Pizza Express in Lambeth

Pizza Express is one of our go to family restaurants as our neurodiverse son knows what to expect. Ended up here on our first night in London just after 6pm and the restaurant was under half full so we were hopeful of a walk in. We waited to be seated, only to be ignored by 5 or 6 staff coming to and from the bar. Even if they weren’t seating people, a token eye contact and “someone will be with you shortly” wouldn’t have hurt. The person who did eventually come over had also similarly ignored us for around 10 mins - had we not had our son with us and been hungry I’d have already walked away by that point. We were then greeted by a very snotty attitude as we hadn’t booked, and over a half hour wait for a table. I commented that the restaurant was under half full, and we’d probably be finished and out really quickly, but just got a “sorry we’re fully booked” At this point my son was in tears, but we weren’t going to bother hanging around for a table with that welcome. Thankfully Gourmet pizza further down towards Blackfriars welcomed us with open arms, despite being way more busy than PE was. Unfortunately that’s lost us as a Pizza Express customer for the foreseeable future- my son will both remember this for a long time, and refuses to go to Pizza Express again.

What a nice place - the service was great, very quick and efficient, the food was fresh and in generous portions, and we were left to eat at our own pace without being hassled (we stayed for ages chatting, had a pleasant and leisurely meal). the waiter (I think his name is Servet) was a true gent, really friendly and accommodating. Definitely a place to return to

Don't order the malbec. The pizzas were good, we got the special offer where you buy a Romana and get a second for just 2.95. worst was the malbec red wine. It was disgusting and spoilt and otherwise nice meal

Honestly was not great at all. The manager was extremely rude to the customers and to her colleagues. We were very upset and even heard several other tables complaining about the customer service with this manager in particular. I would like to note that some of the other servers were really good, it was just the manager that was rude. Food came late, we were told to wait at the door for 20 minutes by manager only to be let in after a couple of minutes by another member of staff. We waited over 30 minutes for the food and ended up late to where we needed to go after. If you’re in a rush, would not recommend - particularly because it was completely empty when we went.

Amazing atmosphere and service!

The pizzas didn't have much topping. One pizza was burnt on the edges and on another the onion and pepper was barely cooked. The brownie was good, but small. The sundae was fine, but nothing special. £8 for desserts seemed a bit pricey. It was very quiet when we arrived at 4:30pm on a Wednesday, but it soon filled up, mostly with young families.

we were very happy with justiana's service. we had a great service, delicious food and chat&banter&jokes with very friendly staff. i would highly recommend this place to anyone who is looking for a place in the area.

Tried to do a walk in at Pizza Express on the Southbank at around 18:00 on a Wednesday evening - apparently they were too busy to set the two us…..(see photo)

I almost never write restaurant reviews, but we met a waiter there who had to be recognized publicly. Jakub was his name and he was phenomenal!! Thank you , Jakub , definitely I will come back !

A challenging lunch with many customers arriving at the same time (12.30) . The kitchen clearly became backed up, the manager Winston stepped in calmly, assertively and with great leadership skills making sure customers were kept well informed. I really can't commend him enough. We travelled from the south coast for our daughters degree graduation at the Festival Hall, lovely lunch

It was a busy evening last night. Still service was exceptional and relatively quick. Team including waitress and managers handled our orders professionally with requests. Atmosphere was chilled and enjoyable experience.

Having previously dined here an been happy we returned last night, This time we waited 15 minutes to even be acknowledged and seated, the man with the blond hair seating people is extremely rude with absolutely no people skills. When we were finally acknowledged with a huge queue behind us, his words were ‘ we have no tables for 7 people so you’ll have to wait, we have tables for 2 people only.. NEXT!! ‘ and then completely ignored us. The rest of the staff were very friendly but this man really shouldn’t be front of house.

