Mcdonald's in Luton

As you can aspect from McDonald's.

No sauces delivered or straw - always cold food!

dont know why i bothered ordering from here, the place needs shut down

Asked for no cheese on the sausage n egg McMuffin. Took it off on the menu part. Also left a note to ask for this to happen. Absolute useless

Why can this branch never get orders right????? Shower of muppets clearly being trained by monkeys. Missing 3 birthday donuts this time . We actually take bets on what’s going to be missing from our order, As there are AlWAYS things missing. I can’t remember a time when an order was right. It’s funny how we never get extra items, but 9 times out of 10, maybe even more, items are missing. Shocking and members of staff that constantly get orders wrong, should be sacked. Not acceptable at all.

food was just a bit cold but just heated it up .

Driver splitting my coffee, food ordered cool and badly served

Fantastic food was warm and order was complete also had the sauces which is rare

Everything we ordered was there and hot only issue was the sauces condiments I paid for and also come with a family portion there was none no straws for 4 large milkshakes no sauces not even some napkins seems small issue but it’s all part of everyone enjoying Their meal also the desert we requested was wrong too so everything food and drink wise was👍

As usual made an ordered three kids happy meal chicken nuggets and they sent it without chicken nuggets called and was told to go on to just eat for a refund with three kids waiting for nuggets and then I have to order again and pay another delivery price absolute joke every week is exactly the same you never get what you order

I can’t give you a review cause you didn’t give me my order pal

came quick, polite manners, lovely service!

parked me and 4 other cars with no spaces in the car park.

just love that Just Eat delivers to your home.

This is the second time this has happened my drink has been left out the order I don’t know of this is intentional or just being disorganized but they repetitively forget items that are part of my food. Very unsatisfied

Ordered a quarter pounder WITHOUT cheese, medium fries, 3 tomato ketchup dips and a mcflurry What I received was a quarter pounder WITH cheese no dips, about 3/4 peices of chocolate in my ice cream and mozzarella sticks in a chicken nuggets bagg

Terrible I got a different thing I got 3 vegetables burgers and 3 fries I got the right drinks

Orders missing from my food and when asked to take it back was told no as I wasn’t willing to accept a bare minimum order

poor when ur drivers us shopping bags to derived the items

7 dips ordered and not a single one received. Nuggets and chips cold

diet coke cups nit even a 1/4 full. and no chicken sharebox. 6out of 7 times now orders wrong. missing items an absolute disgrace if a service. 100% finished with this place. an absolute joke.

5 orders in a row now wrong. and missing items. disgrace. only reason I continue to use the place is because the kids insist on it. worst place to use on just eat by a country mile.

Missing items as usual and no dips as usual

Absolutely ridiculous service here. At the drive through and the member of staff couldn't stop laughing at something so had to ask me twice for EVERYTHING that I ordered. Paid and up the road and found that one item was wrong despite paying for it. Also, the state of the wrong item, as if someone was hungry and took a bite out of it. Avoid this place!! Clowns.

Don’t ever expect sauce with your order even if it asks what you want can staff not read a order

sent to wrong address, didnt receive order

Was good food only semi bad thing was the coke spilt a little but overall good , delivery driver was nice

Waited over an hour & 20 minutes for order.

never got the full order as usual

I had to call the restaurant to ask what was happening with the order. They said there was an issue that required them to rebook the order manually. This added 35 minutes to the order which was not well received.

Every time I order food from this location, I have missing items. It’s not that difficult to get it right.

No sauces included which I paid for. Food was cold aswell. Extremely disappointed. Waste of my money

Latte was mostly empty,in the bag upside down so when i opened it some spilled all over my carpet.which left about 2cm of latte in the cup!!!!

No chips or dips with order - have had to re order chips - so £8 delivery for 2 seperate orders. Food freezing cold.

Can’t even get the simple stuff right, every time you order something they somehow manage to miss at least one thing.

Fast deliver shame it was the wrong food in the wrong boxes having to order another delivery ! :(

3 deliveries in a row now for missing items or wrong orders.

Coca Cola wasn’t delivered got account credit but still to buy two large cola is £10 absolutely shocking

driver spilled drinks food cold

phoned to correct a order to add on cheese ,then didn't get my mc flurry

Food is fine as usual but yet again the coffee has spilled all over the bag it’s in so that half has been lost and the bag has fallen to bits.

Driver took a longer route than he should have and food was absolutely freezing

Showed up the food was cold the driver handed me someone else’s order lucky I walked away but looked and gave it back and I didnt get my meal drink

Sent wrong drink. Ordered 2 cokes received 1 coke and 1 irn bru. How do you get that wrong? Also no dips for chicken nuggets! Why ask to choose dips if not going to send them?

Ordered Philly meal and got 1 patty, 1 apple pie missing. Seals were intact so it couldn’t have been the fault of the delivery driver.

I sat for hours waiting on a delivery that didn’t show up! I’m disappointed in the service as it said it was on it way it has left the store then said delivered and it never appeared. I would highly recommend avoiding this service unless you want to pay for something that you not going to receive!!

