Pasta Romagna in Leeds

I would give a zero if I could came in with my 2 boys one in a pram a young baby for lunch told me no tables very rudely but let 2 girls in behind me to be seated come back half a hour later she told me still no tables then I finally got a seat thanks to a different lady to then sit down she was muttering under her breath about us and then told my son he couldn’t drink his drink unless from there so very rude and poor customer service I would defiantly not go again and I’ve been going since a young girl gone down hill since gilda left!! Very rude manager

I was served by lady called Dayna, her attitude was very demeaning towards me and I just dont understand why, awful experience

Im writing this before the food, i am absolutley disgusted with the service from Dayna who i believe is the manager, what a horrible attitude she has, ignorant whilst serving, blunt and antagonising responses whilst ordering. The waitresses have a job at hand apologising to the customers for her behaviour. If you want a bad experience in customer service this is the place.

Pasta Romagna is a shadow of what it used to be when the Italian woman was in charge! When reaching for a drink from the fridge we were told off and told the staff would get it for us instead. There were no freshly laid out rectangles of pizza any more, instead we had to order a small round tasteless pizza which they prepared in the back, very thin on the toppings! No Italian music any more, only silence. What has happened to the authentic quality this place use to serve?!

Great food and great prices! Lovely experience the staff are extremely helpful and friendly! Would definitely recommend to those who are wanting an affordable meal in the city!

Manager is rude and has a disgusting attitude

The Manager wearing a blue shirt was very rude and has no understanding of customer service. I will not be returning to this restaurant.

On a shopping trip today, we finally tried this place for lunch, after passing it for years! We had ravioli/lasagne both delicious and piping hot, with draught Italian beer and a cannoli each. Service was friendly and efficient. Will visit again when in Leeds.

Zero customer service by tall lady for me only. On main counter, tall lady was very rude,racist and totally unacceptable behaviour with me. Even no thanks ,no welcome. With other all people, she was very friendly. Avoid at all.

RACISM, RACISM, RACISM RUDE, BAD BEHAVIOUR by Old tall lady on counter. IF you want to face racism, rude and bad behaviour, than you can go here without any delay. Old tall lady big racist, rude and bad attitude. Never face like this attitude in past anywhere in uk. Big shame

Had vegetable lasagna which was really nice loved it and got garlic bread too which was too salty staff was lovely stop putting too much salt in your foods please

Not the best experience. The chair's are extremely uncomfortable to sit on, the tables are to small and cramped for 3 or more people.the waitresses was OK but never asked us if everything was OK with our meal. The carbonara was extremely salty and my daughter was unable to eat it as well as the garlic bread. After asking the waitresses over to explain the issue with the carbonara her reply was OK I'll let the chef know,she picked up the pasta and took it away there was no option to exchange the pasta or offer a replacement meal. We won't be going back again.

Lasagna is legendary, very, very legendary

The paninis were good but unfortunately the service was really quite slow. We ordered paninis because we could see them on display and thought that meant that they would be quick because all they’d have to do was heat them up, however they took over half an hour to come out. Had we ordered something like pasta or pizza we probably wouldn’t have thought the service was so slow, but we just couldn’t understand how it could take that long for a couple of paninis to come out. The food itself was good though. Overall I’d say there are better, similar Italians in Leeds.

Had an awful experience with an old woman, I was there looking at the menu to decide if I want to get a take away. But ultimately decided that I don’t want to get it so I wanted to just keep the menus that I was holding, so I walk up the till. And there came this old woman, rudely suggesting that I should get in the line and gesturing me like I don’t understand English (I’m Indian-Italian). I told her I was just keeping the menu, after which she made a weird sign and sarcastically said “thank you!”That was borderline racist and I just decided that I’m never stepping foot in this establishment.

Lady behind the counter is rude with waitresses and customers. Stomped up and complained we should buy drinks not bring them in. Our bottles of water were nearly empty and had medicine in for blood sugar. Condescending and zero class. Shame as food was okay, let the place down.

Had a very nice lasagne here, great menu & selection of food. Nice restaurant to pop into when in Leeds.

Amazing food and atmosphere and the staff was very generous and professional will definitely be coming here again

It's a strange place, with an odd idea of customer service. There seemed to be a number of junior staff, that were helpful, but then someone behind the till/ taking the orders that looks like she needs retraining. As I stood there to order, she didn't look up, but then apparently she had muttered something at me. So I established that she was making an attempt to communicate, so started my order, of course she still kept looking down. She struggled with the idea of a single or double shot coffee, but that was a side-issue as part way through speaking she then turned and started talking to staff, for some time, so I decided that if they have so little care towards a customer, I didn't want to risk what care they would likely apply to making their food. There are plenty of other options in Leeds, and this is one to avoid.

