Pizza Express in Exeter

Arrived and our table wasn't ready so we were asked to head upstairs where a waiter would seat us ; when we got upstairs we were ignored by all members of staff and stood waiting around until someone finally questioned what we were doing and sat us down (behind a curtain) 45 minutes later we were asked if we wanted a drink and to order food Another long wait for starter to arrive. Mains turned up without our dishes being cleared away so I was forced to put starter dishes on another table and help myself to clean cutlery. Asked for some cheese to go on top of the pasta - this was never brought out. Pizza was ok, but pasta inedible - the 'tomato sauce' was simply a can of heated tomatoes. The 'sauce' had no flavour or indication of having been made from quality ingredients and cooked for any length of time to enhance flavour - there are students living on tight budget that could produce something tastier and more authentic. Nobody asked if we wanted more drinks. Nobody asked why those who ordered pasta had left most of their meal. Didn't order dessert as we had simply had enough of being sat in a noisy restaurant, surrounded by dirty tables, being ignored by waiting staff Have not had a great experience in the past but in the interest of being fair we tried again. That will be the last time. Would NOT recommend

Food was amazing. Staff was amazing but I feel like the manager berating one one of the staff members whos Shift was cancelled in front of customers was very unprofessional and attitude towards staff members could definitely be improved.

Everything was incredible, good quality food, the staff were very friendly especially Enzo S, the atmosphere was lovely and very impressed with the speed of service!! Thank you to the Exeter Team and the server Enzo S

We have been here numerous times times and always enjoyed the food and the staff were always friendly. However this time was not a good experience. The waiter was surly at first another arrived and explained they were short staffed. Whilst I accept this and make allowances it is better to smile! My pizza was tepid and I had the impression that mine was left around waiting whilst the others were being cooked. I felt there was little point in saying anything due to the fact all were obviously fed up with things. I think the situation reflects poor management who hasn’t empathy towards their staff rather than the food and service that we received. Thank you to the staff who were trying their best under very difficult conditions.

Enzo was the best waiter we have ever had. This was for my mum's birthday in January. He helped us with everything, and anticipated every need or desire we had with such skill. We recognized him from the Taunton branch where he was also fantastic.

Always a really warm welcome and good attendance by the staff throughout! Pizza is consistently brilliant and the Duty manager provided the personal touch often missing! One of our favourite restaurants! Thanks so much.

Good pizza and dough balls but a special thanks to Lucian for his great service!

Incredible meal and great service. Thank you Helen and Oscar.

Wendy and Oliver were superb - amazing birthday

Service was excellent especially from our waiter Lucian who was very friendly and knowledgeable this made our experience ten times better as it made the restaurant seem very homely.

Staff are always friendly. Pizza 🍕 are so fresh love the new queen margarita . Such a lovely view of the cathedral. Love the old building aswell . We will be back . Enzo was so lovely .

Reserved table during half term. We're seated within 5 min, it was very busy at lunchtime. Our server was lovely, sounded Italian, didn't catch name. Food was delicious, pizza was so thin, amazing. Had Tiramisu for dessert which was honestly stunning, I'm very picky with Tiramisu, this had the little tang of alcohol and it was very moist, perfect.

Super yummy food. Adam H was so lovely and such great service.

This is the second time we have been her. First time service was awful food took over an hour to come out. The excuse was that they were prioritising the takeaway service!! We went again as my son wanted to go for his birthday. Big mistake encountered again awful service, over an hour for food to come out. This time the excuse was trainee staff! Never again!!

Had a meal with a friend. Service was amazing. Our server Oscar was really good. He recommended dishes and drinks and was very attentive. Food was very tasty as well. Will be coming back

Lovely dinner (thank you to our lovely waiter Conor!)

Best experience ever!! Greeted warmly by a lovely young chap at the door who swiftly seated us at table 21 (jug). Service was quick and food was great. GM Wendy was charming and made us feel incredibly welcome. Highly recommend.

Thank you to manager Wendy for keeping the show on the road on a very busy evening.

Thank you Wendy and team, great meal 👌

Brilliant service, lovely atmosphere and great fast food. Would definitely come back! Big shout out to Wendy, GM, who looked after us during our lovely lunch

Great service from Wendy and the team, thank you!

We visited with our school for the group school visit experience. Wendy and Sophie were excellent, really helping ensure the children knew what to do and taking their time to be patient with them. A great experience! Thank you!

