Pizza Express in Rushcliffe

Slow service. And pizza was dry. Not enough mozzarella.

Had takeaway delivered, Pizza wasn’t bad, wasn’t cut and toppings a bit on the light side, but is this really what you call a portion of chips? Cold, burnt and barely covering the bottom of the box! Won’t be ordering again

Daughter who is 5 is coeliac and it’s her favorite restaurant. The whole menu has gluten-free alternatives, which is lovely!

Having avoided this restaurant for several years after a series of, to put it mildly, disappointing experiences, my ancient father and I went last night. My dad asked to move tables on four occasions as the aircon was ‘freezing’ him. Not once was this an issue and our server, Sienna (I think), was utterly delightful as was the food. Clearly understaffed to the point that they’ll always get the awful reviews that they do but, that aside, I highly recommend a visit.

Great food, attentive staff, convenient location :)

Great place esp for the children. Pizzas we're lovely. The kids demolished theirs.

I recently visited and was extremely disappointed with the service. We had to wait nearly an hour just to get our pizza, which is far too long for any restaurant. To make matters worse, the staff was unfriendly and unaccommodating. We requested a specific table, but they refused without a valid reason and were quite rude about it. The overall experience was frustrating, and I would not recommend this place if you value good service and a welcoming atmosphere.

I've been here twice. My first experience was terrible; we waited for an hour. During my second visit, despite there being empty tables, we were told that since we were only two people, we could only sit at a table for two. The level of professionalism is appalling. It's unbefitting of a brand like this to impose such rules just to make a little extra money. There's no solution offered. Trying to seat people just 5 cm away from strangers to add a couple more tables is utterly ridiculous.

Absolutely awful service. I took my 3 young nephews at lunchtime, having booked a table. The service was dreadful. It was a long time before anyone served us, and then another 50 minutes before the food turned up. The staff were very rude, no apology or anything. The restaurant was half empty too. I ordered a chicken Caesar salad that was more or less a bowl of iceberg lettuce and a few bits of chicken. Extortionate prices as well! Definitely won’t be going back!

Seated outside, table not clean. Then forgotten about for about 15 minutes until I went inside to ask if we could order, also asked what I took to be the manager (male , floral shirt) for the table to be wiped. Order eventually taken but table still not wiped. Drinks bought but missing a drink and only one water glass provided so went inside again to chase up. Asked again for table to be wiped. Starters bought. Hot honey doughballs soggy and mean portion. Table still not wiped. Went inside again as no napkins or cutlery! Asked again about table being cleaned and apologised for being a nuisance (so British! 😂). Napkins bought but table not wiped. Perhaps they had run out of cloths?! Pizzas when they came were very nice. To top off the whole disastrous visit we then had a whole load of hassle with our bill. Wouldn’t allow us the free doughballs that my daughters pizza express rewards had given us,also wouldn’t give us the 25% off for uni days. This was because we wanted to part pay using Tesco vouchers which seems nonsense to me. Then when they took the vouchers they couldn’t get them to scan and accused me of using them previously! In fact, I’d only got them that morning. After a lot of backwards and forwards they eventually got their handset to work and my vouchers went through fine. No apology for this or for all the delays and poor service. I normally tip very generously and this is the first time in years I have felt compelled not to leave anything at all. So disappointed. This was supposed to be a nice treat for my daughter and her friend after a long hot day of moving house and we all ended up feeling stressed and let down. I used to use pizza Express a lot and the service was always excellent, and justified the slightly higher prices. Not anymore it seems! We won’t be back (which is a shame, as my daughter has moved in just around the corner!)

unfortunately i usually have no problems with this particular restaurant however i had to say something about the experience we had recently, firstly many of the dishes on the menu are not described properly and have aspects missing. e.g caesar salad with no croutons. additionally we ended up waiting over an hour just to order food.. which then took around 40 minutes to be served. lastly a cappuccino we ordered, we didn’t end up even getting due to the server forgetting until after we had the bill. sadly i think the restaurant has gone down hill however i would still be inclined to return because of the good food.

