Papa John's Pizza West Norwood in Lambeth

Horrible food. I ordered a meat fest pizza and some chicken wings. The pizza has no meat on it ( ordered a meat fest ) and over cooked. The chicken wings was burnt wasn’t edible. Used to be a regular customer now I’m not going there back again it’s been like that for a while now and I just thought it was 1 time thing but now I’ve had enough. Never going back again. Going to Pizza Hut next time!

Absolutely terrible customer service. Pizza took over an hour to come part of the order was missing and came an extra hour after that so 2hours all together. Was for a 30th get together so everyone was so disappointed. Pizza was really greasy and looked like not much care had gone into it. I rang several times for updates after they realised my number they stopped responding yet answered when I rang off a different number. Will never order from penge papa johns again. Expensive pizzas low quality and horrible customer service. Better off getting a few oven pizzas.

I usually live a Papa John's but this was awful Plastic cheese and hardly and toppings. Service was pretty rude without a single smile or update as I waited in shop for twenty mins at LT fir our two pizzas

Ordered a pizza an hour before closing, they have taken the money and told us it had been delivered yet no pizza in sight. Have been in the street so there is no way we missed the delivery but disappointed completely that we had no cancellation message or anything to say pizza will not be arriving. Disappointed it an understatement as arranged it an hour within time but due to no Messages we didn’t order from Another company as assumed papa johns would deliver considering they have taken our money as Said they would. Will never ever order here again due to no one contacting us and not knowing anything about our order. Fuming.

Ordered by a missclick from this place cancel and call the restaurant with in a minute. From them there was no problem, the food was not prepared, but as soon as we check with uber eat, charged been done and the restaurant told them a complete different version. Stingey management, no care for customers, purely running after the money. IF YOU WANT TO LOSE YOUR MONEY GO SEE THEM ..

we had a takeaway a few days ago, my order arrived quickly, pizza still warm and so tasty and full of toppings, love it!!!!!

The manager has very poor communication skills, shakes his head dismissively and doesn't even maintain eye contact with his customers. Zero star restaurant. 1 is too good for these guys.

Me and my friend ordered a pizza for it not to even start to be made until 8 minutes later. Once it started to be made none of the staff were wearing gloves and no one sanitised their hands after handling all the receipts in the till. Very shock that this is how a business is run especial in these times

Le service Papa johns est incroyable et la nourriture aussi. Ils ont livré la nourriture à l'heure et étaient très gentils avec moi. Merci!

PENGE papajhons. Be aware they are horrible people working behind the scenes, I ordered £30 worth of food FAM deal they accepted my order and it said confirmed . 2 mins later they cancelled my order and said they couldn't deliver to my area ? I called then a boy called 'johnny' answered he probs gave me wrong name he told me he couldn't understand me told me to be quiet numerous times , and told me I wouldn't receive my money and there's nothing he can do about it. They took my money knowing full well they couldn't deliver ... am dissapointed bcs I live 10 minutes from papa jhons and somehow they don't deliver. Hmmmm

Delivery on spot without any problems at all times. Fast and food come warm. I cannot complain about a pizza which was fairly decent. I ordered the one with Italian sausage, pepperoni, and veggies. The brownies were absolutely terrible. So overly sweet and sugary. I cannot recommend that at all.

Terrible customer service food not hot, mistake on order, and to top it all off took 1 hour 15 minutes to deliver. Avoid at all costs

Currently been waiting for 2 hours for our pizza which we ordered online. Called 4 times already and 3 unanswered calls.

Ordered in store and not offered any of the deals on website. Single order of service 1 pizza took 35 mins. Staff on front desk rude. Pizza overcooked and dry. Cheese and tomato layer very thin and could not be tasted as dry and overcooked.

The pizza came earlier than expected and was hot! Order came exactly as expected and they were patient with our complicated order over the phone.

I have ordered 2 pizza yesterday as part of a special offer so the price was ok, the pizza as I expected not too bed for an American style pizza , but not the best either.

