Pepe's in Luton

Manager was drunk, and was behaving very rudely. Not recommend for family. Very very bad service.

Staff behaviour is rude food smelly and cold and they used fungs chicken please avoid it for your children and their driver when deliver the order their behaviour also rude

If you're looking for an unforgettable culinary nightmare, look no further than this smelly, rotten mess that dares to call itself food. From the moment I opened the container, a wave of putrid stench punched me in the face with the force of a thousand dumpsters baking in the sun. It was less of a smell and more of an assault on my entire respiratory system. The appearance? Imagine leftovers forgotten in the back of a fridge for months—moldy, discolored, and oozing in places that should never ooze. The texture was a confusing mix of soggy and crusty, as if it couldn't decide whether to dissolve or fossilize. And the taste? I wish I could un-taste it. A sour, rancid flavor exploded in my mouth, sending my gag reflex into overdrive. It was as if spoiled milk, rotten eggs, and despair had a love child. This “meal” was not just disappointing—it was traumatic. A zero-star experience, if negative stars were possible. Avoid at all costs unless you're conducting a science experiment or trying to scare someone off eating forever.

Rude staff.bad food full of smelly and bloody chicken

I rarely leave bad reviews, but this place truly deserves it. The food was incredibly disappointing — everything tasted bland and overcooked. My dish arrived lukewarm, and the meat was dry and chewy. Even the sides were uninspired and clearly not fresh. What made the experience worse was the customer service. The staff seemed disinterested and inattentive. It took forever just to get someone to take our order, and when we asked a simple question about the menu, the server responded with attitude like we were bothering them. No one checked on us during the meal, and we had to flag someone down just to get the check. All in all, an unpleasant experience from start to finish. Definitely won’t be coming back .

Bad behaviour, dry and cold food , eating service is so poor.

Very rude behaviour very bad experience with pepes peri peri please avoid

I wish I could put 0 but sadly I cant - 1. FOOD DIDNT EVEN ARRIVE - WAITED 3 HOURS SAYING THE DRIVER IS ON THE WAY AND THE DRIVER MUST HVE GONE TO A DIFFERENT COUNTRY FOR HIM TO BE ON THE WAY. 2. FOOD IS ABSOLUTE LOW QUALITY MICROWAVE RUBBISH. I could find better food for £10 at the local peri peri run by actually nice people. 3. The workers have absolutely disgusting behaviour- the look on their faces when they talk to us is absolutely treacherous and I feel like throwing up when I see it and their voices are just so rude and careless. Please DONT WASTE YOUR money - eat something else - trust me

Love Pepe's. Food arrived really hot and delicious as always. Really generous, especially with dips! My favourite takeaway. Thank you for a lovely meal yet again.

It’s closed with no info online

Staff is very unhelpful. When you give order it gets mixed with other locations. Kids are hungry and cannot wait for their system failure. Staff says just eat app is not working but order is taken on the same app. They charge money also but don’t deliver the order. Very disappointed. Staff at Dunstable Road does not take any responsibility to help.

Food was cold and not very fresh and didn’t have a lot of sauce on the chicken wnd rice box

Such a good lady with glasses on the counter She’s so polite with us Amazing food, the chicken wings are the best

The best chicken and rice I’ve had so far, and delivery time was much early than they said it should be!

Really lovely food we enjoyed it …cooked to perfection

Chick n Rice can improve. Needs to be a bit more saucy as it was dry. Texan burger has improved. Good flavour.

loved the food piping hot well packed very tasty

Food was cold, not able to eat it.

The rice was hard, not enough sauce, food was cold.

in my order I told to add extra chicken though big size of box will come but it's standard size box of rice with less rice but believe added extra chicken

Each time I ask you for the sauce you send me the wrong one even though I pay for it!

There is something wrong with their chicken it smells so bad, as soon as I opened the box I started gagging, it smelt like the chicken had gone off, it hard a very barnyard smell. I have been put off for life, however manager was very nice and gave me a refund.

very quick delivery. but food tasted a bit i will still continue purchasing from them as I have been a customer for a long time now. Hopefully it'll be better next time.

Everything is foolish not a good taste just wastage of money

It seems like someone had poured a whole bottle of sauce. Other customer have had the same experience. Do not waste your money going here

The chips were dry. The chicken burger was awful didn’t fit in the bun. The lettuce was rotten.

Always order from Dunstable Rd branch, even though there is one closer. Food is always hot and plentiful. Delivery is always on time.

food was not good burger have aa strange smell

I got a takeout it was terrible Chips was like eating crisp so crunchy peri peri wings was so tuff rock hard absolutely rubbish what a waste of money

uncooked chicken grill burger.waste of money

Would put 0 stars if it was an option absolutely embarrassing! Ordered from Uber eats it just arrived in an absolutely joke of a state. All the sauces were leaking and soaked the bag. Not only that the fries were not fresh: hard and cold and even found a long piece of a hair inside with it. The driver not knowing a single word of English apart from “sorry” didn’t even help at all although on the app it showed that he can speak English which turned out to be a lie! Tried calling the driver unfortunately uber didn’t connect us with the driver also called pepe’s no one picked. Waited an hour for this never again!

