KFC Chippenham - Bath Road in Wiltshire

I went to this kfc on the 28th of October I went to the counter to order mine and my sons food and they told me to use self service I said I can’t because I have bad eyesight and can’t read properly and it was easier for me to tell them that I wanted the manager rolled her eyes and got another member of staff to serve me whilst I was being served the manager and the other members of staff were laughing out the back this is absolutely appalling behaviour I will not be returning to this restaurant to eat inside and I would hope something gets done about this as this is demoralising and I felt so uncomfortable very unprofessional

Nice KFC with drive-in, wifey loved it a good sign for me.

Chippenham the worst KFC I have ever been in every thing was cold and all went in the bin will never go back here again

Service by “Fiona” today couldn’t have been better (on her behalf) I had to send back my burger as some how chocolate ended up on the bottom of my bun? Fiona was very very apologetic and sorted the issue out immediately! When we first arrived, there looked to be a bit of flustering going on at the till so it seemed like we would be waiting a while! - we weren’t! And I personally think this was due to Fiona! I thank you again for the service! Only if the kitchen could perform as you did it would be a 5 star visit! Only other thing I could moan about is the lack of clean tables - due to how understaffed it looked I can quite understand and could almost gaurentee if it was that bad, Fiona would’ve happily helped us if we asked but we didn’t we just cracked on, so thanks again Fiona! Very good service today!

Missing items and it’s not the first time I’ve had food missing. It’s not a big deal financially but it’s a huge inconvenience when I try to save time.

This is the worst kfc I have ever been to. I only visit occasionally but more often than not it has either been shut or closing due to a problem of some sort. The drive thru is also nearly always coned off. Service is ten times better at Delta Park in Swindon - it's hard to believe they are the same company. They seem to have a serious problem with staffing at the Chippenham kfc.

Went to this branch of KFC around 8.30 this evening with my family. We ordered at the machines and went to sit down. We were then told after paying and sitting down that we weren't allowed to eat in because 'theyd already cleaned up' . We queried this as all of their opening hours state 10. We said we should have been told this before we paid and had our food however staff were rude and told us we needed to leave because they 'didnt have enough staff to clean up later'. They also told us that HR say the public can't eat in after 9, meaning we were given three vastly different reasons for not being able to eat in. We were consistently met with rudeness and lack of understanding at every stage of this event. We asked to speak to the manager multiple times and were told they were on a call. We asked for the manager on shifts name so we could do something about this later and were ignored. Overall the staff at this branch made our experience awful and upsetting due to their rude behaviour and lack of customer service skills. We completely understand that sometimes restaurants clean up early or different aspects of the restaurant close at different times but this was out of order. There was no information about any different closing times than what is on Google. How can a customer be blamed for wanting to eat in when there is nothing saying differently.

Missing items and foid was stone cold. Extremely unhappy.

Missing item again, it seems every time there is an item missing

late, arrived cold and missing items

Food was a big order and on delivery it was stone cold : Order value of £19 + was only good enough for bin what a waste of money and a disappointment

My food came on time and it was hot so very please

Food served quickly and still hot when we got it home and order was 100%right !!!!!!

Delivery driver very rude, had trouble finding address and wasn’t replying to the messages I was sending to try and help him. Insisted he couldn’t contact me. Won’t be ordering again because of him. Food was fine just slightly cold!

Good food, lovely delivery driver x

ordered with delivery time showing as 15-30 mins, actual delivery time was around 1hr 10 mins. if it's gonna be that long, it should be advertised as such! Food was warm. not the best order we've had.

Not my first time ordering from KFC, but this was thoroughly disappointing. The order delivery kept being pushed back and finally arrived over 40 mins after order. While I am generally forgiving of that, the food turned out to be lukewarm at best and overly salty. Would not be ordering the bucket meal again.

Took over an hour and food arrive cold.. not even warm.. literally cold.

Ordered from Chippenham KFC at 9:01pm and didn't get my food until after 10pm!! Shocking restaurant as they didn't start prepping my food until 9:45. Chips weren't signature and were just plain. Does this store require staff?

The time was good this time and the food was hot this time.

Took nearly 2 hours for the food to arrive and the time kept moving. When it did eventually arrive the chips were cold and my daughter did have the correct order. I won’t waste my time next time, it’s quicker to just get in the car and get it yourself.