Pizzas are fine but not particularly authentic or exciting. Probably better Italians around but nothing wrong with this one

This place is appauling. Avoid at all cost. Service is very bad, very slow, not efficient, cold food, would NEVER return to this branch. Avoid avoid avoid

In the past Pizza Express could be relied on for a satisfactory meal & in fact I have been to this branch before when on the Southbank. It has gone totally downhill. We had the Prawn Peperonata - this bore no resemblance to the picture on the website (which I have looked at subsequently) - no lemon/fresh parsley. I doubt if the ingredients cost more than a couple of pounds at most - it was tasteless. We had to wait a good time for the order to be taken & even longer (around 20 minutes) for the food to arrive. We then had to ask for parmesan which then came in a tiny dish so we had to ask for more. No black pepper. We were offered dessert but declined - not wanting to waste any more money. Getting the bill proved difficult. I asked for it but after about 6 minutes we got up & went to a desk to ask for it again. No receipt given or offered.

Very tasty food 😋 A very nice service who always has jokes in store😂 Great children's menu.

Lasagna Lasagna Lasagna No one exceeds it The most delicious lasagna in Britain. Every time I come, I have to go

The restaurant appeared well presented when we arrived and fairly quiet we were eating as a family of 4 with two children. Everything appeared to go well until we ordered. Our children had starters as part of the kids menu however we only had mains. In previous visits to other pizza expresses the children are usually served their starter given that its only some dough balls and veg very quickly. The service was really slow and it was noted there appeared to be food going back and forth at surrounding tables as if orders were mixed up. After a long wait the waitress brought the two adult mains across , and still the children had no starter. When we queried it she basically snubbed us and walked off to speak to someone . Another female came across asking what the problem was and we said the children had no starters , the fact our mains had arrived was not great as we had planned to eat as a family. No apology. The childrens starters suddenly arrived and then the original waitress appeared with their main also and was attempting to fill our table with all the courses. We complained and said their food would be cold putting it out in one go she was furious looking and attempted to walk off until my husband collared her and made them take everything back till they finished the starter. The children finished their starter and the mains came back . Could hear numerous other customers also complaining of service No apologies offered , the food was as expected for pizza express and was close to tourist attractions which suited at the time . However service was really poor there appeared only one young male member of staff who was bothered about customers. The two female members of staff who brought our food should not be in the industry

The restaurant appeared well presented when we arrived and fairly quiet we were eating as a family of 4 with two children. Everything appeared to go well until we ordered. Our children had starters as part of the kids menu however we only had mains. In previous visits to other pizza expresses the children are usually served their starter given that its only some dough balls and veg very quickly. The service was really slow and it was noted there appeared to be food going back and forth at surrounding tables as if orders were mixed up. After a long wait the waitress brought the two adult mains across , and still the children had no starter. When we queried it she basically snubbed us and walked off to speak to someone . Another female came across asking what the problem was and we said the children had no starters , the fact our mains had arrived was not great as we had planned to eat as a family. No apology. The childrens starters suddenly arrived and then the original waitress appeared with their main also and was attempting to fill our table with all the courses. We complained and said their food would be cold putting it out in one go she was furious looking and attempted to walk off until my husband collared her and made them take everything back till they finished the starter. The children finished their starter and the mains came back . Could hear numerous other customers also complaining of service No apologies offered , the food was as expected for pizza express and was close to tourist attractions which suited at the time . However service was really poor there appeared only one young male member of staff who was bothered about customers. The two female members of staff who brought our food should not be in the industry

Always reliable, good service, delicious and well-priced.

Just finished eating here... Some context It's currently 29 degrees, we're a family of 4 with a sleeping 2 year old. My wife asked for a cooler, quieter part of the restaurant to allow my son to sleep. The half that fitted that description was apparently booked for a table of 50. (🤔) The next best option it would seem was to seat us under a speaker in direct sunlight. We asked if there was somewhere else, she said no (The restaurant was 3/4 empty) I decided to shift a load of tables so we weren't in direct sunlight at which point our waiter saw and realised the obvious problem and moved us to a table the host had said we couldn't have. I wish I got the waiters name as he was the only thing saving this from a 1 star review. On exit 90 minutes later, to nobody's suprise, no table of 50 had arrived. I said that in future, please have the same consideration for young families as your lovely waiter did. I was told the same nonsense, a booking of 50 was coming. I'd love to live in a world where small children were put before financial gain, especially fictional. That is not the case in this restaurant.

For a large pizza chain, the truth is that it is very good, the flavor and quality of the ingredients are great.

