GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
3.0

Based on 5 opinions finded in 1 websites

site_photo3

Nº 782 in 986 in Sefton

Nº 204 of 249 Other cuisines in Sefton

CUSTOMERS TALK ABOUT DISHES WITH..cream
Score
OpinionsNoteTripAdvisor53.0

comment_iconOpinions

I come occasionally when I visit my mum who lives in southport. On Saturday we visited and decided to have a cream tea each. Firstly I was told that they only had raspberry jam, not a favourite but after the gentleman checked this was my only choice. The scones were quite hard to cut and very dry, I suspect from being frozen. We were given butter, a pot of jam and a tub of clotted cream each. The cream had a sticker date on which said Fri 16/08. I noticed that the actual stamp in the cream had 24 J on it. I have noticed lately that some items have started to use this date stamp as best before/use by notice. I wasn't sure if this was the same on the clotted cream. When I opened the tub and put my knife in it was like hard butter. At first I wondered if it was frozen, however it appeared hard throughtout. I have had this cream on numerous occasions and it has always been soft beneath the crust, so much so that you can stir it with a knife. This was not like that, it was all like hard butter. I initially tried to spead it on the scone but it did not look right and I took it back to the counter. The two gentlemen checked some more but they were the same. I wasn't happy and so they offered me single or whipped cream, I chose the whipped. I asked for fresh scones, which, to my surprise where even drier than the first ones. The gentleman then bought over the whipped cream, I use the term loosely as it was plant based. This was all they had! I tried a bit but decided against it and just had butter. My mother had some on her's, however at 87 she keeps telling me she can't taste anything so this may be why she didn't mind. Don't get me wrong, I don't dislike vegan and I have been a veggie for almost 3 decades, however, to old have plant based whipped cream is not very good. Needless to say I will not be having a cream tea here again, I enjoy their food normally, especially the victoria sponge slice. The hard scones and hard cream did not impress at all.

site_logo

Janet66 . 2024-08-11

MORE AT TripAdvisor

After shopping instore, we popped upstairs for a drink and were very impressed. The service was great, the place was lovely and i thought the coffee was delicious. We looked at the menu and decided that we would definitely return as the menu was perfect for a lunchtime snack and the prices excellent too. Overall, we really enjoyed it and i feel that they deserve a great review because, compared to many other cafes, we both felt they offer an all round lovely customer experience. Well done!

site_logo

S G . 2023-12-08

MORE AT TripAdvisor

Very clean and helpful staff, food and coffee is excellent value, definitely go again and bring our grandaughter as kids eat free with adult meal.

site_logo

Russell B . 2023-11-22

MORE AT TripAdvisor

Staff were friendly. Service was abysmally slow. Ordered tuna sandwich - no tuna so chose ham instead not offered choice of bread, also ordered a ham & cheese toasty. When delivered there was no side salad with either - given a bag of crisps each instead. Sandwich had obviously come straight out of the fridge as it was cold and dry. The toasty was one of the poorest I have ever had. We will not be going back

site_logo

Sara G . 2023-10-22

MORE AT TripAdvisor

This is the second time I have visited this cafe and I,didn’t Review the first time as I thought I would give it another chance. The staff are good, the place is clean and well kept. The coffee and scones are inedible. Scone was hard, twice!!! Felt like it had been there all week and the coffee, latte with caramel syrup, was tasteless, almost hot milk and water. Never again,

site_logo

Liz J . 2023-01-11

MORE AT TripAdvisor

Similary restaurants in North West

restaurant_img
3.0

2 Opinions

location-icon514 Stanley Road
Other cuisines
outdoor_seating_325063takeaway_325063delivery_325063

