Pizza Express in Liverpool

Terrible service ,just go to another place terrible…

Pizza was okay, nothing special. Staff could do with some more training, please don't remove plates when people are still eating!

With just one chef on duty we waited nearly an hour to be fed. The service was terrible. Express - NOT.

As soon I arrived a blond waitres told me I have to wait. I understand this, but since I went for a quick bit only I thought this shouldn't be a big issue. However, what pissed me off is that I wanted something to drink at the beginning and nobody came! The blonde waitress was talking to the kitchen staff, an Indian guy was cleaning tables (very slow 🐌) and nobody else was watching the customers and what they could need. Nobody seems to care. And the restaurant was not busy! In hospitality industry you have to be and move your ass QUICK! I decided to leave the restaurant, but before I saw a manager that looked like Shaggy from Scooby Doo (moving here to there, but doing nothing really) and told him that service was shocking.

Great food & Great Service & Wonderful offers for Pizza Express club members make it memorable every time!

Great Pizza, pretty long wait but it was worth it frr!!! Loved the staff, really kind and a bit loud, but it's a restaurant so wtevr yk Loved the place tyy ❤️❤️❤️

Went as a walk-in on a busy Saturday night, waited less than the estimated time we were given and could not fault the food or the service! Our server Emma was really friendly and attentive, and was great with our 3 year old

Pizza was nice just a little cold

Pizza, pasta and salad restaurant in Liverpool, inside the Liverpool One shopping mall. Relaxed atmosphere, great service. Thanks !!

Food was cold when it eventually arrived and was late due to being at the restaurant for ages… would not recommend if you want warm food and it to come on time

While in the city of Liverpool visited this restaurant for lunch. Michael was a superb server. He was so friendly and attentive during our visit. He is a great ambassador for the company. Food was great and the menu is varied and caters for all tastes. A must visit when in the area. Will be back for sure.

Very nice clean restaurant. Good atmosphere and friendly, attentive service. The cannelloni was very flavoursome. Easy to pay using their app.

A delicious Pollo d'Astra pizza restaurant. The second course is pasta with cheese and spinach filling. It is also very delicious. The place has a nice atmosphere and is spacious. Only the service is slow.

Me my partner Kimberly went to pizza express and the new menu and fantastic opinions to change from and stuff are amazing we got pizza and Garlic bread and Mozzarella sticks hunny so good be back again soon thank you ❤

Honestly the best part about Pizza Express is that you can pay with Tesco Clubcard vouchers. The food was very good and service was reasonably well timed. However it was very cold in the restaurant and when the sun was extremely bright we had to have sunglasses on inside because of the lack of blinds.

Just had dinner at the pizza express in Liverpool. Lots of options at the menu. But what an excelent waiter. Kind and very helpfull. Good job young man! You are talented to work in service 👌😃 Thank you for a lovely evening in Liverpool ❤️

I had a great visit to this PE (when compared to Albert dock) Staff were really friendly and welcoming. Manageress greeted me, sat me and advised there may be a wait on the food. My waiter was super efficient and friendly without being intrusive. Food was delicious - the kitchen team.

James is a wonderful waiter! The ambience, food and staff are absolutely lovely. I would definitely recommend. We had an amazing meal, thank you x

Starters weren't as tasty as expected except for the dynamite balls. Pizzas in the main course were delicious. Service was great and it was easy to sit there and eat.

Save you’re money, we sat for over 15 min trying to get a server attention ( there was about 8 tables eating in the restaurant ….they were busy talking to who I can only guess is a friend that walked in with some kind of a menu. When ordering our food we asked for the times to come out as and when they are ready, after 15 min I’ve flagged our sever to ask where all the salads are…. He said “ohhh we can’t do that, you need to get it all together” Over £8 for half a mozzarella (40 gr) And then an over cooked pizza, we never had a check back. Shame you can get better pizza and service from a take away

Went there for dinner with my partner to celebrate my art cushions being on sale at Wraptious. We were told that the wait maybe long but this did not bother us as I could detail my designs. One was off the Albert docks, one was of Manei Bridge in Anglesey and the third was a romantic scene of two fairytale characters. The staff were in stress as the huge party at the back were completely overwhelming everyone. Hope you guys were perfectly fine in the end. And just to let you know that your hospitality was top notch.

