Pizza Express in Charnwood - Phone Number, Reservations, Reviews

Very good meal today with great service, the manager was excellent!

Food was amazing as always, and it was a nice restaurant. Our waitress Daniella was so polite and helpful with recommendations and a nice friendly tone :)

Previous visits here weren’t great, but this year they changed the manager and it’s pretty good food for Loughborough. Pizza is arguably best in town. Reasonable prices, friendly staff.

The gluten free pizza base wasn't cooked, soft more like a pancake. Shame as toppings were lovely. Don't know if it was rushed as when eat in restaurant or picked up myself has been fine. Rang restaurant and said they haven't changed the bases. 🙁

I thought food from just eat is meant to be sealed. Mine was not and the box was slightly open. I do not feel comfortable eating this food. I have taken photos as proof and would like a full refund

After avoiding PE for many years following a bad experience in London, some amazing friends gave us a voucher for Xmas. Whilst in town for a cheer comp (Daughter not me) we needed food. Voucher in hand we took the plunge to try PE. We were greeted by a young lady called Lauren, who was respectfully dressed and very polite and professional. Since our arrival this member of staff has not stood still, constantly helping customers and completing tasks without direction. She tended to all our needs in a Friendly, professional and not pushy way. This young lady will go far!! Massive thanks Lauren, we will try PE again. 🤗

After avoiding PE for many years following a bad experience in London, some amazing friends gave us a voucher for Xmas. Whilst in town for a cheer comp (Daughter not me) we needed food. Voucher in hand we took the plunge to try PE. We were greeted by a young lady called Lauren, who was respectfully dressed and very polite and professional. Since our arrival this member of staff has not stood still, constantly helping customers and completing tasks without direction. She tended to all our needs in a Friendly, professional and not pushy way. This young lady will go far!! Massive thanks Lauren, we will try PE again. 🤗

The dough balls were completely burnt and was unable to send out a replacement

After walking around for a while I decided I would have pizza at Pizza Express. It had been a while since I had been to Pizza Express. They had a new addition to their menu, the Soho '65. A slice of our heritage - tomato with garlic, fresh buffalo mozzarella, olives, rocket and shaved Gran Milano cheesSe. So I ordered the Soho '65 and a side order of halloumi bites. It wasn't too long before my food arrived. This is a rather simple, but tasty pizza. It’s also a square pizza. I think they forgot to add the shaved Gran Milano cheese, this I didn't notice at the time. However I did enjoy the pizza and did like the combination of fresh mozzarella, olives, and rocket. The base was baked well and was crisp on the outside, soft in the middle, and tasty. Alongside (as I had a free side in the app) I had a portion of halloumi bites, this was crispy coated halloumi with Italian tomato dip and parsley. Didn't think much of these, the halloumi was okay, but I didn't like the tomato dip. I think as it was (probably) from a jar and didn't taste very fresh. I did enjoy my meal and the service was excellent.

Good quality food, friendly service. A little quieter than we expected on Bank Holiday weekend.

Mains were ok, nothing special. Sides of chips and halloumi bites were dreadful though, definitely wouldn’t order them again. Service was ok, staff were friendly but there was no atmosphere to the restaurant. It’s worth noting that any discount codes/offers do not work with app rewards. This wasn’t highlighted by staff, but luckily sorted in the end.

My son had a pizza party yesterday for his birthday with a group of friends. Natalie, who hosted, was brilliant with the children. They all had so much fun and my son had a great time. Thank you to Natalie and the team for a great party.

Fantastic meal and quick, attentive service for a Saturday night- the meal was somewhat spoilt by a particularly problematic and rude customer who was sat on a nearby table, however the manager (young, blonde male in a black jumper) dealt with it exceptionally well and was professional throughout - but it was no fault of the staff who were fantastic overall!

garlic bread too expensive.. food went cold quickly. pizza crust was burnt. pizza wasn't cut into slices properly. this was my first time ordering from here and it will be the last. over priced food

Good attitude from restaurant, good food and delivered on time

Ordered for 6:30pm, delivered at 7:10pm and was cold

Low value for money. Ordered for first time 2 pizzas because Pizza Express had an offer and I have decided to give them a try but the size of pizzas was very small considering the amount of money paid. I could get bigger and cheaper from other local pizza shops. The app listing doesn't show a real photos of size so as customer I you don't know what to expect when you receive the order . Overall the taste was very good but unfortunately I will not come back to Pizza Express , too expensive for size .

Very good pizza and pasta! Friendly and accommodating staff.

Delicious food and the driver was an absolute angel

Service was terrible... There just wasn't any. Wanted to order another drink mid-meal and there was just nobody to ask. Food wasn't fantastic for the price, but adequate. Edit: In response to them asking me to contact them, I have no intention of doing so, I just won't be going back again.

