Phoenix in Lincoln

Food was great but the service was horrific, we waited 45 mins just to get a drink

still waiting for food almost 2 hours later

Great meal really worth a visit

Delicious as always. Had duck Japanese noodles and they were lovely

Great food and selection I'd say the best eat in Chinese in Lincoln

The delivery driver asked for an 80p delivery fee. When questioned, he said ‘Oh forget it!’ and walked away

Paid a delivery fee and then the driver tried to charge me an additional fee. Dissapointing when I explained I’d already paid the delivery charge through the app but he said it’s because he had to travel …

Ordered at 6pm.for 8pm delivery. Food was ok but needed warming in microwave

Excellent food as always Salt and pepper chicken is delicious. Turned up quicker than expected.

The food arrived late, the egg fried rice was not a full portion in the tub, the food was really nice so not complaining about that, what I’m not happy about is the cost, everything was itemised on the bills showing the price of the food, there was an extra 20p for a bag, a service charge of 99p and a delivery cost of £3, I knew this when I paid the order, when the driver turned up he asked for another £1.60 for delivery even though I showed him the e-receipt, not happy these extras after I pay

Ordered on deliveroo for 3 items at 7:00. Prawn crackers, egg fried rice and chicken chow main. It was pushed back on deliveroo from 7:55 to 8:30. Though annoying, it was bearable. We tried calling at 8:45 but the number on deliveroo goes to a blank line. (If you need to call call through the restaurant’s webpage). We then realised this and called them up. They took the details said the order was on its way and apologised for the inconvenience. Completely fine. We then realised at 9:00 that it doesn’t take 10 minutes to get to us. We had called again and was told that it was on its way.. again? It eventually showed up at 9:30. I get that it can be busy but this was down-right wrong that it took 2.5 hours for ^3 items of food and a 10 minutes journey. It is a shame that its delivery isn’t great as I’ve been told it’s usually quite good. Would’ve liked somewhat of a refund or even a small discount but even deliveroo can’t do that for us.

No very late and was worth it 👍

Excellent food as always, love it here, the staff are great! There were a couple of large parties in that made it difficult to hear our own conversations at points but to be expected at Christmas time.

Once again order arrived late and after 3 phone calls it eventually arrived, but part of the order was cold so we had to warm to food up. Very disappointed when we ordered our food early in the afternoon??

We ordered through Deliveroo for Phoenix restaurant on Valentine's night at 6:26pm. We know it will be a busy night and it might take an hour or more for our order but we chanced it. And on the app, it didn't even say it will take that long. True enough it didn't, because it took 3 HOURS and 45 MINUTES before our food came. It arrived at 10:10pm. We tried to cancel the order several times through Deliveroo but the app is not letting us cancel it. We rang Phoenix restaurant several time to cancel the order but the phone is always busy. We complained to Deliveroo today about the issue but they said they could not do anything as Phoenix restaurant has their own delivery drivers. It's just greed really. Phoenix restaurant knows that they will be very busy that night but they still took delivery orders. They should have cancelled all the deliveries on their end when they noticed that it's taking hours (not just minutes) for delivery orders to be sent out. What makes it worst, there wasn't even an apology from Phoenix's delivery driver that it took that long. He was in such a hurry he just handed the bag and said "there you go mate" and ran back to his car. The wait was so bad that in between those hours we managed to order Mackies through Deliveroo still and got the food in 30 minutes. Just totally unacceptable. Just plain greed.

Ordered my food and waited over double the time for collection. I appreciate its Valentine’s Day and the restaurant is busy but to wait almost two hours for food and not be offered any money off or freebies is a bit disheartening. Food was still good though

Food never arrived so went very hungry won’t ever order from this restaurant or app every again

Order a delivery that didn't turn up waited 2 hours and 40 minutes. Couldn't ring as line was busy for an hour, then it shut at 10pm

My first time at the phoenix for years and the food was very good would certainly go back and it felt nice to eat inside a restaurant rather than a takeaway at home . Staff very friendly and service good .

you are expected to pay extra when your delivery arrives we paid 80p? be aware!