I ordered two pizzas from Papa Johns two nights ago from the West Norwood branch in London. One pizza arrived missing one topping - not great, but not a catastrophe. The other pizza was the completely incorrect pizza, which contained ingredients that due to dietary restrictions we were not even able to eat. When I called Papa Johns to try to resolve this I was told it would take at least an hour to get the correct pizza sent out to us. Given that it was already 9:00pm I asked to have a refund for the one pizza that was entirely incorrect and leave it at that. The employee told me that he could not do this, only a manager could. When I asked to speak to a manager he told me no manager was on duty, but that one would call me the next day. The next day I did not receive a call, so in the late afternoon I called back. I was told that again no manager was on duty, but that one would be working at 7:00 or 8:00 that night. However, the employee told me he would get in touch with the manager and I would get a call in five minutes. Not only did I not receive a call in five minutes, I did not receive a call that night at all. The next night I called Papa Johns a third time about this. This time I was allowed to speak to a manager. The manager said that he would have to look up my order and then he would try to see what he could do. He promised me that he would call me back in 30-60 minutes. I did not ever receive a call. I will never order from Papa Johns again - they took my money, did not give me what I ordered, and then simply ignored me as much as they could. Horrible company.

Tal decepción. Pedí mi comida hace más de una hora del brunch de Kennington, ¡y ni siquiera había nadie atendiendo el teléfono! ! ! ! Finalmente alguien contestó el teléfono, con quien estuve hablando, me colgó el teléfono. ¡Qué grosero! ! ! Apague el sistema de entrega si no puede hacer las entregas a tiempo. ¡Yo y las personas como yo no tenemos que estresarnos debido a su sistema no organizado y al personal grosero! ! ! !

Ordered a pizza on Tuesday evening, the pizza was more dough than toppings. Won't order from here again.

The inside deals are good.. and the pizza is nice... I have no complaints... they also open really late, and the staff are friendly...

Really disappointed. Food arrived 2 hours late for a kids party. Food was dry and cold. Told extras would be added and they weren't. No refund provided. Only person inconvienced was us. Wouldn't order from them again.

Really disappointed. Food arrived 2 hours late for a kids party. Food was dry and cold. Told extras would be added and they weren't. No refund provided. Only person inconvienced was us. Wouldn't order from them again.

Ordered at 20.09 received at 22.15 without any call as to why it was so late. When I rang they just said oh Ye sorry. It'll be another 20 mins. When it arrived two hours later the food was ice cold and missing all the dips I paid extra for. First time ordering from papa johns, complete waste of money and time.

Ordered at 20.09 received at 22.15 without any call as to why it was so late. When I rang they just said oh Ye sorry. It'll be another 20 mins. When it arrived two hours later the food was ice cold and missing all the dips I paid extra for. First time ordering from papa johns, complete waste of money and time.

Ordered at 20.09 received at 22.15 without any call as to why it was so late. When I rang they just said oh Ye sorry. It'll be another 20 mins. When it arrived two hours later the food was ice cold and missing all the dips I paid extra for. First time ordering from papa johns, complete waste of money and time.

Guy who picked up phone had no idea what was happening, colleague had better customer service so suggest first guy doesn't pick up in future!! We are still waiting for meal 1 hour 15 minutes after scheduled delivery (2 hours since ordered) and been promised delivery within 30 minutes and offered a free pizza next time..... let see!

Guy who picked up phone had no idea what was happening, colleague had better customer service so suggest first guy doesn't pick up in future!! We are still waiting for meal 1 hour 15 minutes after scheduled delivery (2 hours since ordered) and been promised delivery within 30 minutes and offered a free pizza next time..... let see!

90 minutes after ordering I called to chase up the order. I was placed on hold for best part of 5 mins and then told a junior person hadn't processed the order. Little attempt to apologise. Great service! Not.

90 minutes after ordering I called to chase up the order. I was placed on hold for best part of 5 mins and then told a junior person hadn't processed the order. Little attempt to apologise. Great service! Not.

Order was almost one hour late. Very dissapointing . Food was also COLD !!

Order was almost one hour late. Very dissapointing . Food was also COLD !!

Over 50 minutes late and I keep being told 10-15 minutes worst papa jones ever

Over 50 minutes late and I keep being told 10-15 minutes worst papa jones ever

Order took 105 minutes to arrive, and it arrived burnt!