Un-friendly / unwelcoming hostess at the door! The food was clearly thrown together in a rush - cold and flavourless. It truly felt like the restaurant couldn’t handle the capacity of people it had in! Only silver lining of the evening was our wonderful waitress, who was running around like a busy bee, yet remained extremely friendly and attentive. Shame to have spent what we did on the meal - do better!

Terrible service - had to wait for ages and ask multiple times to be served and to pay the bill

Great location with free parking nearby after 8pm. Very helpful and friendly staff, nice ambience with the lighting inside, food very tasty. Staff went above and beyond to help use the vouchers we had. Definitely recommend for the staffing that were on tonight .

Service appalling. Food thrown at us, very expensive for what it is.

Disappointing, seem to be saving cost by limiting how much topping goes on the pizza or in the calzone!

Really nice place with delicious food. The food was excellent. We ordered Margherita pizza, Pollo ad Astra, Zucchini Linguine, Carbonara, and salad. All the dishes were amazing, each with its own unique flavor. It's better to book a table online as it gets crowded on weekends

Waited 20 minutes on the table, the waitress saw us a few times but just ignored us. Asked for the menu and gave to us with a cold face, and many food options unavailable. Very unhappy experience.

Love the food. Shame the wait was so long and the staff so grumpy and uninterested.

The food was absolutely delicious and they made a special no tomato pizza for my little one, which he said was amazing! Unfortunately, they said they had no pasta so some of the dishes were not available which was disappointing but we all found something we enjoyed. The new mushroom arancini starter was so good and my husband really enjoyed the hot and honey dough balls. The service was great and we paid on the app which sped things up. We had a lovely evening.

Always tend to choose Pizza Express to meet up with friends. Always guaranteed fab food, great service and a quality price!!

It's a Pizza Express, so great quality food goes without saying. It's a nice quiet spot where it's easy to relax and enjoy the food and drink. Handy little carpark just over the road, 2 minute walk.

I had family come up to visit. We decided pizza express was a good choice for the kids, and we weren't disappointed they were accommodating with our wild kids! Also, the waitress karis was very welcoming and attentive she was lovely and made our evening very pleasant.

The service from start to finish was brilliant and they even understand with 4 kids ages 9 and 7. Karis was lovely and helpful with menu options and keeping the drinks flowing.

I had a birthday meal with my grandma. We had a mushroom pizza and a starter which was arancini which was rice balls with mushrooms inside. Then I had one of my favourite desserts which is Honeycomb Cheesecake but they didn't have any pouring cream which is silly these days. Every restaurant that I know has cream so I think Pizza Express need to up their game a bit.

Not the best PIZZA EXPRESS I've visited. Congested. Starter was a prawn dish which tasted like dishwater. Pizza was okay. Service was dull. Excellent location.

The food came out cold and when we came in there was no nice welcome and when we finished our starters we ended up waiting 40 mins to get our pizzas as the waiters were walking and saw we had finished and did nothing about it

Excellent as always. Great service too.

Had a great time, food good, service good.

Took us 45 min to get our order , when an older member of staff who looked like management went over to the 2 young girls in the coffee area she asked have you been to table “..” to which the girls replied yes there still looking , no one had come over to us , and we had already decided what we were having prior to arriving , food then took a further 25 min to come to which we were not offered any other drinks, the team was extremely slow and rude and were just stood on there personal mobile phones the majority of the night , very upset with this disappointed in my special valentines meal

The restaurant itself is lovely, and I had excellent service from Carys! The Nduja doughballs are amazing, really recommend for service, speed, and food quality!

8 of us for a birthday lunch celebrating my nephew who is 10! Our waiter was just the right amount of attentive, very helpful and had the right banter with us. The food was delicious, fresh, hot and almost perfect - one of us ordered the calamari and sadly it was not cooked properly. Apologies made and bill corrected instantly - they were also very accommodating of the table confetti, balloon and donut cake lol …. Perfect for what we wanted I would recommend the BBQ Chicken Pizza and the Calzone !

