Penelope's Restaurant in Bexley

Excellent service and very attentive - helpful

We've been coming here for a few months now and never been disappointed. Food and service is always exemplary. Today they went above and beyond getting is our food before the kitchen opened. Suzie and her staff are amazing. Can't recommend highly enough. Food and drinks top notch. Go and check it our.

Had such a lovely evening !! Suzie was honestly great love her !!!

Great hostess great venue beautiful restaurant and very vibrant ❤️❤️well done Penelope’s well done Suzy and team. Singer Roxy great music ❤️❤️

We attended a brunch here a few weeks back (which we pre paid for in full) to arrive and find that we had not been considered for in the seating arrangement. They quickly got a table together for us but it was shuffled onto the side where the food was coming out so plates were coming out over our heads the whole time. It was also behind the entertainment so we missed 90% of what was happening (my seat actually had its back to the show so I was staring at the pizza oven the entire time). What we did see of the entertainment was good, however we did want to just mention to management that we weren’t entirely happy considering we couldn’t see the majority of the show and we were plonked on the edge right in the way of people going to the toilet and food coming out to which we were told ‘what are you complaining about, we squeeze you in didn’t we?!’ - we were shocked considering we had pre paid for everything. Very disappointing responses, no accountability from management and we won’t be returning on this basis.

Had an amazing evening at Penelope’s Restaurant and Farm Shop with family. The service was fantastic – the manager was so welcoming and attentive. We chose from the set menu and the food was absolutely delicious and great value. Loved the live music, and the staff really got everyone involved. Such a warm, friendly atmosphere – can’t wait to go back!

Good staff setting all amazing highly recommended!

Amazing atmosphere really made to feel welcome will be returning

Service was extremely poor. Staff were swearing audibly, the lady at the till told off the guys making pizza, but she also proceeded to swear for the restaurant to hear. Good quality was shocking and just about edible, due to the stone bake oven, no other food was available at all. Only thing redeeming them was the guy at the bar was wick to serve us drinks. There guy serving us our food didn’t even bother to approach us.

Came here on bank holiday Sunday for my birthday and was disappointed to say the least. Specifically requested to sit outside, however was told there was a private function which we were not told about, if we had been told I would have chose a place nearer as it was a 45 min drive from us. No apology from staff about this either. Food was ok, not anything to write home about. Service was slow and staff were young, moody and would rather have a chinwag amongst themselves. Was sat right next to the window where there was a dj outside which was very loud and felt like we were banished inside while people were having fun outside 🤣 aside from this the cocktails were very nice, I must say.

FAMILY FUN DAY AT THE RESTAURANT. KIDS LOVED THE BOUNCY CASTLES. REALLY GOOD ATMOSPHERE SITTING OUTSIDE TO EAT. GOOD MUSIC. GREAT STAFF. GREAT DRINKS WILL BE BACK VERY SOON

Lovely setting, brilliant service and food was delicious. With the sunshine it felt like we was on holiday!

Pick a lane. How can you be family focused like you claim to be but then choose to hold brunches each week with drunks and druggies. People taking drugs in the mixed toilets that children also use and drug drops outside the venue does not scream family focused to me! EDIT: rather than acknowledge/ deny what I’ve said which is quite serious especially with children present they respond with a standard response to feedback! If your staff cannot keep the venue safe for all then maybe the licensee needs to be pinged by the local authority…

