Pizza Express in Newcastle upon Tyne

I really needed a pizza that wasn't greasy of containing too much undercooked cheese, preferring a drier, meatier and crusty version. And I got it, the American Hot, perfect. It was served with a two-for-one cocktail that was velvet in a shapely glass, Passion Fruit flavoured and accompanied by a mini-shot of prosecco, it was uplifting. Everyone who served our meal were keen, courteous and warmly welcoming. What a great experience!!

Friendly, welcoming staff, great service. Amazing pizza and other dishes. Highly recommended.

Didn’t receive my order driver didn’t call and left without delivering

Buen restaurante y personal amable. Gran gluten - elecciones libres. La comida era genial, con un buen esquema de recompensa y pagado en la aplicación, útil si tiene prisa.

Rosa was amazing service, unbelievable asset to the team. Always know we are going to have a lovely meal and even lovelier service. We have been regulars for 25 years.

Servicio asqueroso. Los vegetarianos son ciudadanos de segunda clase en Pizza Express. Una "pizza de queso" está cubierta de carne. La denuncia es contestada insultantemente. No comas aquí.

Disgusting. . Their "cheese pizza" is covered in pepperoni. No chance of money back as a vegetarian. Foul Oh and now I get a condescending reply using CAPITAL letters. . Very rude and misleading

Rebecca, our server was excellent and Marcin made us fantastic pizzas and superb garlic dough balls - thanks

Rebecca was extremely helpful, friendly and professional.

Food was lovely,and service was great.Will definitely be back ☺️

very nice food and very quick delivery

Delivery time kept changing was supposed to come at 6.45 initially but came at 7.17. Food was stone cold. Pizza had hardly any cheese on.

Had a lovely evening in pizza express tonight. This restaurant is be far my favourite pizza express in the area. Service and staff always fantastic especially a thank you to our waiter Guido.

The margherita pizza was fantastic and staff are kind

missing my main order. when tried calling restaurant clearly pretending not to hear me. Why has my food been all over my naigborhood? UP DATE YOUR SYSTEM DONT BE CHEEP.I am deleting the app and will go back paying users high prices at least I don't spoil my NIGHT

Pizza was burnt, tasted horrible

We left after not being spoken to after being seated, not given the festive menu, and loads of dirty tables, we could tell it wasn’t going to be a good experience.

Over 90 minutes late and cold. No communication or apology.

3:45pm it arrived and it was cold.

Esperas extremadamente largas entre cursos, tanto que los niños se aburren como si se quedaran sin actividades. Menús y ofertas promocionales muy engañosos y falta de explicación de las ofertas por parte del personal. Muy malas respuestas a las quejas presentadas - aunque mi queja tenía puntos muy válidos con respecto a mi experiencia Pizza Express no han hecho nada para resolver el problema y anticipar mi regreso a la sucursal. Pizza "express" - evita y lleva negocios a otro lugar que te valore como cliente

Pizzas de excelente sabor, las porciones sin embargo están lejos de ser generosas. Estaba un poco ocupado cuando visitamos, pero el servicio seguía siendo bueno y la comida llegó rápidamente. Definitivamente vale la pena probarlo.

Uno de los climas más sucios de Toons. Tan cálido y acogedor dentro de este gaff. Éramos cinco. Personal muy acogedor. Buenas pizzas. Buenos cafés. Quieres coherencia con pizza express y lo entregaron aquí. Buena relación calidad-precio. Bien hecho.

I placed a order at 7:05 and it got delivered at 9:30 and for was cold

Placed order at 4:45 expected 30-45 min Delivery. Kept changing until it got to 6:30 and I still had no food. Called pizza express they said the food had been ready for delivery. Driver came eventually and I got my food at 6:40 - Cold. (Receipt on food says the food had been ready since 5:30 for driver) Extremely annoyed - wasted my Student Voucher which is a treat on a delayed meal which is now cold.

Food was stone cold and was stood outside and driver was stationary for 10 minutes

I was appalled by how long I had to wait. I waited about 2 hours and 15 minutes. I checked the wait time and it said that someone was at the restaurant, however the restaurant said that no one was there. Will not be ordering food via Just Eat again.

waited nearly 2 hours for food called the restraunt and they claimed they had no drivers, when the food arrived it was stone cold, poor from just eat, if you don't have the drivers don't offer the service

Amazing pizzas! Wasn't a fan of the dough balls.

