GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.0

Based on 2.323 opinions finded in 5 websites

site_photo4

Nº 1622 in 3097 in Leeds

Nº 66 of 113 Italian in Leeds

CUSTOMERS TALK ABOUT DISHES WITH..garlicchickentomatomushroomscookedcheesesteaksaladoldbeautifulmustbirdpizzapaypastacalzone

comment_iconOpinions

Enjoyed our visit every time and go regular. Gorgeous food. Beautiful surroundings and very friendly staff

site_logo

Diane Sykes . 2025-02-09

MORE AT Google

OMG we took our daughter and partner for lunch to Ciao Bella the food was fantastic. The lunch menu had a good selection and there were dairy free options which can be difficult to find. The waiters were very friendly and the restaurant decor was really nice. Really worth a visit you won't regret it.

site_logo

Jacqui irvine . 2025-02-07

MORE AT Google

AVOID EATING HERE! When me and my partner first walked into the restaurant we instantly received disgusting looks from the little Italian manager as if we were not wanted there, he seated us and was very arrogant and aggressive I wasn’t sure why he was behaving like this or whether it may have been because my husband is a man of colour. The food however was below average, and me and my husband will most definitely not be returning to this judgmental restaurant.

site_logo

unknown . 2025-01-21

MORE AT Google

Great food. Good atmosphere. Great value

site_logo

HAZEL EDDISON . 2025-01-20

MORE AT Google

Been coming for almost 15 years and recommended many times, the food is always great and the younger waiter is fantastic. The guy that runs it is, and has always been, miserable at best and rude on his worst days. We only keep coming because the kids love the food. But occasionally his rudeness completely ruins the experience. Really don’t understand it at all and probably won’t be back again. Edit - his replies to critical reviews seem to validate people’s experience of him. Want good food at a decent price? Head on down. Want to be treated nicely while you eat it? Go somewhere else or try to avoid the manager.

site_logo

John C . 2024-12-18

MORE AT Google

I had a groupon voucher and I was a bit hesitant after reading the reviews but the food was lovely, service was good and restaurant was nice inside. Didn’t have any problems using the groupon voucher as long as you book in advance through the website.

site_logo

Christopher . 2024-12-13

MORE AT Google

The service was amazing, staff were wonderful. The meal was out of the world!!!!!!!!!!!!!!!!!

site_logo

Mystic Flint . 2024-12-12

MORE AT Google

Really good food, pleasant staff & quick service.

site_logo

Michael Stout . 2024-12-11

MORE AT Google

A Gem of a place nice food great service and some very good meal deals on.

site_logo

sean broughan . 2024-12-06

MORE AT Google

Absolutely Shocking experience. The man that runs this resteraunt is not fit for customer facing business. His horrendous attitude towards customer service and understanding a customers request were appalling. This has completely changed my view on Ciao Bella and that as a familly and collective group of friends we will never attend this restaurant again.

site_logo

Luke Goodall . 2024-12-04

MORE AT Google

We've been going here for years and it never disappoints. Excellent food and excellent service once again. We'll be back.

site_logo

Andy Murray . 2024-11-25

MORE AT Google

Tasty food. Very reasonable lunchtime menu.

site_logo

Andrew Knight . 2024-11-20

MORE AT Google

Comida absolutamente impresionante, muy buenas porciones y carne de calidad increíble. Tenía la hamburguesa especial ciao bella y las patatas fritas especiadas de cajún que eran increíbles. realmente impresionado con el servicio también el camarero que nos sirvió era divertido y nos hizo sentir bienvenidos. realmente disfrutamos de la comida y el servicio (usamos un grupo en vale) y sin duda volveremos!

site_logo

amy . 2024-11-16

MORE AT TripAdvisor

Went there yesterday with my husband to dine. The waiter was a bit impolite, he always kept us waiting despite being only one more table in the restaurant (not a busy night). We could clearly see he was ignoring us and not paying attention when talking to us when we were waiting to order in between meals. The food was good but because of the bad service, we won't be returning to this restaurant.

site_logo

Teodora Atanasoaei . 2024-11-13

MORE AT Google

Needless to say, we're not going back there. Last time, the older waiter had to move us mid meal from the two sitter he sat us down to another two sitter because of some confusing reason. The way he did it made everyone around us stop and stare. Today, the younger waiter lectured me that it's not ok to order desert while one of us still has a bit of the main left. But if she wants to order, knows what she wants, I want to order and I know what I want, why do you put your clients on the spot? Needless to say, we're not going back there again.

site_logo

Alexandru Atanasoaei . 2024-11-12

MORE AT Google

Food was amazing and really good value. Service was great

site_logo

Mandy Huckfield . 2024-11-02

MORE AT Google

Found this little gem in Leeds. Could not fault this place at all from the moment we entered to the moment we left the staff were very attentive and so friendly especially Rick (I hope I got his name right). The food was delicious and reasonably priced we will definitely be back when we visit Leeds again

site_logo

Jackie Nero . 2024-10-27

MORE AT Google

Recommend, the Quattro Season pizza and Lasagna Della Mamma.