Came here on Sunday morning at 11.30am with my family and, on arrival, the venue was nice and the drinks orders were made quickly and came out in good time. That's the only positive feedback I have of this place. We ordered our food at around 11.45 - 4 English breakfasts (a couple with small changes), a MINI breakfast (for a child), an American breakfast (pancakes and bacon) and a Penelope's breakfast for myself, which I asked for with no avocado (I'm intolerant) and well-done scrambled egg. The food took OVER AN HOUR to arrive. We flagged down at least 3 members of staff, who looked confused and said they'd check but then never came back to update us. I even flagged down a manager who said we were next in line in the kitchen (we had seen so much food go to the outdoor tables by this point - who arrived after we did - but everyone inside seemed to have no food in front of them). When the first lot of food did arrive, there was avocado on my plate, which I flagged, and it was taken back. When the English breakfasts came, one didn't have any toast at all, and the mini breakfast had more sausages and bacon than the adults ones did. Some of the food was already cold too. When my meal was brought back over, the scrambled egg was wet when I asked for well-done and there were no vine tomatoes like it said on the menu. Everyone else's meals had MEASLY portions of toast and no butter. We asked for ketchup and the server brought over one tiny pot to share between 8 people. At this point, everyone else had their food apart from one of the children and the servers didn't seem concerned that a child was without a plate. We raised this and the server seemed confused, like there wasn't a problem. He went away and, surprise surprise, didn't return. We later saw a different server walk outside with a plate, then back inside and we asked what meal it was - turns out to be our missing one. Absolutely flabbergasting how the team there have absolutely no logic or common sense, or no idea where tables are or how to work in hospitality. No one came over to check if we were okay or if we wanted more drinks. No one apologised for the atrocious service, or offered to take items off the menu even though they were wrong and we waited a ridiculous amount of time for. This place really needs to invest in training their staff and assigning areas to look after, so they're not just walking all over the place aimlessly like they have no idea what's going on. I've never had an experience like this before and unfortunately means I won't be returning, and would urge other people not to bother unless you're having light bites and drinks.

Sausage lovely , breakfast overall good . Young staff a little inexperienced & lacking confidence , maybe with more training could be better . Place looks great & look forward to trying events . Some tweaks needed but will def return as nice surprise walkable . Great background music

First time here with family. Staff went out of the way to help with elderly guests and kids . Food was great all 31 guests commented how nice food was . Fast service . Food piping hot . Kids went off playing in area with bouncy castle. Love it . Great big thank you to all staff

Beautiful place, food lovely and such good value. Service also excellent, so friendly and didn't rush you at all. Will definitely go there again and will recommend it to all my family and friends.

Expensive for no reason, yes the place may look nice but it is constantly over booked and crowded the food was cold and the pizza had mouldy cheese on it, the other meal beating a roast was also stone cold with the beef not even being cooked properly resulting in it being completely left and wasted, had to send back part of the food and left the other half as it was too bad to even eat. Everything is completely covered in oil for no reason ruining any taste the food might have had (not much). We was sat on a broken table in the back dark room being left waiting longer and once our plates were taken we was told to leave the restaurant straight away in a rude way by a lady cleaning up the tables. Overall a waste of time and money I would not even bother trying to book or come and sit to have food you will be leaving disappointed and regretting your choices, if you want a roast drive 5 mins to Bexleyheath Toby they won’t steal your money and at least your foods cooked and hot .

Food ok, prices ok, staff.....hmmmm. Distinct lack of staff, and those there were unmotivated. All in all I'd rather go to Enzo's, only 5 minutes away.

This was my second visit today for breakfast. My first visit was WOW! Fantastic food, service etc - helped by being a beautiful morning admittedly. After reading reviews etc was a bit dubious on visiting for second time, all mainly pointing out on poor service as they are just so busy, however, decided to visit again. Am pleased to say today was just as good as my first visit. Did book a 10am table as it was in holidays. Food lovely and surroundings are just lovely. Well done guys!

Tasty food including pizza & soup but salty Asian noodles served by staff in a busy & clean environment with lovely surroundings. However customers must check their detailed bills as overcharging seems to be a factor which customers must become aware of & not end up paying for strangers!

I came into today and the manager arf was phenomenal, but not as phenomenal as her sense of fashion 😍😍 Will definitely be back…

