Parliament Hill Fields Lido Café in Camden

Consistently rude service. Don’t think I’ve ever seen the woman with blonde hair smile! Surely she’s in the wrong job! Coffee and food are good. But really not worth it for the curt staff.

Rather rude staff. Espresso was expensive at £3.20, burnt and under extracted. Avoid for coffee. Perhaps the food is better.

Overprice products and on top of that they charge £2.50 for few icescubes apart from the price of the drink a bit abusive if you ask me. Hildren Mc and cheese more like just a cup of pasta hardly any cheese for £5 quids . No eating or buying anything in here anymore! Staff slow and unfriendly

Biggest ripoff in London. £4.50 for the worlds smallest iced coffee. Avoid at all costs.

Great warming coffee and delicious pastries after the morning swim 👍

Some of the world’s most horrible staff. Maybe they’re trying to win a competition for it? It’s also extortionate. Clearly a business that will get the trade either way, so zero effort needs to be made.

They should know not to pour a Cappuccino from one cup to another

Rude staff made us feel unwelcome, like having customers was in inconvenience. Also told us a vegetarian pizza was pepperoni - are they even paying attention? And there was a pigeon in there. Terrible vibes would not recommend.

Absolutely love the Lido cafe - like the Lido itself, it is a national treasure! The food is fantastic, the staff team make it feel like a little trip to Europe every visit and Alessio makes the best coffee in London. Thank you!!

Great coffee, the unfriendly staff really let it down. Why they can’t simply put a bowl of water out for the dogs and show a smile to their paying customers, I do not understand. It’s like they don’t want to be there. It really spoils the otherwise lovely vibe. Also saw pigeons landing on the salads and the falafel stands. Gross.

My happy place in North London- simply the best breakfasts , and the staff (specially Emma, Alessio, Elodie and Ahmed) have become like family over the years : never afraid to give attitude if you act out “NW3 entitled and privileged” (eg when sending coffee back because it’s not ‘extra hot enough’ , or complaining about a little queue)….but when they smile and joke with you it’s actually genuine , unlike the fake smiles and fast service (designed to get you leaving quick) at other personality-devoid cafes in London. Really a special place with wonderful people .

Mediocre coffee and food, rude service

Amazing cafe ! Lovely coffee and they do great food and falafels outside !

My mum was visiting from overseas and our lovely visit to the Lido was really spoiled by the rude guy working behind the counter. We came in after our swim, in dry robes but with slightly wet feet. The guy went mad, raising his voice and shaming us in front of a cafe full of people. Every other cafe / pub / shop in the country has to deal with wet floors when it rains, surely one attached to a swimming pool can?? Either put something on the floors or put a sign up to tell people they can't come in with wet feet. I'll not be back, easy money lost. Hoxton Beach - get a grip of this.

Falafel wrap is the only reason to come here, it's excellent. The tea/coffee is on par with what you'd get free at a church jumble sale and best avoided. Those that mention the friendliness of the staff clearly have their bar set at zero!

Coffee is fine, and the cakes and pastries are delicious. However I had the croque monsieur there and it was basically a hate crime against the French. Dry brown bread, cold ham and cheese and some microwaved bechamel on top. Definitely would never eat there again.

We enjoyed a very tasty sandwich and luxury cider after a swim!

Nice place, open air, enjoyable surroundings

Gorgeous little cafe perfect for an after swim piece of cake and a coffee!

Eclectic eatery serving coffee alongside sandwiches, pastries and a small inventory of provisions to take home and cook. Accessible from both the pool and the north perimeter of the facility.

Good coffee and excellent pizza!

Food = good! (4/5) Service = (1/5) consistently awful. It’s Basil Fawlty, begrudgingly serving customers, but without the humour. I’m a confident 34yr old and I feel uncomfortable, sometimes scared, by the guy who wears blackout shades and plays 4am afterparty music. This spoils the lido atmosphere, but only momentarily, for those who dare.

they do not deserve a 1 star rating, all the servers are racist they would not serve people of colour and muslims. they were very rude aswell did not talk nicely to any of the people if colour or muslims we were completely ignored

The best falafel in London. Made fresh in front of you with a wide variety of salads and pickles. A gem in Hampstead 🤩 (only £6 for the box!!)

The lady who is serve people need to stop lick her finger when she puts pastries to the bags

Great staff always smily and helpful with food suggestions. Foods always very tasty. Never disappoints. Service sometimes slower if you come on a very busy day.