A great meal which catered for my gluten intolerance! Thanks Anna and Paulo for all your help

We visited here on a Monday around 6pm, wasn’t too busy so didn’t have to wait long for a table. Our waiter was lovely and checked on us throughout the meal. We went straight in with the pizzas, all of which were cooked perfectly and were delicious. the favourite was the BBQ Burnt Ends Pizza so would definitely suggest a try! We finished it off with a Biscoff ice cream sundae which was a lovely sweet treat. We have been here many times and always had a good experience with the welcoming staff. Look forward to coming again soon!

Came here with a friend the other day for lunch and it went from empty to heaving in about 15 mins! The staff were really busy, which ended up causing a minor mix-up in our order. Anna, who served us, apologised at the end of our meal and gave us a discount to make up for it, without prompting. Great customer service - look forward to coming back 😀

Waited 10 minutes for a table in a basically empty restaurant but was ignored by staff

Had a fantastic date here and the food was gorgeous ambience 10/10 and the staff omg they were wonderful a big thanks to manager Marlon and Daniel the waiter was so kind attentive funny and they really made our date super special! If I could give you an award I would ! Thanks pizzaexpress for a wonderful time xx

Claudio was outstanding and so helpful and friendly. Thank you soooo much. He was kind to find our classic Soho Pizza x

Claudio served us on Saturday night and he was extremely attentive and helpful. The pizzas were fantastic!

Food was fine, service was very slow, had to wait ages to be greeted at the front desk, too busy standing around chatting to each other.

Sannija was our waiter she was the best

PIZZA EXPRESS - Worst place in London. 1. A very rude waiter serving 3 (three) tables outside, "the manager's assistant" by God's grace. Zero interest in customers. He treated us with strong "prejudice"! 2. There is no way you can enter a restaurant with a dog of any size, even a small Pinscher. Of course, using "company policy" as a cover. No discussion, either you sit outside and we treat you like homeless people, and we'll even try not to see you... or you leave the bar! 3. We were with children and parents-in-law, older people, after a day full of sightseeing, emotions and fatigue - we wanted to sit somewhere nice and eat tasty food. NOTHING OF THAT! The staff divided us, children inside, and let someone stay outside with the dog and maybe we will serve you. INCAPABLE!!! We promised the children pizza, they were hungry so we decided to stay. MISTAKE!!! 4. The waiter outside, at the table next to him, almost burst into tears as he was serving other English guests... to his wife and mother-in-law, turned out to be a total grump who did not want to clear the table of the dishes left behind for over 40 minutes. Another waiter inside, who served me with my father-in-law and children - a golden man who tried to help, arrange something, talk sharply with a colleague from outside and with the manager... But in the end, the pizza ordered for the ladies outside arrived after we and the children had already eaten and we left the place because: "the waiter from the garden made a mistake... poor thing... and gave the order to another table. Sorry". End of quote. 5. In the end, we got a 20% discount, coffee and tea for the ladies outside because it was raining and it was 15 degrees!!! EMBARRASSING! 6. The food is well below average! The best of all was the picante olive oil. The pizza is about 25 cm in diameter and it takes as much distance from an Italian one as from London to Rome! 7. Impressions - terrible! Unacceptable behavior! Dry, soulless and untrue English "sorry" - embarrassing, automatic, even industrial-corporate. It was supposed to be a nice family evening - what emerged was the English cold, rain/tears and humanity that may exist but beneath the deepest layer of London fog. WE DEFINITELY DO NOT RECOMMEND THIS PLACE! Too bad London… Pity… Thanks to such people, pubs and places, you leave sad memories. The intolerance of people with dogs in this city, unfortunately, closed the door to us not only in this place. Are you really that comfortable, modern, clean and correct? Come to us, we will show you what Polish hospitality is... Come… Oh, no, I forgot... you are already coming to us! Especially to Krakow, where you show your "culture" brilliantly🤦‍♂️

Went at about 22:30 when most other restaurants in the area were shut, and received good food and service.