Order took 105 minutes to arrive, and it arrived burnt!

Do not order again.. unacceptable was told that I was given a refund and still nothing food took over two hours the app when updated gave false information

Do not order again.. unacceptable was told that I was given a refund and still nothing food took over two hours the app when updated gave false information

Ordered on their App said delivery was ""on the road"" after waiting 45 minutes called and was told it would be soon after a further 20 minutes still no pizza called and was told it was being made now

Ordered barbecue base for the pizza, they made it tomato based, ordered two bottles of water, they delivered one, the six pieces of chicken turned out to be five, the cookie and the ice cream turned out okay but online they claimed delivery was at 19:50 delivery was actually at 20:32.

Ordered barbecue base for the pizza, they made it tomato based, ordered two bottles of water, they delivered one, the six pieces of chicken turned out to be five, the cookie and the ice cream turned out okay but online they claimed delivery was at 19:50 delivery was actually at 20:32.

I like papa johns pizza very good quality pizza but ordering through just eat you will starve to death, took so long that we had to go and get it ourselves. Even that took ages

I like papa johns pizza very good quality pizza but ordering through just eat you will starve to death, took so long that we had to go and get it ourselves. Even that took ages

This is my worst experience with your app. It is over two and a half hours Now and I still haven't gotten my delivery!!! I have guests waiting and this is really embarrassing. Called restaurant three times and was giving wrong timing twice and on the third occasion wasn't even given any. This is absolutely terrible.

This is my worst experience with your app. It is over two and a half hours Now and I still haven't gotten my delivery!!! I have guests waiting and this is really embarrassing. Called restaurant three times and was giving wrong timing twice and on the third occasion wasn't even given any. This is absolutely terrible.

It took too long to come and when it did the food was cold. Disappointed

It took too long to come and when it did the food was cold. Disappointed

It took too long to come and when it did the food was cold. Disappointed

Well I ordered at 12 it's now 3pm and still nothing has arrived. When I call they just make excuses. Probably the worst place I've ever been to in terms of communication and time. It doesn't take 3 hours to make a pizza.

Well I ordered at 12 it's now 3pm and still nothing has arrived. When I call they just make excuses. Probably the worst place I've ever been to in terms of communication and time. It doesn't take 3 hours to make a pizza.

Food took over 2 hours when it gave me an estimated time of 45 mins. Messed up my order also, gave me the wrong dip. The staff were friendly but the delivery time was sooo awful.

Food took over 2 hours when it gave me an estimated time of 45 mins. Messed up my order also, gave me the wrong dip. The staff were friendly but the delivery time was sooo awful.

Shocking Didn't receive any food, and now it's too late to order from anywhere else! Never EVER Order from here

Shocking Didn't receive any food, and now it's too late to order from anywhere else! Never EVER Order from here

No communication about the fact that our pizzas were going to be almost an hour late. I had to phone to complain, only to be met with a man who sounded incredibly put upon and stressed. The process around letting customers know of problems is virtually non-existent. We did get some free garlic bread and when the good turned up it was hot and good, but the whole thing was let down by the long wait and the lack of communication from the takeaway.

No communication about the fact that our pizzas were going to be almost an hour late. I had to phone to complain, only to be met with a man who sounded incredibly put upon and stressed. The process around letting customers know of problems is virtually non-existent. We did get some free garlic bread and when the good turned up it was hot and good, but the whole thing was let down by the long wait and the lack of communication from the takeaway.

Cold food, took 2 hours to be delivered. Dreadful experience, would not order again

Cold food, took 2 hours to be delivered. Dreadful experience, would not order again

My order was supposed to come at 11pm. When 11pm came no pizza I checked my order only to see that they had pushed back the time to 11:30. When my order came after 11:30 my pizza was cold and my cookie was burnt and hard. I cant believe I spent over £20.00 on a cold rubbery pizza and a burnt cookie. Will not be ordering again. Recommend you order from somewhere else.

My order was supposed to come at 11pm. When 11pm came no pizza I checked my order only to see that they had pushed back the time to 11:30. When my order came after 11:30 my pizza was cold and my cookie was burnt and hard. I cant believe I spent over £20.00 on a cold rubbery pizza and a burnt cookie. Will not be ordering again. Recommend you order from somewhere else.

