Pizza Express in Thurrock

Popped in for lunch today and left feeling disappointed and frustrated. After being seated while it was fairly quiet at around 11:30, we were served drinks and our starter within a reasonable time - however, it then took 40 minutes + after the starter for our mains to arrive, only to arrive cold and either burnt or undercooked. Two of our party only ordered starters as mains (which was clearly identified when ordering) so for two pasta dishes and a few starters to take so long and be unpleasant and somewhat inedible seems ludicrous. Especially as the restaurant filled up and others around us receiving starters and mains before us, while having arrived after we ordered? Staff were unhelpful and seemingly forgot about us, with no apologies made at any point. Never had an issue with Pizza Express before, so it must be a location issue, would not recommend to anyone.

I had a great meal at Lakeside Pizza Express. The staff, like Olivia, were really helpful and polite. As a Gold member, I had an awesome experience today. Dr. Adam Kara

Food was great, service was amazing the stuff were lovely and the atmosphere was great nothing to complain about would definitely recommend.

This place has really fell off and is not as likeable and high quality as before . Firstly , the workers only took oblique details of what we ordered but never gave precisely what we desired . Secondly , food like the chicken wielded a raw , uncooked and not fresh flavour as if it was cooked a multitude of days ago .

1/2 of the pizza only had toppings which was extremely disappointing considering that I paid for four pizza

Food and service were amazing 👏

Two pizzas ordered , two incorrect and the rest of the food was cold . Unable to eat due to dietary restrictions .

Extremely slow service. There seems to be one guy who's doing everything while everyone else trys to make themselves look busy and not taking orders or clearing tables. Been waiting for someone to clear our table and waiting for the bill for a while now. Was going to order more drinks. We would of had time but not anymore.

Great food as always, service very fast and the manager and her staff are excellent.

Very disappointing experience, poor service, slow in taking orders, clearing and bringing our food. Food wasn’t up to standard, pizzas were very small and pasta was dry

Food was stone cold, pizza wasn’t even cut, barely anything on the pizza itself. for paying such a large sum of money i expected something better but this was just disappointing, will not be returning.

Had a lovely lunch, and was served by Connell, who was brilliant and looked after my family amazingly. Thanks Donnell 😁

Donnell was fantastic, top quality service and really made the effort with us customers. Absolutely deserves a raise he really made our day and food was delicious!

Atmosphere was nice, service was great and the food was very good

i really like the server charlie

I really like the waiter called Donnell

I recently visited Pizza Express Lakeside with my 2-year-old daughter and was extremely disappointed. They had no suitable food options for her, so I had to get a portion of chips from outside. When we tried to place our order, the waiter sternly told us that outside food was not allowed. I asked about baby pouches or food from home, which was also rejected. This was absolutely shocking, as no other Pizza Express has ever caused such an issue. The manager's instructions genuinely need to be addressed. Additionally, the hygiene and table cleanliness were poor. Our table was sticky and had visible crumbs, and it took a while for the staff to acknowledge us. I had to go and ask to place our order. Overall, a very disappointing experience.

Our family always have at pizza express restaurant every month gathering together. The restaurant's decoration looks great and the waiters and waitresses have same uniform with great smile. They look warm a lot and are very helpful with their menu. The Foods are really good with lots of flavours and ingredients are fresh. The last time,we ordered a cheese pizza, was very tasty. The prices are very reasonnable.Restaurant is tidy and toilets 🚻 is much better.5 starts for cleaness. We had a good time together at the restaurant.

Our gluten free pizza had no toppings on because they had all fallen off the side. Otherwise nice food and good gluten free options

Ordered the garlic bread cost nearly £7 was the size of of a small slice of bread would not order this again was not value for money

Very helpful staff the food was excellent and fresh on the portion sizes not too much to make you greedy

Came for dinner on Friday night. The food was lovely. Our waiter Liam was so nice and very helpful. Very enjoyable evening

Vegie Pizza not available most of the time. Service is super slow and not bothered attitude. Cant see myself going here again.

Piza is very delicious it’s very quiet place staff is very friendly

Looked as though they had squeezed in too many tables, had too few staff that looked too stressed to worry about giving good service. Waiting times for service were a joke.

Went for a lunch here mid-week. It was fairly quiet, food arrived quickly and the service was good. I had a gluten free pizza and I did feel I made a mistake as it was quite soggy although I'm sure I've had GF pizza at pizza express that have been fine I definitely wouldn't order this one again.

Great food, great service by Donnel, talked us through the menu and gave us recommendations, really helpful

Excellent experience. Although it was busy in the restaurant we still had fantastic service and delicious food. We will definitely be returning.

Too many kids working there, service takes ages because they are all talking. Waited 7mims just for someone to come from the kitchen and serve us

Excellent service! Lovely food! Great family meal out!

