Pizza Express in Charnwood

Wrong drink delivered The Man on the phone was useless and didn't care

We ordered at 5:30pm but the food didn’t come until well after 7pm. Delivery time kept increasing on the tracker. It was ridiculous.

Superb experience, accommodated for a large amount of people at short notice! Had a great time!

Great service they seated our large table very promptly and served all of our food together so we could enjoy our pizzas together. The staff have been great

Max was a brilliant server , very friendly and fast

Delicious pizza, service was fast and attentive

Good service from Max. All of the staff seemed friendly. Though the restaurant wasn't very busy, it had a good atmosphere as it was playing good music. Just that the lasagne was a bit disappointing, with not much meat in it. Would visit again though.

William was very helpful. Especially when splitting our bill. Thank you for a lovely time

The waiters Will and Max were very attentive and lovely! And the food and drinks were excellent!!

The food was amazing! Would highly recommend the strawberry daiquiris. Lovely service from Max & Will, very welcoming and attentive!

Food was amazing and our waiter William was lovely and very patient with our big group of people

Served by max lovely guy and great food and service :)

Relaxed environment, friendly professional service from Alex and wonderful, tasty food.

We had my daughter's 4th birthday party at Pizza Express and had the most amazing time! The ages of the children ranged from 22 months to 4 years old and all the children had a fantastic time. Beth was our host and she was brilliant with the children. My daughter loved her and wanted to take her home with us! Patryk was fantastic in person and in the planning stages - he responded quickly to messages and gave me all the information I needed. The chef was also amazing but I can't remember his name. The atmosphere at the restaurant was really welcoming. Even though the party ran over because some of the guests arrived later than 10.30am, we were not rushed to leave. I would highly recommend a pizza party at this Pizza Express, to anyone considering having one. Thank you so much, Pizza Express Loughborough!

Very lovely food, but the new vegan salad is extortionate priced and not very filling. What used to be a very filling meal is now mostly spinach and other greens with a few grains and a little bit of Hummus.

Love pizza express, food is always great and price is reasonable! My partner is a gold member and he never fails to mention it at parties!

Foreign manager was very rude and food was overpriced

The cheese on the pizza was so good and the restaurant had a great service like Bess and alife and the restaurant looked good from someone with the letter z in cobden

The experience was fun, my pizza was great, we all had fun thanks by Bess and Alfie, I won the award, also my grandpa, grandma and anju fai said it was good so I had to thank her. The service is very kind and that's it and the review is from Parimal.

The experience was fun, my pizza was great, we all had fun thanks by bess and alfie, I won the award, also my grandma and anju fai said it was good so i had to thank her, the service is very kind and that's it and the revie is from parimal.

Although solo, and started to get busy when I was there, there was no pressure on me to hurry up. Food was good, service and staff excellent.

Order came without the dishes, just dips…. Replacement would take 2 hours even though restaurant admitted my order was still sitting on the side in their restaurant

Our pizza was COLD…..it arrived without being in a “hot bag” and we are so disappointed!

Actually 10/10. Delivered on time and was hot and the pizza was one of the nicest I’ve had :)

Good experience, will use again

Very nice place to eat pizza was really yummy and our server Ellie was wonderful would recommend anyone to come here 5 stars :)

We had Rosie as our server she was lovely friendly and good attention

Service was amazing thanks Rosie

Cold food, sides burnt to the extent of inedible. You think you're going for quality, but you'd feel guilty feeding it to your dog. Horrific

wrote lidl Security on the address and the delivery riderr went somewhere else and had to call me! all the toppings off the brushetta had fallen off and pizza was luke warm.

Ellie was a polite, kind and patient. We had lovely meal. Thank Ellie Merry Christmas 🎁

Lovely pizza 🍕. Priced well. 100 % i would order again Thank you PC

It was the best meal Iv ever had. I can’t believe iv been wasting my money on fast food for takeaways when I could have had a meal from you all this time. I’ll definitely be ordering again!

Ordered at 6pm but delivery time kept changing. In the end, we didn't get our order until 8.50pm. When trying to call to find out about our order, there was no answer. Food was tough to eat, cold and not worth half the price we paid. Extremely disappointed.

Lovely food however it was cold.