I ordered a quesadilla and the whole point of a quesadilla is the cheese. There was no cheese… just chicken. It might as well be called a chicken wrap instead.

Food was not worth the money it was cold and soggy by the time it got to me , I would not recommend ordering from here because everything comes cold and very messy but if you go in and sit down to eat it’s not at all bad.

i ordered extra garlic mayo and i only got one

Food was tasty. Good sized portions. Will try some other dishes from here again. Good service. Thank you!

App not updating and order arrived 30 minutes early on the estimated time. I’m disappointed with my order, chicken was very good as always, unfortunately I ordered paneer salad, there’s no salad only paneer, I ordered mozzarella stick they send me loaded fries

My fav go to. Great food, great service

they sent food out really fast. but chicken flavour wasn’t hot was mild food was cold pepa have really dropped standards really bad i generally spend around 100 pound plus with them a week as my son me eat with them on regular lately they have been sending food out early been cold. not happy

Had a worse experience got food today was chicken box and steak burger they put so much sauce in the box leg was not well cooked so they put so much sauce in it

Food is literally good but staff behavior is too awful they don’t know how to talk to a customer , even peoples who deliver theirs food to customers they talk very rudely with them

Food was great. Though it took a while, we visited at 10pm on a Saturday, so the delay can be forgiven.

Not recommended at all very bad staff behaviour 👎🏻

I always order the chicken and rice box from this pepes. It's my favourite meal of all time.

We group of friends having our meal and suddenly one delivery driver came in as he is fully wet in rain and was waiting for more than 5mins. The driver asked for order but the staff started arguing with driver and as there manager also walked towards to delivery driver and started arguing with him. The said get out of my resturant. Dear store manager you are supposed to stop the argument and respect delivery drivers because they work as customer representatives. Dear manager If any customer argues for late order will do the same with customers and ask them to leave the restaurant.?.You should keep the restaurant as a happy & peaceful place. I hope u make sure this should not repeat and respect the delivery drivers please.

Pepes definelty used to be good for their quality in food. However, for the last few times we've ordered (takeaway) quality has significantly gone down. Initially, we had a couple of burnt chicken burgers/wraps, or there was not enough sauce, so it ended up being quite dry. However, on more than one occasion, we have found the chicken to be raw. I'm not sure if management has changed, but perhaps better staff training is needed to ensure food is cooked. Edit in reply to owner: How can I speak to a member of staff if it's takeaway, unless you're willing to pay for my fuel to drive back to you and then back home...

Chips were really old and stale and very overcooked . Some of them even hurt the inside of my mouth .

I’ve always ordered my food from Pepe but it’s been a while as there chilli sauce has changed & food is off putting now. Plz get the chilli sauce back so that I can start ordering. You are loosing customers because of this. Plz look into getting sauce back to it’s original as this chilli sauce is disgusting

Very patient driver finding the watd

The food came cold and the chips tasted like they had been re fried.disappointed

Everything was on point! keep up the good work 👌

I'm a regular customer and order most weeks food is always delicious and good portions. last couple of orders the portion sizes are really decreasing. the quesadillas used to be full of chicken but they were very thin tonight. there was also an offer to get a free 100ml ben & Jerry's when you spend over £25. it arrived like chocolate soup. probably where it had been left with hot food in the bag so had to bin it.

Food is actually freezing i want a refund

Pepe’s food is consistently awful, no matter which branch / location you visit. Ordered a few things from here and the price to quality was below substandard. The chicken wasn’t fresh, there was a massive overflow of sauces, the chicken wasn’t marinated and the over quality was very poor. The salad was a joke, nothing was fresh. They charge you a ridiculous price for extra sauces and then end up forgetting to put them in the bag too. The price was extortionate compared to some of the other competitors located within close proximity. I’d highly advise avoiding this place and trying one of the other reputable shops if, like me, you’re visiting Luton and have to grab a bite to eat.

Delicious food (wings, rices, Tasca) and always follow order notes!

Worst experience, ordered over the phone for delivery and it was quite late and coming to the wings which I ordered is worthless, spend £22 for 28 wings almost 1 quid for wing got only bones not chicken flesh,rather buying from you I can buy raw chicken and make myself. Never buy again with you. Whoever trust me please don’t buy from here(wings).

Just had worst wings of my life ever, paid 7.50 for six wings and chips which went straight to bin never ever recommend to anyone.

