KFC Bath - Lower Borough Walls in Bath and North East Somerset

Dreadful experience, long wait for food, had to ask them to top up my drink as only half full. Toilet door did not lock and they was disgusting!

Had a great takeaway experience at KFC Lower Borough Walls. The service was quick, and the food was fresh and well-prepared. The staff was friendly, and the order was accurate. A good spot for a quick bite in Bath

I travel all around the country and this place wins the award for not just the dirtiest KFC but the dirtiest fast food place I have ever visited. The food was surprisingly OK but service was sloppy and totally unprofessional. Imagine having to ask for sugar to only have 3 sachets basically thrown at you. I know you won't belive me when I say this place needs shutting and not opening until it's had a deep clean, so I have enclosed 3 pics of the men's toilets. The floor and edges of eating area are just as bad. So you think for a minute what the food prep areas might be like. I'm not going to just leave this on here, but am going to forward this message to the correct authorities. Good luck and I look forward to you getting the marigolds out. Disgusting.😡 Ps. I think the last time this place was cleaned was obviously on last FSA visit. 🤣 Not worth the paper it's written on. Pps..the 5* reviews from their mates dont fool anyone.🤣 eg...look at the one below who says place is lovely and clean! No offence but are they blind?

Saoirse was amazing help. She was extremely happy to discuss what would suit us best on the menu as a family. She told us all about the new promotions. What a pleasure

Food quality has definitely improved since the new opening and we've not yet been disappointed in the chicken. The fries took a dip when they first became 'healthy', but have improved since then as well. The staff are friendly, capable and welcoming.

Always amazing service, food comes on time and the store is always up to cleaning standard. Best spot for an evening meal before going out

Great vibes, food was good. Definitely recommend!

Went in to get a quick bite and was appalled at how filthy this KFC was. There was garbage all over the tables and floor. This doesn't seem a suitable location for such an establishment.

Brain dead! Wrong items discovered when I got home. Chaos in there when picking up. Delivery drivers take priority. Mess everywhere. Staff walk round like something from one flew over the cuckoo's nest. Avoid

Why is the place so dirty. What the heck is going on. Staff are not cleaning. ? Upstairs and downstairs. It’s like they had a food fight. Yuck.

Detritus on the floor, no receipt paper, liquids on the counter unattended, shouting out order numbers in disguised accent's, 12 year olds smoking dog ends outside and more KFC litter all abouts. Minus score archived

My wife and had a meal last Saturday evening, 22/02/25, the place was almost empty, two tables were covered in rubbish, the bin was overflowing, the staff on duty not behind the counter either couldn’t see it or didn’t care. There seemed to be no respect to keep the place tidy, my wife had to ask a staff member to clear a table for us, this should have been spotted. There was liquid on the floor by the bins that needed cleaning, wet floor signs not being used, at the table opposite a lady in a group of three was vaping, surely illegal?????. My wife alerted a member of staff, our meals were an absolute rip off, i paid £16:00 for and let’s be honest, a meal for one. The chicken nuggets were essentially children’s portions and the chips( about 12 of them) were £2:00 + really ?????. No way were our meals worth anywhere near £16:00 ????.

Ridiculously assorted seating upstairs...feels like an old house that was reworked. The person who served my food kinda tossed down the ketchup when I asked for it.... it kinda was just an odd and uncomfortable experience.

Tried ordering for delivery and didn’t even receive my order as it was delivered to someone else (even though i had a code) no attempt from delivery driver to call and tried calling the store 5 times and no response, not acceptable.

A lot of time to pay, chicken is so bad i want to vomite 🤢🤢🤢🤮🤮🤮🤮

I Complained to Environmental Health Dec 2024 • Couples Beware this place is dirty in all areas, tables , floors and toilets are disgusting. Food is dry and overcooked. Staff show no customer service skills. I complain to KFC head office and was given a £10 voucher 👎 I then called the Environmental Health Dept in Bath and asked why they had 5 star in window. They took my complaint seriously and went there and changed rating to 4 Star. I think it should be 3 or 2 Star. KFC Head Office need to sort this branch out immediately. *****All 1star reviewers complain to KFC Customer Services as we did for a £10 voucher and hopefully find a better KFC Branch.*****

Atrocious customer service, cold food and abysmally small portions. Save your time and money. Never going back again.

Awful KFC. Got a fillet tower box meal and asked for bbq sauce and was told it cost 50p when it's meant to be kentucky so surely it should be free when ketchup and mayo is free? Chips were laughable as wli literally got max 10 chips and paid over £10 for this meal. Will never be visiting a KFC store again.

