Pizza Express in Lambeth

Really tasty well prepared pizza and staff are amazing extremely helpful

I made a big mistake in capping my last night in London in this restaurant. The food was great, but the service was CRAPPY. When I arrived, it took a long time for me to be entertained. I understand if it was a busy night, but no. There were plenty of empty tables. Probably they were understaffed that night. 🤷 Finally, a male server (let's call him vincent) noticed me, but he didn't play host. He just said something like, "Somebody will be with you soon." Perhaps it's not his job, but of the maître d'. 🤷 So, it's fine. After some time, I was seated and given the menu, it took them a LOOONG time to take my orders. I tried to get the attention of a server, which is vincent. And he just said," Yes, yes, yes." with an annoying tone and walked past me; he didn't take my order. Maybe it's not his area of responsibility. 🤷 Then, I waited again for so long. I was already planning to leave, but a female server (let's call her honey) at last came to take my orders. Then during my entire meal, NOBODY asked if everything's okay, how was the food, yadda-yadda. Unlike other restaurants I had been to even if it was a busy time. Take note: They were doing it to the other customers. After my main meal, I wanted to order a dessert. I tried to get honey's attention, but she just walked past me looking at somewhere else. Let's give her the benefit of the doubt. Possibly she really didn't see/hear me. In the end, a different male server took my order. When I was going to pay my bill, funnily enough, vincent gave me a damn when he previously didn't. I was so glad that I didn't need to pay for a service fee. Even if there was, I will surely pay for it, but definitely UNHAPPILY. I didn't even leave a gratuity. Why would I give a tip if I received a subar service? I sincerely hope the reason for their poor quality service is because they're undertrained, not because I was subjected to racial discrimination. I'm Asian with dominant East Asian features.

It was fab! We were greeted promptly and taken to a table that met our requests. The server was attentive and friendly and was able to answer questions about what was GF from the new Christmas menu. The atmosphere was relaxed and mature - a perfect date night! The food was fabulous, and the snowballs were incredible!

We had a fantastic experience in PizzaExpress Royal Festival Hall. The food was delicious, but what stood out the most was the kindness and exceptional service from Armir and the lovely attendant. My friend and I were in a hurry as we had a concert in just an hour, and Armir went above and beyond to ensure we received our food quickly. Their efficiency and warm hospitality made our visit truly memorable.

The manager (I believe) at this branch was extremely rude and had a horrible attitude the entire time. I ordered a takeaway and she made me wait for so long, leaving my pizza box open in front of her the entire time until the pizza became cold, and even then, she refused to give it to me. I was there from 10.15pm. I also ordered a 2Good2Go, which gave me a collection time of 10.30pm. I spent 20 minutes waiting for her to give me my order, only for her to inform me that she doesn't have anything for me yet, and that I need to come back at 11pm, because for her "collection always starts at 11pm". I went to wait in front of london eye until it was time. When I came back for my collection AGAIN, she informed me that she threw away all the food so she has nothing to give me AGAIN. AFTER I HAD ALREADY PAID AND SPENT 1 HOUR WAITING!!! I used to enjoy going to PizzaExpress, but I will DEFINITELY NOT be going back to that branch, nor will I be recommending it to anyone. It is extremely unfortunate that I was treated so horribly and her unprofessional attitude was absolutely disgusting. THE STAFF WAS EATING WHILE COOKING! HOW DISGUSTING IS THAT!

Pizza ,service and when they know my friend it's my friend's birthday they secretly bring slices of cake and candles, a very sweet touch.

I went in on my lunch break and was seating immediately, and was provided with excellent service by Paolo. He talked to me about offers and helped me to have an enjoyable affordable meal. The food came very quickly and was very good. Overall great experience. Will make the most of their deals again.

Haven't been to a PE for around a year or so, but it's still as decent and good value as always. However, what's happened to the Diavolo pizza and the big square one ? More often than not, they were my pizza of choice: now not there... And not that impressed by the 'new' style coleslaw. Other than that, highly recommended.

The food and service is great here and its nicely tucked downstairs so you can get away from the hustle and bustle. They also space the tables away from each other so gives a sense of some privacy in a big restaurant. The only downside is the lighting which is at best weird and at worst really distracting depending on where you get sat.

