Pizza Express in Hillingdon

Called the restaurant at the point that my food had not arrived after an hour and a half and they told me the driver had left. My pizza was absolutely stone cold like it had just come out of the fridge, my side order was spilling out of it's container and looked like a sloppy mess plus it was also stone cold. Paid just over £18 for my cold, spoilt food and JustEat could only offer me back £4 account credit to, "make things right"! I'm so disappointed and will not being using JustEat again.

The pizza is cold and chicken cold

The order is 1hr 25mins late. We called the restaurant at 7:35pm and were told it was nearly ready and they had over 50 orders. If they can’t cope they should not accept anymore orders. The vegetarian pizza had barely any toppings on and was burnt at the edges. Quality if unacceptable and delivery and service is shocking.

Jemi was absolutely fantastic his service was amazing. Radnam makes the best pizzas we ordered kids bologna’s it was delicious and 2 Romana pizza absolutely delicious. Will definitely come back. And mo the manager has a great smile.

the order was late and the PIZZA WAS COLD

Full restaurant and the waitress was amazing and attentive to our order and further orders of food amd drink for a our ladies catch up.

The food was cold I mean really cold. So disappointing.

Perfect from start to finish. We hadn’t booked but were given a table, the waitress took our order promptly, and the food was absolutely delicious. 10/10

The food was cold when it arrived

Had a fantastic pizza and my absolute tips of the day are book in advance at weekends and get the rewards app as it’s really good. The staff at Ruislip was lovely and we have a lovely experience and food

The pizza was cold and so was the dough balls.. I never knew I had to oven take away.. next time I’ll ask them to send it to me uncooked

We enjoyed the hospitality offered.

Ordered from their website for delivery. Pizza arrived stone cold yet polenta chips were hot. Clearly they had made one before the other and the pizza was cold when picked up by the delivery driver who delivered it within 4 mins. Couldn’t have gotten cold in that time. Customer service chat noted that there was a 17 minute delay in the items being ready and the items leaving the building yet the tracker showed the driver was waiting for those 17 mins. Response from the restaurant was rude and response from customer service was useless- giving me policy without acknowledging anything and sorry they couldn’t help this time. Money down the drain which is a lot of money, not to mention the disappointment of the food and the patronising service especially from the restaurant staff who were the first people I called.

Been going there for years and have given them great reviews before, however last night me and my family were made to feel very unwelcome. Customer service has certainly gone down and the lady staff who brought our food was point blank rude and kept talking to her colleagues while pointing at us. All we did was mentioned that our food was burnt. We didn’t even ask for another one. She says it’s meant to be like that otherwise it would be raw inside?!? We have had cannelloni before and it certainly not meant to be char burnt. You can’t really enjoy your food when you are surrounded by such immature behaviour.

Items missing some random sent. Cold food.

Amazing service and food was outstanding

Amazing food, all freshly cooked. Great service, staff are friendly and helpful. Restaurant is clean with lots of searing. Has a small outside area to sit and eat too. Very good menu for meat eaters as well as vegetarians. Lots of choices for deserts and drinks. Nice wines, prosecco and some cocktails

All good, nice food. Service was a bit slow but they only had one poor lady on service who was doing everything, so I don't blame her in the slightest.

Waited 2.5 hours, called the restaurant they said no driver had come to collect. After all that time we received an update that the food was delivered when it had not been delivered

Food cold and not sealed with any protection from contamination box half open when received same as last meal received from gdk stone cold and then only offer a third of money back

ordered crispy potatoes with cheese and received grilled potatoes

Very short of toppings. Came cold.

The garlic butter was nice but the rest was just a waste of money - better quality and portion sizes from basically any other takeaway place

The food was ice cold therefore very chewy. Very disappointed as this is the first time I ordered from Pizza Express. Will never order again.

you guys didn't cut the pizza it's looks like chapati not pizza. I am not happy with this order.

£40 order, waited near 2 hours and The food was missing sauces, everything was smushed up. Never ordering from here again

I was waiting to be served for ages - I don’t mind waiting but l felt completely ignored by the staff, no one acknowledged me and eventually I had to approach a staff member to get their attention, when I was finally served the staff member looked annoyed and disinterested, she then put my order through the till incorrectly so I wasn’t given a proper receipt. Despite this, the food was very nice. I won't be returning in person ; I'll be ordering online instead and advise anyone else to do the same.

Don’t normally do chains but this was very good. Went especially for my coileac son, they now offer a new full size gluten free Romana pizza and get a 2nd for £2.95. Pizzas were excellent and had very good service on a busy Saturday night

Mohammed was excellent, he gave great service to my family and was very attentive. He has a great was of dealing with customers and is always cheerful. This made our visit very memorable. We enjoy coming here as the atmosphere is always pleasant to be in.

Went for a birthday meal and our waitress Katie was absolutely helpful and kind, food was excellent and everyone left very content. Will be back!

