Papa Johns Pizza in Ipswich

Food never arrived, rang restaurant and told the driver had stolen it. Still awaiting refund

Food never arrived. They stopped answering the phone to avoid dealing with me questioning where the food was.

I am a regular I come in at least once or twice a week, staff are lovely and never been let down or had anything wrong with an order best papa John’s I’ve come across by far!

Always perfect pizza!! Shimul is the best!!

order was wrong ordered vegan nuggets and got potato poppers instead!

Did not arrive at all. Poor service no communication

Great quality food piping hot just what you expect

Chicken wings just tasted like butter and generally did not enjoy sorry

Order was marked as delivered but never arrived!

These guys can accommodate a large order and fast.. great pizzas and friendly service. Will definitely be back when in Ipswich

Delivery time was good. I ordered the grilled cheese Parmesan pizza. Just tasted of garlic bread sans the garlic. Medium smaller than expected but great size. Pizza was cold on arrival.

The amount of times I have paid for dips that just haven’t been delivered is ridiculous. It’s actually surprising if they are included at this point. If you are going to charge for something it should be included or you should be able to raise an issue with your order through the app.

Ordered a takeaway and it never arrived.

Delicious pizza ,Good caustomer Service .

Kept me waiting for well over an hour and never even delivered my food.

Didn’t receive order and they marked it as delivered. Called up after waiting an hour, guy on phone said it would be 15mins but we were still sat here waiting. Tried to call back but no answer?

I never received my order and expect a full refund

it was cold a horrible and it was not refunded

the place closed and took my money and didn't deliver

Didn’t send my order after I’d ordered and they took my money

I wasn’t told they cancelled my order

Very good pizza, good customer service

Glad to see it back, great customer service

Never came !!!! Stilll waiting

was a buy one get one free offer but they only sent one and wouldn't honour the deal. no refund or other pizza offered. when i called the customer service was terrible.

Closed for renovations without any notice online to advise of closure.

Fantastic and quick service, no queuing or waiting to be served. Polite and helpful service by both members of staff. The food was excellent value and tasted fantastic. There aren't any faults here whatsoever.

I try 3 times of this home delivery pizza and every single times there sas an issue, allways undercooked, allways to small of toppings regards the size of the pizza and last time I got overstreachead medium pizza in to xl pizza with small pizza toppings.. no more! Ill be back to dominoes! This papa johns is cheat and scam!

I ordered a pizza and ice cream and the pizza didn't arrive.

My pizza wasn’t delivered ,but the app says it’s already delivered

Amazing boss man he made my day willl come back

Fast and fresh. Welcoming and helpful staff

I love this man, he could have my kids. Everything is so good.

Worker is very nice, fresh and hot food

Food was amazing and came quick

If there was a option for it never turning up I would of put that stated my order was delivered but never received anything so I called and they said they could do nothing about it because there was no drivers available even though they took my money and accepted to order

We still haven’t received our delivery

Don’t order from here didn’t receive my order

they never delivered my food and no one picked up the phone

Very nice pizza good quality ,made as you wait , fresh ingredients, made to order , x

Pizza was squashed in the box and freezing cold

I’ve ordered 2 pizza and that’s I get it…

Order never arrived and said delivered !!

Do not order from here, you won’t get your food or any support.

Very poor quality tonight, hardly any toppings and cheese. Ordered large garden party pizza,but toppings were only on the middle, it was more like medium size.

Food and service has been so much better since new manager...staff are friendly and food is piping hot...keep up the good work

Manager there was so polite and helpful. Give him a rise ! Pizza was great too ! Would recommend!

Best in food quality and excellent services

Amazing service, staff were impeccable!!!

Friendly staff, always treats uni students well

staff were lovely, food was made quickly and was very nice

staff were friendly and food was made quickly and tasted good.

Staff is always friendly and pleasant. Didn’t have jalapeño bites but was more than accommodating and created a similar side for us. Made sure we still left happy and with a different alternative. Would recommend coming to the Ipswich papa Johns!

Very good service and amazing food. Great place for lunch it’s affordable. Would highly recommend.

Excellent customer service. Maz is putting in the work. Great guy👍🏾👍🏾👍🏾👍🏾

Didn’t receive the order & papa johns was no help on the phone either absolute joke

Very friendly staff, always pleasant

Amazing pizza and very quick service

delivery didn't turn up on time so called the restaurant and was told the delivery driver had cancelled the delivery

Lovely service and friendly staff ⭐️⭐️⭐️⭐️⭐️

Lovely service ! Amazing staff membres, very friendly and helpful and love the food 🤍

Service was great, staff was inviting and polite when above and beyond to meet our needs. Pizza didn’t take long and was tasty

Staff was professional and really friendly. Enjoyed my pizza as well

very lovely service especially from Harjie and great hot food !

Very nice deals and quality pizza!

Best Pizza place in Ipswich for sure, fast food service. Polite and chatty staff aswell. Perfect spot for Uni students

Such friendly staff I absolutely love their pizza!!

Harry is an absolute g!! Top notch service and tasty food too. Would 💯% recommend!