Absolutely shocking.. came here today for a Mother’s Day dinner with my mum, nan and daughter. Pretty busy all tables were full, nice atmosphere seated quickly and friendly staff so we thought this was going to be a nice experience. We had received a text the Thursday prior to arrival asking to confirm what we wanted for a 3 course meal so that they were prepared the message specifically stated ‘This process is tho ensure you have the best experience on the day as possible with no delays and making it extra special for mum’ it was far from special. We are not a family that complains ever but today was just unacceptable. Was offered a free drink of Prosecco which we thought was nice as we sat down. Then we waited and for a while asking if we could order drinks and my daughter’s meal as she was ordering from the kids menu. They said what do you want to drink and I said well can I have a menu to look at and they gave the menu, took kids order which they said sorry we don’t have the sides on the menu only chips I said ok no problem then service walked off. Took ages to come back and take drink order. We then waited around 20 minutes for the starter to come out, we received 2 only to be told that they needed to be taken away as they were someone else’s starters. Then waited again for starters. Starters weren’t great, looked as though they had been sitting around for ages before serving. Our plates from starters were just left on the table. We then waited over an hour and we called someone over and said excuse me when are we likely to receive our mains. My 3 year old was getting extremely irritable by this point. They didn’t really know what to say. I said can you at least take out plates away please which they did. Waited another 5/10 minutes and one dinner came out. Then another dinner came out which was supposed to be steak, chips, mushrooms and cherry tomatoes with a pot of peppercorn sauce on the side. I am actually allergic to pepper so I asked for no peppercorn. The steak was covered in peppercorn sauce, I asked where the chips mushrooms and tomatoes were as it was served with green beans and carrots and the girl said ‘erm, I’ll be honest I don’t know I think we’ve run out’ I said ok well I’m allergic to the sauce so I need to have a new steak please. They brought it back out moments later it was the same steak that had been washed and was freezing cold. I refused it. Whilst we sat waiting to complain the manager was having to go from table to table taking complaints. I over heard the table next to us saying I’m sorry but I have a long list of complaints to tell you. They got up and left without paying. The table next to them refused all their dinners and said we’re not paying. The table behind us a couple with 2 children said they didn’t receive their mains and deserts (they had been there longer than us). So many people walked out complaining and not paying. We said don’t bother about the deserts we need to leave as we are hungry and need to get food elsewhere we had been there 2 hours by this point. The manager took all the food off the bill, we paid for drinks and left. Safe to say we will not be returning and we are so disappointed that our Mother’s Day meal was completely ruined. Pictures of the steak they served (completely untouched) compared to what they claim to serve.

Terrible. We booked a table here for Mothers Da, we arrived o time to be told our table wasn’t ready. We waited for 25mins for a table, was left standing at the front door, not once did anyone offer us a table outside so we could get a drink while we waited. A table eventually became available and we were told no we couldn’t have that table as it was already booked. So who was sitting at the table we booked?? Needless to say we left. Will be visiting Penelope’s again, it seems they value the dollar more than good customer service!!!

Gf DF Brownie is excellant. Nicely finished off my delicious lunch

Really nice place and a very large outdoor area. Food was tasty and staff were friendly. Would be nice to sit outside in the summer.

Went to Penelope’s for lunch. The food was unreal and the service was great. We were served Surya and he was so friendly.

Lovely breakfast and service was great!

Great brunch after doing a Local Parkrun. Quick service, free Parking, nice outdoor area.

Just had a baby brunch here in the private room which is tastefully decorated with fairy lights. Such a lovely space for a small gathering and the food was lovely. Service was great and the staff were very attentive would highly recommend this place and will definitely be back.

Had my daughter’s 10th birthday in the private room at Penelope’s and it was absolutely fabulous. All of the team went above and beyond to ensure it all went smoothly and that everyone was happy, nothing was too much! I would highly recommend it, great food & drink, service, people and space! Thank you so much again

The food was really good and a wide variety of choices available! We might have been unlucky but the service on our visit was incredibly slow, it felt like they needed an extra pair of hands.

I have visited Penelope’s for breakfast. (Few times) , lunch (few times) and twice over the Christmas period and today for Sunday roast. We also had my sister’s 50th birthday drinks in their function room. Mel & Demi were fantastic dealing with Oz and myself in helping organise it. The food on all of my visits has been fantastic. Today the roast was tasty, like homemade. You do have to wait a while for drinks etc - they are busy, and the staff work so hard. The portion sizes are good too. I really like it here, and think it’s great to support a local business. Can’t wait to sit outside. We will definitely be returning! Samantha x

Booked a table for brunch at 11am on a Saturday. Got a friendly welcome and shown to our table. The restaurant seemed busy. Got drinks quickly but waited 45 minutes for our food to arrive! No one came to apologise or explain why there was such a delay. We noticed that for about 20 minutes no food was being delivered to any other tables, most strange! Food is good, but might be wary going again due to how long we had to wait.

Attended around 10am on a Saturday morning for breakfast. I do advise to book as it’s busy with the post park run crowd. Friendly service, staff seem very busy, took a while to order, food was delivered quickly, nice and hot, very generous portions. Took a long while to get the bill after asking a couple of times, but we were in no rush, advise you to have a leisurely visit. Would definitely return.

