Penelope's Restaurant in Bexley

Had my daughter’s 10th birthday in the private room at Penelope’s and it was absolutely fabulous. All of the team went above and beyond to ensure it all went smoothly and that everyone was happy, nothing was too much! I would highly recommend it, great food & drink, service, people and space! Thank you so much again

The food was really good and a wide variety of choices available! We might have been unlucky but the service on our visit was incredibly slow, it felt like they needed an extra pair of hands.

Food was extremely tasty, staff were pleasant & I’ll definitely be coming back.

Attended around 10am on a Saturday morning for breakfast. I do advise to book as it’s busy with the post park run crowd. Friendly service, staff seem very busy, took a while to order, food was delivered quickly, nice and hot, very generous portions. Took a long while to get the bill after asking a couple of times, but we were in no rush, advise you to have a leisurely visit. Would definitely return.

Friendly staff, live music and delicious food. Definitely recommend!

What a vibe! We had Sunday roast which was very tasty and extremely big portions. The cocktails and desserts was also very yummy! And the price was very reasonable. Very well organised and loved the garden area.

What a gem, a lovely place and food is great. Only negative, its 100% not a farm shop.

Really nice hidden gem. Lovely on a sunny day. A great Caesar salad and pizzas

Never before have I enjoyed cauliflower soup with such satisfaction. The consistency and texture was just heavenly. With delightful new pictures on the wall and quality table toys for the little children this tea shop gets better and better.

I love this farm and restaurant. Its very family friendly. Its soft play, meadows and park nearby are great for our daughter. They have great events for kids and family. Its restaurant is great - diversed menu, amazing customer service and lovely space (indoor and outdoor). It's good to feel welcomed as a client. Absolutely perfect. My only regret is not having found it earlier.

Em was an absolutely fantastic host. He made us feel calm, welcome and made us feel special. We will definitely be back again!

Enjoy our flat whites. Suriya was very helpful bringing me pear and apple for my salad - thank you!

We just celebrated my mum's 80th Birthday with an afternoon tea at Penelope's with friends and family and it was wonderful. Booking was easy and the personal service from the events organiser on email was great. We had the lovely ante room and the staff had decorated the table beautifully. We were assigned a wonderful host who from the minute we entered was attentive and professional. She really made the event special - nothing was too much trouble. Food was delicious (delicate sandwiches and the cakes were out of this world) and presentation was stunning. Thank you to our lovely host and the team at Penelope's who looked after us so well and made this a memorable occasion. Highly recommend for a special occasion.

Had a wonderful valentines meal at penelope, just moved to the area and thought to give it a try, great atmosphere, friendly staff, Devine food, the waiter em looked after us very well and was a lovely experience all round, would highly recommend

Great atmosphere with the Jazz in the background. Cocktails were great and the food was too. Few teething problems with service as expected with an up and comer but other than that a great night, highly recommend.

Brilliant night service amazing 🤩 Great

I had the pleasure of having my baby shower here and I can assure you it did not disappoint. The staff are great, so helpful , the food is delicious. There’s parking on sight and the venue itself is lovely. We also enjoy coming here on a regular day for some food. Thank you to all the team !

Lovely family meal great atmosphere lovely food and great location

The perfect place for a local day out in the sun. They have recently redeveloped the restaurant to attract customers and it really shows. The venue comes with a fantastic new menu (with freshly made authentic pizza), a host of cocktails, live music, outdoor seating, dog-friendly and ice cream parlour

Excellent venue . Great food and fantastic service. Definitely coming back . Really enjoyed our lunch thanks to Mario and Suzy

Love this place, especially in the summer. Food is lovely and well priced. Unfortunately you can’t sit outside and eat anymore but definitely worth a visit!

Lovely staff tasty food nice and clean

Food was ok not the best for what we paid. They ran out of Yorkshire puddings too, food wasn’t hot enough. The food took ages to come, I had to ask for our starters after waiting over 30mins. The restaurant was freezing. We was sat bang in the middle of other tables surrounded by children. Didn’t feel like a restaurant atmosphere felt more of a soft play atmosphere

Overpriced £75 for breakfast and a drink for 4 people. Advertised special offer for between 830 and 10 only applies if you finish by 10 not for bookings between those hours. Food just not worth that sort of money nor was service.

