Pizza Express - Epsom in Epsom and Ewell

I always look forward to my Pizza Express visits. I make a point of travelling to the Epsom restaurant (which isn't my local) because it has a special atmosphere about it. The staff are brilliant, and very accommodating to my fussiness. The food (as usual) was cooked very well, it was brought to us as soon as it was ready, and everybody cleared their plates. Thank you Epsom. Hopefully I can squeeze another visit in before the end of the year.

Lovely date night out with hubby. Food was delicious, service excellent 😋 👌 Didn't have to wait long to be served our food. Nice to see it being cooked. The staff were friendly and couldn't do enough for us. Would highly recommend Pizza Express Epsom 😀

Fast service and good food as always.

I booked for a large group of 21 people and Leanne was incredibly helpful. The food and service was superb and we will definitely be going back.

Another delicious Salade Nicoise 🥰

Pizzas were not good, American had hardly any red onion and did not taste like the Americans of old. My husband’s margarita was really salty, he didn’t eat it

order took over an hour seem the delivery driver was dropping off two other ordered before me and by the time my food was delivered. it was cold and was the wrong order aswell. drive was not helpful and alittle rude. otherwise my food would of been lovely not the shops fault

The team didn't seem to be walking together, no motivation there. As soon as we sat down, less than a minute the waiter came up to take order. Later he forgot to ask if we'd like deserts....... Much less human contact there now.

Food amazing as usual for pizza express. Staff friendly. Very noisy though and a lot of just eat always coming in and out

I came here for an early dinner with my son. He loves to come to Pizza Express, especially the Epsom branch. The staff and atmosphere are always warm, welcoming, and friendly. The food was also delicious. We both left happy with full bellies.

We visited after a long day out. Unfortunately the food wasn't the best. They seemed to be having some issues with their dough (pretty important). The lady who served us did her absolute best to make things better for us.

The food was awful undercooked and hardly any toppings

Not pizza express fault. Just eat fault. Restaurant confirmed no drivers in the area, said there was so they made the food and then driver cancelled so my food was made and waiting for 45 mins to be picked up. Appalling system.

The pizza dough wasn’t cooked through properly and the pizza was cold when it arrived

Great service and excellent food, I'd forgotten how much I enjoy the pizza here.

The food was cold and soggy when it arrived. I’d noticed the driver had gone to another delivery before me, so our food was left to get cold. Not good enough. Plus, I’d asked for a specific time delivery of 5:30 and it rocked up at 5:40, now not a massive difference but when you’ve got a very hungry 6 yr old at home, every minute counts.

driver went complete wrong way and food is cold

Pizza. Nom nom nom. Does beer too. Always good pizza and service, would recommend

Quieter branch, great service from the team. Food was delicious

Rubbish pizza, terrible quality. Pizza express not bothered. Don’t bother ordering from here

We loved the food - pizzas were hot and well made. However, we felt hassled by the server who was brusque and lacking a smiley nature. I don’t think he meant to be unfriendly but his nature, let’s say, didn’t make us feel especially welcome. Other reviews going back some time do reflect this so management doesn’t seem to be willing to remedy this. Up to them. We won’t be back.

1hr45mins from placing the order. Food was freezing and soggy is it was sitting there so long. What a shame.

Had to pick up the food myself and therefore it was lukewarm warm and had gone soggy - driver to did not turn up and restaurant stayed open for me - really poor service

Food (Pollo Pesto ) cold inside and pasta looks like it was from frozen as it was hard and powdery inside . Very disappointed from Pizza express Epsom but Delivery guy was so professional and nice.

We went as a fanily with a toddler had to wait about 10 minutes before anyone came to take us to a table. Service was slow,hardly any staff visible, when we got service it was good. Pizza was not hot when we got it but taste was good.

took an hour and a half to be made, pizza was good but took far to long to make, tried to call the restaurant but could only leave a message

Cannot believe how long I have waited. Called several times the restaurant. No answer. Tried to cancel on just eat but there is no way to do that. I would like a full refund.

