Pepe's in Stoke-on-Trent

Driver said he couldn’t find the address, even though he was given 2 numbers, he said he called us but no call came through.

Order never arrived. Attempted to contact restaurant multiple times, however no answer

never arrived. waited over an hour and called 3 times. never arrived. no refund either.

Cold food. not received what I expect...

I’ve ordered plain corn on the cob from Pepe’s twice now, and both times my order was not fulfilled correctly. The first time, I received corn with sauce on it, even though I requested it plain. I decided to give them another chance and ordered again this time clearly leaving a customer note asking specifically for plain corn with no flavor or sauce. Unfortunately, they still delivered it with sauce. It’s frustrating when simple instructions are ignored, especially after giving a place a second chance. Attention to customer notes and order details is basic service, and Pepe’s missed the mark both times. Disappointing experience overall.

hot, complete and all the additionals, phone call on arrival was a great idea

I ordered chicken rice box it was really delicious One thing what I like the most is customer service

Nice food but a bit overpriced for the portion you get

ordered chicken and rice with mango flavour it was fantastic flavour I really like the food and service given by Jimmy is amazing he helped me to choose flavour as I don't like spicy ...I WILL VISIT AGAIN

Absolutely fantastic experience! The food was hot, fresh, and bursting with flavor. Service was quick and friendly, and everything was exactly as ordered. Perfect for a quick, satisfying meal—I’ll definitely be ordering again!

Lovely food and the kids meals are spot on

Delivery was good. Food was really nice. Would order from there again

First of all i want to point out the unprofessionalism and rudeness of the employees! while i was ordering and paying the cashier laughed in my face! and while i was waiting for my order some employees in the kitchen were staring at me continuously, i felt really uncomfortable. Regarding the order i ordered a burrito and it was cold and inside there were pieces of onion too big it is evident that they did not cut them well! i will definitely never spend my money in this place again! To avoid! If i could give 0 stars i would!

I cant believe I've bever had this before. best chicken ever.

The food came warm but I was fine with that. This is my first time ordering from here and the chicken was lovely but the rice tasted weird, like it was drenched into this bad tasting liquid. The burger and chips were nice, overall, was just the rice

Chips were cold and extremely over cooked. Just vile. The pita was cold and the bread was soggy. Chicken was very thin and barely any salad. Not worth the money at all!

Very good service and good staff

My order was showing as out flr delivery for well over half an hour. Finally turned up at 20.18. Every part of our meal was stone cold. As a family we have ordered many a times for home delivery, today was shocking and very disappointing!

Great customer service. The staff here are happy to resolve any problems!

This is superb food. Perfectly cooked. Totally delicious. I cannot recommend this place enough. Go try it or order a delivery.

Food was cold’ ordered extreme no where near it was extreme.No garlic mayonnaise in the bag even though I told them to put garlic mayonnaise. Should have went to dixy chicken . I no for next time !!!!!!

I am a regular customer here and the food is excellent .The customer service by the hijabi woman is disgusting and UNACCEPTABLE not the first time either .

Order through Uber eats. Driver decides to drive around the city for half an hour I call up and say my food will be cold please cancel the order. They said they couldn't and to let them know if anything is wrong with it when it turns up and they would sort it, they also said driver would be ten minutes away. Twenty minutes later I asked for a update on delivery to be told my order is now cancelled. Would definitely not recommend unless you like being charged for food that doesn't turn up

Chicken was lovely just the fries were stone cold with both meals. That's the only thing that let it down.

This is a scam, they advise they deliver on uber to newcastle under lyme, they do not, they will take the order wait for you to call then they will cancel it and say they were on the way so they don't refund it, called 15 mins after the order was due and was told its on its way, it will be 15 mins, after 35 mins i called again they said the order is cancelled. Was charged ful price for an order they couldn't deliver

Food service is very slow and unorganised. Waiting over half an hour for ‘fast food’ is ridiculous. Staff don’t care and the food wasn’t worth the wait.

Food is cold delivered too late

I ordered delivery and the food took very very long due to traffic, and so they were very accommodating when I called and they sent out the order again. 10/10 customer service

Food was cold. Always an hour late, no effort in the food!!!!!!

Took forever to arrive. Cold. Rude woman on the phone hung up on me.

Delivery was over an hour late. Food delivered to wrong person. then took another 25 minutes to get my food redelivered. Pepe has become a joke this past yet. I am not using them again

Food was freezing and missing chips. All went in the bin. Will not order again

Cold chips, rest of the meal was perfect

As usual, the food was great and the delivery came on time!

