Papa John's Pizza in Stockport

Truly awful customer service. They lie to you about the status of your order and never deliver your food, and don’t even apologise. Unreliable, stay away.

My girlfriend ordered some food from here as a little surprise for me at around 7 at night, it was supposed to arrive at 10:15 it is now 11:40 and the store has been closed for 40 minutes. The delivery man told my girlfriend on a call that he couldn’t find my house although she gave him the exact address and I also stood outside waiting. It isn’t even hard to find at all btw… Now they aren’t answering any calls and I am here waiting wondering where the driver is and presuming that he has probably gone home with my food. She was VERY clear on where my house was and even asked him to knock on my door when delivering so it would be a nice surprise and they have seriously taken the mick now she is upset because she has spent basically £40 (which is a rip off) and I haven’t even received anything so they have basically stolen £40 I am very annoyed with this situation and am expecting her to get a full refund. If we do not get a full refund I will be forced to escalate this further because this is a joke.

Fastest delivery with better food than Domino’s. Thanks for making my day.

Best pizzaaassss eveerrr. Very cooperative staffff and ontime deliveriesss.

Good food, quick delivery and great service 10/10

Awful service & food, I ordered a large pizza and sides for delivery & the food was cold and the pizza was the wrong order. I called to complain and the man on the phone was not only rude but didn’t help in any way, instead he told me I was wrong and the food was hot and was the correct order. Really unhappy, I’ve used this papa johns branch before after recently locating to the area & it has been fine but I will definitely not be going there again.

Excellent service and Customer service on-time arrival.

Ordered about £20 worth was fast and delicious

Really great pizza 🍕 everytime and the staff are always helpful...I've ordered from here alot and they're always on time and also change what you need and lots of great deals

the food was stone cold when I got it

Ordered 2 pizza and 2 sides over an hour to arrive only one pizza turned up cold and someone else's disgusting cauliflower chunks we didn’t order rang the shop to ask where the other pizza was the person on the phone could barely speak or understand English took 5 minutes before they even understood what I was saying then he said in broken English the driver is coming back 15 minutes later no driver came back had to ring the shop again and again and again they kept putting the phone down finally answered and had to attempt to get then to understand English again they they said they were cooking another pizza and the driver was delivering that when it finally arrived it was like it was straight out of the fridge absolutely disgusting. DO NOT WASTE YOUR MONEY HERE AND DONT RING UP UNLESS YOU ARE A TRANSLATOR

I still have not received my food and it’s 10mins late and the restaurant is not picking up the phone!!!!

Ordered a take away that has taken more than 2:5 hours! Arrived cold and unapologetic - going to use Rudy’s from now on!

Terrible.. not ordered here for a fews years as they messed my order up. So I thought I'd try them again and low and behold same pizza was freezing I'm so angry

Ordered 11.15pm and it arrived 11.35pm. I was impressed tbh. Pizza is way better than dominos. Dominos is too thin. This is proper American pizza

Very poor service. My first and last time ordering from here. Food was out for delivery for 30 minutes and cold when it arrived, not interested when I called

Forgot my side, pizza was undercooked

Nice food let down by dreadful customer service. They will always mark your food as delivered earlier than it arrives, probably to fudge the figures. Tonight's food took an hour and 45 mins to arrive, and when it did it was cold and missing an item. Phoned and asked for a refund because I didn't have another 2 hours to wait for replacements. He said they don't do refunds. I carried on insisting and eventually he said I could have my money back. I don't have much faith the money will appear.

still waiting for my pizza 12 hrs, not sure if the oven is slow cooking or staff not arsed. Ordered via deliveroo on Sunday 10,15pm they accepted the order and took the payment.

I ordered few pizzas for my house party got an amazing taste Delivered on time and had a great taste Was really hot when arrived Its an best quality in the town

Ordered an XXL pizza its was really well cooked had a great taste Ashu had a very nice conversation with me and had a friendly behaviour Highly recommended in the town

Have to say, Papa John’s will be my go to from this point. Quality has massively improved after a fall which made me look elsewhere. The stuffed crust and dough is exceptional and the toppings have lost the artificial taste the had at a time. Delivered hot and it good time.

