KFC Chippenham - Bath Road in Wiltshire

I haven't received my food! It's showing as delivered

Soggy chicken, I don't know what's happened to KFC lately. It lets me down every time I succumb to my guilty secret.

A bit late and item missing for second order but good service for the first order

Great tasting food and good service

Never again. "got to use the order screen mate" "But I'm here and it's very slow..." "got to use the order screen mate" "But there's no one else here, and I'm not holding anything or anyone up, your stood motionless and the.. got to usexthe order screen mate" I may well have to. Company policy not to serve. My policy was therefore, not to buy.

Cold food ! Zinger burgers ok even though cold

If I could give 0 stars I would soon as seen delivery driver he look suspicious oppend food was missing 1 meal went to go back outside as was getting back in car he spun off quick, then eat my food went to open my drink and the seal has already been broke meaing it’s been opened looked inside and there was stuff at the top looked like some sort or liquid so I tip it out in the sink and was few tiny black bits

Easy to find on maps the service was really good so was the burger meal I ordered.

The food was very warm today so I’m happy well done to the driver for getting it to me hot.

Driver couldn't find us, maybe he went to the wrong address..? Nice Man, very apologetic, but unfortunately our food was cold..

Delivered the wrong order and were late

Service was fine I think they were short staffed due to the drive in being closed. That wasn't the end of the world though, having to exit the vehicle and order inside.

food was cold there is no excuse as I literally live less than 5 minutes away by car

I ordered for 13.40 delivery at the start of my lunch break, the food didn't arrive until 14.10 when my lunch break finished, and so I couldn't eat my food.

there was no chips with the order and we got 2 drinks

driver was rude and abrupt shouting down the phone he couldn't find us

Four out of six pieces of chicken were back pieces. The large fries were ridicuosly small for £2.99. Queried with server who confirmed it was a portion.

Food would benefit from being warmer on delivery but all good and correct items

fast delivery just forgot a item

could have been hotter, but at least it arrived on time this time

out of a 14 peace bucket 12 of them are drumsticks not good enough

Oh my lord! Haven't been talked to like this for a long time! Very rude staff, and condescending. I shall NEVER return. Appalling

It's KFC. It's chicken....tasty chicken 🐔

I didn't recieve my mash despite paying for it.

Food was hot and delivered on time by a very polite driver. Very poor amount of Frys!

3 Parts of the order missing wrong dip Ver poor

Food was a bit cold but tasted good.

The service was somehow better and food was good,the atmosphere was so welcoming overall the service was good

Food was great but they were missing an entire menu, so one of us was left without lunch

Took over an hour to be delivered and the food was cold and soggy

Once again problems with order. order placed at 21.00, delivery time estimated at 21.30. Delivered at 22.14. Food was cold and order was wrong. very disappointed with the food, delivery. I won't be ordering from KFC any more

The whole order was cold when it was delivered

Food was great, delivery driver was rude and obnoxious, demanding a rear security gate to our property should be opened for their convenience and complaining our house wasn’t in the right place according to their sat nav. Outrageous service mentality, damaging the reputation of a massive brand name.

As usual missing parts of order! This place struggles to deliver everything u order. Would not recommend

amazing food was hot but did not get my bottle of drink tango!

Completely the wrong order sent out, late and cold! No chance of sending out again apparently, told the driver it was wrong but wasn’t interested! Waste of £15

The food took 1 hour 10 mins to arrive, was Luke warm and half the order was missing. Definitely will not order KFC from Chippenham again. Terrible

The food was great but KFC Chippenham managed to once again get my takeaway order wrong. Unfortunately I have to take the knock as driving back would be a waste of my time and money. A Zinger Stacker is not the same a Zinger Tower.

Sent a complete wrong order to me.

These are the people that complain about not getting paid enough and then cant even fill a simple order!! honestly min wage is too much sometimes.

Drive-thru was empty and service was quick as food was ready by the time we drove to the window. (Sunday afternoon)

Unfortunately not impressed. Fries were inedible - undercooked, soft and soggy. Some of the chicken pieces were very dry. We won’t be back.

Completely wrong order. No answer on phone

The chicken was a bit too salty for my taste. And the food could have been warmer. Otherwise decent meal.

there was bone in one of my burgers and it made me bleed

Delivery driver was a top bloke.