As always great tasting food and hot when delivered, very polite delivery drivers who always have a smile on their face.

SERVICE terrible came in for meal for two waited nearly 1 hour for main meal place was cold tired and bland not like it was in its day vibrant and packed and with good service unfortunately Deliveroo gets first pick here followed by others we the paying customers who dine in get the wait like others .Would I come here again NO avoid far better places that have moved on with the times

Not the best again. Last week the sauces were all runny and tasteless. This week's over an hour late and not very hot. It's a shame as it's always been the best place .

The food was delivered very quickly. However, it didn’t arrive piping hot. After a long, hard day, I just needed to eat rather than complain about the temperature of my food.

Overcooked pork dish which was dry, too spicy deep fried beef with chilli, so disappointed after ordering these dishes for over 20 years and tonight was the biggest disappointment

Great food prompt delivery thank you

Quite tasteless as there was not a lot of sauce with the shredded chicken in Cantonese sauce dish - usually a lot more sauce, was very dry.

Amazing food as always thank you 👍

Although the delivery was early it was cold, so much so that we had to microwave it. The rice was so hard and tasted of nothing. Everything else was so over salted we had to leave the majority of it. The only thing that was good was the sharing platter for starter. We paid more than usual to have a treat and it was awful. Will not be ordering again!!

food was booked for when it opened it came early and was absolutely delicious thankyou , It was our News years eve treat

7.40 to8 Came at 9.30 not worth the wait Sorry happy Christmas does not cut it

Food was ordered for 6.30pm, arrived at 5.45pm, and then the delivery person wanted another £1.60...I thought I had already paid for delivery! I dont have cash in the house usually, hence paying online. Not impressed

It’s Christmas Eve, so understandably they were very busy

It’s Christmas Eve so delivery was super late, imagine it’s due to high demand! Food was worth the wait though! Still warm and very tasty despite being far away for delivery. Delivery driver asked for extra cash as delivery costs more due to how far away we are. I think this is really bad for the delivery drivers, as like most I didn’t have any cash and was not informed about this. The app has the address etc and should charge the appropriate amount as now the driver is out of pocket. Sorry mate

Couldn't get hold of the restaurant. App said it was delivered when it wasn't.

The driver then requested 80p! The cheek!

Over an hour late and 3 phone calls, food arrived cold, we had to warm it up in the oven! Regular customers that ordered at 7am this morning! Not happy at all very disappointed

Sweet and sour chicken contained no chicken at all

Restaurant phoned to see if it was okay to deliver early. Great food!

A group of us went this Saturday and I was a bit apprehensive after looking at the reviews. I need not have worried though as the Service and Food were Excellent. We were booked for 6.30pm so didn't wait as long as others I guess. Would definitely recommend The Phoenix 🙏

Rice and chips were not freshly cooked and cold . Dim sum shumai dimplings again cold i really have not had a worse Chinese meal ever

Always surprised their drivers turn up asking for more cash when I’ve already paid for delivery. The food is good, but this extra cash for delivery to the driver is a joke

Easy ordering and paying and delivered on time. The meal was nice and hot and we enjoyed it.

Happened again so never again. Pre ordered, food 50 minutes late. Arrived barely warm and missing a whole dish. Rubbish for £40. Avoid

The food arrived just warm and was late. I had to phone to get delivery and the excuse was that they had other orders. I had ordered my food 90 minutes earlier. Very underwhelmed with the food quality. Won’t use this takeaway again.

Ordenado 3 artículos en Uber come a las 7 pm con una hora de llegada de 7 : 40 - 8 pm. 8 : ¡A las 20:00 todavía no hay ninguna aplicación que se muestre en los últimos 30 minutos! El llamado restaurante sigue sin cocinar mis 3 platos y es probable que sean otros 30 minutos , patatas fritas , arroz frito y carne crujiente 2 horas absolutamente asqueroso , yo regularmente entraba y compraba pero nunca más volveré a comprar desde aquí una completa pérdida de tiempo ! ¡No desperdicies tu velada esperando ir a algún lugar que entregue a tiempo!