A little gem in Leeds city centre, been here a few times, great pasta, pizza and sandwiches. A special mention for the beef ravioli, absolutely delicious.

What shall we do on a rainy day - travel 50 miles to our favourite Italian for lunch thats what! Best Bolognese outside of Italy in my opinion and don't get me started on the pizza's! The Italian family who own this little gem of a restaurant and so lovely even gave my husband a complementary beer! Thank once again for cheering up a very miserable Saturday!

Always a very nice eating experience. Delicious, unfussy, authentic Italian food cooked by Italians.

Well, very not unprofessional customer service. The waitress and own/manager here is not professional (rude). I step in at the shop. They accepted us, but when we called order they had very bad attitude. If they are on short time to close they, need to tell us or ask like( we will close about 20-30mins are you still have enough time for your meal) or ( sorry we about close soon) instead of accepted the customer and have the bad attitude to the customer when they do ordered. If they accepted the customers step in to their place, they need to server the customer nicely instead of had the not nice attitudes to the customer. We are on about eats the food and the waiter come out and point at my plate pizza when i still on it and ask “are you finished it?” As thought to take the pizza plate while I’m still on it. Then waiter expressed her attitude and turned away. About 5/10mins ish the owner/manager come out and say we have “10mins”. We said to her: if you are at short time you need to let’s us know when we get in, instead of accepted….” And then the manager she say it’s coffee shop. ??? How the coffee shop have the pizza and pasta and spaghetti???? We unhappy and that why we asked for the take away my food which’s i still on it. And the manager put the box on the table and let’s us do it by myself not as usual restaurant we ask for the take away, they will do it for us? Not worth the money for the meal. Summary “so unprofessional customer service”. The manager/owner (old lady) very rude and racist.

Amazing, Fresh authentic Italian food, Cappuccino was out of this world, Took me straight back to Italy, Excellent value,

Excellent spot, Sandro cooks up a storm

I seem to remember they had a bigger place in the St John's centre....a long time ago, and this smaller venue is equally as good! Like most good places they have a small menu and what they do they do very well indeed. Pizzas, pasta, desserts and some amazing sandwiches.

Cutest little restaurant serving the best pasta in the area!!!

Honestly do not know what the negative reviews are about?? We have visited this lovely Italian for over 20 years and did not think that Gilda could be improved on but the Italian family who own it now have done this in our opinion - the pasta Bolognese is beautiful and they have started to do a sea food pasta which has the best mussels and prawns that you could wish for - have without cheese as recomended (the Italian way!) The mangeress is lovely and if you are warm to her she is extremely warm and friendly back can honestly say we have had no problems with her. The waitresses could do to maybe be a tad more friendly and familiar, but to be honest it is the food that sells this place - we travel 60 miles to Leeds just for lunch here.

I've been visiting this place off and on since it opened in 1982. Not been for a few years, obviously didn't expect Gilda to still be there and equally obviously expected some changes. The biggest change when I arrived at 12.10 was that the place was almost empty. The young woman behind the counter offered no greeting, no pleasantries at all, just directed me to a table and told me to place my order at the bar. Little 8" pizzas were on offer at under a fiver which I thought was good value, and I had a glass of reasonable red wine, so good value for lunch in city centre Leeds. Another Italian-accented server delivered food to the few occupied tables (not mine) and appeared very pleasant. Overall there was zero atmosphere but good value. They need to get rid of the non-smiling waitress and try to recapture some of the buzz of old if they want to stay in business.

What a fantastic little place this is ! The food was fantastic and the service was great also the pricing was very reasonable, will be coming back here again soon

I've been going to pasta Romagna for 21 years. As it was good then, its even better now under new management new menu and the service is amazing. Friendly, lovely people and food. Authentic Italian dishes and pastries that I could call "piccola Italia". Buon appetite, because it will be :) .... Highly recommended " mi raccomando " .. ciao 🖐

Great food, amazing for lunch during shopping trips, low prices and really nice authentic Italian smell when you open the door.

Food is excellent, the service staff need a bit of training in customer service but everything else was good. Me and my son spoke to the chefs and they were really fun. Even learned a few Italian phrases from them 👍

Me and my boyfriend went on a date here and the food was amazing, you pay when you order which I'm not used to. It's quite small but not over crowded, you could hear what each other was saying, the food came out in about 10 minutes and was piping hot. All home cooked, 10/10 would recommend.

