as friendly.

Excellent friendly staff and service

After a mix up with the bill on the QR code the manager Louise was really helpful and attentive. The issue was resolved quickly despite the restaurant being at its busiest lunchtime service on a Saturday. The food was fresh and restaurant was clean.

Grace was a lovely server , very polite and made sure everything was okay for us . Very welcoming and met all needs when needed . Also made sure we understood everything

The staff are so friendly and nothing waa too much. They were observant, even when the resturant got busier. Just great. The pizza was cooked amazingly. Would come to this one again

Great food and great service! Thankyou to tracey she was our server and provided excellent service.

The food was enjoyable, and our server, Tracey, stood out for her excellent service. She was friendly, attentive, and made sure everything wears okay during our meal. She massively helped me out with some vouchers I was trying to use. The buffet is fabulous value for money and tasted amazing for the price. Overall, it was a pleasant dining experience, and Tracey’s service added a nice touch.

Excellent service from Lisa and tom, keep up the good work

Wonderful service by all the staff on. Marie works really didn’t have to wait for anything. Wonderful customer service Lisa and Tom I’ll be back 🥰

Tom and Louise were very welcoming and approachable if we had any concerns. Would eat here again

Full buffet, I’m talking everything hot and refilled constantly! Best Pizza Hut I’ve been to in years, Tom & Louise were doing an amazing job of making sure there were no waits on anything

No problem with ordering a gluten free option . Excellent service by Tom

Very nice food, buffet is well worth it. Tom who served us was excellent

A great experience here today with Server Tom and Manager Louise. This is adding to our great day out here in Birmingham.

I had wonderful experience , with Tom at my visit to Pizza Hut bullring birmingham, very helpful and polite .thank you

Service was great! Our waiter Tom was absolutely lovely and made us feel very comfortable. A very warm welcome :) Food was good quality, although the pizzas seemed smaller than we thought we were suprisingly full by the end of our visit thanks to the sides and salad bar.

Great service and a warm welcome! I was served by Tom and Nadine who were incredibly helpful and attentive! Absolutely recommend this restaurant! :)

Tom was a lovely friendly server today. The pizza tasted lovely as well.

Nice food.good location and very friendly staffs.my daughter's favourite restaurant.

I had a splendid time EXECPT for this sauce we ordered 2 pizzas,pepperoni and then the chicken fajita both amazing dishes, and for starters we had cheeseballs and bacon as well as halloumi sticks which was only 5 so very small portions and when I went up for garlic dip I was graced With a disastrous very cheesy,fishy,sauce under the assumption of it being garlic dipped but to my dismay i ruined my slice of pizza. And made me appalled. And the cutlery at the start was stained with food marks as well as ice cream bowls at the end having left over dishwasher water/gunk and having crumbs inside the bowl

10/10 service provided from both Louise and Gracie thank you so much for a wonderful day and service given - will surely be back again - once again thank you so much for everything

Tom was excellent a young man who understands how to please the customers. Best service ever. Thank you Tom

Went out for lunch with my partner, we had the buffet it was fresh hot and worth the money I can't lie... it was actually Great, staff are lovely. Keep up the good work.

Rude staff. Not helpful. Visited with family asked a simple question about how long the food would take and staff member just responded by saying you have to wait 20mins and proceeded to ask me if I waited that long. Did not enquire with kitchen and just walked off. Very rude and ruined the whole experience

Amazing customer service from Louise she is an absolute gem . she got us seated even with a 15 minute wait she was able to accommodate us in a matter of minutes,The food is hot and ready to tuck into always loving the buffet offer at the minute been twice with already x glad to see there is still some love left in customer service. I hope louise has the opportunity to hear this review as she really is an amazing person :)!!!

They were racist and didn’t want to serve us

Ordered a delivery. The Romana Margherita is very tasty even with it arriving cold. Pollo Milanese chicken is palatable. The lasagne is just appaling, unfortunately. Lacks flavour, hardly any beef and raw tasting tomato at the bottom of the dish. I will keep my custom but I won't be ordering the lasagne, for sure.

Tom, nadine and libbie were providing very great service. The food was well made and filling. Will be sure to come back again soon.👍👍

Was like a cattle market, food all over floor from salad bar, pizzas constantly running out, queues for pizza lunch bar.

Went at an extremely busy time with a big group and Louise made sure we were accommodated for. Service was very speedy and the staff were friendly. Would come here again

We came in on Saturday after going to the Christmas markets. Louise made our day infinitely easier. She found a space for our group of 9 and was an absolutely amazing host, making sure we are alright and comfortable. Very lovely, she made our day.

The manager libbie helped me out alot today I would recommend to eat here

Amazing customer service Always been coming to this Pizza Hut And Louise always been amazing

Went today for the buffet and our waiter Tom was so nice and welcoming, honestly the best part of the experience.

Food and service was excellent windows could do with a clean though

Good service when seated, but it was absolutely freezing and some people had their coats on.

Food is good and lots of variety when buying the buffet service. Manager was friendly and welcoming. Other staff there are miserable - I had to remind a member of staff I had ordered a glass and ice cream bowl due to it being over 15 minutes since my order, with her response being an eye-roll and no communication.

Excellent service by Tracy, very kind and helpful. Would definitely come again!!

Tracey was attentive and ensuring that our eating experience was very good. It was nice to have a caring person serve us after the hustle and bustle of the Christmas market. I wouldn’t hesitate to return to this branch when next in Birmingham.

“⭐️⭐️⭐️⭐️⭐️ The staff here are incredibly helpful and attentive! They truly go above and beyond to make you feel welcome and taken care of. My only small gripe is that it’s cashless, which was a bit inconvenient. But overall, a fantastic experience with outstanding service!”

Tom and Tracey was really kind and show real Enthusiasm for the job .the did a check back after 5 minutes of food coming out. the food was really nice and it came out really quickly ,well done to them

Tom and Tracey helped us with our order and asked us several times if everything was ok. We had a great time.at Pizza hut.

When we went to another Pizza Hut Restaurant and found it closed, we were pointed in the direction of this restaurant instead. The staff were friendly, attentive and couldn’t do enough for you. Because of the inconvenience, the staff provided us with 3 free desserts. They went above and beyond to make us happy and it was really appreciated. Thank you Tom, Idris and Tiannah😊

A excellent Pizza Hut, staff are super friendly and offer great service. Tom and Sasha are really attentive and have brilliant customer service.

Really enjoyed the food ! Tom and Sasha were so lovely ! Definitely coming back 😃

Very good service from Tom and Sasha

Absolutely amazing service and great food a big thanks to Tom, Libbie and Tara for making us feel welcome and making my children laugh 😃 will come back

Great atmosphere - Tom was amazing and looked after us well!

Great food and service, Tim and Sasha were very attentive and pleasant, down side is it all has to be ordered online through QR code which I find takes a lot of time and you can’t use cash! This in turn you will find will mean less people tipping also which I think the staff deserve. Bring cash and a more personal service back.

Wonderful variety at the buffet. Free childs meal deal was great too. Shout out to Tom, friendly and helpful server. 5 stars

Great food and service. Tom was helpful and attentive l

This was a great visit with the kids! Sasha and Tom were great and the service was amazing!