I have to say I can’t recommend this place enough . I had lunch with 2 friends ( and a baby ) the food was delicious and the atmosphere was warm and inviting. Will definitely be coming back . The man that looked after us was called EM I think . He couldn’t do enough for us . Highly recommend this place

Waiter extremely friendly. Went for set menu but as there was no fudge cake we were offered to pick something from the main menu using the same deal (as we stated we would buy pudding separate from the set menu). Unfortunately ran out of time so didn't get time for pudding but will be back to try pancakes and waffles!! Food was a decent size portion nicely presented. Will definitely go back.

We visited on 21st December as a group of 6, one of our party was unfortunately not very well so couldn't attend so we lost our deposit for that person (which is absolutely expected) we commented on how dark it was we actually couldn't look at the drink menu or see our food but the manager told us to basically deal with it, we asked for a candle which we were given. food was good but unfortunately the waiter dropped dirty cutlery on me and then spilt a cocktail on my phone. He apologised and we continued with our night. We paid the bill not realising (as we couldn't see) the extortionate service charge that is added anyway...we had also been charged for our friend who couldn't make it's meal, therefore we paid too much service charge too. I emailed that evening and the next day several times, my emails were all ignored. After several attempts by my mum to who rang multiple times and commented on Facebook posts she left a Google review and finally someone reached out to her. Still to this day we don't have a refund. Thats a month. I went in to the restaurant to chase today. I was told It would be in by the end of today...again NO REFUND. The staff were apologetic and assured me I'll get my money back..it should not take a month of chasing and me going out of my way to try and get our money back. This needs to be in my mum's account to the bank details stated on the email by tomorrow or I'll be visiting in restaurant again.

What a lovely place. Came with a group of friends on Sunday and couldn’t fault the place. Staff were amazing…roast dinner was good & puddings wow. Give it a go you won’t be disappointed

We visited on 21st December as a group of 6, one of our party was unfortunately not very well so couldn't attend so we lost our deposit for that person (which is absolutely expected) we commented on how dark it was we actually couldn't look at the drink menu or see our food but the manager told us to basically deal with it, we asked for a candle which we were given. food was good but unfortunately the waiter dropped dirty cutlery on me and then spilt a cocktail on my phone. He apologised and we continued with our night. We paid the bill not realising (as we couldn't see) the extortionate service charge that is added anyway...we had also been charged for our friend who couldn't make it's meal, therefore we paid too much service charge too. I emailed that evening and the next day several times, my emails were all ignored. After several attempts by my mum to who rang multiple times and commented on Facebook posts she left a Google review and finally someone reached out to her. Still to this day we don't have a refund. Thats a month. I went in to the restaurant to chase today. I was told It would be in by the end of today...again NO REFUND. The staff were apologetic and assured me I'll get my money back..it should not take a month of chasing and me going out of my way to try and get our money back. This needs to be in my mum's account to the bank details stated on the email by tomorrow or I'll be visiting in restaurant again.

What an amazing restaurant!! Food out of this world ✅ Great survice ✅ Good value for money ✅ Amazing tasting pizza✅. Waiting time was the only reason why I went down a star, had to wait half an hour for food.

Booked for a ladies 3 course set menu meal. Paid £20 each deposit. Unfortunately one on the group couldn't make it. When we informed them they said well you will lose your deposit. We said that's fine as had expected that might be the case although other restaurants have taken it off bill if majority of the party arrive. We were led to a very dark table. The last said is very dark over here but I'm sure you can deal with it. There was a rechargeable light in the take that kept going out. We were given another that did the same and had to ask for a candle. The food was nice. The server dropped cutlery over my daughter then spilled a drink over her arm and phone. The bill wasn't itemised just had a total under food. The drinks were very expensive. They had added a 12.5% service charge that we went told about it asked if we wanted it removed. The music was entertaining but so loud we couldn't hear eachother speak. When we worked out the food total as send expensive we could see that they had kept the £20 deposit but also charged us for the 3 course meal plus service charge that we didn't have. I called and someone said no manager was there they took my number and said would return my van that day. No one called. I have not been able to get through on phone since. I have left messages. I have sent emails and contacted on division media and have not been replied to. I want a refund for being overcharged. Not sure if others have been overcharged and not noticed?! Very disappointed with our experience here

We visited as a party of 6 for lunch. As others have observed the atmosphere and comfort is really great music might have been a tad too loud, difficult for older people to hear conversation or the lovely waiting staff. The service is somewhat slow and sadly all our meals were cold. This place could be really outstanding.

