Papa Johns Pizza in Edinburgh, City of

Didn't receive anything, correct or incorrect and no updates on its progress. Utter waste of time and money.

There are always reasons why people gives low score. I think staff is nice, kitchen looks clean but total 10 chicken nuggets cost 7 pounds is completely wrong. I went often here because it's closest but I will not order any side menu.

Did not receive my order, listed as delivered despite not arriving.

order has not arrived and according to Google - place is now closed so cannot call to ask where it is

I had a terrible experience with Papa John's on Leith Walk. I ordered a meal and paid for ice cream, but the ice cream never arrived. I called them multiple times, and each time, they assured me it was on its way. Hours went by, and the ice cream still didn't show up. The lack of communication and customer service is unacceptable. I wasted my time waiting for something I had paid for, and they never followed through. Very disappointed with this location, and I won’t be ordering from them again. Avoid if you value your time and money!

driver got lost and drink was missing

Food has been delivered to the wrong address, apparently the delivery men are not asking for the delivery code and I have wasted quite a bit of money for nothing

Shockingly bad customer service. Their phone hardly works, had to go through the same conversation multiple times, left hanging on the phone. Pizza had to be remade after it was ‘lost’ and so it just got later and later. No offer of a discount ….

Ordered food at 6pm turned up at 8:30pm cold. £40 wasted. Tried to give me someone else’s order. Restaurant won’t answer calls.

Brilliant delivery driver. Really friendly and professional

This was a poor excuse for a pizza. The toppings were skimped and it was cold and boring

These folks always send me delicious hot, and timely pizzas. BUT, they always mess up the dipping sauces - sometimes none or the wrong ones. Help a girl out and please check that the sauces are in the delivery? It's drives me bananas

nothing arrived, it changed from received to 'enjoy your order'. and it's not the first time

hahahah you ask for a review and my food hasnt even arrived and its 15mins later than advertised. awful service.

Food took a very long time to arrive (well over an hour and a half), store staff were unhelpful and hung up when calling for updates. Frankly better off with the other chains a couple of doors away on Leith Walk.

Just eating my cold pizza that I've been waiting for for over 1.5hrs.Called a couple of times once to be told their driver was on its way and it would be max 10mins then called again after over 10mins to be told driver wasn't picking up his phone.Eventually received my order but it's cold.Reading others reviews it looks like it happens quite often with this place.

Absolutely frustrating clown show of a delivery service. Completes the delivery when we haven't even received the order yet, we wait an extra thirty minutes despite living a stones throw from the restaurant. Whoever was handling the phones that day was unwilling to offer any resolution to their incompetence and wouldn't even offer a refund. Food didn't arrive hot!

Best customer service ever, thanks so much jay!!

If you wish to order chicken wings, you'll get clubs instead. Be late for collection because its always late. Called them and they literally refused to put chicken wings and they put clubs instead..

This is my go to place for takeaway pizza in Edinburgh. The guys working there are welcoming and fast and the pizza never disappoints. Would definitely recommend for those nights when you need something quick and tasty.

Absolutely shocking I live a 5 minute drive waited over an hour and a half called twice was told the driver would be 10 mins then called back 20 mins later the guy had an attitude and told me to wait as there’s traffic, horrible experience for first time order, never again!!!

Delivered quickly piping hot…..great pizza will be back

The delivery was late and for some reason I wasn’t able track the driver. But the food is hot, which is nice.

Good delivery time, good pizza was just undercooked unfortunately! But will buy again

They only have take-away. But the staff was kind and friendly and allowed us to sit there and enjoy our Pizza's.

A wee bit of a weird place and not too friendly. Quality and taste are the same as at any other PJ but they have missplaced my orders a few times and never even apologised.

We do either a collection at or delivery from this Papa John’s a couple of times every month. Note that you can’t dine in. However the guys are lovely and the pizza consistently good.

Yummy, tasty and delicious pizza 🍕 😋 the best in my opinion.

I was not happy with timing and delivery at all, I had plan to go out which got delayed due to late delivery… TBH, pizza was really good.

£16 for a tiny and completely uninspiring margarita pizza. Thoroughly unimpressed

System didn't update very well but the food arrived on time, hot enough and the driver was very friendly.

We ordered 2 pizzas and a side on our holiday 2 days ago. It never arrived. Imagine my surprise when it came this evening only 48 hours late. Seriously read the other reviews before ordering (especially the review about hair in cookie). When I die, and my life flashes before my eyes...the wait for this order will be one of the saddest moments I have experienced. 0 out of 10...would not recommend. Except to your enemies.

