Papa John's Pizza in Wiltshire

Ordered food that never arrived, had to get a refund after over 2 hours of waiting. No contact from the store, called the store at least 5 times over the course of half an hour and it just never gets picked up. I’d rather they just didn’t accept my order if I knew it would be 2 hours before I end up just getting a refund anyway. Luckily dominoes arrived in 25 minutes with no problems whatsoever.

Pizza wasn’t great unfortunately didn’t end up eating it.

Rebecca’s customer service is exceptional

Every Friday pizza from here makes our day better. Always friendly staff, hot pizza waiting for me. Recommend to everyone

I have to say, this place serves the best pizza in the UK. I love ordering from them and never even think about going anywhere else. The staff is always so friendly and it's always a pleasure to order from them. Thank you for making my "cheat days" totally worth it!🤩

Left me feeling unwell the next day

Excellent pizza and great delivery drivers always so polite and nice especially the small cute big arms ginger young man xxx pookie☺️

It was great experience at Papa John's, Rebecca was very polite and helpful. We enjoyed the food.

The staff is very nice and friendly, and their service is amazing, we had been served by the manager - Rebecca is really very kind and helpful lady.

Nearly 2 hours for delivery then cold when finally delivered.not good

Fantastic Pizzas as requested with customised toppings.

Amazing service from Ryan kind and seemed to actually care about his job 5 * !

Lovely pizza, papa John's style. Was glad to give this local joint a go. Papadias and pizza were delicious. Definitely recommend

Myself and my partner order from here quite often, enough that we got a thank you note tonight. Always very good food and very fast delivery, would like different vegan sides at some point though, especially as Dominoes have gotten rid of their garlic dough balls and everywhere seems to do vegan Nuggets now.

staff rude when i called up to question my lateness of the order

We've never had to wait too long, everything is always cooked properly, and the delivery drivers are always very nice! Even had a courtesy phone call to let me know my order might be late, which was very considerate of them :)

Sadly I ended up with every possible kind of dip except the one I asked for. Not ideal, but arrived promptly and otherwise as ordered.

Food is absolutely always late. Quality of food is inconsistent. Stick with dominos. I called the store and the woman said she tried calling me but said I must have put a wrong phone number in which I didn't. They can't even accept blame for poor service and would rather try blame me.

Food arrived 2 hours and 10 mins after ordering. And it was cold.

Ordered online 19.20 arrived an hour later stone cold, despite the updater saying it has been delivered. 2nd time this has happened. Wasn't a deliveroo or just eat delivery either.

well it hasnt been deliverd because i havnt got my food

Really surprised at bad reviews, lovely staff, brilliant customer service and always hot food.

Food was good, just a little cold. The delivery was awful, the original estimated time was changed to an hour later after I ordered. And even then it was later than the new estimated time.

All the workers are so nice it was my birthday and i got a free thing as a surprise

Good food just late getting here? Driver polite and friendly.

Delicious as always, even got some free tots and the driver was very friendly despite how difficult this location is to find.

Good food, and great to have lots of dairy free options, but extremely slow delivery whenever we have ordered, and they misleadingly update the tracker to say your food has been delivered, when it hasn't. Last order was missing dip too

Pizza was kind of dry otherwise real tasty and all the sides and dessert were great

Ordered a pizza and sides later at night and my food was delivered very fast. Everything was cooked perfect and very well presented food 👌 thankyou guys

Have ordered here a couple of times and I have not been disappointed with the quality of their pizzas. My personal favourite is the works - Would recommend

Excellent food, excellent delivery.

Large cookie Said 9 serving but was 8 slices Garlic dip isn’t very nice

Very rude experience today. Ordered twice in one day as people wanted to eat at different times. Delivery driver said we should order together if we wanna order the same address. Should not matter, u wouldn't tell the neighbours to all order at the same time on a street. Unnecessary comment from Ur driver.

