Pizza Hut in Birmingham

Louise, Tom & all of the staff were so accommodating & helpful. The service was swift & efficient. There were 5 of us and we will certainly be returning

Louise Libbie who greeted us was extremely friendly. Made us feel very welcome

Our servers Tasha and Tom were amazing and helpful!!!

Sasha was our host today. She was very efficient and attentive. Lovely food and lovely atmosphere.

Very good experience Sasha was very helpful when it came to ordering food. Lisa was also very helpful and overall our servers where lovely

Sasha was a great help and had great service !!! My daughter really enjoyed the experience for her birthday!

Louise was a lovely lady, a pleasure to talk to making this establishment a very friendly atmosphere. A great asset, will continue coming here regularly.

Enjoyed the food, service was very good Tiannah and Tom we're very polite. Birmingham Bullring Pizza Hut.

Excellent customer service from the moment you walk in. Staff were always checking to see if we was ok and if the food was all ok. We was served by Tiannah, Tom and Lisa at Bullring B'ham restaurant.

The staff were great especially gracce and the manger Louise.

Grace helped us to order and enabled me to save money using my uni days app and kids go free. She was extremely helpful and polite.

Thank you for the amazing free buffet and they you Grace

Tom Louise and Grace were on today and we brought our grandson and his friend fior their buffet and looked after us excellently and helped us with mobile ordering. Very helpful friendly staff here at puzzahut bullring .we will be back .

Lyndon + abi was a perfect person and was very kind person ever.Extremely kind soo soo kind it's undescribable.Wow his customer service was amazing and I believe he needs some sort of promotion.

Had great time, foods are fresh and lots of selections. My son enjoyed so much specially the ice cream section. The service really good. We were attended by Libbie which was so helpful, she was so patient in helping us with our online transaction. Thank you. Will definitely come again

Food ok, but weird set up….stood at the entrance for 5 minutes, with no sign of staff member, even though quiet at time of visit? Would have walked away, if not for kids wanting to go in. Service was ok inside, but ordering through QR code is a faff.

Wow, I can’t believe we got such a professional customer service from Lyndon deserving of a promotion. God bless.u

Lyndon abi was amazing and with amazing service deserves a promotion

Absolutely amazing customer service! Sumi was an amazing staff member and was so incredibly attentive! Definitely coming back because of her!

Very tasty, staff was very friendly and helpful. Definitely coming back.

really hot and tasty. Tracey and Tom were friendly and attentive. Enjoyable meal all around :)

Tom and Sasha were greet staff and attentive. Thanks

Amazing service from Tom at the bullring.

I loved the food aswell as the members staff , they are respectful and understanding and actually listen and do their job correctly. Especially Tom and Sasha

The food was awesome. Tom and Sasha were brilliant in serving me! They deserve 5 stars!!

Tom did amazing service and gave us many options on whether we wanted to sit near the window or somewhere else. Lisa was also amazing! I was very impressed with the service! 😋😋😁😁😁

Tom was really on the ball, very friendly and helpful, food was hot

Tom and Lisa were great ! Food was delicious

Went to Pizza Hut and had one of the worst customer service experiences ever. I came in with a few people, and from the moment we walked in, this short light-skinned woman (she looked Jamaican) had the worst attitude. No greeting, no smile — just straight-up rudeness. She tried to sit us in this awful spot beside the kitchen. It was noisy, smelled like grease, and honestly just not it. So I asked politely if we could sit by the window (they were vacant) — it was a clear, open window with way better lighting and space. But instead of being helpful, she hit me with attitude and said, “Well this is where I was told to seat you.” Like?? Girl, it’s not that deep — I’m just asking for a different seat. She huffed, rolled her eyes, and walked off like I was ruining her whole day. The vibe after that was mad uncomfortable. She kept glancing at our table, whispering with another staff member, and just being weird. It wasn’t just rude — it was unprofessional and made the whole experience horrible. If I’m spending money here, I don’t expect to be treated like a problem. Don’t bother going unless you like being disrespected for no reason.

Tom and Lisa in the bullring pizza hut were amazing so friendly and welcome definitely would come Again

Lisa was so inviting when I was the only one in the restaurant! Such a bubbly worker and would definitely be coming back to get served by her! Thank you Lisa xx

Great customer service from Lyndon and Abi. Thank you☺️

Thanks for Tom Tcacey giving us good services

We were served by Tracy( waitress) and she was so kind and helpful. She took us through the steps to understand the menu and proceed with the order. Great help and sweet.

Fantastic service and food. Tracey and Tom were fabulous to my family. Will definitely come back ⭐️⭐️⭐️⭐️⭐️

Amazing service by Tracey and Tom looked after us well. The food was lovely

Love the place, amazing food. My friends and I accidentally ordered pizza to the wrong place and Tracey(?), Lisa, and Tom dealt with the situation quickly, efficiently and with such kindness and understanding. This led to us having an enjoyable time there and I definitely will be coming back. Thank you so much to the staff!!