Visited prior to going to a gig at The Glasshouse. Friendly staff, great food and good atmosphere. This pizzeria is a favourite of ours.

The least express pizza I’ve ever had. It took over 45 minutes to get food when the restaurant was less than 50% full. Waiting start forgot to bring bill and ended up having to go up and pay.

Food was barely warm and delivery was over one and a half hours

Our waitress Grace was super lovely and helped us decide what to order. Our doughballs were especially delicious (we got a range to try), would 100% recommend!!

Service from Heidi was excellent. Food top notch. Remember to book a lot of people got turned away. And those who book and don't turn up cancel a lot of hungry people about

Lovely food and great service from Victoria!

food was lovely. victoria was great!

Great service by Victoria. Thoroughly enjoyed the meal.

Really good food grace was lovely

GRACE AND NEIL WERE WORLD CLASS!!!!! Honestly I haven’t had better service in Pizza Express EVER!!! Honestly so friendly welcoming and helpful. Generosity was unmatched! If you are ever up this way visit Eldon Square and come and say hey! You won’t regret it!!

Went into the pizza express in Eldon Square Shopping centre in Newcastle and what an incredible experience! Me and my colleague got a big take away order and Neil and Grace were friendly, welcoming, polite, professional and genuinely the nicest people I have met! I am gluten free and my colleague other allergies. They were really accommodating and explained fully what we could order! Thank you Neil and Grace

Lovely staff with extremely fast service. The meal was really delicious would definitely recommend this Pizza Express in Eldon Square. Thank you 😀

first time coming to pizza express was really happy with the service grace was fantastic and food is great

Gabriel and harry were fantastic during my daughter’s birthday party. PE Elden Square.

Great food and service by Olivia. My little boy loved it

Oliwia was super kind and helpful. Very good service given it was a Saturday at 2pm

As always, lovely staff (Lucy was really polite), great food. Thank you!

Excellent birthday party thank-you

One of the tastiest (and hottest) pizzas I've eaten. Service was excellent. Olivia was very helpful and attentive.

Great service and great food, Sebastian was very welcoming and helpful!

Pizza was cold when delivered and took a while to get delivered.

First time visiting Pizza Express, booked in advance as we were attending a concert, greeted and seated , order taken, order arrived but missing our side , we waited 15 minutes for our side order of crispy potatoes to arrive burnt (black) inedible, pizza however was really nice, slow to catch attention of staff member for the bill dont think i would return

My mum has dietary restrictions so can only have the Niçoise salad, they didn’t have any eggs which seemed weird. Staff were nice about it though. Just seems weird not to have eggs! Also portion sizes have gone down I swear

Very quiet at lunchtime, hence limited atmosphere. Staff excellent, especially with communication once they were advised I was profoundly deaf. Polenta chips excellent (and quite a treat for us). Calzone probably the best I have had, plenty of flavour, a bit on the hot side for my taste but I would order again. Lasagne okay taste-wise but lacking in texture. We will return.

Overall a good experience, well decorated with nice vibes. Accommodating and friendly staff. Gluten free options overall were good with a wide selection, however pizza was a bit of a let down, due to a lack of flavour/cheese, as well as the pricing.

Visited to take advantage of the £1 deal on pizzas - although we were seated and service was friendly, it wasn’t overly helpful. Prices for the size and quality of pizza are totally disproportionate, as well as watered down cocktails. No rush to return.

Place not busy, but took an age and a prompt for order to be taken. Other tables waiting were not being served either...When food finally arrived 'posh' salad was mostly green leaves NONE of the 2 types of tomatoes promised! Spinach Cannelloni was a white sauce wash of slop, only pizza was OK. Manager only apologised when confronted, with the excuse waitress was new (surely it her job to mentor, guide, supervise new staff!!!)...all visitors seemed to be suffering the same. GIVE IT A MISS

I've waited 2 and a half hours and rang the resteraunt. turns out the couriers steal the food. I want a FULL refund. assuming there are cameras, I will go over tomorrow and find out how this has happened. thats my full refund plus the £10 composition I used up. coincidence?!...

waited over an hour and a half for food never ever waited that long on any order. Disgraceful. I will not be ordering from here again.