Food took nearly 2 hours at lunch. Extremely rude staff. Burnt pizza hardly any toppings at all. No apology. And to top it off they had to come back ad they gave me the wrong receipt. Papa johns should be ashamed of this branch. Worsr take away if my life hands down.

2 hours!!!!????????? I'm starving.

Phoned up to get a delivery order at 445 and told no deliveries until after 530 at the best of times this particular Branch is useless but now this is Beyond a joke

Awful serves staff rude always have problems from the west norwood se27 branch will never order from there again hence why their star rating very very poor disgraceful didn't even deserve the one star I had to rate steer clear

It was delivered after 90 minutes and was in the oven for a little too long - a bit on the brown side. But I order from Papa Johns all the time, definitely my favourite pizza. Think they were just having a bad day.

Great food and quick delivery. Was about 50 mins at peak times (8pm)

Lets face it... They have incompetent staff.....never according to who you talk too no manager don't care about your complaint, they just want your money.... take my advice stay away from West Norwood, always late, always wrong pizza's. Papa John is a franchise con, give it to anyone and hire people from country's that should not be working or not working more than 20 hours per week. STAY AWAY

Delivery took 1 hour 30 mins. Delivery man rang every doorbell in the block.

Amazing pizza and there is no limit to your requests if you are patient they make it just the way you want it .

Dios sabe que Papa John's es un engaño creer pero llevártelo, cerrando en acerca de su masa especial y tales . La realidad es extraña pizza dulce de degustación que sabe como ha sido realizado en e-números y polvo de ladrillo. No me sorprende que te dan 30% descuento inmediato nunca más

Absolutely and utterly appalling. The delivery guys was over 2 hours late, and kept calling me over and over because he couldn't find my flat. He was rude, odd (he kept hanging up on me and calling back) and sounded a bit creepy so I got to the point where I decided to cancel my order. The women I spoke to sounded like she couldn't have cared less and completely unapologetic although she said she would cancel order and give me a refund. Week later and money still wasnt back in my account so I called and spoke with a man who was so so rude to me about the situation. He was argumentative, again unapologetic and kept telling me different things. At first he said I would need to contact just eat (fine, but why wasn't I originally told that?) and then confusingly changed his story and said they had already contacted just eat and that refund was being set up. I was so frustrated that I ended up hanging up and have now gone direct to just eat. As someone who views ordering a takeaway a rare treat due to budget I am pretty upset that this has happened- and has totally put me off ordering from any papa johns again.

Nearly 1 hour late than original order

Food arrived an hour and a half late and was cold

Your service is suoer rubbish after calling twice to find out whybmy order was two hours late. They promised to call me back but did not after the third time the driver came 40 minutes after that. Not even a appoligy for the lateness or the fact my food was super cold and the pizza was super hard Please do not order from them

Absolutely shocking attitude not helpful at all, items missing from delivery shop said its on next driver it never arrived do not order from this shop

Verdaderamente patético y una experiencia horrible. Al ser un cliente regular me esperaba mucho cuidado pero después de 2 horas 14 minutos mi hija fue a colarse sin pizza. Evitar como una plaga. Cuando me queja me dijeron que están ocupados y cuando traté de razón este chico me gritó. Creo que la calidad y el entrenamiento personal no existe.

Ordered online at 2008 and was given 2030 as a pickup time. We arrived at 2032, and were given an 8min wait time. During this wait we were ignored completely, with a walk in order getting their pizza before us. No apology or anything. At 2100 and having to ask again, we finally are given our pizzas. When we arrived home, we found we were given the wrong pizza. We were given a pepperoni instead of the pulled pork. I will not be ordering from Papa Johns again.