site_logo

Tudor Vlas . 2024-10-27

MORE AT Google

Attended a Friday evening. No booking but accommodated for a table of two. Great service, lovely staff. Food great and prices reasonable.

site_logo

Luke H . 2024-10-20

MORE AT Google

Nice service with friend smiles and kind regards.The seafood shrimp black noodles that I don't know how to address the name of tastes very good.Definitely will go there again for it.

site_logo

Leaf Li . 2024-09-18

MORE AT Google

Food is very tasty, although portion sizes are quite small. Service is okay, some very chatty, others not at all. Asked for the bill which never came, ended up going to the desk to pay.

site_logo

Dawn Coupe . 2024-09-09

MORE AT Google

Found this little gem by accident, really lovely food, great personal service and very reasonably priced. Will definately be back

site_logo

Sophie Taylor . 2024-09-02

MORE AT Google

Lovely place, great food, great service and decent pricing. Will return

site_logo

Jo Squires . 2024-09-01

MORE AT Google

Very good food and not expensive. The early bird deal is very good in terms of price and quality. Staff also extremely attentive. I don't understand why others complain about staff. We ate here 3 times during our 11 day stay in Leeds so that says a lot. The building itself has also been beautifully restored.

site_logo

Jan Pouwels . 2024-09-01

MORE AT Google

I went in for a Tiramisu and a Tiramisu I got! Fabulous 👌 Homemade and delicious. I nearly ordered another portion.

site_logo

ElenaCarina . 2024-08-27

MORE AT Google

Brilliant little gem - staff were very friendly and attentive! Made is feel very welcome. Food was delicious ! Will definitely visit again.

site_logo

Lisa Greene . 2024-08-26

MORE AT Google

Went for my partner’s birthday meal - was absolutely amazing. Lovely staff, gorgeous food, and a really lovely atmosphere. We will absolutely be going again!

site_logo

rebecca jordan . 2024-08-25

MORE AT Google

Les escribo para compartir mi experiencia reciente en Ciao Bella en Leeds, que me pareció muy encantadora. Al llegar, mi grupo y yo fuimos recibidos cálidamente en la puerta y rápidamente mostrados a nuestra mesa por el súper educado maître d'. Mientras leíamos el extenso menú, nos encontramos algo abrumados por las opciones. Sin embargo, el maître d’ graciosamente se tomó el tiempo para ayudarnos ... ... incluso nos dio una pequeña lección de pronunciación italiana 🥰 y recomendó el menú especial de almuerzo, que es excepcionalmente bien precio en £ 9. 95 , incluido un refresco. Cuando llegaron nuestras porciones, nos sorprendió gratamente su generoso tamaño y su atractiva presentación. Puedo decir con confianza que volveré en el futuro. El restaurante en sí está situado en una casa de molino bellamente restaurada, y fue encantador ver que muchas de las características originales se han conservado. Además, la música de fondo fue deliciosa y en el volumen justo, mejorando la experiencia gastronómica general. Gracias por proporcionar una opción tan maravillosa para comer en Leeds. Espero con interés mi próxima visita.

site_logo

Mariah . 2024-08-19

MORE AT TripAdvisor

I do not recommend it. The manager can be rude to you and it's your problem))

site_logo

Roman Yaroslavitskyi . 2024-08-12

MORE AT Google

Did not experienced food because of the rudest manager there. DO NOT RECOMMEND You need to explain rules before shouting at guests. Your restaurant is not the center of the universe.

site_logo

Iryna Zaskotska . 2024-08-12

MORE AT Google

Ciao Bella es un restaurante independiente, no una cadena, lo que normalmente sería bueno, pero en este caso significa que los propietarios no priorizan el servicio al cliente. En el vale Groupon, tienes que reservar con 24 horas de antelación, y no hay margen de maniobra, incluso cuando el restaurante está vacío. Reservamos con 24 horas de antelación y estábamos en el último día para utilizar nuestro bono. El hombre, que asumo que es dueño del restaurante, exploró el código QR e inmediatamente dijo que no fue reconocido, así que no pudo aceptarlo. No hubo ninguna duda de su parte o intento de ver por qué su escáner no funcionaba; no preguntó a nadie más y ni siquiera miró nuestro correo electrónico de Groupon. Dijo: "No me pagan si no escanea". (No hay consideración sobre el dinero que perdería comprando el vale en primer lugar). Su manera brusca y desdeñosa me levantó la espalda de inmediato y él era tan condescendiente. Su único 'consejo' fue "que lo tome con Groupon" - que no quería escuchar ya que este era nuestro último día para usar el vale, así que estoy seguro de que Groupon solo diría que ha expirado si tuvieran que responder al día siguiente. De todos modos, no nos fuimos, pero en su lugar encontré el correo electrónico y le pedí que intentara escribir el número de código. Luego se sorprendió a sí mismo de que de repente funcionó y luego nos llevó a una mesa meditando por qué, pero sin disculpas. Después de esa 'bienvenida', realmente no tenía ganas de quedarme allí, pero obviamente ya había pagado. Sentados allí, pudimos ver que él y su esposa / pareja eran amigos con muchos de los 'clientes' allí. Había más gente bebiendo que comiendo. El menú es un poco limitado y las pizzas no son muy distintas entre sí - coberturas son similares en diferentes pizzas. No creo que haya mucha influencia italiana genuina o tiempo dedicado a armar el menú. Las pizzas no estaban mal - base fina con buen tomate y queso, pero las aceitunas, alcachofas, etc. sabían como si estuvieran fuera de un frasco. Los refrescos son caros - £ 3. 50 - £ 4 por un vaso pequeño y un poco plano. Leyendo otras críticas desde nuestra visita, parece que Ciao Bella están felices de ponerse en Groupon, pero poner obstáculos en el camino cuando la gente realmente aparece.

