Costa Coffee in Torfaen

Staff are rude , unhelpful , disinterested , incompetent . Tables are never cleared , rubbish everywhere , prices are extortionate , queues every hour of the day and no urgency from staff at all , in fact when it is at its busiest they seem to deem it necessary to stock the shelves or clean behind the coffee machine ??? , the worst costa I have ever had the displeasure of visiting , and it cannot be the hospital site as the costa in RGH is amazing with competent staff who are polite and tables are always clean.

Thus Costa needs to sort itself out. Slow coffee making and litter left in seating area despite there being enough staff. Please don't let standards drop when you have a captive audience. Visitors and patients deserve a better standard.

Clean tidy Costa Good prices Drinks always boiling hot. Cakes look and taste fabulous

Worst experience I was shouted at by a member of staff who was closing earlier than what should be , disgusting shameful service

Probably the worst customer service I've ever experienced at a Costa Coffee establishment. A could not be bothered attitude by both members of staff this morning. Then to top matters one of the members of staff had the audacity to say my card had been refused when I was paying in cash.

I believe Costa is exploiting vulnerable situations by charging over £7 for a basic sandwich and tea. While it’s true that customers have a choice, refusing to buy food for a loved one in a hospital setting feels unkind. Costa is fully aware of this dynamic, and they are taking advantage of it.

This Costa is located on the ground floor of the Grange hospital, next to the main entrance. As it's a hospital Costa, it can get very busy and is clearly popular with staff, patients and visitors. I visited here a few times while visiting a relative who was in hospital and there was always a queue of some size, even on weekends and in the late afternoon/early evening. As you'd expect, it gets much busier first thing in the morning and around midday/early afternoon. I've only ever bought takeaway drinks and food from here so can't really comment on the seating/tables but they looked clean and tidy from the queue. Everything seems a little more expensive than a normal Costa but the taste and quality matches a normal Costa. The staff work very hard here and have always been very helpful, although they have occasionally got an order wrong but have been happy to refund/make it again. Your drink will be served in a takeaway cup, regardless of where you're going to drink it (which seems a bit of a waste and isn't great for the environment).

Staff were hard working, just enjoyed a coffee and toasted teacake. Served by a friendly waitress, service as it should be!

Saturday morning visiting my daughter on b2 on the way out fancied a coffee ordered 2 capuchino for myself and the wife staff was very friendly and afficient however the coffee was absolutely disgusting worse coffee I've had in a long time got up and left it...

Staff obviously struggled with demand. Food that needed to be chilled. Left on floor in boxes. £2.50 for a breakfast bap. Contains 1 small sausage that's it . Never again. Should of gone to greggs. Nhs should get rid of Costa at the Grange. And replace with a better company.

After a few days stay with my daughter, costa was what kept us going .. The staff were always polite even during exceptionally busy times.

Visited The Grange today, visiting a poorly grandparent and went to the Costa facility. It is bound to be busy since it is located in a hospital, however at 9am I did not expect the queue to be till the entrance to the wards, the service was extremely slow which to my realisation was because a poor young girl was managing on her own. Serving customers, making cold/hot drinks, foods and cakes all on her own while what i presume to be the “manager” was having a good old natter and chat to another lady on the shop floor, absolutely vile! I felt so sorry for that girl. And as seen from other reviews this store is clearly lacking good leadership and diversion to keep running. The grange and costa need to buckle their ideas up as the store shouldn’t be running like this! 😡

Considering this is a hospital this place is disgustingly dirty. Food on the tables & floor., Cups and plates left around. If you’re charging £4 for a cup of coffee, the least Costa can do is hire a cleaner to keep it on top of this. Surprised the NHS & The Grange allow them to operate with this much uncleanliness.

We bought 6 drinks and accidentally dropped a latte within seconds of purchasing it because we had difficulty carrying them. We told the staff that we had dropped the drink and she said it wasn’t her job to clean it up, it was just outside Costa but there was no one else around. When I went back to the counter to purchase another drink I could see the drink carriers, which had originally been missed due to the queue of customers. I feel like they could have offered us or even pointed out the drink carrier when they could see we were struggling to carry the drinks. We were also a drink short which I had to tell them about. The impression I had is that the staff wanted to do as little as possible, and would benefit from a supervisor being on shift because it wasn’t a great experience.

Rude staff, and close when they want regardless of there advertised opening hours, ie closing at 5.20pm when the sign said 8pm and no it was short staffing as there were 3 staff behind the counter

The staff were incredibly warm and welcoming. It was evident that they were stretched quite thin, seemingly lacking adequate direction or support. Unfortunately, this led to some mix-ups with my drink orders and a noticeable lack of cleanliness at the drink-making station. It's clear that the demand was overwhelming the available staff. I genuinely believe that with perhaps three more team members behind the counter, the service could be seamless, allowing for a cleaner, more efficient environment for both staff and customers. Until then, you might end up with a very long wait for your drink orders.

The staff are pleasant, clean, nice little seating area. Food and drink is what it is, you know what you’re getting at Costa. It can get pretty busy in here being a hospital and they seem understaffed so a little patience helps when ordering.

Asked for a small frappé and the server goes ahead and charges me for a large £4.95!!!!! I said I asked for small and she says we haven’t got any small cups. Ok thanks for telling me?

Paid for two Large Latte Milky Coffees both Large Cups were 60% full and we only noticed when we had left and paid see photos

One member of staff who works there is extremely rude and disrespectful towards any potential customers if it is too close or bang on the hour of closing time. I appreciate yes it in principle but the way they spoke to me, their body language and tone of voice was disgusting. Even other customers there, disagreed with how that 1 member of staff behaved towards me.

Such rubbish service was charged for 2 toasties , 2 cappuccinos and a lemon drizzle slice. At first only received the 2 toasties . When I complained and the server looked through her receipt she claimed I wasn’t charged for lemon drizzle even though it’s on the receipt. She later said she will send my lemon drizzle over which she did not. Service overall felt insulting as people who were served after us all received their order without hiccups and a smile unlike us. All we got from all 3 staff were cold stares. Very unfriendly. Would score much lower for service if possible. Really made me feel out of place.

Girl that served me wasn't very helpful atall with a simple drink order. Plus her attitude stinks. Slagging off another staff member that had just left.

£3.15 for a small latte which wasn't the best. Cheaper and nicer in MacDonald's.

Great coffee and bacon roll. Pleasant staff.