I recently visited KFC Bath and was truly impressed by the exceptional customer service provided by Ben, Colin, and Madi. From the moment I walked in, they were welcoming, professional, and attentive, creating a pleasant dining experience. Ben demonstrated great efficiency and ensured that my order was taken accurately and promptly. Colin maintained a friendly and positive attitude, making sure that customers felt valued and well looked after. Madi provided excellent service with a warm and approachable demeanor, ensuring that everything met my expectations. Their teamwork and dedication to customer satisfaction were evident, making my visit to KFC Bath a standout experience. It’s refreshing to receive such high standards of service in a fast-paced environment. I highly recommend this location and commend Ben, Colin, and Madi for their outstanding hospitality.

I ordered 1 item off the savers menu(it was very small) it took about 20 mins for me to get it while they called about 10 peoples orders who had ordered after me. Very disappointed. #getnewemployees

Toilets were a disgrace. At 4pm they clearly hadn’t been cleaned all day. A tower burger still wasn’t ready after 15 minutes yet 4 workers were eating in the food preparation area! The manager didn’t seem to care. I did get a refund though. One worker even said. “Sorry mate we are not very good here!” Avoid.

Disgusting dirty establishment. Went in there with the family and stepped on various nuggets. I've never been a KFC guy. Disgusting.

This KFC was very dirty with food on the floor and all over the tables. It's the worst state of a fast food restaurant I've ever seen. The toilet was also in a very bad state despite a sign saying they are checked regularly. It wasn't pleasant eating my food in there and it looks very poorly run.

Crap all round! Do not bother at all. Management clearly do not care as appalling reviews have been left for months now and clearly no change.

The service is the best, patient with us as a tour group

Cold food unseasoned chips slow service

Crap food usually cold, order a 3 piece meal and end up with all drumsticks should be a mix, worst kfc going

The food looked and tasted like it had been reheated for the second time, the restaurant wasn’t busy ,but there was 5 team members standing around at the counter whilst every table in the restaurant was dirty and the bins were overflowing.

we went to kfc bath yesterday 9/1/2024 at 1:20 pm after made a order whilst getting the order the staffs at the counter just given the food in hands without a tray , my question is then why you input a machine over there to select whether it is takeaway or dining in if you guys wanna give the food on hands without tray , and for the coke the staffs didnt give a straw i donno whether you guys drinking the whole cold come directly in one gulp to mouth ,asked for tissues asked for tray but the counter staffs are busy in talking with other colleagues, if you taking money from us we expecting good service though.(i read the reviews the owner is replying and reassuring to every reviews but still no chances you made in ur kfc , staffs treating people like beggars how unprofessional sorry to say this ), we all are humans treat in that way

Came on Tuesday, went to order my food and noticed a horrible fishy smell, looked around and it was disgusting, food and rubbish everywhere, the tables, the floor everywhere had rubbish. You could hardly see the bin as rubbish was stacked up high on it and piled around it. My daughter pointed out a rat dragging a chicken drumstick up the stairs. We left immediately. This place is disgusting, how can this place be aloud to be open. Many others walking in and straight out as well.

6 legs in a box of 10 pieces, outrageous!!!!! Chip bags not full. Signs up on the counters directing people to the machines. I won't be back!!! I'll go to Keynsham instead.

Me and my family visited here for the first time just before Christmas and we will not be back. I ordered on the screen and the service was fine, it wasn't overly busy and they got the order correct, which other places usually don't. However the chicken seemed undercooked so we didn't eat it and didn't chance asking for more, we notice another couple with the same problem downstairs as we left. The upstairs ladies toilets smelt of urine, had urine all over the floor and side of toilet as if the men had been using it and the toilet seat wasn't even attached! Absolutely vile!!

This kfc is worst I have ever seen No trays provided for eat in The staff asked me to use a tray which was already used by someone The place was so dirty even the food was bad I

Staff were friendly enough, although they only had 6 pieces of chicken left. The chicken was pretty juicy and tasty though.

I don’t think they know what a fast food restaurant is. I had to wait for close to 30 minutes for my takeaway . The food was so cold after the 30 minutes.

Absolutely filthy inside, toilets are disgusting. Dining area is filthy, cleaning staff barely wiped tables. Appalling.

Dirty restaurant. Cold food. Wrong order

Couldn’t go whiteout leaving a feedback , this place was the worse I’ve ever seen in last couple of years , so much mess and rubbish everywhere, dirty place , don’t know how is possible to keep running a business like this , don’t want to know what’s in the kitchen, but the store looks absolutely disgusting! If there’s no staff to do the work properly they should shut down, won’t go there ever again! Disgusting

I got AWFUL food poisoning from here on 25/11/24. The food was cold and the chicken was chewy. I have reported it to public protection

Run by kids without any training. The rubbish bin has so much rubbish it was impossible to find any more room. No serviettes, I asked they told me they ran out. Hatful experience.

