Pizza Express in South Lakeland

Got a table for 6 without reservation. When ordering a member of the group, he asked to change pizzia. They gave him the previous one but corrected this and gave him the right one. When getting the receipt they only put 3 three course meal deals on, when mentioning this to them and asking if they could add the other three course meal deals, the staffs response was they couldn't redo it and the people without the deal on the receipt had to download the app to get the deals.

Pizza Express was very busy when I went to order a take away. That is usually a good sign. Service was impeccable and the pizzas were very tasty - thank you 🙂

Josh the waiter, absolute legend. Amazing service and food. Thanks.

Jene gave good service, nice Pizzas relaxed atmosphere

All the food came cold, was waiting over an hour since I ordered till the food was sent out, the pasta was burnt and overpowering

Outstanding leadership being seen here at Kendal's Pizza Express this afternoon. New manager Jean, along with his team members Adam and Sam, have delivered impeccable refreshing customer service. Especially thankful for Jean's genuine enthusiasm, food & wine knowledge + his scrumptious Fiorentina pizza. Thank you so much Pizza Express for a much needed boost at a challenging time.

My twins had their birthday party here. Staff were very well organised, interacted with all the children and made the party easy for me. Was a very enjoyable experience for all. Would recommend.

We ordered for it to be delivered at 7:15pm. Food started being prepared by the restaurant at 7:10pm and that a courier was at the restaurant. I rung the restaurant at 7:50pm to find out where it was. Gave the order number and he said it had “literally just left”. App didn’t update until 8pm and then the courier delivered between 8:05-8:10pm. Appreciate that they were busy on a Friday night but maybe they should have turned off their orders for this app.

I have been coming to this pizza express for many years and due to the brands awareness of allergies I have been to many others across the country. In my personal opinion this is my favourite pizza express in the country. They always have lovely and clearly motivated staff and the food is always cooked and prepared to a very high standard. We are always very impressed with the staff and their friendliness and chattiness is certainly an influencing factor on our loyalty over the years. There are probably too many staff to name all of the ones who have made our meals extra special but currently Lizzy and Sam are real stand outs and we are always especially excited when we find out they are serving us. All of the staff should be very proud of the unmatched atmosphere and culture they have fostered in Kendal’s pizza express

The receptionist didn’t allow us to sit inside the restaurant, she said hotel is not allowing to Asian people she is so racist

We called in for a slightly early lunch, it was very quiet and service was quick and friendly. The food was good, we both opted for pasta dishes and enjoyed them.

Order didn’t arrive, placed the order three times through just eat and Pizza Express directly. Order has now been delivered to the wrong address after waiting in for the delivery, and spending over 2 hours trying to actually place the order. The customer service from Pizza Express is disgusting the manage is the rudest person I’ve spoken to. And then Just eat are just as useless.

Hi, had lunch at your restaurant today Wednesday 5th Sept. With my wife. Food was good as always But l have a couple of issues, the gentleman serving us ( who l believe was the manager ). He was very untidy with stains on his T-shirt and The fly on his trousers were not zipped up properly And he seemed to be very distracted. And he did Not have an apron on, whilst serving food. And his general demeanor was strange. On paying our bill he said, that we should put Receipt for lunch on our fridge when we went Home. I humoured him but thought it was a very Strange comment.

Very good quality, delivery man also very friendly.

The delivery time was constantly pushed back by over an hour. The food was delivered cold, the pizza was not cut.

We booked a table and were seated fairly promptly. Our order was taken quicky and questions answered about the three course meal. The waitress was very friendly, helpful and attentive. The food was delicious and arrived in good time. When we came to pay, we couldn't add the three course meal to the bill on the Pizza Express app. The manager came to tell us the Romana pizzas we'd chosen were not on the deal even though we'd already asked about this when ordering. Mistakes happen but I expected to pay what I'd been told. The manager reduced the cost to 'the best he could do'... We left having overpaid. Sadly, we won't be returning in a hurry.

Food was suppose to be here for 7.25pm and didn't get here till 8.10pm. Plus the food was stone cold when it got here, and the dough sticks were also rock hard.

25 mins late and freeezing cold food

We ate here early on a Saturday evening, four adults and two children under 5. Food was good, exactly what we expect from Pizza Express and definitely up to the usual standard. Very good for kids, three course children's menu was quite cheap and felt good value. Provided crayons and colouring activity to keep them busy and manager gave them some pizza dough to play with. Messy but they enjoyed it. Service was a bit slow and not perfect, did take a long time to make the pizzas but they tasted great. The staff were working very hard and doing their best, but seemed a bit uncoordinated and struggling to keep up with everything. Overall staff need some training and probably do need some more staff, but happy enough to go back again.

