Based on 1 opinions finded in 1 websites

Based on 1 opinions finded in 1 websites
Opinions
Stopped for doughnuts and drinks staff pleasant and helpful everything tasted great so no complaints from me today :-)
D1spm . 2024-10-25
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I found that the customer service was lacking with the age group serving (Youngest being no more than 12) and dealing with complaints. I brought more than one item at the stall and only complained about one item which did not taste right, did get replacement, which I was happy with till the same item I complaint about was still not right. But was told I was wrong and they wouldn’t do anything else. I don’t believe I spoke to anyone over age of 16.
Charlotte_A . 2020-07-29
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22 Opinions
6 of us dropped in for a drink after the cinema at 22.05 today . Totally deserted except for one customer at the bar. Waited over 5 minutes before the customer offered to find the bar staff. Empty glasses on bar and tables so obviously work to do but no staff. Young lady eventually appeared and promptly said we've finished serving. No apology. I am amazed bars can afford to turn away 6 customers let alone without an apology. Also strange on 2nd July to read Christmas menus displayed around the walls. No idea if these are very early for this year or left up from last year? I've worked in hospitality much of my life and the golden rule is 'never turn away a paying customer' Unfortunately a no stars review wasn't an option. Very disappointing.