Food was late, cold, and I paid for extra chicken in my rice box but there was noticeably less chicken and rice in the box

I order from you every Tuesday and im always happy with ur food. But today was really disappointing. Food was dry and did not taste fresh. Very disappointing. Especially because im a regular customer with you. I spend lots of money for my food but did not get what i paid for today.

Always great food from here and plenty of it.

I ordered on Delivero, but the first order did not turn up. I called the restaurant. The Store Manager shorted the issue and sent out a new order very professional. Thank you

You gave a wrong time came way to early i wasnt even home. The chips were old and nasty just heated up. The sauces tasted like water. Absolutely disgusting. I wish i never ordered i want my money back

great food, great quality, great service and great timing!

Very good no trouble other than not bringing my Pepe’s pir piri mayo

very kind and understanding driver very fast and quality food

They completely ignored what i wrote on notes, that i wanted all chillis replaced for garlics and made it clear that all sauces should be garlic sauce. They havent made this mistake before but today they completely ignkred it and i had to have my fokd with only 2 garlic sauces when it should have been 4. Lets not forget that its 0.50p for one eztra sahce so i technically payed a £1 for something i did not want

delicious food as always. we had the hot and spicy quesadilla and mango and lime chicken nachos. food delivered really quickly ahead of expected delivery time. our favourite place for take away.

They done good but all was missing was my piri piri mayo but i didn’t care that mich

Over half my order was missing , no way of contacting the restaurant! Absolutely appalling! Been absolutely great over the years , big shame

The food and service here is awful. I ordered a family platter and the staff said it will take 15 minutes. 30 minutes had passed and no sign of food, I approached the counter and staff said its still cooking, they rushed so much and gave me the peri chicken like it was a chicken curry. It had so much sauce and looked like a chicken curry and nothing like grilled chicken. I will never be going back there again and my advice to anyone is not worth going there and spending money when there are other peri chicken places to eat at.

my nephew ordered the mango and lime loaded nachos. they were absolutely delicious and very generous toppings. I had the chicken quesadilla in hot. again so delicious loads of chicken in the filling. my new favourite. chips were great as always too.

delicious chick n rice as always and they do the best chips ! garlic mayo is the best too.

The food quality is amazing. I love their food and the delivery is always on time or early. 👍🏼

some stuff were missing but he gave the stuff after 30 minutes I had to call driver for the missing stuff very bad service

I ordered a solo platter and was missing the wings. Poor show lads. I always like to give second chances so I’ll have the same again tomorrow, and if the wings (and today’s sadly absent wings) are not involved, I will dedicate my life to avenge this travesty. Good day.

I ordered rice and chicken take away but they given me burger i called them they said come back and take rice and chicken but they said we will charge

I eat veg burger from pepe , i said spicy they did not make spicy, so tasteless ever i had, too much oilyyyyyy...i have haedache because of its really too oily aalo tikki My personal experience about food is really very bad, no doubt staff member are nice.

The wings are tiny, not at all like the the picture.

Food was lovely. We ordered Lemon and herb flavouring, but it was a bit too hot for us. Will definitely be ordering again but something milder lol.

The service is always excellent. But the food has gone down so much. The chicken XL is a mini XL now. The chicken fillet is tiny and they fill it upto the brim with lettuce. I understand the cost has gone up but you can easily put the price up by 1 or 2 pound rather then decreasing quality of food.

great place to eat out very spacious

The food was not tasty. Never come here

I went to order my food the Manager was busy flirting with his staff(girls). very disappointed.

Very Rude staff , very disappointed,never come back here

Very bad srevice food was not nice

the box was all leaking and destroyed all the whole thing I have pictures unfortunately your helpline is useless

the delivery driver was too lazy to come up,he parked the car in the middle of the road and wants me to go down and pick up the food,where I paid the delivery fee. chicken was good but the gravy was too tangy .

Very delicious, good customer care and very fast delivery. The food was very hot when received.

Food is always, always, always on point. Always fresh and cooked to order. Been going here since they have opened and they never disappoint

Staff behaviour was very poor today very very bad experience

Food is very good but with the passage of time their prices increase soo quickly

I ordered a chocolate cake with my order and it did not arrive

Food was good but for the chicken burger meal for the price burger size was very small please think about making burger size bigger for the price thank you

Horrible found a foreign object in food - will never order again.

I had a very bad experience with delivery guy. Please I don’t recommend this man for my future deliveries

Never order from here please! Save your money for somewhere else and trust worthy. Told me my food has been delivered when it wasn’t.

Did not receive food!!!! Where is my food ?

Food was great. Was missing the chilli nuggets. But was still great food

tasty burgers and chips, were nice and hot, great flavour. didnt like the tai sweet chilli sauce, had an odd flavour, and the drinks were warm. but the main things were good so would order from here again

Not as expected…the chicken was burnt and smelled as burnt…told the staff not to add a specific item yet they added it…chicken and rice was not fresh felt like rotten

Very delicious food but delivery time is bit disappointed