Szabina was great and we had a lovely dinner!

Amazing service by Paulo. But the management is so rubbish. They have no control of the place. Under staffed. Staff are stretched so thin

Pizza Express is one of our go to family restaurants as our neurodiverse son knows what to expect. Ended up here on our first night in London just after 6pm and the restaurant was under half full so we were hopeful of a walk in. We waited to be seated, only to be ignored by 5 or 6 staff coming to and from the bar. Even if they weren’t seating people, a token eye contact and “someone will be with you shortly” wouldn’t have hurt. The person who did eventually come over had also similarly ignored us for around 10 mins - had we not had our son with us and been hungry I’d have already walked away by that point. We were then greeted by a very snotty attitude as we hadn’t booked, and over a half hour wait for a table. I commented that the restaurant was under half full, and we’d probably be finished and out really quickly, but just got a “sorry we’re fully booked” At this point my son was in tears, but we weren’t going to bother hanging around for a table with that welcome. Thankfully Gourmet pizza further down towards Blackfriars welcomed us with open arms, despite being way more busy than PE was. Unfortunately that’s lost us as a Pizza Express customer for the foreseeable future- my son will both remember this for a long time, and refuses to go to Pizza Express again.

Restaurant 200m from Eagle Eye. Quite pleasant. We had to wait a long time before someone came to ask about the order. Average pizza, but it all depends on what you like. We like typically Italian pizza, and this one is completely different. Prices are not low - normal for London. Toilets are cramped and a bit dirty. It would be nice to clean up more often. The service was nice and helpful.

Debora was extremely helpful and made our experience amazing. Would definitely recommend!

Debora was extremely helpful and really welcoming. She is a credit to this pizza express!!!

amazing staff and atmosphere! Debra specifically was a breath of fresh air, and very helpful!🩷

I came here with a group of friends and we were served by Deborah who was brilliant! She was so lovely and helped us with some spillages. :)

Debora was extremely welcoming and helpful, definitely recommend

Didn't get any service after sitting there so had to leave!

Good service, lots of tables and choice. Can’t really go wrong. Toilets need to be cleaner and bigger space.

Very sad with how bad the service was. I worked here years ago, the service used to be what it prided itself on. It was slow, inattentive and not effective. Very disappointing

Excellent customer service. Delivered food quickly and was friendly

What a nice place - the service was great, very quick and efficient, the food was fresh and in generous portions, and we were left to eat at our own pace without being hassled (we stayed for ages chatting, had a pleasant and leisurely meal). the waiter (I think his name is Servet) was a true gent, really friendly and accommodating. Definitely a place to return to

Great experience, busy and vibrant place, we have been welcomed and we got a table very fast, food arrived in time, looked and tasted delicious, definitely recommend the place when in town.

Great food and good service always! Highly recommended!

Don't order the malbec. The pizzas were good, we got the special offer where you buy a Romana and get a second for just 2.95. worst was the malbec red wine. It was disgusting and spoilt and otherwise nice meal

Honestly was not great at all. The manager was extremely rude to the customers and to her colleagues. We were very upset and even heard several other tables complaining about the customer service with this manager in particular. I would like to note that some of the other servers were really good, it was just the manager that was rude. Food came late, we were told to wait at the door for 20 minutes by manager only to be let in after a couple of minutes by another member of staff. We waited over 30 minutes for the food and ended up late to where we needed to go after. If you’re in a rush, would not recommend - particularly because it was completely empty when we went.

Amazing atmosphere and service!

The pizzas didn't have much topping. One pizza was burnt on the edges and on another the onion and pepper was barely cooked. The brownie was good, but small. The sundae was fine, but nothing special. £8 for desserts seemed a bit pricey. It was very quiet when we arrived at 4:30pm on a Wednesday, but it soon filled up, mostly with young families.

we were very happy with justiana's service. we had a great service, delicious food and chat&banter&jokes with very friendly staff. i would highly recommend this place to anyone who is looking for a place in the area.