Friendly staff, live music and delicious food. Definitely recommend!

Food was extremely tasty, staff were pleasant & I’ll definitely be coming back.

What a gem, a lovely place and food is great. Only negative, its 100% not a farm shop.

What a vibe! We had Sunday roast which was very tasty and extremely big portions. The cocktails and desserts was also very yummy! And the price was very reasonable. Very well organised and loved the garden area.

Really nice hidden gem. Lovely on a sunny day. A great Caesar salad and pizzas

Never before have I enjoyed cauliflower soup with such satisfaction. The consistency and texture was just heavenly. With delightful new pictures on the wall and quality table toys for the little children this tea shop gets better and better.

I love this farm and restaurant. Its very family friendly. Its soft play, meadows and park nearby are great for our daughter. They have great events for kids and family. Its restaurant is great - diversed menu, amazing customer service and lovely space (indoor and outdoor). It's good to feel welcomed as a client. Absolutely perfect. My only regret is not having found it earlier.

Em was an absolutely fantastic host. He made us feel calm, welcome and made us feel special. We will definitely be back again!

We just celebrated my mum's 80th Birthday with an afternoon tea at Penelope's with friends and family and it was wonderful. Booking was easy and the personal service from the events organiser on email was great. We had the lovely ante room and the staff had decorated the table beautifully. We were assigned a wonderful host who from the minute we entered was attentive and professional. She really made the event special - nothing was too much trouble. Food was delicious (delicate sandwiches and the cakes were out of this world) and presentation was stunning. Thank you to our lovely host and the team at Penelope's who looked after us so well and made this a memorable occasion. Highly recommend for a special occasion.

Enjoy our flat whites. Suriya was very helpful bringing me pear and apple for my salad - thank you!

Had a wonderful valentines meal at penelope, just moved to the area and thought to give it a try, great atmosphere, friendly staff, Devine food, the waiter em looked after us very well and was a lovely experience all round, would highly recommend

Brilliant night service amazing 🤩 Great

Great atmosphere with the Jazz in the background. Cocktails were great and the food was too. Few teething problems with service as expected with an up and comer but other than that a great night, highly recommend.

I had the pleasure of having my baby shower here and I can assure you it did not disappoint. The staff are great, so helpful , the food is delicious. There’s parking on sight and the venue itself is lovely. We also enjoy coming here on a regular day for some food. Thank you to all the team !

Lovely family meal great atmosphere lovely food and great location

The perfect place for a local day out in the sun. They have recently redeveloped the restaurant to attract customers and it really shows. The venue comes with a fantastic new menu (with freshly made authentic pizza), a host of cocktails, live music, outdoor seating, dog-friendly and ice cream parlour

Love this place, especially in the summer. Food is lovely and well priced. Unfortunately you can’t sit outside and eat anymore but definitely worth a visit!

Excellent venue . Great food and fantastic service. Definitely coming back . Really enjoyed our lunch thanks to Mario and Suzy

Lovely staff tasty food nice and clean

Food was ok not the best for what we paid. They ran out of Yorkshire puddings too, food wasn’t hot enough. The food took ages to come, I had to ask for our starters after waiting over 30mins. The restaurant was freezing. We was sat bang in the middle of other tables surrounded by children. Didn’t feel like a restaurant atmosphere felt more of a soft play atmosphere

Overpriced £75 for breakfast and a drink for 4 people. Advertised special offer for between 830 and 10 only applies if you finish by 10 not for bookings between those hours. Food just not worth that sort of money nor was service.

Waiter extremely friendly. Went for set menu but as there was no fudge cake we were offered to pick something from the main menu using the same deal (as we stated we would buy pudding separate from the set menu). Unfortunately ran out of time so didn't get time for pudding but will be back to try pancakes and waffles!! Food was a decent size portion nicely presented. Will definitely go back.