Food a bit cold but arrived on time and driver read instructions

Shame, drive through was cordoned off, staff not able to take orders at the till only machines available. Took a long time to get it from order... quite chilly in store. Not the best experience for a new build.

No large Gravy and chicken was very cold.

Thought treat myself and wife to drive thru kfc to end a working week. The food was delicious and hot but unfortunately customer service was absolutely shocking .Woman that served us obviously isn't trained in dealing with customers no personality no thank look like to me all she wanted to do was close the hatch go back to her gossiping with her colleagues.

If the Costa Drive Thru can manage its rubbish, why can't KFC? At least four parking slots are generally unavailable, because KFC have their bins out even when it's not collection day. More lately there are bags of rubbish strewn around the car parking slots. This is attracting vermin and gulls, that are already picking at the food. If this is how the outside is maintained, I wonder what goes on inside? Sadly not a good brand image for this KFC.

There were multiple things wrong with my order from KFC Chippenham today, 1; The burger bun was out of date, stale and hard plus it was completely drenched with tomato ketchup making it inedible. 2; As part of the meal I also ordered a portion of Popcorn Chicken as an extra add on which was missing from the order completely.

This is the 3rd time of been to this Chicken Resturant (KFC) when they have no chicken with well over a hour left until closing time. I q a case the staff just don't care less and want an easy rid e. I won't be going back as its a waste of time.

Food was late! Cold and burger and wrap were incorrect

Completely forgot my bottle of pepsi which I paid for

Whole thing took almost an hour from order to delivery

Much as I love eating, chomping on hair from an employee, cooked into the coating, is not my idea of tasty. Pretty sure the colonel didn't use hair in his secret recipe.

no food has been delivered to my address

Slowest service i have ever seen. Ordered food and took half an hour to get something from them. Would advise to avoid if you're hungry

Absolutely awful, cooked with hate. All wrong, never again.

What would you expect from a KFC joint? Food quality - good Turn around time - good Staff - helping and supportive Cleanliness - Good Space - Enough, I used drive through. Accessibility - good

Great Delivery, I accidentally didn't give the correct details, but they were very kind and delivered!

Unfortunately it was all cold. Not even warm, stone cold

delivery driver was absolutely spot on, but the food arrived cold

I can’t even contact customer service I reported the issue and the email saved makes no sense and I can’t change it!! The food that I got wasn’t mine and I haven’t even been contacted about my report

Every time I ordered online for delivery I get missing items and when I try to reach out to them they never answer the phone call. This is not acceptable every time.

Food was cold and arrived after over an hour when told 25-35 wait time.

Waited 40 min for my food as there was only 1 person serving. 15 orders backed up on the screen. Toilets are disgusting and also no hand soap. I asked and they sed that they don't have any.

Absolutely in need an upgrade everywhere!

Ordered our food for collection, paid and checked in. Everything was open, staff were just chilling around the entrance chatting. Saw our order number on screen, asked for collection order after driving 30 minutes to collect and only then did somebody tell us they had ‘ran out of everything’ and cant do our order despite it saying it was all ready. Still haven't received a refund. Also they were homophobic. Wish I could give -stars. Get it together chippenham.

I’m happy because I got a refund because something was missing from my order and the food is good

Regular users and usually very happy 5/5. Today however, was below par. Not much flavour and although requested 3 legs, served 2 wings and a leg. Flavour was lacking and one of the wings was very dry. Both myself and my wife were disappointed, sadly. Been again 30th Dec. No coffee (for a week now). Asked for 3 legs and got wings. Worst of all, toilets not flushing and no soap in dispensers!

New manager. Superb service. Excellent food. Excellent staff.

Visited chippenham KFC tonight at 20 20. Wished to dine in. Staff were already putting chairs on tables when asked if we could dine in worker said most of the staff were finishing at 21 00 tonight. When asked if the screen could be changed to say no dining in stroppy female staff member said it could not and it's not her problem. This female had poor attitude and when asked if there was a complaint procedure she replied no. Other staff did not speak when asked questions. We had visited the local cinema and had travelled 25 mins and food was cold by the time we got home. Poor experience we will not be visiting again. Staff require customer service training on how to talk to customers. Reading previous reviews it looks like this is a regular occourance and not a one off

The delivery took nearly two hours to arrive The food was of poor quality and was completely cold

It took over an hour for the food to arrive

driver drove around for 45 minutes and still have not received my food! this app is a joke! I want my money back

Worst service ever. Google says its open till 10, but apparently, they close dining at 8? Rude response from the staff in the counter, when i enquired, why there are other customers dining in when I am not allowed to and was forced to takeaway. Had to make the whole family with kids run to and fro from the car to hear unprofessional talk and reject dining service. Terrible. Make the dine in times clear in front of the restaurant or online! Just awful experience! I was wondering why a KFC would get such a low google review, but now it makes sense.

