Pizza Express in Leeds

First off, it's nice to see a proper "sit down" restaurant with table service in a motorway service area. The menu needs careful reading, as the usual terminology such as "napoli, pugliese, romana, quattro stagioni, quattro formaggi, salami piccante, etc." cannot be found. Anyway, we settled for the Pollo Fiesta and the Funghi di Bosco. Both very tasty and with a perfectly cooked crust. However, there were some issues, as staff training does not seem to be high on the agenda. Our waiter was unable to repeat the order, as he could not pronouce "funghi di bosco", and offered us large (660 ml) bottles of Peroni Nastro Azzurro 0.0, which were actually not available. Some staff when not busy were standing around the service counter doing up their hair and playing on their mobiles.

Staff are a complete joke none idol stand around talking despite not taken our order for 30 minutes no drinks offered then waited over an hour for the food starters and this came out minus 1 item no apologies then arrived 10 minutes later then asked if we wanted mains at same time said no then when they did arrive all were Luke warm SERIOUSLY GIVE THIS PLACE A MISS

Can’t comment on the food as I walked out after being seated, given a menu then being totally ignored for 25 minutes, not even a drink offered! The place wasn’t busy at all, maybe 3 couples, one table if 6 lads, & me. Goodness knows how long they’d been waiting before I got there but the lads had to call the waitress over and ask to order. Clearly just very short staffed with 1 waiter & 1 waitress (both very young with no manners!) but to not even make eye contact with customers or offer a drink is terrible; I walked past both of them when I left & they didn’t even acknowledge me!

Came in for lunch, my second visit. Restaurant was not full. Service was terrible. Over an hour to get a pizza. Staff milling about bit dis interested. No offer of any more drinks, Pizzas were delicious when they finally arrived. We did fancy a pudding but didn’t risk it. Couldn’t afford the time . Shame, but this is beyond slow

The restaurant is a pleasant place to sit and eat and my wife I have previously enjoyed good meals there, but today's visit was disappointing. Service is always patchy with the waiters disappearing for long periods or standing talking by the till. Today, the food was not as hot as it should have been due to an inattentive young lady not keeping up with the chef. Less chat and more action would help. There was also far less topping on my pizza than usual.

It’s called pizza express but for sure, it’s not express. Unfortunately, I arrived when it was a big table with many kids, looking at the « messy » table, had in mind that they eat already but not. I would have expected that the employee informed me about waiting time for delivering my food. Food was « ok », not amazing, quite expensive for this quality, pizza’s size.

Super grub, which was good because I was famished. The service was excellent. I just thought it I bit expensive.

Not worth the money at all. Pica had almost nothing on it with plain areas. Staff not nice. Asked to cut it for me in takeaway box. When opened wasnt cut trough at all, no worries: came back asked waiter to slice it properly, in return was instructed where things are by the chefs working table and asked to do it by myself. The resraurant wasnt busy at all. Also mentioned that pica has almost noting on it and been told that ingridients are murshrooms cheese and dry spices. If that would say on menu, would not bought it. It looked half stuffed. I also asked for the metal fork as i had chunky cabbage salad, was told to get wooden forks in cafe next door! Wooden fork didnt help chynky calesaw anyway. Even when i said i will be sat there by the entrance and could return the fork, had to queue next door cafe for the fork. If you order gluten free, they will freshly spray the oven picca shovel with D10! It was quite concentrated and had intense pink colour and foaming well. Same if they would clean cutlery and dishes with it. The chemical shouldn't be indigested and used in food handling instruments. Its should be used on kitchen surfaces instead. The gluten is the protein and there is no reason to use antibacterial detergent on food handling crockery!! Two tbspoons of calesaw- £4to £5 My picca -£14!!

As pizza express doing buy one get one free pizza, Booked to dine at this place last Saturday. Booked online for 1800 as there is no availability after that time. Arrived and there were only 2 families of 3 dining and also a table of 11 arriving at the same time. A bit confused why there is no availability after 1800 but we soon found out why this is the case. For the whole night, there were 4 staff members. There was 1 chef and 1 waitress went in the kitchen to help the chef out. Another waitress doing drinks and another one that took our order. The one that took our order basically just vanished and the whole restaurant with 2 tables of 11 and us was left with this 1 poor waitress. I have also seen her rejecting any walk ins and there were a fair few disappointed and angry customer. When our pizza were ready, no one was here to serve as she was serving other customer. The pizza itself was not too bad but it turned cold quickly as we were sat near an air con blowing cold air. We did asked for this to be turned off and we were told the manager will sort this which didn’t happen. No one cleaned the tables after customer left as the only 1 waitress simply didn’t care. In conclusion, very poor experience and appalling management with just one front of house for a Saturday night. Although this is at a service station, there is a hotel next to it and this restaurant is not too far from the local area.

I have visited this restaurant a few times over last 3 months. First time round I liked the food and service however after that I noticed a significant drop in quality of the service especially rude waitresses who do not smile just place cutlery bang on table not on napkins, do not ask if I need anything else and are very reluctant to return when called back. Compared to other Pizza Express outlets food quality is mediocre. Not the same standard at all. It Coffee is more like strong tea. This is both frustrating and disappointing.

Excellent food for a service area Very warm welcome. And great to see the manager helping out Would recommend