Really lovely place Just had a gorgeous soup and sourdough there after a cold swim. Smiley friendly staff . I’ll definitely be back

I love this place. I go every day and it’s a tonic from the worlds woes. I love the staff, they are funny and witty and I always a laugh with them. The food is Fab, the coffee is great and the music is always vibrant.

I come here a lot and I have tried so hard to engage with the staff. But so far they are impervious to my charms. Still rude and surly. Cmon guys, we just want a smile and a hello. Your coffee and food are great. Be happy about it!

Last couple of times I've been they've been closed or said they couldn't serve me a drink as had already cleaned their machine an hour before closing time. Change your opening hours or serve until you say you're closed! Other times have had issues getting food as kitchen closes well before cafe closes.

I go here regularly after a swim and the coffee is great. But, let’s be clear, the staff do not care for their customers in any way. And you know about it! They work slowly, don’t mind people queueing for 15 mins for a coffee. Their default is a surly and rude attitude to everyone. Even new staff become like this because the culture there is that customers are an inconvenience. It’s quite incredible really! My advice - only go if you can float above all of this.

Totally agree with previous reviews, the service is so unfriendly, it makes you feel very uncomfortable and unwelcome, and I certainly won’t return. Coffee was ok, but I’d rather go without.

The food and drink are four or five star. The service is 0 or 1 star. I go there most weekends and enjoy my lovely coffee or hot chocolate with very nice pastries. And everytime I go I have a little competition with myself - can I get get a hello, a smile or a thank you from any member of staff, I have yet to succeed in receiving any. It's so bad, I actually find it amusing.

Perfectly good flat white. Staff ok with me. Not sure about all the negative comments - service was pretty standard for a London coffee shop. The pastries did look excellent, I didn’t try them but a big selection of morning goodies available. Drank my coffee outside overlooking the Heath on a glorious sunny day. Probably not the easiest place to run profitably so happy to support if I find myself on the Heath in need of coffee ☕️ 😊

I have been to this cafe a number of times and the staff are always shockingly rude, they treat customers as an inconvenience. The coffee tastes burnt and the food is underwhelming. A shame as the lido is lovely, it really is let down by this place.

The rudest stuff ever. No vegan options and coffee tastes like paper.

The food is good and very good value for money but the service is so poor that really puts me off to have my breakfast there after my lovely swim. They are unfriendly and some of them do not pay attention to your order-coffe-hot chocolate. A pitty I tried again today. The water was very rude to me. I took my breakfast to the tables in the heath, he came back to talk to us, we thought he was going to apologize, instead he had another go at me. My friends, another customer an myself could not believe it. Unfortunately, I will not cone back after my swim. What a shame!!

Yup -the staff are strange here. In fact I’ll admit it- scary. It feels like you’re intruding on a nightclub after- party, (that you definitely were not invited to)when you come in with your wet swimsuit on to ask for a coffee. It’s a shame as it spoils a lovely day out.

The food and coffee at this cafe is always fantastic. This place always hits the spot.

Lovely tea banana cake delicious

lovely cafe, great selection of european goods, handsome staff

A lovely spot on the water, tasty treats, very cheap cuppa, and on the walls, a very pedestrian overpriced collection of paintings displayed by a “secret artist”.

I had fantastic coffee experience.

Extremely rude staff, very unwelcoming, the sign on the door says dogs welcome - however the second I came in with my Dog on a lead the staff said you can come in but the dog needs to stay close to you on a lead - unsure why? We were stared at and the staff were making unagreeable faces and noises as I was with my dog. My friend peeked round the corner to admire the pool and we were told off like school children. We immediately left as there was no coffee anyway but we wanted to support a small local business. This is the second time I’ve experienced bad service and by the looks of the other reviews I’m not the only one. What a shame

Great place for a coffee and food. Also sells wine and beer.

Very hilly!! I took it upon myself to prepare for the challenge of pushing a heavy buggy up the hill with lots of deep breaths etc, futile as I barely made it, heaving, but once up there, the scenery is breathtaking and so worth it. I could have stood there for a very long time. I have been to Hampstead before but never in that direction. Ponds full of ducks and swans watching them flutter and dive is mesmerising. Had a delicious coffee at the lido cafe. I boldly decided to go back via the hill. Looking behind me to make sure no one was close by as I huffed and puffed my covid excess to the top. Best way I found is not to look up to see how far you have to go!!

