Pengam Tuck Shop in Caerphilly

My partner went up to the till after ordering to make sure the burger she received was free from her allergie. The gentleman who was in charge of resolving the issue proceeded to 1. Blame her entirely for ordering the food wrong and not disclosing her allergie property. 2. When she did notify him he initially refused to check if the burger had her allergie in it and told her to check the board. It wasn't on the board. 3. Finally shows basic customer service by going with her to check and validated that it did indeed have the allergy. 4. Replaces the meal while continuing to blame her for the way it was handled. He wouldn't have done this to a man. You cannot talk to people in the way he did. Especially in service.

Didn’t listen to food allergies and it was missing items off the breakfast and it was freezing

two hours \ it was horendouus wont be ordering from them again though to be fair other orders have been about 45 mins ,lost me as a customer ...

Went here with my hubby and sister in law and boyfriend.... neva have a starter but my sister un law did and she had the minestrone soup and a roll...which she said was beautiful... i had the Turkey for main .. we also had 1 lamb and 2 mixed meats.. all the meats were cooked beautiful and all very tender.. and an absolute platefull of it... the veg came in turines and there was huge amount of it.. plus we had stuffing and rosties and Yorkshire.... all the food was cooked to perfection... for desserts we had 2 choccy fudge and cream and a apple pie and custard... Absolutely beaut.... lovely friendly staff all of them... Will definitely be returning here....

Decent shopping area in a tourist town.