Amazing food definitely recommend really good service and comfy seats

Tom and Abigail very friendly not too busy nice view of the church… food warm enough reasonable selection

My daughter, grandson and I visited midweek. Abigail was so friendly and helpful (as were all the staff) she was very informative. Showed us to seats and explained were everything was. She checked on us during our visit, making sure everything was OK for us. The restaurant was clean and tidy. She interacted with my 18 month old grandson each time she passed us. Definitely recommend this place and will be returning. Thank you Abigail and team. :)

Abigail served us today, great service and helped us with ordering the food online using the QR code which usually is a stressful process. Thank you Abi, we will be returning again. You were brilliant!

Dear Abigail and Tom, thank you for your amazing service.

Tom and Abi were so lovely, thank you for a great service!!! <3

Absolutely amazing staff... so polite and attentive. The variety of food is the beat I've seen in a pizza hut... clean place! Fantastic lunch!!!!

Tom was really kind and helpful, very cheerful great customer service, pizza was amazing, wouldn’t recommend the sides

Tom and Abi went absolutely above and beyond for us and our 3 month old! We dropped hot baby milk on the table and they were so quick to get tissue and help us clean it up, didn’t make me feel like sh*t about it at all! Their service was incredible, all smiles and all help. Didn’t make us feel like a burden at all! They deserve a pay rise/ promotion!

Food was yummy and the servers Tom and Abi were very friendly and helpful! Love coming here

Tom the waiter in fairness to him was excellent. Smiled, relaxed attitude mirroring my own demeanour. He just has it. 10/10. The pizza was mediocre which is surprising as other pizza huts I’ve been to were excellent. The cookie dough dessert was nice but a little bit of a small serving. It filled the gap but I’d be reluctant to come here again. Tom could do better elsewhere

Met Louise as soon as I got into store She was lovely and bubbly, great personality Will definitely visit again

Staff very helpful and polite helped explain menus food was amazing hot and salad bar full and fresh

Very friendly helpful staff food was great lots of different pizzas available salad bar full and lots to choose from highly recommended

Was served by Louise amazing customer service had a great time lovely woman

Was served by tracey such a lovely woman and amazing at her job thankyou x

Had a lovely buffet lunch at Pizza Hut in the Bull ring! Lots of pizza, pasta and salad options and the ice cream is always a winner! Great service too!

Amazing food & service. Marie, Tom & Abi were very helpful and provided some great customer service. Will defo be coming back again!

I was served by Tom and Lisa who were both professional and friendly and I was made to feel very welcome, I ordered the buffet and it was explained where to find everything. I was checked on to make sure everything was ok with the food etc as well which helped the overall experience 5/5, will be coming back

Lisa and tom very good customer service and very polite 😁

"I had a fantastic experience at Pizza Hut! The staff were incredibly friendly and attentive, making sure we were comfortable throughout our visit. The service was prompt, and the food was delicious, served fresh and hot. Special thanks to Lisa & Tom for going above and beyond. I highly recommend this location for anyone looking for great food and service.

Came in for a meal and our server Leasha and Sasha was great. Very friendly and helpful especially with the little one will definitely come back.

Tyresse and Annie helped us with our Tastecard app and with our ordering . A very pleasant experience

Lovely food but amazing service from Emily. Her service was 10/10 so friendly and helpful.

Tyreese was very helpful and friendly. Nothing was to much trouble

Tracey was very professional yet very friendly. Highly appreciate the service. Tienne is a great lad who made some great food and table side mannerisms were top level

Joel is PHENOMENAL. Absolutely wonderful customer service and a great representation of the company. He went above and beyond to accommodate our group, who all have disabilities and assistance dogs. I cannot recommend this place enough.

We had the unidays codes to get the buffet and bottomless drink for £7.99, however online it wouldn't work. I approached one of the staff members (i unfortunately didn't get her name but she had long dark brown hair in a low ponytail if that helps) and she was very helpful and attentive and sorted it out for my whole group. I have visted this pizza hut restaurant before and she has always greeted us with a smile. All the staff there, I have seen, offer great service but she went above and beyond. Thank you

Always like it here when it's buffet time! Thanks Sumi for being helpful and friendly whenever we asked for something

Sumi was brilliant, a credit to the restaurant. Brilliant service from her. Range of pizzas on offer was quite limited and they couldn’t keep up with the demand of the lunch hour rush but Sumi saved the day. Great work!

Visited during the half-term holidays for the all-in lunchtime buffet. It was absolutely crowded out, and I discovered why afterwards. They had a deal on for a free kids meal if you spend £10 or more. I hadn't seen this so I paid full price, which is my own mistake! It's a cashless venue, and you have to order off the QR code, or at least that's what I was told to do anyway. I was very happy with the buffet as all of it was non-haallal so all options were fine for me. A decent selection of pizza varieties, my personal favourite was the 'nduja one. They do serve beer and wine but I stuck to the soft drink machine as it was included in the buffet. All of the staff were lovely, it's just how busy the place was and the queues where quite overwhelming, as well as lots of little kids running freely and popping up over our booth. If you're a vegetarian, I'd exercise caution as I did see a child swap a ham pizza into the vegetarian section so although the best care is taken by the restaurant in the way they've set it up, they can't keep an eye on everyone during hectic times.

