Park Head Hotel & Oak Room Restaurant in County Durham

Very nice hotel. Useful location for visiting the Auckland Project which this hotel is part of. The Auckland Project is not to be missed when visiting this part of the country.

We had Sunday Lunch today ,3 adults one child . Firstly food was cold . Waiter changed it however still not the best ! . Must have run out of certain Veg as we had boiled diced veg . Menu stated roast parsnips root mash we had none of that . Won’t be returning very disappointed .

Had Christmas lunch and the turkey I was given one slice it was dry and chewy. Barely any veg just peas and I found one slice of carrot and 2 Brussels sprouts. Very poor value for money it was 25 pounds it was only probably worth 10 pounds. Portion was like a child's portion very small.Went home still hungry. Will not be returning

Visited this afternoon for the first time since refurbishment. Thought we would call in for a drink, the bar and new decor looks lovely but the bar seriously lacks comfy seating. It felt like we were in a waiting room. Otherwise lovely

Imagine an upmarket corporate hotel that's got the feel of a family run establishment, that's the impression that I got. The staff could not have been better :friendly happy and attentive, (Sasha, your lovely!). The food was fabulous, desserts addictive.

Beautifully clean and very welcoming

Tastefully decorated, good menu, welcoming staff

We spent one night here on Sunday Stopover deal. I thought the room was excellent, the food ok and the service excellent. What was amazing was the value for money. Highly recommend...

The service has been excellent. The staff are helpful and can not do enough to accommodate your needs.

On a noisy road but plenty of quiet rooms at the back and around the courtyard. I understand from the manager that bedrooms roadside have special glazing to cut down noise. Part of the Auckland Project, and very worthwhile to buy a ticket at reception to see all the local attractions, at a discount too. Staff are fabulous, our room (11) was particularly spacious and quiet, and there's plenty of parking. Cooked breakfast was fine, if a little lukewarm, and dinner was good.

Stayed at the Park Head Hotel (room 24) for 11 nights while training in a new job. Hotel: Really lovely location and grounds with plenty of parking and outdoor space to enjoy drinks etc. Room: really lovely decor and ambience, bed was really comfy and plenty of pillows. Shower was excellent with a standard shower head and a rainfall head. Only I issue I noticed was that when I returned to my room some days, the housekeeping staff had left lights on in the room for no reason. Staff: The staff were excellent and really attentive. As I was there for several days, the Restaurant Supervisor, Sasha, and the other restaurant staff got to know what I liked from the bar and were really friendly. The Duty Manager, Andrew, was really professional; I had a query on my bill and he resolved it without any issue. I booked the room before going on holiday and the manager allowed me to leave my car in their car park while I had my holiday and then came back to it a few days later. Food: The dinner menu was fairly extensive with plenty to choose from and reasonably priced. The portions were really generous and really tasty. The breakfast was also really good with plenty of choice from continental pastries, cereal toast etc or hot options (or both). Cons: The mobile signal in the area is somewhat patchy; I am with EE but can't comment about other networks. The WiFi was free but also wasn't particularly quick and sometimes froze; a good thing if you want to get a break from digital world. The road alongside the hotel can get very busy so can be a bit tricky pulling out of the hotel to join the main road.

Staff are 1st class very attentive and polite. Sacha was fantastic behind the bar and serving in the restaurant. From start to finish all the staff made it a welcoming stay. The room was clean, fresh, and well furnished. The bed is very comfortable. The only drawback was the road noise.

We were in a lovely room in the courtyard, peaceful with no noise whatsoever. The room is very modern and had everything we could possibly need. The shower was amazing! Vegan breakfast was delicious.

Nice hotel. Animal friendly. Rooms are big and clean. The staff are nice and helpful, and the food is good. Drinks are a bit expensive. I really enjoyed my stay here. Very impressed.

First visit but definitely will be back. All aspects you need from an hotel were there.

Lovely Sunday lunch, staff were super attentive and welcoming and very accommodating of our dog. Very generous portions and very reasonable prices!

Friendly staff. Pet friendly. Nice breakfast

Really good food very nice rooms excellent staff

Wonderful welcoming hotel, couldn't find faults with room and food was amazing

Super place to stay. Good food using local produce

My family and I have stayed twice now and we've felt at home - spotless hotel and the staff are really welcoming, kind and polite thank you all so much we'll definitely be back - a very special thank you to Hazel, you're amazing 👏 😊

Lovely place didn't stay over,but it looks nice Had set menu lunch , It was nice.

Had Sunday Lunch here, it was beautiful x

Friendly staff, nice rooms, good food.

This location is perfect for a small peaceful getaway. The staff are truly faultless. The day staff and the night staff provide incredible hospitality. The food is simply to die for. I definitely recommend the Frickles. Location is mid tier because its very rural however if driving the town is a small 5 minute drive from this location. Dog friendly!

We arrived at 6 for Sunday dinner, pleasant person met us and took us to our table. Got our meal which was nice but then sat for what seemed to be ages for anyone to come and take the plates away, and there was only four tables including ours being used . Then told there was potentially only one serving of a dessert, none of the one that we asked when we first ordered the meal and told “you order desert when you finish your main “. Service doesn’t match the prices in my opinion.

5 stars because its dog friendly. Stopped for a very good coffee whilst walking the lines, very enjoyable. Spotlessly clean