Pizza Go Go Kingston in Richmond upon Thames

I've been a long term customer but I won't be going back after the awful customer service. One night they gave me the wrong pizza when I collected and I didn't realise until I finally got home. I called them and explained the mistake and the person on the phone was very understanding, apologised and said that I can have the next one for free. Fast forward a week and I call them to claim that free pizza and the person on the phone was rude, insinuated I was lying about the situation and refused to give me the pizza for free. As a word of advice don't promise things you refuse to deliver and don't lose a regular local customer over a few £ worth of ingredients.

Not good ☹️ wont be ordering again from here unfortunately. The last time I ordered I spent £30 for 2 pizzas and 2 sides. Delivery took ages and the delivery guy was extremely angry for some reason, shoved the pizza at me when I opened the door, didn’t say a word he was clearly pissed off about something but not sure what 🤷🏻‍♀️ we had one deep pan pizza and a thin crust, the thin crust was fine but the deep pan was inedible it tasted really funny like the oil it was cooked in was off/overused or something. The chicken wings weren’t great quality (they’ve changed them, used to be nice but now they’re not and the garlic bread was overcooked. Overall a really bad experience, wont be ordering from here again now. Shame 😞 as we had ordered from here before and it had been ok, but once bitten twice shy. Will have to find a new pizza place.

Cheaters on the till, charged extra money to pay, when asked and mentioned it made very bad extra salty pizza. Bad pizza and extremely rude person on till.

Nothing wrong with the food itself but the justeat delivery driver was extremely lazy and rude. He asked me to come outside from my fifth floor flat, which I refused. He said that I was rude. I said that if he didn't want to deliver my order to my flat, I would simply cancel it. Eventually he did deliver my food, but I said that I wouldn't tip him as the service didn't warrant it. Time to get back their own drivers rather than use the likes of justeat.

Great food, great service but every time i want to order at reasonable advertised times they turn off the delivery tablet so i can not order. Thats so direspectful to loyal customets they do not care about. I know you are open before 1am its midnight but you can not order. I work in fast food 24 hours store. You should never turn off your delivery. I am happy to wait if you are advertised as open I think i can order. If you close i am never going to order again. You should not either. Its such a shame they treat us like this because when i can order i can get good service If you need to verify my order its always create your own peperoni, bacon, ham, mushroom and a garlic bread sharer

Love the pizza 3.99 for pineapple and bacon pizza Open till party hour of 3am

Zia is amazing. Polite, professional, informative. PGG are blessed to have him

Title: Great Pizza Deal! Pizza Gogo offers delicious pizzas at a very reasonable price point. The quality is good, and it's an excellent choice for a quick and affordable meal. While not perfect, it's definitely worth trying for some tasty, budget-friendly pizza.

I’ve been today at 14:30 at this brunch in Kingston, the man at the counter I asked him kindly to make my pizza half with peperoni and the other half with ham to add it at the end he rudely answered me that he won’t do that even so I had it many times in that brunch. Please manager do something with your staff! Customer service is a MUST

Nice polite guy on the phone. 3 takeaway pizza's,generous topping good dough 5 star experience.

Gogo pizza serves the worst pizza in town. absolutely terrible. 1 hour and 30 minutes no trackback on uber eats. TASTY BITE IS NUMBER ONE IN TOWN.

Always there when you need an affordable, easy dinner. Consistently tasty.

Pizza tasted ok but we now all have diarrhoea so clearly wasn't good. Pizza go go is a no no.

Asked for veggie pizza but they made chicken one ! But still good and yummy! Thanks you boys

Pizza toppings missing, pizza super greasy and oily. Quality has dropped significantly. This place is a joke. Customer service is awful and the owner / workers don't understand customer loyalty. Shame as this was a good pizza place when it first opened.

Disappointing do not order delivery took an hour and 15 minutes! The pizza is stone cold and the chicken wings are soggy and cold.

Amazing Pizza, and great on point service. Absolutely be ordering from here every time! Thanx guys, keep up the good work.