Overcooked, greasy, lack of utensils. More interest in the Uber Eats and drive thru. Place needs closing down

Our order didn't arrive at our door but Just Eat are still charging us for the meal. it's shocking.

Don’t waste your time ordered online and after 3 hours of waiting order was cancelled a disgrace to KFC

Stupidly slow service even when it's not busy. I could have flown to Kentucky and killed my own chicken before we got served.

Order never came and said it’s delivered

Everything was good. Fast and clean

I paid for fries and they delivered them without fries, that's a big disappointment

food was just cold and not fresh at all.. the delivery time kept moving

Not happy with order as items were missing. But yet they charge you a service charge

Difficult to rate really. Is it good for a KFC? Sure - it's fine, depends a bit on who's serving on the day, but its normally OK. Drive thru can take a long time.

Delivery time was estimated 15-30 minutes but I waited over an hour and to top things off, there was two main items missing from the order and this hasn’t been the only time this has happened!!!

They stitch you up on every order, you never get what you order they are absolutely useless employees

Food arrived around 90 minutes after ordering and was very cold

At 21:20 the door was closed already and the restaurant closing time is 22:00!! Thanks for that KFC I ll like to see what office will do about this Never come back

I was very pleased when the driver turned up just after 15 minutes after I had ordered. I did have a bad experience last week but this was with Uber my order that time took 2 hours and I only like five minutes drive away from the restaurant but I don’t drive so in future I will order on just eat well done to all of you at kfc and just eat drivers thank you

All cold and fries were cold and soggy, not happy

cold on arrival and no compensation

Everytime I decide to give KFC Chippenham another chance when we order takeaway online, they seem to miss something off our order. Tonight was my burger. It happens too often. Also, why is the price higher when you order online, on top of paying the delivery fee. Its the most expensive takeaway, so it's not okay to get it wrong, so frequently.

We ordered a party bucket which has gone up for £25 to £39 with still the same amount of food. Normally there is a variety of chicken, this time was just small skinny drumsticks 14 of them not one wing or thigh at all. There is always a selection that's why we order it, two of our party doesn't eat drumsticks, my kids were so disappointed when they were really looking for to this treat, the quality was terrible, I complained and I was basically told tough and that was it. Absolute rip off!!

Items didn’t arrive, and order came an extra half hour late

delivery ok, food warm and delicious thank you

came within around 20 minutes and the food was lovely and hot. Not used to such a good service so I was pleasantly surprised

Items missing, cold. Won’t order again.

I miss the days of walking to the till and placing an order. The cost of food is also something I miss, £20 would have fed a family, now it barely feeds 2. Such a shame.

Got in the drive through at 9.55pm and sat there until gone 10pm. Nobody took my order and they shut at 10pm so figured they couldn't be bothered. Drove round and the collection window had the shutter half down and staff were inside chatting away. No wonder the reviews for this place are so bad.

Missing food and gravy was stone cold

Food was given to someone else

Says it closes at 22.00 but at 21.30 their door is already closed to customers and no longer serving food!? Would be better to just be transparent and say they actually close at 21.30!!

Everything we ordered was stone cold and tasted awful. Very disappointed. Shalln’t bother to go there again.

Chips and burger was cold gravy was lukewarm can of tango was 5*

fast delivery, food warm and fresh

As any KFC restaurant, nothing special. Too long waiting when busy time.

Food was OK, but after a 45 MINUTE wait, I could've eaten a scabby horse!!! This wasn't an anomaly, I was surrounded by equally disheartened patrons who were all suffering the same waiting times. To add insult, when I was eventually able to collect my meal, I was told the chicken wings weren't ready and that I could opt for chicken pieces or wait another ten minutes. Serving staff were sat waiting for the chicken to come through and admirably took a lot of abuse from the customers, so fair play to them. But there's clearly an issue in the kitchens. UPDATE..... Forget the advertised closing times, they seem to close early most nights. One day they MIGHT get this fast food business right 😕

Food was cold, other than that driver was a nice guy

missing half the items no chicken wings arrived amd missing chips and mash

Where is my food. Its saying delivered and im out here, no one called, no food delivered

never received it!! even though it said delivered. absolutely furious!!!!

Order never delivered, after 3hours

Food was cold and beans 3 hours over the sell time been sat all day !! Disgusting . No extra sides no dips !!