Ordered Breakfast via Just Eat, 1.5hrs after ordering the food hadn't t turned up, I called them and was told by a man the food was leaving the café just then and should be with me in a few mins he they apologized as they had been really busy. 2hrs after I ordered the food I attended the Café to collect the food to be met by the most arrogant and rude staff (all apart from 1 lovely lady, who did try to help me). No food had even been made and when I advised I had come to collect a Just Eat order which I had order 2hrs ago I was told "and what" I explained that I had called and spoke to a man who advised it was leaving but it still hadn't turned up. The young lad who I was speaking with just shrugged his shoulders. I asked for a refund and was told by the young lad he cannot authorize a refund so I ask to speak to someone who could as there still was no food for me to collect. He said he would get the boss. The 'Boss Lady' appeared and asked me "what do you want" I explained again what had happened the 'Boss Lady' advised "We have been busy we are a Café what do you expect"? A lovely lady who was also present was looking to see if the food had been made and was bagged up on the side to no avail. I once again advised the 'Boss Lady' that I had ordered and paid for food 2hrs earlier in good faith, I had called and was advised that the food was on its way and I understood they had been busy so I called down to collect myself, that I was quite ill and that's the whole reason why I had ordered via Just eat in the 1st place for a delivery and I didn't really want to come out the house but I thought I'd run down to the café to collect as it still hadn't arrived but the food still hadn't even been made so could I have a refund. The 'Boss lady' told me they don't give refunds. you have to go through to Just eat. I turned to walk out of the Café when the 'Boss lady' then asked me stupidly if I no longer wanted the food??? I turned to her and said you haven't even made it, ill do what you say Ill go through Just Eat for a refund but I will also leave a review turned and opened the door to leave. The young lad shouted something quite derogatory to me so I turned and said don't treat me feel like a horrible person! Once outside I get in my car and look up to see the 'Boss Lady' running out of the Café like a lunatic screaming and running at me "not to slam the Café door" she was obviously wanting a fight, I am no fool or will I be intimidated so I got out of my car to speak with her. The lovely lady from the café had to drag her back into the café. Obviously her Café door means a lot to her! (In all honesty I don't even remember closing the door). I was very shook up and really not very well plus my son was in the car witnessing this I thought I would just go home and contact Just Eat. 3hrs after this incident some random man turned up at my door screaming and shouting at me to not slam his Café door again and never come to his Café again! As if I would ever go there and give them my money after what had happened anyway is laughable. This man ranted and raved at me and my 2 teenage sons threatening to come and smash my windows in and my 2 sons faces in. I got it all on my Ring door bell and contacted the Police. Not only did this woman try to attack me outside the Café for allegedly "slamming the Café door" but then got her, I'm assuming partner to attend my home 3hrs later to threaten me... Is this something normal business'/people do now a days? This was reported to the police as they clearly have broken GDPR rules as well as their threatening behavior but also Just Eat and the ICO. Never again will I ever order through Just Eat or with this Café! I also stress to everyone else, don't let them have your home address as you never know when they will turn up on your door step. Don't ask for a refund when you have paid them for food that they don't deliver or even make.... Most importantly DO NOT SLAM THIER CAFE DOOR!

restaurant_img
3.0

6 Opinions

location-iconFreshfield Road
Other cuisines
outdoor_seating_312113takeaway_312113delivery_312113

Went to kiosk a couple of months ago, was dissatisfied with selection of cakes, and coffee was cold. Maybe I called at a bad time to miss the cakes but I will not be returning to find out, overall disappointed.

restaurant_img
3.0

21 Opinions

location-iconOrmskirk Road
Other cuisines
outdoor_seating_200006takeaway_200006delivery_200006

Best costa around staff are so friendly and helpful and coffee is always spot on would highly recommend

restaurant_img
3.1

295 Opinions

location-iconSt. Martins House Stanley Road
Other cuisines
outdoor_seating_203232takeaway_203232delivery_203232

Place was empty and a skeleton of what it once was.

restaurant_img
3.4

156 Opinions

location-icon25 Chapel Lane
Other cuisines
outdoor_seating_328884takeaway_328884delivery_328884

Dapa has had a revamp and it is looking fabulous! Clearly under new management and with consistent regular faces, it’s great to see. The new sandwiches are brilliant too - glad to see it getting back on its feet!