Took over 2 hrs to arrive then it was stone cold rubber chips shocking

Used to be a 5/5 On Everything But Lately It Has Been Slacking Of ALOT The Chips are like they have been frozen they are not delicious or fresh they are just dead Compared to How They Used to be so fresh and delicious Furthermore the ratios of the chicken and rice are horrendous

Considering I placed a £127 order, they missed 2 meals worth £24(ish) - the delivery said it got delivered 35mins(ish) before it actually did so it left me confused. I’m also at work so the original slot I booked off was misleading and indecisive.

I ordered at 7pm. Expected deluvery was 7.45. I called the restaurant at 8.15 then again at 8.30 and my food was delivered at 8.50pm Cold !

My food came horrendously cold , i could not believe how stone cold the chicken was when it came out, i had to heat up the food for atleast 2/2 minutes to get it just about hot

Over and hour late with no updates on the app apart from one to say our order has been accepted, another saying out for delivery and the most frustrating on to say the food has been delivered when it hasn't. When I saw that I tried to call the place but couldn't as the line was busy so sent over an update saying we hadn't received our food. I asked for a full refund and only got £3 back. Which I had read the reviews as I'm not the only to have had this issue.

over £9.00 per head cold chips small portions chicken warm ,contacted restaurant, offered me 5 fresh bags of chips.

Ordered on uber eats. Never came. Ruined the evening. Have never ordered before, and I can guarantee I'm not going to use your incompetent establishment.

We ordered for the first time with Uber Eats. I presume them driver is doing multiple delivery, we are just 5min distance but we waited more than 20min because the driver did another delivery. Result: the food arrived dried and cold, chips tasted like cardboard, drinks were warm and this will be the last time we order from them.

Order arrived when the app said it was however it was freezing cold, the last 3 times we have ordered the food has been cold, not sure what has changed but we won’t be ordering again which is a shame because it was one of our favourite takeaways

Food arrived 2 and half hours after ordering, called the restaurant twice to chase. Food arrived cold. Manager offered to send the same order this evening for 5pm but yet to be delivered. Terrible customer service!

Took 1hour 45mins for food to arrive rang 3 times to be told driver is 2mins away which he wasn’t food was stone cold which is not good when it’s chicken rice and salad on a wrap , which it’s not ideal to re heat really wasn’t impressed.

Food was freezing, garlic mayo sauce burst and went everywhere,

took 2 hours to arrive and everything was freezing cold

Accidentally ordered vegetarian but it was lovely.

Amazing food and would definitely recommend

Amazing food! Will definitely come again

Very good service manager very good man

The guy bring my food hit so rude ,

Ordered a meal today arrived over a hour late and cold rang was told new food was coming called again 75minutes later to request refund and told go through uber eats. Said I'd get some more hot food as still not eaten and surprise surprise nothing I am furious with the lack of customer service and cold dry food I will never order from here again Changed so much last few months and gone downhill

food never arrived, staff were extremely unhelpful and lied that the delivery driver dropped food off rang the store and they put the phone done no compensation had no food no money back extremely poor service

Amazing wait time is a while but nice

Late again - cold again - don’t bother - save your money and go elsewhere …. Never once been on time … I’m done

Not impressed, waited over an hour and a half for my food to arrive eventually after chasing it up with the restaurant and now the food is cold. I did not get all of my order until I checked and told the driver.

Delivered in 90min as compared to advertised 40min on their website.

Ordered my food and the delivery tracking on the app was not updated and food took nearly an hour over estimated tine to come

My phone autoCorrect it my address and I should’ve checked that was my fault but taking hours to prepare the food that I ordered is crazy. I waited another hour and 15 minutes for my food to come the second time

NEVER SENT ME THE FOOD SCAMMED ME OUT OF MY MONEY

Chick n rice box was nice , chips were nice but slightly cold and sauce pots were smaller than was was needed

The food was not the best ,it was warm not hot how it should be !the wings were terrible!I’ve had better from them! Delivery was on time

Took two hours to be delivered, arrived freezing cold.

Lovely food. Delivery driver very polite and friendly. Always love Pepe's for quality and service of food!

the food from pope's is never a problem I have ordered before and it has alwaysbeengood. it took over 90 minutes for me to get my order. I rang the restaurant and they informed the food had been taken 15 to minutes prior to my ringing them. I received my order 35 minutes after this call. when I asked the delivery driver he said he had other orders to deliver. the app information was never updated to show he was on way until 10 minutes before he delivered the food. the food was cold on arrival.

been coming here for a couple months now and everytime i’ve come here felt welcoming and going to carry on coming here for the foreseen future with me and friends 10/10 loaded fries > anything

ordered at 6.30 pm delivered 9pm

Food is always fresh and tasty, but the dips and drinks were missing from the meals when delivered

Due to food hygiene , Please make sure your aware that the people who deliver on uber eats are clean because myself and a few other friends of mine have seen unhygienic behaviour such as people eating food and leaving the food bag in the bag which has disgusting goop which and lead to food poisoning so I advice you check the uber drivers before handing over the food . Another issue that has been drawn to my attention is you do not wear gloves although the food is lovely .