This is my second time visiting, after i was so impressed the first, staff are attentive and friendly atmosphere is lovely, food is delicious and came in good time, highly recommend!!

Amazing time, Connor our waiter was a legend. Brilliant food

Good food treated well by good staff and server connor who tended well to our table of 10

It's small but very cosy. We very much enjoyed our stay.

I had a lovely lunch here celebrating a friend's birthday. All the staff were excellent and the food was great as always. Adam was especially attentive, helpful and he went above and beyond to make my friend's birthday lunch special. Thank you, Adam!

Review written by my 12 year old son. This was the worst dining experience of my life. Firstly, when we arrived it was impossible to sit in two of the four seats at our table without climbing over or crawling under the table. We were shown to another table where it was possible to sit and promptly ordered. Half an hour later, our drinks arrived. One hour later, our starters arrived. They were mediocre despite the long wait - the chilli prawns were watery, the mozzarella greasy and the calamari burnt. One hour and forty five minutes later, our pizzas arrived. The service was ridiculously slow and staff were dismissive of our concerns for how long we had to wait - pizza EXPRESS it certainly wasn't! If you have any experience, any experience at all of making pizza from scratch, it takes about 30-45 minutes. Here they have the dough prepared and they probably started it before our starters arrived so it probably should have taken them about 20 minutes to cook the pizza. When the pizza eventually arrived was of them was barely cooked - raw dough, cold/uncooked tomato, cheese barely melted - after an hour and three quarters of waiting this term was unacceptable. We were not the only disgruntled customers. What happened next really irritated us. Almost all the waiters were young and to send them forward to deal with unhappy customers was unfair - management should have been dealing with the issues. We did get a refund on the raw pizza but the lack if concern, apoligy or any sort of customer service really was appalling. Seriously, save yourself the trauma of coming here. Unless your starting a restaurant and want to see how not to do things STAY AWAY! Pour young employees, really feel for them. This is a genuinely terrible place to go for pizza - find another chain or an independent Italian to visit.

went for my friends birthday, excellent service! and Adam was such a lovely server!!

Had my birthday meal here with 10 friends and it was brilliant!! Adam provided great service and a friendly face! Wendy gave us a warm welcome.

Adam was the best server I have ever had in my life. He made my sister’s birthday extra special!!! Mozzarella sticks were excellent.

Great experience, lovely staff, will defo be coming back

Had a lovely lunch, Oscar was an amazing server!

Great service by Oscar very knowledgable concerning Allergies 10/10

Food was lovely, sever was Oscar. Very polite and welcoming. 5 star for his sevice. Definitely be back again

Lovely pizza express!! Food is amazing and fabulous service!! Very Friendly and helpful! Will be back here again!!!!

Oscar was friendly, welcoming and very patient with my autistic son who was super grumpy and having a bad day. Lovely food and service as always

Very nice and friendly manager Wendy

Very fast and good food. Amazing service from Oscar. Couldn’t ask for more

We had a fantastic meal today for my daughter's birthday. We were a table with 8 with 5 children and it was brilliant from start to finish. Food was delicious and staff were lovely. Highly recommend for great food and super family friendly. Special mention to Wendy!!

Turned up to see if had table feee were ignored for over five minutes by front of house - ended up taking custom elsewhere. See by multiple staff members standing there and no one came forward to ask if we wanted help

Pizza Express could not have been better for a half term celebration. Wendy couldn’t have done more for us. Food was delicious and service outstanding. Many thanks

Visited this evening with my family. Wendy was very friendly and helpful and ensured my childrens food came out promptly so they weren't getting restless waiting. Thank you!

Great pizza, great service. We visit Pizza Express often as we have a disabled child with an eating disorder. The pizza at this branch proved exceptional and the service (after a small blip with seating) really first class.

Completely forgot to write a review! I went to Pizza express on Saturday and was served by a young brunette guy (want to say his name was Arron but not 100% sure!). He made my friends birthday so special and provided 10/10 service. The other young girl working was great too. Brilliant food and great experience. Will be back

Amazing food loved the tiramisu for desert. Thank you Rui for squeezing us in between bookings and Sinead for the great service.

The rudest people working here.

Great service, speedy too. All the staff were eager to help. Special mention to Wendy who was super busy but a great host!

Adam and jasmine made my friends birthday very special! Accommodating to needs and very friendly! Food amazing aswell!