Tried to do a walk in at Pizza Express on the Southbank at around 18:00 on a Wednesday evening - apparently they were too busy to set the two us…..(see photo)

I almost never write restaurant reviews, but we met a waiter there who had to be recognized publicly. Jakub was his name and he was phenomenal!! Thank you , Jakub , definitely I will come back !

It was a busy evening last night. Still service was exceptional and relatively quick. Team including waitress and managers handled our orders professionally with requests. Atmosphere was chilled and enjoyable experience.

A challenging lunch with many customers arriving at the same time (12.30) . The kitchen clearly became backed up, the manager Winston stepped in calmly, assertively and with great leadership skills making sure customers were kept well informed. I really can't commend him enough. We travelled from the south coast for our daughters degree graduation at the Festival Hall, lovely lunch

Having previously dined here an been happy we returned last night, This time we waited 15 minutes to even be acknowledged and seated, the man with the blond hair seating people is extremely rude with absolutely no people skills. When we were finally acknowledged with a huge queue behind us, his words were ‘ we have no tables for 7 people so you’ll have to wait, we have tables for 2 people only.. NEXT!! ‘ and then completely ignored us. The rest of the staff were very friendly but this man really shouldn’t be front of house.

Pizzas are fine but not particularly authentic or exciting. Probably better Italians around but nothing wrong with this one

This place is appauling. Avoid at all cost. Service is very bad, very slow, not efficient, cold food, would NEVER return to this branch. Avoid avoid avoid

In the past Pizza Express could be relied on for a satisfactory meal & in fact I have been to this branch before when on the Southbank. It has gone totally downhill. We had the Prawn Peperonata - this bore no resemblance to the picture on the website (which I have looked at subsequently) - no lemon/fresh parsley. I doubt if the ingredients cost more than a couple of pounds at most - it was tasteless. We had to wait a good time for the order to be taken & even longer (around 20 minutes) for the food to arrive. We then had to ask for parmesan which then came in a tiny dish so we had to ask for more. No black pepper. We were offered dessert but declined - not wanting to waste any more money. Getting the bill proved difficult. I asked for it but after about 6 minutes we got up & went to a desk to ask for it again. No receipt given or offered.

Very tasty food 😋 A very nice service who always has jokes in store😂 Great children's menu.

Lasagna Lasagna Lasagna No one exceeds it The most delicious lasagna in Britain. Every time I come, I have to go

The restaurant appeared well presented when we arrived and fairly quiet we were eating as a family of 4 with two children. Everything appeared to go well until we ordered. Our children had starters as part of the kids menu however we only had mains. In previous visits to other pizza expresses the children are usually served their starter given that its only some dough balls and veg very quickly. The service was really slow and it was noted there appeared to be food going back and forth at surrounding tables as if orders were mixed up. After a long wait the waitress brought the two adult mains across , and still the children had no starter. When we queried it she basically snubbed us and walked off to speak to someone . Another female came across asking what the problem was and we said the children had no starters , the fact our mains had arrived was not great as we had planned to eat as a family. No apology. The childrens starters suddenly arrived and then the original waitress appeared with their main also and was attempting to fill our table with all the courses. We complained and said their food would be cold putting it out in one go she was furious looking and attempted to walk off until my husband collared her and made them take everything back till they finished the starter. The children finished their starter and the mains came back . Could hear numerous other customers also complaining of service No apologies offered , the food was as expected for pizza express and was close to tourist attractions which suited at the time . However service was really poor there appeared only one young male member of staff who was bothered about customers. The two female members of staff who brought our food should not be in the industry

The restaurant appeared well presented when we arrived and fairly quiet we were eating as a family of 4 with two children. Everything appeared to go well until we ordered. Our children had starters as part of the kids menu however we only had mains. In previous visits to other pizza expresses the children are usually served their starter given that its only some dough balls and veg very quickly. The service was really slow and it was noted there appeared to be food going back and forth at surrounding tables as if orders were mixed up. After a long wait the waitress brought the two adult mains across , and still the children had no starter. When we queried it she basically snubbed us and walked off to speak to someone . Another female came across asking what the problem was and we said the children had no starters , the fact our mains had arrived was not great as we had planned to eat as a family. No apology. The childrens starters suddenly arrived and then the original waitress appeared with their main also and was attempting to fill our table with all the courses. We complained and said their food would be cold putting it out in one go she was furious looking and attempted to walk off until my husband collared her and made them take everything back till they finished the starter. The children finished their starter and the mains came back . Could hear numerous other customers also complaining of service No apologies offered , the food was as expected for pizza express and was close to tourist attractions which suited at the time . However service was really poor there appeared only one young male member of staff who was bothered about customers. The two female members of staff who brought our food should not be in the industry

Always reliable, good service, delicious and well-priced.