Food was very tasty ,although not a great deal of chips.did have a problem with toilets,they were really disgusting,the walls and door frames haven't seen a cleaner in a long while,the actual toilet itself was filthy and to top it all no toilet rolls

This is probably the worst KFC I have ever been to. To start with we place the order on the self order thing and didn't get a receipt. Then once we were given the order there was a hot drink missing so they then decided to say they don't have them.. so we were given a cold drink instead but couldn't get a refund for the difference. Once we sat down we noticed that one of the orders had the wrong extras with it so asked about that and got told we must have ordered the wrong stuff..... So all in all I wouldn't recommend going to this one, save your money and go else where.. Well do to the Bath lower Borough Walls one, you are probably the worst KFC I have ever been to.

What a smart KFC, if there was such a thing, the food came fast and very hot. Seating a bit limited but managed to find somewhere.

It SO diety place ever eating I left the food when I go to toilet so dirty should be clean but DOS a lot of dirty things on the sink I will never ever eating again in KFC in this place so dirty people go to check disable toilet and changing nappy for a baby. I don’t want to do it here.

I bought a chicken burger and when I bit into it it was pink. I showed it to the manager and he said it wasn't true and the manager was very impolite.

Best kfc ever had. Chicken pipping hot nice chips. Haven't had kfc as good as this for years. Boss give your staff a well done bonus. Ray cuss Portsmouth

Ordered a tower zinger meal for takeaway. Walked back to work opened the box to find the smallest bag of chips and 3 bits of chicken. I couldn't go back as I didn't have the time sick of these fast food places ripping you off.

I hadn’t had a KFC for years, it was fine just as I remembered it.

Extremely friendly and helpful staff

While I was in Bath, I ate all my meals here and I was satisfied with their services . It’s in the town Centre of Bath. Good space and sockets to easily charge your device

Very bad service. Cancelled my order. Don’t even answer their phone.

Very salty, bit burnt this time, usually I love KFC, yesterday when I ate it put me off, not anymore buying KFC, kids didn't eat, only spicy wings was good. Didn't looks like freshly cooked. Rang same time, Bath city centre KFC, no reply, maybe it's closing time. I will ring again today to inform them.

I ordered food worth of £31.47 today but my drinks did not deliver and the food takes one hour 30 minutes to deliver. Please can you refund my drink money £3.49.

3 squares of lettuce in burger. No rice for rice box. No receipt paper in machines. Rare chips mixed in with overcooked. Dirty tables. Don't bother. Staff arguing about shifts whole time. Hygiene bad

Food is very delicious nice and fresh. Service provided by staff is good. Atmosphere is very bad. Wash rooms are not cleaned. They need to give attention on Atmosphere also.

Order number/Trans 2091, Receipt code 106200810242091, Date 10-Aug-2024, Cashier:Zak, Family Feast(2 2 Mash#), 1 pepsi max bottle 1.5 liters, 6 Zinger, VAT: 538874100. Total cost: £57.93. Issue: My card was charged for £57.93 but. I was told the transaction was canclled. I never got a receipt that showed cancelled transaction. I needed to catch a 20:01 train so I paid cash and the cashier promised if the money from the card comes in it will be paid back to my account. The money still shows successfully debited from my account and it has been 8 days since. Plus the sides including creamy mash wasnt in the pack. I have been trying to get in touch with KFC Bathover the phone but nobody picks the call. Bank says the money was transferrd successfully. Zak or the employee lied to me to make quick money! shame!

Late night feed and it was great. Only disappointment was no beans.

Very bad...food is cold and burnt.

Food was good but, staff was not nice and serviced not good. We will not go back again.

Disgusting atmosphere. Wouldn’t return.

Had such great customer service experience with Ben! A brilliant employee who went above and beyond to accommodate our order in Bath!

Shocking! Avoid at all costs. All the bad reviews are correct about this dump! Dirty restaurant and rude staff. Cold food. Not fresh. Avoid.

I have never been to a restaurant that was so clammy. Super dirty and rude. There was a smell on the first floor and it had been a long time since someone had waved a rag

Little wait, and a small area downstairs to eat, and large upstairs, bathrooms with only hot water and without much hygiene, for the food, only the chicken wings were good and the cubes, the rest were terrible.

Absolutely shocking with food portion. Hot wings were cold shaggy. Went to counter for this and gave us “ Dont care face”. Not going here anymore. This needs to be addressed.

This must be the ultimate bad service I have ever encountered… two types of music, a guy fully not interested in his customers … and the atmosfeer below zero … thanks for nothing

Everything we could expect from KFC, just I didn’t know that KFC stopped recycling bottles.