No Service, waited at table 15 minutes and nobody came to take order, so we left - no good enough

Over the years we have enjoyed many meals at Pizza Express Kendal, always finding it a busy place with really good service and reliable nice food. Unfortunately this was not what we encountered yesterday (Saturday evening). We had booked a table, which wasn’t ready when we arrived but this wouldn’t normally bother us, we fully appreciate that these things happen and can’t be helped. However, looking around the restaurant there were several tables which needed to be cleared, one or two wouldn’t bother us, but a pile of dirty pots and left over food on the next table to us was not great. We ordered our food, one of the pasta dishes was luke warm and reluctantly we sent it to be heated up. By the time it arrived back the rest of us had finished our main courses and another member of staff came to ask if we had enjoyed our meal and came to tidy away our plates ! The staff were very slow and not coordinated at all. We ordered deserts, the chocolate fudge cake was cold and solid but the plate it was in was very hot ! By this time we had had enough so didn’t bother sending it back. We came to pay and queried the Pizza Express 3 course deal which is detailed at the top of the menu. The staff didn’t appear to know how to access the deal or be able to provide any information , until they got a very helpful lady from the pizza making area to come and explain and help. I have never left a restaurant without leaving a good tip but unfortunately I did on this occasion. Maybe we visited on a bad day but I cannot recommend that others visit.

the food was cold I had to bin most of it, not much taste.

Was having a day out in Kendal for the first time since moving up here and saw that they had a Pizza Express in town so thought why not Really nice decor restaurant in a nice little side street Initially was a bit disappointed as service at first was very slow Not the staffs fault, but only two front of house for such a big restaurant seemed like they were up against it to me However the lady who served us was lovely and very attentive and friendly Pizzas were great

This Pizza Express is ran by people who actually care about their customers. I've dined here many times and will continue to do so because they are so nice.

Was having a day out in Kendal for the first time since moving up here and saw that they had a Pizza Express in town so thought why not Really nice decor restaurant in a nice little side street Initially was a bit disappointed as service at first was very slow Not the staffs fault, but only two front of house for such a big restaurant seemed like they were up against it to me However the lady who served us was lovely and very attentive and friendly Pizzas were great

I don't know the name of the lovely lady who was manager this evening (August 8th 9pm) but she was welcoming, helpful and frighteningly efficient. The kind of person who seems to know exactly what needs doing with her eyes closed whilst multitasking. A lovely experience, thank you. .

We had a fabulous meal this evening. We hadn't booked but they found room for us. Sam was particularly helpful and a real breath of fresh air. Chatty and engaging. Highly recommend this restaurant. They were clearly under staffed and rushed off their feet but did an amazing job. Couldn't fault anything. Hats off to the Manager too.

We booked on the app a day in advance which we would recommend, especially during the summer holidays. They were fully booked and very busy. Food was excellent as to be expected when visiting any pizza express. The staff were lovely and very attentive despite being rushed off their feet and preparing for a large booking. They were very apologetic for any time we had to wait as a result of the busyness. Would 100% go again if visiting Kendal.

Fab staff and meal. Brought my granddaughter, as she love the 3 course meal. The girl that served us had long red hair was amazing. The only think that spoiled it was the rude, loud customer complaining about kids meal. (See comments from a customer on this review we where sat next to them) the staff were very helpful and quickly got it sorted. I would definitely be going again 🥰

Anna was so welcoming for our visit today! After a long day of travel to Kendal, a good meal was needed and we chose Pizza Express. We would like to thank Anna on her amazing service and being so kind and friendly with us throughout our meal and making sure everything was perfect for us. We would recommend Anna to everyone that visits Pizza Express 🥰

Only prices stated on the kids menu were for a 3 course meal (£7.95) or main only "for the really little ones" (£4.35) and for drinks. No prices were provided for deserts or starters. There was only one option for a kids starter (dough balls), and we didn't explicitly ask for them but assumed they would come with, particularly as the waitress didn't ask or 'up-sell'. The kids' dough balls didn't come out with the meal, but we didn't really notice about it at the time. When the bill came the kids mains, drinks and derserts were individually priced and came to way more than the £7.95 meal deal. When I questioned it, I was initially told it was becuase "its the weekend". When I pointed out that the menus didn't give any other pricing, she went away and upon return stated it was because we didn't have the starters. They did eventually agree to add the doughballs to our order to apply the meal deal price, but it took several minutes of debate.

