Papa John's - Prescot Street in Liverpool

Pizza was very testy I really enjoyed, and Amazing service

handsome man served me , top tier service and he was really nice

really good food and great service, really helpful and great pricing.

Well served by mr. Singh (happy)

Your pizza arw very tasty thst me and my son really enjoyed on December 28, 2024.We backed to Hong Kong more than two months. Hopefully we will travel to Liverpool again and enjoy your tasty pizza. You all are very nice guys. Thanks again.

Best Papa Johns we've used. Quick, piping hot and friendly delivery.

Almost an hour waiting for a pizza DO NOT ORDER FROM HERE

Good customer service with care

Amazing service, staff are friendly, highly recommend !!

Staff rude, food inedible no good communication I’m absolutely appalled and think it’s disgraceful DO NOT BUY FROM RESTAURANT worst food ever had I wouldn’t give it to my dog disgrace not happy one bit

How a small detail that would be fabulous could be chairs to rest

Great Papa Johns, staff are really nice, my favourite papa johns I’ve been to. My food was amazing!

Had an issue with my order, my brother on the phone resolved the issue quickly and professionally. I didn't catch his name but god bless you my friend 🙏 ❤️

Good food easy to order fast delivery.

Good food tasty ready on time I love papa johns pizzas. Garden party 😋😋

I buy 2 garden party pizza but totally out of test because is not properly Cock and not in test properly test i not preferred again.

Papa John's pizza peoples delivers consistent quality with its fresh ingredients and flavorful crust. The garlic dipping sauce is a standout, adding an extra layer of indulgence. While the toppings are generous, some might find the crust a bit thick. Overall, it’s a reliable choice for a tasty pizza night.

Fantastic service and kind atmosphere.

Made an order on Saturday and waits for the order for an hour, the app said that the pizza was in its way and continued to wait, after a while I was passed to the manager who informed me that my order had been cancelled because they have no drivers! so no notification and an app that has the delivery saying it was in its way. This is the worse pizza place to order from, it was only because it’s been so long in using this store that I give it another go hoping they can get a basic order correct, usually sauce is missing, toppings are missing, sides are stone cold or awful but I hoped that just ordering a simple pizza and garlic bread would be doable, but it did not even arrive, manager really could not care less and said we can have it sent out again but by the time it arrived it would have been too late, I asked if the prefer could be refunded, I’m yet to receive the refund. Terrible service, poor communication and somewhere that I won’t order from again. Quality with papa johns has decreased over the time which is a shame, they were always a firm choice but the quality of pizza over the last couple of years has decreased compared to competitors who offer a much better service, pizza and food that actually turns up. 8 days later and no refund, no call as promised from store twice, when I call the manager is off…if you place an order here and it is cancelled you will not be refunded!! And customer service has been looking into this for a week and no resolve with them also, I’ve basically just given them money for nothing.

Unhygienic, The staff don’t use gloves

Mal servicio, el pedido no llegó y la aplicación dijo que estaba fuera para la entrega. La mala comunicación no volverá a ordenar desde este lugar. Cuando llamé me pasaron a gerente y recibí una disculpa tan molesta. No he pedido desde aquí por un tiempo y solía hacerlo al menos dos veces al mes, pero las pizzas estaban empeorando, los lados estaban mal cocinados y siempre faltaban salsas. Pensé que había pasado un tiempo y que volvería a intentarlo y desearía no molestarme, no esperar para nada.

Papa johns do the best pizzas about, the staff are lovely and can cater to any needs! Definitely recommend papa johns Prescot street!

Excellent pizza and service by staff.

amazing service, friendly staff, the perfect papa johns

Good place to order pizza! Delicious and the delivery boy very humble and smilled

Offered free food voucher for a good review and turned up to collect and they didn’t let me take all the food that the vouchers got

Don’t go here you’ll be waiting 2 years for a pizza

I ordered a pizza, but it took over 30min to make after saying it was ready on my phone Extremely slow. But only 1 guy was working so I feel bad for him. Need more staff here. However extremely good pizza.