I would give " 0 " stars if I could. The Italian manager ignore most of this countries principles or legal requirements. On the top her behaviour is just not acceptable. She started to shout on innocent costumers and she treats the costumers like some bin bags. Shame on you and on your local. Disgusting behaviour and costumer service from the management.

Really poor experience from the manager/owner. My partner and I were entering the restaurant, we said hello and she just snapped at us, telling us to close the door in a really rude way. My partner was behind me and was just walking through the door, she was obviously going to close it behind her. We left immediately. I'm not surprised to have read many bad reviews about this lady. Treat your customers with respect, it's not hard. 👍

Salty carbonara, dry bread and olives. Pizza ready made on the window. Staff looks rushed even if there aren’t busy.

I used to work here over summer for a short while part time . the food is not fresh at all everything is out of a packet or cooked and left to sit in oil for days. Manager is rude and treats staff and customers horribly, do not apply here as you will be let go with no reason. Also do not tip as all goes to the manager and NOT the staff.

Generally it’s an ok place for lunch, but I’d stick with the pizza. We wanted to go with a mixed and caprese salads alongside but they were only available from the display. The server assured us they were made in the morning, but by the afternoon the veggies seemed dried up and well… sad. Would expect them to be made fresh to order. The pizza was tasty and fulfilling. Overall it was nice but I don’t think I’ll be coming back.

Staff were very rude, unwelcoming and slow. It felt like everything was a chore. We should have left straight away but we thought we’d give the food a go. The food was absolutely diabolical. Meatballs- included 4 frozen meatballs, completely bland. Carbonara had a horrible taste to it and had a hair on it (I must say this was refunded but with zero apology or care). Tagliatelle with chicken and mushroom was absolutely disgusting. Cheesy garlic bread was average at best and expensive in comparison to much nicer restaurants/cafes. If I could give minus 1 stars I would. Zero service. Disgusting food. Avoid, avoid, avoid!

The food was great, but the service was appalling. I arrived at the restaurant around 11:30 for an early lunch, and ordered a plate of pasta. Rather than taking down my order immediately, the server gave me a lot of attitude, and muttered that “it was too early”. I asked her to repeat what she said, and only then did she reluctantly take down the order. Curiously, the server did not give the same kind of attitude to the pair of white customers behind me, who similarly ordered two pasta mains. This left a sour taste in my mouth - given that the restaurant was open at the time I visited, I don’t see why I should be judged for ordering food. I also don’t understand why I was treated differently than non-POC customers who were doing essentially the same thing as I was doing.

If you want to experience a miserable, rude, racist and under qualified manager verbally abusing customers and employees then your gonna vibe here! If your not Italian/ Albanian ( that’s what she is but some reason she tells everyone she’s Italian) then just accept that your experience is about to be rough. Microwaved lasagna, frozen ravioli, pre packed cakes and pretty much everything on the menu straight from sainsbury’s…. AuTHenTiC ItAliAn experience for real! When you come in you enter the mirror dimension, nothing but mirrors, I swear. Pretty sure that’s just so she can keep an eye on what her staff are doing at all times from all angles. So yeah, DONT COME HERE! save your money, times are tough and I’d suggest you invest it elsewhere. P.s: if you ignore this and go, don’t tip. The tips go straight into the managers pockets.

The food was horrible, and the manager was rude.

Doesn’t even deserve 1 star, the management is horrible and unprofessional, and they treat the staff terribly. DO NOT WORK HERE !!

This manageress is a complete racist, treating blacks and Asians differently. She is not even ashamed of her discriminatory behaviour. Please don't even think about coming here part time because she will fire you for no reason even if you haven't done anything wrong. The food is also mostly pre-processed, so if you want to eat unfresh food and enjoy rude service please don't hesitate to choose this place.

Just came here after a trip to Rome. Come here for the authentic Italian food, not the authentic Italian service.

There was a middle-aged female employee who had a bad attitude and refused to take our order after we asked for menu information and scolded us for putting our own water glasses on the table. The pasta tastes good, but the service attitude is very unpleasant

I've just left without eating anything properly. I ordered the taglitelle without mushroom. They messed up my order by adding mushrooms and no chicken. Asked the waitress to change this but got another plate full of mushroom with no chicken. Told one of the waiters about this. Then I had the manager storm over to check I wasn't lying which made me very uncomfortable (but i understood why she came over). Then the third time they finally added chicken but we found a piece of bacon in the food. I do not eat bacon for religious reasons so I ended up walking out without eating anything. I'm really upset about my expirence.