Just finished eating here... Some context It's currently 29 degrees, we're a family of 4 with a sleeping 2 year old. My wife asked for a cooler, quieter part of the restaurant to allow my son to sleep. The half that fitted that description was apparently booked for a table of 50. (🤔) The next best option it would seem was to seat us under a speaker in direct sunlight. We asked if there was somewhere else, she said no (The restaurant was 3/4 empty) I decided to shift a load of tables so we weren't in direct sunlight at which point our waiter saw and realised the obvious problem and moved us to a table the host had said we couldn't have. I wish I got the waiters name as he was the only thing saving this from a 1 star review. On exit 90 minutes later, to nobody's suprise, no table of 50 had arrived. I said that in future, please have the same consideration for young families as your lovely waiter did. I was told the same nonsense, a booking of 50 was coming. I'd love to live in a world where small children were put before financial gain, especially fictional. That is not the case in this restaurant.

For a large pizza chain, the truth is that it is very good, the flavor and quality of the ingredients are great.

A great meal which catered for my gluten intolerance! Thanks Anna and Paulo for all your help

We visited here on a Monday around 6pm, wasn’t too busy so didn’t have to wait long for a table. Our waiter was lovely and checked on us throughout the meal. We went straight in with the pizzas, all of which were cooked perfectly and were delicious. the favourite was the BBQ Burnt Ends Pizza so would definitely suggest a try! We finished it off with a Biscoff ice cream sundae which was a lovely sweet treat. We have been here many times and always had a good experience with the welcoming staff. Look forward to coming again soon!

Came here with a friend the other day for lunch and it went from empty to heaving in about 15 mins! The staff were really busy, which ended up causing a minor mix-up in our order. Anna, who served us, apologised at the end of our meal and gave us a discount to make up for it, without prompting. Great customer service - look forward to coming back 😀

Waited 10 minutes for a table in a basically empty restaurant but was ignored by staff

Had a fantastic date here and the food was gorgeous ambience 10/10 and the staff omg they were wonderful a big thanks to manager Marlon and Daniel the waiter was so kind attentive funny and they really made our date super special! If I could give you an award I would ! Thanks pizzaexpress for a wonderful time xx

Claudio served us on Saturday night and he was extremely attentive and helpful. The pizzas were fantastic!

Claudio was outstanding and so helpful and friendly. Thank you soooo much. He was kind to find our classic Soho Pizza x

Food was fine, service was very slow, had to wait ages to be greeted at the front desk, too busy standing around chatting to each other.

