Paul Hampton Home & Cafe in Lisburn

I usually don’t leave bad reviews, but this visit was a letdown. We ordered hot food and soft drinks, but the food came out first, and after a long wait, we still didn’t have our drinks. When we asked the waitress about it, she was really dismissive and just told us, "this is how it works" and was rude and aggressive to us. No apology, no effort to make it right. I’ve never been treated this way at a café before. When I went to the till to mention it, the staff didn’t even acknowledge the issue. Instead, we saw them pointing at us and talking about us to each other. It just felt really uncomfortable and unprofessional. Unfortunately, I won’t be coming back here. There are plenty of other places with better service.

At our recommendation we took 3 visiting friends for lunch My wife and I had been before and all was ok This time Christmas special bap X 1 — the turkey was hard and strong strange taste Honey chilli chicken X 2 — very very very little chicken within Toastie ham & cheese X 1 — very little filling within Club sandwiches X 1 —- chicken was like the sandwich = extremely dry and tasteless Plus the 4 portions of chips were tepid at best When the waitress was clearing our table she asked the customary question if all had been ok I pointed out a lot of the problems and she simply was not interested Sorry but I can’t recommend or return

Unfortunately I didn’t get a chance to eat here because the service was so disappointing. Pretty complacent, sluggish team. We waited to be seated, then sat waiting for someone to take our order for about 10 minutes. After being seated and given menus, we were ignored. It wasn’t particularly busy, but staff continued to clear tables around us. It was when two tables who were seated long after us orders were taken, we just got up to leave. Went somewhere else in Hillsborough and received a very warm welcome, and they actually took our order!

Had the most lovely lunch in Paul Hampton home today with my daughter and two granchildren, would throughly recommend! 5 star

I have been going here regularly over the past year. From the moment you enter you are met by friendly staff who make you feel most welcome. Without exception the staff are extremely professional, polite and very attentive, always taking the time to have a little chat. A very personal touch. The food choice and quality is first class, always fresh and hot, I cannot recommend a visit here enough and you will not be disappointed A beautiful restaurant!!

A nice well decorated cafe with comfy seating and pleasant staff. Table service which was nice and the food was very good. Large fry was good...altho would like the breads fried on one side not deep fried, but good quality meats. Club sandwich is excellent. Curry also very good. Nice tray bakes / scones and reasonable price for lunch out. Will go back.

Food fabulous and well presented as always. Service quick and staff friendly and courteous. Great to have outdoor seating too.

Have been here several times. My parents go regularly and they love it. Staff are very friendly and helpful. Food has always been excellent.

Having checked the menu online I was pleased to see that gluten free options were available for breakfast as my friend is coeliac. She asked what she could have from the menu. The waitress said that scalloped potatoes would be substituted for the soda bread and the potato bread in the fry. My friend asked if the sausages were gluten free and was told they weren't, again, scalloped potatoes were the option. I suggested that she could have extra bacon instead of the sausage and was told no, the potatoes were the substitute. My friend asked if gluten free bread was available so she could opt for eggs & toast. No gluten free bread was available. She went ahead and ordered the mini fry which was the only food suitable for her. She received a large portion of sliced, fried potatoes, skin on, 1 egg, 1 slice of back bacon and a sprig of uncooked tomatoes. REALLY REALLY disappointing and just not good enough when the menu suggests that the cafe caters for gluten free customers. There are two good supermarkets within a mile. Both sell a variety of gluten free breads and sausages. How about making some space in the freezer and having these available OR don't claim that gluten free options are available.

I called in for a coffee and something to eat during the afternoon when it wasn't overly busy. It wasn't clear to me whether you are to wait to be seated or just wait. After awkwardly standing there for a few seconds a female member of staff made eye contact with me and then walked in the opposite direction. After sitting down for several minutes, we were not approached by any member of staff. I went to the till and asked a member of staff for menus who informed us she would be over to take our order. After waiting for 15 minutes without ordering we got up and left. We were clearly visible to staff who were glancing in our direction but seemingly had more important business to attend to. During our 15 minutes of waiting we observed other people being seated and served before us. Poor experience, will not be back. I would recommend Mill Farm Deli to anyone visiting the area.

Went into Paul Hampton coffee shop . Total disaster, they had nothing Gluten free only scones . Seriously do people realise how hard it is , being gluten free !!! Please do the right thing and cater for people who have genuine have allergies.

I come here fairly often, they do a really good breakfast. Just popped in for lunch and had the chicken burger special, honestly the nicest chicken burger I’ve had in a long time. My partner had the beef burger and it was equally delicious. We sat outside in the sunshine and had a glass of wine, really lovely lunch. Place is always immaculately clean, staff are friendly, and the furniture and home store you wander through to get to the restaurant is always worth a browse with some really quirky and unusual things (great for gifts). Recommend it highly.