Wonderful food and Ellie was fantastic and very helpful.

Ellie our server and food was really nice :)

Ellie was a delight and the service was amazing

The pizza was burnt so badly it was inedible. The worst pizza I have ever had. There should have been a menu option for a black & carbon pizza because that’s what I got. I will vote with my money and never is this company again.

Was very accepting of us and really appreciate the patience, Tom snd luke treated us w respect even when v drunk

wrong order sent, pizza cold and stale, almost like it had been left out all day...

Ordered through Uber eats. There was an offer of 40% off but once checked out it still worked out to be over £28 for two large pizzas. The pizzas were dry and had hardly any sauce on. Not very impressed, usually taste better when I have eaten in at pizza express

The person that served was delight always smiling her smile bought a lot of positivity felt so welcomed even came back to ask us if everything was customer service I’d give 10 stars if I could and quality of food never disappointed

Excellent service, alex was really helpful and made it a pleasant experience. Food was good and the restaurant was a lovely experience.

Food was great, good service during a busy Saturday evening!

Adam is a lovely and efficient server and made the atmosphere of our meal great- will come back again and hope he serves us :)

Ellie was a great server and very kind :)

We don't visit Loughborough ; a real taste often but, when lunching, it is hard to find a better venue in the town. Service is friendly and timely whilst the change of menu allowing for us to have "2 pizzas in one" is a delight. Spicey on one side and veggies on the other coupled with a generous mixed salad were nicely cooked on the Romana base which we prefer to a thick dough. With a good covering of ingredients these pizzas were filling, hot and tasty. Congrats to the chef and to Ellie our waitress.

missing sauce from dough balls and my extra added topping was not on my pizza

Nice and quiet and one of us had student discount, YES! 23 quid straight off the bill. Padana Pizza with extra mushrooms and Smokey BBQ Chicken Pizza, dough balls and sticky toffee pudding today’s choices. Not a bad Monday at all.

Delicious 😋 and vegan options too 👌

Thank you for the great food. However, I would like to request that the dishes not be overcooked. On my last three visits, I found large portions of burnt dough and lasagna, which forced me to keep removing the burnt parts while eating, leaving leftover.

Food was soggy by the time it got to us

Amazing gluten free options, we had 2 half and half pizzas both gluten free it was delicious! Adam served us and he was brilliant! Thank you

Patryk and his team went above and beyond to make my twins’ birthday meal special - there were 25 of us (13 kids!) and we were all seated in a nice area together, with birthday posters, a ballon and personalised cards for the birthday boys. The food and service was great and nothing was too much trouble. All in all, an absolutely brilliant experience and we are very grateful to the team for making it so stress free and enjoyable!

Lewis was a very helpful and friendly host. Great chat and soooo pleased tobjesr the kitchen staff get part of the tips....which are well deserved

The fresh new menu is exciting and different. Our waiter (at Loughborough) Adam was friendly, professional and attentive. All in all a great meal! I strongly recommend Loughborough branch for a visit!

The food was cold but tasted great after reheating

Alex who served us was very nice and helpful with a smile on his face and his vibe made me and my mum smile alot.

I got served by Ellie, she was amazing. She came over and helped me straight away. Wonderful host!

Vegan/gluten free pizza available. Great for us!

Always reliable. Lot more expensive recently though. The app has very few benefits now. Kids love it and vegan options are good. Gluten free pizzas are kids size only which I find perplexing. Why?? I'm prepared to pay more for an adult sized pizza! Come on Pizza Express. About time this was sorted.

We went as a family of four to make use of the 'kids eat for free' deal where you get a free children's piccolo meal for each adult main. The food was nice enough for what it is. However, when we received the bill, we were charged for the two adults meals and drinks that we'd ordered, plus there was a part charge for the piccolo meals. When we queried it, the server (Patryk) referred to various numbers, none of which actually added up and ended up being a little rude frankly. There was no explanation given for why there was a partial charge for the piccolo meals when they were supposed to be free. He didn't seem to think there was an issue, so would not amend the bill. I don't mind if a mistake is made, but the response we received was appalling and represents terrible customer service. We won't be returning.

