Phoenix in Lincoln

As always great tasting food and hot when delivered, very polite delivery drivers who always have a smile on their face.

SERVICE terrible came in for meal for two waited nearly 1 hour for main meal place was cold tired and bland not like it was in its day vibrant and packed and with good service unfortunately Deliveroo gets first pick here followed by others we the paying customers who dine in get the wait like others .Would I come here again NO avoid far better places that have moved on with the times

Not the best again. Last week the sauces were all runny and tasteless. This week's over an hour late and not very hot. It's a shame as it's always been the best place .

The food was delivered very quickly. However, it didn’t arrive piping hot. After a long, hard day, I just needed to eat rather than complain about the temperature of my food.

Overcooked pork dish which was dry, too spicy deep fried beef with chilli, so disappointed after ordering these dishes for over 20 years and tonight was the biggest disappointment

Great food prompt delivery thank you

Quite tasteless as there was not a lot of sauce with the shredded chicken in Cantonese sauce dish - usually a lot more sauce, was very dry.

Amazing food as always thank you 👍

food was booked for when it opened it came early and was absolutely delicious thankyou , It was our News years eve treat

Although the delivery was early it was cold, so much so that we had to microwave it. The rice was so hard and tasted of nothing. Everything else was so over salted we had to leave the majority of it. The only thing that was good was the sharing platter for starter. We paid more than usual to have a treat and it was awful. Will not be ordering again!!

7.40 to8 Came at 9.30 not worth the wait Sorry happy Christmas does not cut it

Food was ordered for 6.30pm, arrived at 5.45pm, and then the delivery person wanted another £1.60...I thought I had already paid for delivery! I dont have cash in the house usually, hence paying online. Not impressed

It’s Christmas Eve, so understandably they were very busy

Sweet and sour chicken contained no chicken at all

Over an hour late and 3 phone calls, food arrived cold, we had to warm it up in the oven! Regular customers that ordered at 7am this morning! Not happy at all very disappointed

The driver then requested 80p! The cheek!

Couldn't get hold of the restaurant. App said it was delivered when it wasn't.

It’s Christmas Eve so delivery was super late, imagine it’s due to high demand! Food was worth the wait though! Still warm and very tasty despite being far away for delivery. Delivery driver asked for extra cash as delivery costs more due to how far away we are. I think this is really bad for the delivery drivers, as like most I didn’t have any cash and was not informed about this. The app has the address etc and should charge the appropriate amount as now the driver is out of pocket. Sorry mate

Restaurant phoned to see if it was okay to deliver early. Great food!

A group of us went this Saturday and I was a bit apprehensive after looking at the reviews. I need not have worried though as the Service and Food were Excellent. We were booked for 6.30pm so didn't wait as long as others I guess. Would definitely recommend The Phoenix 🙏

Rice and chips were not freshly cooked and cold . Dim sum shumai dimplings again cold i really have not had a worse Chinese meal ever

Always surprised their drivers turn up asking for more cash when I’ve already paid for delivery. The food is good, but this extra cash for delivery to the driver is a joke

Easy ordering and paying and delivered on time. The meal was nice and hot and we enjoyed it.

Happened again so never again. Pre ordered, food 50 minutes late. Arrived barely warm and missing a whole dish. Rubbish for £40. Avoid

The food arrived just warm and was late. I had to phone to get delivery and the excuse was that they had other orders. I had ordered my food 90 minutes earlier. Very underwhelmed with the food quality. Won’t use this takeaway again.

Disappointed with tonight’s take away. It’s been a couple of years since I’ve had a Phoenix but back in the day this was the best Chinese in Lincoln so I thought I’d have a treat for my birthday. Food arrived late, shredded beef was dry with no sauce, the chow mein was like nothing I’ve ever experienced….. rice noodles for chow mein? Food was generally bland and dry. Wish I’d taken notice of the reviews now!!! Shame really, used to be good

Ordenado 3 artículos en Uber come a las 7 pm con una hora de llegada de 7 : 40 - 8 pm. 8 : ¡A las 20:00 todavía no hay ninguna aplicación que se muestre en los últimos 30 minutos! El llamado restaurante sigue sin cocinar mis 3 platos y es probable que sean otros 30 minutos , patatas fritas , arroz frito y carne crujiente 2 horas absolutamente asqueroso , yo regularmente entraba y compraba pero nunca más volveré a comprar desde aquí una completa pérdida de tiempo ! ¡No desperdicies tu velada esperando ir a algún lugar que entregue a tiempo!

Waitress made us feel like an inconvenience. A smile would have been nice. Took over 3 and a half hours for a starter and main course. Tried to overcharge us with a non itemised bill and then made to feel it was our fault for not asking for one in the first place Would have been overcharged £60 if we didn't request an itimised bill.. Average food poor customer service. .

no sweet and sour sauce with my sweet and sour chicken. duck was dry and cold.

Very hood service and food was delicious, first time having a takeaway from the Pheonix Restaurant normally go to sit in beautiful meal

Lovely, friendly staff and great food, with a few more unusual dishes.

always great food and good portions!