Rude rude no refund never took pizza as lay in shop for 30 minutes as driver turned up with an empty piza bag he forgot pizza and had to return to shop to deliver it .rude foreign Indians who work there.hooe they go out of business .not pizza makers them lot.

Delivery took so long and the the drink in the meal deal was delivered and took another 45 mins to arrive

Papadosas always good. Great fast delivery by Jay.

It hasn’t been delivered, can I get an update please. It said it left the shop 25 minutes ago and I don’t haven’t received it yet

Great value deal. Food still hot. Delivery driver was fast and polite. Would recommend.

A lot of offers, open almost all the time, good delivery...

The best gluten free pizzas I have ever had. Made with a butternut squash base, they are crispy (not soggy like many other gf pizzas), made with care, tasty and always delivered quickly with a friendly smile.

Ordered Ben and Jerry's ice cream and it never came with order. Tolled the driver and he said someone would bring it but heard nothing. Won't recommend.

Just wanted to give it a second opportunity, but disappointed again with the quality of the food and also I had to phone the shop because one of the items was missing, although the driver came back quickly with the missing item. When the quality of the food and service improves, I will probably order again.

I ordered from this branch today, and despite living just 10 minutes away, my order took over 1 hour and 30 minutes to arrive. After calling a couple of times to inquire about my order, I was informed that the driver was on his way. A few minutes later, the driver called me to ask for directions to my flat as he was unfamiliar with the area. I must say that if you live in the area, only 10 minutes away, it's better to choose pickup instead of delivery from this branch. By opting for pickup, you not only save time but also avoid the risk of receiving a cold pizza.

I arrived to collect my order and I saw this driver/shef smoking in the fire exit for papa johns, when he finish his cigarette he just go in side and start cooking/touching pizzas with out wash his hands

The food was brilliant at papa johns

It is one of the pizzas I have ever eaten. I'm not entirely sure where the toppings are or where the garlic is in the garlic dip (which is actually cheese dip) but it was fast so the staff are not at fault, just the company. It is pretty disappointing, and most chain pizza places are far better (for example when you ask for x topping, you get x topping and not a single piece of it). On the bright side, I now know its not for me

I ordered pizza for collection and was ready on time. Nice and friendly staff

I have always ordered delivery and the service its impeccable, good timing and tasty pizza :)

My absolute favourite pizza ever! Staff are always welcoming and polite. Pizzas are always fresh, hot and cooked perfectly!

Top drawer food - JustEat is class

Fantastic Service, Amazing Food!!!

Flavoursome Good!!! Made to Perfection with Love.

class service love papa johns will attend soon

Virtually no pepperoni on the pizza and wings were tiny and only half portion. Really poor

driver didn't come down the street because he didn't have the reversing skills.

한국보다 피자가 저렴한 건 둘째치고 일단 맛있다. 그리고 직원분도 친절하셔서 좋은 경험이 되었다.

I've been a loyal customer for over two years, and the decline in quality has unfortunately been massive lately. Constant issues with missing items on delivery make me think if it is really a streak of genuine mistakes. I've regularly had missing dips, BBQ pizza drizzle or even a whole side. A real shame because the food itself is great.

I ask for a Italian sausage and pepperoni papadia and I got a pepperoni pizza not what I paid for

Great pizza place definitely recommend

Fresh, tasty and swiftly delivered thank you.

great customer service , fast pizza

BBQ meat feast is one of my favourite. It’s the best I have tasted

I’ve ordered a few times from Papa John’s, Leith Walk. The food is always lovely, really good quality and I think it is good value for what you get

Great food & delivery service as usual 🙂👍

The pizza tasted really good but I was abit disappointed when I saw with my bbq chicken pizza I had asked for feta and there was 5 pieces on the entire pizza and I also asked that onions be removed and it wasn’t as a family member of mine is allergic. My second pizza I did ask for extra cheese and was underwhelmed that there wasn’t much. But thanks it was good

Their Garden Party Pizza is one of my favorites - it's always cooked to perfection and has the most delicious toppings. The staff are so friendly and helpful, I always feel so welcome every time I visit. Also, their customer service is top-notch, they go out of their way to make sure that I'm happy with my order.

The food was lukewarm, but tasty and the cherry cola was missing from the order.

Outstanding Food, Outstanding Service!!!!