site_logo

Kav K . 2024-07-22

MORE AT TripAdvisor

Very nice bar at the end of the evening

site_logo

Frédérique Leclerc . 2024-07-14

MORE AT Google

La comida era muy agradable. La única decepción fueron los dos hombres del personal. Uno era el dueño. Muy grosero y se sentía como si no nos quisieran allí. El servicio al cliente lamentablemente no es su punto fuerte. También una vez comimos más o menos queríamos salir y no quería que nos quedáramos a beber. Lo conseguiría si estuviera lleno, pero era una noche de mitad de semana con mesas vacías. Nos fuimos como un grupo grande y llevamos nuestra comida personalizada a otro lugar. La vergüenza como comida era agradable.

site_logo

Andrew A . 2024-07-03

MORE AT TripAdvisor

The food was nice, unfortunately the staff weren't.

site_logo

James Pollard . 2024-07-03

MORE AT Google

Food was good, staff were good.

site_logo

Louis Rimmer . 2024-06-27

MORE AT Google

Can’t stop thinking about lasagne I just had there. Beautiful place with amazing service 😊

site_logo

Kalcia_be . 2024-06-21

MORE AT Google

Como de costumbre una comida agradable y ambiente dueño comida feliz y alegre excelente como siempre no entiendo todos los comentarios negativos hay que muchos titulados incómodos personas adivinan que debe haber 😀consigue una vida y métete en el mundo real

site_logo

Stephen S . 2024-06-08

MORE AT TripAdvisor

Fantastic place to eat we found it on Google called and got a table on Saturday night. Great service from all staff and all over seen by the owner food was really good served hot lol definitely goback if in Leeds again

site_logo

john mobile . 2024-06-04

MORE AT Google

What can I say this place is absolutely amazing not too busy on a Saturday night but very impressive old warehouse bright and cool great menu friendly staff and lovely food can't fault it and the boss is attentive to all going on. Promised a good review as was fantastic so here it is.

site_logo

John D . 2024-06-01

MORE AT TripAdvisor

The food here is delicious and most of the staff are just lovely but the manager is very rude. I'd booked a meal via groupon for me and my 16 year old daughter as a treat. We were a little late due to a train cancellation but the restaurant was literally empty! He initially said there was a 24 hour rule for groupon vouchers, then I said I did think I'd booked through Groupon but received no confirmation he asked my name and yes you were booked but as I was late it didn't count and i couldnt use the voucher....despite every single table being empty, not one person in there!! Eventually he agreed to let us use our voucher but what was supposed to be a mother daughter treat he left us feeling very uncomfortable and not at all welcome. It's a shame he lets the overall experience down as the other waiting staff are so lovely and as mentioned before the food is good. We go regularly and he always has a gripe and clearly doesnt like voucher users...Which begs the question why theyve signed up to Groupon?? I don't think we will be back!!!!

site_logo

Gaynor Brennan . 2024-05-31

MORE AT Google

Very good food and service was very good ,lovely Italian food and cooked very well and staff amazing

site_logo

Barbara . 2024-05-30

MORE AT Google

Food was incredible, very clean and spacious. Would definitely go back. Just have to say that we got there well before 5.30 (end time of lunch time menu), were not informed that if we wanted to order from that menu we would have to do it quickly. When we noticed it 5.24, we were told 'no you can't order' and there were only 8 people in there at the time. Felt this was unfair so pls just inform customers when they arrive. Linda (waitress) was so lovely and fantastic at her job. There was just a misunderstanding about a drink and we felt that others took over from her. We felt this to be very unfair on her and possibly a little embarrassing also. She dealt with it so professionally. I spoke with her before I left to tell her she was doing a super job. Well done Linda and keep up the great work.

site_logo

Cathriona Costa . 2024-05-28

MORE AT Google

I have a favorable impression of the Italian cuisine served at the establishment. The cleanliness of the restaurant, the deliciousness of the food, and the friendliness of the staff are all commendable. The location is also quite charming. Overall, I have nothing but positive things to say about my experience. Additionally, the voucher obtained from Groupon proved to be a worthwhile investment.