Quite good food with cheap price, I don’t need to cook for myself anymore

Amazing service and food, always having an offers.

Great service, very warm staff.

The person at the counter is extremely polite and they make the products with utmost care.

Papa John's offers consistently great pizzas with excellent service. The staff is always friendly, and the delivery is prompt and reliable. A top choice for quality and customer care......

The service was fast n amazing🌟🌟

"Papa John's Liverpool consistently delivers delicious, fresh pizzas with excellent service. The staff is friendly and efficient, and orders are always ready quickly. A great choice for pizza lovers!"

Worst pizza, worst customer service and worst people!!! They dont use gloves to make pizza! Manager (Harpreet) does not even talk properly and address the concerns properly. I think he is just after money and not after customer service. Will never recommend this place to anyone. 0/5 for everything.

Ordered from here online on 21/09/24 2hrs and no sign of delivery, Saturday night ruined and and we ended up going to bed hungry. After 2hrs and 30 mins we got a text message saying “ Sorry, but your delivery was cancelled. Your courier couldn't finish the delivery. Please contact Papa Johns for further assistance” This is not good enough- not only had our night been ruined but we then had to go out of our way to fill out a form and wait for Papa Johns to contact us.- no compensation just an insincere robotic response saying our money will be returned with 5 working days. Avoid avoid avoid

AMAZING BEST WORKERS EVER. HAPPY IS BEST PIZZA COOKER IN THE WORLD!!!!!

Great variety, quick service and friendly staff!

Food was great clean kitchen staff was very helpful good value 🙂.

Good and tasty food, I ordered late night fast delivery warm food think pizza think papa johns.

Fast service and food was made perfectly. Lovely staff!

Lovely staff and great food, looks like there’s been a lot of improvements. Me and my friends went and the pizzas were made quickly and at a good price.

Always a problem with this shop! The staff is so aggressive and unprofessional ! Every time something is wrong! And every time it gets worse and worse!

Order wasn’t ready for 45 minutes (ordered a singular small pizza) When pizza came tomato sauce was watery and the cheese was thick and greasy. The workers don’t wear gloves and kitchen looks a mess 👎🏾

Woefull. Possibly the worst pizza I've had. This used to be good years ago. How times have changed. I would NOT RECOMMEND.

Papa John's Prescot Road branch consistently delivers on taste and service. Their pizzas are always fresh and flavorful, with a wide variety of toppings to choose from. The staff is friendly and efficient, ensuring a pleasant dining experience every time. Highly recommended for pizza lovers!

The staff served me well pizza topping was amazing i received my order timely and as i wanted it to be. Overall experience with papa johns was excellent. Keep it up staff cheers

friendly staff. excellent environment.

Food is always ready on time for collection. Tasty pizzas and sides.

I cannot express this enough… YOU NEED TO AVOID THIS PLACE. I ordered food from this establishment via Uber at 11.30pm on a Wednesday. Me and my mate were staying in Liverpool for the football, we were starving and needed something to eat, we had no idea what we got ourselves into. (I’ll keep the story short we never ate) The order status never changed on Uber, so I tried contacting the store multiple times to see what was taking so long. They didn’t respond. I then called the store as my order was 1 hour in as I had no updates on my food. I then checked the store opening times via google which were telling me they were closed at 11pm. I appreciate UBER are a different company; I was told by UBER I would get a refund when I cancelled the order. (I never got the money) Because Papa Johns apparently already started making the order, which is absolute nonsense btw. I then rung the store countless times speaking to a range of managers and staff hoping one of them could string a reasonable explanation together (which they never did) all of them giving me the same boring excuse. As far as I’m concerned this place is run by idiots. Rule No.1 of business - Update your business hours!! Long story short - I NEVER GOT MY FOOD OR MONEY BACK.