Chicken overcooked and really greasy

At least you can wait quietly due to local boycott of this kfc. Thought I'd try again after avoiding the store for a year however, same old issue's. Long wait, items not in stock, cold food, missing items and zombie staff. Such a shame

Saturday night and closed staff just looking at us trying to get in a tiny hand written note on the door??! Must try harder

I ordered 2 wraps but they never turned up I tried getting a refund but they still haven’t got back to me what do I do

Usual issues, dirty tables and floor, not that warm. Seems like it's a common issue from my experience. There's parking outside the venue, not all the parking is KFC but Costco coffee...not sure if it's checked but heads up there are signs.

KFC missed something off our order.

delivery was over an hour late, food arrived cold and we did not get the signature fries.

All the employees were so slow and sleepy like they didn't rest for days. We had to wait for our order for 10 minutes! As for service, i couldn't find the spoons, so I've been given a pack of them and was expected to open it and put the spoons on the cupboard myself, because the employee didn't bother to.

It took twenty minutes for me to get my food and didn’t even come with my sundae. Staff were incredibly rude to me when I asked for one and rolled her eyes at me. The tables were disgusting with food all over them so no one was sat down, everyone in their cars. Very dissatisfied.

food was under cooked and cold, delivery tim changed 3 times

2 meals missing with 2 sides missing. order must have been processed as we received the drinks for all 4 meals.

Friendly delivery driver and food was warm. TY!

good was over an hour late from initial delivery time. food was cold.

Ordered food to take away but was given it on a tray. When asked to put into a bag to take away the two members of staff serving got rather moody and just dumped food into a bag and walked away

Wound not recommend this at all.! service was poor when asked if tables could be cleaned I got told they were short staffed by two and the staff member just turned their back on me. It wasn’t busy 10 people in at most, and the food was stone cold ! I don’t mind a dirty table or two but there were no clean tables at all, I also wouldn’t of minded dirty tables if the food was hot but it was stone cold and prior to arrival they were stood at the tills doing nothing until people ordered, food all over the floor bins over flowing in and outside the restaurant serious worst KFC experience ever

Stupidly long wait for delivery, delivery time just kept getting longer and longer. The poor courier was waiting well over 45 minutes at the restaurant and still our order was missing items. Whilst I appreciated busy times this has happened far too often, poorly managed restaurant that can’t handle the pressure. Only plus side is the food was warm.

Food items missing still waiting on refund

for some reason only half of my order arrived. and they forgot to put normal chicken in my bucket and just filled it up with hot wings. Chippenham KFC is incredibly bad

Over an hour to deliver and the food was cold :-(

please make sure all orders are checked properly before delivery. It’s annoying that part of the order is missing.

I order for it to be 20-35 minutes like it says it will be. I’m then waiting over an hour for my food not even to be greeted with an apology because the guy doing the orders had about 500 in his car just so he can do them all at once. This is selfish and ruins the quality of this app. Put a cap on how many orders you can accept or do before delivering because I didn’t order my food for it to take over double the max expected delivery time and all the app did was push the estimated time back

Very disappointed with the service and attitude of the staff..called in after a long stressful day at work..there was a few chairs been put up and a few people dinning..placed order on the touch screen and tapped dine in..waited for ages to get our food..sat down started eating next to 2 customers on the next table who got there food 2 minutes before us..only for a rude member of staff to come over and tell us we can't eat at the table as it's take out only..dinning area is shut..but there was other customers eating..there was no sign or anything to stop customers using the tables..asked if we should move to another table where customers had just left and told no because it has just been cleaned..which it hadn't..doesn't look good when you go in and staff are putting chairs up when people are eating..had to leave after eating half my meal..if I had know it was take out I wouldn't of ordered anything..feel absolutely pissed off..if it's take out only then something needs to be put in place so customers know before ordering..God knows if I will go back to this place with my family again..