Always enjoy a great meal eating out or dining in with family and friends - we enjoy the varied menu choices, gluten free and veggie options. Especially the new Pollo Fiesta pizza…it’s yum! As regulars I thought to share this review because it’s not often you can visit a restaurant (over many years) and the quality of food and customer service just gets better. Many happy memories made with kids parties, family celebrations and cosying up at home with a GREAT pizza.

I ordered a dip and did not receive it :(

We had a table of nine, the waitress took ages to come and take our drinks order, too busy chatting with her friend then look after the tables, the food was average at best. I've had better frozen pizza. Then they put a service charge on without letting us know before hand.

No issues with the driver, but the food arrived cold and the dough balls are rock solid

We're in here way too often with Tesco vouchers because it's such an easy option with young children. On the rare occasion we've been disappointed (not this time), staff have gone out of their way to make amends. Enjoyed the new festive meny options and appreciated staff accommodating our request for starters and mains to come out together and kids puddings to go so that we could get home for bedtime. Everyone enjoyed their meals, the kids love the hats and activities, a simple, enjoyable, family meal out yet again. I am gluten free (coeliac).

On a bustling Saturday night, despite the crowd, Pizza Express managed to accommodate me and my two children, which was greatly appreciated. The food undoubtedly lived up to its reputation—fresh, flavorful, and truly delicious. However, the wait time for our meals stretched beyond 40 minutes, which, with hungry kids in tow, was less than ideal. The service staff were friendly and attentive, although I did find myself needing to inquire twice about the status of our order. Despite this, their positive attitude and willingness to assist were commendable. The culinary experience at Pizza Express was outstanding; each dish presented was a testament to their commitment to quality ingredients and skillful preparation. However, minimizing wait times, especially during peak hours, would significantly enhance the overall dining experience for families and larger groups.

On a bustling Saturday night, despite the crowd, Pizza Express managed to accommodate me and my two children, which was greatly appreciated. The food undoubtedly lived up to its reputation—fresh, flavorful, and truly delicious. However, the wait time for our meals stretched beyond 40 minutes, which, with hungry kids in tow, was less than ideal. The service staff were friendly and attentive, although I did find myself needing to inquire twice about the status of our order. Despite this, their positive attitude and willingness to assist were commendable. However, minimizing wait times, especially during peak hours, would significantly enhance the overall dining experience for families and larger. With a slight improvement in promptness, especially during busy periods, it would undoubtedly elevate the dining experience, particularly for families with children.

Was missing the dips garlic butter and white chocolate dip which was very disappointing.

Lovely food but not great delivery experience. Arrived half an hour late and a little cold.

Good experience, nice food and friendly staff.

Decent pizzas great service will be going back for more pizza 🍕

Great pizza party thanks Josh!!!

Thank you so much Josh for your amazing service

Had an adult pizza party here for Josh lead us through it all was great games, great food and an amazing experience

We did a pizza making experience and Josh was an excellent host as well as the pizza chef. Highly recommend

Great experience for food & drink, special thanks to Beth for great service and looking after us! Service made a massive difference, food was amazing

Food was good, ambiance was good but the service was not great at all. Very slow, even though we were in on a quiet Sunday. Had to constantly ask for their attention to get pudding menus and the bill etc… whole meal took 40 mins longer than necessary.

Food was completely cold when it arrived very unusual, it’s always been fine before but I will not order again

Food all under cooked, warm and soggy.

Went for food before the cinema Food was excellent and the staff very attentive What ruined the experience was a family with kids, who constantly screamed, ran all over the seating , throwing things at other diners. Parents did not stop them , but surprisingly the manager or staff did not do anything to intervene?

Beautiful restaurant, brilliant food. Our waitress Anna was particularly helpful and lovely. Will definitely visit again with the rest of the family!!

I went for food at the loughborough pizza express on 28/09. My daughter has an allergy and they questioned it as we were welcomed at the door, which I find was useful as they already knew about the allergies before I ordered our food. The manager on shift was very welcoming and he asked us our preference on where we would like to sit and we chose our usual seat, he helped me with my pushchair up the stairs. My food was amazing, suited to our allergies and waitress beth helped me to change items on the pizza so that it was dairy free. The food was really well cooked and tasted amazing. With it being vegan cheese, I was expecting something completely different. We will be coming again!! Thankyou Pizza Express :)

Great food and excellent service really friendly vibe

We had a lovely experience here, the staff were so incredibly kind and did everything to make sure we were comfortable. our waitress in particular was absolutely wonderful, she went above and beyond to ensure we were accommodated for. You couldn’t ask for better customer service than this! Would absolutely recommend and we’ll definitely be returning!