Very nice and piping hot when it arrived I will order again, the food was tasty 😋

Amazing food and staff well done Matt

Ask me for extra money for delivery when he got to my house apart from that the food was lovely

Food was as expected, but when I answered the door, the delivery driver asked for £4 extra for the “distance”. I didn’t have any cash, but I don’t think this is allowed because I already paid on the app?

Chicken over cooked and very greasy.

Tasty food and nice a warm! thank you!

Had to call restaurant to see if it had been picked up as on app everything was ticked including enjoy your meal. We didn't think we were going to get it as it was an hour and 45mins late.

All food was amazing as usual and hot

Abysmal. Took nearly 2.5 hrs to get food. Order placed 18.48. At 20:25 app says it's been delivered. It hadn't. Phoned restaurant and told our order was next. Waited nearly another hour. Food was poor. Last time we order from here.

Love the Phoenix, always tasty and high quality food

This order was delivered half an hour after the maximum delivery time. It was put on just eat it as delivered when it wasn’t. We were still expected to pay the extra delivery fee & also no apology or compensation that the order took nearly two hours to be delivered, seriously unhappy.

Chicken fried rice was very bland. it didn't taste or look like it had been fried

Great food great service highly recommended!

My son ordered on the app and accidently clicked on lincoln chinese as it had the same name as theone where we live, very unhelpful when i called and refused to refund any money despite the chinese being one hour away from the address ordered.

Stop asking for money on delivery!!!!!!

So disappointing. It's very poor quality in food, service in general.

Lamb was dry but the rest of the meal was very tasty and hot thank you

Ordered a takeaway and had to throw it away. Peking ribs had plenty of meat on them but didn't taste or smell very good.No sign of the egg in egg fried rice, it was just tasteless brown colour, ditto green peppers in beef and green peppers. Such a disappointmenas the last (dine in)meal we had there was delicious.

Food excellent as always but really annoying to have to pay an extra 80p delivery on top of the £3 I already paid when my order has been delivered late

Ordered from here as in the past it has been an excellent quality Cantonese restaurant. This was very disappointing- meat was tough and overcooked and appeared to be reheated from previous evening at the very least. Flavours were bland in all 3 dishes. Extremely poor.

Cold food. 'Crispy' chilli beef was completely soggy. Small portions for the money. Only nice thing was the curry sauce. 50 quid for most of it to go in the bin.

Excellent food you always vet it spot on many thanks 5* 🥰🥰

Food was stone cold on arrival

Delivery expensive to hykeham £4.60 and asked for payment on the door? Food was hot but missing some the wraps to go with the duck . Nice meal still

Phoenix is great, food tonight was especially good 👍

cold on arrival. Food was extremely salty which made it unbearable to eat. such a shame as never had problem here before and is my favourite chinese restaurant.

Food was excellent but was a bit surprised when when delivery driver asked for extra 80p for delivery why wasn’t it put on the site we had to raid granddaughters money box as we didn’t have any money

Disappointing. Pancake rolls were greasy and contents hard not bamboo shoots as usual. Curry was like water rice was not too bad. Chilli beef not crispy not chilli hot. Meal was not hot on arrival. I thought I’d try phoenix instead of my usual but won’t be doing so again. Overpriced for what I had. Not very nice at all.

lovely food, delivered promptly. Always good.

The food was delicious and hot! Sadly delivery driver was rude

Very disappointed to receive the sweet and sour chicken….without the sweet and sour sauce. Ruined daughters meal

I'm a disable lady, the driver rang me saying, I had to come out to the car to collect my order from him. when I told him that it would take sometime to get in my wheelchair, he said he would get out his car this time but in future can I be waiting outside on the path for him. Is there any way that you could make sure I don't get him again please .

Always get our chinese takeaway from here . It's definitely one of the best places in Lincoln.

Food amazing lovely staff .would recommend to everyone xx

The food was great. I pleasantly watched the just eat driver have a cigarette in his car before he gave me my food. Bit gross really.

Order was over an hour late. Really disappointing

We were told our order would be about 1.1/2 hours delivery which we accepted as they were busy, half an hour past the delivery time I called them to be told it’s cooking and will be another 40 minutes!…nearly 3 hours to get a takeaway…unacceptable

terrible taste and texture to the king prawns felt really mushy but thank goodness the beef in the black bean sauce was tender

Ordered a takeaway, called up multiple times but was 2 hours late. Kept being told it was on the way but despite living less than 20 mins away took 40 minutes to get here. We've ordered from here for years but defo won't be ordering again. This is the second time weve had this experience. Also hoisin sauce is now salty and tasteless. Feel like costs are being cut and quality and service are taking a hit.

Best cantonese duck outside china.

Food was overall good, prawn crackers was stale. Was expected to pay 80p for delivery despite already paying for delivery online.