Went to pizza express as it’s all very standard and you know what you are getting. Of 3 eating, 2 had to send food back (one pizza swimming in tomato sauce, and a grain bowl with no grains). Then the lunchtime offer wasn’t applied to the bill. One waitress was trying to do her job well, it’s a shame that the others just don’t seem to know how to do theirs

This is a fantastic restaurant in Eldon Square, Ellie was our waitress and she went over and above to make our evening memorable especially as it was my Grandson’s birthday - Thank you Ellie for your excellent service and attention to detail.

Had a really good service prompt, especially from Jake - food was hot tasty and it was overall enjoyable evening. Clearly previous guests haven’t felt the same way, but I can only view my own personal experience. I would have no problem going back again.

Probably the best pizza I had in the UK so far. Nice waiters as well.

Said the order was delivered but no one turned up. Called the restaurant and they said it’s just east problem. Could not get in touch with just eat and can not get a refund. Will use Uber now and will certainly never order from pizza express.

Ordered here a few months ago - the restaurant was quiet as it was early afternoon, and the restaurant, being in a shopping centre, seemed a little out of place next to a Greggs, though next to two cafes, and also because for the kind of place that I expect would open late, it doesn't seem like it would. The restaurant was very open plan, rather than sectioned - almost like burger king, though for the price I was paying, I expected much better quality. However, since I was ordering to collect, this did not bother me. The service was great, but the food was not as high quality, as compared to Durham Pizza Express.

Took ages to get food. Food was dry and not cooked well and my friend found something in her food. Worst service I have ever experienced.

If you are planning to shut down, please go ahead, this restaurant has been dragged down to the ground.. awful, food? Cold, dry and stingy

Excellent food , service and friendly staff

Very friendly driver, arrived in good time. Thank you!

When ordering food I asked about whether the burn ends pizza was spicy as I can't tolerate anything spicy - the waitress checked with the chef and told me it wasn't at all spicy. On tasting the food I actually found it quite spicy and my lips went numb. Also, I wouldn't class it as "burnt ends", just beef. Fortunately this was only half of my pizza. Nobody asked if the food was OK which should be standard practice, especially if someone has made a query while ordering. I finished my meal before my wife and someone tried to take my plate away even after I pointed out that my wife was still eating - this is really bad form for waiting. The pizzas are a good size - not too big to feel stuffed but big enough to fill you. As usual, deserts are pricey for what they are, although we did enjoy them.

10/10 service from salvatore :)

service was very slow and abrupt

Food was late as stated and also stone cold when arrived

Food good as usual but had bad experience with the seating. Back to back with another table but the back kept moving as customers on the other side moved. Not good.

Thank you for making my sons birthday so memorable. The food was amazing and the staff are fantastic. Hope you all enjoyed the little treats I dropped off for you all today.

We went there today for my sons 12th birthday had a lovely meal and they gave my son a fantastic birthday present we were so shocked thankyou hes always loved pizza express since he had a birthday present there when he was 7 xx

The food when it came was good but we waited a long time (ordered 13.39, delivered 14.10) for it and this made us late for our next appointment. The staff were polite and embarrassed at having to keep us waiting.

Here recently with 7 kids! The staff made it so easy and the food was great. Nothing was a bother and service was prompt without being pushy. Thank you 👍

my order is missing my drink, the butter for the dough balls and the salad dressing for the salad

Food was nice but nothing outstanding, to say we were one of only a few people in there the wait was very long. Service was poor, staff looked miserable and like they didn’t want to be there. The most disturbing thing however was an open Tupperware box filled with soggy prawns that looked inedible not stored in a fridge just on a counter for all customers to see.

No drinks were delivered even though paid for

I stopped by for lunch while I was at work. The restaurant was chosen by a local because he had an upcoming meeting and wanted to leave early. It was certainly fast. The taste was delicious, so I wanted to eat slowly. I think it would be convenient if it was nearby.

Went to Pizza Express Newcastle yesterday and was greeted by the staff Reece when entered. Wanted to thank for the great service while in the restaurant.