Have been waiting for my delivery which initially was supposed to be here at 7.45. It's now 8.50 and delivery has been pushed back for 3rd tome to 21.15 never again..

food arrived 1h.45m late, Luke warm and some pizza burned. dough balls were dough plates. Never again....

We attended a birthday party here on last Sunday. The staff are good and friendly. The party was amazing too!

I'm a vegetarian whose go to pizza was Giardinaira. I don't want fake cheese so I didn't order the Vegan Giardinaira. My bigger objection is that Pizza Express offers me no avenue to tell them that I am unhappy.

Went to the restaurant last night at 930pm and was told we're closed, online it says 10pm

Over an hour and a half late, 4 estimated delivery times and just about warm. All I ordered was 1 pizza and 3 dips!! Won’t be ordering from here again

Lovely food and on time delivery

we have waited for so long where now the quality has reduced and the service was ridiculous i’m not happy at all

The food is very expensive for what you get, so we only go when we have vouchers. Saying that the food does taste good, although the hot and spicy dishes do tend to be nothing like as spicy as suggested. The staff are great and look after you.

Ordered online though Uber eats .. absolutely trash quality plus they came very dry and overcooked.

Probably the worst takeaway I’ve ever had. Pizza wasn’t cooked in the middle - soggy and disgusting. The only half decent thing was the arancini balls, won’t be ordering from them again

Heather was super lovely and the food was ace

Excellent service, good food, super pleasant

The order time just kept on going up and up and up, and I spoke to the restaurant and they cooked it and there was no driver to pick it up so the food came burnt

I had a very bad experience in the restaurant today. I went in there with my family. We were given a table in the corner next to the working station which was quite noisy. We were served by a small man who was quite rude. We order 1 pizza, 1 calamari and 1 garlic bread with mozzarella when we finish ordering he said "is that it ?". With a frown on his face. After we finish we asked for the bill he did bring the bill but he left it on the table and didnt come back. We had to call another girl to make the payment. I will never go there again. I saw other reviews from the past saying the same thing about this man and with every review the manager has replied saying they were sorry and will investigate. But seems like nothing has been done about this issue. 0 stars from us.

Ordered food from here and after 2 hours it still hadn’t arrived, then it said it was delivered but it wasn’t. I never received my food. So now I’m hungry and angry and it’s gone 9pm and I’ve still not had dinner. Very very disappointed.

Good food however service is really poor. Male server was being very standoffish and unpleasant throughout the meal (23rd February Evening - 7pm booking)

Busy, congested, noisy....and all that's fine if the staff is warm. But they come across as overwhelmed. May be just my experience but Ask Italian is way good in service.

Cold food that tasted like cardboard

I ordered pizza online for delivery but they couldn’t find any driver to send my order, even after for 90 minutes!!!! Then, I called them and asked to cancel and refund my money. They refused and I’ve been told the PIZZA EXPRESS WEBSITE IS DIFFERENT COMPANY 😂😂😂 so do not trust Epsom pizza express as they are REALLY just utterly useless

Hour & a half delivery cold food Will not be using just eat again .. appalling

Driver was very friendly and polite.

Only came here when we discovered "Bill's" had closed but were pleased it had. I'm not overly keen on Pizza but the one I had was delicious and the "sweet pizza" dessert was lovely too. Service was friendly and prompt despite it being very busy. Would definitely eat here again.

took over 2 hours to be delivered

Good food and well cooked, served by friendly attentive staff.

Very professional & brilliant service

I ordered 3 pizzas last night and was extremely disappointed. I paid £24 per customized pizza that had no taste to it , such a rip off.. needless to say that toppings were missing, and the list can go on. I will never order again neither dine in

Brilliant customer service, highly recommend! Farook served us and made our night.

Had a lovely meal out with my friends last night! Was looked after by the most lovely staff member! She was very attentive and super polite! Could see her working hard all night! Also nice to see a team that work well together and get along! Definitely returning!!

