Papa John's Pizza in Bath and North East Somerset

At time of ordering (19:00), my delivery was advised 19:40-20:00. At 20:00 I received a call to say it was going to be late. When pressed, they advised another 30 minutes. Reluctantly we had to agree. That 30 minutes became 60 minutes!

Food was put back and put back. Then when the driver was here he fell over onto the food squishing it all, (accident granted and can’t be helped but still squashed all food) and the food was really cold. When I complained I received a msg back saying they were stuck in heavy traffic we live in an area where there is never any traffic and it was gone 8 at night on a Sunday. Shocking service

Delicious pizza but always late.

Pizza was flat as if it was crushed and compacted and not cut at all

Exceptionally poor service from these guys. We live in a rural area with no traffic or even traffic lights but the reason for the order being over an hour late is heavy traffic? Utter balls.

Not a problem was still very nice and driver did apologise.

Really tasty pizza, first Papa Johns. Will definitely order again from them.

Pizza was late and delivery driver left my gate open so the dog escaped. Great Saturday evening. Thanks guys!!

changed delivery time by 40mins and when arrived was cold and soggy, sadly not as good as usual

The food was really good nice and hot really quick delivery well happy with it

Two hungry grandkids asking every 5 mins when will it be here. Should have gone to local and cooked in the oven! Shame. Still not here

Food lovely quicker to drive and get it

I requested delivery at 10:15 specifically because our pub would’ve been shut and it came 15 minutes early. The delivery driver was abnoxious and rude and argued with my partner because he wouldn’t deliver it to our door. He decided the other side of our large car park was delivered. He continued to argue about delivery to my partner in front of our customers.

My food had said it’s been delivered but never arrived

Amazing food and service. Thanks so so much!

We were told about the delay so not really a problem

This is why i don't order here anymore

I ordered 2 pizzas for myself and my girls dinner. I was given a delivery time and after 20 mins I tried to call several times and there was no response. The pizzas finally turned up and hour late. Really not happy.

Food hasn’t even been delivered

Efficient , tasty, reliable. Never had an issue with the Norton papa Jon’s

Ordered at quarter to 6, took an hour and 40 mins to arrive, no apology from driver, tried to call resteraunt but no one answered just heard that automated voice for ages, never been this bad before

States food delivered however no food received

Pizza and nuggets were stone cold and the cookies were not even baked safe to say it all went in the bin what a waste of money. should have went to Ak pizzas

Good food, perfect staff and friendly service

Staff extremely friendly, went above and beyond.

Absolutely the best pizza we have had from Midsomer Norton in a long while. Hassle free and delivered in time. The pizzas were piping hit which is always a must for us. Look forward to ordering more. Lynette and Paul

Quickly made and Very good food

Amazing service and exquisite food

Very friendly staff and quick food 👍🤝

Brilliant pizza! Outstanding service! Highly recommend!!!!

Very good quality Pizza brilliant service Holly recommended wouldn't go anywhere else Papa John's is the best

Delivery driver was great, food came piping hot, found the house straight away which many drivers seem to struggle with :)

makes nice pizza and good service

Always good pizza, friendly staff

Give me my cheese ! Was shown as delivered on tracker when not had to go out and find the driver, normally a driver should call is they cannot find the house not mark as delivered when it's not, next one of the pizzas had about half the normal amount of cheese I have ordered a lot of papajohns pizzas never had one like this barely any cheese larger areas where tomatoe is all you can see, when I called up the staff said "it will be delivered in 5 min" basicly fobbing me off, I explain about the pizza they say "we will give you something free with next order" what a load of nonsense you should offer to rectify it with a properly cooked pizza like I paid for will never order from again gives a bad name to papa John's which is otherwise a good franchise they should not be able to trade under there name, as they do not give the service one would expect from this franchise.

The food was absolutely amazing, the pizza was on point but the delivery was really late I waited an extra 35 minutes for my food when it said I was gonna be delivered at 2:35 bout overall the food would order again

Fab food! Was on time and quickly for how far I was from them. Better than Domino's. delivery driver was polite and smily too which made my day after not feeling great. Will 100% be ordering from here again. would have gave tip if had cash on me. Thanks.