I booked a table online weeks ago for my family to meet for the anniversary of my daughter’s passing. Her name is Penelope and this is why I picked this restaurant however, I received a phone call on the day to say that they needed the table back 1 hour after we would be seated because they had a private event. I called the restaurant whilst already on the way there to express how disappointed I was and shared the reasoning for the booking, they said that we could have the table an extra 30 minuets however, the damage was already done I was already really upset and I didn’t want to feel like we were in the way. They also read my note incorrectly and said it was great we wouldn’t be eating (strange comment) the note on the booking actually informed them the child on the booking would not be eating. I would like to make it clear that I am not complaining that they intentionally ruined the anniversary because they wouldn’t have know however, I want to highlight that lack of customer service and organisation can really impact customers. An already difficult day was made worse. I don’t understand why you wouldn’t know about a private event in advance and plan for it accordingly instead of letting people down last minute.

Some staff were friendly but thought the waitress we had was literally throwing the menus in front of us as well as the food and drink. Not happy all toilets are men and women. It made my elderly mum uncomfortable going in the loos and men in the same space.

It's NOT a farmhouse anymore just another cafe. It used to be a great farm shop selling all local FARM produce now it's a couple of shelves in the corner. I went in for some pickling onions, FORGET IT. Walked in and walked straight back out again ........

After initially giving Penelope’s glowing reports when it first opened, sad to say it has really gone downhill. Cinnamon brioche was burnt, tasted of egg and as though it had been fried in a pan that had been used to cook meat. It was oozing oil. It was replaced with pancakes that were just average. The smoked salmon breakfast had smashed avocado that was bizarrely covered in oil, and the spinach was just a slimy wet mush. However, on arrival, had specifically checked with staff that the kitchen did not use anything that contained rapeseed oil due to severe Intolerance. Unfortunately, was extremely unwell after eating the breakfast. Unable to reach the restaurant by phone and politely emailed to express concern – the email has been ignored.

We came for the Dinner with Santa experience, and it definitely didn’t disappoint! The service, food, attention to detail was all perfect! Much better than a lot of other Santa experiences we have been to in the past! Thank you to everyone at Penelope’s for making the event one to remember x

After initially giving Penelope’s glowing reports when it first opened, sad to say it has really gone downhill. Cinnamon brioche was burnt, tasted of egg and as though it had been fried in a pan that had been used to cook meat. It was oozing oil. It was replaced with pancakes that were just average. The smoked salmon breakfast had smashed avocado that was bizarrely covered in oil, and the spinach was just a slimy wet mush. However, on arrival, had specifically checked with staff that the kitchen did not use anything that contained rapeseed oil due to severe Intolerance. Unfortunately, was extremely unwell after eating the breakfast. Unable to reach the restaurant by phone and politely emailed to express concern – the email has been ignored.

Went for an Xmas do and the food and entertainment wasn't too bad, but £77 for a round of 5 drinks was very excessive and either I paid for drinks I want aware of or I can't afford to come back.