We had lasagne it tasted lovely but I think they forgot to put the mince in you could play spot the mince

Excellent experience, classic calazone is a must

Pizza has lost all the toppings

Extremely disappointed 😞 Service was absolutely appalling only plus point was food. Reasonable. Although Garlic prawn pizza was devoid of any trace of garlic. Arrived at booking time of 5.30Pm. Starters served reasonably quickly however seemingly overlooked or just missed by staff until we reminded staff. Mains eventually served at 6.30pm.

Was late, then they changed the time after an hour. It was cold when it arrived

The food was great. Very tasty and hot. Service not so much. I went on a Saturday, pre booked a table. I was running late about 10 minutes could not get an uber for trying. Tried calling the restaurant to let them know about 15 mins before my booking, called multiple times could not get through. Table was still there when i got there however we were located right near the cashier and fridges so staff constantly next to us restocking and gossiping. Ordered food at 18:00 food didnt arrive until 18:57. No one told us they were running late or food would arrive a little later than usual. If I was told it would be an hour until the pizza's would arrive i wouldn't have stayed as i had another event to go to which i was late for. Communication could be better. I had to wave a staff member down after waiting 45 minutes to ask how long it would be.

Well food was great, but the staff was horrible. She pretended like she cannot understand me when I asked to be seated at a table for two. After I repeated it 5 times, she gave us a table with a weird eyeroll. Anyway, food was good but staff was very rude

Delivery was delayed 15 minutes and food arrived cold. Wouldn’t order again.

Missing ingredients from pizza, uncut, cold

Brilliant service from the server Reece, thanks!

Excellent food. And our server Kai was so kind and thoughtful

Food was ice cold and missing one of the additional toppings I ordered. Expensive pizza, nice flavour but not worth the effort and price. Not happy at all.

I thought it was the longest waiting time I have ever had, there were only tow tables served and us. The pizza is not as expected, not worth the time nor the money.

Called here on Saturday 06/02/2024. To say the least we were very very disappointed. Requested water and a Pepperoni Pizza The water was warm and the pizza we paid £13.45 for was just not worth the money!!! I wouldn't like to say what it was really worth!!! A very dissatisfied couple who will never be going back!!

Only 4 out of 5 as it was very quiet tonight. Lovely gluten free pizza for me though. Happy belly.

Nice pizza, thinest base I have ever eaten but thoroughly enjoyed it.

We had a table booked for 8 people and upon arrival were informed that there may be a longer than normal wait for food as they were busy. Now this was a Saturday afternoon 3 weeks before Christmas in the city centre, I don't work in the hospitality industry, but I'd assume that anyone that does would also realise it would be busy and staff the restaurant accordingly. It appears there is seating for approximately 120 people, at most during the time we were in they were 70% full. So not rushed off their feet busy. We informed the staff that we had tickets booked for an event 90 minutes later, and we're assured that would be fine. Upon ordering 2 of the party wanted blackcurrant and water; there was no blackcurrant, so they settled for orange. 1 person ordered a pizza which consists of ham and olives, there were no olives, so settled on a pepperoni pizza. 30 minutes or so in, the children's starters arrived, all were enjoyed. 60 minutes in after asking if the food would be much longer as we were now getting closer to having to leave we were informed that there was no pulled pork for the special edition Christmas pizza, so obviously hadn't even started cooking it, again settled for a pepperoni pizza, we were told it would be 5 minutes. 15 minutes later our pizzas eventually arrived without any of the sides we had ordered, so after asking for them to be removed from our bill we all inhaled our pizzas and left 5 minutes after the event we were attending had started. Luckily we were allowed in, but not a very enjoyable experience rushing around. I must add, the young lady that served us was nothing but lovely, none of this was her fault, she was looking after all of the tables with a smile on her face. She was most apologetic and kept chasing our food up. The 2 other older women that appeared once to help deliver an order to a neighbouring table were anything but. The food was as expected, no complaints there. I will be at a pizza express again in the future, but probably not this one, certainly not in the near future.

Best pizza’s we’ve had here and lovely service from Sophie and the manager too :)!

Booked a table for 1:30 group of 7. Sat upstairs. Ordered food and 2 pints and three kids juice. Kids dough balls arrived after around 20 mins. Waited until 2.40 and still no food. Had to leave to be at the pantomime. No apologise. We paid for drinks £24 wow! And the lady took off the dough balls. Really put a dampener on our long awaited family day out.