Pick Thai Kitchen in Torfaen

Ordered online. Waited well over an hour. No updates on the system just stating the time expected, that was well past. Call made our ordered had been waiting but issues with delivery drivers. Would have been at least half hour longer so we opted to collect… lots of others in the same situation as us there no real apologies given. Manager then stated that our food was cold so would need to be remade which because of all the orders in the same situation would take a long time. Was not able to get a refund there advised to contact head office for our refund. Manager stated that we could possibly get some money off our next order but I will never order from there again after this experience.can’t rate the food as we never actually received it!

Visited Sunday afternoon, took over 40 mins to get our order. Clearly Deliveroo and Just Eat orders get priority over in-restaurant customer. Very poor. Tatty Retail Park too.

Staff were hard working, just enjoyed a coffee and toasted teacake. Served by a friendly waitress, service as it should be!

Grim food Grim service Grim atmosphere

Con of a store , order online they get in wrong , then you are passed from justeat to mcdonalds , who pass you back to just eat , i cant order from this company they have got delivery order wrong TWICE in a row , costing me a fortune in wasted food and money as total refusal to accept responsibility