Sadly my friends and I had a very bad experience. Already before entering it was clear that the people working there were fighting or had some sort of argument. We were ignored for a solid 5 minutes and then when we asked if there was space, we were left alone again, waiting for another 5 minutes with workers ignoring us. Finally someone came up to us (we think it might have been the manager?) and asked us very angrily what we wanted. When we asked if they could seat us, he told us there was no space even though more than half of the restaurant was empty. He was also not being nice about it and it seemed like he just wanted to get rid of us. Again, maybe we just managed to walk in during a bad time since they were already arguing with each other before we entered, but I am certainly not used to that sort of service from pizza express. Really disappointed.

Went to Pizza express and was greeted by lovely staff. My daughter has type 1 diabetes and was having a hypo as soon as we walked through the door. Without hesitation the waiter Lucian got her a glass of apple juice and was back within seconds. So quick and kind and offered it on the house. I was so grateful and I appreciate it so much. My daughter is only 10 newly diagnosed and his kindness was greatly welcomed. The food was absolutely lovely, came out quick, delicious and hot. Connor our server was kind, lovely and very helpful. His attention to detail was nice. He didn't miss a thing. All in all it was a lovely visit and we left feeling stuffed and happy.

came here for dinner and Conor was absolutely top class offering a steady service and moist desserts. couldn't be more hospitable 🍕💪

I ordered a pizza from just eat around 12 and on the app, it keeps changing the time at one point, it would say the delivery would be around 3 o’clock. I cancelled my order and the app still charge me when it wasn’t even prepared yet. I would like my money back

Great food & service! Our server Oscar was fab!

Thanks so much for your great service Wendy - we loved your black and white shirt and you gave us the best table

I went with my friends and Wendy was amazing to us. She was very funny and answered all our questions. 💗🍕

Amazing waitress Wendy made the experience brilliant!

The team managed our group booking really well (28) despite being very busy. We’d pre-ordered and everything came out quickly. The staff were very friendly and only too happy to help.

Met by a surly manager, seated with not a word. Not acknowledged by staff, sat for 15 mins no order taken. Left. Tbf have used before and they were great. This time terrible

Pizza is not well cooked and service is pathetic.

Had a lovely lunch and Adam was amazing! Really good service and very friendly.

dinner was fab! We came for dinner as a couple and had speedy service and great quality food. Big thanks to Wendy- excellent customer service and a lovely chat. Thank you :)

Adam Harding was a gift from god a truly spectacular man

Wendy was fab - thanks so much for lovely evening! Great service and lovely food.

I love Wendy!!! Great top such a style icon!!! Food is great too

Wendy is the best. Come to the restaurant

Sadly we had a very poor experience in PE Exeter last night (Thurs 16th Jan). We arrived without a booking at 5.15pm and asked for a table for two. The restaurant was totally empty yet we were made to wait for the waiter to ask his manager if there were any tables free. I asked for the table in the window but was told I could only have the choice of two tables despite being the only diners in the restaurant. We proceeded to have a drink and order our food. We had two Romana pizzas, both of which were overcooked (blackened crust and tough chewy base) and probably the worst pizzas we have had from a Pizza Express restaurant. To top things off, our plates were cleared and bill presented to us straight away, not having asked for it. We politely paid and left (the table I requested was still vacant at the time of leaving - 6.45pm) but found the whole experience poor. The guy that met us at the door and brought our bill was called Oscar, yet we received good service from Lucien throughout. Oscar was rude and unwelcoming and could do with understanding he works in a service industry and his attitude towards us last night could well explain why your restaurant is so quiet. My family have enjoyed dining at PE for the last 20 years and this was the worst experience we have had in that time.

Wendy and Oscar are so delightful and fabulous! Had such a lovely time xxx

Went for a pizza this evening - We were served by Lucian who was super friendly and funny - Hugely recommend, see you again soon!

Wendy and Oscar were the best! Quick service and very friendly. 10/10

Amazing service from Oscar and Wendy!!! Loved pizza express. Yummy thin pizza.

Good food, excellent friendly service. Saturday early evening, it was busy but we had booked. We were seated downstairs in a window seat by Adam who looked after us throughout our meal. The food was very good and Adam was brilliant, Very friendly and efficient. Thank you so much.

Over one and a half hours to get a delivery followed by unhelpful response from the restaurant who couldn't care less!!!

Express? Change the name please. Staff slow and visibly not interested in their work or their customers. Customers food came out at different times and several complaints were heard. Best avoided.