Great visit unfortunately my 5 year old grandson felt ill so we had to leave half way through our meal, the staff assisted by boxing up the remainder of our pizzas to take with us.

Food come and was stone cold the only thing that was warm in my order was my bottle of peroni completely ruined our evening meal such terrible terrible service wouldn’t get this again

Great Pizzas. New additions to menu and fast efficient service. Never fails to please. Recommended for any pizza lovers.

The restaurant was very busy, but despite that the service was great and the food was delicious. No complaints at all. Just compliments.

Time of order kept changing £25 for a 11” pizza is a ripoff. Never again will we buy from this company

Very nice staff, fast service and nice atmosphere. Thanks!

We come here for the best Pizzas and friendly service. Atmosphere is buzzy and makes for a nice Saturday evening out. Highly recommend.

One of the worse pizzas I've ever had. Felt like chewing on a bike tyre.

Good atmosphere, attentive friendly staff, always an enjoyable visit. Great food too!

Food was lovely, but sadly the staff were very inattentive, had to tell the staff that we were ready to order after waiting nearly 20 minutes for someone to serve us - were not overly busy and lots of staff on. Again, had to ask for a dessert menu and were waiting with finished plates for again nearly 20 minutes. Thankfully, we were able to pay on the app for our meal so speed up the process.

Nice birthday dinner at pizza express for kids

food was cold, quality is terrible, also one of our pizza was missing

Great restaurant! We had MV as our waiter , fantastic! Very good food.

Always great service and consistently good food

Best pizza ever and best chocolate fudge cake pudding, proper satisfied 😌

Amazing service! However pizza express is getting too expensive for a dinner for two.

Thank you for the amazing experience that you offered to our reception children during our visit. The staff was amazing, very welcoming.

food was lovely but our server was standoffish and dismissive, we asked about our student discounts but was talked down upon when we couldn’t get it, we believe the server was called Renata? I understand it was busy but there was no reason for attitude.

You are now too expensive, pizzas way to expensive. Beer is a rip off

Great meal - Pimm's, olives, pizza & tiramisu. The Pimm's was the perfect strength for my taste - strong, but very refreshing. The staff were very friendly & efficient. Unfortunately, my favourite pizza, the Venetziana & favourite dessert, the summer pudding, is not on the menu any more. Please bring them back!

Cannelloni and Bosco Salad particularly recommended - cannelloni filling and tasty, salad had large pieces of artichoke, mushroom, sun-dried tomatoes and cheese with plentiful leaves.

Very good.. how it should be At a family restaurant thank you

Good date night at the Ruislip Express. Slow start but the service picked up very quickly and we felt at home. We ordered the pesto dough balls (excellent) and garlic mushrooms (wonderful) for starters. We shared a padana pizza that was slightly underdone for our liking. The new fondant dessert was OK. Most of all it was a good night out apart from the opinionated customer at an adjoining table who made sure everyone heard his thoughts (whether you wanted to hear them or not). 2024 Update. Quick Lunch. Still good food and service. Pizza and aracini were on point. Hi eep up the good work

Late. Missing dough balls. They gave us a box of pots of garlic sauce and dip instead….

GF dough balls were black and burned. Asked for a different portion but were burned again. Waitress kindly explained to us that if they were not black and burned, the dough would be raw????? I had no idea what to reply to that so we just shut up and ate the food. Not a chef, but i know how an oven works. Otherwise, the rest of the staff were super helpful and lovely.

We were kept waiting for 10 minutes before we were seated (we had booked) and then left for half hour before our drinks order was taken. It was exceptionally busy and the few staff obviously couldn’t cope. The food was nice when it eventually arrived

Extensive menu and food was very good. My four year old nephew really enjoyed the children’s options.

This is one of the nicest restaurant chains in my opinion. I love that every time I come with my kids, I always have the same waitresses who now knows me and my family- Renata. The food is always brilliant and my kids eat like kings. Even when one of the kids has a meltdown I never feel judged by the staff but really supported in those moments. I always have a great time and the food is always great!

We were served a calzone with cold filling, and when asked why the filling alone was that cold, the lady serving us a scientific lecture and told us she couldn't fix the problem. We were also told "this isn't a MacDonald's" when we asked for a ketchup. Of course she was merely stating a fact, but that isn't a great response to a customer. I'd avoid this place.

Excellent food, good service, lovely place.

Pizza Express Ruislip has friendly and professional staff. Who make sure that you are happy with the food and service.

A lovely all round meal...Great service too

Booked for my sister in laws 70th birthday. I was really pleased with the exceptional service from the staff this evening. Jimmi and Nico went out of their way to make our evening feel really special (busy Monday evening too!) They delivered a cake I had bought to the table and sang happy birthday which made her feel really special. I can't thank everyone enough for also being very helpful with my elderly mum. I haven't visited a pizza express for years but will definitely visit the ruislip branch again as all the staff were really lovely and accommodating. Huge Thanks

My food hasn't been delivered but appearing delivered on the app!I'd like a refund please!