The best Pizza Express I have been to. The layout is spacious and airy. Great atmosphere. Lovely welcome by Lewis, and all staff were really friendly and helpful. Food was delicious. We will be back.

The place was clean, the food was hot and full of flavour and plenty of it. Service was actually excellent with a bunch of smiley helpful waitresses.. I definitely would go back.

Pizza wasn’t even Lukewarm. I am/was seriously disappointed.

Terrible experience here today the place was half empty and yet still we waited for the staff to take our order and clear the plates! We even witnessed a staff member eating food off one of the plates they had collected! Overpriced terrible food and shocking service we shall not be recommending or returning here.

Special thank you to Lewis, we came in on Saturday for a staff meal and he was super friendly, helpful and his service was amazing. Never met such a happy and polite person, definitely makes Pizza Express a nice place and we will be back soon!

the service is really worth it, makes you wait 20 minutes even if it's not busy

Another pizza express. Rather expensive

I thoroughly enjoyed my dining experience at Pizza Express in Loughborough, it’s by far one of the best I’ve visited, Lewis was super attentive and friendly throughout my visit and the food was perfect - I’ll definitely return when I next visit Loughborough.

Food was spot on! Service was horrendously slow and the whole restaurant looked messy - sat surrounded by dirty tables that still hadn't been cleaned when we left 2 hours later

We chose this restaurant for a family dinner. We were greeted with friendly staff to be seated on a table of our choice. The service was quick, after placing our order from a selection of menu. The Classic Pesto Dough-balls were very tasty as well as the Romana Vegan Giardinara pizza. I would recommend this restaurant to anyone.

A good pizza express the service was fast and the food was good.

We had lunch in the restaurar, seems like all servers crossing hands and no good posture as profesional waiter, we get pizza which was quite fast, I find a blonde hair on it, waitress apologies for that instead of the manager or person in charge, so disappointed and I'll never recommend this place.

My pizza is burnt. It’s very disappointing. I can provide pictures.

I went to pizza express in Loughborough for a lunch with my girlfriends, and we had such an enjoyable time. The food was lovely and so it was the staff, Karolina welcomed us and sat us at the table, made some recommendations and was very friendly. We’re definitely coming back!

Came here for a Fathers Day meal, was pleasantly greeted by a the manager, I think he name was Lewis. Made the experience really nice, and was incredibly helpful. The staff in general were all very welcoming. Made for a throughly enjoyable meal out :)

highly recommend and will definitely come back to you someday. Excellent place, delicious food, friendly service, everything is of the highest standard. A place worth recommending

Delivered ahead of time, another amazing pizza with excellent crust. 👍🏻

Great food and friendly staff, will definitely get more!

Best vegan pizza options I've ever tried. I recommend it to everyone who is vegetarian, but also wants to have a lot to choose from :)

The menu made no mention of pizza sizes, so having eaten in person at the restaurant, I made what I thought was a reasonable assumption that for the listed prices the pizzas would be large (or at worst medium). They were only individual sizes (I think 10 inch), which wasn’t enough food for everyone. So the pricing seems very high for individual pizzas, and the menu should be clear that all pizzas are individual size only, so that there can be no confusion.

Terrible service. I called the restaraunt and was met with abysmally poor customer service. I think that pizza express should rebrand as "pizza when we can be bothered"

I ate at this branch of Pizza Express with my family on a sunny Saturday afternoon. Service and food was great (recommend the Pollo forza pizza) and reasonably priced. My two boys had the set children’s menu which consisted of dough balls to start, pizza, drink and dessert and was very reasonably priced.

Usual standard of food. But on this occasion it seemed like our mains were forgotten. Had to ask where they were twice.

2hr wait for salads of questionable quality & the tiniest amount of dressing & not even a hint of an apology when it did arrive

We had our Daughters 8th Birthday here yesterday. The whole experience was fantastic and such a great idea. The children loved making Pizza with the Young Lady showing them all what to doo, and the extra games and activities were fun. A brilliant experience for a party and the friendly staff were all absolutely amazing! Many thanks for giving us a brilliant morning!! 👍👍👍

The pizza needs a little more depth, otherwise 😋

Very nice place , the sitting is comfortable and the place is cosy. I have tried their pizza and pesto pasta. Their both good . However food portions is so small for the price you pay 🙁 The have students discount 👩‍🎓 thought

The food is delicious and the staff are friendly however I always find that there are crumbs on chairs and tables not wiped down properly every time. The toilets could be cleaner.

Amazing pizza and a really good deal

Excellent service, accommodating Manager/Host answering the phone. Good food, great atmosphere.

The best Pizza Express store I've been to, great service from all the staff, food comes on time and it's always fresh. No issues!