Ordered confirmed 17:38 received 19:20

Placed an order at 6:45pm on deliveroo and it’s now 9pm and my pizza hasn’t arrived. If the restaurant is closed then they should notify deliveroo so that people can order elsewhere. Pizza express accepted the order and we’ve been waiting 2 hour +. Hungry and now nowhere is open

Delivery was cold and given the wrong order resturant was rude when phoned

Great attentive staff, experienced pizza chefs and lovely friendly management. Best Pizza Express we know. We have been going for years, and plan to continue.

My friends and I arrived and we were sat down at our table it took 45mins for any waitress to acknowledge we were there and ask us what we wanted. We finally were serviced and our starters arrived shortly after. We had to ask for our drinks because they clearly had forgotten about them. Our food came about 20 mins later. Overall was a awful experience and won’t be returning

I am waiting for delivery almost 2 hours despite I live 10 mins away from the restaurant. And they still preparing my order. I wish I knew that before never would order delivery.

Visited pizza Express yesterday with my daughter her husband and 3 children, we were seated on the round table by the window, seats looked like they hadn’t been cleaned or wiped down in a long time, didn’t even want to sit down to be honest, we ordered some drinks, the first waitress was a lady with glasses, very professional and polite, but not much of a welcoming, we was then served by a little guy, very grumpy, Rude, no time for us at all, looked like he didn’t even want to be there, everything seemed to be a effort for him, my grandson ( aged 6 ) asked a him a question and he walked off before my grandson could even finish the question, ( so so rude ) and the service from him didn’t get no better from there on, my daughter and her husband were amazed by this, to be honest was one of the worst places I’ve ever taken my family to eat, even after paying the bill, no thank you or bye, no thanks for coming, he just walks off, Absolutely Terrible. Worst £100.00 I’ve ever spent. 0 ⭐️ I never like to leave negative feedback, I always like to praise and promote a business,( sorry guys ) not this time

Took just under 3 hours to be delivered from when I ordered. Food is burnt and cold

An hour late than marked as delivered. Never delivered the order and don't answer the phone. Requesting refund from just eat do not order from Epsom branch.

Staff were friendly and food came as fast as can be expected with how busy it was for a Friday lunch. Adina was helpful and accommodated all our requests.

Burnt pizza and toppings missing.

Food was delicious and late night visit was quiet.

Food was late for over 2h and when it finally arrived it was cold. Tried to call the restaurant but no answer each time. Very disappointing!!

First time to use PE. Did the job. 🙏🏻

Ordered 1840 arrived 2100, original expected was 1935. Food was awful and has obviously been sitting waiting

Great service before a play at theatre and lovely meal

Pizza was overcooked, caesar salad overpriced for what it tasted like. Had pizza in-store and it was great, but the takeout was disappointing.

Pizza arrived cold, waiting 2h to get my food. Restaurant not answering,not beingableto contact. Justeat. Horrible experience from Restaurant and just eat. I didn't want a cold pizza! And 2h and 30 minutes to wait...never again Pizza express. If pizza arrived cold it means my pizza waited somewhere to be delivered. This is how you treat clients? Not able to deliver in 1h cancel the order if you respect your self's as a business. Those money were stold from me. Order made at 7:10 and received at 20:54 , pizza cold.

What a great place to come for dinner. The staff are very helpful and super friendly! Sat right next to the kitchen I could see that the kitchen staff were well on it… The waitresses were just on fire to be honest, so on the ball 👍🏻 Me and my family come here a fair amount and will certainly be returning. Massive thanks to all the staff here (waitresses, cleaners, kitchen staff… Everyone)… see you soon.

We ate here for dinner. For my sister's birthday. The service was fantastic as a nice surprise at the end my sister got a brownie with a candle and the staff sang her happy birthday which was a nice bonus. Starters and food itself was great. I had a Vegan American Hot with dairy cheese. It was delicious. 5 stars from me and my sister.

Excellent service from Just eat. Food is lovely hot.