I don't recommend it, they simply asked me to leave and wait outside, this is absurd, terrible service, I felt humiliated in this place!

My daughter and I travelled to Liverpool to shop.. needed a boost. Found ourselves at your restaurant… what can I say Ryan’s service and banter was top notch.. and my Goats cheese Buddha was absolutely delicious. Credit to Ryan though, made our day..thank you

We were here for dinner. The service was friendly and helpful and they made a real effort to advise me about my allergies. There was a really delicious lassagna and a chocolate cake with a scoop of ice cream. Gladly again.

Staff was very nice, very friendly, interested and that's nice. Pizza was good, nothing special.

£50 for 2 soggy pizzas, a pasta dish which was ok and a bottle of water, never again. Staff were good, but the food lets it dow, get a dominos takeaway for £15 delivered which is far better

This is probably the best Pizza Express I have been too and I've been to a lot. Whilst the food was on par with most others, generally good, it's the service and the facilities that surpass. The staff here are amazing and do their job with impeccable professionalism, but yet making it personable. We were at restaurant at 5.30pm, 10th June and it was the young lad that stood out and I have to say, he was the best restaurant worker I have ever come across, well done. I wish I could remember his name, but I think he was the only young man working, so hopefully you know who you are, as should the management. We had very little contact with other staff members, but the place seemed to be run smoothly. On another note and less important to some, but not to me, the restrooms were in immaculate condition and very well looked after.

Very enjoyable, great staff, service & food.

They said that the order it’s arrived but în never came.

PLEASE READ THE REVIEWS BEFORE YOU ORDER. I wish I did.placed the order at 7.30pm. Food arrived at 10pm and cold. Pizzas uncit. Most went in the bin.

The food was absolutely cold, not worth spending £22 for this

Took my son and his friends for a birthday dinner. Food was ok, dough balls are always a hit. Staff were friendly. Dealt with fuzzy eaters and menu change requests without issue. Could have been a bit more attentive with drinks etc but on the whole a good experience.

Pizza wasn’t cut it was very difficult to eat had to give up as it was making a mess

We came here on Sunday after a long day at Comic Con, two adults and five hungry teenagers. We were lucky to be seated. Service was good, food was good - a little more expensive than I remember (but to be frank my last Pizza Express meal was over a decade ago!). Not the absolute best pizza I've ever had, but tasty and certainly filled a hole! I had the Padana which was delicious. Nduja calzone was a firm favourite amongst the boys. Husband liked the American Hottest but I think we both agreed it could be hotter!

Visited this Pizza Express as a couple on trip to Liverpool. Staff were helpful, friendly and attentive. Restaurant was clean and food was good. Staff took time to listen to specific food requests and checked in to see whether we needed anything else a couple of times during the meal. Would recommend and will definitely return. Only improvement point I can give is that the restaurant would be better with some low level background music for those occasions when the restaurant is not very busy.

Showed up without booking they found a seat swiftly. I was hungry, asked waitress and she didn’t raise my expectations but in the end food arrived without much wait too validating Express part of the name for me :) I wanted it hot and it arrived hot.

Service was okay but food was poor, sloppy giuseppe no longer sloppy due to very little cheese, veg used to be finely chopped ours looked like chef couldn't be bothered and threw the ends of a red onion on the pizza. For the price we paid the toppings should be more than green pepper and onion thrown on a pizza. Drinks overpriced £14 for a double vodka and coke. Was once mine and my daughter's favourite place to visit for a pizza fix but won't return.

Dreadful service. Felt totally ignored. Express shouldn't mean 2 hours to get to the pizza. Staff working hard but just not keeping up.

Absolutely livid with cost for what we got it was vile, lasagne tasted like an Iceland packaged one, pasta for thr kids was inedible, chips went to mush full of oil

Waited 2 hours without being served our pizza when there was only 2 of us

Went with kids. Waited for an hour to order., and some more time for the food to be served. The waiters and waitresses were avoiding eye contacts with customers. They were very busy and they looked very unhappy. They were working very passively. The restaurant looks nice. The food was just okay, not impressive at all, not even as good as the cook at home frozen ones from any supermarket. My fellow felt awful for the young staff working there, he wanted to tip them. He thought they must be heavily exploited, like over working but not well paid. I told him not to. I don’t want to spoil these bad restaurants, in case they’ll be like the ones in American, in case they’ll pay less to their staff and the staff will be less and less happy. It’s true that the more people tip the more likely the restaurants will pay less for the waiters and waitresses.