Disappointed with tonight’s take away. It’s been a couple of years since I’ve had a Phoenix but back in the day this was the best Chinese in Lincoln so I thought I’d have a treat for my birthday. Food arrived late, shredded beef was dry with no sauce, the chow mein was like nothing I’ve ever experienced….. rice noodles for chow mein? Food was generally bland and dry. Wish I’d taken notice of the reviews now!!! Shame really, used to be good

Waitress made us feel like an inconvenience. A smile would have been nice. Took over 3 and a half hours for a starter and main course. Tried to overcharge us with a non itemised bill and then made to feel it was our fault for not asking for one in the first place Would have been overcharged £60 if we didn't request an itimised bill.. Average food poor customer service. .

no sweet and sour sauce with my sweet and sour chicken. duck was dry and cold.

Very hood service and food was delicious, first time having a takeaway from the Pheonix Restaurant normally go to sit in beautiful meal

always great food and good portions!

Lovely, friendly staff and great food, with a few more unusual dishes.

Very nice and piping hot when it arrived I will order again, the food was tasty 😋

Amazing food and staff well done Matt

Ask me for extra money for delivery when he got to my house apart from that the food was lovely

Food was as expected, but when I answered the door, the delivery driver asked for £4 extra for the “distance”. I didn’t have any cash, but I don’t think this is allowed because I already paid on the app?

Chicken over cooked and very greasy.

Tasty food and nice a warm! thank you!

All food was amazing as usual and hot

Had to call restaurant to see if it had been picked up as on app everything was ticked including enjoy your meal. We didn't think we were going to get it as it was an hour and 45mins late.

Abysmal. Took nearly 2.5 hrs to get food. Order placed 18.48. At 20:25 app says it's been delivered. It hadn't. Phoned restaurant and told our order was next. Waited nearly another hour. Food was poor. Last time we order from here.

Love the Phoenix, always tasty and high quality food

This order was delivered half an hour after the maximum delivery time. It was put on just eat it as delivered when it wasn’t. We were still expected to pay the extra delivery fee & also no apology or compensation that the order took nearly two hours to be delivered, seriously unhappy.

Chicken fried rice was very bland. it didn't taste or look like it had been fried

My son ordered on the app and accidently clicked on lincoln chinese as it had the same name as theone where we live, very unhelpful when i called and refused to refund any money despite the chinese being one hour away from the address ordered.

Great food great service highly recommended!

Stop asking for money on delivery!!!!!!

So disappointing. It's very poor quality in food, service in general.

Lamb was dry but the rest of the meal was very tasty and hot thank you

Ordered a takeaway and had to throw it away. Peking ribs had plenty of meat on them but didn't taste or smell very good.No sign of the egg in egg fried rice, it was just tasteless brown colour, ditto green peppers in beef and green peppers. Such a disappointmenas the last (dine in)meal we had there was delicious.

Food excellent as always but really annoying to have to pay an extra 80p delivery on top of the £3 I already paid when my order has been delivered late

Ordered from here as in the past it has been an excellent quality Cantonese restaurant. This was very disappointing- meat was tough and overcooked and appeared to be reheated from previous evening at the very least. Flavours were bland in all 3 dishes. Extremely poor.

Cold food. 'Crispy' chilli beef was completely soggy. Small portions for the money. Only nice thing was the curry sauce. 50 quid for most of it to go in the bin.

Excellent food you always vet it spot on many thanks 5* 🥰🥰

Food was stone cold on arrival

Delivery expensive to hykeham £4.60 and asked for payment on the door? Food was hot but missing some the wraps to go with the duck . Nice meal still

Phoenix is great, food tonight was especially good 👍

cold on arrival. Food was extremely salty which made it unbearable to eat. such a shame as never had problem here before and is my favourite chinese restaurant.