Terrible service Terrible pizza didn't even get what I ordered and delivery tim was over a hour and when I called they couldn't tell me when the pizza left the store the place is a joke

Friendly staff, can walk in, order a pizza easily and either wait inside or stand outside, never takes more than 15 minutes depending on how busy they are Only a tenner for a large pickup order

Watery pizza & at the back of the pizza there was a lot black things like metal pizza pan chip they need to change the pan of the pizza, it might cause serious illness,

Pizza is really good here, I would definitely recommend. The food is nicer when collecting instead of delivery. The value for money is also really good. 👌

It's the first and last time I order food from this company. I was waiting almost 1 hour for my food, I called just to see how my order was. I was received very rudely by the attendant, ignoring me and not knowing what he was talking about. He said that my order was on its way, then I was going to say how long the delivery took and he hung up on me It happened: 17/10/2022 at 16:45

Waited nearly 2 hours for food, person on the phone was not helpful. Will not be using again.

Ordered a pizza at 15.50 and it turned up at 18.04 and was stone cold and had a hair on it ... when I phoned the shop to complain the staff was incredibly rude and in not so many words said nothing I can do about it and get on with it. I will never use this pizza company again. Furthermore, i emailed customer support 3 times and not even got a reply . They've just ignored it.

The food/ pizza was very bad cooked and to much oil , the oil was dripping from the pizza and it tasted very bad. really disappointed!

I’ve frequently visited and had delivered pizza from this venue for years. I have found the staff professional and proactive in delivering the pizza I’ve ordered on time. When I look at the kitchen, it provides me with reassurance that there will not be any hygiene issues as other restaurants that look worse for wear. Which is why I have no problem with them delivering to me. The pizza itself is clear cut, tidy and tasty. When I observe the layout. After all these years I appear to get the same distinct look of their pizza with every order. I do not ever see a mistake or any cheese or topping out of place. So they are very consistent. My preferential view is they are the best when it comes to the cheese and tomato order in the local area. This is complimented well with fresh tomato, mushrooms and their hotdog. Although for me I would like it if their other toppings had a bit more flavour and spice. Their side orders like wedges are nice and you get plenty in the box. Far more than other pizza places in the area. The curly fries say they use seasonal coating, but I would like for them to have a more peri peri kick. Nonetheless, it’s my go to pizza place at the moment. And I have no problem recommending this place to others.

Horrible rude customer service! On way back home I kept trying the number several times around 12:15am but no body answered, still tried to order in person as I reached the shop anyway around 12:45am and the big guy with the tiny pony tail rudely said CLOOOOOSED. So why’d you advertise your closing times as 1am in a Wednesday night.. RIDICULOUS SERVICE !!!!!!!!!!

One of the best Pizza branches in the area (and all the toppings are halal at this branch). Great customer service, but delivery timings could be improved.

Collected pizza twice times from this establishment, first time on a extra large pizza there was hardly any topping/s (I ordered a pizza with three toppings, pepperoni, peppers and sausage) as it was cheap I ordered again and told them on the phone regarding my issue before collection, upon collection, I believe it was the owner or leaser of the Gogo Hampton who I might add couldn’t even speak English properly asked my ethnicity and stated that I was lying due to my ethnicity, even though I showed him the pizza right there and then and even pictures and videos , (In conclusion pizza is below average, staff/manager (I’m not sure as he was wearing a old dirty gogo jumper). And very rich where someone who can barely speak English and has such a potent accent criticise someone’s enthnecity because they got caught cheating/stealing from the public!

So disappointing, ordered at 00:28 on Saturday 26/2/22 expecting a delivery within the hour. 1 hr 40 mins later no sign of my order. Tried to contact the restaurant several times for an update and no answer on the phone line and no other way of contacting. Last time I will be using you guys.

Fantastic just wish we had one in Lowestoft the best pizza ever thank you

Ok pizza and not very expensive for a quick bite

Yumsville, Hampton Wick. Fast, friendly and tasty as you like. Just what was required for a slobby Saturday afternoon whilst watching The Goonies. Will order again at the first opportunity. GoGo Pizza 🍕 , you did yourself proud today, keep up the excellent work.

This supposed o be medium pizza but is only small sold as medium it explains it all

Friendly enough and he made it quickly and effortlessly in front of us. Pleased to see handwashing between till and making pizza.

This is one of the best Pizza shops in the UK quality of the pizza and the delivery time! 10/10

Just had a bbq base meat feast from these guys was delicious and really good value for money. Thank you so much

Absolutely disgraceful!!! Regular customer then just took my money and blocked my number

The collection offers are so peak. Life is good.

Not bad. Quick, tasty, friendly & good value.