We turned up 20mins late and I apologised and explained we'd never been to Liverpool before and we'd got lost. She said she had to give our table to someone else. What i didn't understand was the whole restaurant had 11 people in it in total....it was completely empty! The food was lovely and fresh and the waitresses and waiter were lovely. Albeit the service was super slow.

This is by far the worst pizza express I’ve visited! Staff were extremely rude all because I asked to be seated in a different spot due to having anxiety and claustrophobia. I pointed to a table a bit more out of the way and asked if it be okay to sit there and his response was ‘You want to sit on the dirty table?’ He slammed the menus on the table, I assumed he was gonna clean it for us but he didn’t. He took our order we just wanted water as our drink along with a side and a pizza. When we said water he rolled his eyes which I thought was really weird as not everyone likes fizzy drinks/alcohol. He practically slammed the water on the table and then ignored me when I tried asking him if he could clean the table. When the woman came over with our side I asked her if she would be able to clean the table she gave me an awful look and then cleared some jugs and cups from before. None of them came back to wipe the table so we had to just eat like that. The restaurant wasn’t very packed either I wasn’t asking much I just want to feel comfortable when I’m eating. When the pizza and side came they weren’t very warm and the pizza was practically stale. Would not recommend!

Driver was top class - massive thank.

Poor quality due to delivery driver could see bag wasn’t zipped didn’t follow instructions pizza ice cold on arrival

Its a trash. 15 pound for small size and supermarket quality.

Service was abysmal at best. A group of us were waited to be seated and that was perfectly understandable however after we were seated and our orders had been taken it took about 45- an hour for our pizzas to actually be served, keep in mind our friend who was about 15 minutes late was served and her pizza came out a long time before any of ours which is very strange. We eventually got the pizzas and to be completely honest they were hard and cold definitely not worth the price. The servers were very hostile the entire visit as though we were inconveniencing them as we witnessed them sit down to eat before we could even get a chance to order our desert. I will definitely not be going back and would definitely not recommend this place to anyone.

For them, app delivery people are rubbish, we wait for a long time and are ignored. The restaurant's stance is regrettable, if they can't meet the demand for sales via app, please don't sell. I think I was invisible to a man who was welcoming people.. 👎👎👎

Unhelpful stuff… don’t go there

I always order the pepperoni(now American hot) thin crust pizza with jalapeños. So expecting a nice softish pizza as I have always rolled the cut triangles. Delicious, today my crust was like a large cream cracker, even cutting it the base broke up. The other three guest where un impressed with the food, penne dish paste couldn't be chewed it was over baked.

Lasagne had no beef in and was 99.9% tomato purée, the 10 chips I got was mushy and cold. The small garlic bread was alright. Bit cold. Ordered after 5pm initial delivery time was estimated 6pm, the food arrived at 7pm

I went yesterday and I loved the food

Service was great but the place is a little souless.

My new favourite Pizza Express! Before I visited here, my favourite PE was always Hong Kong Airport but that closed a few years back so I've been hoping to find another just as good. This is definitely it! Don't get me wrong, I've not been visiting them all but this one stood out in particular for me. I visited on a busy night where they had a block booking of 48! But the staff were flying and honestly didn't stop for a second. I was greeted well, served promptly and felt just as valued as a lone diner as did the huge table of 48. The food is the food and it's always good but, in my mind, it is the people who make the place and this place was brilliant.

The place was not very busy as you can see in the pictures, me and my family had to wait a lot to be seated, the worker (a man) walked by us many times and ignored us completely. I understand he might be busy but it doesn’t mean he could walk by us and not tell us anything such as to “wait few minutes”! After 3-4 times he walked by us he finally said that he will come whenever he can. I have tried Pizza Express in a different location and their service was way better than this location & the other location was busy yet we didn’t have to wait long as this location. I will not be coming to this location again.