Lovely staff always prepared to help and very kind. Help is always quick and reliable. Sandeep is a great employee and helps all the time. I’ll be a regular

Sells mouth watering pizzas, definitely recommend them. Good customer service also.

Best pizza slice in Ipswich. Worth the 5 star...

Lovely man behind the counter. Great food as always. Will go again

Really nice and friendly people working there and the food is always good

Came here a few times and has always been great service and food. Harry is a legend!!

Very lovely service. Quick preparation.

Very good food and very nice service

We recently ordered from Papa John's Ipswich and had a fantastic experience! As a family, we enjoyed two XXL pizzas – Chicken Fajita and Pepper Passion – along with a Garlic Cheese Stick as a starter. Everything was incredibly tasty, and the Garlic & Herb dip paired perfectly with the pizzas. We were four adults and one child, and the portions were more than enough for everyone. We've also previously tried their new Tabasco flavor and BBQ pizzas, both of which were delicious. The staff at the store are always humble and efficient in preparing and serving the takeaway. The large pizzas, whether standard or thin crust, are consistently of high quality. I usually place a collection order since I live just a 5-minute walk away, and the pizzas are always ready on time. If you're in the Ipswich area and craving pizza, I highly recommend Papa John's!

Great food and staff very helpful

perfect atmosphere with amazing service!!

Amazing food,polite customer service,couldn’t be any better

Great pizza kind staff and very quick service

Great service very polite would definitely come again

Ordered a chicken and sweetcorn and it was a great price very good customer service and the food was amazing

Food was cooked very quickly within 7 minutes, and was very delicious! Wonderful service as they were very friendly and was a good chat. 10/10

Wonder full pizza with great assistance by store manager Mr Gaurav

great customer service, very lovely

Lovely bloke behind the till gave us news of all the offers

Order didn’t arrive at all they said they gave it to the driver but never received it

Where's my order please? It says delivered but I am yet to recieve it. Kindly refund my money as this is not acceptable.

Didn’t even turn up restaurant said it had been sent but never arrived

Food was really nice unfortunately what you get for your money is terrible

Ordered a pizza turned up a hour later via a Uber delivery with the guy honking his horn outside the house at 9pm. Opened the pizza to find it looking like it had been kick across the floor & cold. Never again will I use Papa Johns. Rang up to complain was told “ WAIT” not please wait. Guy came back told me email complaint & hung up great customer service. So 2 weeks has gone by, I did email customer service and received a free pizza voucher I won’t be using it why would want that experience again. By reading the reviews nothing has changed. It would be quicker to go Italy and get my pizza. Don’t waste your time or money.

I order a chicken and onion small pizza and dine in restaurant on time order received and pizza cooked well taste delicious recommended this restaurant

What a lovely team of people working at this branch. After a called regarding a mix-up on one of our medium pizzas, they were extremely apologetic and then (within 30 mins) delivered a free LARGE pizza with the correct toppings, along with a free drink as compensation. Great customer service, will definitely order from here again.

food never arrived 😒 and wasted money that now we can't eat

It never came, I want a refund.

This is the 3rd time of issue with this papa johns. 1st time late food but without me even saying anything I got a free pizza voucher. So I tried again. Ordered a new menu pizza and it was missing half the toppings. I called and got a replacement that was still missing the tandoori pieces that made the pizza a tandoori pizza. I emailed and customer services said would pass on to store. This time for my sons 13th birthday I ordered at 17.09. At 17.51 I checked app and it said it had been delivered and to enjoy food. I didn't have it so called and was told it was having a final quality check and be about 15 mins. At 18.29 i called again to say driver will be 5 mins. I said will this food now be cold as blatantly sitting for 40 minutes. And it was cold except 1 pizza which apparently was the one that they were 'waiting to come out of oven' said the driver. So I then had to put the oven on to heat up the entire order of my food which was 10 individual items. When I tried to call pack on 2 different phones I get no response. Terrible. Something has changed as was OK before. So frustrating as we like the pizzas from papa johns. But after heating it up it doesn't taste right. Thanks papa johns ipswich for this.

Said the food was delivered when it wasn’t took over a hour to get the pizzas to get here awful company!

Gave them a second chance after a significant fall in quality a few weeks ago. Still just as bad, if not worse. Not sure if a new franchise owner has come in but quality has fallen off a cliff. Last time, the dough was different. Very flat with lots of holes. This time, I saw it being made. The employee making the pizzas hand stretched and then rolled the hell out of the dough with some spiked roller. This has ruined what used to be a fluffy crust. Now it's more akin to a shop bought base. Also, as you'll see from the photo, sections of the pizza are entirely missing toppings. We got a pizza with the new bullseye sauce. I'd be shocked if they put a teaspoon of it on there. There is a noticeable reduction in the amount of ingredients from months back. Lots of costcutting. If the owner doesn't start to make changes, I'd be shocked if Papa Johns have a branch in Ipswich next year. Rarely have I seen quality drop so rapidly in a takeaway.

Never hot, never really tasty, always something off. Total junk... food