Happy to pay £2.50 for fast delivery time, thank you

Delicious food and efficient service!

I ordered a paneer rice box due to being vegetarian. After waiting nearly 20 minutes later than the delivery time stated, I was delivered a chicken rice box. I phoned them and had to call 3 times due to getting cut off. Spent ages explaining on the phone as to why a chicken one wasn’t right and had to ask for a new one to be delivered. Not what I expect as usually it’s good but the service tonight was poor

Rice was hard and chicken was over cooked.

I paid for large fries and got the regulars

Best in town. Great friendly service and wonderful food. Will visit again

Having previously been a big fan of Pepe's I was glad to see that it had reopened following a period of temporary closure. That feeling was shortlived however having experienced poor service the three times we have used them since, peaking with last night's experience. The Pepes App has you choose a delivery time. When our delivery slot (which itself was around 45 mins after placing the order) had been and gone by half an hour, we called the restaurant, who after what seemed like an age, answered the phone to say that the food had left with the driver and would be with us soon. After another half an hour we called the restaurant again to be told that the driver was on their way and that the food would be with us soon. We asked how this was possible as we had been told that previously and it still hadn't arrived. The staff member assured us it would be with us soon. After a further half an hour we received a call from the driver saying he was outside. As we were stood at the front door with no sign of the driver we assured him that this could not be the case. He had driven to the wrong address, 2 miles away. He said he would be with us in 5 mins and that the food was hot because it was 'in a bag'. Around 20 mins later the driver arrived. Two and a half hours after placing the order. The food was, of course, stone cold.

Forgot half the order then took longer to deliver the 2nd half of the order and it was freezing cold

Always perfect as it should be. 👍🏼

Food was fresh, still hot and had so much flavour. Portions looked small but are deceiving when you open the box out! First time ordering from here and I will definitely be back.

To expensive when requesting delivery from JUSt Eat

Midway through my Chicken Loaded Fries, happened to find a piece of metal foil stuck to one of the pieces of chicken. Called to ask how thats happened and spoke with a very rude lady who dismissed any claim on the basis of them not using foil and accused me of lying (Which i am 100% not). Never ordering from here again. Absolute joke.

Disgusting service. My son ordered 2 hours ago and he's still not recieved his order. How is this right ? very poor service. Rude staff.

Been a loyal customer from long time and now i can’t order on uber because is showing too far (3.5 miles) contacted them on facebook they saw my messages and completely ignored me , awful customer service not recommended

The food tastes really old and off

Very bad customer service. The people working on the tills are very disrespectful and some of them don’t seem to know what they’re doing. I almost had an altercation with the till man who was being a nuisance. Please retrain your staff on how to best treat your customers

very disappointed with the order .I ordered solo plater hot chicken and wings but I got mild onces and 2 items where missing the the peri peri fires and puts bread . .last time also when I ordered wrongs order came and items where missing .very disappointed this time as I was craving for good food and this happened

the food was cold and not enjoyable as it was far too spicy when I clearly asked for mild

I visit Pepe’s Piri Piri every week, and it never disappoints! The service is always excellent, with friendly staff who make the experience enjoyable. The food is consistently delicious, and the prices are very affordable, making it a great spot for regular visits. Highly recommend!

Everything is brilliant. Very tasty food. Clean place and an amazing atmosphere. I and my friends come here very regularly at least 2-3 times a week and never get disappointed. Big thanks to Sajid btw. He is a top gentleman.

Food is good and come fairly quickly, barely any seating space downstairs and when we went upstairs it was freezing cold they had no electricity or heating kinda ruined the experience

the chicken has hardly any sauce on which was a shame, and the chips were freezing

It was over grilled, can’t eat

I ordered a meal with a cake and the cake never came and I can’t ever get my money back

Absolutely disgusting service today. We dined in and placed an order via the phone app as with previous experience the female staff on the tills have a hard time communicating and can hardly take an order down without having to repeat several times. Our eat-in order , worth around £50, took 35 mins to make and the food was not hot when it arrived. Chips looked like they had been out for a while and we're getting cold and I even saw one of the staff members reheating our wrapped up burgers on one of the sandwich makers! Why would you serve cold food to eat-in customers who are literally there I don't know?! The staff obviously have no clue how to prioritise orders even though they were very well staffed in the back. 2nd time coming to pepes now and absolute shambles!

This is definitely one of the best for options in the late evening for fast food with grilled chicken instead of the usual fried chicken, and a large menu with different flavour options. Staff are great too, and the toilets are well maintained!

Upgraded to large fries but received regular fries.

Fire still food was nice also 2 free sauces for being cute👅

Food was cold no sauces rice box tasted like boiled rice. Not happy