Wendy was a great host. We always love a trip to pizza express so my boys were disappointed that there were no tables (I hadn't reserved a table!) but Wendy helped us reserve a table within 30 minutes. When we came back the table was all ready and set up for the boys. They were delighted. My oldest declaring Wendy to be the 'best person in pizza express'. Thanks for saving the day and the great food as always!

Conner servered us with a great smile and attitude. Was very helpful and helped us to get some free dough balls though the app and made mine and my partners anniversary a lovely night. Top 👏

Excellent service and chat with Enzo and the Wendy (who I think is the manager

Amazing pizza + atmosphere! Wendy was such a laugh and very helpful when it came to solving a problem with our app.

Wendy was a wonderful host. We thoroughly enjoyed our pizza experience and Wendy was very helpful with regards to our daughter seeking work. Thankyou.

The friendly and welcoming team excel at serving good quality food efficiently. Good variety of gluten free options. Great place for kids with a seasonal kids activity sheet and colouring crayons. Seating is a little tight in places due to the nature of the building.

Connor was a great waiter! Very attentive and cheery for Boxing Day. We had a pleasant experience. Merry Christmas, Connor!

A lovely service from Lucian. He really made an effort to be friendly and help the youngsters to understand the menu.

Wendy and her team were really kind and afficant. I'm from London and never feel like the staff there look after quite like in the Exeter branch!!! 10/10 thanks guys 🥰

Wendy and team gave us great customer service! And looked after us on our visit :)

Excellent food and great service.

Lovely Christmas & Birthday Party 2 in 1 at Pizza Express Exeter Cathedral Yard. Very nice and friendly service. ENZO was amazing looking after our party of 15. I think every time we come there again we ll be asking for ENZO. 😀 THANK YOU SOOO MUCH!

It's okay. Pizza was fine and dessert was good, but everything was extremely overpriced. Dessert was a yummy slice of cake, but it was laughably small and cost something like £7! If you want delicious pizza at an affordable price (along with great salads and desserts), I would recommend Franco Manca.

lucian was fantastic , so friendly and accommodated us so well when we were in hurry and its was so busy. Thank you Lucian!

We had Adam as our Server today. He couldn’t have done enough, we had multiple tables around discussing how he was such a great waiter. As fellow employees from another Pizza Express, we were very impressed with the high standard of service.

We were warmly welcomed by Wendy and the team, dinner was excellent and the staff were all very friendly. Would definitely recommend to a friend and we will be visiting again.

We hadn’t booked but were so grateful that Wendy and her team accommodated our family. The children were delighted with their hats and colouring and all staff were so friendly and made it a great experience for them. Lovely pizzas and the children’s pasta was delicious. Thank you so much Wendy for chatting to them and making them feel special - have a lovely Christmas

Friendly staff, our daughter was made to feel very special for her birthday. We had a lovely time!

Took 50 mins to deliver 2 pizzas and one pasta. Had to follow up 2 times. When informed the manager (lady) she was trying to justify the wait time. No early indication that there is long wait. Poor customer service 👎🏼

Lovely early supper here with my family . We didn’t book but were made to feel most welcome by Enzo our waiter . We went for the festive menu which was well priced . Great service and fun too.

Slow service, the atmosphere just felt a bit rushed with the xmas parties that were in today. Food was tasty but a massive joke when we order extra ham on a pizza just to get 5 tiny pieces for an extra £2.50. Raised with waitress and they removed from the bill. But if you are paying for something you would like a decent amount surely.

Food was delicious, proseccos were gorgeous and service was amazing. Isabelle our waitress was really helpful and made our experience lovely and fabulous.

This was my third visit to Pizza Express with my partner, but unfortunately, it didn’t live up to our previous experiences. We were seated promptly and placed our order, but our starter took 30 minutes to arrive. After finishing the starter, we then had to wait another 30 minutes for the main course. While the food itself was up to the usual standard, the garlic butter dip was completely rock solid and unusable. At the end of the meal, we struggled to get a staff member’s attention to request the bill. When we finally did, the waiter appeared visibly frustrated that no gratuity had been added—despite the disappointing service. Overall, this visit fell short of the service we’ve come to expect from Pizza Express.

Very helpful waiter and manageress! Really look after us.

Totally amazing service thank you Wendy and wendzo! Impeccable staff and food! Grateful for taking six of us on short notice. We will be back! My son’s birthday meal! Amazing 🤩

If you don't want to wait two hours for your food, don't order online at this restaurant.