This is one of the best Pizza shops in the UK!!! I am so impressed by the quality of the pizza and the delivery time! 10/10

Seriously impressed. So many times when ordering on just eat the delivery time is ignored. However, when I accidently put an order in for after the restaurant closed they called me personally to double check and we were able to re arrange! Due to my own stupidity I would have missed out on a fantastic pizza! Never had this level of service from a just eat affiliated take away before. Food is great as well! Highly recommend!

Worst customer service ever. I asked for a large Pizza, the person charged me £16 something. I asked ok tell me minimum order for free delivery and then I have been handed to three different people and then last guy said, we are not taking your order and hung up the phone on me. Always had trouble with Hampton branch, difficult to talk to someone. Pizza go go Sheen branch is the best and specially specific request of making crispy. Pizza gogo focus on Hampton. Taking you down.

Amazing food, service and friendly staff. Thanks guys!

Amazing pizza and quick food. The food is cooked to an exemplary standard and there aren't any cuts done pertaining to hygiene and safety. As a regular customer and ex-employee I can guarantee that the foods found here are amazing value for price and that the hygiene of the kitchen is to a high standard. Would definitely recommend this pizzeria to everyone.

Great value Pizzas, love the cheesy garlic pizza bread.

Pizza was so sweet and bad quality. I can’t see cheese on the pizza

Orders made fast, nice pizzas and starters, not too pricey. Good for a stop-by snack.

An absolute amazing service, kind and friendly staff. The best pizza I ever had. Recommended!

Driver was a very horrible person.

It's a great place to pick up a pizza or delicious snacks.

Customer service was on point. Welcomed in. Place was clean and tidy. Pizza was unreal. Good job my favourite pizza place 🍕

Did not have to wait for the pizza. Prices are decent.

I called the restaurant to order and politely asked about what side orders do they have, they got mad and told me to go to their website if I do not know about their restaurant. I hang up so the call would not go ruder than this. Bad attitude from the staff.

We popped in for a quick lunch but were ignored by the staff as the manager seemed to be on his back the whole time. When we were eventually served, the manager kept taking the staff away from the order asking him to do other tasks. So, it took a long time for our pizza to go in the oven. Once it was done, it was a passable pizza, but we had to eat rushing down the road back to work. Not ideal.

Ordered a pizza for delivery that was supposed to include a desert but they had "run out" of deserts! I complained and was told I will get a free one next time....won't be using them again!

My whole flat was woken up at 11pm on a Sunday night to a hammering on my front door. I answered to be shouted at by one of the Pizza GoGo drivers saying I owed money for pizza. I told him he had the wrong door and to please stop shouting. He didn't so I closed the door and rang the branch up. They told me the same thing, that I owe them money. My father-in-law was staying who has dementia and alzheimer's, so it freaked him out bad. The next day I went and spoke to the manager who said that they had got their wires crossed - a neighbour close by had got drunk and didn't have any cash for his pizza, the driver had gone back to get the card machine and when he returned the dude had disappeared with the pizza. They thought he lived in my flat, and when I answered he thought it was me. There was not a single apology, just a shrug from the manager who said it was just one of those things. Awesome. An apology would have made me see the funny side. Instead you've earned yourselves a big fat 1* review. YES! Sticking it to the man! Absolute bunch of tubes. Pizza GoGo, just Gogo & get out of my face.

i ordered a large stuffed crust please with extra chicken pizza didn't have any chicken and hardly any cheese. don't ever order from here and i called to make a complain and he was really rude to me really really bad service !

I think the delivery drivers are the hard work people in the shop because they deliver in to my house 5 mile away from the shop respect the drivers thank you.

Once and only once will I make that mistake Greasy Cheese has little taste Next morning it came out faster it went in the oven. I wouldn't recommend Especially since Domino and papa John are open till late in town centre.

Quality pizza and first class costumer service

Spicy chicken pizza was very very delicious eeemmmmmm Good customer service. 18" party pizza for £10.99 collection.. Try it if you love pizza.. Chicken spicy pizza...

These guys are awesome. Every order without fail has been piping hot and tastes great.

Got me pizza on christmas, my g's! :)

Too many flies in the shop it was disgusting ewww 😵😱😨😷

I was sexually pleasures with luxurious service. Pizza GoGo should win an award😳😳bless up and keep grafting staff workers. We will surely be back🙌🏽 JMJ #gang #67 #ld