Pepe's in Leeds

Everything was good, but missed the strawberry cheesecake. It feels like a waste of my money. I won't order again.

Estimated collection time was 21.25 and was not ready till 21.55. Nearly 45min wait this is ridiculous

Half off my order was missing won’t be ordering again

Food was freezing and missed pitta bread

The chicken were not well grilled. Please improve

Driver very aggressive towards mi kid unnaceptable !

Food was cold, all of it was tangy , sauces were off , was better when it was newly opened

My order never arrived!!!! Gave 1 star because there's no option for 0 star

the paneer was grilled at all. no flavour at all. so wasn't enjoyable at all. wouldn't order again

too salty and took forever to arrive

Didn’t get the spicy rice I ordered

the driver was at the wrong location and then started getting rude to me telling me to stand on the street when i already stood waiting and then told me to come to him and then hung up on me

burger was dried . amd some chicken was burnt. and wings were dried also

My order didn’t even get delivered the driver just drove off

My meal was missing the fajita wrap and piri piri salt. Im not very happy

The food is really delicious and the burger must try

Food was cold. Burger was cold and so were the chips. Ordered "Hot" Burger and it definitely was not at all. To make it worse, Pepe's is 0.7 miles away from my home

Good service from Amneet and of course amazing chicken

Girls at Manchester uni get Pepes all the time and love it. Leeds Pepes was terrible. Chik rice box, the chicken was hard and looked like it had been re heated several times. Loaded fries did not taste right. Total waste of money. On top of that. Arrived cold. Dismal. Quality should be the same as the Manchester branch. This was definitely way off mark.

Fantastic value, have been twice. Will be going back.

Hi Please change your grill shift.. Really he is give you very discussing food . Your foot also expensive, and I waste my 50 pound.

items were missing and told nothing could be done about it and now i wont be able to get my money back??

Ordered a wrap meal and a dessert on the side on just eat only for it to arrive and only a wrap in there no drink, no dessert and no fries with my order. Im appalled.

Chicken wings were burnt and no dips. Normally it comes with 4 dips. So disappointed with today’s order.

This is a very clean place and the best Pepe’s in Leeds had a great experience Lovley food the rice box is amazing hetd

If I could rate 0 stars I would, I'm suprised this branch is still open, firstly the service is awful staff are working in slow motion and don't have a clue what they are doing, they are very rude and lie to you...when first ordering they advised 15 minutes I ended up waiting 45 minutes for a dry, burnt chicken, no apology for the wait. If I was you I would avoid at all cost unless your looking to waste your hard earned money and time, there is plenty of other shops on roundhay road that are 100000 times more better.

The whole order was wrong and so late

I ordered the loaded chicken fries meal and the chicken tenders meal. Both the chicken was reheated chicken, dry over cooked, you cannot convince me otherwise. I took a few bites and binned them in front of the staff after informing them. This place doesn’t grill fresh chicken. Would never go again, also gave me wrong flavour but the main issue was dry chicken even the chicken tenders which is inexcusable Update. I did 4 times. Look at the security on the same day, your staff is incompetent. They cant cool, cant understand english.

They got so many staff , but un-organised.! Uber delivery comes in & out with there bikes which isn’t hygienic when people sat there eating there food by the time food comes out it’s cold being freezing in there. Uber or any other delivery service shouldn’t be allowed there bikes indoors. I don’t see any other takeaway accepting this.!! Overall the food is 3/10.!! I won’t be going there again. I waited over 30mins to receive my order once received all the chips was thrown bottom off the bag.! The tables don’t get cleaned once others used it Am sorry if you know your busy you should tell the customers this is how long you after to wait instead off taking there order.!

I order a burger this is how I get special burger.what a poor service.

The new manager here is very nice and helpful.

got the rice box, its delicious, has nice and friendly workers/staff and i 100% recommend!

amazing I love ❤️ it the chicken and the burrito was amazing 👏 😋 🙌, well done to the staff 👏 😀. Will buy again for sure.

It is delivered almost 1hr 45 mins late and I refused to accept it. Returned the food with courier. I will never order from this restaurant again. Very poor service.

I love it ..the spices is great

I’m very disappointed my child was so excited to eat the carrot cake I ordered it you guys didn’t deliver it it’s not fair I bought with money that’s second time your that didn’t come with the full order. always miss something but this time it’s was disappoint I never will order nothing from this restaurant anymore.