I have to say I can’t recommend this place enough . I had lunch with 2 friends ( and a baby ) the food was delicious and the atmosphere was warm and inviting. Will definitely be coming back . The man that looked after us was called EM I think . He couldn’t do enough for us . Highly recommend this place

What a lovely place. Came with a group of friends on Sunday and couldn’t fault the place. Staff were amazing…roast dinner was good & puddings wow. Give it a go you won’t be disappointed

We visited on 21st December as a group of 6, one of our party was unfortunately not very well so couldn't attend so we lost our deposit for that person (which is absolutely expected) we commented on how dark it was we actually couldn't look at the drink menu or see our food but the manager told us to basically deal with it, we asked for a candle which we were given. food was good but unfortunately the waiter dropped dirty cutlery on me and then spilt a cocktail on my phone. He apologised and we continued with our night. We paid the bill not realising (as we couldn't see) the extortionate service charge that is added anyway...we had also been charged for our friend who couldn't make it's meal, therefore we paid too much service charge too. I emailed that evening and the next day several times, my emails were all ignored. After several attempts by my mum to who rang multiple times and commented on Facebook posts she left a Google review and finally someone reached out to her. Still to this day we don't have a refund. Thats a month. I went in to the restaurant to chase today. I was told It would be in by the end of today...again NO REFUND. The staff were apologetic and assured me I'll get my money back..it should not take a month of chasing and me going out of my way to try and get our money back. This needs to be in my mum's account to the bank details stated on the email by tomorrow or I'll be visiting in restaurant again.

We visited on 21st December as a group of 6, one of our party was unfortunately not very well so couldn't attend so we lost our deposit for that person (which is absolutely expected) we commented on how dark it was we actually couldn't look at the drink menu or see our food but the manager told us to basically deal with it, we asked for a candle which we were given. food was good but unfortunately the waiter dropped dirty cutlery on me and then spilt a cocktail on my phone. He apologised and we continued with our night. We paid the bill not realising (as we couldn't see) the extortionate service charge that is added anyway...we had also been charged for our friend who couldn't make it's meal, therefore we paid too much service charge too. I emailed that evening and the next day several times, my emails were all ignored. After several attempts by my mum to who rang multiple times and commented on Facebook posts she left a Google review and finally someone reached out to her. Still to this day we don't have a refund. Thats a month. I went in to the restaurant to chase today. I was told It would be in by the end of today...again NO REFUND. The staff were apologetic and assured me I'll get my money back..it should not take a month of chasing and me going out of my way to try and get our money back. This needs to be in my mum's account to the bank details stated on the email by tomorrow or I'll be visiting in restaurant again.

What an amazing restaurant!! Food out of this world ✅ Great survice ✅ Good value for money ✅ Amazing tasting pizza✅. Waiting time was the only reason why I went down a star, had to wait half an hour for food.

Booked for a ladies 3 course set menu meal. Paid £20 each deposit. Unfortunately one on the group couldn't make it. When we informed them they said well you will lose your deposit. We said that's fine as had expected that might be the case although other restaurants have taken it off bill if majority of the party arrive. We were led to a very dark table. The last said is very dark over here but I'm sure you can deal with it. There was a rechargeable light in the take that kept going out. We were given another that did the same and had to ask for a candle. The food was nice. The server dropped cutlery over my daughter then spilled a drink over her arm and phone. The bill wasn't itemised just had a total under food. The drinks were very expensive. They had added a 12.5% service charge that we went told about it asked if we wanted it removed. The music was entertaining but so loud we couldn't hear eachother speak. When we worked out the food total as send expensive we could see that they had kept the £20 deposit but also charged us for the 3 course meal plus service charge that we didn't have. I called and someone said no manager was there they took my number and said would return my van that day. No one called. I have not been able to get through on phone since. I have left messages. I have sent emails and contacted on division media and have not been replied to. I want a refund for being overcharged. Not sure if others have been overcharged and not noticed?! Very disappointed with our experience here

We visited as a party of 6 for lunch. As others have observed the atmosphere and comfort is really great music might have been a tad too loud, difficult for older people to hear conversation or the lovely waiting staff. The service is somewhat slow and sadly all our meals were cold. This place could be really outstanding.