Great service. Very polite delivery driver. First class.

ordered food on uber eats and it never arrived i speak £30 and i didn’t get my food

I ordered a BBQ chicken and bacon papadia and a pizza arrived instead. The brownie was quite doughy

Absolutely disgusted. The food was left in our reception area with a piece of pizza on the floor and all hanging out of the box.

They tried to charge me £20 quid for a large ( collection ) I said it was more than Dominos He then said trying to do me a deal £8.99 just for you sir Stickered all over the windows was 8.99 if you collect Tried telling me it was a deal at Stockport I’m essence tried to rip us off

They tried to charge me £19.99 Then 11.99 Then 8.99 For any large pizza 8.99 was plastered lol over the shop when I walked in Total rip off merchants

By far the best takeaway in Cheadle hulme lovely food and polite staff

This was the first time I ordered Papa John's in Cheadle Hulme. The food was good quality. Ashish gave my order, he was so polite and kind. Would fully recommend it if you are in the area and want a good quality of pizza.

Whenever i order from you guys I never get disapointed. Food was great Highly recommended

In love with this half and half pizza Best option in the town. High quality food with fast delivery

I usually always get an XLL. It’s a great pizza and the ingredients taste better than Domino’s. The stuffed crust quality and thickness is in a different league to Domino’s. Dominos however have a lot more customisation options. Papa Johns don’t allow you to customise the half and half pizzas. You have to have pre set halves (these are limited as well) and can’t edit a single topping out or in. Not very good and why I’ve never ordered a half and half. I hope they work on this. Papa Johns also need to add a garlic bread that is a pizza base rather than their Garlic Sticks. They used to have really good discount offers as well which meant I could get a XXL delivered for around £14. Now with the new delivery fee, inflation and less offers it’s usually about £18 delivered which is putting me off ordering weekly now.

Very nice place for eating and take way facilities are available very tasty pizza

Ordered XXL pizzas for my daughters birthday but they where Large size

The food was excellent and the deliver driver was very pleasant !!

The pizza was good but complimentary dip was missing

Hung up on immediately. I am ordering dominos!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Absolutely disgraceful customer service I am sick to the back teeth of your antics papa John sort your employees or else I shall take my business elsewhere I am very keen on my pizza and I would have loved filling my mouth with your flavour papa John. I am not very happy and my disappointment is immeasurable and my day is ruined and we are not even 15 minutes in to it I am appalled never have I ever heard such blasphemy and inappropriate language ringing through my ears drums this is why I wrote this review hope you have a squelching day and DO NOT ORDER HERE IF YOU CARE ABOUT YOUR SANITY!!!! I am up the wall with this behaviour such a disgrace my nephew was bawling his eyes out when he couldn’t have his scrumptious smoky sensationally seasoned succulent salmon.

The pizza is spot on l just love it, and the driver was such a nice guy.

The best pizza l ever try, l just love it 🥰🥰🥰

Hussain was the nicest delivery driver I've come across. Was really friendly and was quick with the order. Food was great too! Thanks Hussain :)

Its was our first time ordering from papa jhons, Amazing Quality highly recommended

Chicken poppers were deliciously, great experience, Faisal was very polite

Great place. Faisal a lovely bloke.

Fantastic food! Amazing service from Faisal 100% recommended

Papa jons pizza Cheadle is the greatest they were gonna sort me extra for my birthday but I had to get in the taxi. Thank you papa jon

Everything tasted great pizzas and sides

Lovely. So much better than dominoes

Misunderstanding about where to drop the food off but driver was nice and polite

No connection. No delivery. Nothing. Bo money back.

fast lunch time service great prices

Was supposed to be large pizza £9.99 delivered, then I had to pay £13.98, to qualify, to pay £1.99 to be delivered!!!!!! The pizza was stone cold, the chicken wings were disgusting, I ate them, and, they made me vomit!!!!!!!!!!

Please learn how to cut the pizza into more even slices. Some are literally 3 times the size of others. Since writing last review, got another pizza cut unevenly again. Come on it’s not that difficult and is really annoying when you’re sharing for it to be so uneven just look at them slices of pepperoni.