Our recent visit to Pizza Express was nothing short of delightful! From the moment we walked in, we were greeted with warmth and hospitality. The ambiance was cozy, and the aroma of freshly baked pizza filled the air. What truly made our experience exceptional was the impeccable service provided by Jimmy. His attentiveness, friendly demeanor, and genuine passion for ensuring guests have a fantastic time truly stood out. Kudos to Jimmy and the entire team for making our evening memorable. We'll definitely be back for more delicious pizzas and outstanding service!

Consistently good food and good value for money. Staff were fab. Great to see the restaurant has had a makeover recently.

Quick pizza night out with my daughter. Staff were super attentive, helpful and friendly. Food was great as always.

Dough balls came without butter so we received a handful of dry dough balls for £4.75...pizzas were nice though

I was surprised I was charged for delivery

We had a lovely dinner with family and friends, the service was exceptional, the food was excellent, we will come back for another dinner.

Amazing service great pizza great staff always good

Had a pizza making party for my daughter there today and it was fantastic, the staff really made an effort to make it enjoyable and the pizzas tasted lovely. Highly recommend

This order took ages to be placed with the restaurant. I called the restaurant and they didn’t have my order half an hour after I had placed it. It took almost an hour and a half before I got it. Not great service!

Świetne jedzenie od pizzy po desery, w dodatku obsługa na najwyższym poziomie, wszystko świeże podane, estetycznie, corka zachwycała sie serniczkiem, serdecznie polecamy tę restauracje.

We have been coming here with our toddler for months and while we enjoy the food it is the staff that make us return. Big shout out to Anna-Louise who always goes the extra mile and puts a smile on our daughters face everytime.

We went at a busy time but were seated quickly and our food also arrived in good time

The people are amazing, especially Nico and Roman, you’ll never be disappointed with the service. The food is fabulous, and the atmosphere is great. I’ve been coming here for 15 years and have never been disappointed.

Food arrived stone cold but the restaurant is a 7 min drive away

Worst pizza ever. Never expected this from pizza express. Have a look at the pics and decide yourself. I think the chef is not so trained.

Amazing Staff, Very polite. Pizza was Amazing thank you.

ordered 10 pizzas many of which were customised, all tasted great and will be back

We called the restaurant as we had waited and it just kept saying driver at the restaurant and changing the delivery time. However when we spoke with the restaurant they had made the food but there was no driver. The restaurant person Mo sorted it for us so we are very grateful to pizza express for finding a driver for us so we could eat.

Excellent customer service and very friendly staff! Will come here again.

My order arrived 2 hours late. When I called the restaurant after 1 hour the lady told me that on her tablet it said the order was handed over to the driver. She told me she would make the order again and send it. Once it arrived everything was cold. I’m requesting a full refund for this!

Lovely restaurant, service was great from start to finish. Xhesika our waitress was wonderful and staff are always friendly.

I had my daughters birthday party @ Ruislip on the 27th Oct 23, all the children had special needs and Sonia, our waitress was absolutely amazing with them and their needs. She made the "party" go so easy. She looked after them (& us mums) really well and couldn't do enough for us.

Delivery arrived 75 minutes after order was placed. All items cold when arrived. Contacted restaurant and they were rude and did not seem to care about this issue at all. Just told me that it is just eats problem that the food is cold.

Food unfortunately not great value for money. Very expensive for what we got.

Nice food. A long time was spent sorting out the bill when I had an app and some people in my group didn't have cash. The till didn't have a cash float. Only just enough room for all our group, a bit tight on space in the restaurant.

Food was ordered at 18:30 and it gave delivery time 6:55 to 7:15 but then kept on showing later and later and finally food arrived at 6:40 and kids drink Cawston press kids drink was missing. I rang the restaurant but no one answered and left voicemail.

Very nice and calm branch Hostes are very nice

Great pizza and really good salad. The manager that night was very friendly and helpful.

Yummy pizza, arrived quickly, great delivery driver too

I’ve been going to Pizza Express in Ruislip for many years and the service and food is always exemplary! The staff are wonderful and I’m always greeted and welcomed and given the best service. 7 star in my opinion 🙌🏽💯

As always great food and service

Excellent service and great food

Great staff and great lunch. Thank you

Most favourite Place to eat-out. Such a nice and cozy place (Ruislip branch). The staff are very friendly and helpful. And of course the taste of the food is always so great. I have been there for more than 20 times, but never had bad experience there. All the time food and services are so good. And that’s the thing attracts me more this place.

Always the warmest welcome and best service at the Ruilsip branch, the staff have worked here for ages and know my kids and their orders by heart, the new refurb makes it even better!

Delivery driver was waiting for 30 mins after they said food was ready. If its busy, just don't take the order. Goes without saying 1.5 hour later we received the cold food. Overpriced food for what you do get.