I booked a table online weeks ago for my family to meet for the anniversary of my daughter’s passing. Her name is Penelope and this is why I picked this restaurant however, I received a phone call on the day to say that they needed the table back 1 hour after we would be seated because they had a private event. I called the restaurant whilst already on the way there to express how disappointed I was and shared the reasoning for the booking, they said that we could have the table an extra 30 minuets however, the damage was already done I was already really upset and I didn’t want to feel like we were in the way. They also read my note incorrectly and said it was great we wouldn’t be eating (strange comment) the note on the booking actually informed them the child on the booking would not be eating. I would like to make it clear that I am not complaining that they intentionally ruined the anniversary because they wouldn’t have know however, I want to highlight that lack of customer service and organisation can really impact customers. An already difficult day was made worse. I don’t understand why you wouldn’t know about a private event in advance and plan for it accordingly instead of letting people down last minute.

Some staff were friendly but thought the waitress we had was literally throwing the menus in front of us as well as the food and drink. Not happy all toilets are men and women. It made my elderly mum uncomfortable going in the loos and men in the same space.

It's NOT a farmhouse anymore just another cafe. It used to be a great farm shop selling all local FARM produce now it's a couple of shelves in the corner. I went in for some pickling onions, FORGET IT. Walked in and walked straight back out again ........

After initially giving Penelope’s glowing reports when it first opened, sad to say it has really gone downhill. Cinnamon brioche was burnt, tasted of egg and as though it had been fried in a pan that had been used to cook meat. It was oozing oil. It was replaced with pancakes that were just average. The smoked salmon breakfast had smashed avocado that was bizarrely covered in oil, and the spinach was just a slimy wet mush. However, on arrival, had specifically checked with staff that the kitchen did not use anything that contained rapeseed oil due to severe Intolerance. Unfortunately, was extremely unwell after eating the breakfast. Unable to reach the restaurant by phone and politely emailed to express concern – the email has been ignored.

We came for the Dinner with Santa experience, and it definitely didn’t disappoint! The service, food, attention to detail was all perfect! Much better than a lot of other Santa experiences we have been to in the past! Thank you to everyone at Penelope’s for making the event one to remember x

After initially giving Penelope’s glowing reports when it first opened, sad to say it has really gone downhill. Cinnamon brioche was burnt, tasted of egg and as though it had been fried in a pan that had been used to cook meat. It was oozing oil. It was replaced with pancakes that were just average. The smoked salmon breakfast had smashed avocado that was bizarrely covered in oil, and the spinach was just a slimy wet mush. However, on arrival, had specifically checked with staff that the kitchen did not use anything that contained rapeseed oil due to severe Intolerance. Unfortunately, was extremely unwell after eating the breakfast. Unable to reach the restaurant by phone and politely emailed to express concern – the email has been ignored.

Went for an Xmas do and the food and entertainment wasn't too bad, but £77 for a round of 5 drinks was very excessive and either I paid for drinks I want aware of or I can't afford to come back.

Great place for family with a warm welcoming atmosphere

What a brilliant fun time we had - but that is only due to our fab friendship and NOTHING to do with the venue, the staff, the food or the drinks at this awful place. We had to wait outside in the cold as we were not allowed inside until 4pm, despite asking as we were cold. The cocktails were barely more than an awful combination of fruit juices. The food was cold and inedible One of our party had to wait over 15 minutes for their food - we had all nearly finished picking at ours by the time it arrived - after asking numerous times. The bottle of prosecco ran out every time the waitress got to our table When we were dancing, our table was cleared and our drinks at £12 a go were cleared away. On top of all of this, neither the food nor the 'cocktails' nor the price of the brunch were as advertised on the website. If I could give it zero stars, I would. What a overpriced shambles - AVOID AVOID AVOID

Wow! What an experience today at Penelope’s for their Santas Grotto Experience. Everything was absolutely perfect, from the Christmas Dinner to the Magic with the Elves and Santa. Highly recommend. Such a lovely friendly family vibe. We thoroughly enjoyed it. Thanks Again Penelope’s 🎅🏻🫶🏻

Went for Sunday lunch. Great menu and amazing friendly staff. Will be back.

Such a lovely lunch in Penelope’s today. We took our toddlers after soft play and Suzie couldn’t have been more accommodating! We had a great spot in the restaurant to sit and enjoy our meal and for the kids to enjoy the space around too. The food and service were fantastic! Look forward to visiting again soon.

We absolutely loved coming to Penelope’s! Susie couldn’t have been anymore attentive or fabulous, making our experience with the kids so enjoyable! Nothing was too much, she went above and beyond! We will definitely be back!!. Food was so delicious and the restaurant is beautiful!!