site_logo

Dariusz Woliński . 2024-05-22

MORE AT Google

Second visit. Nice calming restaurant. Has the early bird which is good value for money and also piping hot meal! Yum

site_logo

The Huscroft's . 2024-05-20

MORE AT Google

Love this place and the food plus any place that plays Mazzy Star / Hope Sandervol is fine by me.

site_logo

Andrew Grimshaw . 2024-05-18

MORE AT Google

Authentic Italian food, delicious pasta and spectacular tiramisu, I will definitely return

site_logo

Rodger W. Manchego de la Cruz . 2024-05-16

MORE AT Google

went to this restaurant the reception me and my partner got was disgusting when we walked in would not go back there at all

site_logo

Gemma Mann . 2024-05-11

MORE AT Google

Avoid at all costs. Worse customer service ever!!! New Mums definitely not welcome ! The place was empty but 1 couple in the corner & we asked for a window table with the pram and was told we couldnt due to the pram would block the next table. I didnt see this as a problem seen as no on else was about but issue could of been solved by 1 chair been then no table would of been blocked. The old man was rude and very unwelcoming so after that , i mentioned the voucher we had to which the man got even more annoyed at. I think their response shows children arent welcome as well as prams! I'm glad they pointed out the voucher issue as well , I'd rang previously to check I could use to voucher with 1 adults and 2 children and the lady was friendly and said yes I could , at no point was I told I needed to book 24hours before arriving or I would of done. As a business owner myself I'd be appalled by my colleagues replying to customers like that. I came here on a recommendation and safe to say its not just us they will of lost as customers.

site_logo

lauren howard . 2024-04-26

MORE AT Google

Bought a Groupon Voucher for two for Ciao Bella. Well worth it. The food was exceptional, the service likewise and the atmosphere was welcoming too. I will be definately visiting again sometime.

site_logo

Rhonda P . 2024-04-21

MORE AT Google

Have eaten here several times- always enjoyed the food, atmosphere and service. Would definitely recommend. We come to Caio Bella every time we visit leeds

site_logo

Eileen Williams . 2024-04-20

MORE AT Google

Wow. What a lovely gem of a restaurant!!! Fantastic friendly service, lovely food and the restaurant has the perfect vibe. We were a party of 6 on a Sunday evening and we simply could not fault the restaurant or food. Thanks for a lovely evening.

site_logo

Paul Fleckney . 2024-04-15

MORE AT Google

Had dinner here last night with my wife . We are on a city break from Dublin and we’re looking for a nice Italian . We found it here . Staff lovely and very efficient ( except one girl who basically lobbed our food onto the table ). Food itself was delicious with plenty of it . Decent selection of wines and beers . Nice roomy restaurant with a lovely atmosphere. Recommend ****

site_logo

david obrien . 2024-04-14

MORE AT Google

A very unfriendly reception. No wonder this place is never busy. We went early doors Saturday lunchtime. Two adults and two youngsters (who behaved impeccably). The guy hanging around scowled at us and reluctantly showed us to a table. Then reluctantly took our order. This guy ruined the atmosphere of the place by giving off such antsy vibes. Pizza was nothing special. Every other Italian in Leeds beats this. A real shame because it could have been my local.

site_logo

thegic . 2024-04-13

MORE AT TripAdvisor

Sadly this was one of the worst restaurant experiences I have had in a long time. The food was poor and the service was just terrible 😞

site_logo

Simona B . 2024-04-08

MORE AT TripAdvisor

Strangley expensive for poor food , badly prepared and cooked. Didn't eat but paid. Never again. Service was awful. Used to be OK. Now, not long left I fear. 4 in Friday night. As I said terrible impersonal service. Communication dire. Never again.

site_logo

Sally Taylor . 2024-04-06

MORE AT Google

I visited ciao Bella with my husband as we were visiting Leeds over the Easter weekend. I'd booked a table via the groupon website before reading past reviews and I felt quite apprehensive about visiting! I needn't have worried, we were greeted by a very friendly staff member. The groupon code was made a note of and we were very quickly shown to a table. The restaurant was busy 7pm on a Saturday evening) but the staff were attentive. We didn't wait very long for someone to take our order and it was delicious. We ordered the cheese garlic bread. This was made fresh on a thin and crispy base with fresh garlic butter. The whole thing practically melted in your mouth. We ordered a side of chips which were proper fried potatoes which were the nicest chips I've tasted in a long time (and I'm from Newcastle so not far from the coast and proper fish & chip cafés). My hubbie ordered a creamy chicken dish with peas and potato slices which he found very tasty. I had a tropical pizza which was 12" in diameter with fresh pineapple on a fresh, home made, thin dough. We both thoroughly enjoyed our meals. The serving staff were very efficient, courteous and caring. Best of all they didn't once interrupt the meal by asking if we were enjoying it. Very happy to visit again and I definitely recommend.