Hi I visited this Leeds store Pepes and ordered 2 rice box and half a chicken for me and my girlfriend IBI. Opened the packaging and the food smelt horrendous, the chicken was off and slimey, and it ruined our night. And because of you, my V card is still fully intact. Disappointed and very sad. Do better.

First time trying was beautiful will buy again

After having reported them in the past to head office I assumed the issue would have been rectified. The issue is only with this shop. We eat from the same company in Keighley and their food is beautiful but, for some reason, the chef in Leeds is destroying the food. We literally couldn't eat it because it was far too hot, despite ordering 'mild'! So much chilli that you couldn't taste the other flavours. Again, this issue is Leeds shop only!

I didn't get a sause for my order. Normally from other Pepe's they give 1 sause free for any rice items.

Getting told there’s no rice left and it’s a 30 minute wait. Sad.

Delivery time kept changing and the food isn’t the greatest

my food didn't even get delivered after waiting over 2 hours had to go into the food place myself and collect very disappointed

Never revived my food shocking service

Pickup time was 2.25pm but the food wasn't ready until 3.15pm. the wait time was ridiculous!! It's quicker to get it delivered. The food was great.

complete wrong order, furious with this food it is also cold

The loaded fries smelt like it had gone off and so had one of the rice boxes. They tasted off as well. The spice levels were wrong on most of the dishes as well- they were too hot even on the ones that should have been mild.

I have been buying extreme peri peri well done chicken for 3 years and counting. The majority of the staff including the manager know me and understand my preferences. On several occasions, when I get to the counter, they start listing my preferences and they are always right. They are quick with the food and friendly to customers. I have recommended this branch to many persons and the feedback is that they were very satisfied with the service and the quality of food and have in turn recommended to other people

Ordered from Uber Eats and they gave the driver the complete wrong order. Paid £25 for the Uber driver to take the order they delivered to the correct address, called the restaraunt to be told this isn’t their issue DESPITE being the ones to hand the food over and that our order was in fact waiting to be collected. Drove all the way to the shop to be told the food has been picked up by the driver but yet our order is no where to be seen. A refund nor food “was their issue” when it quite clearly is. Customer service was absolutely disgusting your staff need training on how to handle bad customer service which is caused by your error. Do not order from here

I Ordered chicken and rice meal it smelled so bad. I felt sick all night. I cant believe they would actually serve customers stinky food. I tried calling the takeaway and nobody answered. Pls pls don’t order from here guys … food poisoning and it’s so expensive

The food smelled really really bad

Ordered a mayo tub which I paid for extra with the food and it never arrived with the food . So had to have a really dry meal because somebody couldn’t be bothered to read the receipt and add a mayo tub . But the food quality was satisfactory regardless

No non-halal options for non-muslim customers.

I paid 2.49 for delivery and 2.99 service and received incomplete order. No fries with the kids meal also no spicy rice with the meal platter. Tried to call several times over 20 time but could not get through to any one. Worst service ever

I love ur food and the best shop in hehills and my cousin works there

I got a normal chicken burger meal and it came to 16 pounds for only 2 people, it was really small and the food was really rank

Chicken it’s not half as indicated I have received leg and 3 small wings not happy

Yummy lemon and herb chicken wings

The delivery guy did not follow instructions, I said 4 times where my house was then past the phone to my partner who also explained several times where my house was. When he eventually found the house after my partner went looking for him the food was not even in a delivery bag to keep warm. Mind it’s freezing out my food was clap cold. Thanks even the ice cream had melted. Had to heat my food back up.

I ordered chicken hot rice box and got a tofu rice box normal spice

Overall food was nice but it gave me diarrhoea

Food was Amazing quality as per, always order from here

Used to order from here almost every week, but the last two orders never arrived! Pepe's told us there was nothing they could do. We gave them the benefit of the doubt that this was a one-off, so ordered again and the same thing happened. Just-eat said that only delivery drivers from the restaurant can see the delivery code without having to be told it by the customer, so it was Pepe's themselves who were marking it as delivered when it wasn't. See the other identical stories in the reviews!