Okay. Decent ambience within the scope of a branded outlet. Food is overpriced and there are better pizzas to be found. Staff friendly and efficient.

Thank you for looking after all of us the meal was fantastic , the restaurant was dead busy but the service was excellent !!! 5*****

There was barely any cheese and sauce on our pizza, so some slices were very disappointing. I expelled a cough from the dryness of the pizza? I don’t even know what to call it at this point.

I had the beetroot Buddha bowl it was delicious, service brilliant the waiters were so helpful

Lovely food and desserts and the staff are lovely too. The restaurant is so nice and relaxed.

We ordered this food 65 minutes ago for it to arrive freezing cold and the pizza is not even cut. The dough balls are hard and chewy and the overall quality of the food is extremely poor. The garlic bread with cheese is also undercooked and the cheese barely even melted. You would think after waiting over an hour for this food, it would at least be room temperature. not cold. I have just wasted £28.00 on this order and would recommend anyone wanting to order food just order elsewhere.

We ordered from Pizza Express in Liverpool at 8pm. The delivery arrived at 10.30pm. It was cold. We tried to call Pizza Express to cancel the order or complain with no answer. Dreadful experience. Never Again!!

2 hours 20 minutes to come and it was cold, want my money back

Really enjoy PE, staff really good and food is lovely

Top place ! I do love the menu now 10 years ago I thought it’ was terrible ! But I do think it’s still over priced ! Staff were fantastic! Tables are clean & seating is amazing! Beautiful restaurant! The dough balls are to die for !

Hello. The wrong order was delivered on Saturday. I called pizza express and they advised to contact you. I have photos to show how do I get a refund please

Ordered food and it didn’t even get delivered after 4.5 hours and saying it’s delivered like wth ! I want my refund!

Shambolic! What a time i had at pizza express today. I sat down in my chair at around 4.30 got my food around 5.10 which is pretty slow for just a pizza.I order a magherita pizza and halloumi but the halloumi never came was pretty upset about that i was really excited to try their halloumi. Also we asked for the bill at 5.20 but we didn’t get to pay it till 5.40 due to slow service . We had to make it to the central train in 5 minutes which is over 8 minutes away lucky for the delay!!

I absolutely LOVE all the food and the atmosphere in Pizzaexpress. I went to Pizza express yesterday with some of my friends and family and it was absolutely fabulous! The staff were extremely nice and quite funny. Even though it was a Saturday night and town was quite busy we were able to get a seated quite quickly and the speed of the food arrival was great. The food was all delicious as well. We ordered a bowl of dough balls and had to order another bowl when the mains came because they were so delicious!😋 I also had the Bruschetta which was very tasty as well. Thank you PizzaExpress for a wonderful evening.

Very poor, we waited an hour and a half after ordering to eat. Portions very small, no prawns or dough balls. My daughter ordered chicken wings, after an hour they said they had just dropped all the chicken wings on the floor so she would have to choose something else. They waitress had asked her boss to reduce the bill by £25 before we received it, that's how bad it was. Avoid.

Ordered my food at 19:37 arrived at 21:30 cold

Pizza was burnt, hard and had very little cheese on service was poor really disappointing as have had a nice meal there before won't go back there again

Xmas lunch with teenager kids. Lovely looking restaurant and staff really friendly. Food wasn't really the price though. At £16 for a pasta or pizza it's comparable to most decent restaurants. And the margarita pizza my daughter chose was so bare you could see the base.

Love coming to Pizza Express! Always end up leaving stuffed after a good meal!

Delivery time was pushed back a couple of times and the driver had to wait at the restaurant for a fair bit. They forgot the extra add-ons I ordered too. Oh well.

Visited with my wife and two kids for a late lunch and was absolutely fantastic. Joao and the team couldn't do enough for us, even happily accommodating our requests for items that hadn't been on the menu for years!! Atmosphere in the restaurant was fantastic as well, just what was needed after a morning shopping.

The food was late, no cheese on one of the pizzas, both stone cold. £30 for something inedible.

Food was FREZZING when it came. Waste of £25. Not at all happy

Very good restaurant but pizza was cold

Walked in at 7.15 on a quiet Wed night and no one waiting. Place had, at best 30% tables filled. Staff member refused to give me a table for one as 'we're only taking reserved bookings tonight'. Walked past a bit later - still a third full. Avoid as they clearly don't want customers in case they actually have to do some work.

