Papa John's Pizza in Richmond upon Thames

Great pizza and chocolate cookie! Garlic bread could be improved.

The food would have probably been nice if it actually turned up. Ordered a Large meal and an extra pizza. After 40mins of waiting, the app said ‘enjoy’ and that it had been delivered. I left it for 5 minutes before calling the store. Once called, they asked me to wait another 5 minutes, so I did. Still nothing. I drove over to ask what was going on and they said they were contacting the driver but none of them were on any phones. They didn’t offer to make a new order and just pushed for a refund. I’ve now been waiting 5 days for any update on the refund and have got nowhere so far. Their online team ‘need more information’ apparently before processing any refund.

Extremely tasty and freshly made pizza 😋

The Asian guy with specs who was working today (07th Sunday April 2024) is extremely nice and his service is beyond extra. Thumbs up for the perfect job done!

Main issue was at delivery. The delivery driver couldn't find my front door and so I had to come down to grab the food. When I got there, no apology, he simply told me I put in the wrong post code (I didn't). I explained to him that that is my post code and then had to explain the simple concept that post codes include multiple buildings and he needed to see the number on my door. He just walked off.

Staff are extremely rude. Would actually rate 0 stars if possible. Attended on varied occasions and had the same experience every time. Received a leaflet through my door saying buy 1 get 1 free with collection. Partner just walked to the shop to order and was faced with nasty staff. Read the whole leaflet to make sure we met the T&Cs but staff made up their own rules that the offer is Tuesdays only! Does not say this on the leaflet or website. Just trying to get more money, ignorants staff.

Great tasting pizza. Made the wrong order online and with a quick call they were happy to change it. Great service.

If I could rare lower I would. I love papa johns, but ever since moving to this area I have hated every experience I have had with this company. The staff are rude, the actively get the order wrong or lower the portion sizes. The food is either overcooked or undercooked. I will call them to request updates or to make sure they have stuff in stock (since they don't signify on the website) and they will be extremely rude and hang up on you whilst you try to ask the simplest of questions. I am currently still attempting to contact them, as apparently they have now lost my order.

Awful experience. The food arrived just warm with the extra drips we ordered missing. To top it off we had to throw out the garlic bread due to hairs having been cooked into the food.

Customer service is so so No helpful . Food is ok .

This place is a typical take away pizza place. I ordered online and collected without any trouble.

If I could put no stars I would .. never go here again

Delivered fast and tasted amazing, truly up to the Papa John's standard.

Great pizza but service wasn't great. Maybe acknowledge the customer when they walk in and not talk on the mobile excessively. But good pizza.

I call 4 times but no one pick call I don’t what’s going on then I order from Fireaway pizza much better.

Good fast, friendly service and delicious pizza

Just went over to my local pappa John's pizza 🍕 takeaway.in whitton .I order a Works pizza £5.00 medium. The guy did not have cash to pay me out of a £20..00 note but hey ho he scrambled some change together.It be ready in 5 mins.So I pop home for 10 mins.. I turn up after 10 mins to get a reply it 4 mins from being done. I said keep your pizza I am off to Tw2 pizzas 5 doors down .# useless.

Pizzas are so basic, so tasteless that you’re better off going to Sainsbury’s and buying a Taste the difference range. I’m surprised people give positive reviews as hard to imagine someone truly liking the PapaJohn’s food

Nice pizza excellent service even in busy days.

Very good taste and yummy yummy food I love papa johns. Very good staff I recommend all of you to visit Whitton papa johns.