As a Family of four, our food came out at completely different times, when one pizza arrived it was burnt, and when the other did it was a little undercooked. Our kids meals took an age to come. We were in there for over two hours all told. Table staff were friendly and apologetic enough, but at the end of the day the place is meant to be tooled up to make good pizzas, reasonably fast and at a decent price. I'm not sure they can claim any one of those three based on our experience, which isn't a one off which is why I'm leaving this review, hopefully things will improve, it used to be much better.

Disgusted! Dirty cutlery dirty drinking glasses re set with clean cutlery mixed in. Served a peice of cardboard cold bread with small amount of topping. Then after we used our love to shop cards, they said they weren't working said they had an issue with our table so loud, everyone looked!!!! Humiliated beyond words. Then we arrive home after being told the meal was on them, and they've took the payment!!!! Wow. Avoid avoid avoid and please ....to the manager, don't copy and paste the response to this bad review like you have all the others.

Awful service. Arrived 75 minutes before last orders and was asked to wait for a table despite the restaurant having under 10% occupancy. Many tables weren’t cleared. Plenty of front of house staff stood around chatting or being very helpful to food delivery service riders who of course were all cutting the queue which the staff were ignoring. After waiting five minutes was told they could seat us but the kitchen had already closed more than an hour early. Apparently not a problem if you drive for Deliveroo or Uber Eats. Unhelpful staff were rude and arrogant and unhelpful. The situation could have been handled so much more sympathetically. Pretty typical of the customer service at this branch

Service a bit slow, had to find the waitresses a couple of times Food great , though expensive

Great food, great service, great price, loved it!

Service somehow even worse than before. Manager unable to manage.

Good food and service though a little lacking in Christmas spirit

Went as part of a group for a Christmas meal. Good selection to choose from on the menu. The waiter was very attentive.

We had a delivery of 2 Romana pizzas and sides. Pizzas were cold and was like chewing on the food cartons they came in. Really disappointed as I've always dined in and always enjoyed it. Wouldn't order delivery again. Sides were nice.

Great service and good food as usual for Pizza Express. Good location in West Bridgford.

Why can’t they just get it right? We used to love taking are kids here. Now, it’s so badly managed, dirty tables, unorganised, unfriendly. There really isn’t any excuse. Lots of options now in west Bridgford so I would give this place a miss.

Lovely food and great service!!

A lovely meal with great service. Very efficient and quick service in between meals. Overheard another table saying you can use a Tesco vouchers here, so checked mine and got £10 off out meal. A nice evening out

Ordered takeaway from them at 8.50pm through JustEat, got an ‘order confirmed’ email straight after. At 9.20pm received a text to say the restaurant has cancelled your order. Tried calling twice but couldn’t get through to speak to anyone. Why accept orders in the first place if you’re too busy, and then cancel them 30 mins later?

The staff was great, The food and drinks were excellent, and they were reasonably priced. The service was prompt, with both food delivery and staff attentiveness being swift.

We were one of the few customers on a week day evening. Many ingredients were missing from the menu: olives, eggs etc so almost all salads were affected. Pasta for our little one arrived burnt and also with cream, instead of plain basta with tomatoes as we asked and usually had. The portion was for a 2 year old not 5 year old (see photo). The excuse was that they only have pasta with cream, which is not even in the menu. The salad was like taken straight from a bag and put on a plate. And it took ages to be served food like this. Bathrooms were not in good conditions either with floating objects…. Rocket was substituted with spinach and a single one was found and soggy… Not great experience.

Tables were far to close together. I ordered a pizza with a salad in the middle which somehow ended up being more expensive than another person in my party's whole pizza, I must add that my 'salad' consisted solely of spinach and rocket, it was tragic... I haven't eaten at pizza express in years and my prior memories were always fond but this experience put me off ever going back.

Been waiting for one hour food still hasn’t arrived , very poor service. Asked if the food was in the way and the waitress responded we are busy.

The staff here are great, vinny who served us was fantastic and we really enjoyed our meal here. We had an issue with the bill but was dealt with which we really appreciated! Would definitely return!