One of my favourite places. Good coffee and food, and dog biscuits! The staff are friendly and funny and I look forward to seeing them before my dog walk. Considering some of the entitled Hampstead characters they have to deal with on a daily basis I think they are angels! Love it

The falafel wrap is incredibly delicious, it is bursting with flavours and the patties are perfectly crispy. The coffee is very good too.

It’s a great cafe and the food is lovely, but the staff (most notably the guy with tattoos) are at best rude, and at worst confrontational and argumentative. Today I watched the guy shouting angrily at a perfectly polite woman whose child needed to use a toilet, and they have a staff toilet at the cafe. No compassion or sense of reality, let alone manners. Total jobsworth and, it seems, very quick to respond to any situation with needless anger. Even though I swim at the lido frequently I choose to avoid this nice cafe because of the unpleasant atmosphere generated by the staff.

Coffee is great food is amazing but this blonde girl out of order she always forgot my orders she is unclean and very rude I don't understand why she there for

Delicious falafel, generous portions with a lot of veggies, and such a lovely service! Great cafe with reasonable prices and homemade bakeries. Highly recommend

My two granddaughters (12 and 9) visited this cafe today specifically to buy a milkshake at a cost of £4 each. The shake was awful, hardly any milk mostly ice and fruit in a small plastic cup. Neither of the girls could finish it. Waste of money and will not go there again

Great buckwheat panckes with feta and spinach

Had a weird/clunky experience at this place! I guess COVID confusion and customers added to the pot so can’t blame the staff too much. I like that they sell groceries too, I was able pick up some bits alongside my tea and cake. Definitely coming back for Hoxton Beach salad... hopefully it’s as good as Nags Head Market

The falafel is the best I've ever tasted, we've had wraps and salad boxes and they're always incredible 😍 the guys are so friendly, and the coffee is great. One of my favourite places to stop in North London.

Always very busy and very welcome after a cold swim although the staff are quite brisk. Coffee is nice and reasonably priced and a good selection of pastries

Absolutely love this falafel, so fresh and tasty and generous portions, one of the best in London! Mido is an excellent chef and a lovely bloke! Highly recommend :)

Poor service and communication. Have been waiting 30 min for my takeaway lunch to be told that they ran out of food and there is nothing left for me. This is puzzling in itself, and there was no apology neither.

Beautiful place but unfortunately too many people. Very muddy be ecause people trying to social distance. Groups of people taking up the pathways.

Go snaffle a falafel by the Heath. The best falafel/meze box in town courtesy of Mido.

Mido is great guy and his felafels are number one in London 👌🏼 Highly recommended.

Fantastic falafel and total relaxing place due to Medo from Hoxtom Beach

One of those places that stays in business entirely through lack of competition. Staff was rude and quite simply incompetent, treating each customer as if they're an inconvenience, the customer in front of me had a simple order of two dishes two drinks, took the staff member 5 full minutes to take the order, several attempts to figure out the total, then the customer asked if they could please make the coffee once the food was ready so that it would be hot. The moment the customer moved away to wait for order, they made the coffee and put it to the side. Several people left the queue through sheer frustration at how long simple requests were taking. Needed a spoon for my order, took two minutes in which nothing else was achieved by staff to get one.

I was shocked by the actions of a staff member at the HH Lido cafe. He told off a customer for patiently waiting for his food on one of the benches provided. As the digital beeper failed to work, and the staff member had to walk over to pass across the ordered food. If this is what customers can expect, I intend to take my custom elsewhere.

Best falafel I've ever tasted! Also great coffee!

Yes great location and nice staff.

If it wasn't bad enough having rude staff, the manger/owner are worse! I have never been spoken to in such a way as a customer before. Would never come back to this cafe, AVOID!

Great cafe with some very good coffee, food options and the breads and pastries are fantastic too. Lovely after a swim or when just out for a walk on the Heath.

Lovely space and really good coffee!

Decent cafe by the pool. Food was delicious and not completely overpriced as these places can tend to be. Missing a trick by not offering Oat Milk for their coffee's

Very busy, enjoyed sitting outside in the sun, but huge queue in the cafe, needs organising as people pushing past with hot drinks , lots of young children in there too. Pleasant staff.