Fab place, the staff are amazing. The manager with long red hair is amazing. Unfortunately there are some rude customers. Who need to read the offers on the kids menu before being rude and loud. The staff were really helpful to them, but the customer were still rude. 😢. Definitely recommend this place

We have been coming to your restaurant for nearly 10 years, Last night was the last time, the way the manager treated us was awful, he was rude, he tried to over charge us, he ignored us .. the food was great as always

Went here as a party of 4 on a Wednesday early evening in early July. The food was great and the restaurant is a very pleasant place to eat. Initially the service was good but as the place filled up they seemed to forget about us. Had to ask to order desserts and waited too long for the bill to be brought and then more time before we could pay. Overall a good experience but service could have been a little more attentive given we spent over £160.

My pasta isn't cooked and the pesto isn't green, tastes bad

Shame there weren't more people there as it was very nice

I wish the dough balls were a tiny bit bigger but overall really good quality and fresh food

Don't take walkim-ins even if available tables. So don't bother going

Speedy service and very attentive staff. Food is great too!

ordered a drink with delivery but no drink came with it. tried to phone pizza express but no answer

Visited as part of a big group and the staff were all really welcoming and accommodating. Food was lovely!

The pizzas arrived 90 minutes after ordering, a half hour late. Unfortunately, both had no heat whatsoever. We often order from dominoes in the same town and they’re always hot so it’s not the distance. Maybe the pizzas were sat around or on a delivery round with many stops? It was worth a try but we won’t be ordering pizza express takeaway again.

poor toppings! not even got toppings on all pieces! cheese only in the very centre

Very slow and poor service..long wait for food and no apology, waitress was very stressed as she said there wasn't enough staff. Lots of people complaining..bot a great atmosphere

Poor delivery driver was at the restaurant for 40 mins. Food semi cold, pizza was burnt around the edges. Disappointing

Missed some things out of the order

Second time we've been to this Pizza Express. This time was a good experience. Good food, good waitress service. Lots of smiles from staff.

This is an excellent space both inside and out. Staff were all friendly and the food was great.

It's a pizza express, we had lovely pizzas in a clean contemporary setting. Which is what you expect.

Busy bank holiday weekend and the staff were helpful and friendly. Michael served us and was great! Good quality food and nice atmosphere, lovely setting in Kendal.

Always a good staple when travelling.

the mozzarella was pitiful, really regretted that one. the pizza was nice, albeit strangely to avoid a stray prawn on a goats cheese slice.

Good service, loud place as sound reverberates. Pizza good

If you are in kendal, it is a must go

excellent delivery, thanks for your help

The additional toppings I paid for are not on my pizza.

I ordered this pizza at 17:42 and it was delivered at 20:15, after 2,5 hours waiting and it was cold, totally unacceptable

Disappointed today, the garlic butter is always forgotten on our kids meals. And they didn't pre-slice it today

food arrived and it is all cold! the size of the pasta is an absolute joke for the price. the chicken wings ordered are actually chicken drumsticks so do not be fooled! everything about this order is abysmal a complete waste of money, they clearly treat people ordering a takeaway very differently to dinning in the restaurant. do not order from here!!

Always a great dining experience. I often go with family. Sis, mum and 3 nieces. The service is great, food delicious and atmosphere good too!

Good food but quite overpriced and smallish portions. Staff are excellent.

I came in with very little hope of getting a tasty vegetarian pizza but was very satisfied after having a vegan sloppy pizza.

Vegan sloppy pizza is really worth trying. It was perfectly seasoned and crispy. Veg penne pasta in red sauce was okayish.

Great delivery very polite and professional Food good

The lady who delivered the food was nice and friendly, great service!

We had a Calamari starter it was amazing the best calamari in Kendal. Followed by a lovely fungi pizza washed down with a super bottle of Chardonnay. All served by a really friendly lovely young lady.

Didn’t turn up and got fobbed off

I went for the larger, thin and crispy base version. Tasted good but definitely wasn't crispy. Shame.

We booked for our son to have his birthday pizza party here hosted by the manager Frank. There were 11 boys in total and the manager Frank and all the staff were AMAZING in helping to interact and engage with each of the children. They were so friendly and helpful and the food was superb. We all had a great time and I will definitely be recommending this as a place to host a party in the future. Thanks to everyone, especially Frank and Lizzie.

Service was fine. Pizza appeared under cooked and insubstantial and lasagna straight out of a packet. Expensive for what you get. Kombucha at £4.45 which you can buy in a supermarket or online for less than £1.50!

The pizzas were left on our doorstep!!