Great place for family with a warm welcoming atmosphere

What a brilliant fun time we had - but that is only due to our fab friendship and NOTHING to do with the venue, the staff, the food or the drinks at this awful place. We had to wait outside in the cold as we were not allowed inside until 4pm, despite asking as we were cold. The cocktails were barely more than an awful combination of fruit juices. The food was cold and inedible One of our party had to wait over 15 minutes for their food - we had all nearly finished picking at ours by the time it arrived - after asking numerous times. The bottle of prosecco ran out every time the waitress got to our table When we were dancing, our table was cleared and our drinks at £12 a go were cleared away. On top of all of this, neither the food nor the 'cocktails' nor the price of the brunch were as advertised on the website. If I could give it zero stars, I would. What a overpriced shambles - AVOID AVOID AVOID

Wow! What an experience today at Penelope’s for their Santas Grotto Experience. Everything was absolutely perfect, from the Christmas Dinner to the Magic with the Elves and Santa. Highly recommend. Such a lovely friendly family vibe. We thoroughly enjoyed it. Thanks Again Penelope’s 🎅🏻🫶🏻

Went for Sunday lunch. Great menu and amazing friendly staff. Will be back.

We absolutely loved coming to Penelope’s! Susie couldn’t have been anymore attentive or fabulous, making our experience with the kids so enjoyable! Nothing was too much, she went above and beyond! We will definitely be back!!. Food was so delicious and the restaurant is beautiful!!

Such a lovely lunch in Penelope’s today. We took our toddlers after soft play and Suzie couldn’t have been more accommodating! We had a great spot in the restaurant to sit and enjoy our meal and for the kids to enjoy the space around too. The food and service were fantastic! Look forward to visiting again soon.

Food was really nice and fresh. We came out as a family with another family and we all had a really nice time. Service was fantastic Will definitely be back

Thought we'd give the place a second try. It was awful. I've added email I sent. Not even responded!

Em the waitress was lovely he kept a great vibe and the food was amazing xxx

Love it here! Had a great breakfast… loved Suzy who served us. Can’t wait to come back.

We dined at Penelope’s, and it was an exceptional experience from start to finish. From the moment we walked in, the staff went above and beyond to make us feel welcome. Our server, EM, truly elevated our experience. He was attentive, knowledgeable, and had a fantastic sense of timing, always checking in at just the right moments without being intrusive. Demi, the manager, was also fantastic—her warm, professional presence ensured everything ran smoothly, and she took the time to check in on each table, making everyone feel valued. The food was simply outstanding! Each dish was beautifully presented and packed with flavor, and even the kids’ food was amazing. The options for children were both fun and nutritious, and our little ones loved every bite. You could taste the quality and freshness in every dish, from appetizers to desserts. Overall, Penelope’s impressed us with their commitment to excellence, both in service and cuisine. We left looking forward to our next visit and can’t recommend it highly enough. If you’re looking for a place that delivers on all fronts, Penelope’s is the spot!

Noisy, host was a bit abrupt, coffee not brilliant and over priced, don’t appreciate a service charge in a cafe either

I’ve come here previously and completely enjoyed everything…from the food to the service was perfect. However I’ve come today for a birthday brunch with my family who have traveled far to see me and from the get go has be awful and wouldn’t put anyone through that on a special day. The service certainly needs to be sorted asap, we’ve been pushed into the corner watching other tables been served before us despite being sat here for an hour before. To then wait for food to come out that’s tasteless and dry. Unfortunately this place has potential to be great but from what I can see is a sinking ship

Great service! Suzie was amazing at accommodating us without a reservation… Thank you! We will be back :)

Sarah was amazing! Very attentive! We will be back again!

A very cute, quintessential country venue. Warmly welcomed at the door and promptly greeted by our waitperson. Our drinks did take a little while to get to us, but that is to be expected when it’s busy. Our food (breakfast) was amazing. Tasty and beautifully presented on the plate. Yum! There is a selection of giftware in the shop. Definitely a place to meet family and friends 😊

Really great food and lovely location. I had the Penelope's breakfast and it was delicious and the service was polite and welcoming.