Service is excellent. Manager Anna took very good care of us

There was a group of about 40 middle school students and teachers out front as we approached the restaurant. My first thought was, uh oh, I hope we don't have to wait too long for a table. Nope... this place was huge. It looked modern and clean. Our server looked a little stressed because he said he unexpectedly had a huge group to serve, so we made sure to put our whole order in before he got to them. This place definitely caters to kids. They have a kids' menu with cups filled with colored pencils. They also had a good deal for a kids' meal: app, main, and dessert. The app was the dough balls, which was a plate of four round bread, butter, cucumber, and Thompson tomatoes. His main was an American pizza (pepperoni pizza), which was large enough for him. For dessert, he chose the brownie, which was pretty small. My first drink was Raspberry Cosmo Spritz. It tasted like Sprite. I asked to switch to something else, so I got a margarita. That was also awful. If you get a drink here, you'd be better off with beer. The calamari we ordered was like onion rings; lots of bread. The Padana pizza was pretty good.

The pizza is nice, but I had to ask them to cut for me into pieces. I don’t know if it’s the norm here in London, but I was surprised that it wasn’t already cut into slices. Overall chill place to hangout in. Got those bread appetizer dough, but I personally wasn’t a big fan.

Good size pizza, great service. I was pleasantly surprised by the atmosphere after at first expecting it to be a little claustrophobic due to there being a lot of seats close together and it being on the lower ground. We were sat near the window and it didn’t feel crowded at all.

A great place, delicious food and very nice waiters.

The atmosphere was brilliant. Mia was an excellent server, always checking in at the right times. The chef miles or trystan even came out with part of the dish that was missing and apologised but we had a laugh and he was amazing about it! Couldn’t of asked for a better experience

Me and my family visit pizza express on a Saturday evening, we come in the restaurant and a kind waitress was welcoming us. We then ordered our food but our food took very long. We noticed something as we were waiting for our food, the manager of the restaurant was ringing a bell for some strange reason and as she was doing this her team was busy serving the other customers and I found that very weird and rude. When our food arrived our food was cold and stale and me and my family were very upset. And as the manager was sitting there ringing the bell she could’ve served the food.

Clemmy made our experience special. Thank you.

The 6 of us were serviced by clemmy and he was very nice and efficient. Thank you so much clemmy!

Great kids friendly pizza restaurant. Good service and the food was great. But the portions were quite small

Paulo gave us the best customer service we've had in years, despite tackling an extremely busy restaurant! He made us feel special and was an absolute joy, truly unforgettable! Thanks Paulo! Our food was also delicious and very fresh, so a great time all round.

Went there to celebrate my dads birthday and our food was fast and amazing, and our waiter Igkli was simply the best! The manager was visible and even took pictures of us!

The food was delicious, as long as the service. Igkli was very charismatic and professional. Would definitely recommend other people to go.

Amazing food, amazing service, manager was visitor always coming to the table. Food was stunning, atmosphere was amazing. Our service provided by Igkli very professional and friendly. Thank you 😊👍

I had the best experience yesterday at this pizza express , our waitress Justiana was amazing and really friendly , she had quick service and made the experience better . The food was really delicious and came quick.

Winston IS THE BEST!!! He made us feel so welcome. He was sooo kind. Best service we’ve had in a while!!!! Give him a BONUS PLEASE. And Winston … we love you!! Thank you x

Had an enjoyable meal with friends. Staff are attentive and friendly. Thank you to our wonderful waitress Szabina for great customer service.

Love Pizza Express pizzas. Quick bite after the theatre. Not very busy but was told only one waiter was on. The others came on at 5pm. Took a while to get order in. Pizzas were lovely but very hard to cut. Not sure if that was th3 base or the blunt cutlery. Used the pizza cutter but ended up just tearing it to pieces! Used Tesco Clubcard points towards the total cost so happy. Waiter and service was fine.

Love Pizza Express pizzas. Quick bite after the theatre. Not very busy but was told only one waiter was on. The others came on at 5pm. Took a while to get order in. Pizzas were lovely but very hard to cut. Not sure if that was th3 base or the blunt cutlery. Used the pizza cutter but ended up just tearing it to pieces! Used Tesco Clubcard points towards the total cost so happy. Waiter and service was fine.

Had a great experience at this restaurant today. We ordered a pizza by mistake, and the pizza was already ready when we realised that. But Paulo Nunes who was serving us was very kind and agreed to swap it for another pizza that would work for us. Very positive experience, and me and the family was very happy.

Great meal tonight at Pizza Express, Royal Festival Hall. Superb service from Paulo and his colleagues.