site_logo

Ss002d625 . 2024-03-30

MORE AT TripAdvisor

Another fantastic meal in ciao Bella. Food was amazing, can't wait to visit again very soon!!

site_logo

Andy Jordan . 2024-03-29

MORE AT Google

Lovely lunch. Can recommend the squd pasta with prawns. Absolutely delicious. Takes cash too!! Thank you

site_logo

PJ Thackray . 2024-03-27

MORE AT Google

Lovely little restaurant. One of our favourites

site_logo

John Foote . 2024-03-23

MORE AT Google

Extremely rude manager, exactly like other reviewers have said

site_logo

radish . 2024-03-23

MORE AT Google

We visited this restaurant second time for a dinner. As a starter we had tomato salad (£7.95) and courgette in crispy butter (£7.50) which we shared - I have to do these at home, delicious! As a main course my husband ordered Tagliatelle Vecchia (£14.95) and I had Pollo Mantovano (£15.95) - both very tasty. To drink we ordered cocktails - Bellini (£8.95) and Lemoncello Cheesecake (£8.95). As a "desert" we ordered special pizza Nduja Dolcelatte Honey (which we had at our first visit and we loved it because of its special sweet/spicy taste) - £12.95. We really recommend this restaurant.

site_logo

EvaT1574 . 2024-03-20

MORE AT TripAdvisor

Went for lunch with a Groupon voucher for two. The food was really good and the service was also. Don’t let the negative reviews put you off, go and make your own mind up.

site_logo

Howard Smith . 2024-03-19

MORE AT Google

The Groupon voucher terms stated that booking can be made via phone, just need to provide code. See the terms in photo. Called to book a table and was asked to pay a deposit??? Is this a scam???

site_logo

Karen . 2024-03-14

MORE AT Google

Work lunch Food was ok, what you'd expect from a city centre restaurant

site_logo

Ross Atkinson . 2024-03-14

MORE AT Google

Lovely food, but dont appear toddler friendly. Very cool attitude towards them, making us feel unwelcome.

site_logo

Julie Rhodes . 2024-03-10

MORE AT Google

All book this restaurant good choice of food always friendly not been disappointed up to now I come from blackburn to meet friend 4 times a year if trains not on strike

site_logo

Honora Blackhurst . 2024-03-10

MORE AT Google

It’s expensive for what you get

site_logo

Giusimery Marotto . 2024-03-10

MORE AT Google

If you’re considering dining here don’t! Just read up on the reviews on here and on Trip Advisor and spend your money elsewhere. So much better Italian Restaurants in Leeds available that will give you a warm welcomes and better food.

site_logo

Adam Morris . 2024-03-06

MORE AT Google

Big mistake not reading the reviews before booking this place. How are they still in business with the rude customer experience and bland food they provide?

site_logo

Adam M . 2024-03-03

MORE AT TripAdvisor

Food was rather nice, but not the best Italian food ever. Unfortunately, the experience was tainted by a disagreement with the manager over the use of a voucher (won't bore everyone with the detials), but it looks like from other reviews that a running theme of this restaurant is poor customer service from the manager. All the other waiting staff were lovely and attentive, but the manager does not know how to treat customers well to get them to return. Edit after owner response: We had a voucher that had expired just a few days before visiting. We called to ask if the restaurant would still accept it, and the manager was happy with this and let us book. At no point when booking did he say that the voucher would have to be scannable. At the restaurant, he started being awkward with the voucher, seated us saying we could sort it at the table. When we did source a new one, he didn't want to accept it. Whilst we appreciate that the original voucher had expired, he was happy to let us book with it. He should not have accepted an expired voucher upon enquiry. Being rude to customers is not acceptable regardless of the dispute, and the manager would have a more successful business if he treated his customers with more respect.

site_logo

Josh . 2024-03-03

MORE AT Google

Posting this here because the chronically online manager has so few customers, he gets to spend all his time arguing with people five decades his junior on Google reviews. He’s also flagged and hidden my review because I (and some other reviewers) called him a racist and he didn’t have any defence against that, so I hope this goes to show everyone his character. If I could give it negative five stars I would. Want to start off by saying this happened to me and my two siblings, both of whom are minors. Before we even sat down, the manager was too busy hugging and laughing with another customer to greet us so we stood there for a good minute. Sat down and the servers were giving us death stares like we were vermin. Politely asked one to take our order and she simply walked away. A member of our party was looking for parking so we wanted to order for them in advance. Manager said we couldn’t do that. So we ordered a set per person and said the remaining member will order upon arrival after his clarification. The manager said we couldn’t do that and we questioned why not- is sitting down as paying customers and ordering food now a problematic issue? And the manager decided to kick us out without giving us a reason. Note, it was me and my two siblings, both children. We asked repeatedly for him to explain why he refused to serve us and he just continued to shoo us out. Had more empty tables than customers AND staff combined so I don’t see why he would even do something so unbusinesslike. Given his response on Google amongst other reviews expressing similar views, DEFINITELY was a racist and didn’t have the balls to outright say he was kicking us out because of our race. Pro tip: if you’re not a racist no one will call you one.