In the interest of fairness I’d like to say that some people in my party had some nice food served up to them which looked fresh and also well cooked. However, my customer service experience at Penelope’s was absolutely dire and alone would prevent me from going back or even recommending it to my worst enemy. To my great regret, I ordered their eggs Benedict. An appalling choice on my part, admittedly, as the portion was small, the bits of bacon were equally minuscule with gristly, unrendered fat, and the bun was barely toasted and pretty stale. The “hollandaise” sauce (if you could call it that) was clearly bought from a packet (fine, okay, I understand that most places are not the Waldorf so are unlikely to make their own hollandaise in house these days, but at least don’t insult my intelligence by calling it hollandaise when it comes out looking radioactive and tastes like a bland can of Campbell’s soup from 1989). So at the earliest opportunity on a busy Sunday I made a complaint, having eaten precisely one of the buns and eggs (forgive me for being hungry while I’m solo parenting a child and hadn’t eaten anything all morning). The waitress who attended to me was very kind and accommodating. I simply asked if I could have something very basic in its stead like a sausage sandwich (my infant son had the sausages which looked great). I would have equally been happy with another alternative - a bit of cake (anything, to be quite honest with you). Then another waitress came back with my plate and asked me what the problem was because I had “eaten quite a lot” (bearing in mind the small portion size would indeed make it seem like I had eaten a lot since there was not a lot there to begin with). They proceeded to tell me that they were unable to give me an alternative as they were at this point no longer serving breakfast, and would not take it off my bill, but would offer me a “complimentary hot drink” which I did not want. I was told that I could email the manager with my complaint, but she would not come and speak to me since she was “too busy”. I told the member of wait staff that I would like a resolution before leaving the restaurant and so was told I had to go to the food hatch to speak to said manager. I proceeded to make my complaint to the manager, but what followed was not at all pretty. The manager called me a liar, telling me she “didn’t believe me” and showed no contrition; neither did she make any effort to make me feel any better about my bad experience, where I had been humiliatingly forced to leave the table and leave my infant son in the care of friends. The member of wait staff for some reason got the impression that I was complaining about bad wait service because I said that there had been no one in our vicinity to complain to and I couldn’t get anyone’s attention at an earlier opportunity, and so started chiming in and ganging up on me with the manager. Really not the most pleasant experience and really awful behaviour by them. I was impatiently dismissed and told to leave and then the manager made a theatrical display of telling me she would “cover my bill” (the bill was not “covered”, for information, as we were a large party, and the drink I had and the meal my son had was paid for). No doubt the manager will come on here with her guns blazing to once again call me a liar and gaslight me. I’m simply stunned at the way I was treated and wouldn’t return if the four horsemen of the apocalypse arrived and it was the only food establishment left standing. **Edit: for a full panorama of the total rudeness and gaslighting of these (my friends did not “apologise” for me), see the fully anticipated snarky response from the manager. Just nasty, nasty people.

I’m not going to bore you with the minutiae of my horrible experience at Penelope’s but suffice to say that it mirrors the experiences of many other customers on here. The customer service is non-existent and they cannot handle complaints. Food is average and overpriced. Spend your money at Ruxley where the food is consistently good and you don’t have to deal with these awful people.

Our first visit this morning and most definitely not our last. Had the loveliest breakfast served by the equally lovely Em. Great atmosphere and brilliant service.

Lovely lunch today, followed by a disaster! Thank you to Demi for getting me help when my car got stuck inbetween 2 railway sleepers in the car park. And thank you to the 3 good samaritans who helped reverse and lift my car back over the sleeper. Thank you also to the kind man (from Prestige Cars) who tried.to get it over the sleeper with his forklift without any luck. I got home safely and am very grateful. Linda

Gr8 food, Gr8 service Sarah and Denica 💯

Traveled from Australia great staff especially the girls Sarah and Denica, nice wholesome meals and solid drinks.

Fantastic little hiden gem. Food and service is outstanding and the portion sizes are well worth the cost. Sunday roast is huge, biggest Yorkshire puddings! Definitely worth another visit, the staff are so welcoming and nothing is too much trouble. Sarah, our waitress was absolutely phenomenal, gave us the feeling of being old friends which made the service even more special.

Penelope's is a hidden gem, the restaurant decor is outstanding and the food and service was of equal measure. The staff were very welcoming, friendly and helpful which creates a great atmosphere. Sarah, our waitress was phenomenal, nothing was too much trouble. The service was impeccable, fast and the food was delicious. The Sunday roast dinners are huge but equally the lunch menu can be adapted to suit dietary requirements, vegans and vegetarians. The size of the portions well worth the cost and the drinks menu was also varied, from milkshakes to cocktails and everything inbetween. I would definitely return to this venue in a heart beat.

