Papa Johns Pizza in Doncaster

Really listened to previous complaints and improved the service!!! Been brilliant recently, I complained previously that they didn't deliver the sauces ordered and messed up toppings, complaint been really listened to and no topping issues, all sauces are delivered, customer service became better as well, always receive a call regarding delays or out of stock items. Keep up the work team, the little things are really appreciated 🙏🏻

20 pizza order for a meeting, made red got and on time. Brilliant service

Very good service, pizza so tasty. I recommend🙃

Would give no stars if I could food took ages to come was stone cold and had missing items that they refused to bring when called

Went to get a free pizza. They said no free pizza

Bloke named Johnny (definitely not a Johnny) blows his nose whilst talking over the phone. Speaks in his own language instead of English and states that it will take 2 hours to deliver an order. Offered to collect in store but stated that that my delivery fee won’t be cancelled. Stated to cancel the order over the app but that’s not even possible to do.

Couldn't even order any food couldn't order online they have stopped taking cash orders but haven't got a card machine in the shop you can't make it up

Was on holiday a d it was beautiful

Absolutely awful service. Placed an order using the app, tracker doesn't work. Called up after half hour to be told they have a system problem so can't make my order, no contact made to let me know this.... they said they can't cancel the order meaning I can't get a refund but also they can't send me food so basically they have just taken my money and won't give it back. Do not bother ordering from here if you actually want some food ..

They lost my order and are rude and incompetent on the phone. Terrible service with a rude manager. They tried to say they didn't receive an order with even screenshot confirmation. You would think they can handle simple tasks but obviously not. If you want to be stolen from and swore, shouted at, order from these jokers.

Not sure if they have new people, but service has improved hugely lately. Pizzas still taste great too

ordered 2 hours before it was due to arrive, when it hit being half an hour late i called. rang about 3 times and didn't get through, when i finally got through i was greeted by a very dismissive person who told me it was 5 mins away. surprise, it wasn't. very disappointed considering i was out all day, hadn't eaten and ordered early to assure i got food when i got in but nevermind

Just terible, cold, looks vial and no flavour

Always ready on time and a simple menu. We have a pizza shop a 5 minute walk away but as takeaways are a treat we'd rather be always guaranteed quality and taste and travel a bit. Never had a bad meal from Papa John's!!

Delivery took over an hour, received a message saying it had been delivered yet didn't receive it til 15 minutes after the message. Food was cold and disappointing. I called and told I would get a full refund. That didn't happen. Never ordering again.

Worst Papa John's in Doncaster, but unfortunately the only one that delivers to us. We order it a lot and 99% of the time they forget special garlic sauce in at least one of the pizzas. Tracker doesn't work, so you actually have no clue where your order is. Most of the time they mess up the order as well. Last time I ordered they sent me jalapeno bites instead of Vegan side that I ordered. Honestly up your game Hall Gate Papa John's, your loyal customers don't deserve such treatment!

Absolute joke of a place this has turned out to be! Used to get food within 30mins now you are waiting over an hour half for two pizza tracker isn’t updated right food it out on delivery for 35 mins before it even gets to you! Will be going back to dominos after tonight’s ****show!

Unforgettable. The customer service at this joint is exceptional however I’m giving Mohammed a special shout because he made the customer experience unique.

Someone must not like their job at Papa John's. The white pizza table was pierced through the pizza box, the dip was placed upside down - leaking. The seal wasn't even on properly on one of the pizzas. Two drinks were ordered, one came different to the order, in which the delivery guy replied with "we didn't have the other one in stock" The thing is, what if I don't lile this drink? How ridiculous.

Affordable price and amazing pizza

Nice customer service fast and very nice fresh food thanks so much

AVOID IF VEGAN I typically love Papa John's, I order quite often for my partner and myself and have had a few gripes about portions being absolutely miniscule, pizzas shrinking in size like they're going though the cost of living crisis and orders turning up later than they say they're delivered on the tracker but I've persisted through the issues however today will be my final time. Food turned up, a side missing (not the biggest issue but a nuisance when you've been waiting for your partner to finish work so you can order food as he's working a late shift) and then having to argue through the receipt with the delivery driver who's adamant there's three sides in total (there was only two) but luckily it got rectified. However I get three slices into my Vegan Works to see the pizza is COVERED in ham, conveniently hidden under the cheese, around the edges and under toppings. Called up and the first answer was "Oh I'll send a replacement tomorrow", when if I'm honest, I don't want a replacement for a huge mishap. Luckily I'm not someone who doesn't eat meat for religious reasons, but imagine if I was, or if it was dairy (I'm lactose intolerant), a huge mishap like that shouldn't happen, the kitchen should be far better trained and it's really really not on. Sadly my last time ordering from Papa John's.