Your might not be guaranteed a pizza that comes on time (or ever), but you are certain to waste your time trying to get a refund for an item you can only eat in your imagination. Consistent issue with easy delivery. Driver comes, dissapears in <1 minute. If you live in an apartment block you would be lucky if they came up. Phone the restaurant? No answer. Ask for refund? No answer

Problem with order? Phone the resturant they say Phone the restuant = Answerphone Money from bank = gone

Card charged, money taken, 1 missed call, no sign of a driver, no updates given on the app - wasted an hour and hungry No refund option on Just Eat, so use your time wisely and try not to lose money

Constantly late, missing items, mess.

Food arrived hot and delicious. Love Papa John! Great pizzas, sides and service! Thank you, Marilyn

All good. Delivery was not tracked through the app

Pizza has arrived quite cold and seems have ham on it.

The pizza was to be delivered by 12.45 - 13.05, it looks like the order was delivered at 12.59 but I can assure it it was not, I called the restaurant 6 times and I was still calling the at 13.34 asking where my order was, it arrived one minute later, when it did arrive the Mexican pizza had no beef on it and they were both cold. Thanks Lynsey

The Hawaii pizza here is amazing, you can always get discount on the website . And thanks Jay for the really good customer service .

Incorrect items received and no quality check stickers on boxes.

Took almost an hour to arrive, 0.5 miles away from the shop… pizza was stone cold and had to be reheated upon arrival.. wasn’t even worth heating up, should have just scrapped it, worst pizza I have ever had!

Half of my order was missing. I asked the driver for a receipt and the receipt did not match the order I placed on Just Eat. The receipt did not include the missing items, yet the price was still the same.

Ordered in advance for delivery at a set time for a work lunch. Was an hour late, totally impacted the rest of the day.

I order it and the delivery driver doesn’t even deliver it. Also received no compensation whatsoever

My order came with no drink, asked the driver where my drink was and was told I didn’t order one fix up!

Sad to say I will not be back. Got a delivery yesterday. Waited more than an hour (The App showed the pizza delivered in 35 minutes). What I got was a cold pizza that lacked any flavour. It felt like they did not put any pizza sauce on it! Anyway a really bad effort. I will revert my business back to Dominos who are always consistent not only with the pizza but have an app that actually works and is genuinely informative.

Ordered food and after 40 minutes called the restaurant to get an update. Was told the driver was 10 minutes away consistently and after calling in several times the restaurant stopped answering the phone. 2 hours later, still hadn't received the order, was told they had no way to contact the driver, and couldn't resend our order or offer a refund. Shocking service!

Lied about traffic and closed roads…as driver said he’d only picked up 20 mins before he got here even though they said he was 15 mins away when it was 30 mins late at this point…then still took another 40 mins…the pizza was missing the bbq glaze on it and was not hot when got here…plus the added spicy beef was not on it either…shocking service!! Grow up!!

I still haven't received my order..

Order placed at 9.21pm , midnight and not delivered yet. Poor service, refund required and apology.

9.21pm order no delivery. Its 11.31pm, no sign of delivery. I called Papa John's and they promised a call back to confirm delivery time, no callback, no food. Very poor service. Its no excuse to say there is a problem with the tracker which says delivery was made at 9.51. Shame on you Papa John's. I will come to you tomorrow and expect a full refund..

It's on its way > Enjoy (I still have not recived food). Pizza is tasty by the way

Unprofessional service, keep call restaurant over 5 Tim's, not respond and give answer wot happen with food, wait more then 80minut for food with aravie demag, absolutely cold. Staff over phone rude. 30£ for meedium pizza absolutely shocking wot I resive. Chicken wings BBQ cold . Avoid that place!!!

Delivery driver did not want to deliver into my flat then bad mouthed my partner to the next door neighbour as she refused to come down the stairs to pick up the food from him.

Food not arrived. Called store said was on its way but no show.

Pizza had nowhere near enough pepperoni on it to be called double pepperoni. Won’t order again, do not recommend

All went in bucket .half cooked

Order was late and the delivery driver didn’t even knock on the door with the food, he just left it at the door and left

Good collect in store options as well as app delivery

Terrible customer service! I ordered a £60 order on the app and didn’t hear anything for over an hour so decided to give the branch a call, they then told me that my order did not exist and they would not deliver my food. They then spoke to IT and confirmed that there was a problem with the website but I would still not get my food or money. They told me to do the order again and spend another £60! I am absolutely furious and WILL be putting in a formal complaint. This is totally unacceptable!!

Over an hour late and missing all the dips. Awful service had to call multiple times

Terrible service waited over 2 hours and order was all wrong

Ordered two pizzas for delivery. Very quick preparation and deliver. Delivery person was also great. Quality of pizza was really disappointing. Tasted like a cheap budget supermarket pizza but with a premium price tag.