Papa Johns Pizza in Ipswich

Order never arrived and said delivered !!

Do not order from here, you won’t get your food or any support.

Very poor quality tonight, hardly any toppings and cheese. Ordered large garden party pizza,but toppings were only on the middle, it was more like medium size.

Food and service has been so much better since new manager...staff are friendly and food is piping hot...keep up the good work

Manager there was so polite and helpful. Give him a rise ! Pizza was great too ! Would recommend!

Best in food quality and excellent services

Amazing service, staff were impeccable!!!

Staff is always friendly and pleasant. Didn’t have jalapeño bites but was more than accommodating and created a similar side for us. Made sure we still left happy and with a different alternative. Would recommend coming to the Ipswich papa Johns!

staff were friendly and food was made quickly and tasted good.

staff were lovely, food was made quickly and was very nice

Friendly staff, always treats uni students well

Very good service and amazing food. Great place for lunch it’s affordable. Would highly recommend.

Excellent customer service. Maz is putting in the work. Great guy👍🏾👍🏾👍🏾👍🏾

Didn’t receive the order & papa johns was no help on the phone either absolute joke

Very friendly staff, always pleasant

Amazing pizza and very quick service

delivery didn't turn up on time so called the restaurant and was told the delivery driver had cancelled the delivery

Lovely service and friendly staff ⭐️⭐️⭐️⭐️⭐️

Lovely service ! Amazing staff membres, very friendly and helpful and love the food 🤍

Service was great, staff was inviting and polite when above and beyond to meet our needs. Pizza didn’t take long and was tasty

very lovely service especially from Harjie and great hot food !

Staff was professional and really friendly. Enjoyed my pizza as well

Very nice deals and quality pizza!

Such friendly staff I absolutely love their pizza!!

Best Pizza place in Ipswich for sure, fast food service. Polite and chatty staff aswell. Perfect spot for Uni students

Lovely man behind the counter. Great food as always. Will go again

Best pizza slice in Ipswich. Worth the 5 star...

Came here a few times and has always been great service and food. Harry is a legend!!

Lovely staff always prepared to help and very kind. Help is always quick and reliable. Sandeep is a great employee and helps all the time. I’ll be a regular

Harry is an absolute g!! Top notch service and tasty food too. Would 💯% recommend!

Sells mouth watering pizzas, definitely recommend them. Good customer service also.

Really nice and friendly people working there and the food is always good

Very lovely service. Quick preparation.

Very good food and very nice service

Great food and staff very helpful

We recently ordered from Papa John's Ipswich and had a fantastic experience! As a family, we enjoyed two XXL pizzas – Chicken Fajita and Pepper Passion – along with a Garlic Cheese Stick as a starter. Everything was incredibly tasty, and the Garlic & Herb dip paired perfectly with the pizzas. We were four adults and one child, and the portions were more than enough for everyone. We've also previously tried their new Tabasco flavor and BBQ pizzas, both of which were delicious. The staff at the store are always humble and efficient in preparing and serving the takeaway. The large pizzas, whether standard or thin crust, are consistently of high quality. I usually place a collection order since I live just a 5-minute walk away, and the pizzas are always ready on time. If you're in the Ipswich area and craving pizza, I highly recommend Papa John's!

perfect atmosphere with amazing service!!

Lovely bloke behind the till gave us news of all the offers

great customer service, very lovely

Wonder full pizza with great assistance by store manager Mr Gaurav

Food was cooked very quickly within 7 minutes, and was very delicious! Wonderful service as they were very friendly and was a good chat. 10/10

Ordered a chicken and sweetcorn and it was a great price very good customer service and the food was amazing

Great service very polite would definitely come again

Great pizza kind staff and very quick service

Amazing food,polite customer service,couldn’t be any better

Order didn’t arrive at all they said they gave it to the driver but never received it

Where's my order please? It says delivered but I am yet to recieve it. Kindly refund my money as this is not acceptable.

Didn’t even turn up restaurant said it had been sent but never arrived

Food was really nice unfortunately what you get for your money is terrible

Ordered a pizza turned up a hour later via a Uber delivery with the guy honking his horn outside the house at 9pm. Opened the pizza to find it looking like it had been kick across the floor & cold. Never again will I use Papa Johns. Rang up to complain was told “ WAIT” not please wait. Guy came back told me email complaint & hung up great customer service. So 2 weeks has gone by, I did email customer service and received a free pizza voucher I won’t be using it why would want that experience again. By reading the reviews nothing has changed. It would be quicker to go Italy and get my pizza. Don’t waste your time or money.

