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Booked table for 1.30 the restaurant doors were still locked on arrival. Had to go and ask how to get in finally got into an empty restaurant and waited over 10 minutes before a member of staff finally arrived. Was unapologetic hushed us to a table while she went to find keys for the door where other diners were stood outside waiting. Another 10 minutes for a waiter who gave us a light lunch Menu. We had booked for the fully advertised 2 course Sunday lunch. Asked the waiter if Sunday lunch was on, and they had to enquire in the kitchen. Who then offered chicken and said the full roast advertised was not available as they had not ordered any good due to having no bookings up front. They had only received bookings today. Obviously we had little hope for a decent meal as the staff were so unprofessional and unenthusiastic. We left and had a fab carvery meal down the road. Definitely do not recommend. Complete waste of time!

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Zoe Hughes . 2022-09-25

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1 star is a compliment to this place. Where do I start, when we arrived we were stood at the entrance for 15 minutes before a member of staff came into the restaurant a d that was only to bring food to the only other table on there. When she eventually came over she said sit anywhere so we wemt and sat down and she went over to the bar where another member of staff was talking to her for about 5-10 minutes. We had no menus or drinks menus amd no one had come over, then the 2 staff just walk into the back kitchen after about 10 minutes, so we just stood up and left. The other table in there stated as we walked out “they’re shocking in here”. Even the manager, when we went to reception to let them know how shocking it was, was no help just kinda stared at me as I was telling him and said sorry. Never In my life have I or my partner received such awful service (both work in restaurants ourselves). With it being valentines night at 7.30pm we thought the night was ruined as we had to try get a table in Manchester somewhere, we stayed at the hotel too which was alright but we will definitely never be coming back to either of these places again.

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Emily Cooper . 2022-02-17

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Absolutely a joke tried to book a table and got turned away Absolutely 💯 joke

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Lewis Farnworth . 2021-11-09

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Had a lovely meal just now, would definitely recommend. Fab food and kind and attentive service 😊

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Sabine Mai . 2021-11-04

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Just experienced a Sunday dinner at PerryZito restaurant which is inside Smokies Hotel, what a disappointment. I chose the two course meal, vegetable soup starter was so over seasoned with pepper it was really unpleasant. The main was Pork Sunday lunch and it reminded me of a school dinner unfortunately. Very bland, Pork was tasteless, veg was watery and the few potatoes on my plate were completely tasteless. So disappointed, looks like the hotel is purely kept open now by weddings and weekend parties judging by all the empty gas canisters in the car park and discarded wine glasses and bottles of beer. Not recommended and I will not be returning, there are just too many nicer places to go to.

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Ben . 2021-09-19

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Been a regular guest at this hotel for years

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Andre S.E . 2020-07-15

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Came here for my wedding and i loved it, had a lot of fun and the staff was very nice to me and all my guests. Lovely place

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Lucy Hanson . 2020-02-20

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Went to an anniversary ball which was amazing but despite placing special requirements for food and I was the only vegetarian and diabetic at the table, the staff kept confusing the order. As a diabetic they were told no cheese, assured something would be in its place but received the cheese dish like everybody else. The place itself, from what i saw on this night seemed fine (didn't get to view much of it, other than the function room and bathroom facilities) and willow wood made it such a memorable night.

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mary shaw . 2019-11-06

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Had a complimentary Sunday carvery today as compensation for a family members inconvenience 2 week ago. I was really looking forward to it but was so disappointed. Over cooked & tepid food. Bar staff amiss in the lounge bar afterwards. Btw I left 95% on my plate & would have asked for a refund if I had to pay.

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Diane Waller . 2019-11-03

MORE AT Google

Went to the wedding fayre. Lovely staff very helpful. Saw people having bar food looked delicious, was sorely tempted to tuck in. Very relaxed atmosphere, guests sitting around, TVs on but not to loud creating calm and quiet mood.

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Ann Ross . 2019-08-30

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Afternoon tea was nice the staff very attentive, however when moving to seating outside using the other bar the barman Matthew not ! Could do with customer service skills training !

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C C . 2019-07-21

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Had a fantastic night here at the Smokies reunion, met my now husband Mark twenty years ago today 17th July 1999❤

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Alison B . 2019-07-17

MORE AT Google

Nice little venue. I came here for a wedding and the room was kitted out really nice. Reasonable prices at the bar and the buffet was lovely. Crazy carpet going on in the corridor to the toilets, I think this could be for staff amusement for customers that have had a skinful!

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Shelly Bobbs . 2019-06-28

MORE AT Google

Lovely carvery Sunday Lunch. Good value, Soup, starters on a salad bar and then main meal. Friendly staff, chilled atmosphere

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Fiona Seymour . 2019-06-25

MORE AT Google

Great food hot and tasty well presented staff verry helpful

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Brenda Harvey . 2019-06-12

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Great Sunday lunch. The beef was excellent top quality. Have been to other places and had trouble with tough beef and cold vegetables. Not here everything was of great quality.

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Alan Pendry . 2019-05-21

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My family have been eating here for a long time, however this time was shocking.... We arrived to be informed there was a change in pricing which turned out wasn't a slight increase really it was a ridiculous increase. The cost had gone up from a family of 4 eating for around £28 to be told it was now more for adults depending on what they had and now they charge £6.50 for children meaning the cost was nearly double what it had been before. The food was terrible soup was luke warm. The carvery was dry, very limited and I ended up with rope from the meat served to me. They had very limited deserts and no ice cream for the kids. The staff were rude and did not show any form of customer service. Very disappointing and will now be going elsewhere with my family.

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Keith Crew . 2019-05-07

MORE AT Google

Absolutely over-rated. Terrible Service. Staff unhelpful, rude & abrupt attitudes. My friends and I booked here for New year's eve, 2018. A 4 Course Meal, with Entertainment. At a cost of £66.50, per person. Began at 7.30pm. Ended at 1am. Held in their Medlock Suite. Meal Cold & Unappetizing. Entertainment did not reflect the published Description whatsoever. We were so disappointed that we left at 11.15pm. Never again.

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Wendy D95 . 2019-03-12

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A very good Sunday lunch well worth the money

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Joe Mercer . 2019-03-05

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Very comfortable surroundings but the food was very mediocre

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Leonard Chapman . 2019-02-10

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Dried up food starters excellent Carvery dreadful...... Dried up overcooked meat,rock hard roasties,dried up luke warm veg.stuffing dried out that much it went back to being powder....... Excellent children's meals though ,hence giving 2 stars My husband expressed his opinion to the male Waiter who seemed disinterested.He also emailed the head chef 1 week ago( I d be ashamed to have my name as head chef with food being served like that ) and is still waiting for a response..... It's a shame really as when its busy and food being replenished it's usually very good .

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diane cowan . 2019-01-27

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Excellent Carvery by Jason, Gemma and Carolina

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Kathryn Booth . 2018-11-11

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Brilliant place for Sunday dinners. Lots of yummy choices for a great price.

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liz Hoyle . 2018-07-29

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My friends and I went to the curry and comic night. The weather was very cold but the restaurant was not heated and a lot of people remained in their coats. The food was fine but the comics were not particularly good - in fact I half expected a fight to break out. Never again!

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Rita Mather . 2018-03-07

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Needs bigger carpark not the waste land next door !!! Drinks overpriced !!!

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Susan McGovern . 2017-09-07

MORE AT Google

Food and service was lovely will def go again .

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Gillian Holt . 2017-06-25

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Food amazing service great would go back time and time again thank you 👍

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Martyn Murray . 2016-07-10

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