New to us, Penelopes looked very nice. Food was ordered and my salad came without the prawns We made this known and eventually the cold , rubbery and inedible prawns arrived. Flagged this up and the waitress asked if I would like something else. I asked for some salmon to go on my salad and sent the prawns back. After half a.hour and a few enquiries it was evident that no salmon was going to arrive. I ate the salad and the supervisor came and said they would take the prawns off the bill but not the salad as I had eaten it. Also that their prawns were of the highest standard?No apology, just offered a complimentary drink but would not take the salad off the bill. Very shoddy customer service. No encouragement given to be returning customers. Such a shame, the other staff were very nice. One free coffee does not change the experience of 6 professional ladies who dine out often. The rest of the food was very good. Shame on you Penelope’s, it’s all about a good experience which we did not have. And I felt so disappointed I have had to spend time writing this sad review rather than praising the restaurant

First time visiting and will definitely be back. We had a great breakfast. Denica was welcoming and so helpful from the moment we stepped in. We had no idea how much the place has to offer, in terms of kids activities etc, so we will definitely be coming again.

First time visiting and will definitely be back. We had a great breakfast. Denica was welcoming and so helpful from the moment we stepped in. We had no idea how much the place has to offer, in terms of kids activities etc, so we will definitely be coming again.

Always a great time at Penelope’s. The food is decent and the staff are lovely. We was served by the lovely Em.

Always a great time at Penelope’s. The food is decent and the staff are lovely. We was served by the lovely Em.

Loved this place. Food amazing. Susie was a great host. Definitely will be back

Great food and atmosphere. Suzie was sensational!

Had a wonderful morning and catch up with my friend here, the service was so lovely we ended up staying for 3hrs!!! Great food, lovely drinks and amazing service from Sarah. Definitely recommend!!

Had my sisters 60th birthday here. It was amazing food was superb and staff worked tirelessly so the event went off without a hitch. I would recommend 100%

I booked the private room for my father’s wake after a neighbour suggested it to me. After booking and paying the deposit, sadly I lost my brother too. I called the manager Demi to rearrange the date so my father & brother had their funerals together. Demi was so wonderful, sympathetic and kind and immediately moved our booking to the new date. On the day, we arrived at the said time and everything was set up as requested and the buffet was kept in a temperature controlled room at the end of the function room. The food was beautiful and there was a lovely selection. Demi and all the staff were attentive and kind. I could not have asked for anything better. It was also great value. I would recommend Penelope’s to anyone. I can’t thank them enough for making such a hard day that bit easier. X

We hired out the ‘court yard’ area for private dining (25 people) for a 60th birthday dinner party. Both Demi & Mel were amazing in the lead up to our event, answering our many questions, accommodating our requests and ensuring our event run smoothly. On the day, the court yard looked amazing and the staff worked incredibly hard, providing great service and quality food. I would highly recommend Penelope’s for a private function. All of our guests commented on the venue itself and the amazing food. We will definitely all be back to dine at Penelope’s soon! Thank you to all the team for making it so special.

We hired out the ‘court yard’ area for private dining (25 people) for a 60th birthday dinner party. Both Demi & Mel were amazing in the lead up to our event, answering our many questions, accommodating our requests and ensuring our event run smoothly. On the day, the court yard looked amazing and the staff worked incredibly hard, providing great service and quality food. I would highly recommend Penelope’s for a private function. All of our guests commented on the venue itself and the amazing food. We will definitely all be back to dine at Penelope’s soon! Thank you to all the team for making it so special.

Stumbled on restaurant by mistake, went for farm shop that is a few items in one corner or restaurant. Decided to stay for lunch good value for money good food service slow music loud.

Brilliant food, lovely staff. My son was allowed to make his own Sundae because he ate all his veg, a really lovely personal touch. Poppy was amazing!

Absolutely love coming to Penelopes. The service firstly is absolutely fantastic! All of the staff are so friendly and there is nothing that is ever too much trouble. They can't do enough to make sure you are entirely satisfied. The restaurant is always clean and tidy with a very welcoming atmosphere and lovely decoration. Then there's the food. It doesn't get much fresher than this! Our food has always been served hot and fresh with beautiful presentation. There is an outside area for the kids to play on the bouncy castle and run around, with outdoor under cover seating, as well as benches. They are amazing with the kids here too! We really could not ask any more from here, keep up the amazing work 👏!