So this was my first time trying this restaurant and I was very surprised it was delicious came in a good temperature so it wasn’t cold the Doug balls was surprisingly delicious with just the garlic butter so definitely will buy them again and for the pizza it was nice but u feel like a but hard as the pizza cooled down I was eating mostly the cheese and pepperoni which was nice but kinda too much I think the cheese should be a little lesser along with the amount off pepperoni that was added it

I ordered a takeaway pizza. it wasn't done right…..half raw. lack of staff. Never go back there………..I do not recommend!

Exceptional experience at Pizza Express! Liv provided top-notch service—friendly, attentive, and ensured our dining experience was memorable. The pizza was delicious, and Liv's professionalism made it a five-star evening. Will definitely be back!

Myself, wife and daughter just had a wonderful time around 8pm. We were greeted at the entrance and seated quickly and made to feel very welcome. The restaurant was clean tidy we a good layout and not over filled with tables which makes a nice eating experience. We were then attended to by Liam and he was really friendly and took his time to help me pronounce the items on the menu. The food was cooked perfectly and presented very well, we were checked in during our meal and it was genuinely a lovely way to end our family night. Thank you Liam for great customer service along with everyone else we will definitely be back.

Myself, wife and daughter just had a wonderful time around 8pm. We were greeted at the entrance and seated quickly and made to feel very welcome. The restaurant was clean tidy we a good layout and not over filled with tables which makes a nice eating experience. We were then attended to by Liam and he was really friendly and took his time to help me pronounce the items on the menu. The food was cooked perfectly and presented very well, we were checked in during our meal and it was genuinely a lovely way to end our family night. Thank you Liam for great customer service along with everyone else we will definitely be back.

Order took over two hours and food was stone cold.... very poor

5th January 2024 update. I called LOGAN to serve us. He even remembered me from my previous visit to that restaurant. He was very curtious and helpful, accommodating my special requests. He got us hot water to drink as requested. He then took my wife's and my order. Chef CLAUDIO took on the mantle to create the dish for me. I am talking about the Calzone Nduja. What was presented to me was perfection. It was made extra spicy for me with generous Nduja sauce. Logan remembered my conversation with him on my previous visit about the lack of variation in the salad and this time salad included halved baby plum tomatoes. This was undoubtedly the BEST Calzone I have ever eaten at any Pizza Express, it fact it is the best one I have ever had from any restaurant. My wife's Duo Romana was cooked to perfection. She thoroughly enjoyed all the favours. I will definitely be looking to be served by Logan on our next visit and have my Calzone cooked by Claudio. BRAVO to you both. I sincerely hope both of your get high recognition from your management for your excellent customer service today. Thank you for a memorable treat

Workers was extremely welcoming when we arrived, really quick service and food was too an amazing standard, provided colouring for the kids and interacted in their activities.

Last we had dinner and everything was really good. Fantastic food and service

We have a dinner at pizza express last night and personally we have a great service 5 star food 5 star atmosphere 5 star thanks for excellent service 👍

Amazing place as well as the food 😍

Our visit to Pizza Express was enhanced by our server, Maddie, whose politeness, friendliness, and attentiveness made our experience delightful. She offered excellent menu recommendations and ensured our needs were met with a perfect balance of professionalism and personal care. Maddie's friendly charm made our meal memorable and added a special touch to our dining experience.

I would give no stars if I could. We supposed to be a nice girly shopping day lunch out but the service and food made it horrible. Signed up to get free dough balls did that but because we have Tescos voucher we didn’t get them for free even though that’s not stated so i had to pay out for the dough balls even though they could of done it for free especially with the bad experience toke a hour the waitress didn’t know what a Bailey’s was the pizza was covered in pepper and just taste like tomato paste the salad had no potato in it the dips are served in plastic pot the waitress then told me not to stressed to tell her four times they we wanted the bill and kept getting told she had to serve other people they were so rude never again in any pizza express we shall be be emailing head office never had such a bad experience. Thank for ruining a nice day out.

Great place for gluten free food

Maddy was my waitress and she was very attentive and efficient I would definitely return 😊

Very good atmosphere I would attend again.

One of the pizzas was not what I ordered.. they also both came without cheese.. both pizzas cold and also the bottom burnt. I know char is good on pizza but the base was actually burnt. Cold dough balls just to top it off. £35 down the drain, won’t be ordering again

Food was stone cold had to use microwave

Had a lovely meal this evening , food was great and the service was excellent! The waiter was really attentive and great with my son , he was chatting away to him and bought over the crayons so he could fill in his kids sheet.I asked his name as I was so pleased, his name was Logan , only a young man but it was evident that he takes pride in his work. Great service is hard to come by so when it does it should be praised! Well done pizza express lakeside .