Ordered pizza, was over an hour late, and even then was the most dry pizza we've ever had, the people in the actual store didn't have a clue either, they were saying it was already delivered when it wasn't and being very rude about it, absolutely atrocious behaviour and food, will not be ordering from here again, dominos is so much better and much nicer staff anyway.

pizza was sound, sides were sound. My order was prepared correctly and relatively quickly. The gentleman serving me was quick and got my order right first time. I Haven't been in a year or two now, but the price is still reasonable and the food was what you'd expect (not out of this world, but pretty good), funnily enough when they first opened i found them to be more generous with portion sizes and the food tasted a little better (maybe a change in the recipe) . I can say however, today was probably the quickest I've ever been served and the quickest my food's been made, and was correct first time (which in the past i found was rare sometimes but always remedied generously with free points/food on the next delivery) so 10/10 to the gentleman who made my food and served me today

BA3 2FH. Best pizza from here ever. Was just as well ordered. Customer service 100%. Look forward to ordering again. Well done guys

Order was placed at 8pm for delivery by 8.55pm. It didn’t arrive. Then complained on the app and was told it would be with me by 9.45pm. Guess what it didn’t arrive. Then had to call them to be told that they have already delivered to me. Which they hadn’t. They did then send out my order for delivery at 11pm. It was very disappointing as I had lost my appetite by then. The food however was good. I’m not sure I would order for delivery from here again.

Over an hour late from original delivery time slot , and then said delivered and it wasn’t! Had to wait another 15mins on top, so 1.15mins late , order was wrong and didn’t taste great won’t be ordering from there again!! No not recommend

Firt time I had food here missing my sideds never got them second time spent 10 moniutes I store wai ting for some one to serve me and my my pizza was cut poorly orderd again today via online told they dont have my order took 30 minuites to get sorted

Kids love the chicken poppers and garlic sticks , always go down a treat

If you don’t want to be waiting for absolutely ages and lied to along the way don’t bother ordering here. All I ordered ice cream at 21:00 (obviously they didn’t even have to make it) 22:02 said it was on the way (it’s a 3 mile drive on an quiet road) by 22:30 still not here. Called up guy told me it’s on the way, I said well why has it taken an hour and why is it taking half an hour plus to drive 3 miles and he said ohh we just do that he’s on his way. Previous reviews food not turn up at all.

All good and happy to find someone that makes a delivery to us

Amazing service and polite staff especially anuj is awesome 👌

Good service, was cheaper than advertised online

Anuj gave us great service as there was 7 and only 1 of him

pizza wasnt cooked the best it was a bit burnt

A week ago I went here with my brother visiting Midsomer Norton due to hearing from a local colleague that they did a very strong £7 deal of any size pizza for said price. Although the deal ended, they still sold the food ridiculously *cheap*, due to two other local pizza places being open in the area, and managed to taste incredible! I got the "all the meats"/second to last pizza as an XXL/biggest size as there was a discount on prices, allowing me to get it for £18>30~, absolutely worth it tasting incredible and stuffing me full when returning home I added two pictures, one as what the box would look like and the second as a size comparison to two warhammer mags (average magazine size) and how large it is alongside the pizza itself (12 slices, 16 to 20-inch)

Excellent & fast services. Thanks staff for making us feel good 🤙

Great experience. Anuj is awesome

anuj was great and friendly thanks

My order never turned up. Delivery time was quoted as 18-33minutes utterly disgusted

Very polite and great service and the man even gave me and my friends a free drink, it was all very clean aswell

fast service and got a free bottle of pepsi

As always and I have no idea why I keep going back but I do. 1.5 hours to get a pizza out a mile from my house. I would have collected but the stupid deal was only for delivery. Papa Johns Midsomer Norton is a great place if you A. Enjoy waiting B. Like cold pizza C. Rude inept staff members This isn't the first time this has happened. I last ordered from this hell hole August last year. Thought would give another try, after a solid 9 months of customer complaints I thought maybe they could improve, but there is no sign of improvement. Just don't bother its 50/50 if a pizza will actually arrive and if it does arrive give them at least 2 hours notice.

Disgusting! Stone cold food and late delivery! Absolutely awful customer service had to ring four different phone numbers to even get through to anybody and even then we were hung up on! Fatty wings and stingy with toppings. Rude and appalling!

Wow, absolutely amazing customer service from the new manager and team, blow away and top quality pizza, unlike Domino's you are expensive and not good quality of pizzas!! Go to papa Johns 😊

Driver was nice and food was warm.

When the food arrived it was extremely cold and was not enjoyable I would like to request a refund on the whole order.

Poor customer service. Stood waiting at the desk for 10 minutes to collect a ready order whilst staff walked past! Order was wrong to top it off!

gave us Pepsi instead of Pepsi Max. As a diabetic this is not good practice 😕

Delivery driver definitely on minimum wage and may be mute

Over an hour later than was promised. I don’t mind waiting but if it’s going to take that long just say

Tasty juicy bbq chicken wings , light & fluffy dough with excellent pizza toppings ,love tater tots 😋 highly recommended.