My food was poorly presented both wasent cut

Absolutely Awesome Service, keep it up 👏🏻👏🏻 As for the Food Wow Just Wow it was Absolutely Delicious!! Highly Recommend & Awesome Discounts… If you are a fan of Dominoes I HIGHLY SUGGEST YOU TRY THESE!! It’s Cheaper & to be Honest the Quality & Heat of the Food is Wayyyy Better! Service is Great & the Delivery Driver was Polite & Courteous!! Well Done Melksham Papa Johns 👏🏻👏🏻👌🏻👌🏻👌🏻

Not overly impressed and won’t order again

Tater tots were cold undercooked and very small potion, pizza was supposed to be all the meats yet you would struggle to find any meat ! Papadias were reasonable value and tasty overall dissatisfied first customer

Tater tots were cold small portion for the price. Pizza was all the meats yet you struggle to find any meat! Papadias were of good value and tasty. Garlic dip was disgusting like flavoured butter

Late and cold not happy would like money back

Ordered a pizza took 3 hours longer than it should have and when it arrived the order was wrong not happy

Fast service, fresh food but cold food.

Left wrong adress guy rang to confirm my address he still delivered it on time! Amazing service

I ordered a bbq chicken pizza and it had a tomato base! It may seem trivial but I don’t like tomato base

Delivery was an hour late and no answer when we called the store

First order from here, and not great I'm afraid. It was 15 mins late, so unsurprisingly it was lukewarm. We weren't expecting a meat feast pizza to taste sweet, and we would argue that the amount of topping didn't justify the 'feast' in the title. Will give Dominoes a go next time.

Little rock solid objects in the garlic bread and the chicken was wrong😂 -6/10

food was cold and order was incorrect

Found very hard object in the pizza, we threw the rest out. Disappointed and won't buy again.

Gave the wrong dips but other than that it was all good!

Sorry to keep the driver waiting 10min on his busy delivery round . Both shop staff and driver were very polite and profession Thank you our pizza is yummy 😋

The first time we have ordered Papa John's Pizzas through the Just Eat app. Disappointed it didn't arrive within the time slot and was over 20 mins late. Food was good but expensive compared to other similar shops.

Avoid! Poor customer service & rude lying staff. I placed an order over 3 weeks ago now which they charged me twice for & they have still not refunded me and now are refusing to refund me! I have tried to be understand & polite but now I will be going into store to try get my money back. I have had to contact the story 3 times who just tell me different things every time, first told me they would process a refund for me which of course I never received and are now telling me they can’t even process refunds in store and hung up on me on the phone! They shew me off to customers services who I’ve emailed twice and had no response. Literally never had such bad service before!! Do not order if you don’t want to be scammed.

Food was freezing as well 20 mins late.

Where can I find the details of the owner of this shambles of a restaurant.

Delivery was good, but food was not quite up to par for me.

Turned up stone cold without the bottle of drink ordered , will never buy from here again

Had a slight issue with my first order, but the manager I spoke to couldn’t have been more helpful, they got the order redelivered really quickly and I have to say, perfectly! So pleased, a huge credit to Papa Johns! Thank you.

We usually order for delivery. We've had no problems and always found the staff friendly and pleasant. Having ordered at peek time, it takes a little longer, but that is understandable and not a concern for us.

Delivery never turnt up, was suppose to be here 11-11.20pm. No answer from the restaurant when called, obviously it is shut now. No communication whatsoever other than justeat telling us to enjoy our food.

Chocolate scrolls had hardly No chocolate so it was just like eating dough, asked for no onions but can with onions ,

Great pizza always delivered fresh and hot - great customer service from the in store team too

I never received my food it says the store is open and taking orders on here but when my food didn’t arrive I searched papa johns for the number and it says closed online, if the store was closed my order shouldn’t of been confirmed I want a full refund

Ordered a pizza for delivery at 12.30, turned up 45mins late and was cold! No apology for being late either

We order on average once a week and its allways been amazing food, great prices and decent delivery times even when we are are miles away from the store. Thank you pap John's melksham

First delivery arrived 15mins late, cold and I'm still waiting for the second delivery as I type.. order was originally confirmed at 17:30 time is currently 19:05...

Called the store to see where my order was. They said it left "5 minutes ago" and it was already over an hour late. No apology and no compensation was given to me. Terrible service, be better!

Pizza was ok .. cookie tray was burnt

Very nice 🍕pizza and for all tastes, gluten free pizza base, Vegan pizza and sides, dessert🍪🍫worth trying all😍!The quality of the ingredients is very good.

Quick efficient and food was good

Placed order at 6.33 at 7.33 rang restaurant as order said it was delivered they said it left 3 minutes ago 1 hour and 20 minutes later still no food definitely won’t be using them again if I ever get my food that is

Delivery times are beyond a joke, over a 2 hour wait just isn't acceptable, they need to stop taking orders if they can't fulfill them in an acceptable time. I won't bother ordering from melksham again

The driver with the vw golf is so handsome. Would definitely order again as long as it’s him delivering the pizza.