I order a chicken and onion small pizza and dine in restaurant on time order received and pizza cooked well taste delicious recommended this restaurant

What a lovely team of people working at this branch. After a called regarding a mix-up on one of our medium pizzas, they were extremely apologetic and then (within 30 mins) delivered a free LARGE pizza with the correct toppings, along with a free drink as compensation. Great customer service, will definitely order from here again.

food never arrived 😒 and wasted money that now we can't eat

It never came, I want a refund.

This is the 3rd time of issue with this papa johns. 1st time late food but without me even saying anything I got a free pizza voucher. So I tried again. Ordered a new menu pizza and it was missing half the toppings. I called and got a replacement that was still missing the tandoori pieces that made the pizza a tandoori pizza. I emailed and customer services said would pass on to store. This time for my sons 13th birthday I ordered at 17.09. At 17.51 I checked app and it said it had been delivered and to enjoy food. I didn't have it so called and was told it was having a final quality check and be about 15 mins. At 18.29 i called again to say driver will be 5 mins. I said will this food now be cold as blatantly sitting for 40 minutes. And it was cold except 1 pizza which apparently was the one that they were 'waiting to come out of oven' said the driver. So I then had to put the oven on to heat up the entire order of my food which was 10 individual items. When I tried to call pack on 2 different phones I get no response. Terrible. Something has changed as was OK before. So frustrating as we like the pizzas from papa johns. But after heating it up it doesn't taste right. Thanks papa johns ipswich for this.

Gave them a second chance after a significant fall in quality a few weeks ago. Still just as bad, if not worse. Not sure if a new franchise owner has come in but quality has fallen off a cliff. Last time, the dough was different. Very flat with lots of holes. This time, I saw it being made. The employee making the pizzas hand stretched and then rolled the hell out of the dough with some spiked roller. This has ruined what used to be a fluffy crust. Now it's more akin to a shop bought base. Also, as you'll see from the photo, sections of the pizza are entirely missing toppings. We got a pizza with the new bullseye sauce. I'd be shocked if they put a teaspoon of it on there. There is a noticeable reduction in the amount of ingredients from months back. Lots of costcutting. If the owner doesn't start to make changes, I'd be shocked if Papa Johns have a branch in Ipswich next year. Rarely have I seen quality drop so rapidly in a takeaway.

Said the food was delivered when it wasn’t took over a hour to get the pizzas to get here awful company!

Never hot, never really tasty, always something off. Total junk... food

how disappointed were we, haven't ordered from here for a long time, were looking forward to a tasty, hot, soft pizza. what we received was so far from that, dry, hard, minimal topping, barely warm what has happened to Papa John!! would not waste that much money again

Very nice server very accommodating x

Ordered a meal... First issue was the app gave me a delivery notice 20 mins before the food arrived when I rung to enquire 10mins after the notification the woman at the store was brash and rude. Then the food arrived and was just bad the pizza was cold unbelievably poor service. Papa John's was my go to years ago and now I doubt I'll ever purchase again truly awful! Avoid this store for sure what a waste of my money... Iv

never arrived called shop few times ignored waited 2 and half hours not impressed

Very bad experience Some guest come my home I am Oder papa John pizza delivered after 45 min and pizza very cold West of money And last 30 min no body pick up call in store

**updated 30/5/24 I'm done with papa John's* see attached picture and tell me if I'm being greedy or that pizza lacks beef. Also arrived late and cold. ** Always my goto for pizza as they just seem so much better. Cooked better better fresher ingredients and not oily. Unfortunately my last order of 4 pizzas for my birthday get together, something was a miss. I think papa forgot the toppings 3 of our pizzas where chicken and I would say all 3 combined would have only just about had enough for one pizza very disappointed. The pepperami was covered and delishious as always. Feels like it's no good running deals if the toppings are going to be reduced as I have never seen pizza like this from here.

Absolutely dreadful! Don't listen to you on the phone, needed to replace an incorrect order... Ended up driving all the way to collect even though I paid for delivery only to arrive and it wasn't even made! So had to sit and wait ten minutes. This was an early Tuesday afternoon so not even an excuse of them being busy! Will be finding another pizza provider from now on just too many times too many problems!!

Tried calling so many times and picked call after many tries and and when I asked for side's they were not ready to take order and the guy told it takes 1hour 30 minutes for 1 mile delivery worst experience we will never come back to this store again

Cold Pizza finally delivered over an hour after being ordered and sitting in the "cutting and checking" for over half an hour. Rang to find out and everyone was rude and promising the pizza would be delivered in 5 mins. It wasn't. It was cold and missing toppings. This store sucks. Don't order from them.

we had called the restaurant 3 times and each time they had said the food had been “on the way” while they had said that the food had been delivered. the delivery driver was a sweet man but was very clueless as he had 3 food orders to deliver, the restaurant had said the driver was “stuck in traffic” and the second time we had called, they said “the food hasn’t left the restaurant” will not be ordering from here anytime soon.