Stood there for 10 minutes shouting them and they're all just talking amongst themselves 1 person brushingthe floor in the back with a pizza waiting on the side.... Sorry for whoever that pizza belongs to a so don't know what will be on it. Store manager then told me to wait 20 minutes after I had placed my order 20 minutes ago. I asked for free side to compensate me and he told me no. Talking to me in an arrogant way. Never eat here

Got a call 40 minutes after I’d placed the order to tell me they didn’t have some of the ingredients. Was delivered after an hour - but they hadn’t given the delivery driver the drink. Pizza was hard and stale, in parts cold and others blistering hot as if microwaved, and drenched in grease. The chicken from the Side was very cold - didn’t feel comfortable eating it. Threw the majority of it away and ordering from elsewhere.

Completely awful, orders on asap take over an hour to arrive. Another time when given 5 hours notice to deliver then just didn't deliver then when going in store to ask what happened they claimed it was delivered when it was not. They also do not ever answer the phone. PLEASE do not order from here and if you do make it for collection.

Used to be the best pizza in Liverpool by far. Ordered many times over the span of a couple years and always consistently good quality and service from them. Must have new management these days because I’ve had 3 bad experiences in a row. Food quality has absolutely plummeted as has service. Never ordering from here again.

Ordered from here twice, first time my order was delivered with the wrong desserts which was not too upsetting but ordering again yesterday my pizza was delivered cold and incredibly undercooked, not happy with it in the slightest.

Ordered at 10:30pm order was accepted waited for over an hour with no update kept ringing store no answer so drive down to find it all locked up and by order just sat on a screen

Absolutely terrible! Missed most of our order and then won't pick up the phone when we call. The pizza has hardly any toppings on it either. Please save your £ and order from somewhere else!

Update: I was tryng to cancel but no one is answering the calls, eventually the pizza was delivered after 5 hours. Nothing wrong with the pizza. It’s the delivery time that made me give them 1⭐️ Order never delivered, been trying to call the store but no one is answering.

*PLEASE PLEASE DONT ORDER FROM HERE * I honestly think this place is incapable of getting orders correct (not only from my experience but from other reviews on here too). Ordered once and they missed half my meal, phoned them up and got told to come and collect it, gave them the benefit of doubt. SECOND TIME ordering and they forgot more than half of the meal due to "every human makes mistakes" after calling up the manager who didnt have the slighest sorrow for his and others hes in charge of. He was rude and disrespectful, i dont think disappointed is the word when it comes to this place. *PLEASE DONT EVER ORDER FROM THIS PLACE*

The sell halal chicken pizza's at this branch. Good offers also

I ordered a meal deal of 2 pizzas and 2 sides with a drink totalling £32 from Papa Johns. The status went from ready to delivery and then cancelled. I called the store to enquire. The staff said they cancelled it because there was no delivery available. What the heck? They did not call me before cancelling it like every other seller does. If there was no delivery available why did the order get accepted? Why did they start preparing the order? I told them I would come down to the store and pick it up in person and they agreed. I went down to the shop only to get treated rudely. They asked me to place the order again. When I told them they should have informed me before cancelling the order they started speaking in a rude and careless manner. I am the one who got his Friday night ruined, walking to the store in the middle of the chilly and rainy night despite paying the delivery charges, got treated badly walked back with nothing and slept hungry. All this after a hard working day. I just wanted to relax at the weekend. Still haven't received my refund. I am writing this review so that people can be extra vigilant about ordering from Papa John's, especially from Unit 1A Prescot St, Liverpool L7 8UL

I placed an order at 10:20pm the pizza was being made snd almost ready to collect when it was cancelled. I phoned the store to find out there was no drivers so if I wanted I would have to collect. I was at work so had to place a new order at 11:00. The time got to 11:30 and couldn't wait anymore so went to collect even though the app showed pizza wasn't ready. When I arrived there was a large queue, only 2 people working and no one checking orders. I saw a pile of pizza just sitting there. We then waited almost 20 minutes for the person to finally start handing out the pizza. When I brought them back to work the pizza was stone cold!! The backs of the garlic bread was rock hard like it was made originally at the 10:30 and was left to sat there. There was one pizza that wasn't even cut and it ended up being more like a tear bread as we couldn't even cut it with a knife it was that hard. We put 2 slices in the microwave to try and soften it up but honestly the whole thing was unedible. To make matters worse we had no sauces that was ordered and the chicken poppers side only contained 6 pieces with 2 being raw. I was devastated as we where working for the NHS on nights at the hospital and was meant to be a colleague leaving celebration pizza that turns out so wrong. I have never experienced a 45 minute wait for stone cold pizza and raw chicken. I will never order from this branch again and can see why they only have 2 star review on Google. I think even collecting in person would have helped but was terrible and was told that the sauces would be refunded and the side but never recieved it, for £40 was an absolute joke.