site_logo

Emma L . 2024-03-03

MORE AT TripAdvisor

The food was pretty good. Had a pizza and pasta, and it was nice, although not the best Italian food ever, with the flavours not coming out as much as they could. Unfortunately, after encountering an issue with the use of a voucher, the manager was rather rude to us. The voucher had expired by only a few days, but upon ringing to book to see if they would still accept it, we were told yes. When reaching the restaurant, the code to scan the voucher would not work (possibly because it was expired). We managed to get another voucher, but the manager would not accept it as it was a different voucher, and his policy is that voucher bookings have to be booked at least 24 hours in advance. We disagreed over the fact that my booking had been made in plenty of time, and that he knew the issues surrounding our voucher at the time of booking, but he still refused to honour the voucher. Whilst I respected his position, he was rude in making his point and had accepted the booking without warning us that if the voucher couldn't be scanned, we wouldn't be able to use it. Considering Leeds has plenty of nice restaurants, we will not return here as the customer service was not good.

site_logo

joshuamX9035RC . 2024-03-02

MORE AT TripAdvisor

In October 2023 my daughter was travelling from London to Leeds. So as her mother i booked a room to spend Sunday night with her before she went back to London ( we live in the North East). I had bought a wowcher for 4 Ciao Bella. I rang on the day we were there to book and wad told we had to give 24 hours notice. So could not use the wowcher. I checked the small print and it did NOT say i needed to give 24 hours notice. So the Wowcher sat there unused and then i had to pay another £4-5 to extend it. I paid £19 for £50 soend for 4 people but they would not let me book. So now i have spent £23 plus for this wowcher. Could not rally 4 people to use the voucher and we are here now to see the Legend that is Rick Astley. So i was told i could only have £25 worth of food. So tonight i had a mediocre - to poor meal and the Money i paid for the Wowcher was a waste of money. I could have gone and paid full price for a well cooked meal else where (because i paid full price here for over cooked scallops and beef). Don't bother people. Very mediocre food for extortionate prices. And Wowcher rip off tops it.

site_logo

Navigator691494 . 2024-02-23

MORE AT TripAdvisor

Food I received was barely warm, tepid at best and bland! Could have made better myself! All I got a mediocre apology from the waiter, won’t be returning. There are much better Italians in Leeds to visit.

site_logo

miss-clairee90 . 2024-02-22

MORE AT TripAdvisor

Food I received was barely warm, tepid at best and bland! Could have made better myself! All I got a mediocre apology from the waiter, won’t be returning. There are much better Italians in Leeds to visit.

site_logo

Claire Brown . 2024-02-22

MORE AT Google

The worst experience ever. We came with 2 groupon vouchers for 8 of us. We wanted 3 kids and 5 adults seat separately. The member of staff said he will not serve us until we will seat 4 and 4 by the table. Staff very rude for us. Unfortunately we had to leave and eat elsewhere. We lost the money now trying get refund from Groupon

site_logo

Justyna Lipinska . 2024-02-18

MORE AT Google

The worse experience which I ever had in restaurants.Terrible service from one of the staff ,the staff was rude not helpful at all .I'm so disappointed and never forget this experience.

site_logo

Anna . 2024-02-18

MORE AT Google

Staff friendly and helpful... Quite evening and service was quick

site_logo

Sean McConn . 2024-02-16

MORE AT Google

Bullet dodged. Owners comment reiterates this review. Think twice before making a reservation as they’re still operating like it’s a pandemic and finding it hard and they should quit. Should’ve read the reviews as the attitude of the owner bleeds into the service. Make a deposit and cancel due to genuine reasons with good notice and they still pocket your hard earned money. Doesn’t negotiate another booking on good faith to provide good customer service. Cynical attitude from the owners who neglect good custom.

site_logo

Dayam McIntosh . 2024-02-14

MORE AT Google

Shocking attitude from the older guy at the entrance.. came with voucher for 4 but it was only 3 of us as my relative couldn't make it. Already unhappy chap told us we will lose part of the voucher and told us that voucher is for 4 so we should have 4 people.. ended up asking us to leave.. Restaurant almost empty with 3 tables in use.. well done will deffo come back 🤔🤯 where is this Italian famouse hospitality..

site_logo

leszek F . 2024-02-13

MORE AT TripAdvisor

Middle of the road Italian.. the bruschetta was awful but the pizza was ok. The food came quick but the overall service was pretty cold and unfriendly. I'd say it's average value but probably wouldn't go back.