PIZZA EXPRESS - Worst place in London. 1. A very rude waiter serving 3 (three) tables outside, "the manager's assistant" by God's grace. Zero interest in customers. He treated us with strong "prejudice"! 2. There is no way you can enter a restaurant with a dog of any size, even a small Pinscher. Of course, using "company policy" as a cover. No discussion, either you sit outside and we treat you like homeless people, and we'll even try not to see you... or you leave the bar! 3. We were with children and parents-in-law, older people, after a day full of sightseeing, emotions and fatigue - we wanted to sit somewhere nice and eat tasty food. NOTHING OF THAT! The staff divided us, children inside, and let someone stay outside with the dog and maybe we will serve you. INCAPABLE!!! We promised the children pizza, they were hungry so we decided to stay. MISTAKE!!! 4. The waiter outside, at the table next to him, almost burst into tears as he was serving other English guests... to his wife and mother-in-law, turned out to be a total grump who did not want to clear the table of the dishes left behind for over 40 minutes. Another waiter inside, who served me with my father-in-law and children - a golden man who tried to help, arrange something, talk sharply with a colleague from outside and with the manager... But in the end, the pizza ordered for the ladies outside arrived after we and the children had already eaten and we left the place because: "the waiter from the garden made a mistake... poor thing... and gave the order to another table. Sorry". End of quote. 5. In the end, we got a 20% discount, coffee and tea for the ladies outside because it was raining and it was 15 degrees!!! EMBARRASSING! 6. The food is well below average! The best of all was the picante olive oil. The pizza is about 25 cm in diameter and it takes as much distance from an Italian one as from London to Rome! 7. Impressions - terrible! Unacceptable behavior! Dry, soulless and untrue English "sorry" - embarrassing, automatic, even industrial-corporate. It was supposed to be a nice family evening - what emerged was the English cold, rain/tears and humanity that may exist but beneath the deepest layer of London fog. WE DEFINITELY DO NOT RECOMMEND THIS PLACE! Too bad London… Pity… Thanks to such people, pubs and places, you leave sad memories. The intolerance of people with dogs in this city, unfortunately, closed the door to us not only in this place. Are you really that comfortable, modern, clean and correct? Come to us, we will show you what Polish hospitality is... Come… Oh, no, I forgot... you are already coming to us! Especially to Krakow, where you show your "culture" brilliantly🤦‍♂️

Sannija was our waiter she was the best

Went at about 22:30 when most other restaurants in the area were shut, and received good food and service.

Service is excellent. Manager Anna took very good care of us

There was a group of about 40 middle school students and teachers out front as we approached the restaurant. My first thought was, uh oh, I hope we don't have to wait too long for a table. Nope... this place was huge. It looked modern and clean. Our server looked a little stressed because he said he unexpectedly had a huge group to serve, so we made sure to put our whole order in before he got to them. This place definitely caters to kids. They have a kids' menu with cups filled with colored pencils. They also had a good deal for a kids' meal: app, main, and dessert. The app was the dough balls, which was a plate of four round bread, butter, cucumber, and Thompson tomatoes. His main was an American pizza (pepperoni pizza), which was large enough for him. For dessert, he chose the brownie, which was pretty small. My first drink was Raspberry Cosmo Spritz. It tasted like Sprite. I asked to switch to something else, so I got a margarita. That was also awful. If you get a drink here, you'd be better off with beer. The calamari we ordered was like onion rings; lots of bread. The Padana pizza was pretty good.

The pizza is nice, but I had to ask them to cut for me into pieces. I don’t know if it’s the norm here in London, but I was surprised that it wasn’t already cut into slices. Overall chill place to hangout in. Got those bread appetizer dough, but I personally wasn’t a big fan.

A great place, delicious food and very nice waiters.

Good size pizza, great service. I was pleasantly surprised by the atmosphere after at first expecting it to be a little claustrophobic due to there being a lot of seats close together and it being on the lower ground. We were sat near the window and it didn’t feel crowded at all.

The atmosphere was brilliant. Mia was an excellent server, always checking in at the right times. The chef miles or trystan even came out with part of the dish that was missing and apologised but we had a laugh and he was amazing about it! Couldn’t of asked for a better experience

Me and my family visit pizza express on a Saturday evening, we come in the restaurant and a kind waitress was welcoming us. We then ordered our food but our food took very long. We noticed something as we were waiting for our food, the manager of the restaurant was ringing a bell for some strange reason and as she was doing this her team was busy serving the other customers and I found that very weird and rude. When our food arrived our food was cold and stale and me and my family were very upset. And as the manager was sitting there ringing the bell she could’ve served the food.

Clemmy made our experience special. Thank you.

The 6 of us were serviced by clemmy and he was very nice and efficient. Thank you so much clemmy!

Great kids friendly pizza restaurant. Good service and the food was great. But the portions were quite small

Paulo gave us the best customer service we've had in years, despite tackling an extremely busy restaurant! He made us feel special and was an absolute joy, truly unforgettable! Thanks Paulo! Our food was also delicious and very fresh, so a great time all round.

The food was delicious, as long as the service. Igkli was very charismatic and professional. Would definitely recommend other people to go.