Brilliant for coeliac's. Only use rice flour in their kitchen's so you can order pizza's without worrying about cross contamination. Love the pollo pesto pasta, which is gluten-free as standard. Little on the expensive side, but all gluten-free food is unfortunately.

Visited a few months ago. A girl called Liv served us but she was rude and her behaviour was enough to keep us away for good. It's a shame because we really liked this restaurant.

Had a delivery food was freezing cold and I only live 2 minutes from restaurant so wasn’t the drivers fault

Freezing cold food and I only live 2 minutes away so delivery was quick

The food is OK, but it is expensive and not very good value for money. To be honest, we only go when we have Tesco Clubcard vouchers to use - if you don't have any you are better off at Peter's Pizza directly over the road - the pizzas are better and cheaper!

Wiedo teast food .do not order

We had Theo as our waiter/server. They were very kind and friendly and a great aspect to the team, well done Theo !!! Your managers should be very proud to have someone like you.

We both pre-booked and pre-ordered everything in advance, yet still the food took exactly 2 hours to arrive. Everyone was beyond starving. When they finally did arrive, they left out and forgot about four of the meals. When we explained the situation to the manager they weren’t even slightly apologetic, and just replied they’ll “see what they can do”. Food was expensive despite this level of service and the portions were small. I understand managing wait times in a restaurant is difficult and number of customers can vary unexpectedly, but this was not even slightly close to the mark, and if accepting customers would result in a 2hr wait time with several forgotten orders, then perhaps Pizza Express is accepting far far more tables than they could manage.

Invited here for lunch with friends, total trepidation as my previous visit last december was a disaster, hence my previous bad review We were the only 3 people in the restaurant around 12.30 so the service was fab, strangely enough our waiter was truely italian and very lovely Great lunch, plenty of choice would recommend to be served by the lovely guy

Nasty Pizza. Nothing to write home about.

Came for dinner with my friends for pizza, Nandos was closed which obviously made pizza express tonnes busier than they expected. Ordered at 6:50pm and didn’t receive food until 7:45, almost an hour wait with zero communication. Only after we questioned where our food was did we see the waiters realising theyd given it to the wrong table so had to re-make our food. We wouldve appreciated if the staff recognised their mistake and apologised to us or explained properly the issue rather than have us sit guessing. Tables behind us with bigger numbers of guests sat down after us and had eaten and left before we got our pizzas. We enjoyed the pizza when it did arrive, but it's a shame it took almost an hour to arrive, on a Monday night too.

Nearly £15 for 4 cokes!! Was told we could only order the mothers day menu which was a lie as people were ordering pasta, we were told we could only have pizza. Pizza were drenched in oil and they got the bill wrong as we ordered 3x 2 courses which should have been £15.95 each, we pointed this out but they still got it wrong, by this time.e we had had enough..Will not return

Amazing afternoon with my family. Carolina was excellent, attentive and knew how to look after customers. Brilliant Brilliant Brilliant

Food was barely warm on arrival and one of the pizzas was burnt

Hardly any topping 12 thin strips of chicken and the same for peppers on the BBQ will not order again from here

Brilliant waitress and lovely food!

Guys the food was very bad its first time ordering through just eat and didn't expect it to be this bad . Pizza crust were overburdened and was not cut correctly,I could even smell the overburden when opened the box

I love this pizza express- that staff are friendly and the service is quick. Great food as always 🌟

Disappointed with the food. I’ve always lived Pizza Express but wasn’t happy with my order. The mushroom pizza was overpowered by herbs. I couldn’t taste anything else. The chicken wings were flabby and soggy. Not good value for money, which is a real shame as I have never been disappointed with food in Pizza Express restaurants

Good staff, good service, good food, good drinks, good location. Recommend the Carbonara - delicious.

Nice clean toilets and restaurant. Friendly and attentive staff. Food yum! (I can't eat other pizzas), but expensive without discount offers being available (especially the soft drinks). I love BBQ burnt ends, but the amount of toppings is definitely suffering from 'shrinkflation' . Otherwise 😋.

Staff were very accommodating of my dietary issues (low-FODMAP), and I was able to eat my first pizza in nearly 3 years. It means so much to those of us that struggle, particularly with rarer conditions like mine, thank you :)

Great food, atmosphere and service. Daniella was my server and couldn't have asked for a better service.

So slow. Restaurant was not even a third full and yet took 40 mins to get starters and then another half an hour to get mains. Definitely need to remove the word express from the restaurant name. Food was ok when it eventually arrived.

Each time we visit I can’t have enough, delicious vegan food, so nice and helpful team! We visit very often as they cater for vegans and GF, its not easy to find such a selection anywhere else.