Like other comments we hadn’t made a booking and the look you get at the door just says it all! We were sat upstairs, slow service and food wasn’t very warm, lots of new untrained staff doing the waiting on tables, our food went round 3 times before coming to us! Mains arrived before starters had been finished or cleared so no apology! A nice modern restaurant such a shame the staff and service let it down! On leaving the staff were all stood at the door chatting, not 1 said good bye or even lifted their heads up!

Friendly service and lovely food

Food was good, the team serving were not happy to be there. Low on staff. Food okay as are all Pizza Express outlets.

Service is diabolical, ordered drinks that took 20 mins to arrive, over an hour later our food had not even been cooked.We finally got to speak to a member of staff and said she couldn’t give us a time our food would be ready.We said we would pay for our drinks and go,her reply was just go no need to pay for you drinks. We left with no apology or explanation has to why it was taking a long time to do the pizzas. We did see lots of delivery drivers picking up food,maybe that’s more important than sitting in customers...

My family have always enjoyed coming to pizza express and the food and staff continue to be great! We did notice however that the portion sizes are decreasing as the prices increase which doesn’t seem like it’s value for money anymore.

Clearly Pizza Express West Bridgford don’t need the custom at the moment otherwise they wouldn’t feel the need to blatantly lie to walk in custom. Apparently at 2.10pm on Saturday despite having numerous empty tables they were unable to accommodate us because they were about to have lots of people arrive who were later going to see Notts Forest after eating….the Forest fans kicked off at 3pm so frankly this was not true and they remained empty for the rest of the afternoon….there is plenty of choice in Bridgford so you could snd should go better Pizza Express. I’ll choose elsewhere in future.

This used to be a great restaurant but it hasn’t updated itself and once again our pizzas were undercooked. There is nothing special about a visit here - very expensive for what it is

Great food and service but, I was told that due to a notice from head office I was no longer allowed to have brown anchovies on my pizza. Why is that the case now when I’ve had them dozens of times before? It did spoil my experience as I would have gladly given 5 stars otherwise.

So we thought we'd start with cocktails... Negroni comes out of a bottle of pre-mix that doesn't contain any discernible amounts of either Campari (the main event in a Negroni) or gin despite these ingredient being listed on the menu. Just a nasty Martini Rosso with a bit of orange peel and loads of ice. Next... cool pizza with a soft, unpleasant base - it was supposed to be a 'Romano', ie thin and crispy and VERY over-priced Finally the 'americano' - thin, luke warm and tasteless. Won't be back

Slow service, had to ask for the bill a few times, waitresses seemed clueless. Expensive. £3.25 for a coke, prices of food also high and portion size reduced. Food quality poor. Will never be returning to this branch and any other pizza express.

Top tip... if you download the pizza express app before you arrive you can get a free portion of adult dough balls, 1/3rd off some pizzas and some other pizza related goodies, I saved £11 using the app on this trip alone. I booked online, and I'm glad I did because it was busy for 6pm, we ordered two childrens meals and two adults pizzas. The starters and mains came quickly but the desserts seemed to take ages, we didn't leave until 8.15 and we are not slow eaters. The staff were lovely and friendly and our server had the best nails. So, for the food.. We had dough balls (of course) and they were delicious, I can't remember how many is in a portion because we ate them so fast. The new kids ice cream sandwich was a real hit with my 8 year old, she could have probably eaten two of them it was so tasty. I had the prawn low cal pizza, I can't remember it's name but it's the one with the salad in the middle. It was nice and tasty and I was full before I'd finished the pizza but that was probably due to the free dough balls I ate before the main came (there's no calories in free food, right?).

We had to wait for 65 min for a baby menu, a pasta which was then finally delivered as they forgot about it. The starters were half cold and a waitress crossed the room with a bag of frozen prawns from next door which were...

The service, food and cleanliness were all poor. The service was particularly strange. I had lunch there with my sister and two small-ish children on a quiet Thursday lunchtime. The young woman serving us was acting as if we had personally offended her in all...