As a lover of Pepe's; I have been to many stores up and down the country. Today, I was here at Leeds. The store was quite busy for Christmas day. I too placed a big family order. Half chicken leg meals, vegetable 1/4 munch box, taska meal and tango orange 1.5l bottle. The food was good. We all enjoyed it. There was plenty of chips with the meals. The store could do with a bit of a clean. I think they should allocate a member of staff to keep the tables etc clean and pick up the rubbish. Parking is also an issue as the shops on the main road and right next to the lights. Other than that; it's alright.

Great tasting food , will orderf from here again!!

Food arrived cold which was very disappointing.

Never ever had a bad order till tonight and no answer from the restaurant! Missed a full order!! I guess ordering too much you aint going to get it!

the pepe's piri sauce was not added. we could not differentiate between the hot chicken and the extreme hot chicken. Overall, we did not enjoy the meal

The food was not up to standard - the rice was uncooked and the quesadilla was not the same with wrong flavour given

Didn’t even bring my food and when I rang them they said they can’t do anything

The food is always cold, and the drinks are drinks and dips smells terrible. They never improve their food; it's always worse than before. This was the last time order from this shop.

I always enjoy the chicken ..3rd time I m ordering hahah

Peri wings and chips are very nice and the spice. Very good place.

Absolutely bad customer service don't know how to speak to customers very ignorant. As for the food appalling was cold tasteless!!!

I am absolutely appalled at the service here. I ordered my food over the phone at 18:05 yet my food wasn’t ready until 17:30 and when the food did come it was cold. This was picked up, not delivered, so there is no excuse for the food to be cold.

chips were freezing cold and un cooked, when the store was called they were very rude and refused to acknowledge the cold food and said if we wanted replacements we had to go to the store to replace it ourselves..... straight in bin

Amazing service the food was absolutely tasty

i am give order on uber eats on priority order 3-4 time they never deliverd food at time they alwys take more then 1 hours for order food and today same happen with me i am give order and they deliver order after 1hour everytime same happen when you give order online

Not many issues with the food although portions are on the small size. The eating area was freezing and filled with smoke. Not sure why the fire alarm wasn't activated.

what is the excuse for my food being this late when I ordered it 4 and a half hours before the delivery time? abysmal!

food wad really nice I got a hot rice box

Didn’t give the rice box or any of the sauces that I paid for

The mango and lime chicken rice box is my favourite can't get enough of it and the wings and fudge cake are solid too

Chicken was overcooked and late delivery.

Did not send rice with the family platter. Delivery was quick.

Didnt deliver the cake. And poor customer service

Food was all cold no flavour. Only got 2 chicken strips was supposed to get 3.

Food was dry i has to throw it away

Over an hour wait for freezing cold food… waste

Food is good 70% of the time. Takes longer than usual sometimes as orders get mixed up when staff don’t pay attention. A regular, customer however had another bad experience. Uber driver took 30 minutes to come up the road. Spoke to him to see what was going on and he said to call branch. Called branch and the “night manager” was very sarcastic with brocken english. Not helpful at all. To say it’s a franchise, i experienced extremely poor service. Staff not competent to deliver food or service at a reasonable standard. “Manager” - LOL needs to find another job.

Delivery driver got lost and said Google map is different for car!,very unusual!

Chicken burger was small. Half grilled chicken was burnt. Need refund

You forgot to give me the side salad ….

it never came and I didn't get a refund DISGRACE

I’ve been coming to this pepe’s for years now. Used to be my favourite pepe’s and it’s gone massively downhill. All the staff are now different, it seems new and untrained. I have given this Pepe’s multiple chances now over a month or two and everytime the food disappoints. I consistently keep getting served the most dry, overcooked, hard chicken I’ve ever received from any restaurant or takeaway. The quality of the food has plummeted since the rise in prices. I’m always happy to pay good money for good food, but this branch in particular is a massive let down. Will not be back here ever again, despite being regulars. If you want a good pepe’s, go to the one in Batley. They know how to actually cook chicken. And to the owner of the roundhay road branch. Fire your chefs or train them! Your newly renovated building means nothing if you’re now losing your regular customers. What a shame I’ve had to write this review.

food was very cold especially burger buns attached with papers half of buns were melted with papers.

Food was cold and time was Pushed back a lot,ordered for 12:30 and didn’t come came ages after .

the food was very late and cold

Most of my order was either cold or missing, probably because it was just over 20 minutes late- arrival time just kept getting later and later. The delivery driver was so rude as well!!!! Wouldn’t shock me if he took the missing items

Chicken breast in pita bread slaps