Food was really nice and fresh. We came out as a family with another family and we all had a really nice time. Service was fantastic Will definitely be back

Thought we'd give the place a second try. It was awful. I've added email I sent. Not even responded!

Love it here! Had a great breakfast… loved Suzy who served us. Can’t wait to come back.

Em the waitress was lovely he kept a great vibe and the food was amazing xxx

We dined at Penelope’s, and it was an exceptional experience from start to finish. From the moment we walked in, the staff went above and beyond to make us feel welcome. Our server, EM, truly elevated our experience. He was attentive, knowledgeable, and had a fantastic sense of timing, always checking in at just the right moments without being intrusive. Demi, the manager, was also fantastic—her warm, professional presence ensured everything ran smoothly, and she took the time to check in on each table, making everyone feel valued. The food was simply outstanding! Each dish was beautifully presented and packed with flavor, and even the kids’ food was amazing. The options for children were both fun and nutritious, and our little ones loved every bite. You could taste the quality and freshness in every dish, from appetizers to desserts. Overall, Penelope’s impressed us with their commitment to excellence, both in service and cuisine. We left looking forward to our next visit and can’t recommend it highly enough. If you’re looking for a place that delivers on all fronts, Penelope’s is the spot!

Noisy, host was a bit abrupt, coffee not brilliant and over priced, don’t appreciate a service charge in a cafe either

I’ve come here previously and completely enjoyed everything…from the food to the service was perfect. However I’ve come today for a birthday brunch with my family who have traveled far to see me and from the get go has be awful and wouldn’t put anyone through that on a special day. The service certainly needs to be sorted asap, we’ve been pushed into the corner watching other tables been served before us despite being sat here for an hour before. To then wait for food to come out that’s tasteless and dry. Unfortunately this place has potential to be great but from what I can see is a sinking ship

Great service! Suzie was amazing at accommodating us without a reservation… Thank you! We will be back :)

Sarah was amazing! Very attentive! We will be back again!

A very cute, quintessential country venue. Warmly welcomed at the door and promptly greeted by our waitperson. Our drinks did take a little while to get to us, but that is to be expected when it’s busy. Our food (breakfast) was amazing. Tasty and beautifully presented on the plate. Yum! There is a selection of giftware in the shop. Definitely a place to meet family and friends 😊

Really great food and lovely location. I had the Penelope's breakfast and it was delicious and the service was polite and welcoming.

In the interest of fairness I’d like to say that some people in my party had some nice food served up to them which looked fresh and also well cooked. However, my customer service experience at Penelope’s was absolutely dire and alone would prevent me from going back or even recommending it to my worst enemy. To my great regret, I ordered their eggs Benedict. An appalling choice on my part, admittedly, as the portion was small, the bits of bacon were equally minuscule with gristly, unrendered fat, and the bun was barely toasted and pretty stale. The “hollandaise” sauce (if you could call it that) was clearly bought from a packet (fine, okay, I understand that most places are not the Waldorf so are unlikely to make their own hollandaise in house these days, but at least don’t insult my intelligence by calling it hollandaise when it comes out looking radioactive and tastes like a bland can of Campbell’s soup from 1989). So at the earliest opportunity on a busy Sunday I made a complaint, having eaten precisely one of the buns and eggs (forgive me for being hungry while I’m solo parenting a child and hadn’t eaten anything all morning). The waitress who attended to me was very kind and accommodating. I simply asked if I could have something very basic in its stead like a sausage sandwich (my infant son had the sausages which looked great). I would have equally been happy with another alternative - a bit of cake (anything, to be quite honest with you). Then another waitress came back with my plate and asked me what the problem was because I had “eaten quite a lot” (bearing in mind the small portion size would indeed make it seem like I had eaten a lot since there was not a lot there to begin with). They proceeded to tell me that they were unable to give me an alternative as they were at this point no longer serving breakfast, and would not take it off my bill, but would offer me a “complimentary hot drink” which I did not want. I was told that I could email the manager with my complaint, but she would not come and speak to me since she was “too busy”. I told the member of wait staff that I would like a resolution before leaving the restaurant and so was told I had to go to the food hatch to speak to said manager. I proceeded to make my complaint to the manager, but what followed was not at all pretty. The manager called me a liar, telling me she “didn’t believe me” and showed no contrition; neither did she make any effort to make me feel any better about my bad experience, where I had been humiliatingly forced to leave the table and leave my infant son in the care of friends. The member of wait staff for some reason got the impression that I was complaining about bad wait service because I said that there had been no one in our vicinity to complain to and I couldn’t get anyone’s attention at an earlier opportunity, and so started chiming in and ganging up on me with the manager. Really not the most pleasant experience and really awful behaviour by them. I was impatiently dismissed and told to leave and then the manager made a theatrical display of telling me she would “cover my bill” (the bill was not “covered”, for information, as we were a large party, and the drink I had and the meal my son had was paid for). No doubt the manager will come on here with her guns blazing to once again call me a liar and gaslight me. I’m simply stunned at the way I was treated and wouldn’t return if the four horsemen of the apocalypse arrived and it was the only food establishment left standing. **Edit: for a full panorama of the total rudeness and gaslighting of these (my friends did not “apologise” for me), see the fully anticipated snarky response from the manager. Just nasty, nasty people.