The quality of the pizza base was appalling. The Romana pizza base is thin, I know I have had them lads of times but these bases were almost like crackers. Burnt, wafer thin, no moisture, disgusting. They were so burnt you could pick up a...

We arrived at 9.33pm when the website said open until 10. We’d driven for four hours and would’ve been very happy with a takeaway. As we walked in the door we heard the chef muttering, no, no, no, no we’re closed. The waitress came over,...

Really enjoyed the food here . Very good service , staff very friendly a good dining experience all round

Really enjoyed the food! There was a child on their phone with very loud music playing and the staff never said anything after getting complaints. Quite expensive now too!

I ordered 8 pizzas for me and my friends for a birthday, one of them being gluten free for myself. I haven’t been at this particular pizza express since turning gluten free, but every other has been great about gluten free. The pizzas themselves were...

A busy noisy local restaurant, with several kids birthdays in full swing. Our table was close to the overhead Aircon. The 2 main pizza's were brought out first, and we were told there would be a couple of minutes wait for the kids pizza. We...

Having been a patron of pizza express for years, i was appalled and disappointed to see the standards of the staff drop. My children overheard swear words, and were nearly reduced to tears by the way the manager spoke to us. She is clearly too...

Very poor service and food quality. Ordered quite quickly but they waited 30 minutes before telling us the starter of jalapeño dough balls had run out. We changed our order to cheese dough balls. Then 15 minutes later (45 mins) the starter came out and to say it was over cooked is an under statement… also all it was was 4 very small dough balls the size of a 50p coins - just staggering. We sent them back and just cancelled the order after 50 mins of waiting and still no food. If they can’t cook dough balls I would be surprised if they could cook a whole pizza let alone 2 pizzas. Shocking .. I’ve heard it had gone down hill but I would say someone they had never cooked before could do better than this. Charged full price for the wine which is fair but shows no understanding of customer service. Avoid and go to the Black Pearl or the eEmbankment if you want pizza … so much better food and service.

We have been to this restaurant before and it’s never the fastest, but when people arrive at 5.30 for a pre booked table prior to a 7.30pm football kick off at a ground around the corner, you kind of expect there will be ample time...

Absolutely love it here! Relaxed, comfortable atmosphere and the staff cant do enough for you. Pizzas and dough balls are the best around!

I was meeting up with a friend for a meal as we hadn't seen each other for a few months, and I was SOOOOOO happy that she had booked Pizza Express at West Bridgford.  From the moment we arrived, we were greeted with a simple...

After reading the reviews we were hesitant about going to this Pizza Express, but our concerns proved unwarranted. We had delicious food and the service was pleasant and efficient during a busy Friday night. We were late arriving after a long journey and were quickly...

Awful why you put couples and adults in with families and kids ,there is enough room to keep separate ,i wish to be a le to talk not to listen to kids all through meal

Crappy service, charged double. Our autistic kids were booked for their 16th birthday for a meal with friends. 1st time eating out without parents. When they turned up the front of house couldn't hear their names properly so said that they didn't have a booking...

The kids love pizza, so off we went to pizza express as a treat. The food wasn’t up scratch, and my calzone verdure was cold in the middle. I will think twice before we go again. Good frozen pizza from the coop is cheaper and...

Dropped in on the off chance, hostess was lovely and let us wait for a table even though they were clearly extremely busy. We had been turned away from so many other places and we really appreciated them fitting us in. We were starving!

It was clear to see that the team were very busy (probably short staffed with all the covid issues ect) however they were welcoming and kind. There was a warm welcome upon arrival from a lady on the door and we haven't been made so...

The food was great and all, but the worst customer service. The waitresses were mardy and one even gave the side eye when we asked for water.

Went today for lunch as our family all love Pizza Express. Unfortunately the floor was dirty (no excuse as its lunchtime, so no-one has cleaned the floor after the night before) and the service was indifferent. We had to find waiting staff to take orders...

We decided to pop in on Bank Holiday Monday at 5pm for a bite to eat. After waiting several minutes someone came to us and asked if we want a table, then a male member of staff in a striped T-shirt walked over and said...