Ordered at 5:19, arrived at 6:30, spent 30 minutes in the 'checking and cutting' only for us to call and have them tell us it was on the way, tracker showed them leaving the place 5minutes later (tracker was sent via text message) arrived cold and missing part of our order. Tried to contact the store to ask for missing drink only to have no one pick up when called. Update: have since called 6, SIX, Times and been ignored everytime. Each time its rang through with no answer.

awful. ordered a delivery through the app. took well over an hour to arrive and was cold and soggy.have called and ask for a refund, not holding out much hope. with I had read the reviews first avoid this pappa johns

Rude staff. Made us wait 1 hour and they kept saying 5 minutes constantly. People working here just don't want to work. Worst experience ever. Do not order from here.

I placed my order online at 21:00 and received my order at 22:31. I had to call four times, I called at 21:50 and the pizza was still not in the oven, 1 hour and 31 minutes is an unacceptable time for one pizza and a side to be delivered.

Ordered in person as husband was just out of hospital so it was easy to get to. One staff member was helpful and serving customers etc., another was making pizzas, but another one sat on his phone the whole time we were waiting to collect. Thought he was on a break and that’s why he was ignoring us, but turned out he just wanted to get paid for doing nothing, unless he’s a volunteer they can’t get rid of. This place has screwed our orders up in the past. We thought turning up in person might be a better experience.

Ordered a pizza deal with 2 starters, an pizza and a dessert. Absolutely the best takeaway pizza we’ve had and blew Domino’s and Pizza Hut out of the water. 100% will be back!

I ordered a small chicken fajita & a Mexican for my boyfriend & I.. Arrived an hour late both cold dough like cardboard' cost just under £40!!!!!!!!!!! By 10.50 pm on arrival I was too hungry to complain, my fella thinks I'm nuts to have waisted so much money- Never again.

The service is quite slow compares to an average service e

2 hours for a pizza... wrong drink aswell.

Ordered from here as we have done many times before and pieces of real meat arrived on our pizza My girlfriend has never eaten meat before so this is an overall horrible experience. We'd never order from here again.

Twice been using this place and left Happy. Friendly and helpful staff, short waiting time and quality pizza

Nearly a 2 hour wait. Food never got delivered and store was closed. Contacting customer services for a refund... Waited up for nothing.

Prices of £2 - £3 have been added to each item

Waited 3.5 hours for delivery. The good was freezing. This is a joke. Will not be buying again. Ruined my Friday evening.

The pizza took over and hour to come, which to be fair they gave us a brownie to apologise about the wait …. but the brownie was burnt black! On top of that they sent 2 boxes of wrong flavoured chicken wings! I would NEVER buy from here again.

Don’t waste you time and money, they took the order and didn’t deliver or answer the phone we have had to do a chargeback

They cancelled my order because there "were no drivers avaliable"

Ordered a pizza it came with the wrong topping and without the drink and ice cream I ordered. I still tipped the delivery man thinking he’d be bringing me stuff or give me a full refund when I found later he told me he was only giving me a partial refunded for the drink and missing ice cream. Go to domino’s it’s consistent.

Took over 2 hours to arrive. Store wouldn’t answer the phone, considering how much 2 pizzas is, it’s not worth the wait.