Justiana and Anna at the Royal Festival Hall restaurant were exceptional. Their hospitality and welcome made our large group booking go so smoothly and it was the best service I have ever received. Justiana was incredibly patient and friendly when helping to distribute the food to the children. In the lead up to the event, Anna and the staff were most helpful in organising our pre order and sorting the financial side. I would highly recommend the team at Royal Festival Hall - outstanding quality service and they went above and beyond. Thank you for making our visit so easy - we had a fantastic time and look forward to visiting again when we’re next in London. Olivia

Beautiful restaurant, food was really tasty. Highly recommended branch

I normally love this pizza express so went to get a TooGoodToGo bag and it was the worst I’ve ever had. 8 dough balls, a bread and a drink. Surely they can do better - there wasn’t even the delicious garlic butter for the dough balls! Not impressed and defo off putting !

I went on Saturday and had the best experience. We were served by Justiana who was very polite and made sure we had everything we needed at all times. She is a great asset to the restaurant and one of the best waitresses. The atmosphere and service was 10/10!!

I went on Saturday, I was served by waitress in the name Justiana, she was an amazing, polite girl and offered me excellent service. She ensured we were comfortable and had one of the best experiences!!

Great service! Ask for Albi, he's brilliant!

Excellent service From Albi. Staff were very polite and assisted to all Needs. Would Definitely come here again. Food is Amazing, 10/10.

Albi was great , he ensured we was comfortable in seating and provided us with enough space for pushchair. He had such a positive attitude and made us feel welcome!

Very good pizzas and pastas, great restaurant, very pleasant staff… Nothing to say!!

We had dinner and the staff was very helpful; they were interested in our food restrictions; when we choose something from the menu they told us about the ingridients and informed us. if i visit london again i would love to come here again

Regular visitor. Staff are very friendly and even those not serving us greet us. Prompt service and food arrives quickly.

I didn't expect much from the place but I loved the taste and the prices were very good.

Good location behind the Royal Threatre but arrive early in you are attending a show. The restaurant was very busy for a wet wednesday night. We waited around 30 minutes for our order to be taken and then a further 60 minutes for food. Our waiter was very apologetic as he over heard our children moaning about being hungry on several occasions. Same good food just slow slow slow service. We ordered the kids dessert while we were still eating.

The service was dreadful. We waited for a while to be acknowledged at the welcome desk, with some staff actively avoiding us. Then when someone took us to a table, they didn't say a word to us, and walked off without saying anything. My partner was seated at a bench and opposite that I should have been seated. One problem - I didn't have a chair to sit in!! So I ended up having to go and get myself a chair, carry it to my table and then sit down. Service was slow, but the food was good. The restaurant was only perhaps half full, so no excuse for us feeling ignored. Turned up with our mains before starters were finished or cleared. I once again had to get up and find my own cutlery for my main course before it went cold. The person who appeared to be the manager was clearly rude to his staff, and shouted across the restaurant at some of them in a forceful way. This wasn't enjoyable for us but also probably goes some way to explain why the rest of the staff seemed so miserable and as if they didn't want to be there. The food was good, but otherwise the experience was very poor.

The service was dreadful. We waited for a while to be acknowledged at the welcome desk, with some staff actively avoiding us. Then when someone took us to a table, they didn't say a word to us, and walked off without saying anything. My partner was seated at a bench and opposite that I should have been seated. One problem - I didn't have a chair to sit in!! So I ended up having to go and get myself a chair, carry it to my table and then sit down. Service was slow, but the food was good. The restaurant was only perhaps half full, so no excuse for us feeling ignored. Turned up with our mains before starters were finished or cleared. I once again had to get up and find my own cutlery for my main course before it went cold. The person who appeared to be the manager was clearly rude to his staff, and shouted across the restaurant at some of them in a forceful way. This wasn't enjoyable for us but also probably goes some way to explain why the rest of the staff seemed so miserable and as if they didn't want to be there. The food was good, but otherwise the experience was very poor.

Grate service with amazing team.

Best for kids!!!! YUMMY food !!! The service was absolutely amazing !the staff were so so nice !! we came as a large group with kids and the chef was interactive with them giving them to play with pizza dough.the server was so nice and it was just fun and tasted really good! Everything was great and I will definitely come here again!