I’m not going to bore you with the minutiae of my horrible experience at Penelope’s but suffice to say that it mirrors the experiences of many other customers on here. The customer service is non-existent and they cannot handle complaints. Food is average and overpriced. Spend your money at Ruxley where the food is consistently good and you don’t have to deal with these awful people.

Our first visit this morning and most definitely not our last. Had the loveliest breakfast served by the equally lovely Em. Great atmosphere and brilliant service.

Lovely lunch today, followed by a disaster! Thank you to Demi for getting me help when my car got stuck inbetween 2 railway sleepers in the car park. And thank you to the 3 good samaritans who helped reverse and lift my car back over the sleeper. Thank you also to the kind man (from Prestige Cars) who tried.to get it over the sleeper with his forklift without any luck. I got home safely and am very grateful. Linda

Gr8 food, Gr8 service Sarah and Denica 💯

Traveled from Australia great staff especially the girls Sarah and Denica, nice wholesome meals and solid drinks.

Penelope's is a hidden gem, the restaurant decor is outstanding and the food and service was of equal measure. The staff were very welcoming, friendly and helpful which creates a great atmosphere. Sarah, our waitress was phenomenal, nothing was too much trouble. The service was impeccable, fast and the food was delicious. The Sunday roast dinners are huge but equally the lunch menu can be adapted to suit dietary requirements, vegans and vegetarians. The size of the portions well worth the cost and the drinks menu was also varied, from milkshakes to cocktails and everything inbetween. I would definitely return to this venue in a heart beat.

Fantastic little hiden gem. Food and service is outstanding and the portion sizes are well worth the cost. Sunday roast is huge, biggest Yorkshire puddings! Definitely worth another visit, the staff are so welcoming and nothing is too much trouble. Sarah, our waitress was absolutely phenomenal, gave us the feeling of being old friends which made the service even more special.

New to us, Penelopes looked very nice. Food was ordered and my salad came without the prawns We made this known and eventually the cold , rubbery and inedible prawns arrived. Flagged this up and the waitress asked if I would like something else. I asked for some salmon to go on my salad and sent the prawns back. After half a.hour and a few enquiries it was evident that no salmon was going to arrive. I ate the salad and the supervisor came and said they would take the prawns off the bill but not the salad as I had eaten it. Also that their prawns were of the highest standard?No apology, just offered a complimentary drink but would not take the salad off the bill. Very shoddy customer service. No encouragement given to be returning customers. Such a shame, the other staff were very nice. One free coffee does not change the experience of 6 professional ladies who dine out often. The rest of the food was very good. Shame on you Penelope’s, it’s all about a good experience which we did not have. And I felt so disappointed I have had to spend time writing this sad review rather than praising the restaurant

First time visiting and will definitely be back. We had a great breakfast. Denica was welcoming and so helpful from the moment we stepped in. We had no idea how much the place has to offer, in terms of kids activities etc, so we will definitely be coming again.

First time visiting and will definitely be back. We had a great breakfast. Denica was welcoming and so helpful from the moment we stepped in. We had no idea how much the place has to offer, in terms of kids activities etc, so we will definitely be coming again.

Always a great time at Penelope’s. The food is decent and the staff are lovely. We was served by the lovely Em.