Didn't have my water and couldn't be bothered to ring me to ask me if it was OK to change the drink to fanta

Waiting almost 2 hours for order to say completed, as others said, should of read reviews, wouldn't have ordered, was paying by cash luckily. No food still, hungry and waiting. Good job

El Papa John's, es sin duda, la peor cadena de pizza en existencia. Sólo utilizamos recientemente como último recurso, pero después de un igualmente espantosa experiencia en la sucursal de South Croydon, estamos convencidos que nunca uso Papa John's. Personal maleducado, increíblemente entrega tardía, ( dos horas después de la notificación inicial llamada), frío, pasada pizzas en exorbitantes precios- necesita decir más? El South Croydon Branch es una vergüenza total, pero ahora, después de tener una experiencia de dos de ellos, francamente, ordinario, lugares, me enfáticamente cancelar Papa John's de mi radar. Por supuesto aquí, es todo sobre la gestión y la falta de ella. Parece que no es bueno, o incluso mediocre gestión en Papa John's. Papa John's Quien es o era ordenar su cadena!!!

Wonderful food, delivered nice and hot. A nice delivery guy too. Highly recommended pizza. We will be back.

Awful awful service. Waited 2 hours no apology when arrives food was freezing cold and incorrect order. Promised a refund but was just fobbed off. Would never order here again.

Terrible service, fast food? No way, avoid this takeaway at all costs. Places order at 5:50, it's now 7:35 and it's still not here😡

Arrived 30 minutes late and cold. I was then called a lot later (10.30pm) when I was in bed to say that I hadn't paid which I had by card. All in all, not impressed with the service.

I really appreciate the delivery of pizza..it was very quick and prompt. the taste was okay not as expected, but nice to try once.

Very slow service. It was a Saturday night and I know thats a busy day for takeaways but I waited nearly 2 hours for my food when they usually deliver within 30 minutes. Nobody called me to let me know that they were running behind. Checked my order status and it changed to delivered when it wasn't and had to call them twice to find out where my food was! I usually order directly through them but decided to use just eat out of ease. I ended up paying a pound or two more on top as they don't have all their discounts available here. I recommend going through Papa John's website for more discounts. Food was nice

Terrible. Our order was confirmed but they did not receive. Waited 2 hours. was told delivery would take a further 30 mins and we would get free ice cream. 1 more hour later pizza came and no ice cream.

Rude, abusive, aggressive, staff who tell lies and a manager that does not care!

This papa johns is shocking can never deliver on time always late do not order from this papa johns if you actually expect them to deliver on time and not 30-40 mins late

I've waited more than 2.5 hours for my pizza, still no sign of it. Don't order from here.

My choice to order pizza from them was a huge mistake.Waiting for delivery for more than 2 hours and still waiting, even though i have contacted them for 2 times and bee fed with unfulfilled promises, I became typing this kind of informations all over the internet to inform others.Bottom line is: never again will order from this company and you should never try to do this.

Food was late. Pizza crust burnt and had tin foil stuck to it. Pepsi and dips missing and were never delivered even after calling the shop several times. Won't order from here ever again.

Delivery time was 2hrs and 20mins. Certainly not fast food, could have made and cooked a pizza in the time they took to deliver it. I should have read the reviews beforehand.

Food was great service disgusting ! 2 hour wait for a pizza and the store is only 5 mins away from where I live . The guy on the phone didn't have clue !

Terrible service Left a note on the order requesting no onions or bacon and the pizza was delivered covered in onion Also had to wait 1 hour and 20 minutes for my order

When I placed my order I received a phone call from this establishment saying they didn't have the side I ordered, fair enough however, the driver got lost for about half an hour so when the order finally arrived the pizza was cold... Also pay no attention to the 'online discount offer' because despite my order coming to £19 with the discount I was still charged the full price of £24.

The delivery time is way to long then the guy knocks the door without my order its a joke

Poor quality. Chicken wings are awful

Awful I paid for 3 sides they are on my receipt I called and ponted out one was missing and your staff called me a lier. It's a joke I have sent a formal complaint

Can't submit without a true reflection as you can't put zero stars for anything, that would be "Delivery Time" at least, after 2 hours 510 minutes still waiting on food, told it'll be here in 10 mins, see what it's like as was told 50 mins ago it was in the over after I called as it was already saying delivered but wasn't, and still isn't.. Takeaway says Just Eat didn't place it 'til after delivery time updated to delivered, unsure whose 'fault' it is but I'm hungry!!!!!

Took about an hour and 50 minutes to get to us, and wasn't that great when it did! Lukewarm. Not happy customers :(