Ordered food at 4pm and the food has only just arrived at 5:30pm even though the Papa John’s tracking app marked it as delivered to our property at just gone 5 pm, the lady who delivered the food couldn’t have been ruder, Tried telling us to leave her alone and any problems to ring the restaurant, I mentioned to her I had rung the restaurant multiple times and was unable to get through to which she answered that’s not my problem and just leave me alone again and drove off, we weren’t given all of our food and the food that we were given was stone cold Avoid at all costs Food inedible

Lovely friendly staff. Pizza tasted great. Great prices.

I was bribed, and don't regret it.

Avoid at all costs, the staff don’t know what they’re doing. I ordered a pizza, 2 sides, a drink and 2 packs of ice cream for delivery. I stated clear instructions on how to find me. The delivery driver went to the wrong place, forgot the drink and ice cream and wanted to argue with my husband until he looked at the receipt himself. He went back for the drink and the ice cream, brought the wrong ice cream that was half melted. I phoned to complain and get a refund, staff told me that they ran out of other ice cream and to email customer service instead. Too much hassle than it’s worth.

Been waiting an hour and a half for delivery,nobody answers the phone....never again

The order was 1 hour 45 minutes late, they didn’t bring my dip, and the driver “couldn’t be bothered” to come to the house so I had to meet him on the road.

Will not be ordering from here again. And time I've eaten here and both times I have had missing items! Gave benefit of the doubt first time round they did bring it back by an hour later, today they forgot my extras I ordered and said they would bring it back, it's been well over an hour and nothing.

The food we never received, the service well, there wasn’t any. You phone up and they either hang up on you or they just never answer the phone. Would never recommend Papa John’s to anyone.

they haven't dellivered my order

If I could give 0 stars I would. Waited for 2h for 2 pizzas, for them to arrive stone cold. Had to reheat it in the oven. Tried calling the number no answer. Last time I get a pizza here and will tell everyone.

Very late arrival don't trust the delivery apps

Sadly this drivers need to learn the highway code and speed limit on residential roads ( Henslowe road @ 7.30pm) Mr black vauxhall car. Absolutely no care given.

I neve had such yummy pizza before

Staff extremely rude, pizza cold.

The food is brilliant and they cook it with care.The best pizza I’ve ever had and the customer service is fantastic, working here alone with so many customers is impressive.They constantly clean and the place is clean.

Amazing service from these guys

I was blown away by the service at Papa johns! The staff and the management show that they truly care about their customers! Well done!❤️

Very quick. Always good offers. Really friendly staff. Very efficient and good hard workers!

Amazing service provided by the staff! Food comes hot and yummy, They make it super quick! Would recommend 10/10

Incredible effort by everyone despite being busy and still giving us amazing food and quickly receiving our food

I don’t order takeout much, but decided to go to papa johns due to an offer they have. I didn’t realise it was a set offer, and due to my dietary requirements I wasn’t able to get it. The young fella served me and was very accommodating. Great service and a great smile! Very welcoming and overall good experience. Thank you! Will be returning.

The best in ipswich, good prices , best service, the most delicious pizzas!

food was lovely, tasty and still very hot, delivery driver very respectful and polite

I ordered a pizza last day. Pizza was delicious and the guys at the store were amazing especially Malkeet and Kamal. Food was made to request and the service was excellent.

Good pizza, good and quick service, can’t complain.

Great service great food would recommend

Great service. Very friendly people

Pizzas have definitely improved since the first time I've ordered. Lots more flavour and more toppings. Enjoyed the four cheese tots and chicken too. Decent value for money if you go for one of the deals

Very good service the greek pizza it was so delicious give 5 stars 🤩 for great customer service ♥️♥️♥️♥️♥️

Pizza was delicious; service was quick. Courtney was very polite when delivering my pizza

We ordered pizza been 2 hours since ordered and had no meal, but the tracking said was delivered. We phoned 16 times, and no one picked up. we then had travel to the other side of town. We were told o be with you in five minutes, and we were 20 minutes across town. Then the delivery driver then phoned said got your pizza now," which was over two hours. We was told that the man left our pizza on the rubbish bin at the side of our house and how disgusting it was. No apology or nothing. The pizza was cold but then was over 2 hours . This first time, I had such bad experience, and we are sure we won't be coming back. We be tell friends on social media not to use here. WE BE SURE TO BE MAKING COMPLAINANT!!😡 .......UPDATE....... We was offered a free pizza and weren't able to use it online as told to spend over £13.00. 🤔

Ordered a pizza for the first time, it took an hour and 10 minutes, and when we got out pizza it was barley warm, quite chewy. First time ordering from papa John's and probably never again.