Every time you order food it's cold... Walked in at 5 pm loads of food cooked on hot stand served from there a chicken burgers cold a had to return next one ready.. chips cold 6 of them on the pass every time shocking

Worst food i eat yesterday order no 5192 Food is proper cold Not fresh made Cold drink coke was not fizzy 1% it was like water .

The order was incomplete and the food cold. This is not good KFC, you can do better than this.

This must be the worst KFC ever! Messy, chaotic, loud. The food was tasteless, the service appalling. There was a very loud member of staff, constantly shouting behind the counter. At one point he started having a loud conversation with a customer and threw at him a couple of dips hitting another customer. The dips splattered on the floor. What a mess!!! And what a shame for a great city like Bath to be tolerating such an embarrassment of a food place.

Had a quick bite to eat wiry wife. Served quickly, good food.

The food was really really quick, but the worst KFC I ever had.. .the bread felt stale and all the fried food was just greasy and oily, chips barely cooked

A scam, never seen a KFC like this in the world

Food for delivery was cold hour and half late couldn’t find a way too cancel shouldn’t have bothered won’t be using again

Last food cooked at 8pm and close at 11pm if you arrive after 8pm you can only buy what is cooked already, told by manager saoirsa

Sorry to say but Very disappointed about the service, very carelessly they are handling the order when ever i ordered food from there they are missing the drinks with the order. The food is good and tasty but the service is very very bad ...

Fast good food love staff name Mei,

I ordered food yesterday for £29 .The chicken fillet was tasteless and too salty .Fries was very cold and out of 12 fillet we had only 5 fillets and I throw the remaining .Nothing was good .Don't try from there

Customer service/ website is difficult to use not customer friendly,service is Very poor , staffs are not polite I observed and heard very rude towards take away men , I called customer service for refund for double order no help end up in buying double order

I recently visited KFC in Bath and had a mixed experience. The ambiance was typical of a fast-food chain: bright and bustling. The service was prompt, with the staff being friendly and efficient in taking orders. However, the cleanliness of the restaurant left much to be desired. Tables were not thoroughly cleaned, and the floors seemed sticky in some areas. This detracted from the overall dining experience. As for the food, the fried chicken was flavorful and cooked to perfection, as expected from KFC. The sides, including the coleslaw and fries, were tasty and served hot. However, the portion sizes felt a bit small for the price paid. One notable downside was the lack of healthy options on the menu. While KFC is known for its indulgent offerings, it would be beneficial to include more nutritious choices to cater to a wider audience. Overall, while KFC Bath delivers on its signature fried chicken taste, improvements in cleanliness and menu diversity could enhance the dining experience for customers.

My in law was very impressed with the service they had and food was nice and hot Thank you KFC Bath Team

Worst meal ever! Waste of money and pure frustration as no refund offered(£27). Cold and soggy food, tasteless and inedible. This is the 3rd time I’ve ordered from this KFC and each time been disappointed, but kept hoping. Definitely, was the last time now.

Fresh hot food in a matter of minutes.

Absolutely horrendous customer service. Food arrived cold and soggy, they tried to blame it on the driver but I watched him arrive, leave straight away and drive straight to mine within minutes. They're just leaving the food on the side to stew. Money wasted, buttoned me on the phone as soon as I explained that I watched the driver. Take some responsibility!

I always love to eat here very nice taste

Had to drop my stepdaughter at work at around 10pm so having a 40 mile drive home I thought ah a KFC. Tell you what I wish I hadn't bothered. The guy walked up an said we got no burgers he hadn't even asked me what I wanted. He then went to serve the people behind me they kindly said I was 1st so I asked for a 10pce family feast he looked back into the kitchen then said we only got 5 pieces init mate. I just walked out in disbelief he didn't offer to cook some. I was made to feel irrelevant. This was this evening sunday 4th Feb just after 10 pm. This place is rubbish and had rats running around at the side of the building the bins were so full.

Waited 16 minutes for cold box meal , Hottest thing in it was the pot of beans .

It's one of the worst places you could it in. KFC is going downhill.

Most horrible service EVER!!!this woman is a complete nightmare

Pleased to see this KFC has improved 100% since last visit. Great food and staff.

Amazing experience, food came quick but was fresh and hot. Staff were very friendly

Fast service, hot food and friendly staff.

Amazingly fast service & clean restaurant. Staff were very friendly and attentive

Very fast service & lobby was very clean & lots of seats!!!😀😀😀

Quick service. Friendly staff :)

Food was amazing and service was so fast ❤️✨

Dirty! Verry Dirty the hole place

Can do better, my chicken was bordering on the stale limit, chips were pathetic

now this is the story all about how my life got flipped turnt upside down and i’d like to take a moment just sit right there tell you how i became a fan of kfc bath.. 10/10 service food was delightful #zingerburger5eva tasty food n staff too boot