Quality of food and pizza size is not the same as eating in yet you are paying the same price or more by the time you pay fees etc . Wouldn’t order again

Pizzas are nice but arrived luke warm and 45 mins after estimated time

We had another lovely meal at Kendal Pizza Express, once again served by the lovely Kat. She was very helpful throughout our meal. We will return again soon

Very busy for a weekday night. Really enjoyed it. A great place for a catch up with friends.

Ordered a home delivery, duo romana, calamari, chicken, halloumi, honey balls.. they were all delicious. Full of flavour. The dips and sauces are fresh and very good. I definitely recommend this restaurant.

Having been turned away the two previous nights as they had been too busy, we were lucky to get a table for two tonight and had a lovely meal with outstanding service. The food and wine were really nice but our waitress, Emily, was exceptional. Recommend booking!

Excellent food as always with a good selection of food suitable for dietary needs like Gluten Free

Pizza is always cold or just warm when it gets here don't put delivery in the boot of a car might help

Came in without a booking and were accommodated right away on Christmas Eve of all days. The atmosphere was amazing and the staff were attentive and full of Christmas cheer. Food was delicious

We popped in with our 11 month year old and the service couldn’t have been better. Frank and the team made sure we had everything and Jesse helped with food and drink for the wee man. Really positive experience.

We visited without a booking with our 11 month year old and Frank and the team couldn’t have been better! Jesse served us and made sure we had everything to make it a great experience. Thanks 😉

Service by a young girl was outstanding. Manager asked if we wanted anything,I needed some dip, he said be right back but he never returned... so no dip 😕. Lots of crying screaming kids. I know we are supposed to just accept this but it does completely ruin the evening and when spending upwards of 200 quid you do want to be able to relax at 8pm

Arrived, greeted and sat down by waiter (only a handful of people in the restaurant) Spent 15 mins waiting for someone to take our order or pay any attention at all. Decided to leave rather than waste any more time. Really poor service

Always a great meal out with friends. We use the Pizza Express App to benefit from all the different deals they offer. It's great value for money.

Good food when dining in. Don’t order from here thou if you want your food next week. 2 times ordered from here and it kept getting delayed till the place shut and food never came. Nowhere else was open at the time so that was fun.

Love the food from pizza express but it was cold

Nice staff with top manager Lizzie, they working hard and realy doing evertyhing what they can best. Next time I wish eat havaiana with pinnaple

The gentleman who delivered our food, was very cheerful and friendly.

Missing items too. Poor service.

It’s fine if you dine in but twice now we’ve had a delivery problem. First time we got completely the wrong order but they sorted it. This time our sons meal was missing the drink and the dough balls but because it was the delivery drivers fault they washed their hands with it. Now if you’re using the delivery service for your deliveries I’d expect at least a bit of help. 100 percent we won’t be going here ever again.

Excellent meal at Pizza Express Wainwright yard last night. We had booked a table and were shown straight to it by the very friendly manageress. The restaurant was busy but we ordered and got our food quite quickly. The pizzas and dough balls were excellent and although we eat in Pizza Express restaurants fairly regularly the food was the best we have had in a long time.

not hot at all and tasted abit bland will deffo get a domino’s next time

Celebrated out Sons 7th Birthday with family here. Service & food was excellent. Staff were really friendly and made an effort to ensure we had a lovely evening.

Great food pizzas looked lovely.

A good team of staff on duty today. Good communication between each other. Very attentive and knowledgeable about the menu options.

Shocking! Visited this evening…..the start was ok staff was friendly and went over the menu, but things slowly started to go downhill after we ordered food. We ordered 3 pizzas and some dough balls to start. We received our pizzas but no dough balls, before we could asked one of the pizzas had a hair inbeded in the cheese, after sending it back we then asked about the dough balls finding out they had made a mistake and they didn’t go through, then we waited another age to receive them and the pizza. By this time everyone had finished their meals, a lady did come over and say the pizza was off the bill but no apology. We then sat waiting for them to start the pizza then in ear shot the chefs refused to start my pizza until someone had checked the pizza first, strange then we noticed dough balls was sat for ages under the hot plate counting, just a all round bad experience. Just to note the place was dead and to get this so wrong was a joke! If you check the cctv I’m sure you can time lapse how long it took for a new pizza and the dough balls to come out, staff looked more interested in standing around the pass chatting and not checking back on the tables, twice I asked for staffs attention.

Ordered thin pizza, got burnt paper with barely any toppings. Dough balls were cold. Absolutely not worth the money or hassle. Totally regret giving them another chance.

I book an table for 7 people for 5.30 and the service and the food was brilliant the services was impeccable i was really impressed . Catalina was the lady that served us honestly i was feeling like home! Well done i will come back more often!

The pizza arrived cold, and I didn't get the dip for my dough balls.