Useless, clueless staff. So thick, they park their delivery scooters in the disabled bays, so disabled people can't use them.Just shows what kind of selfish, inconsiderate, thoughtless staff they are. There a disgrace They all need sacking. They haven't got the common sence or any intelligence to do a simple manual job. They couldn't get a job anywhere else, so they ended up there. Bunch of delinquents.

Took a very long time to arrive, tracking showed the delivery driver stopping on route

Would rather give no stars. Second time ordering from here first time there was gone of lettuce in my burger second time I’ve had the wrong meal burger cold it’s like it’s been chucked in a box cheese not even on the burger sauce everywhere. Worst kfc won’t be ordering again

Food dry and tasteless, numerous items missing and very much below the standard KFC has.

Had a meal today with family and a few of the fillet strips looked to have been from a sparrow rather than a finger licking chicken, But the nice lad behind the counter gave us a couple extras and apologised. Very good service but maybe should have been noticed before it was sent out the kitchen. Over all not bad and good customer service

only had half my order bag was ripped

Fresh food.Quick delivery Thank you

Stone cold. Considering the courier was at the restaurant 10 mins after ordering and didn't leave for another 30 odd mins I don't think they were waiting for my order. Obviously sat on a cold shelf for 40 mins before leaving

he is delivery probably and good communication

Arrived within 25 mins of ordering, food piping hot and fresh

No gravy (ordered 2) paid _4.99 for cookies ... Didn't get them

Chips were cold and hard. Burger was dry and tasteless. No orange juice

1 member of staff very rude. That staff member and another having a conversation and giggling while serving my order. Waited for 5 minutes in drive thru. Drove around to window only to be told that Drive thru is closed.

i have biten into my burder and the chicken is hard

food was cold still ok once warmed up but still

Good service and hot meal, will use again.

Food missing and cold once again not happy

Spicy chicken, boneless chicken and sides were missing

Fastest order ive had in store, helped me with the machine, replaced my drink with water after I got it wrong and accidentally ordered coke, and wasn't irritates at all, I dont use fast food often, but I hadn't eaten all day and needed something quick before my long journey. Good staff.

Food was good. But they missed a whole meal off the order.

Chicken came undercooked and cold.

The fries were cold, the gravy and sauce were missing ??? Poor

Funny, to be honest. Only ordered the wing bucket deal And a cookie. Not much could go wrong, you’d think. Cookie was missing lol. Simplest of orders are clearly the hardest of tasks. It’s £1.50 odd lost, so whatever. But come on peeps, get with it.

Today I came to take order, but KFC have not chicken. How it possible? I drive 5 miles for take my order, waste my time, waste my fuel, waste my money for get information that I should to cancel order because KFC have not chicken. You should to fix this problem and start work good way for delivery!!!!!!!!!!! Absolutely disrespectful for delivery. They ignored me 30 minutes till I got information about my order. Then I waited it long time as well, got a wrong order, asked 3 times for have some information about exactly order’s number what I have and finally the didn’t give me second order. Because of this some one waited more that hour for delivery. It’s absolutely awful, all delivery drivers who I know so upset about KFC. I hope they will joint to me and wrote reviews as well.

The food was disappointing. I have ordered the ricebox multiple times but this time it was a soggy mess, with no beans, bland taste and the size of the chicken too was miniscule. There was too much mayonnaise for my taste on top. This is by no means a reflection on the service, and I can understand mistakes happen at the end of a long day.

It actually never arrived and when I tried call the branch they kept putting the phone down on me!

Drive through was quick as our order did not take long

Wrong chicken delivered asked for boneless and got boned asked for 8 piece got 6 pieces

I’ve ordered 2x4 cookies and resived only 4

Came to the kfc in Chippenham on Sunday (yesterday) I was served by a girl called Rihanna he was very polite and helpful very good service from her

I was delivered wrong order not verry good

fresh delicious food and fast delivery

Actual delivery went great but food quality was poor

missing items, just eat declined refund.

chips stone cold, burgers poorly made and most the chicken pieces cold

Good experience, lovely food, perfect for a long journey!

food was good, however some items from my order were swapped out without me being informed :/

Absolutely disgusted. No order delivered and they didn’t even call to try and get hold of me

Very friendly delivery driver. Thank you

Cold food from delivery + quality of meat was absolutely disgusting, never ordering from here again!