I recently had the most horrific experience at an Italian restaurant. The receptionist was incredibly rude and disrespectful to me and to my friend First of all, I wanted to ask if there was pork in the pizza she didn’t like the question, and she refused to give us Coca-Cola cups as she did to all the other customers. Then, she told us to take off our hoodie hats because there had been thieves in the past who looked like us. This is completely unacceptable behavior, and I am disgusted that we were treated in this way. The amount of attitude is crazy I just hope that people don’t visit this racist place again I mean she did this to a lot of ppl looking at the reviews She does not treat Asians and Middle Easterns like she treats other races

Really nice simple pasta, good ingredients. Recommended

The food was delicious & tasty. Never been to an Italian restaurant where u have to order & pay up front at the counter though! I was even asked about parmesan on my dish & it was on when served instead of me deciding how much I would like. Not the usual friendly table service here but the food was good.

Fantastic food. Traditional Italian restaurant atmosphere, in my view. Great place for a fantastic lunch. Pizza is, in my opinion, the second best I'm the city. The meatballs and other pasta dishes are top of the tree.

Hardly the best pizza ever but it's refreshing to find somewhere in the city centre where you can still get a cheap lunch that isn't Macdonalds or Greggs. Service was cheerful and fast.

The food was good, but the service was rude. I got uncomfortable experience at this restaurant, the staff treated me with a discriminative manners. She asked me to move my chair because she said I blocked the walks path and I moved in order to follow her instructions. 5 minutes later the other customers came and seated in the same position that blocked the walks path as me before, but she didn’t ask him to move. She looked so upset to me and my family, even I didn’t do anything wrong to her, I smiled and talked politely to her. I have no ideas why she acted like that, is it because We are Asian or because my wife is wearing hijabs?

This place does not deserve a star at all. We chose to eat in, my Mother used to dine here year ago and recommended it. We ordered Bruchetta to share as a starter. It was tasteless and dry we made comments and feedback to the young member of staff who apologised. Then our main meals arrived! My Mother ordered carbonara, I instantly knew by the look of it that it wasn’t appealing. I ordered seafood pasta. Both dishes were tasteless and far from good value for money. I honestly could have made a better dish at home. After one or two mouthfuls we both knew that we could not continue eating the dish. We complained again to the young member of staff, who was polite and apologetic. He took our meals away reassuring us that the Manager would be out soon to “sort it out” as we’d asked for a refund. To our disgust the female manager came to our table and literally dropped £27.90 on our table and returned behind the counter ! I approached the counter and said “do you mind not just dropping the refund on the table” she replied in a sarcastic manner saying “excuse me” I repeated what I’d said and asked for an explanation of exactly what she had refunded and told her I’d like a receipt. She printed a receipt and again dropped it in front of me on the counter. I told her I found her to have a bad attitude and rude. We left and enjoyed a beautiful meal at the nearby Bella Italia which never fails us. I am truly disgusted by the her behaviour!

Very rude (racist?) staff - Been before and the pizza is normally fine, nothing special but nice enough for under a fiver. The last time I went the pizza was undercooked and the dough was still raw, I was able to stretch it around and it wasn’t pleasant to eat. Normally I wouldn’t bother leaving a review for that as the pizza isn’t that expensive anyway but I’m leaving a review as the service is AWFUL. The waiter and waitress seem nice and polite but there is an older lady who works here who has no idea how to speak to customers and talks to people and looks at them like dirt. It’s almost as if she doesn’t want your money?? I’ve seen other reviews stating that she is racist and is rude to Asian people, which I have witnessed myself. She either despises her job or has a deep hatred for certain people. There’s plenty of places where you can get nice pizza with polite service in Leeds, and if you’re wanting something cheap then just go to Greggs because at least there the service is pleasant :) Also in any other restaurant with nice service I would have felt comfortable to complain about the food to the staff, but because of how unapproachable and rude the lady is, I didn’t feel comfortable complaining at the time.

Manager extremely rude, staff not treated very nice by manager there was an awful atmosphere. Unfortunately we won't be visiting again the old owner was a lovely lady who know how to run a business. This place won't last long with the attitude from staff

Ok, I have ordered Meatball which eventually 90% beans 5% pork and %5 beef (maybe) it taste very cheap , I asked the chef what is it made from , and she was so rude , came to my table shouting from 2 meters ( WHAT IS THE PROBLEM) if you like meatball pasta , never come here and just make it home

Pizza was delicious. Decent prices too.

Authentic italian street cafe / restaurant, serving great classic simple Italian food from pizzas to pasta and others items. Walked past this place endlessly. Always busy seats outside. Reasonable prices. Have to say had some of the best pasta I've tasted.