site_logo

WanderlngScotsman . 2024-02-08

MORE AT TripAdvisor

We were given a groupon voucher as a gift for this restaurant, it was for two or four and there was only two of us. To be honest the manager (old guy) seemed to of been trying to get us to cancel and rebook another time for 4 but it made no odds to us as we just wanted to eat. The voucher only worked out to £12.50 a head anyhow. Our meal was good but it didn’t stand out to be one of the better Italian restaurants. The starter was an excellent garlic bread, mains were calzone and a pasta dish which was okay and the dessert was excellent. They have a poor selection of wines and only offer Merlot for a red wine which is odd for an Italian restaurant. I didn’t like that as soon as you finish one course you had the next course in front of you within five minutes, no time to digest! The bill was quite cheap even before the groupon voucher was taken off and the drinks prices are pub prices which is good. Environment was inviting and clean! Toilets very clean as well. Would I go again …… probably.

site_logo

jane w . 2024-02-04

MORE AT TripAdvisor

Family meal out on Sunday evening. Service was prompt and polite throughout the visit. The food as ever was really tasty and well cooked. My recommendation for a top class meal would be Scallopina Di Vitello Al Masala. Well worth a visit.

site_logo

David Chilvers . 2024-02-04

MORE AT Google

I ordered goat cheese and my husband order cheesy garlic bread for our starters. The mains, I ordered lamb shank with mash and cabbage. My husband ordered Duck, sautee potatoes and green beans which were what were listed on the menu. When the mains came ,they had swooped the cabbage for green beans. I hate green beans which is why I ordered the lamb because it was meant to be served with cabbage . I was told when I queried this by the waiter that it should have come with cabbage but he told be they had none left. You would think they would have told me this when I ordered it or before it was served. No check back was made after the error so very disappointing service.

site_logo

janemG9026XI . 2024-02-03

MORE AT TripAdvisor

Far too expensive for the quality of the Meal. I had a decent pasta dish (the Alfredo) that was lovely but a member of the party that I went with had the pizza. Hardly any toppings!! Someone else got the ravioli, they said it was ok but the portion size was very small, very expensive for the quality of food. The waiters didn’t seem to know what they were doing and missed one of us out when we tried to order. It’s a nice place but won’t be returning as it’s just far too expensive for such a low quality meal. Ended up going to McDonalds for pudding because we didn’t want to spend another ££££ on puddings. Silly prices and silly staff. Don’t get the pizza or ravioli. The tagliatelle Alfredo and seafood linguine are the only good things really. Nice decor. Also no parking which sucks

site_logo

Kate Szydelko . 2024-02-03

MORE AT Google

I had the linguine with scallops and prawns. It was excellent. Delicious creamy sauce. £15.95. Fairly expensive but average price for Italian these days. Only leaving 4 because the waiters kept messing up what dish was which on my family table even after being asked which ended up leaving some of my family with the wrong meals. Also, people who had pizza said they were very stingy on the toppings.

site_logo

X472VDharryb . 2024-02-03

MORE AT TripAdvisor

Dined at this venue on a Thursday evening with my wife and two friends. The restaurant was very quiet with only a handful of fellow diners. However the service was excellent and the food delicious. We began our meal with a tomato garlic bread pizza which was so thin and crispy and packed with flavour. All four main courses were also very good. The wine list, not extensive, but very adequate provided us with a bottle of Prosecco for the ladies and a bottle of Australian Shiraz, both reasonably priced and very good. I would highly recommend this restaurant. It was the first ime we had been there but we will definitely return in the near future

site_logo

Pete M . 2024-02-02

MORE AT TripAdvisor

We went today as a party of 9 6 adults and 3 children. The venues small and intimate. We arrived and had drinks at the bar. Our table was booked but there was no hurry. The food was fantastic and the service was second to none. A fabulous find just off the main centre. We will be back

site_logo

susanbY1847NJ . 2024-01-28

MORE AT TripAdvisor

First time we've been here and definitely the last. My wife and I called in for lunch, the place wasn't busy. I ordered a pizza Napoli which when it came looked odd because I couldn't make out or taste any anchovy or capers. Called the waiter back over and asked if this was a Napoli to which the answer was no it was a marguerita. When I said that I had ordered a Napoli he called over the manager - an aggressive bad-tempered older guy - not sure if he was the owner or not. He refused to change my food to what I had ordered from the waiter saying that I had eaten part of it and then had the cheek to say that I had ordered a marguerita in the first place - in other words accused me of lying. He was very unpleasant, rude and arrogant. All I wanted was what I ordered but he thought I should stick with what I was given. After a few minutes of this brow-beating he then picked up both of our plates and told us to leave which I was more than happy to do. On the way he shouted not to come back again - I don't think there's any chance of that and if he carries on like that treating customers very badly it won't be much longer before he doesn't have any left. Even Oliver Twist would balk at this place!

site_logo

738alistairs . 2024-01-27

MORE AT TripAdvisor

Dreadful customer service given by elderly waiter. We were asked to leave and never return after we had told him we had been given the wrong meal. Having read the previous reviews you would think he would realise that his bad attitude is killing the restaurant.

site_logo

Heather S . 2024-01-27

MORE AT TripAdvisor

Stunning food, will keep on returning.

site_logo

dave smith . 2024-01-22

MORE AT Google

Everything was perfect, apart from the older manager. He was rude. Bar staff were amazing. Not sure how he retains staff. I would not work for him.