I think the south bank branch of Pizza Express is my favourite. The best GF pizzas in town and the staff are always pleasant and efficient. However this time they surpassed themselves. Yesterday I accidentally left my mobile phone behind. When I went back some three hours later the manager had not only put it in the office for safety but had put it to charge as the battery was very low 🙌

Staff were lovely and gave us prompt service, seat was comfortable. Lighting was soft and music quiet.. In fact the perfect ambiance for dining. However, the issue for us was the quality of the food, especially the pizzas. The classic base pizza we ordered was piping hot but had no crispiness, like you'd expect from oven baked pizza, and it was bland and floppy (like a cheap microwave pizza).. It lacked flavour somehow. Reminded me of a supermarket value range. The Romano base pizza was very dry when it arrived, lacked toppings and had lots of dry gaps, not enough cheese, but it did have a crispy base. Neither had any herbs or touches of quality. The chicken salad was acceptable, but again a bit bland, dry and needed more dressing.. And was a bit small for a main course. All three meals in fact were disappointing and left us unsatisfied. We expected more from Pizza Express. Additionally we were not offered any olive oil, chilli oil parmesan or black pepper (the usual you expect with an Italian meal). Everything felt cheap, cutback and lacking in quantity. Have honestly had better pizza at Wetherspoons!

Booked a table for two. When we arrived, nobody was at the desk and had to wait five minutes to be seated. When seated, we waited 20 minutes and couldn’t get anyone to serve. Asked the waitress 2-3 times if we could order. Each time, she was too busy. Ruined the evening as we had no time to get dinner before the theatre. Will never eat at this dreadful chain again.

Waiter was friendly and food was OK however my son, who is 1, is very poorly with a gastro bug picked up from your dirty highchairs. Please please disinfect them correctly and wipe tables properly.

Very efficient and friendly with excellent service, good food and a pleasant experience pre-theatre.

Had an okay experience here. Our waiter middle aged tall man was rude and made comments about only having desert(which we are entitled to)he also insulted us when we said we wanted to share. This made us feel extremely uncomfortable and is disappointing to hear such comments. We won’t be returning again.

A stalwart of restaurants in the SE1 Bankside area. Not without competition. You have to book ahead in the early evening. Pizzas - all food - well done - not at the cutting edge (hah!) but solid tasty fare. At busy times it is organised chaos but most staff friendly and reasonably quick. Allow 15-20 mins longer than you think you need if you have a show to catch locally. We keep going back - now over 30 years! An institutional habit. In 2024 pizzas are £15 each and cheapest wine £20 per bottle. But that's Central London after 2 years of inflation for you! Can be very noisy at peak times.

We were greeted by Igkli and told him we only had an hour before we had to be away. He ensured we received our food in time - in fact we had 20 minutes to spare! His service was exemplary.

A great branch of PizzaExpress! Royal Festival Hall.

A very beautiful and atmospheric place to eat, with great food to come with it. Compliments to team. I usually come here when i’m finished up with university and it’s always a treat.

Never received my dessert as part of my delivery order (or was stolen by the Uber driver, who was also very rude and confrontational when delivering my food). Now customer service is refusing to provide me my refund.

We went last night at 5.50pm for pre theatre meal. The whole place was mayhem. Queues of people trying to crush into an already overcrowded scrum. Staff were wonderfully polite but clearly far too few waiters and cooks for the throng. All around us everyone was desperately waiting. One couple near us gave up waiting and walked out. Finally we gobbled down one pizza, paid and rushed out. An unforgettably bad experience. This has been a wonderful pre theatre experience. Something has gone disastrously wrong.

A famous pizza restaurant offers the most beautiful pizza for the restaurant, with memories that are dear to my heart. Every time I have eaten in London, it has pizza margherita and tuna🤤

Great atmosphere to chill and eat. The only downsides about this place is, they don’t seem to have enough waiters and waitresses. So you kind of have to wait for a while to even make an order. But the pizza was quick though. Took about 5 mins to come. The pizza was basic for the price tag. You can get better ones elsewhere.

Food is consistent. Service is usually good, but it depends on your table and server and how well staffed the shift is. The interior here would benefit from more sound-absorbing features. People bring their children which can't be avoided, but recent seatings have worked to seat us away from groups with children. Good gluten free offer, including a gf Peroni.