Food was excellent but was a bit surprised when when delivery driver asked for extra 80p for delivery why wasn’t it put on the site we had to raid granddaughters money box as we didn’t have any money

Disappointing. Pancake rolls were greasy and contents hard not bamboo shoots as usual. Curry was like water rice was not too bad. Chilli beef not crispy not chilli hot. Meal was not hot on arrival. I thought I’d try phoenix instead of my usual but won’t be doing so again. Overpriced for what I had. Not very nice at all.

lovely food, delivered promptly. Always good.

The food was delicious and hot! Sadly delivery driver was rude

I'm a disable lady, the driver rang me saying, I had to come out to the car to collect my order from him. when I told him that it would take sometime to get in my wheelchair, he said he would get out his car this time but in future can I be waiting outside on the path for him. Is there any way that you could make sure I don't get him again please .

Very disappointed to receive the sweet and sour chicken….without the sweet and sour sauce. Ruined daughters meal

Always get our chinese takeaway from here . It's definitely one of the best places in Lincoln.

Food amazing lovely staff .would recommend to everyone xx

The food was great. I pleasantly watched the just eat driver have a cigarette in his car before he gave me my food. Bit gross really.

Order was over an hour late. Really disappointing

terrible taste and texture to the king prawns felt really mushy but thank goodness the beef in the black bean sauce was tender

We were told our order would be about 1.1/2 hours delivery which we accepted as they were busy, half an hour past the delivery time I called them to be told it’s cooking and will be another 40 minutes!…nearly 3 hours to get a takeaway…unacceptable

Ordered a takeaway, called up multiple times but was 2 hours late. Kept being told it was on the way but despite living less than 20 mins away took 40 minutes to get here. We've ordered from here for years but defo won't be ordering again. This is the second time weve had this experience. Also hoisin sauce is now salty and tasteless. Feel like costs are being cut and quality and service are taking a hit.

Best cantonese duck outside china.

Food was overall good, prawn crackers was stale. Was expected to pay 80p for delivery despite already paying for delivery online.

Excellent service, friendly staff, very resonable prices, enormous portions, and the best cantonese style duck I have ever had in England.

This is a delivery review. The food is always good. However the last two times we ordered, the food was so late. We thought the last time was just a blip. But last night, we ordered at 6:30pm, the food turned up after 9pm. We chased them a couple of times and each time they said "it's just leaving..." (We're 10mins away.) But over 2.5 hours is just so bad. We got so frustrated as we had elderly people who eat early. Whilst the food is good, we're not ordering from them again.

First time I’ve had food and felt one item wasn’t as expected. The crispy chilli beef wasn’t crispy and was very chewy. Like it had been in the sauce too long. I couldn’t eat it at all unfortunately. We love Phoenix take away but that dish tonight wasn’t how it usually is. The rest though was lovely!

On ordering delivery said 50-1 hr, once ordered the delivery time changed to 1hr 20-40, it came at 1hr 40. No update on the app when it was dispatched or was on its way. One item was wrong we received a rice dish instead of the chilli beef we ordered.

absolutely delicious meal - all meal items tasted different to each other and not boring like some Chinese take away meals are. Food warm too despite coming from other end of Luncoln

We have ordered from here before and food always arrives hot and often before the time quoted on just eat, which is fine for us. However tonight’s order I’m left very disappointed. Their crispy pork rolls are usually jammed full with pork and tonight’s literally had a few little bits of pork, mainly full of mushrooms and something very bitter. Very disappointed. I even called the restaurant to give general feedback and to ask if they have changed them. I was told they are the same and they will check their stock and speak with the chef to check all is ok. My husband still liked his hence 3 stars, but if I order something with pork I would expect more pork then I received. Hopefully they will be better next time.

in the time it took for me to get to the door the driver was in there car and leaving, had to wave them down to stop