I came here end of July to see the Lavender fields--- alas they were over and thistly so I went for lunch inside, with air con, which was welcome though my table was directly by the door so everyone had to squeeze past me. I had the mini breakfast - quantity good and far from mini and it all tasted fine but my very average lemonade was pricy. They could have been much a more local farm produce oriented venue, perhaps with a salad and their own home cooked bean sauce? There is a shop but not a real farm shop and alas not even one lavender product on sale, Nothing very local. in fact the nearest produce seemed to be Clockhose rasberries from Maidstone. So my cycke ride to the edge of London was a bit of a "green belt" let down, I expected more of the feel of real countryside near London, and I paid London prices for very average Brit fare you might serve to kids for TV suppers.

This place has so much potential! The restaurant and food menus are really good but the chaotic service lets it down - when we were there we asked if we could see the manager as we wanted to give them some feedback (we had food items that were missing, coffee was badly made, table booking was messed up) but we were informed that there was no manager onsite to speak to. This was a very busy Sunday morning with nearly all tables full. The young teenagers that are working there are perfectly nice and polite but you can tell that they don't really have a clue about what they are doing! It's badly run. I have been three times now and each time I think it will be better but sadly not - I don't think I will be going back.

Overall very disappointed with this place the food wasn’t good I had the vegetarian roast which said it was a quorn roast but when it turned up it was a nut roast which I can’t eat nuts - they gave a lot of vegetables and a Yorkshire pudding - the gravy was a vegetable stock which didn’t taste great why they can’t make a brown veg gravy they charged me £20 for a couple of potatoes half a Yorkshire and a bit of cabbage - I won’t be going back

Seems I am not the only one who is very let down by yesterday’s England game tickets. It appears to be managed by very greedy people that have taken everyone’s money and catered to those who wanted to drink and party rather than ALL of their customers. I messaged Penelope’s before hand to check that it was a suitable environment for me as a heavily pregnant woman. From the photos and videos it appeared that it was a nice place with seating and child friendly. They said it was and promised I would get a seat if I purchased a ticket. I did and on arrival it was extremely overly busy and this was way before the game. The only seat I could have was a soaking wet chair absolutely miles from the screen so couldn’t see at all. The queue for the bar was so big, there was no food either. Went inside to eat and was given the option of an extremely limited menu. Went to the toilets which were full of drunk girls and boys, and at the bar had about 15 people manage to get infront of me and after 20 minutes trying, we left. Messaged to complain and my message was read and ignored. From the reviews today it’s clear I’m not the only one who was treated this way. This venue is great to go hand in hand with that party scene while the football is on or even in the summer but you have other customers to think about and it seems you’ve already let ALOT of them down. If you were honest when I asked it would have been fine, it clearly was not a safe environment for someone heavily pregnant and a lot of places aren’t which is why I checked, but for the sake of £35, please don’t trick people. I didn’t want to be pushed and shoved around and I certainly don’t want to be ignored so I would like someone to respond and refund me !

Went as a family/friends group for the England game, obviously the fact that a bouncy castle was there we assumed it would be aimed at families as well as groups of friends, well I was quite shocked at the set up and the lack of staff and the bouncy castle was Set back so any parents watching kids would be away from the atmosphere, drinks was a joke at £7 a pop and was the slowest service ever, totally understaffed for such a big event which was more like a mini festival aimed at youngsters only, I feel the company has put greed before putting on a good event, I for one would not be attending again was a total rip off. Should have also had a separate bar for the non drinkers and people with kids as waiting 40 plus minutes while a group of lad are getting 4 beers a time to save lining up again, my brother inlaw came home with 7 drink tokens as was too long to wait plus it was nowhere near suitable for kids. My advice do better and mess greed.

I was working for a few months and one of the worst experiences I had was the boss did not pay when it was due, they took 10.15 hours from the workers and to this day they continue to do what they give you as tips is hardly anything, I have never been in a place like this boss unprofessional….