I got a takeaway from this pizza express and when I arrived back at my hotel nearby about 5 minutes after being handed the pizzas I discovered that both pizzas were cold and had been when they were handed to me. One of the pizzas had also not been cut up and as I was staying in a hotel room I was left to tear it up with my hands into slices.

As usual the service and food were spot on.

We came with a large group, and we pre-ordered the menu in advance. The staff was exceptionally helpful and organized, ensuring everything ran smoothly, and everyone thoroughly enjoyed the pizza. We look forward to returning next time. Thank you!

Useful location for a quick meal before national theatre shows. My main complaint was that they seemed under staffed when busy and the poor waiter in our section was having to rush between tables in our section. Ŵas a bit of a wait to order for reasons mentioned above but waiter was helpful and knowledgeable on the menu so was a quick process. After ordering food was served quickly and was tasty so no complaints on that. Although there seemed to be space at 17:45 on a Thursday for walk ups I would recommend booking to ensyou have a table as it is a busy area on the southbank. Also worth getting the App and you'll probably get some deals on Pizza or a free starter.

Good food and environment. But the service is extremely poor, waited 5mins just to get a table while almost no one is eating, waited 20mintes, talked to at least 3 staff just wanted to pay.

Central London so obviously more expensive but the restaurant is really nice with lots of seating space, clean and lovely atmosphere. There was a bit of a mishap with my order but the waitresses were exceptionally attentive and solved everything with profuse apologies. I loved a young waitress called Juciana (sorry about the spelling), she was ever so nice, warm, knowledgeable, and always smiling, top effort. My pizza, eventually 😉, was really nice and tasty, the polenta chips were also really good.

I went last night with some friends, we had a great time and had a lovely waiter called Claudio. He was very attentive and we had a great chat about Argentinian football! Would return.

Wir haben in diesem Pizza Express zum Lunch gegessen. Typische Speisekarte der Restaurant-Kette. Das Restaurant liegt etwas im Keller, daher schlechter Handyempfang. Der Service war gut. Preislich gerade noch in Ordnung. Es werden auch glutenfreie Pizzen angeboten.

One of the waiters that works/worked here used to think it was fun to try and spike vegan pizzas with dairy cheese and meat. On more than one occasion he would ask anyone ordering vegan about their dietary and lifestyle choice to ascertain that it wasn't an allergy, and would then ask one of the chefs to put some dairy based cheese on the pizza, or secrete some meat into the topping or base. He seemed to think this was funny to make it more fun to work there. He would say about a previous partner that was vegan and joke about their lifestyle, as if it was an affront to him, so he would try and spike you as a joke. If ordering vegan pizzas here, please ensure you clearly state you have a dairy and meat allergies, to ensure this doesn't happen to you. When the pizza arrived with a blob of dairy cheese mixed amongst the non dairy cheese, it was obvious to me, as the dairy cheese was burnt and melted unlike the rest of the pizza. I pointed this out and they made a replacement, but I could see the waiter laughing with the chef as he asked him to make a new one. It's disgusting that people working here would do that. I'm not sure if the guy still works there, but I now take the approach of stating allergies when ordering at any chain establishment, as there are some sick people out there that think it's fun to spike you.

Pre-booked as group of 20 went on a busy day. Sited very near the entrance so was very busy and noisy. Had pre-ordered mains which worked well. Service was good and attentive.

Good place to have standard Italian food, the kids liked it very much and the team was extremely kind, the pricing is London like, so you should not be surprised about rather expensive pizza from a German standpoint…

Food was great, but only got our side halfway through our main.

A perfect little break from a day out in london. The staff were friendly and lovely with my four year old nephew. Food was as comforting and familiar as expected from Pizza Express. The kids cheesy pasta was a bit mushroomy for the little one’s taste. It’s a lively atmosphere and the staff do an incredible job in such a busy restaurant. Thanks

Incredible service! We spent NYE here, we didn’t have a booking but the staff managed to get us a table. Despite being super busy, the service was impeccable. We had a lovely waitress who was so friendly. The staff went out of their way to accommodate everyone, we stayed for a few hours before heading to their outdoor space to watch the fireworks! Highly recommend this branch!