Disappointed. Waited 1h for my food to arrive and also another 1h for my dessert to arrive. Not visiting again. Poor service

Fantastic service, we were a party of 16 and turned up without a booking. Louise did her upmost to accommodate us she is amazing. Tracey served us and was so attentive and pleasant. Brilliant service overall. Thank you.

More gluten free and vegan dishes please! Jowell is such a customer orientated manager, very kind and cares so much about people you can tell. He made our meal so much better and works so hard running around everywhere helping people. Thanks a bunch

Food was filling and the pizza was massive service was helpful and the atmosphere is quiet and calm

Amazing -Miruna Excellent service alongside magnificent food -David

Great service and friendly staff. Tom and Abi were particularly hardworking and positive.

Lisa M was a standout member of the team who advised me on the menu etc.

Amazing food here, but even better customer service especially from louise. Nothing was too much for her and made us feel very welcome and at home! Would definitely recommend if louise gets to serve us again :)

Today I came into Pizza Hut with my family. It was such a great experience from the moment I walked in, as I was greeted by smiley faces! They have some great vegetarian options! My food came nice and hot, and the presentation was excellent. I was well looked after right till the end !

The staff were reaply nice and thoughtful making sure we had everything and knew what we needed

Fantastic couldn't have asked for a better service they never had much BBQ pizza so I asked and they made me wat I wanted for the buffet pizza Louise has gone above and beyond for me

Haven't had amazing dining experience like this in years. Louise and her staff went out of their way to make the experience amazing. If we ask for anything they was so happy to help us. They even made us a BBQ base pizza just from us mentioning it's our favourite. This store and the staff are a credit to the company. I would definitely recommend this place to everyone.

Food was great Waiting time was long But atmosphere was peaceful, so didn't mind waiting

Lovely experience. Customer service of Abigail and Lyndon was really amazing❤️❤️.

Nice place, good food, GREAT service Tracey was a diamond from the get go & Tom took over after and was equally great would definitely come back

Highly recommend! We’ve been here several times now and had nothing but a wonderful time. The staff, particularly Tracey and Joel, were amazing! Great food, wonderful atmosphere and simply brilliant. Thank you so much x

Great service good food definitely coming back

Service was on point also the taste of the food was excellent and fresh and what you expect from a pizza hut even though it was surprisingly busy.

The lady that served us was very nice

Great service and food was really good, big shout out to Grace who looked after our table. Service with a smile

Very good food and our waitress Gracie was the best

Walked into Pizza Hut Bullring and was greeted by Louise and Lisa. Brilliant service. Best deals, smiley and super welcoming! Thank you ladies, will defo be coming back with my team to celebrate many occasions! Thank you again!

Amazing service, delicious, hot food, great customer service from Lisa & Louise….will happily be back! Thank you so much 😊

Very good experience both Tom and Tracey were very polite and helpful and kept making sure we were all okay and our food was good

It’s was perfect, the service was amazing especially Tom and Sophie W. The food was great we made an error when ordering and they rectified it quickly and professionally. The atmosphere was great it was nice and calm which made it more comfortable to sit and eat our food. Definitely will be coming here again !!😆

Tom and Lisa were so good and friendly.

Served by Tracey, very well mannered & helpful

Tom and Tracy made sure we were happy whilst we were eating our lunch Great service

Staff were so polite, especially Tom. Food was lovely and was brought to the table quite quick and was very warm. And prices are quite reasonable. Had a lovely experience, will definitely come again.

We enjoyed a lovely pizza hut buffet for lunch today, the staff Tom & Tracey were fantastic; friendly & attentive. Brilliant variety of delicious pizzas. Highly recommend to all!

The food was bought to the table quite quickly The server we had was so lovely and so full of life he made the experience so much better Food was amazing

Summary: very average experience (that’s being nice as I struggled to eat the main dish- Pizza!) Order: pepperoni/ spicy nduja pizza with handcrafted sourdough base. Fries. Biscoff cheesecake. Don’t often Dine-In at Pizza Hut and unfortunately probably won’t any time in the near future after my experience here. The staff were great no complaints there but the food massively let you down. Ordered the new handcrafted sourdough base, not sure if this was the root of the problems but it was disgusting (I don’t use that word lightly). I usually like thin bases however, a thin base combined with the spicy Nduja/ pepperoni did not pair well, it acted like a napkin to the oil/ grease that came off the pepperoni. The base was see-through due to the absorption of oil/grease meaning there wasn’t really a base at all. It was very difficult to eat, made me feel sick and therefore I didn’t eat much of the pizza. As for the sides I ordered the fries and again did not eat many, they were very soggy and not very appetising. The salad bar also let you down, lettuce was browning and the coleslaw was a funny colour (looked as though it had been there a while). Therefore I did not indulge. Desert was very average, disliked the sweet sauce drizzled all over (might be wise to keep this separate) the ice cream did not taste like much of anything. The biscoff cheesecake tasted cheap and not much like biscoff at all. Overall, a bit of a disappointing experience.