1st time treating ourselves to Papa John's, with 25% off great quality for money , very tasty chicken sides & pizza ,highly recommended 😋

I was encouraged to leave specific details here as a reply by PapaJohns with a link to their customer service page which was just a link to contact the store via phone and the store address. Which won't help anybody. So, specific details: - Every order late to my recollection - I don't blame the individual drivers but delivery notes never heeded - Same issues if ordered via Just Eat or directly with PapaJohns - No reply/reimbursement for missed items or general complaints - Pet peeve is when order is marked as delivered when you're still waiting - Seemingly very poor overall communications/management system - drivers have to deal with the ramifications of this with customers Feel free to contact me based on my previous communications @PapaJohns. Consistently terrible experience from this branch.

What really annoys me, and this has happened both on JustEat and the PapaJohns website/app is that the order is marked as delivered well before arrival. This always worries me that it's gone somewhere else. Consistently happens with this branch. No means to track delivery. Not fair on drivers.

Always tasty, hot and on time delivery

Just lately orders being delivered later than advised

Some of the chocolate chips on the brownie were burnt

The food though lovely was cold :(

The app says my food has been delivered when it hasn't been delivered any reason for this?

Was late and had to get an update through Just Eat. Pizza was gorgeous and had two free potato tots, which were also very nice. Delivery time can be better.

It was a lovely meal , nice and warm , but extra dips missing but would order again

Marked as delivered and isn’t here,no did I get delivered updates

Very nice although the papadias flat bread was a lot thicker than usual, more like a pizza base, think I prefer it a bit thinner. Still very tasty! Chicken wings were great.

Easily the worst pizza I’ve ever had. Gross.

never arrives on time. every order I have ever done has been late

Just ridiculously long waiting times. I understand it's a weekend but you should expect it to get crazy as that's the nature of the business. Couple of hours wait for 3 pizzas.

Could possibly be the worst run franchise ever, they just cannot help but regurgitate the same transparent lies. App tells me I have have been enjoying my pizza for the last hour.. call the branch, not even out for delivery, but the traffic is bad? When asked don't they ride scooters.. no our drivers use cars. Pizza arrives 2 hours late, cold on a scooter. I normally only give 5 star reviews to businesses but when you spend 2 hrs waiting for pizza, it gives you time to complain.

They lied about the food being on the way, still isn’t on its way 2 hours later. Manager lied about signing the food off and marked it as delivered over 30 minutes ago when it hasn’t left

Late because of traffic problems but was not updated about delay and had to phone twice for reason. . Usual good quality and helpful delivery person.

Took the driver over half an hour to find my house after numerous calls when we eventually got the order it was stone cold and had to be re heated which made it soggy and could not eat it

I had the chicken and bacon papadias which was very tasty and very filling. Tried the plain chicken wings and was pleased to find they weren't all bony! Potato tots are okay but think I would prefer chips! Overall extremely tasty and well cooked.

2 stars for the pizzas that arrived, 1 star for the pizzas that didn’t and 4 stars for me and my wife not letting this experience ruin our 2023. We’ve had a really tough year with neighbours cats in our garden but this is the cherry on top. We just wanted to see in 2024 with a slice of ol’ papa j’s in our mouth but we couldn’t because my wife is vegan and hers did not show up.

Had the bbq meat feast and couldnt stop reordering again in 3 days. Amazing staff, amazing deals, convenient.

Good food as usual. Not tried the ‘extras’ yet

Driver was non talkative, didnt say hello or enjoy your meal, which was rather rude

the staff was super nice. they ran out of onions so they upgraded my drink and had me pick an additional topping for my pizza

My poached egg paid for but NOT in the Sub. Tasted good bit missed my poached egg! Discount on my next purchase order???

It took at least an hour and a half for my order to get to me, when it specified it should take 20-30 minutes. No updates were provided until I asked where my order was. If I assumed that it would take that long, I wouldn’t have ordered it as I was going to work. I also was not provided with the sauce that I PAID FOR (wouldn’t mind if it was free) and my potato tots were cold. I asked for a refund via JustEat due to the delay, which was rejected with a text saying “Hope you enjoyed your food”.

Driver couldn’t be any more rude if he tried

I put in an order at 19:15, I then called to find out where my order was at 20:30 and was told that it was out for delivery, waited another half an hour and called again at 21:00 to be told again it was out for delivery. The person I was speaking to didn’t care how long I had been waiting and didn’t offer a refund or a voucher which I think should’ve been offered for how long I had been waiting, especially when I have a little boy who was waiting for his dinner and now has to go to bed late because he’s eating so late! I ordered from there before and it was a long wait but gave the benefit of the doubt and tried again and again I have been let down. I will only be ordering from dominoes from now on for pizza.

It hasn’t turned up, my bf is diabetic and has injected for this food

Actually made a mistake this time , product labelled cheese potatoes was actually chicken poppers

It's pretty cheap and is delivered quickly. The people running it are nice and understanding.

We haven't recieved it still !!!!