Disgusting service, not only over an hour later than time listed but wouldn’t answer phone and no communication

We treat ourselves once a month to a pizza and are generally very happy with the service and food. After tonight we won't be again. We ordered for 8pm and our order arrived at 8.40, stone cold, stodgy (presumably because it had been sitting around for so long) and largely inedible!

I usually like pizza from here, however the one I got last time made my kid ill. Garlic bread tasted fine, however pizza wasn't at its best. Nevertheless it arrived hot, despite waiting for nearly an hour. Furthermore, after trying to redeem my reward points for a pizza and free side I was told by the app, I have to spend another £13.99 instead of £1.99, which I think it is a con. You should not be charging people £13.99 by making them order this is just a greed and money grabbing in plain sight!. Won't be ordering from here anymore. I should be able to redeem points what I earned without needing to pay and order stuff which I completely don't need. And go easy on a salt guys..pizzas are full of it.

I ordered a medium pizza for £22 because Wood Oven Pizza was closed. I got a small pizza. For the same size, it would have been half the price at Wood Oven Pizza!

This was the first time trying the Papa Johns in Cheadle Hulme. The food was good quality and they are open until late on weekends. They have a lot of vegan options and they keep expanding the menu to be more inclusive for people with a vegan diet which is great. The food can be a little on the expensive side, but they usually have decent deals on. The staff at this particular Papa Johns were friendly and there was a misunderstanding regarding an online order being paid for, but it quickly got sorted out. Would fully recommend them if you are in the area and want pizza.

Food arrived piping hot and delivery was really fast. Couldn’t fault the food quality everything was delicious,

Over £18 for a small pizza. Terrible value for money. Will never order again!

Pizza wasn’t good at all. Not much sauce, strange tasting cheese and toppings. Won’t be ordering again

Ok, the pizza is good, but wow, very, very expensive. You can get much better Pizza at less than half the price, so if you want fast and don't care about cost, fine, but seriously. Have a look around and treat yourself to seriously amazing pizza at a fraction of the cost if you just browse a little further.

Meh. Extremely expensive for what it is.

Disappointed that the extra jalapenos I ordered were missing from the pizza. Great other than that

Picked up our pizza which was sealed so we didn’t check until we got home and it was burnt black. To get a refund you must to return it back to the store within half an hour of collection - we live 20 minutes away! Why would anyone think it’s acceptable to put a burnt pizza in a box for a customer? Really disappointing. We won’t be returning.

Accepted the order but I never received the food, expecting a refund….

Because it is my new work place for life resulting money making, it's my older brother's place, my childhood neighbours I reunite with and they have a successful blockbuster crew there, all the pizzas are tasty and awesome with nuggets with chickens and the service there is amazing.

Always a great pizza from Papa Johns. Kids loved the chicken bites too.

Not cheap, but TOTALLY worth it!

Always great pizza! Online ordering is seamless, food has always arrived on time/as quick as possible. Really can’t complain!!

Over an hour waiting on a Sunday at 8pm not exactly a peak time so not impressed to be honest

Waited over an hour and a half for delivery for just cookies and brownies, had to phone up to be told it had already been delivered. When it finally was delivered there were two brownies and no cookie in sight. Absolutely abysmal.

Great staff, very helpful and polite, same with the delivery driver Thumbs up for the pizza from my son. Huge thumbs up to the vegan Philly mushroom papadias as I'm not a lover of vegan cheese it's nice to have another option also because it's bloody delicious . Oh there is one thing that is bloody awful the garlic butter ..🤣 bleurgh

UPDATE UPDATE Mistakes can always happen. But these guys rectify theirs flawlessly. Ordered a couple pizzas today for collection. As I drove home my phone rang. I didn't answer as I was driving. On arriving home I found it was Papa John's apologising for giving me the wrong pizza. They sent a driver out ASAP with the correct one. In the time it took me to eat 2 slices the correct pizza arrived! They must have been onto rectifying the mistake in a blink of an eye and sent it out on a priority delivery as it was peak busy Sat night! Good work guys. REVIEW TWO I bumped into the delivery driver as I arrived home. Very cheerful and friendly. Service with a smile. Makes all the difference. Big up the delivery crew especially MR REGGAE LOVER LOVER (you know who you are😜)

Enjoyed the pizza. Be careful of the app because it defaults to collection when you add a promotion. Called the store to request delivery instead and told they were too busy. Turned up and the place was literally empty with a line of delivery drivers outside.