Went there to celebrate my dads birthday and our food was fast and amazing, and our waiter Igkli was simply the best! The manager was visible and even took pictures of us!

Amazing food, amazing service, manager was visitor always coming to the table. Food was stunning, atmosphere was amazing. Our service provided by Igkli very professional and friendly. Thank you 😊👍

I had the best experience yesterday at this pizza express , our waitress Justiana was amazing and really friendly , she had quick service and made the experience better . The food was really delicious and came quick.

Winston IS THE BEST!!! He made us feel so welcome. He was sooo kind. Best service we’ve had in a while!!!! Give him a BONUS PLEASE. And Winston … we love you!! Thank you x

Had an enjoyable meal with friends. Staff are attentive and friendly. Thank you to our wonderful waitress Szabina for great customer service.

Love Pizza Express pizzas. Quick bite after the theatre. Not very busy but was told only one waiter was on. The others came on at 5pm. Took a while to get order in. Pizzas were lovely but very hard to cut. Not sure if that was th3 base or the blunt cutlery. Used the pizza cutter but ended up just tearing it to pieces! Used Tesco Clubcard points towards the total cost so happy. Waiter and service was fine.

Love Pizza Express pizzas. Quick bite after the theatre. Not very busy but was told only one waiter was on. The others came on at 5pm. Took a while to get order in. Pizzas were lovely but very hard to cut. Not sure if that was th3 base or the blunt cutlery. Used the pizza cutter but ended up just tearing it to pieces! Used Tesco Clubcard points towards the total cost so happy. Waiter and service was fine.

Had a great experience at this restaurant today. We ordered a pizza by mistake, and the pizza was already ready when we realised that. But Paulo Nunes who was serving us was very kind and agreed to swap it for another pizza that would work for us. Very positive experience, and me and the family was very happy.

Great meal tonight at Pizza Express, Royal Festival Hall. Superb service from Paulo and his colleagues.

Justiana and Anna at the Royal Festival Hall restaurant were exceptional. Their hospitality and welcome made our large group booking go so smoothly and it was the best service I have ever received. Justiana was incredibly patient and friendly when helping to distribute the food to the children. In the lead up to the event, Anna and the staff were most helpful in organising our pre order and sorting the financial side. I would highly recommend the team at Royal Festival Hall - outstanding quality service and they went above and beyond. Thank you for making our visit so easy - we had a fantastic time and look forward to visiting again when we’re next in London. Olivia

I normally love this pizza express so went to get a TooGoodToGo bag and it was the worst I’ve ever had. 8 dough balls, a bread and a drink. Surely they can do better - there wasn’t even the delicious garlic butter for the dough balls! Not impressed and defo off putting !

Beautiful restaurant, food was really tasty. Highly recommended branch

I went on Saturday, I was served by waitress in the name Justiana, she was an amazing, polite girl and offered me excellent service. She ensured we were comfortable and had one of the best experiences!!

I went on Saturday and had the best experience. We were served by Justiana who was very polite and made sure we had everything we needed at all times. She is a great asset to the restaurant and one of the best waitresses. The atmosphere and service was 10/10!!

Great service! Ask for Albi, he's brilliant!

Excellent service From Albi. Staff were very polite and assisted to all Needs. Would Definitely come here again. Food is Amazing, 10/10.

Albi was great , he ensured we was comfortable in seating and provided us with enough space for pushchair. He had such a positive attitude and made us feel welcome!

Very good pizzas and pastas, great restaurant, very pleasant staff… Nothing to say!!

We had dinner and the staff was very helpful; they were interested in our food restrictions; when we choose something from the menu they told us about the ingridients and informed us. if i visit london again i would love to come here again

Regular visitor. Staff are very friendly and even those not serving us greet us. Prompt service and food arrives quickly.

I didn't expect much from the place but I loved the taste and the prices were very good.

Good location behind the Royal Threatre but arrive early in you are attending a show. The restaurant was very busy for a wet wednesday night. We waited around 30 minutes for our order to be taken and then a further 60 minutes for food. Our waiter was very apologetic as he over heard our children moaning about being hungry on several occasions. Same good food just slow slow slow service. We ordered the kids dessert while we were still eating.