Tom was great as host and helped us greatly with the APP and offers available. Pizzas were excellent . With Revolution and Cineworld closing important we support those businesses still remaining in Loughborough.

Very good meal today with great service, the manager was excellent!

We always visit mid afternoon during the week because it is quieter. We continue to come to this clean, friendly pizza restaurant because the food is delicious every trip and the service professional, quick and friendly. The staff are always helpful and Alice and Alex stand out thanks! We also have to mention the Pizza guy, Esbat great cooking thanks! My favourite is the Padana main and the beautifully fresh mozzarella and pesto to start - light and tasty. DH enjoys the slightly spiced prawns to start (another light delicious dish) and the Spicey Giuseppe pizza. The blush wine is always served perfectly chilled what more can I say... oh it is a relaxing restaurant, nice decor and comfy seats.

Food was amazing as always, and it was a nice restaurant. Our waitress Daniella was so polite and helpful with recommendations and a nice friendly tone :)

Previous visits here weren’t great, but this year they changed the manager and it’s pretty good food for Loughborough. Pizza is arguably best in town. Reasonable prices, friendly staff.

The gluten free pizza base wasn't cooked, soft more like a pancake. Shame as toppings were lovely. Don't know if it was rushed as when eat in restaurant or picked up myself has been fine. Rang restaurant and said they haven't changed the bases. 🙁

I thought food from just eat is meant to be sealed. Mine was not and the box was slightly open. I do not feel comfortable eating this food. I have taken photos as proof and would like a full refund

After avoiding PE for many years following a bad experience in London, some amazing friends gave us a voucher for Xmas. Whilst in town for a cheer comp (Daughter not me) we needed food. Voucher in hand we took the plunge to try PE. We were greeted by a young lady called Lauren, who was respectfully dressed and very polite and professional. Since our arrival this member of staff has not stood still, constantly helping customers and completing tasks without direction. She tended to all our needs in a Friendly, professional and not pushy way. This young lady will go far!! Massive thanks Lauren, we will try PE again. 🤗

After avoiding PE for many years following a bad experience in London, some amazing friends gave us a voucher for Xmas. Whilst in town for a cheer comp (Daughter not me) we needed food. Voucher in hand we took the plunge to try PE. We were greeted by a young lady called Lauren, who was respectfully dressed and very polite and professional. Since our arrival this member of staff has not stood still, constantly helping customers and completing tasks without direction. She tended to all our needs in a Friendly, professional and not pushy way. This young lady will go far!! Massive thanks Lauren, we will try PE again. 🤗

The dough balls were completely burnt and was unable to send out a replacement

After walking around for a while I decided I would have pizza at Pizza Express. It had been a while since I had been to Pizza Express. They had a new addition to their menu, the Soho '65. A slice of our heritage - tomato with garlic, fresh buffalo mozzarella, olives, rocket and shaved Gran Milano cheesSe. So I ordered the Soho '65 and a side order of halloumi bites. It wasn't too long before my food arrived. This is a rather simple, but tasty pizza. It’s also a square pizza. I think they forgot to add the shaved Gran Milano cheese, this I didn't notice at the time. However I did enjoy the pizza and did like the combination of fresh mozzarella, olives, and rocket. The base was baked well and was crisp on the outside, soft in the middle, and tasty. Alongside (as I had a free side in the app) I had a portion of halloumi bites, this was crispy coated halloumi with Italian tomato dip and parsley. Didn't think much of these, the halloumi was okay, but I didn't like the tomato dip. I think as it was (probably) from a jar and didn't taste very fresh. I did enjoy my meal and the service was excellent.

Good quality food, friendly service. A little quieter than we expected on Bank Holiday weekend.

Mains were ok, nothing special. Sides of chips and halloumi bites were dreadful though, definitely wouldn’t order them again. Service was ok, staff were friendly but there was no atmosphere to the restaurant. It’s worth noting that any discount codes/offers do not work with app rewards. This wasn’t highlighted by staff, but luckily sorted in the end.

My son had a pizza party yesterday for his birthday with a group of friends. Natalie, who hosted, was brilliant with the children. They all had so much fun and my son had a great time. Thank you to Natalie and the team for a great party.