Seemed fine and the staff was friendly enough

They Was supposed to deliver my food they cancelled my order and still took payment which I will be wanting back do you not read these what’s the ever and would not get a delivery off of them

I've ordered from on regular basis but they messed up order missing item said they will redo it next day same again missing item same item poor then said sending the ice cream out but never came poor customer service really bad manners putting phone down because you messed up 40 pound order never again don't order from here the staff and manager so rude left a email with customer service and offer me a free side poor never again

DO NOT BOTHER! Absolutely disgusting service, not only was I calling them for over 3 hours for an update on where my pizza was, the guy who answered then proceeded to shout at me telling they tried to call me 10 times when the driver was outside which is pure lies, vile service and I am so disgusted

Had a meal from here 40 pounds was awful an hour late cold missing item ben and Jerry's ice cream called up got rude manager won't ever order food from here again

I ordered two large pizzas with two sides and pepsi. The driver instructed me to phone the shop and request a refund because he forgot to bring the drink. When I called the store, they refused to give me a refund and instead promised to deliver the drink to me again but he didn't. I raised this issue via their website but I haven't received any response.

The ordered arrived late and not what I ordered. I am allergic to mushrooms, it clearly states no mushrooms in my order yet they messed it up and they don’t answer calls on time. I still haven’t received my refund.

I’ve been ordering from here for a long time since it was the best pizza in Liverpool but…..The last 3 times I ordered it’s been the same bad experience: it says deliver when it hasn’t and it doesn’t come until way later. Today was the last straw tho: - It took one hour to arrive - They send the wrong drink - Not even one sauce on the boxes or any of the 4 extra sauces that I paid for - Everything was freezing cold - Nothing was cut properly, so I had to cut it myself - I called and I was told someone will bring the right drink and sauces…. It’s been an hour and nothing. Waste of money. My fault for allowing them to fool me 3 times, never again.

Rang up to make sure a vegan pizza was without cheese and instead a fully loaded meat version arrived. This meant half of the party ate and the other didn’t as they wouldn’t send a replacement and ‘couldn’t handle the order’. This should have been a nice one off treat! Wouldn’t order again! Really badly managed and some abrupt staff… Please don’t order!

Very bad service and the order was delivered after a hour

Order was cancelled because they apparently don't deliver to our area (we've had a delivery from this store before). Lady over the phone couldn't have been more rude. Still waiting on a refund. Absolutely awful customer service. Never again

Ordered food at 19:50. Rang up at 21:10 because it still wasn't here and was on quality check for 40 minutes. The guy told me it would be 20 minutes. The tracker then at 21:46 said it was out for delivery. I went downstairs and waited for it and checked the tracked again 5 minutes later and it said it was delivered. I waited another 5 or 10 minutes and rang the shop twice to no answer. Checked on here and it was now closed. Absolutely scandalous service and mo way to get in touch for a refund.

We ordered pizza after an hour and a half I phoned the shop and was told the delivery driver had left 5 minutes ago and the lady apologized for the delay. After 2 hours I phoned back and she was unable to say if was in the shop or on it's way??? I told her I want a refund and she said that the next time we ordered we could have the pizza free of charge. I asked to speak to a manager and she stated they are not in work at the moment. I asked for a refund again as we will not be ordering from them again. She then agreed to the refund and stated it will take 3-4 days.

Ordered online, food was vile and overpriced. Never again 🤮

Papajohns pizza is absolute god tier above other franchises like pizza hut and dominoes

Been here a couple of times and tbh as vegan pizza goes, this one is pretty good... However the service here is ridiculous.. people behind the till will literally look at you, stand there chatting with the 9 people behind there who seem to be just dossing about, then when they are ready, they will just look at you, say absolutely nothing and expect you to order.. no hello, no next please, no what can I get you, just a stare.. then as a thank you, you will he stood there 25 mins for 1 pizza.

Walked in to order a pizza, told it's online only. No walk ins, no telephone orders and card only. Had to make an account and pay for a pizza online while I was in the shop. What's wrong with taking my order and taking cash.

Really enjoyed the vegan pizza and cauliflower from here!! They are good. If you are vegan they have lots of options including stuffed crust. 👍