Service was great, atmosphere was relaxed and the food was lovely.

GABBY was our server today. What a lovely young lady! She's a credit to you Pizza Express. She assisted with ordering due to my poorly eyesight. Respectful, knowledgeable and very patient. Thanks Gabby xx

We came to Pizza express at Lakeside Shopping at 15:20 and been sitting at table 5 We had the worse experience ever, terrible service and food... As we arrived we had ours table straight away, drinks order and the first round really quickly, food after 10 minutes, which is not bad... But the food was disgusting, and all waiters soon after they served ours table disappeared, nobody ask if was good or bad. Melazane and meat lasagne absolutely rubbish... we went to bar to ask for drinks and to clean ours table after nearly 1 hour after, no one show their faces, even i asked if is a self service. Pizza express used to be for a long time one of my favourite restaurants but now i definitely changed my mind, hopefully this message will reach the management to get it back to a reasonable standard. I do not recommend this pizza express at lakeside shopping to nobody.

Great service, really tasty food, definitely one of the best Pizza Express restaurants I've been to

The food was nice, but it was small portions for the amount paid. Save your money, I wish I had lol.

Our goto place when we visit thr local cinema. Great range of food, hot (or cold). Freindly staff and fair prices.

It takes a lot to take a call to feed over 70 people on a Tuesday night without prior warning. It takes a brave restaurant to take that order so close to their closing time. But take it they did, and within the hour, Brook and Robert from Pizza Express Lakeside had delivered the goods. Not only with exceptional speed but with accuracy to order and high quality, resulting in some very full happy people. Review care of Ollie, an Assistant Director from the film crew, who was very satisfied with his pizza. 10/10 would recommend this restaurant.

Good food. Really not busy but slow serves. We ended up leaving the money on the table and walking out. Visited again. Food is great, but service was worse then last time. Waited 15 mins after asking for the bill. Could not pay on the app as we had vouchers.

I had a great experience in this branch today. The food was lovely and our waiter Maddy was extremely attentive and polite.

I took my grandson, his choice of restuarante. Left to myself I would have left, but ... teenagers! First of all we were told there was a plumbing fault so no jugs of fresh water available, moreover, the toilets were out of action, so we were advised to use the facilities in the main concourse. At which point I am questioning is this even legal? We ordered drinks - Fanta - not available. Asked for one diet one standard Coke, received 2 diet cokes. Then we ordered our meals, to be fair my grandson's pizza was good, however, the salad nicoise I ordered was a total car crash. Looked so gross and unappetising I could not eat it. It was taken away with no question as to any problem with it. Desert - my grandson ordered something - unavailable as there was no gelato. Same for his second choice. I simply wanted a cup of tea by this time, but, no hot drinks available. I asked the waiter would it have been better to simply close until the problems were resolved, but like everything else - no answer was available! It will be a long long time before I return.

Spicy giuseppe😍 and no that's not the name of the waiter LOL.. the pizza in here is so good..I almost forgot its been a long time since I stepped foot in a pizza express..as with everything its probably gone up in price since the last time I went..but the freshness of the I gredie ts alone is worth the money..didn't feel obese after eating it like most pizzas and the staff and restaurant itself were both very nice...can't wait to return😎

The food wasn't hot the wait for the food was very long.

Anthony was absolutely fantastic. So polite and went above and beyond to make sure we had a great experience! We would come back just because of him.

Our waiter Anthony was great! He accommodated to my friends dietary needs and he went above and beyond to ensure we had a great experience - very polite young man and would definitely come again :)

Excellent food and fast service ! Thanks 😉

Thank you so much for a great service Zivile. We had a great time after a really long day. We will be back soon :)

Nice & cozy atmosphere, good service and amazing food. Pizza was delicious I have ordered Romana BBQ Burnt Ends with extra prawns 😋 Definitely coming back!Great value!

Quality of toppings let this place down. But service and atmosphere was good. Dave A

Brilliant services, food and staff

Thoroughly enjoyed lunch here service great very clean and food was freshly prepared and hot.

Good pizza good food good everything.

My Daughter took her friends here for her birthday they had a great time

I never complain about food but there is always that first time. We went to Pizza Express for lunch today. 2 adults, 3 kids. The girl that was serving us was not customer service focused. Not happy, abrupt. That's fine. Maybe bad day. Ordered food. Took ages to get it on the table. Kids food was fine. I ordered lasagna. I am not fussy, I never complain but what I got was not lasagna. Between 3 sheets of pasta was some kind of mixture and there was no beef in sight. It looked like half digested slurry that to taste better was covered in enormous amount of cheese. When I was asked is everything OK, I told the girl that no, its not, that there is no beef in the dish and it does not look like lasagna. She shrugged her shoulders and said do you want a new one, but just to let you know that it will be same as thats how we get them from producer, frozen. I politely suggested to pass feedback to kitchen but she said kitchen can't do nothing about it as it comes like that from provider. She asked do I want anything else and when I said no, because I lost appetite, she shrugged her shoulders and went off. I am not Gordon Ramsey, but that was not lasagna. I doubt if I ever go back. Sorry.