Just been back as we have been coming here for 35 years and the Manager is so rude she should not be running this place. Unfortunately we will never return ended up at Franco Manca with beautiful food and excellent service. The manager at pasta romagna didn't want us to order food and yet others were ordering really bad attitude.

Absolutely fantastic, It's like a little slice of Italy hidden away in the centre of Leeds. Very authentic ambience and friendly service.

Loved the food and atmosphere, mushroom pizza was little bit salt 🧂, overall everything was good 👍

No atmosphere but food great and great value

A great selection of dishes. I ordered a side dish salad and it was enormous. Really good cafe/restaurant

Loved the pizza and pasta! We got a table outside and it was very enjoyable with the nice weather. Food was fairly priced, in my opinion, and I liked that they were generous with the pizza toppings! Cakes looked very nice but unfortunately they had ran out of them by the time we reached dessert.

Great food great service lovely staff 👍 enjoy each time we go

Ordered Taglialatelle, creamy and so good.

Best pasta I've had outside of Italy.

Fabulous restaurant in Leeds, serving great, authentic Italian food. Nice, busy atmosphere with fairly quick and efficient service. It's very reasonably priced as well. Has a great selection of pastas and pizzas, with good size helpings. Decent desserts and cakes as well as well as good coffee. I can highly recommend this place, and I can't wait to go again.

Literally awful service, rude staff. Ordered vegetarian lasagna, was given a beef one instead. Lasagna are pre prepped & frozen then warmed in the microwave, could clearly see this happening from where I was sat. Owner was a stuck up lady, serving staff didn’t look happy and spoke in a rude manner. £21.90 for one small lasagna and a very tiny pizza. Very Limited menu. Previous owner was a lovely lady who used to sing as you walked by, food was amazing then. Went back at 16 years disappointment, basic manners don’t even exist. Not even worth the 1 star.

Staff helpful and pleasant. Food superb

Really delicious food! A little bit tight if you have a pram and there are no baby changing facilities. Staff were really friendly, I'd come again. Stairs are extremely steep to get to the toilet if you are carrying a baby so I would recommend changing them before you go, I wouldn't chance the stairs as I tripped carrying my baby on the way back up (we were fine but just though I'd mention it).

Fantastic food and service. Best place to eat in Leeds.

Super tasty family run Italian café...small but perfectly formed menu and friendly staff. Great spot for a bit of lunch!!

No hassle, just relax, just what is needed

This place is excellent for a lunch time and dinners and makes great coffee

Mind your head if you go downstairs. Otherwise fine

Super Pasta, cooked fresh! Extra Chilli as requested.

The service is not good and confusing at times. The food was OK but cold.

Food is great, service is polite and friendly. Reasonable priced too

It was busy but we managed to find a table. I had gnocchi and it tasted really nice. Would come here again. 10 out of 10.

Pizza soggy. Not nice. No chips on menu. Pasta ravioli, v small portion.

Wow a Leeds icon restaurant family run and amazing

Food tasted ok but luke warm. Had the worst glass of white wine. Service indifferent.

The woman at the counter was extremely rude. we just walked out straight away

Lovely people, very nice food & drink. Traditional, nicely old fashioned - rare these days but very welcome.

Great place, food was fast and delicious.

From the scenery to the service, incredible. The food is to die for. We especially enjoyed the starters! Best pizza we've ever tried.

Me and my boyfriend stopped in here for a late breakfast, I had one of the 8" pizzas and he had a panini. Both were very well priced given the quality and freshness of the food. It came to £10 each with my boyfriend getting 2 drinks as well. The mochas they do here are lovely and again very cheap for what you get. The staff were nice and attentive. Overall a great experience in a lovely place :)

Very very rude lady at the till. This place is basically a disgrace and the owner should be extremely ashamed to provide this kind of service to customers. To be honest I would spit at this restaurant if I am someone who is at the same level of society as the lady. Never ever again.

Best pasta and pizza 🍕 in Leeds great service too 👌

Love the outdoor seating environment here. Pizza was average standard 😁

Pizza and pasta was excellent. Definitely recommend

Beautiful Italian cafe with restaurant food at cafe prices.

Great customer service very polite and food is delicious

Been a couple of times but the food wasn't as good the last time

Lovely food. Very friendly staff. An enjoyable lunch. Would definitely visit again.

Daytime family restaurant, so simple menu but food was very good quality. Cleanliness outstanding.

Customer service was shocking. Young girl serving at the till seemed very stressed and was swearing. Not a very pleasant atmosphere. I'd ordered a large glass of wine but was brought a small, I asked and once again swearing this time in front of our young son. This really let the place down as we did enjoy the food, but won't be visiting again.