Once again, no dip in bag, despite picking 2 for chicken dippers. How hard is it to get it right? 🤔

Is it so hard to put the things that I paid for in the bag? Also haven’t even received straws the last countless time

How do yous manage to forget sauces every time

food was still hot. it was delicious!

I only got half a box of fries. that was the only problem. thank you.

Food was cold and drink cup had lid hanging off and cup and bag wet

Is the 4th time when they send half of the order I think they do intentionally

Half the food was missing. Would have been better just going myself.

delivery was very fast but no straws, sauce and had an item missing. luckily it has been sorted

great driver, on time and funny

if you want McDonald's. just drive thru it. consistently forget accompaniments ie. sauces for dippers etc.

Half drink poured out into the bag.Cold and just utterly disgusting get a grip of this next time this happens it will be a phone call joke may I say.

missing items becoming a regular thing from McDonald's these days. disappointing again.

drinks spilled again 2nd time happened plus twice sprite ordered and sparkling water received! disappointing understatement

food was cold and box was half empty, big max specifically said no onions, the label said no onions yet ther was 3 rings of onion. very very disappointed

Arrived 1 hour 20 mins after initial time . Freezing cold didn’t even eat it was that cold I would like a refund asap pls

Driver was rude and all the buns were burnt black which was inedible

Food cold and no straw with my drink as usual. London road McDonald's is hopeless compared to the Rutherglen restaurant.

Delivery driver asked me to give him a tip which I thought was rude

missing meal and missing nuggets for kids.. need to get a better system McDonald's

Missing food from our order. Not a happy customer

Food absolutely freezing 1 hamburger missing also

Went in for breakfast, and had to wait for ages, would've been quicker if I'd made the 400 mile odd journey home to collect at my local mcd's, wasn't even that busy

no large fries, and only 17 nuggets in a share box of 20, kids are not happy

meals were cold missing large fries plus recipe said 16.75.but 18.41 was taken out my bank

Very pleasant thanks for delivery 😀 😊

My bag was opened and didn’t get what i asked for and my delivery took way longer than it should’ve been and the delivery app showed he was going different places before coming to my destination i would like a refund

Every time you go to the drive thru you're asked to find a parking space as the food isn't ready, without fail. If you go inside the store you will be waiting forever as delivery services like Just Eat, Uber Eats etc. take precedence over other customers orders. I need to check my order every time I leave the place now as I've been stung multiple times with missing food or sauces.

cold under cooked food ....ice cream like a glass of milk

Literally … never delivered. If I could score zero against delivery I would. Literally no food after an hour wait

We are missing items and sauces which is just pretty poor to be quite honest

No stars people use hard end cash the to be taken advantage off

Calling this a "fast food" establishment is a crime against the Trades Description Act. Stopped in last night about 10:30. The drive-through is really 'drive in, place your order, park up and wait 10 minutes for your food'. That's if you can find a place to park up because almost every car going through the drive-through has to do the same. And looking into the actual restaurant, it didn't look too busy, I dread to think what the service would be like at peak times. If you can find another McDonalds nearby, go there or give it a miss completely - I would not recommend stopping here, unless you're not in a hurry.

food delivered cold no sauces unhappy with the response from McDonald's when l phoned them supervisors wasn't professional wasn't interested and refused to replace

Cold food, wrong order and wrong size.

The driver called me as he didn’t know the area my food was cold when it arrived

I guess I shouldn't order mcflurry's as they arrived as tubs of milk. my mistake but most of the food was cold too. useless.

By far the slowest/worst McDonald’s I’ve been to orders always got missing items they make you wait 15/20 mins on a cheeseburger then bring you the wrong thing out

absolutely terrible says has been delivered but definitely was not to me

Food and coffee was absolute freezing

Driver couldnt find address, directed him 3 times, when he eventually arrived the food was freezing cold, refunded half of my money, appalling service and wont use you again

I ordered a motzarella share box and only recieved 4

Yet again items missing and £10 worth of items it’s really not good enough.this is the only fast food place I’ve ever had to report food missing.least your good at one thing being consistent in not sending food that’s ordered.

late. and missing a fair few items off it. either mcds messed up or the drivers away with another bag

Chips were cold and soggy ... Juice was spilled all over inside of bag Didnt recieve my sauces Worst mcdonalds yet

Second time ordering from them and yet again my order did not arrive, but it says delivered on the app . Recommend not coming to desperate as I have been disappointed twice

Far too focused on pleasing jumped up delivery drivers, and not interested in customers physically in the restaurant. Tables and floors filthy, and car park a riot.

I only ever order breakfast from McDonald’s and was disappointed as the sent a breakfast roll instead of a triple chocolate cookie. Without informing me. The extra breakfast roll ended up in the bin..

Nothing wrong with delivery just the food was burnt and chips were freezing cold

always on the ball with order.food hot and lovely.

Worst order ever forgot loads they need new staff in that place or just get the order correct most definitely won’t be ordering from this McDonald’s again

food cold and chips hard not cooked long enough ask for no pickles but they were in burgers

Showing as delivered however nothing has arrived? Can’t speak with anyone to chase up! Absolute joke

Unimpressed with your driver he wouldn’t give me my food because he said there is a new system asking me for a code for my food l have never ever been asked this in my life from Just eat delivery driver absolutely rediculous