Fantastic meal and quick, attentive service for a Saturday night- the meal was somewhat spoilt by a particularly problematic and rude customer who was sat on a nearby table, however the manager (young, blonde male in a black jumper) dealt with it exceptionally well and was professional throughout - but it was no fault of the staff who were fantastic overall!

garlic bread too expensive.. food went cold quickly. pizza crust was burnt. pizza wasn't cut into slices properly. this was my first time ordering from here and it will be the last. over priced food

Good attitude from restaurant, good food and delivered on time

Ordered for 6:30pm, delivered at 7:10pm and was cold

Low value for money. Ordered for first time 2 pizzas because Pizza Express had an offer and I have decided to give them a try but the size of pizzas was very small considering the amount of money paid. I could get bigger and cheaper from other local pizza shops. The app listing doesn't show a real photos of size so as customer I you don't know what to expect when you receive the order . Overall the taste was very good but unfortunately I will not come back to Pizza Express , too expensive for size .

Very good pizza and pasta! Friendly and accommodating staff.

Delicious food and the driver was an absolute angel

Service was terrible... There just wasn't any. Wanted to order another drink mid-meal and there was just nobody to ask. Food wasn't fantastic for the price, but adequate. Edit: In response to them asking me to contact them, I have no intention of doing so, I just won't be going back again.

Always enjoy a great meal eating out or dining in with family and friends - we enjoy the varied menu choices, gluten free and veggie options. Especially the new Pollo Fiesta pizza…it’s yum! As regulars I thought to share this review because it’s not often you can visit a restaurant (over many years) and the quality of food and customer service just gets better. Many happy memories made with kids parties, family celebrations and cosying up at home with a GREAT pizza.

I ordered a dip and did not receive it :(

We had a table of nine, the waitress took ages to come and take our drinks order, too busy chatting with her friend then look after the tables, the food was average at best. I've had better frozen pizza. Then they put a service charge on without letting us know before hand.

No issues with the driver, but the food arrived cold and the dough balls are rock solid

We're in here way too often with Tesco vouchers because it's such an easy option with young children. On the rare occasion we've been disappointed (not this time), staff have gone out of their way to make amends. Enjoyed the new festive meny options and appreciated staff accommodating our request for starters and mains to come out together and kids puddings to go so that we could get home for bedtime. Everyone enjoyed their meals, the kids love the hats and activities, a simple, enjoyable, family meal out yet again. I am gluten free (coeliac).

On a bustling Saturday night, despite the crowd, Pizza Express managed to accommodate me and my two children, which was greatly appreciated. The food undoubtedly lived up to its reputation—fresh, flavorful, and truly delicious. However, the wait time for our meals stretched beyond 40 minutes, which, with hungry kids in tow, was less than ideal. The service staff were friendly and attentive, although I did find myself needing to inquire twice about the status of our order. Despite this, their positive attitude and willingness to assist were commendable. The culinary experience at Pizza Express was outstanding; each dish presented was a testament to their commitment to quality ingredients and skillful preparation. However, minimizing wait times, especially during peak hours, would significantly enhance the overall dining experience for families and larger groups.

On a bustling Saturday night, despite the crowd, Pizza Express managed to accommodate me and my two children, which was greatly appreciated. The food undoubtedly lived up to its reputation—fresh, flavorful, and truly delicious. However, the wait time for our meals stretched beyond 40 minutes, which, with hungry kids in tow, was less than ideal. The service staff were friendly and attentive, although I did find myself needing to inquire twice about the status of our order. Despite this, their positive attitude and willingness to assist were commendable. However, minimizing wait times, especially during peak hours, would significantly enhance the overall dining experience for families and larger. With a slight improvement in promptness, especially during busy periods, it would undoubtedly elevate the dining experience, particularly for families with children.

Was missing the dips garlic butter and white chocolate dip which was very disappointing.

Lovely food but not great delivery experience. Arrived half an hour late and a little cold.

Good experience, nice food and friendly staff.

Decent pizzas great service will be going back for more pizza 🍕

Thank you so much Josh for your amazing service

Had an adult pizza party here for Josh lead us through it all was great games, great food and an amazing experience

We did a pizza making experience and Josh was an excellent host as well as the pizza chef. Highly recommend

Great pizza party thanks Josh!!!