site_logo

Olwyn Moss . 2024-01-20

MORE AT Google

Worst service ever took over one hour to get our meal then paid £24 45 for a cajun ribeye steak witch was about 10mm thick 8 chips 3 mushrooms one tomato. Then one of our party could not make the meal so they charge us £12.50 for a empty chair . 6 tables come in after us and git served before us we asked waitress. She replied they were late for there bookings so they served them first .would definitely not return lots of food was been left as not good quality If I was not with my granddaughter I woukd of walked out and not paid but we did not want to make a fuss as it was her first restaurant meal out with us

site_logo

Gordon Lowther . 2024-01-15

MORE AT Google

Impromptu visit and very glad we chose this place not a chain (Not a local resident, but come to Leeds to visit my son who lives here) Food was fresh, tasty, decent sized portions and very well priced. Staff were friendly and efficient. Will certainly...

site_logo

Milopa . 2024-01-14

MORE AT TripAdvisor

We dined this evening taking advantage of “the early bird menu”. We found the restaurant to be charming. We were welcomed with open arms by the owner, having made a change to our reservation, staff were extremely accommodating and polite, food was excellent and of...

site_logo

lucyrabbit . 2024-01-12

MORE AT TripAdvisor

Wonderful, family run, authentic Italian. It’s just a short walk from the city centre. Great food and lovely staff who make you feel welcome.

site_logo

Malik Walton . 2024-01-06

MORE AT Google

Been here a couple of times now, food is always exceptional, and the service is both amazing in regards to time and politeness My new favoure Italian

site_logo

Jack Hymas . 2024-01-04

MORE AT Google

What a disappointment, we have visited this restaurant before but unfortunately this will be our last time. We spent the day in Leeds and met family in Caio Bella to be met by what I would describe as an ignorant man dealing with front of...

site_logo

YorkshireGoose . 2024-01-03

MORE AT TripAdvisor

Had a lovely lunch here, with an attentive and funny waiter. Possibly this was because it was mostly empty at the time, but I give 5 stars when we had a 5 star experience. The food was excellent. I had a very basic dish where there was nowhere to hide behind any flash, and it was lovely.

site_logo

Katherine K . 2024-01-02

MORE AT Google

What a wonderful restaurant to visit Front of house gentleman was superb He certainly knows how to please his customers Food was lovely and very reasonably priced

site_logo

Maureen F . 2024-01-01

MORE AT TripAdvisor

Similary restaurants in Yorkshire and The Humber

restaurant_img
4.0

4 Opinions

location-iconHigh Street Yeadon
Italian
outdoor_seating_317121takeaway_317121delivery_317121

I love this place. I’ve been several times and it’s always got such a lovely atmosphere and a warm welcome from the two owners. The pizza is delicious and I am never disappointed. It’s simple tasty food, not fancy but that makes it even more delightful I think. I would encourage everyone to go and try it out, Yeadon lacks good places to eat and places that open up don’t seem to stay long. I hope this place stays ❤️

restaurant_img
4.0

537 Opinions

location-icon93 Otley Road
Italian
outdoor_seating_127513takeaway_127513delivery_127513

Can understand the bad reviews of this place. Stopped in whilst partaking on the otley run. The lady who served us was super accommodating ,friendly and just a great character who you could have a laugh with. She talked us through the menu and told us what about makes the pizzas here special. And they lived up to their own hype. I ordered a simple margarita an d it was easily one of the best pizzas I’ve ever had in the UK or anywhere. Not to doughy like most Neapolitan pizzas these days. Just the right amount of ingredients and a great thin base. Place was spotless and everything was 10/10 Hope this place gets the trade it deserves. Fantastic food

restaurant_img
4.0

587 Opinions

location-icon26 Albion Place
Italian
outdoor_seating_127316takeaway_127316delivery_127316

Not Family-Friendly – Disappointing Experience We visited Pasta Romagna on a family day out, excited to try the best pasta in Leeds. My three-year-old daughter wanted plain pasta, and I was happy to pay for a full dish—just without sauce. Shockingly, the manager refused, saying it was “impossible” and leaving us with no options for her. Our lovely day ended with disappointment and tears as our hungry daughter had nothing to eat. If you’re looking for a place that values customers and accommodates simple requests, Pasta Romagna is not it. Avoid the frustration and go elsewhere.

restaurant_img
4.0

3156 Opinions

location-icon41 Lidget Hill
Italian
outdoor_seating_128373takeaway_128373delivery_128373

Was so nice good price to definitely will be ordering again

restaurant_img
3.9

279 Opinions

location-iconWetherby Road, Collingham
Italian
outdoor_seating_161360takeaway_161360delivery_161360

Visited without reservation early evening . No problems fitting us in and nice table by window . Sara was our waitress and was cheerful and friendly as usual . Great food especially Frito misto . Great service in a good atmosphere . Really pleased with our visit . Will be back soon . Thank you Sara and all at Piccolino Collingham 👍😜