Just love this place really does have it all, great food all local produce, staff are all lovely and set back from any hustle and bustle in the most stunning settings can’t recommend enough! Real hidden Gem 💎

Popped in for a coffee and bottle of water, my only complaint is the 12.5% discretionary service charge that was automatically added to the bill and typed into the card reader without being asked. Makes a £3.50 coffee almost £4.

Made my daughter's birthday extra special. Warm and friendly staff and a really warm and friendly manager. Kindly offered us a box to take the pizza which we couldn't finish. Amazing service 👏🏾 🙌🏾

After reading the reviews i was somewhat sceptical, but then people are very quick to complain, but forget to comment on the great things. The food was amazing, portion sizes were great and pricing was good value for money. The service was great from start to finish, very attentive. The coffee was to die for. Perfectly made. We would certainly visit again, give it a try you wont be disappointed. Not to mention that the new owners have only had the place since February, nice to see a local business thriving.

Stop deleting my reviews. If you have children especially do not eat here. The staff are all on drugs in and out of the workplace they have lock ins after hours. Where recently sexual relations were happening within the work place and a chef and a waitress stayed over night and went straight back to work in the morning after everything the night before without even cleaning. Not hygienic at all. I have proof of everything. And have sent the proof to who it needs to go to, the place needs shutting down, DEMI also has made threats to tie up and get someone kidnapped which I also have voicenote evidence of. Police will be made aware also. You can keep deleting my reviews but your shop and you people as a whole are disgusting and should be ashamed of yourselfs. Do not go here. Dirty people.

Booked a table for breakfast requesting table outside as we would have two dogs with us. No indication that this would be a problem. Turned up to find out the venue does not have a license to serve food outside… drinks only. This is not a step up from Kelsey’s - it actually offers less to locals. Shame really.

The food was nice and so is the decor but the service was very poor. Drinks took 20 minutes to come, without an apology for the wait. The bill also took 10 minutes to come. This is all very disappointing given that it was not that busy and the bill includes a 12.5% service charge.

This place looks amazing however it needs some improvement in relation to service. Our table felt very crammed in and my husband kept having to be interrupted to move his chair in to let people come in and out the back door to the patio area. It took a while for us to be asked what drink we wanted and even longer for them to arrive. Staff seemed to keep huddling and talking but no drinks arrived for a while. On ordering food we were advised what we wanted they had sold out of, not sure why we weren't informed of this when we were seated. Food was nice roast was large but all food arrived barely warm. Throughout our meal we wasn't asked if we needed another drink and no staff were easy to get hold of. Ordered warm waffle which was stone cold. Not sure the £100+ was worth it

I'm glad I came here. This was recommended to me, so I thought I'll try it out to see what all the fuss was about. It didn't disappoint. First thing I noticed was how big the outside area was, for those of you with young children you are in the right place,it had a bouncy castle outside and I believe a Disney/frozen character was walking around talking with the children. There are plenty of tables outside and in. We booked a table for 12.30 it was really busy. I ordered the spinach and cheese omlette, which came with salad, Hash Browns, and a toasted muffin. This was really nice and could not fault it. I ordered the build your own waffles for dessert. Must mention there are plenty of parking spaces available. Would definitely come here again. If you don't drive or live nearby I'm not sure where the nearest station/bus stop would be.

Service was appalling, waited an hour to be seated and then waited over an hour for our food. We had to ask 3 waiters to order our food when they should be coming over. It’s an absolute joke and then they add a 12.5% service charge. Would not recommend

Went there with my family recommended by friends Amazing experience 10/10 would recommend this place to anyone!

Lovely little restaurant great service and staff!

We just moved to the area so this has been a gem of a find! It's our second time back this week. Great food, excellent service bu Dennica who took care in understanding our halal dietary requirements! The build ice cream was a treat for my lil one to get behind the counter and put his toppings on. Will be our regular for sure!

First time for me & loved it. Great atmosphere, delicious food & cocktails. Service was fab, especially our waitress, Denika. Would definitely come again.

Great place, very family friendly