Food was a bit cold and delivered late. Probably just a one off as usually very good.

Took an hour and 20mins from order to delivery. Ask for a some money back due to the delay but was denied it. Won’t be ordering again. 👎🏼

I ordered my food at 8.30pm it is now 10.40pm and its still isn't here - fuming and hungry

Excellent fayre, but, delivery was not up to the usual standard... Courier refused to enter the building (a small block of flats) and to come up to the first floor... result? - no tip (£1)!

We've ordered food for 8pm and it arrived an hour later than scheduled. Tried calling the store but noone answered it. Food was just warm.

Ordered my food, was told that the restaurant had accepted it, after waiting 20 minutes past my delivery time I messaged them and received a text saying sorry for the delay and it will be delivered shortly. 30 minutes later I received another text saying it was with the driver and on its way, after waiting another 30 minutes I called up and was told my order wasn’t received due to a system error and they would make my order and deliver it, after 30 minutes it arrived. Pizza was alright, garlic bread was over cooked and rock solid, one of the dips was sealed but empty and overall a pretty dismal experience. Maybe just bad luck on my part but won’t be ordering here again anytime soon.

Fresh pizza absolutely brilliant

First time trying Papa John’s and it won’t be the last! Great pizza, sides and desserts, really quick delivery and food came piping hot!

Hello, today I ordered food from this restaurant for the first time, which should have been Pizza XXL, potatoes with bacon and a large bottle of Pepsi. I paid £ 28 for it The pizza smelled of some medication, and it was supposed to have 12 pieces, maybe 12 pieces, but 4 large ones, and the rest of the width, max 4 centimeters, when I picked them up, everything fell. The bacon potatoes only had 3 small pieces of bacon I did not get Pepsi at all, the driver told me that the order was without drinking, and as I showed him on the phone that it was, he said, wow, and told me to call somewhere Food arrived 35 minutes late It was the first and last order from this restaurant, I do not recommend it, a total failure

Dreadful service. Ordered at 6.15om for a an eta of 7-7.20pm as it hadn’t arrived at 7.40pm I called in… it hasn’t even been made… okay so mistakes happen… I then recalled in again at 8.15pm to be told my order was on its way… I tried to recall in at 8.40pm when no one answered. 8.50pm my order arrived. Absolutely ridiculous, wouldn’t order or receive s ordering from these guys ever again. No offer of refund, discount or anything. Customer service at its worst. Never again!!!

Pizza tasted and looked great. Cauliflower wings were disappointing. The food has given us both the runs...

30 mins late, lost my appetite by then

I did not receive my order as it was delivered to the wrong address. I am waiting for a refund.

Came 2 minutes early. And piping hot.

Really disgusting dips and totally tasteless pizza. There was so much salt in it, me, my wife and child were up in the night chugging down pints of water. Absolutely awful! Avoid!

Really, really bad. Awful sides, massively overpriced, totally tasteless pizza. Dips were also disgusting. There was so much salt in the pizza, me, my wife and child were up in the night drinking pints of water. Stay well clear!

Food came 10 minutes before its arrival . Food was outstanding.

Hygiene. Friendly and tasty. Parking available in ASDA car park.

Was expecting top notch pizza after paying nearly 40 quid for 2,went off dominoes years ago when they franchised out, this place has gone down the same way. Pizza should be made with passion by people who know about Pizza.

Perfect! Really hot, fast delivery too! Well done Rameez!

Forget Dominoes, forget Pizza Hut. These guys just make pizza happen fantastic!

Fantastic! Quick delivery, really good value for money too! This could easily become my new 'go to' pizza place!

Excellent service and good management, thanks to all staff

Amazing pizza with fast delivery’ nice hot & delicious pizza’ Definitely will order again 👌👌👌👌👌

My boyfriend and I found ourselves rather hungry late one night and searched justeat for about an hour but couldn't find anywhere open for delivery. Thankfully, your guy big Papa John came through for us and 5 minutes early, the legend. Nice work.