Very lovely place with great service and delicious pizza !

Best experience thanks to my lovely waitress Maddy. Such an efficient and kind girl. She ensured all my needs were met and went above and beyond with this. Will definitely want to return😊

The order is marked as delivered and the after waiting for 2 hours, the food didn't even arrive! Pathetic service by Just Eat. Instead of running YouTube ads, spend some money on fixing your supply chain.

Slow service from kitchen side few of the menu items not available which we found out after staff take order wait for the pizza almost 18 minutes again staff come back and mention one item is not available that’s why we have to choice mushrooms. Over all bad experience

We have been going to Pizza Express for as long as I can remember. But today deserved a review. Excellent food and fast service as usual. Special mention to Maddie the waitress who was the most helpful and considerate waitress my wife and I have ever encountered. A lovely person and nothing was too much trouble, she even saved us money by advising on a shared starter. If only all service was as good as this. One of the best Pizzas we have had at a Pizza express so kudos to the chef also.

One of the best Pizzas I ever had . Its not about the food only , the atmosphere, the customer service they provide is what make them stand out in the crowed .

Special thanks to Maddy, who offered great service and took time to have a chat to my mum and made her day. Food was superb. Overall brilliant experience.

I’m giving you one star, simply because I was told I had to pay with card even though I want to pay with cash, and that I had to go to find change in order to pay for my food which is absolutely ridiculous. We are not a Cashless society yet.

My friend and I visited Pizza Express for the first time. The atmosphere was relaxing. The employees are friendly. We were served by Gabija. We tasted the food until we ate! We will definitely coming again!

One of the worst pizzas I've had, unfortunately. Next time I'll just choose any of the other restaurants next door. I'd just compare it to a badly cooked frozen pizza from Tesco's. For £17 a pizza I would expect quality ingredients and a capable chef! Pizza Express, you failed miserably this time. Waste of time and money 👍 Update: I've sent an email to the contact below, and had no response. Quality and professionalism at its best...

One of the BEST. I was served by a lovely lady and the food came out hot and delicious. This branch is great and would highly recommend!!!

Had a nice evening where staff were most wonderful in making our dining experience pleasurable. Food was good and we didnt have to wait long and it was overall a good time!

Come with the family in the pizza express. We had lovely time our server was Zivile. She take care of us. 100% gonna come back 🙂

Was very taste food I come back again

Not the huge choice of salads there used to be but I enjoyed my Sloppy G. Very tasty. Service was excellent

Amazing food and lovely staffs! BBQ Burnt Ends is my favorite and a must try one.

The Pizza Express team are wonderful, very quick to make your dining experience pleasant. Good food and great hosts and the manager is wonderful to speak to! Would recommend going to if you get a chance if it’s not busy 10/10

Always enjoy pizza express food, but finally had a great service too. Brooke was so helpful and knowledgeable, will definitely make sure next birthday I celebrate will be with her help so all goes smooth👍🏻

The doughballs are to dieee for oh my GOD. I get the pepperoni pizza so goooood and the parmesian makes me want to buss. I can't forget about the millllk and brownie so warm and fudgey and moist the milk is creamy and thiccc best milk I will ever indulge in

Good food, fairly priced and very helpful and happy staff

My wife and I went for dinner in restaurant Pizza express and really enjoyed the atmosphere. The food was fresh and delicious, and our waiter was Gabija. We were delighted. Coming back definitely 💯

Bit over priced for what turned out to be burnt pasta, starters were good but overall wouldn't return

Great food, even better service.

Came in for dinner with the family. The manager Brooke met all my familys needs. Thanks for a great time.

We had booked a table for 10 people on Tuesday 18th April 7.30 sitting We were rushed and asked to order our deserts with our mains as they were closing at 9pm Our waitress was lovely But the manageress not so We were given our bill of £300 With deserts which tea missing as advertised and charged Just told they had run outa d kitchen closed no offer of refund Our waitress felt terrible and offered to pay from ner own pocket She was confronted by the manageress and reduced to tears Shocking

Very poor management in this location on the day when we visited.

Zivile - the waitress was extremely helpful. She was very kind when taking an order from me and my kid. 😊

Delicious food, waiters are very attentive especially Zivile. Nice atmosphere. Plus it’s all at an affordable price. Can totally recommend it and will definitely come back again.