This was a fantastic takeaway to go with a friend, where we used a newspaper offer to get ourselves a large pizza each! The counter was run by friendly staff and features nice designs with cleanliness maintained, like the rest of the store. Our service was fast so I don't know what has been going on for those leaving bad reviews and the Chicken, Bacon, Fresh Tomatoes and Onions pizza was yummy with a garlic butter dip!

Ordered for 730 delivery, app showed that it had been delivered 10 minutes before. I rang the restaurant during this period, and they assured me that it was a glitch and it was on its way. When it arrived, still warm, order was correct even though we had a 50 50 pizza. Tasty too

Paid £15 for a small pizza, pepperoni was out of date with rusty taste.Couldn't eat it. Not coming back

I was expecting for 2h to came with my order.

Used to be better, customer service is disappointing. Not updating the status on the tracker staff was chatting instead. Contaminated veg pizza with meat multiple times on previous occasions. New bbq chicken and bacon "papadia" is literally folded bbq chicken pizza. Not worth it.

DO NOT ORDER FROM HERE! It took over two hours for a pizza to arrive. By the time it did it was freezing cold, I had rang the restaurant multiple times but to no answer.

Shameful service, ordered two vegan pizzas and some sides, only one pizza was vegan (the cheese was non vegan and it contained pepperoni) When I rang to change the pizza I was put on hold for 5 minutes while my food went cold. When the manager finally spoke he was disinterested told me I was lying, which obviously set me a bit on edge and then proceeded to tell me I only ordered one pizza. When I asked for his name he wouldn't give me it. So I've just spent £30 on food that is cold. Never again am I using papa John's pizza. Go else where.

Im waiting for pizza 2h and you not evening answering phone you are a discrace

They took over 2 hours to serve us and arrived for 2 large pizzas both stone cold and poor damp soggy quality and then they refused to give us their head office number and the manager was frankly aggressive and mean

Relocated to Doncaster recently but wasn't ready to try out the local cuisine instead, this time ordered Papa Johns and thought the quality and service would be the same as in London. Nope! Waited for a total 1 hour 40 minutes for the pizza but never arrived. Called the store but was told the driver was on the way. LOL, 5 minutes journey takes you nearly 2 hours to deliver the pizza, gotta be a joke, huh? Moreover, your delivery man dumped the pizza after the order was cancelled on the top of the trash can in the public place which is illegally in this country, don't tell me you was not aware of that! Will I order the pizza in this place? Never.

Won't deliver to my house even though its 5.1 miles away but can get pizza by paying card through deliveroo which is still sent out from the same place they just are not willing to travel

Nice pizza, just don't deliver to my house which is only 4.8 miles away.

Love their pepperoni pizza !!!!!!! And the cookie n brownie (when hot)

Pretty poor pretty much everything ordered was over cooked. Really disappointed

Vegan pizzas are amazing...as are the vegan sides! Well done Papa John's....one in the eye for Domino's who are well behind in the vegan stakes!!

Awesome pizzas, they always have great deals especially for group buys. Vegan options are nice especially the hot dog!

Akif and shiab micheal Was extremely helpful and very curious and I really was pleased with the service

Sogi food not recommended to any 1

Hannah Maria who thinks she is the manager is so rude and patronising. Pizza never arrived so phoned and was called a liar by her and told we didn't answer the door to the driver which is not true. The pizza was 45 mins late which is why I phoned. She refused to give us a refund and the pizza eventually turned up an hour late for the driver to tell us it wasn't fresh as she had told us it was a fresh pizza. Hannah Maria called me darling and hung up on me when i phoned to complain . We have ordered so many pizzas from here with no issues. Never again ! UPDATE ... Hannah Maria got fired thankfully. Well deserved! the new manager could not apologise enough to us. Really lovely ,friendly guy . Issued a full refund straight away and made us a fresh pizza aswell. Thank u Atif you have won our custom back.

Order took 2 hours to turn up and turns out the food was terrible never ordering from there again

Food cold, wrong order, rude staff,took 2 hours to arrive! Won't be ordering from them again!

Best pizza I ever eat, delivery on time, keep on guys!

I am happy, the best pizza and always delivered on time. The staff is also very friendly and helpful. 😚😊😊

The pizza was amazing very fast As well definitely will buy again Best pizza shop in doncaster

Best pizza... Always delivery in time..... Never late

Great pizza in doncaster ali so cash delivery my order come before time

Great pizza and delivery time was fast. Got told an hour, it came within half hour and the delivery guy was so polite.

not good at all :( ordered pizza and it arrived very cold. called to complain and they resent it and that was cold. never ordering from them again

Pizza came after an hour, tasted like cardboard and was lukewarm. Would not recommend. For the price quality should be much higher

Ordered a meal deal, order 1 medium pizza get other one free same size and 1 wedges. Been charged 21.22 when i asked for receipt the guy did not supply me with one. But just said its because i had so many toppings. When i received pizza my pepperoni was burned and had after taste. Will not go again and would not recommend it as the customer service was terrible