I provided over 2 hours of notice for a delivery via online order. The pizza arrived 30 mins late (and 50 mins after being cooked according to the tracker app). Terrible service.

Nice pizza but could have had more pepperoni, sausage and cheese.

Waited over an hour and 15 minutes for a pizza to arrive. To add insult to injury the tracking information said it had already been delivered, shop staff genuinely unbothered about the situation. AVOID WHEN HUNGRY.

I still haven't recieved my food I've been trying to call

So fresh and beautiful tasting, so glad I could get it delivered to Devizes no more Dominoes for me.

Great pizza and good speedy delivery :) thanks

Tasty pizza, but overpriced. Pastry a bit stodgy and cheese a bit thin. Good delivery service.

Absolutely horrific service from this branch! Really wish I’d read the previous reviews from the last few days. Ordered via Just Eat and the time continues to go up and up been waiting over an hour and a half now for the food to arrive even though it’s stated to be out with the driver over half an hour ago. Food didn’t even turn up!!!!!!!!!!!

absolute joke, we were in pottern and the papa johns was in melksham and it has taken over 2 hours not happy won’t be ordering it again was told gunna be 20 mins 1 hour ago

i ordered 2 hours ago and we are not even an hour ago away and they still haven’t delivered this is ridiculous it’s a joke

Absolute joke, ordered food and waited 2 an a half hours for it to still not show up and to make it worse I rang and they assured it was going to be delivered so I waited and waited, it's now gone 11:30pm and i ordered it at 9pm Wouldn't give me a refund as they assured I would get my food and they couldn't even be bothered to deliver it. So opened up a case on deliveroo now to hopefully get my money back. Avoid at all costs unless you like losing out on money!

Absolutely awful service cold food late

So grateful they deliver to us. As we are a little bit in the country side. Ordered a few time from papa johns. Always turned up on time and hot. Will carry on ordering in the future 10/10

Love the pizzas and service. Very helpful staff

The chilli pizza had no chillis very disappointed

Nice pizza and free car park!!!

DO NOT go to domino's, go here. Lady who answered the phone to me, complete star, nice as pie and helpful. The delivery driver is the nicest delivery driver I've come across and the food, devine, well done guys and gals

The bacon on the pizza tasted a little old, like days old today pork, not bacon and the next day was spent on the loo. Also, the 'special garlic dip' is scary bad. It is literally just partly thickened canola oil with stuff added, some of it is allegedly garlic, but it tasted like the cheapest nastiest bargain basement margarine before standards were required for edibility. I tasted no garlic. This was the first time I've ever ordered from a pappa johns and I never will again.

I ordered last night about 6 and it was with me within 40 minutes and was still hot. The pizza was nice and not to grease but the Special garlic sauce was the let down and not as nice as the normal o e. But all round a nice meal with a great discount

Food was great and delivered in time stated plus the staff were able to do dairy free for my kids so win win

I was suspicious when I saw the reviews but I have to say that I was more than happy with my order. The pizzas were delicious, the staff on place was really nice and helpful. I can't speak for delivery as my order was take away but I'll definitely be back. Ps : I'm not a fake account, Im a real person lol.

Takes nearly over an hour to deliver and says it’s delivered on the app before it’s even left the shop

Although somebody in the store accepted the Just Eat order, it hadn’t been put into their own system. Because of this, my food wasn’t cooked and it took nearly 30 minutes for them to do it.

Waited an 1 hr 45 mins for food. When told would only take 25-30 mins. Rang three times (which was a struggle to get through). One time was left on hold for 15 mins. Staff rude and unhelpful, manager was unavailable. No offer of any money back or even an apology. Food turned up stone cold. Disgusted as this isn't the first time it's happened. Won't be returning. Would not recommend, worst takeaway I have ever dealt with.

The 1st time we ordered collection. Got there and they didn’t have our order, we then got a notification 1.5 hours later to say our pizza was ready to collect and we were missing an item, we then ordered 2nd time and they extended delivery and then were 10 mins late, this time, extended delivery time and then turned up 20 mins. Food is good but long wait for a pizza

Always amazing service; food hot & very polite & courteous team.

We are hard to find, the delivery driver called with good comms.

Delicious and excellent value for money