Overall the vegan salad & tirimasu dessert was great. However the customer service was disappointing. Especially as there are two other tables being occupied. I had to wait 20 mins before someone cleared my plate and checked whether I enjoyed my food. I noticed all...

Rude manager to aggressively 'greet' you on arrival then messes up booking. And insisted on giving us a tiny table by the toilets despite us asking for a bigger table, struggling to fit onto the table and the restaurant being almost empty. But the rude...

Restaurant staff have been rude & unfriendly the last 3 times I have been here. Which is a shame as my kids love pizza express but out of principle I can’t see myself revisiting this particular restaurant.

Booked a table for a Sunday afternoon for a family meal out. Arrived and shown to table. It took 20 minutes of us asking staff to place our order before anyone even came to the table, then we were told all pasta was off the menu. Ended up leaving and eating at one of the local restaurants on the avenue.

I want to start by saying our food was lovely, and the waitress was excellent, unfortunately the restaurant it self looks extremely tired the painting on the walls looks like someone painted with a blindfold on. Also the little man that meets you at the...

As I often visit this pizza express branch it was the first place I thought to book when restrictions were lifted. My friend had came to visit from sheffield and we had lunch booked for 12.45. I don't have a working smartphone at the moment...

I grew up with pizza express always being in bridgford, celebrating a lot of our family moments at pizza express. We went to use a voucher for a bottle of Prosecco with our meal for free so myself and my mum thought we would treat...

Where to begin?Our booking was 7:30, so we arrived at 7:25 ahead of time, yet were made to wait in the freezing cold for 40 minutes while they waited for tables to be free. Don’t accept bookings if you don’t have the capacity.Greeted by the manager and taken to our table, where we were not even offered water for the table. Ordered some dough balls to start which were not the usual dough balls at all. Then the pizzas came for mains and one of them was very soggy / spongy and my girlfriend could barely eat it; along with her very flat “raspberry lemonade” which I tried and can say I’d honestly rather drink petrol. To make matters even worse, already frustrated, the waitress said we could not use UNiDAYS for the 30% discount advertised at the front of the restaurant and would not let us use our student cards, meaning we had to pay £44 for quite frankly a horrific meal. I shall not be returning here and I suggest anyone reading this doesn’t go either. Awful.

What an absolute shambles of a restaurant! We booked a table for 4 - two couples. Our friends had driven from Chesterfield to visit us and thought we would have a lovely meal out. How wrong could you go with a chain restaurant (which we...

Imagine ... going out for your first meal out... best trousers on... and you sit on a chair with chewing gum on it! My daughter’s experience 1. Why not cleaned? CV-19 2. No ownership of problem at restaurant? Told to phone cust serv! 3. Cust...

Not sure what’s happened to this restaurant but the recent bad reviews seem to reflect our experience tonight. We ordered a Caesar salad - the chicken was cold and the dressing tasted like salad cream and not an authentic Caesar dressing. We asked for a...

Poor dining experience of what used to be a decent place. Unfriendly staff. Have to order drinks and food via your phone. No prices on their app when doing this, no indication of drink sizes, so you could be paying £4 or £8 a glass,...

Freezing cold restaurant with slow service. Complicated app with coupons that don’t work on a Friday. Food was OK but overpriced menu. Dirty floor under table treading on pasta tubes. Frustrating and disappointing.

We come to this branch of Pizza Express quite often for date nights. The service is good and menu is cooked to perfection. It’s very good for vegans and although it’s quite pricey there’s always a money off voucher to use somewhere on the internet!...

Tried to have lunch here Thursday, waited for about 5 minutes to be seated, no staff around. Asked the chef in the kitchen if we should just sit at a table, he said that someone would be doing but she had lots to do. We...

Annual visit for our festive pizza on Christmas Eve. Yet again, we were not disappointed. Food was excellent and the festive pizza was delicious. Looking forward to what next year's will be. Wine was also good, despite being the house red. Service was also very good, even with such a busy restaurant.