The service was dreadful. We waited for a while to be acknowledged at the welcome desk, with some staff actively avoiding us. Then when someone took us to a table, they didn't say a word to us, and walked off without saying anything. My partner was seated at a bench and opposite that I should have been seated. One problem - I didn't have a chair to sit in!! So I ended up having to go and get myself a chair, carry it to my table and then sit down. Service was slow, but the food was good. The restaurant was only perhaps half full, so no excuse for us feeling ignored. Turned up with our mains before starters were finished or cleared. I once again had to get up and find my own cutlery for my main course before it went cold. The person who appeared to be the manager was clearly rude to his staff, and shouted across the restaurant at some of them in a forceful way. This wasn't enjoyable for us but also probably goes some way to explain why the rest of the staff seemed so miserable and as if they didn't want to be there. The food was good, but otherwise the experience was very poor.

The service was dreadful. We waited for a while to be acknowledged at the welcome desk, with some staff actively avoiding us. Then when someone took us to a table, they didn't say a word to us, and walked off without saying anything. My partner was seated at a bench and opposite that I should have been seated. One problem - I didn't have a chair to sit in!! So I ended up having to go and get myself a chair, carry it to my table and then sit down. Service was slow, but the food was good. The restaurant was only perhaps half full, so no excuse for us feeling ignored. Turned up with our mains before starters were finished or cleared. I once again had to get up and find my own cutlery for my main course before it went cold. The person who appeared to be the manager was clearly rude to his staff, and shouted across the restaurant at some of them in a forceful way. This wasn't enjoyable for us but also probably goes some way to explain why the rest of the staff seemed so miserable and as if they didn't want to be there. The food was good, but otherwise the experience was very poor.

Grate service with amazing team.

Best for kids!!!! YUMMY food !!! The service was absolutely amazing !the staff were so so nice !! we came as a large group with kids and the chef was interactive with them giving them to play with pizza dough.the server was so nice and it was just fun and tasted really good! Everything was great and I will definitely come here again!

I think the south bank branch of Pizza Express is my favourite. The best GF pizzas in town and the staff are always pleasant and efficient. However this time they surpassed themselves. Yesterday I accidentally left my mobile phone behind. When I went back some three hours later the manager had not only put it in the office for safety but had put it to charge as the battery was very low 🙌

Staff were lovely and gave us prompt service, seat was comfortable. Lighting was soft and music quiet.. In fact the perfect ambiance for dining. However, the issue for us was the quality of the food, especially the pizzas. The classic base pizza we ordered was piping hot but had no crispiness, like you'd expect from oven baked pizza, and it was bland and floppy (like a cheap microwave pizza).. It lacked flavour somehow. Reminded me of a supermarket value range. The Romano base pizza was very dry when it arrived, lacked toppings and had lots of dry gaps, not enough cheese, but it did have a crispy base. Neither had any herbs or touches of quality. The chicken salad was acceptable, but again a bit bland, dry and needed more dressing.. And was a bit small for a main course. All three meals in fact were disappointing and left us unsatisfied. We expected more from Pizza Express. Additionally we were not offered any olive oil, chilli oil parmesan or black pepper (the usual you expect with an Italian meal). Everything felt cheap, cutback and lacking in quantity. Have honestly had better pizza at Wetherspoons!

Booked a table for two. When we arrived, nobody was at the desk and had to wait five minutes to be seated. When seated, we waited 20 minutes and couldn’t get anyone to serve. Asked the waitress 2-3 times if we could order. Each time, she was too busy. Ruined the evening as we had no time to get dinner before the theatre. Will never eat at this dreadful chain again.

Very efficient and friendly with excellent service, good food and a pleasant experience pre-theatre.

Waiter was friendly and food was OK however my son, who is 1, is very poorly with a gastro bug picked up from your dirty highchairs. Please please disinfect them correctly and wipe tables properly.

Had an okay experience here. Our waiter middle aged tall man was rude and made comments about only having desert(which we are entitled to)he also insulted us when we said we wanted to share. This made us feel extremely uncomfortable and is disappointing to hear such comments. We won’t be returning again.