This is a delivery review. The food is always good. However the last two times we ordered, the food was so late. We thought the last time was just a blip. But last night, we ordered at 6:30pm, the food turned up after 9pm. We chased them a couple of times and each time they said "it's just leaving..." (We're 10mins away.) But over 2.5 hours is just so bad. We got so frustrated as we had elderly people who eat early. Whilst the food is good, we're not ordering from them again.

Excellent service, friendly staff, very resonable prices, enormous portions, and the best cantonese style duck I have ever had in England.

absolutely delicious meal - all meal items tasted different to each other and not boring like some Chinese take away meals are. Food warm too despite coming from other end of Luncoln

First time I’ve had food and felt one item wasn’t as expected. The crispy chilli beef wasn’t crispy and was very chewy. Like it had been in the sauce too long. I couldn’t eat it at all unfortunately. We love Phoenix take away but that dish tonight wasn’t how it usually is. The rest though was lovely!

On ordering delivery said 50-1 hr, once ordered the delivery time changed to 1hr 20-40, it came at 1hr 40. No update on the app when it was dispatched or was on its way. One item was wrong we received a rice dish instead of the chilli beef we ordered.

We have ordered from here before and food always arrives hot and often before the time quoted on just eat, which is fine for us. However tonight’s order I’m left very disappointed. Their crispy pork rolls are usually jammed full with pork and tonight’s literally had a few little bits of pork, mainly full of mushrooms and something very bitter. Very disappointed. I even called the restaurant to give general feedback and to ask if they have changed them. I was told they are the same and they will check their stock and speak with the chef to check all is ok. My husband still liked his hence 3 stars, but if I order something with pork I would expect more pork then I received. Hopefully they will be better next time.

in the time it took for me to get to the door the driver was in there car and leaving, had to wave them down to stop

Always enjoy my Chinese from the Phoenix.

Amazing staff... Couldn't of been better ... Thank you 🙏🏼 Nobody in on a Thursday night between 8 - 9pm so no atmosphere. Restaurant cold but amazing waitress gave us a fan heater .... But sadly food was dire ..... Nothing like the place it used to be ... Spare Ribs ...Fatty and not tasty.... Chai Sui Pork inedible.....it used to be so special here. £71 down the drain. Did tip waitress for good service ...not her fault..... But extremely SAD experience... NEVER GOING BACK. So so sad ...as this restaurant was always a dead cert back in the day ..... 😔

Last few times I’ve ordered from the restaurant the delivery time has been massively exaggerated and orders delivered late. Last one took 2 hours and was over an hour after the estimated delivery time. Good was cold and not up to standard. I have been using the takeaway and restaurant for over 30 years and the service and food is seriously going downhill. Customer service is abysmal, agree to refund and tell you to keep the food just to get you off the phone then refused to process the refund. AVOID!

Not the usual standard, most of it went in the bin as it was cold. Order took 2 hours and was over an hour after delivery time. Rang restaurant they agreed to refund but said when the order turns up you're welcome to keep that too. Then next day message from just eat to say restaurant will not refund. Have been a loyal customer for years. Won’t be using again!

Food and service quality is in decline. Don’t waste your money.

Food was excellent and piping hot 👍

This place is somewhere where we can always go for a good meal! Food is lovely and tasty and service always good! We didn't book but seemed to be there on our own 1 min and full tables the next so I would advise to book 7pm onwards

late delivery. imposed additional delivery charge and I had been advised the driver would have change for £20 which he didn't. he was abusive because of this.

Worst delivery ever, 2hrs wait. Driver turned up with no identification so had to go back for it. Will not be paying the 80p delivery charge and will never use them again!

ETA given between 1 hr 10 mins to 1 hr 30, food arrived 2 hrs 10 mins. Food needed to be heated up. Food ok. Not likely to order again.

Food good, service ok although limited wine choice. Atmosphere lacking as we went on a quiet night...and it was very cold...assume its warmer with body heat when its full.

Quite throughly disappointed, all meals arrived cold, we are 10 mins away, chilli beef was sweet with no heat at all, 2 chicken satay skewers for £5.80!!! Nearly £40 spent and most in the bin!!! Only thing good was the rice!! At least there is prawn crackers!!!

The food here is normally good but tonight the food was amazingly good. Every dish tasted beautiful. It arrived very hot. Happy customer.

Excellent food would recommend to all who 5* x

Excellent food and service. No member of staff could have been more obliging

Excellent food excellent quality. only downside it wasn't quite hot enough but nothing major, easily rectified. I will order again it's very good on the whole of which I will be also recommending

Very very slow service. Not enough people and again Just Eat orders get prioritised over restaurant orders. Took over two hours to get our mains. We won’t be back!

45 minutes late and then the driver asked for extra on delivery so had to phone the restaurant and pay more, would have had no issues if it was on time but to be 45 minutes late then want more for the delivery is shocking. The food was cold it was poor taste on some items. Very disappointed with this service and will not use them again.

I ordered a chow mein and there was no beansprouts in it! Some or the order was cold.

late by 30 minutes. food was partially cold