Good food and service at an affordable price. Well done 👍

A disappointing lunchtime meal. Once the main course was served we seemed to have been forgotten about.

My pizza toppings were no longer on the pizza, but all over the box

Visited from New York the home of pizza, and I’ve got to say pizza express came very close. Our host James was very accommodating and explained the entire menu so we were spoilt for choice, my partner had the pollo ad Astra and loved it. Ryan our waiter was more than friendly, even suggested a few good drinking spots liverpool had to offer. Thanks soo much for the hospitality definitely will return and highly recommend.

Went in for lunch after a busy day of shopping to spend more time with the family all the staff were absolutely lovely especially Ellie and Joao, and the food was out of this world especially the pollo pesto

pizza was a bit cold and had to wait ages

Pizza express and no prince peado result!!

I decided to eat here because I've been here before and it was nice but had a very different experience this time. I walked in and there was no one to seat me so waited in the doorway for 10 minutes, then a girl walked in from outside, handed me a menu and lead me to a table without saying a word. I sat down, looked at the menu and saw that lots of items had been removed and the rest had undergone price hikes. I was given approximately a minute to read the menu before I was asked what I would like, I ordered pasta that I had ordered several times prior and a coke. The pasta cost £15 and a small glass of coke cost £4, I'm aware that we're in a cost of living crisis and am willing to pay a bit more but what I expect is for the food to be good or even just to the same standard that it was. The food I received was mostly inedible. I was given a small bowl of pasta with barely any sauce that was luke warm, watery and somehow both undercooked and burnt, I wasn't offered pepper or parmesan (I actually saw other customers go to the kitchen window to get some because they hadn't been offered it either) I ate what I could which was about half a bowl. Despite there only being 5 other customers the waitress took 20 minutes to ask if I wanted my bill then brought over the card machine, put it on to the gratuity screen and stood behind me, I didn't want to tip anything but felt uncomfortable so tipped £2 which brought the total of my meal to over £20 for half a bowl of cold, burnt, tasteless pasta and a small coke. I will not be returning to this restaurant.

Food arrived nearly 2 hours after order, cold. Clearly been sitting there waiting for someone to collect. No delivery driver assigned for an hour and 1/2 but could not cancel after an hours wait without being charged the full amount as it said the restaurant had started preparing food, despite message on the screen saying the restaurant would not start preparing food until a delivery driver was assigned??!! Not sure will be ordering again!

We were let down badly by the hotel as they couldn't supply dinner for us, so ordered from here and very pleased with the Pizza

Slow service but the pizzas were tasty and lunchtime deal good value.

Nice place and friendly staff would recommend to anyone

Me and a friend were turned away from the Zizis just a few doors down so we came straight to Pizza Express. We were warmly welcomed and shown straight to a table. All staff were friendly and attentive. The food we ordered (Pollo Pasta and a pizza) was delivered quickly and was hot and tasty. The bill for two of us came to around 55.00. Thank you for a great dining experience.

We only received 1 persons order

We were just 3 in the restaurant and we had waited for the food 45 minutes,Service is so bad except the lady who’s take the order.

The venue is near Liverpool One open air eating and entertainment. The pizerrea does not have outside eating. Very efficient staff took our order and the food was very good.

Visited with my family while on a day out in Liverpool. Fantastic experience, all staff helpful and friendly. Great pizzas and

The food was edible because we were seriously hungry but unfortunately considering it only had to come a short distance it was almost totally cold on arrival. We didn't both phoning to complain as it was getting late and we could stomach cold pizza at that point.

Worst experience ever!!! Came in with a friend to have some quick dessert and some tea...had no idea that we have to wait outside to be sitted...so as soon as we walked in the waiter pointed at us and with an attitude told us "go over there and I will come in a minute"...felt lower than Everton in the League table...as soon as the supervisor came to us, she gave us the same attitude...not even a smirk, not even a smile...that's not how you greet your guests guys...definitely not coming back and please take actions against these 2 individuals. The cheesecake and the tea were great though.

Always a great experience. Staff are attentive. The place was busy but it didn’t deter them from providing an exceptional service. Food on point as always.