Although it was bank holiday we had an amazing visit, great food and friendly staff!

im terrified of this old man. he was small and rude; he rolled his eyes when we gave him a discount and when we spoke about it he aggressively said ‘its not funny’ it was indeed not funny when he rushed us to order either. would not go again.

The small older man who served me today was very rude to me, rolling his eyes and speaking in an aggressive tone. Will not be returning anytime soon.

Lovely atmosphere. Nice and quiet, lighting wasn't harsh or overly bright... Very comfy. Service was excellent and so was the food. edit: I appreciate the response to my review, but using the same few stock template replies on everyone's review makes them feel a bit insincere. Generic replies like "Thanks for your review" are fine, but when they all mention putting smiles on people's faces, it changes from standard, polite acknowledgement to hollow uncanny vibes. This is where something like GPT or Bard can really help. You generate responses specifically written for each review that will all be different and ironically create a better sense of a real person responding.

Really late, restaurant doesn't answer calls, app kept informing it was only minutes away then pushing time back so needless waiting around in hotel lobby. I won't bother again.

Just had a refit but unfortunately still the same poor service. I really do not understand why the front of house staff in Epsom are so unhappy and really should not be customer facing, The food was expected just served without a smile! The chefs on the other hand were always smiling. I’ve been to Cheam and Banstead and always had good service. It’s such a shame but there are pleanty of other pizza places with great service.

Recent visit was with work friends and it didn’t disappoint. Great atmosphere and excellent customer service. Would definitely be returning!

We had a great meal out here, the food was amazing & the staff were all super helpful & attentive. Will 100% be going back.

Brilliant evening for my first date, made to feel really welcome and the staff was extremely helpful nothing was too much to ask! Will defo be returning! Food 10/10 aswell!

Had a lovely dinner here last week, the service was attentive and the food was amazing! Can’t wait to come back here again

We were a big group but service was slow and uncoordinated. My husband ordered the king prawn pizza and it only had 6 prawns. When he complained they said that was the standard. Not good enough.

Food delivered was completed wrong order, please refund the money asap thanks

Superb food delivered by friendly and attentive staff. We had a table for three but noticed lone diners, couples and a huge table obviously celebrating a birthday. Easily accessible but the nearest car park is the Ashley Centre multi-storey.

You know what to expect at Pizza Express and this one in Epsom is well up to standard.

Visited a few times, generally have a good experience here and always love yo get gluten-free doughballs. Only wish there were better deals/ discounts on the app

Pizza express in general has always been very good. First time I tried this branch with a group of friends and the service was poor. I never usually give bad reviews but I waited 45 minutes just for my first and only drink and was charged twice. We were in there an hour and a half before we even got out starters and two hours before the mains. Didn't seem to he enough staff on. Two front of house and two in the kitchen. Food wasn't as tasty as I remember. Used many branches on many occasions and overall as a brand my view is positive but not for epsom one. They seemed way more interested in filling out Uber eats and deliveroo orders than with customers dining in.

Me and my friends came to this restaurant and there was an older man serving us he was doing job until he started being verbally aggressive and rude for no reason. It was unprofessional and disgusting!!! NEED TO GET BETTER TRAINED STAFF.

Estimated 30 minutes took 65 minutes Food was cold

Terrible service over an hour 45 minutes wait salad need some salad dressing pizza is tiny for the deal. Tops pizza kills it in value and service twice the size, pizza, 1.5l whatever drink you want. And garlic bread for £20 I just paid £23.80 something for the same meal, but half the size and a hour and 45 minute wait and was cold one out of will not be getting my custom again 😡

Lovely place to eat, reasonably priced and very nice staff, kids are welcome and they have a good menu.

Pizza hard to eat over cooked. Not a great vibe

It was all very tasty and not many GF pizzas on delivery I like. The topping were all pretty central. But tasty and like the chicken wings it did not last long

Friendly and prompt service, but let down by tiny, cramped toilets with no door lock and no soap available. Most of the pizzas were fantastic, but the calabrese was the smallest I remember seeing, and the sausage on it was hard as rubber.